AAA

I applied for AAA and nobody told me I had to wait 7 days to use it they charged me 80,00 for road assistance I'm not happy ; lady said sorry can't revise that not good i work hard and this is not nice what they did

My wife and I arrived at the AAA AutoClub South office in Spring Hill Florida located at 1410 Pinehurst Drive Spring Hill, FL at 4:35 pm on April 6th. We requested a Trip kit. We gave them are card number (4290146380716805).

We were told to have a seat and wait for someone to help us. After waiting for 30 minutes the receptionist told us we wouldn't be able to get the kit, all of the employees were busy on their telephones and would not be able to provide the Trip kit.

I told her we would wait. She told us they would be closed at 5:30 and couldn't help us. She told us we could return tomorrow. My wife and I are 70 years old, we are on a fixed income.

We live on the opposite side of the county. If they couldn't provide the requested Trip kit. They should have told us this when we had…

I've been with AAA since 2011. The year 2022 we used them on 3 different occasions for towing. I just received a letter stating they were canceling my membership. I have an allotted 4 towing's per year. I am beyond upset that they are treating me this way.

There is no reason for this. In the last 11 years there have been many years where I've not needed these services and now, because of circumstances out of my control I use them 3 times and they cancel me?

I would like to have some feedback or be able to speak with the vice president of this company, who is the one that signed my letter.

I have been a member for over 30 yrs and am very angry with AAA. On Sun (02/05/23) at approx 9 pm I had a one car minor accident in Lincolnshire,Il. The police dept called for a tow and the car was taken to McHenry,Il. (22 mi). I filed for a reimbursement ($241.)and have yet to get the issue resolved. Numerous phone calls to 866-255-6757 have gone unanswered. After filing another complaint,I finally got a call (03/17/23) six weeks after my filing my request from someone saying she was located in Nebraska? She told me the Post Office had held up mail???? She also said they were behind, and only had two people working on the mail and it would take another two weeks to process. It has now been three weeks since that phone call, and still no answer. Extremely poor customer service

Richard…

I called for battery service or to purchase a new battery. The response time was fairly prompt for the time of day.

However when AAA Technician 155-Ronald G. arrived I explained to him that the vehicle was not starting and I believe it was the battery. He informed me that he would try to jump the battery. I told him that I had already tried that but feel free to try it again.

He attempted 1 time for 5 minutes to charge the battery. I tried starting the vehicle and it was the same thing. He touched the connector and stated the battery was loose. I asked him if he could tighten it he said no and that there was nothing he could do.

He returned to his vehicle and left. I called AAA to inform them of the horrible service and to request that this call didn’t count towards my service. I was…

My 92 year old mother cannot drive and her car was sold last year. Unbeknown to me, her AAA membership auto renewed. I contacted membership to obtain a refund. They said they could not issue a refund because it was 2 days beyond 30 day window.

My mom needs the refund. Good customer service would refund the $77 premium. Make it right AAA.

Called for my vehicle to be picked up at 9:15am No one called me or notified me by text or e-mail until I called and was pursistant with them at 4:00pm (7hrs later) I talked to a manager and said this was unacceptable. What if I break down and have my wife and kids with me and it takes this long to even get a response from you guys; I’ve been with y’all for 22years (He said that was IRRELEVANT) So

I guess it is irrelevant if my family and I were sitting on the side of the rd for over 8hrs

Why does the cards have expiration dates a whole year in advance from date that it actually expires who does that. I think it’s a ripe off. Put the actual date no other company does that and when speaking with customer service they stated because the cards are laminated bunch of crap

I am a premier AAA member and called for roadside assistance at 4:51 PM. It is now 8:13 PM and no one has arrived. This is the 2nd time AAA’s towing service has taken longer than 2 hours. Is the service really worth it?

Greetings, I am in need of Roadside Assistance. I have been a loyal customer with with AAA for many years. I am a Senior Citizen, and I am having great difficulty with renewal. I would like to enjoy this peace of mind of have roadside assistance especially in these dangerous times.

