AAA

first time in 20 years I contact AAA, I need a flatbed to tow my car I waited an hour and a half and never showed up two and a half hours they show a tow truck on a flat unbelievable time to cancel

I recently called for tow from my house to garage for repair.small hole in radiator and was quoted an amount that was much,much higher than the original quote.my decision then was tp tow the car to my home amd repair my self. I was refused a tow,and a person that was supposed to be a member of management suggested i was looking for a free ride home rejected the tow.I immediately went to local office to cancel my policy and ask for a refund which i have received.lwanted someone else to take look at this before i join another company

429014631448590 7 Louis amabile

Ordered AAA, and then decided to cancel it (I decided to receive this service through my insurance) within 5 minutes. The funds were immediately withdrawn from my account.

First they lied and stated that I had received services (within the five minutes, to prevent a refund), and we had to prove that it was not true. Next they (AAA) stated that it would take 5-7 days to receive the refund. When I did not receive the refund within that time frame, We were then informed that it would take 10 business days to receive the refund. When I did not receive the refund within that time period, we were then informed that it takes up to 14 "business days".

It took AAA "2 seconds" to remove the funds from my account, but they are "very slow" when it comes to returning your refund. The "14 business…

2018, by employees to mcdonalds, aloha waste truck picking up garbage. Blocked me in and parked badly with a rearview backup camera and caused accident. Have pictures. My adjuster Alexander Morales is making me guilty, and am not. McDonald's customers safety comes first.

M. I struck a deer with my pickup truck and it was not operable. At 6:39 I called AAA for assistance and after 20 an operator answered and I gave her the information on my location and the damages. I also told her I was blocking one lane of a 2 way state highway.

She stated that a tow would be about 30-35 minutes. About an hour later another operator called me and wanted to verify my truck info. He had it all wrong and I corrected it. He said a tow would be here in an hour 9:03.

At about 10:18 a truck did arrive. A few minutes later a second truck arrived. I sat there knowing there was a triple a service only 10 miles away and when I tried to tell your operators this they told me they had to use the trucks that were 50 miles away.

I waited 3 1/2 hours blocking the driving lane of a…

m. My husband (Darrell) requested a tow truck, because the weld on his hitch had come loose and he was unable to tow his cart. [A little bit of history – a few years ago, our van broke down and we were unable to get our cart towed home, only the van.

We were told it was because we did not have RV coverage. ] Originally, my husband was told that it would be between 2 to 3 hours before he would get any assistance. After waiting, he called back, and they told him that we would have to pay for the towing, because our hot dog cart did not qualify as an RV.

At that point I called and talked to a supervisor (Jonathon) who, after hearing all the details said he would talk to dispatch and get back with me. He called back and told me that they would handle the cost this one time as long as it…

I have had AAA for my car, house and tow for years. House burnt down August 1st along with all ID’s so when I called for a tow and didn’t have a card or ID, I was told too bad.

They would make an exception and tow 5 miles. This is rediculace. Rude customer service. Lane 505962 was the worst. I have a AAA claim for the burnt down house, what more proof do they need. Anyone at AAA want to make this right?

on oct 18th I called aaa at 8pm it took 5 hours for service to come I gladly accepted aaa as my service for emergency road side this is crazy the lady call me about 9 telling me it would be a half an hour when service came it was a man in a van for jump starts or gas --I clearly stated when I made the call the car needed towing ---after approx. if something can be done I would be happy --I am reconsidering renewing my contract in January I have been a member since 2013

I am a AAA Premier member with added motorcycle coverage. On Fri 10/12/18 I called at 5:13pm to get my motorcycle towed. they were over 2 hours late! And the person that showed up had NEVER towed a motorcycle before!

So when the dispatcher called me to apologize,I was upset but not at all surprised. Then at 6:25pm he called me back to say it would be another 60-90 mins!! THIS IS AAA,NOT SOME SMALL TOW COMPANY! HOW CAN THEY NOT HAVE TRUCKS AVAILABLE?!?!

When the 90 mins was up I called at 7:57pm to ask where they were. I AM LIVID AT THIS POINT and made "Tracy" at the Utica call center aware of what has been happening over the last 3 hours I was waiting on the side of the road.

