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AAA

2.0
323 complaints

AAA customers report severe service failures, primarily involving excessive wait times (2-12+ hours), frequent no-shows, and constantly changing ETAs without proper communication. Long-standing members express frustration with declined service quality, unhelpful customer service representatives, and drivers arriving with wrong equipment or going to wrong locations, leading many to threaten membership cancellation.

Common Issues

70% (144)
hourswaitingnever came
55% (113)
no callno textno update
40% (82)
unhelpfulrudesupervisor
25% (51)
not allowedadditional chargescoverage lapsed
20% (41)
30 yearsrenewingcancel

Complaints

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Sally Ginkinger

Oct 24, 2016
0

I made reservations for my husband to stay at the Budget Inn of St. Cloud Florida on 10/22 and 10/23, I was quoted a price of $65 per night which included a AAA reduction. I asked for an email or confirmation with this information but was told that was not necessary. Considering texting and emailing are most used for communications, I thought not providing proof of this quoted information was a bit unusual, however did not pursue this request. When he arrived he was told his room was not ready but they had a room with 2 beds instead. He said that was ok but was never told there would be a increase in price or he would ha waited for the room with the one bed. He was charged $180.69 at 1:46 PM, was given a credit of $40.79 at 1:56 PM.

A little later at 6:24 PM, he was contacted & was told…

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Richard Denny

Oct 18, 2016
0

Our stay at Janesville WI motel 6 was a disaster. The gal at the desk acted like she had to work there, not friendly. When i asked for a AAA or Military discount it was whatever. Got the keys or pass card to the room. Went in and was wow, no chair other than the one little one at a so called table no desk to write at. The bed was something else. I believe it was made up of all the left over underwear, socks, t shirts and jeans from all the guests for a month.

There were more lumps and wades and no cushion at all. The pillows were made up of old drier sheets that were worn out completely flat and just two no more. As there were 2 of us we were lucky. It was not a place to stay in the winter time as the doors had a gap all the way around it. Nice fresh air all the time. The Free Coffee was…

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Lillian Morris Christy

Sep 30, 2016
0

I purchased a battery from the Advanced Auto store at 651 South 21st St Colorado Springs, Colorado. Today (9/30/2016) the battery was totally dead. Even AAA had a hard time trying to jump start the car. The receipt shows the bar code number as Z2KN31CMFS1J44. The receipt also shows Battery Gold ATOCF 2040476, 36 Month free and 84 month pro rated. I called the Sanford, Florida store and was told that they could not locate the item number, They then found my purchase using my telephone number I had at the time of purchase.

I was told the warranty had no value and the best they could do was for me to purchase a new battery and offered an $8 discount. The battery was used for 46 months and it had an 84 month warranty. I have been ripped off. After the telephone call to your store I purchased…

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Rags

Sep 4, 2016
0

Reebok employees are racist. Was given a hard time for AAA discount. The manager was Matt and cashier was Tim at wrentham outlet.

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Joanna Lynch

Aug 28, 2016
0

In June 2015 I bought a Used 2010 Toyota Corolla costing $9000 from the Manly Honda location in Santa Rosa California backed by AAA. The salesman's name was Scott. He was very enthusiastic and helpful. I felt OK about being there. Finally after a few hours he told me there was a used Toyota on the lot. It served my needs regarding my work, commuting and its capacity, though limited, to deliver my monthly newspaper, The Russian River Times.

When Scott escorted me into a small office to sign the contract/papers, the young man in that small room told me it might take a long time due to a downed printer. I said I would return to the lounge and have coffee and wait. Two hours later, I was called back into the office and the young man (it was his first day at the job) still had not had the…

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T. Graham

Aug 11, 2016
0

My battery was dying as my husband, children and I were on the expressway so we decided to head straight to AutoZone at Mascher and Duncannon Streets in Philadelphia, Pa to buy a new one. The cashier told us $70 for the battery and $20 for them to install it.

My husband attempted to take the battery out but couldn't so we opted for them to remove it. By then it was 8:25 pm (they close at 9), and the clerk proceeded to tell us that they couldn't do it because they were about to close and asked us to come back in the morning despite having an inoperable battery, however, there was more than enough time to help us before closing.

We decided to call AAA since they couldn't help and as we were waiting, the same employees that said they were unable to help, conveniently sat in the parking lot…

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Bettina Robinson

Jun 8, 2016
0

Bottom line, I was charged $175 for destruction of property. I was sent pictures that clearly shows that the room was staged. I emailed them my video of the room showing the items in tact. The general manager was supposed to investigate and get back with me. This was April 18, 2016, it's now June. After leaving countless number of messages on the GM/s voicemail, and texting her (she had given me her cell number). She refuses to contact me back. When I call, the desk clerks says she is in the office, but she refuses to answer her phone when I am transferred to her.

Location: 2 Via De Luna Dr, Pensacola Beach, FL 32561. This Hampton Inn in Pensacola Beach, Florida was a disappointment to my friend Vanessa Grant and I. We check in Friday, April 22,2016. Upon arriving at the Hampton Inn Hotel…

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Joyce Tyson

Apr 11, 2016
0

We purchased this Kia Soul on 12/12/13 from Feldman Kia of Novi, Michigan. the odometer reading was 018967. We were given a limited warranty of 36,000 miles. I noticed that the car had a very bumpy ride. If I hit a bump in the road the car would be difficult to control so at 32,770 miles I took the car into Glassman Auto Group service center.

They are a Kia dealer. I was told by Sarah that I needed a multi point inspection. I agreed. , however sometime later while driving the freeway I noticed the same problem as before so I stopped at a gas station to check…

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Marie berry

Feb 23, 2016
0

I have called the AAA customer service number 3 times with no answer. My decorative wheel cover has gone missing since after the roadside company had changed his tire. I am requesting a reimbursement immediately!

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Maryll Moore

Jul 22, 2015
0

I am Travel Agent, Maryln Moore with AAA Michigan, 2650 Carpenter Rd. Ann Arbor MI. 48108. Ann Arbor, Washetaw Branch 734-973-2800. I booked a room for one of our clients on 7/15/15: Nancy Dujmovich, (confirmation: 36017817) 7/15/15 - 7/16/15 at the Quality Inn Pitt. 700 Mansfield Ave. Pitts. PA 15205.

The client called to cancel the booking made on 7/15/15 and was told the booking had been cancelled. I in turn call the hotel on 7/15/15 as well and spoke to the front desk clerk who also stated to me the room had been cancelled. I ask the front desk clerk if the customer would be charged any fees? I was told, NO, she would not be charged. She did not give me a cancellation number. I called the customer Nancy Dujmovich to re-assure her that she would not have to pay any fees...based on the…

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Anonymous

Feb 26, 2015
0

Sudden emergency or a car break down on the road!!! Well AAA is where you can contact and get service on time. Good plan available with AAA to make one feel that someone is always there to help an the nick of time.

The premium plan that I opted for has facility to rent a car, fuel delivery service which I think no other company offers. Being a member of AAA I get the benefit of tire repair, mechanic first aid etc. AAA service agency is very helpful incase one is too busy booking their own reservations or vacations.

Some include cruises and Disney destinations. Excellent and quality service by AAA. Rated 5star for service and I would highly recommend this to all I know.

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