As a Senior Citizen it is a dsgrace of how your company has made a choice not to renew me and stated that this non renewal is final. If I have known that this is how you treat your seniors, I would not have patronize your company.

Please accept my willingness and money and renew my membershp. As a retired educator of 32 years of service to students, I deserve that respect. Please call me at 770-241-7613.

Thirty three year member. Your customer service has totally disappeared! Try to get online help and the response is you don’t service my area! 30461 Statesboro, Ga. What the hell am I paying for????

why am I paying?

I have been a member since 2008, bit have been denied 3 times in a row for simple tow. Roadside assistance is not consistent with their promises. We have been left stranded and have had to reach out to local towing companies for assistance.

And I have the premier account. Even the tow truck drivers complain that AAA is their worst client. And rather not work with them.

22 hours waiting for roadside service to change tire last thing they said cant do it lies were said steady by AAA WHAT A JOKE

East central in Greensburg, PA The staff works very rude and emotionally. They didn’t apologize when I complained, and hang up the phone.

The lack of attention to detail when handling customers travel . The lack of communication with customers when their office has caused several costly mistakes. The lack of follow through regarding corrections and or response time when major mistakes are made at the office level.

If possible I would like the District Manager Of the Rochester NY location email and or phone number.

Horrible service!! Twice I have been stuck on the highway and in a parking lot waiting for a tow truck to come get my cars for more then 6 hours. There was multiple calls made trying to confirm an ETA every call I was given false information on when the towing company was on its way!

Now this is the second time and I've made more than 5 calls regarding a request for a towing truck and the call was made at 3:20pm and it is now 9:32pm. The first time i have was hours away from home and with my child in the side of the highway and all they said was the tow truck was on the the way they do not care about you or your safety.

Every time you call they ask are you in a safe place it just scripted they do not care. ANYWAY the call i made this time consisted of the representative telling me that…

I followed my son to pick up our truck from the mechanic. It was deemed not fixable and running on 3 cylinders but mechanic felt it would make it home if we drove very slow. I followed my son with flashers and we got to the bottom of our steep driveway off of a heavily traffic road when it would go no farther.

The truck was stuck at the bottom of the drive with no way to get other vehicles up or down. I was in a business parking lot and my son in the truck with the emergency brake on. I called AAA and received a very terse operator who told me they could not help because the truck was on our property.

She stated the vehicles could not be towed to a residence but only to a garage. I explained that we were worried the car was going to end up on the highway with traffic and said so if we…

My AAA Homeowners policy. They say they are not receiving my payments on time. Stated sent me a cancellation notice in Jan. Which I never received. ALWAYS pay my bill early. Made 2 payments in Jan, 4th for pymnt due the 13th of Jan. 13.

) though my bank has it posted. Agent said must be a problem with my mail. Funny I don't have this issue with any other companies. Then said I could get cancellation notice again. This is no way to conduct business.

I am really disgusted with this incompetence.

Yesterday as we drove home from seeing the surgeon for an emergency visit in Albuquerque, three miles outside Bernalillo, my car engine started making a noise. We were on I-25 heading north. I pulled over, checked the engine and there was no oil!

I called for a tow. We were left there FIVE HOURS! My husband was recovering from eye surgery. He is 72 and I am 70. Repeated calls to AAA said the driver would be one hour late, two hours late, and finally no specific time.

It is my understanding that AAA usually arrives in 45 minutes to one hour. We were afraid to leave the car and call and Uber, nor should we have to. We were seven miles from the casino and three miles from the Bernalillo exit.

Both are decent sized towns. It's not like we were in the wilderness. This morning he woke up with…

Was told a tow driver would be available within 60-90 minutes. 2 hours later a tow driver called and said his dolly was broken and would schedule another driver which never happened. Was told I would have to be there on site for a tow.

It was getting late and cold when the driver scheduled me for 9pm after the first call for service was placed at 1pm. I first requested a rollback as the distance was long and to have a dolly driver be scheduled was the first miscommunication, having to call several more times through the automated system after several hours.