I asked for a supervisor and was put on hold. service" and was told the supervisor "Tammy" was unavailable. When…

My Daughter (Rene Toth) was on her way home from work when her newly acquired Subaru that was purchased from SUBARU of Livermore had major issues and forced her to pull over in a desolate section of the 99 Frwy. She immediately called AAA for help, the time and date was Friday September 14, 2018 at approximately 5:30 pm.

The initial AAA dispatch center operator told her it will be about 30 min before anyone can get over to help her! My daughter patiently waited for help to arrive in the car. As she waited she received a second call from AAA dispatch telling her it'll be another 30 minutes, slightly frustrated she said OK?

within that additional half hour of waiting she received another call from dispatch telling her it'll be awhile longer? Now she was getting afraid because her car battery…

Two Complaints

* Received Bill from AAA Auto Insurance approximately 21/2 months ago stating they had been overcharging us and would be Sending us a refund for the difference.,, have yet to receive anything.

* My Husband and I took a road trip July 3rd in our 2013 Tahoe LTZ ~ while driving on I-20 East it began to storm. My husband got into the right lane and slowed to 45 mph, a few moments later we felt the Tahoe raise up and we started to spin. We finally came to a stop when the car slammed intor the center brick wall. Tahoe was still drivable - just not very attractive. Called AAA to inform them it then took 2 weeks to have an appraiser come look at it. 1st estimate was 10k then approximately 2 1/2 weeks later AAA calls to inform us the rate has gone up to 15k. Another 3 weeks go by…

Worst Company Ever, Took 2 weeks for Appraisal. Was told 10 k to fix then 15 k to fix - 2 wks go by sorry your Tahoe LTZ is totaled. Sounds fishy to us. Drove perfectly fine for 2 wks while awaiting appraisal.

No one to complain to. Insurance company only wants to give us 28k. We owe 31k still. And now nothing to drive... what are they good for? Accident unfortunately was due to hydroplaning and hitting center concrete wall going 40 mph on I20 July 3rd.

I called to cancel the roadside assistance after 18 years. I could not believe how rude I was told that I would not receive any form refund. I was never notified that I had to cancel before it billed for the year!

This organization absolutely does not care anything about customer service.

Called to register AAA Protect my ID. Spent 14 minutes on the phone giving all my personal and private information as required. Asked to hold for a brief minute and when AAA came back to phone, said "computer failed and I tried to refresh it but couldn't." The brief minute was 5 and now my personal info is floating somewhere in the cloud and I still don't have Protect my ID as I hung up at that point.

I called AAA this morning to have my car towed to JC Lewis ford here in Savannah georgia for repaires. A Towing Company Named Jasper wrecker Service was called by AAA for this job. 20$. Well six hours later a wrecker showed up but not jasper.

It was a wrecker service called parker wrecker service from out atlanta georgia that drove 240 miles to pick up my car?????? 00$. The driver called us over and over'' saying he did not no why they gave him this order.

well i smell a scam here'' and AAA set it up.

Very incompetent customer service reps who give out contradicting information The guy who sold me the memebrship with buy one get one free failed to tell me that the free memebrship can only be placed under someone in your household and said i can put any one on the free membership. Not so..wouldnt have bought it if that was the case..misleading info

I called AAA in May 2018 and a tow truck driver arrived and said I needed a flatbed tow truck driver to tow my car. When the flatbed tow truck driver arrived he said that I didn't speak english and kept cursing at me.

He said I don't give a F as he was doing a bad job of getting my car onto the tow truck. He spent the whole time trying to intimidate me. I don't know the name of the flatbed tow truck driver.

I was wondering if any action would be taken against him.

It took 35 minutes for AAA to answer phone for road help. There are other services out that will answer phone in a timely manner. On the positive side Coles towing service was beyond outstanding they put my wife in there wrecker with a/c to help her breath.

If I was there boss i would give both of them a raise for they are lucky to have such respectful people working for them.

I was rear ended and didn't get the other drivers name. si I have to pay $550. according to the letter of our agreement I am responsible for the deductible. but because I a 50 year member,, haven't had a claim in years, also have my house unsurance with aaa, and pay for 2 cars, and 4 memberships I felt I would receive some considerations.

If my loyalty is not rewarded why don't I shop for a cheaper insurance. I am obligated to remain with aaa until February. I hope you give me some consideration.

I called in 3 times first 2 calls my calls mysteriously dropped and nobody called me back. My family and I had a blowout 36 miles from our home. Oklahoma City OKlahoma today June 28 2018, around 3pm hotter than hell, car had no air conditioner and we had our 2 year old with us.

After I finally got to file a full report I was lied to about how long the tow truck would be, What really pisses me off is being lied to. I was told and have a text message saying that the tow truck driver would be there at 348 pm so when it was that time I called in as was told that the driver was busy he would call whenever he could get to us.

Now we paid good money for this dam membership and I get treated like garbage, someone needs to give me a refund and look at those calls today. I was only worried about…

Stated what the car error system read 'battery.... 'technician came out seen error.. he jumped the battery... He stated nothing was wrong with the battery.. he stated he didn't know.. I informed him I was getting on the highway to drive 5 hours how do I know when I pull into the rest stop the car will start again..

He said ma'am there is nothing wrong with your battery.. Since I was going on the highway came to dealership to be safe cause something made it not start.. BAD BATTERY Cells.. Really.. very disappointed

On June 21st, I contacted AAA about my vehicle's battery which I purchased from AAA. The representative was very helpful and nice. She told me that my battery was still under warranty and that someone was in route in about an hour or so.

The person contacted me as to his whereabouts and arrived within 45 minutes. He hooked up the equipment and I started my car. He then told me that my battery was ok and it could either be the alternator or the starter and suggested I should take it to Auto Zone to get it checked out.

I then drove the car to the Auto Zone and had it checked out with the equipment used to test the battery. He should me the reading from the machine that said "Bad Battery". It was the battery after all.

The service call was a completed waste. I then purchased a new battery…

Dear AAA Representative; I am a struggling disabled Veteran with six children. Although, I do not make a lot of income, I always felt that an AAA membership was worth a portion of my disposable income. With the cost of everything increasing I was no long able to afford the AAA plus membership.

On 10 June 2018, my 2006 Chrysler Pacifica failed at an intersection on the Millersport Highway. I could have gotten the vehicle going by adding some coolant but did not want to take the risk. I only had the AAA Basic that permitted 5 miles of towing so I could not utilize my normal mechanic.

I was willing to pay for the improved membership but was informed it would take a week due to AAA policy. My vehicle was towed to an AAA certified repair shop in Clarence. I knew right away the price would be…

On 12/24/17 AAA towed my car from Reno to Emigrant Gap. Driver stated he was a 28 yr macanhic, he could fix my car for $80 wheel bearing. After several months of snow. AAA was able to tow it to the address he gave me to his shop.

We agreed on all 4 wheel bearings ,pads,rotors,and calipers if needed for 150 per side for total of 600. Spark plugs (tune up) air filter . 150 . IAC it would cost me another 150 to install. And an oil pan gasket cause it was leaking I told him it was the hose not the pan.

He insisted it was gasket. 150 since the motor needed to be lifted to do it. 1150. Labor only I spent 850 parts I wheel bearings ordered were wrong ones so 2 calipers and bearing oil cost another 295 then he said it needed a master cylinder another 120 parts and 100 labor his total owed was…

Comment: On June 8, 2018 I called AAA Roadside because I noticed that the air in my front passenger tire was a little low. I did not want to cause damage to my tire by adding air, so that's why I made the call. The driver, Josh came to my home and I explained to him the amount of air that was suppose to be added. After adding air, Josh, proceeded to check the air in the rest of my tires. I explained to Josh that the only tire that needed air, was the original one I called for. Josh proceeded to add air in my passenger rear tire, saying that it was "really low". After one hour of driving, my rear passenger tire had a blowout with my 10 year old daughter and groceries in the car.

I called AAA again to explaining how I had a blowout just under an hour after their driver over-flatted my tire.…

I bought a battery from AAA and it was under warranty for 3 years. The battery has recently failed and will no longer start my truck. I call AAA for replacement service because there was still a year or so left on the warranty.