One of the representatives hung up on me and was exceedingly rude. It was getting late and cold and could have been a dangerous situation for a family to be asked to wait so many hours for assistance. I had to leave the the vehicle as…

`today i called for a tow at 12;30 pm. i was told it would be up to 2 hours. 5 hours later I still hadn't heard from a driver. i call roadside assistance and they said it would be another 20 to 40 minutes.

after that time expired, i called again. i was told he was stuck in traffic 20 to30 minute delay. that time expired and i had not heard from any driver. I called again and the service rep after an explanation of my problem finally put me in personal contact with a driver.

while talking to him he revealed that he had just gotten the tow order. All of the previous tow requests were obviously never submitted . i was lied to repeatedly. thank you dan palmer member # 429 014 1446772010

I was stranded on Christmas in 11-degree weather. AAA left my partner, my dog, and me stranded for 10 hours on Christmas. Here's the full story: I was stranded with AAA for 10 hours. I called in to request someone look at the battery and a tow truck came instead.

AAA sent the wrong service. then the bed on the tow truck didn’t work so they left. I called AAA back and they weren’t able to find anyone else to tow. I submitted a complaint then and then finally someone agreed to send someone with a battery (9 hours later).

I was also told by Shanon at station VA823 that she didn’t even know that I needed a service until we were in our 9th hour. I ended up outsourcing to another tow truck company to tow to the jeep dealership.

We had to stay in a hotel for 3 nights ON CHRISTMAS and the…

AAA does not answer or return calls. I reported a accident and now AAA is not communicating. So sad, I call the rep that takes my money and no call, the other party involved in the accident calls and calls and receives zero response So sad. Dan 321-888-5988

My complaint deals with towing service. I called on yesterday for service and ended up having to cancel because I was told that the tow truck would be arriving after the repair shop closing. I called and cancelled for yesterday.

Again, this morning, I called for service at 8 am and received a message that the truck would be arriving at 9:15 am. bI was told the second time that it would be arriving at 9:49. This also did not happen.

At 12 noon, I had no communication . Again, I call and was in informed that the truck was being gassed up an would be arriving in 30 minutes. It was coming from Rockingham, NC. It is only about a 15/20 minute drive from Rockingham to my y home.

Again, this did not happen. I was then put on the phone with someone in the complaint department and…

My daughter-in-law and I have triple A together. Club #215 Acct # 0962692501. Been a member 27 years. Joanna got a flat tire. She called for help at 4:49 pm, 6:27 pm and 8:42 pm. Sat all that time for service.

Finally had to cancel and get home to 4 kids. Had to leave her car and have someone pick her up. So, what are we paying for??? I am ready to cancel my membership. This is UNACCEPTABLE.

I waited for 8 hts to get a battery for my truck just to find out it won't be delivered until tomorrow afternoon !!!hopefully...worst service,i will not recommend AAA to anybody because who wants to be left stranded for two days unacceptable!!!I will not recommend or renew membership!!!

Dec 27 2022 truck down it took over eight hours to get it towed to garage they still have not got to it because of the tow. Compensation donaldleblanc1948@att.net

My wife’s car broke down in Reed City Michigan yesterday about 4 pm. There is a tow service less than 2 mile away but we had to go through AAA to get it covered under my membership. 24 hours later they finally towed it to the repair shop.

The worst Customer Service I’ve ever encountered.

We made appt w James based on checking to see what would be cheaper, our diagnostic w Firestone or them.

First thing we ask was do we need a diagnostic. 45 min later the answer was no and the estimate was less W 25,000mile warranty. We drove inpouring rain to drop off and Sean Riley, who was sorting 6 ft away on computer and dealing w other customers said he heard james tell us “several” times we needed it for warranty AND THATS A BLATANT LIE!

basically james messed up and Sean Riley rudely gaslite my elderly mother and I by LYING about hearing us be told when that NEVER happened. I’m livid!

4 hours….it took 4 hours for them to come and jump start my car. I know things can get busy but 4 hours on a Thursday seems beyond excessive.