The ERS rep agreed that it was under warranty and told me someone would be out to replavce my battery. The service tech arrived promptly but told me that he could not replace my battery because I had taken it out of my truck.

He said sorry and left. I had been a customer for almost 10 yrs and had the highest level membership with three people on my account. But none of that mattered because a lazy employee decided to show that AAA has no spine and will not stand behind there warranty for a $120 battery.

And now after AAA will not communicate with me for some…

Called for road side essence and it was 2 hours later and vechaile had not been picked up.I call tow truck service and canceled call.

Just request a service, when I went outside the truck driver started screaming at me saying he was waiting outside for 20 minutes. He was so loud and cursing that my neighbors came outside to see what was happening. How can AAA have a person like that work for the company?

Soon AAA called me to see the driver had arrived I went outside. I scared for my life. He was so rude , banging all his tools and cursing. I will cancel my membership. I never went so mistreated in my life. Reference number #47920

We called for a tow truck at 11 am and we were told a truck would be here within the hour. Multiple calls, disconnection and transfers later and we are currently still waiting for our tow truck. It is currently 2pm.

Worst service I have ever encountered and will be canceling my service for my family as well as my other family members.

My wife's car broke down and needed a tow. I call and spoke to Jennifer employee# 2204. She refused to help, because she needed to be with her car. she was on the way to the airport. The car is registered to her.

My family will NEVER renew our membership and I am making this known via social media.

On 9-18-2017 someone at 1000 AAA Dr. 95 for a front wheel bearing repair that did not last as long as the warranty stated. No one has ever responded to me. I am trying one more time if no response I shall address this grievance with the Federal Trade Comm. and the BBB.

95 less than AAA garage pricing. I am a 78 year old that has maintained membership in AAA for 31 years and am greatly disappointed in the service. Your promises of great service to travelers is less than accurate.

All that you cared to take care of with this complaint was to pay for the tow coverage that I finally sourced myself. That is not good enough in my opinion and I am asking for someone who cares about your CUSTOMERS to help me with this unsettled claim.

I realize that you do not care, but I sent a letter to Mr. Marshall Doney today asking for his assistance since he obviously has no employees that know anything about customer service. Please read my story below. thank you, Steve Davis 812-639-2044 We are writing to you regarding a very bad experience that we had with AAA on Nov. 8 of 2017.

My wife and Iwere traveling to Pittsburgh PA from our home in Huntingburg, IN. Approximately 22 miles north of Louisville, KY between mile markers 23 and 24 on Interstate 71, we encountered a pot hole…

My car was under water in Hurricane Harvey on 8/28/2017 & I reported to AAA who I have had auto insurance on all my family cars. After being treated like I was a member for 10 minutes since 8/28/2017 when my home & car was 6 feet under for 2 weeks & the car was trapped in the garage under water, AAA sent the vehicle to Russell & Smith & made me pay a $500 deductible & I had to get a rent a car that I paid for.

Russell & Smith & AAA did not total the car & as an auto dealer since 8/31/1987 I was furious. The car brakes did not work, it smelled & made a whistling noise. I never new AAA had financial problems until that day.

After bringing the car back 4 times Russell & Smith could not fix it, so the sent it to Central Nissan & they thought they fixed it, but Aeriel in AAA said the…

My car was under water in Hurricane Harvey on 8/28/2017 & I reported to AAA who I have had auto insurance on all my family cars. After being treated like I was a member for 10 minutes since 8/28/2017 when my home & car was 6 feet under for 2 weeks & the car was trapped in the garage under water, AAA sent the vehicle to Russell & Smith & made me pay a $500 deductible & I had to get a rent a car that I paid for.

Russell & Smith & AAA did not total the car & as an auto dealer since 8/31/1987 I was furious. The car brakes did not work, it smelled & made a whistling noise. I never new AAA had financial problems until that day.

After bringing the car back 4 times Russell & Smith could not fix it, so the sent it to Central Nissan & they thought they fixed it, but Aeriel in AAA said the…

On Saturday I went to my local AAA office to have my driver's license picture updated. I had not sent in my form to the State, but took all of it with me to my AAA office. The receptionist told me to have a seat in the leather-chair section and they would call my name.