AAA is charge me $ 125.0 with out my notifications which makes me very upset for plus members ship and same members ship my friends have just for $ 63.75 it's totally unfair I want to cancel my membership and refund my money thanks 4382124619989005

AAA are scamming people, the call center employess arent trained properly, Dustin (supervisor) could care less, he sounded like I just woke him up and he wasnt in the mood. He was unprofessional and showed no sympathy for me. Buy joining AAA i thought I could save money, boy was I wrong.

Its best to add towing to your current insurance plan.

Scheduled a pick up for a car that would not run. The gal answering the phone was extremely rude & argumentive. They are normally very kind ! AAA might want to check it out. If I had not been with AAA for such a long time then I would have dropped them because of one super bad employee !!

I was locked out of a running vehicle with my cell phone,wallet and keys in the ignition. I was told 90 minutes. I had to ask the store to use they're phone. After 2 1/2 hours I called again. The dispatcher said the driver was getting his vehicle fixed somewhere close.

Gave another 1/2 time for arrival. After 4 hours repeated calls saying he was on his way. I was beside myself by that point. It was 86 out with nowhere to sit. I paced for all that time. I am a disabled senior citizen and my health was in serious trouble.

I purchased a hammer to break the window but the assistant manager said her husband would come help after he left work. The driver never showed up. I was there for 4 1/2 hours. The husband was able to help me.

My groceries, ice, and lunch were totally destroyed. I gave…

My name is adam heath called aaa at 10:30 am ive been sitting by the road since 4am this nice guy in the neighborhood where ive been all day Towed me to my friends house at 1742 sunset dr Clearwater fl. This is the third time ive had to sit along time waiting for your service they never call me back or text to let me know they are or not coming.

This time i called a supervisor and she said the tow company would not pick up their phone . Im done ! Thanks for nothing & putting me in harms way. I will be calling customer service.

Called tonight with keys locked in car. Call was about 7:30 pm, reference number 11904. Little after 8 pm got call no driver available but around 10 pm there would be.

Finally about 10:30 still not hearing anything I called to find out that my service request was cancelled and no one even called. I did talk to a manager there and was told I had to wait till Saturday morning.

After setting up appointment for Saturday morning I informed manager I would be cancelling membership after this year. Funny that less then a minute later got call that a driver was available. It should van be getting taken care of now but not sure why I am carrying a service for emergency use when it can not provide me with timely service or at least keep me in the loop of what is going on.

If I would not have called…

I called for a tow truck at 4:11pm they said eta 5:11pm. At 6:11pm I called because I had heard nothing from them. The guy on phone assured me that driver would be in route shortly ok fine. Then at 6:45 I get a call from AAA my call hadn’t even been assigned to a driver yet.

So now eta no idea. I have wasted 3+ hrs waiting. I get it they are busy but this is ridiculous I’m busy with life too. Get more tow trucks or something. So frustrated

Very unprofessional, don't want to help me with my claim...

Had a tire blow out in the middle of a rain storm called and got a man ETA for service of 90 min. After 2 hours I called and they said another 30 min. I called again 30 min later and they said there was a miscommunication and it would be another 90 min wait.

I missed 4 hours of work waiting just to have them tell me “oops our mistake” been a member for 18 years and a gold member the last 5

This is the worst insurance company I have ever dealt with. I called your Wexford PA office in September to check on getting Homeowners Insurance and Auto Insurance. The person I spoke with was a Josh Lewis. At first he was very helpful seemed competent about the insurance.

He gave me quotes on both which I agreed to go with AAA. He said it was all set up to go everything was in place. So feeling like all was good and done papers were signed all payment info was given.

You would think all good. Well then my nightmares began. I don't know how many times I have called him regarding both insurances.

First of all my Homeowners insurance is to be paid by my mortgage company. Oh that should be no worry. But then the trouble begins. From September until beginning of November all I have had was…

14 hours waiting for service towing

Please be aware of AAA policies. if you can go with another company please do so.