After waiting 30 minute, and people, with numbers hand written on sticky notes, coming and going from their photo turn, I continued to sit and wait. When there were no more people to service the picture takers were chatting, and I continued to sit.

I went back to the receptionist and asked if there was something else I needed to do and she rudely spoke in a loud voice and said "I told you 3 times to sit in the leather-chair section and they would call your name. Feeling embarrassed and demeaned, I retreated to my chair…

I would like to file a formal complaint about William R Parker, Member Service Center Trainer. During the beginning of our training class the facility had two banking institutions to come into the class room to discuss banking benefits BB&T one Lady and PNC two males.

Upon those bank members leaving all the class member were asking each other about the banks we liked and why, or the banking institutions we did not care for and why. William R Parker "Trainer" raised his voice in a loud manner and told the class to shut up because he did not like us bashing banks, he did not want to here anymore because one of those banks were his favorite and

he did not want to hear anything else about bank bashing. I said to William R Parker that I was offended by his remark. Shut up is RUDE. The class…

To who it may concern I Called costumers service regarding an email sent to me about returning to aaa membership at a better price. The costumer representative wasn’t sure what I was talking about and was not able to provide me with any discount or a better price as they have falsely claim on the email I receive about returning to AAA at a better membership price.

I spoke to a manager who’s name is Dan Wilson and his phone # 7148508240 was rude and did even let me explain the why I was calling. He kept talking over me and got loud over the phone. This was a very unpleasant call and I don’t understand why aaa does false advertising special with their members special someone like me who was been with them since 2007. Very disappointing.

I have not recieved any updates on 2 calls to you guys in the last to weeks to let me know whats going on and i am paying for this service i know you guys came out but it was later then said and its not fair to me to pay for it and then have to wait

My membership number is 429 023 021428751 2. I am writing to complain about the deplorable service I have received over the last week. On Dec 28, 2017, I called for service about 5:15 pm because of a frozen car lock and was told that a service truck would arrive in 25 minutes or less.

I received a text with my service number (5987) but not a tracking option. After an hour with no service, I called the status line. Twice I was left on hold forever. No one ever answered. The next time, a woman answered, told me rudely that she was placing me on hold, and then promptly hung up on me.

After two hours, I called again. This time a woman placed me on hold for approximately 15 minutes. When she returned to the phone, she explained that I was next in line for service but that she had "no idea"…

I am writing this complaint due to horrible customer service at you Somerset branch by Karen Aguiar. I received many emails that were false. I received emails that reported that my husband needed a visa to go on a cruise .

In addition was told she could not help in this matter because my husband holds a green card and that she can only help US citizens. Then further stated that we needed to contact the Portuguse consultant regarding this request for further assistance.

When I contacted them they stated that she should not have advised us to call them for that. They stated that this is not a matter for the consultant.. I was then told to call TEA. A ll of this three weeks before my cruise.

I have all of my emails from the agent. Unfortunately. I do not have any of the phone calls that…

I ask for service... wait for more than an hr..never call me to let me know if they were coming.... I call AAA 4 times to find out what was the problem...i feel Really upset I been a costumer for 14 Yrs I got tired and cancell after 4 times called

I became a aaa member earlier this year. This is my 2nd time using it. 3 days ago I called to have my vehicle towed & waited 2 hours. They gave me this service tracker for my cell phone which is the biggest joke ever.

My tracker stayed the the truck was on my street. Waited 15 minute & called for them to tell me it really wasn’t & that it’ll be another hour. I canceled. Today I sit @ the dealership waiting on a tow that was supposed to be here in an hour now is becoming 31/2 hours.

I’m so disappointed with aaa & thinking about canceling my membership.

To Whom It May Concern: On November 14, 2017, I received notification from your office that because my annual renewal fee was received late, I would lose my years of service and would be required to pay a $20 admission fee to rejoin. I have been a loyal member of AAA for over 40 years, but have some misgivings as to whether or not I am a valued member.

When I spoke to David Purviance, supervisor in the administrative office, he was unwilling to waive the $20 admission fee. In fact, he did not make any attempts to assist me at all. I thought AAA prided itself on being customer service focused.

I did not experience this at all with my interaction with David. If you check my records, you will see that I rarely use the service and am a long time customer. As a one-time courtesy and for my 40…

Saturday my son needed his keys he left in the car gotten out. Tow truck driver said he did not need my card to ulock the car. I went home . AAA office said show your card too the tow truck driver.

Someone does not have their story straight. It really did cause a problem for me. I am going to stop my car insurance with you and my membership . Wanted also to get my house insured talked to agent and never received a call back.

So this is not good service and with the DMV AAA has never reported have insurance and renewal for tags always has to have proof of insurance. Never had to do that with Farmers that I had for 20 years.

To Whom It May Concern:

Dear Sir or Madame, My name is Pavlina Lubenov-Johns and I have been an AAA member for a long time. On Saturday, November 4, 2017 I went to the AAA office in Shrewsbury, PA to transfer the title of one of my vehicles to my son. Upon review of the insurance information, the AAA agent, Ms. “Jess Stafford” refused to conduct the transaction stating that my son does not have an insurance card in his own name. I explained that he is insured under my policy and provided the proper documentation to support my claim. However, Ms. Stafford insisted that this does not meet the legal requirements of the Commonwealth of Pennsylvania. She suggested that I call my insurance, Geico, to obtain an insurance card in his name. I stepped aside and did so; the Geico representative…

I booked an international flight for my husband due to a family emergency. Upon attempts to check-in last night, we found his name on the travel records eliminated his middle name which HAS to show exactly as is on his passport.

We were on with your customer service agent for 1 hour and 12 minutes. Although she was very nice, she did nothing to assist except call Delta customer service and put us on hold FOREVER. When she returned to tell us it was a 49 minute hold wait, I asked her why she was not trying other numbers as I had called Delta before AAA and got right through.

While she was on one phone, I called Delta again and within less than 10 minutes they were moving forward to see what they could do to assist us as his Delta and Philippine Airlines flights which was in a few hours.…

My name is Jose Flores. I have been a member of AAA for a long time now. My policy number is NVSS-104111116. My claim number is 1002-25-3256 On the 19th of August . My vehicle was hit in my driveway and pushed into my garage door.

Both were damaged pretty good. The Ford Explorer that hit me was locked up in the street the next house over. The front end was damaged and it had a flat tire. I looked inside and there was a cooler full of beer.

The Ford Explorers doors were locked and the keys were missing. No one was around and not me or any of my neighbors heard the accident. I only have liability insurance on my 1998 Toyota Tacoma. I called AAA to see if you guys could help me.

I told them I know I only have liability on my vehicle but would their help me make the phone calls. I didn't…

I called Sunday night (a week ago), I requested a new battery. I was told it would be an hour. An hour and a half later the tech called and said he was in front of my house. Funny, because I was standing in my driveway at the time. Then he discovered he was on the wrong street and was at least 30 minutes away. If you're keeping track, that's two hours.

Then at about 9:00pm I called back and was told I was taken off the service list. Why? Again, they told me I was back on the service list and someone would be out.

Then at 10:30pm I received a call from them asking me if I needed a jump or a new battery. I reminded them my call was for a new battery. At this point, I was told they didn't have a battery for my car!

FIVE HOURS LATER THEY TELL ME THEY DONT HAVE A BATTERY! I'm a premier…

Thursday 8-17-17 just before 3:00 pm I had a breakdown just a couple miles from home. the serpentine belt had come off, so I called roadside service and arranged for a tow home. I was 310 pm when i hung up the phone after being told it would be 50-60 min till a tow truck could be there.

Ok that was a little long but being the start of rush hour i could deal with it. A hour and a half went by and I called to see what the deal was. i'm told it truck was 12 min away. OK fine.

I get a call back telling me it would be another hour. Well the tow got there a little after 6:00. I don't understand why I had to wait over three hours, To me this is extremely poor service. I will be looking for different roadside service, one that can show up in a reasonable amount of time unless I get some kind of…

Asked for battery replacement ... driver never popped the hood on my car and told me it's the alternator... asked him to put in the new battery which took him an hour to do ... asked him what took so long and he said he was writing up my bill.

I paid $150 and now the warning lite has been on ever since I believe he tampered with something but I can't prove it. So I replaced the alternator and light remains on. I will be filing a complaint against Hawk towing in Trenton NJ