I purchased AAA membership as a single parent who knows nothing about cars just in case something happened to me while on the road. On Friday November 11, 2022 at approximately 2 PM I put a call out to AAA for service my car stop working In the middle of a busy highway. AAA sent out a third-party tow truck company to tow my car to my residence. In the process of the car being towed to my resident the gentleman broke the key inside the ignition. I’ve then notified AAA of the damaged to only find out that they are only compensating me for half of the damaged that was done on their behalf. I did not ask AAA to send out a third-party I paid my membership to AAA expecting to get AAA services. Just to find out…

No Star. They deserve nothing. I have contributed, paid into this UN- ORGINIZED GANG OF " Don't Give A Damn Morons" For 50 years. Recently, November 1,2022, My Motor Home broke down. I called AAA sometime after 2:pm, explained every detail, location, explained the size, model, length and weight as this vehicle requires a large semi type Wrecker.

NO PNE CALLED ME BACK OVER THE NEXT 30 minutes, so I again called them. You start all over, AAA HAS NO FOLLOW UP PETSON STAY ON YOUR CASE TO ASSIST YOU UNTIL HELP ARRIVES, AS THEY SHOULD DO. No, instead they have phone answers, no technical knowledge or skill, no full name is given to customer, they pass you off to never land, a real mess of a NON-PROFESSIONAL GROUP EHO POSES AS AMERICAS MOTORING HELP, THAT IS A LIE WHEN IT COMES TO LARGE RV OWNERS…

11/1/2022 got a flat in Avon Nc. Called AAA at 4PM. was told service was going to be there at 6:15P. After numerous calls to AAA and the towing company they changed the arrival time 5 TIMES! they arrived at 11:15PM!!!!!!

PROTOW snd AAA owe my a huge Apology!! Towing Company cancelled my request because thry could not contact me! NO Calls on my PHONE! Awful Service!

I have been a member for 41 years and had security knowing when I was on the road traveling, I had AAA when I needed help. For no apparent reason, our membership was cancelled. The customer service was very poor when I called requesting reason and inquiry about renewal.

This used to be a great reliable organization.

Yeah I called triple AAA at 6 o’clock I’m a 63 year old woman disabled woman my car stopped running. So I walked home and called luckily I had renewed it right before it didn’t go through on auto because rob who pays the bill got a new debit card so

I remembered before I left it was just up yesterday so anyway I call and I asked if they could pick me up at my house because it’s a dark busy road and I about died walking home they said no so the driver texted me at 938 so I get my neighbor to give me a ride the car is a mile and

a half from my house maybe two so we’re leaving at 953 I should be there in plenty of time and the tow truck driver shows up at my house and refused to go a mile and a half to tow my car so now I go to the back of the line and wait until 1 o’clock in the morning…

My husband and I visited the AAA office in Toms River, NJ. to have photographs taken for the renewal of our passports. I checked their website for their Saturday hours. m. We arrived about 3:30 pm. m. m. on Saturday.

Your AAA website needs to be updated to include this information. A friend said the same thing happened to them at the Eatontown, NJ office. The manager in the Toms River office said that they have received these complaints in the past with other customers.

Why has nothing been done about this?

I have been a customer of AAA for nearly 30 years. In that time I have rarely used their service though I pay for it to the tune of over $100 a year for RV personal vehicle and motorcycle coverage.

I recently broke down on my motorcycle called AAA and they informed me it would be nearly 2 hours before I could get any service. The driver called me back after about a half hour and told me it would be more like 3 hours.

He called me once again and said it would be more like 5 hours before I could get any help. I am nearly 80 years old I had my dog with me on my three-wheel motorcycle and I was left stranded.

I had to call a relative wait for them to come pick me up take me to my vehicle get my motorcycle trailer and retrieve my own motorcycle. As I have said I have been a customer for…

My wife and I are senior citizens and were driving through Georgia back to Canada on Saturday, Oct. 22. m. and accidentally locked both my keys and cellphone in my car. I was able to use a phone at a store at 35 Montague Rd.

I was told there was no coverage in this area but AAA would try to contact somebody and to call back in 30 minutes. I again told the agent I had no cellphone but would see if the store would let me use their phone again.

I was able to do so and was told the same thing. I was given two numbers of locksmiths to call, both in Savannah. One number was out of service and the other wouldn't come that far to unlock my car.

I called 911 to have the police attend to see if they cold help. The officer from…