AAA

I asked why was I issued a high risk insurance. Nobody has answered back. When I called they said the manager was out time and upon her return she will call me back . Never did. I email to customer center never gotten a response back. Can some one explain me why my insurance went up and why iam issued a high risk policy.

Thank you

*She was lied to by Christal the agent.

Also, Supervisors Lisa and Debbie did not offer any help at all to resolve the issue. I am very disappointed with your service. You should tell customer's if they have a 7 day waiting period before getting the 200 miles towing.

**My number is 972-445-7236 Dexter Gardner, I am her uncle.

My car was towed on Saturday night in memorial day weekend. No one was open to get anything done till Tuesday. On Tuesday morning I called AAA and made a reservation for a rental car. I was dropped off at Hertz who then told me they did not have my car.

I called and was transferred to every department about four times while one said the other was responsible. I am standing here with no way home. I am hot I am tired and unless I'm compensated I am cancelling a 27 year AAA membership.

I got rv membership and the brakes went out on our new rv. I called for a tow- and was told since i had a flight to catch- yes they could meet my husband but call back close to time i need tow it can not be scheduled in advance.

I called back- lady said my husband could not meet the tow truck said she was putting me on hold and hung up on me. Called back a third time- was asked so many questions about ownership of my rv- is it a class a b or c?

I said i dont know and the guy said that is weird- they have a lot more questions for not knowing that. Was being asked for plate number and registration info- if the toilet and sink is working?? Stuff NOT pertaining to the tow.

They were VERY rude- i paid for the rv plus membership' with that I am entitled to certain services. After being…

First of all I give AAA 0 stars. Had a dead battery in a Lowe’s parking lot. Called AAA and was told it would be an hour. Note: it was 98 degrees outside. After waiting an hour, I looked on my AAA app and it showed that the driver has arrived.

After looking all over the parking lot and waiting another 20 mins in the heat I called AAA again. They said yes that the driver had arrived, I looked at the GPS and it showed that the driver was in a residential area 1/2 mile away.

The lady put me on hold and after several minutes she said he should not have shown he had arrived.

Meanwhile a gentleman offered to jump my vehicle. The car started and I canceled AAA as I decided to drive home to get out of the heat and place another call to AAA. I asked them to respond to my home and was told that…

The policy # A3-960282-1. I recently received the renewed policy with a rate increase of 11%. I made the research among my friends also having AAA coverage and found out that the average increase is about 7%. I wonder what makes me so lucky to have such a discriminatory treatment?

If you find that my new policy has an error please recalculate the fee. Thank you, Sincerely, Yefim Fundyler

Purchased battery from AAA 10-22-17. My car battery was dead. They came out and charged it 3 times and said nothing wrong with battery so wouldn’t replace. After the 3rd jump took it to my dealer and the battery had a dead cell.

I should have had the battery replaced for free as it was only 18 months old. 00 for new battery including installation and I should be reinstated for the cost of the battery. I’ve been a member for 40 years and would expect this be made right.

Purchased battery from AAA 10-22-17. My car battery was dead. They came out and charged it 3 times and said nothing wrong with battery so wouldn’t replace. After the 3rd jump took it to my dealer and the battery had a dead cell.

I should have had the battery replaced for free as it was only 18 months old. 00 for new battery including installation and I should be reinstated for the cost of the battery. I’ve been a member for 40 years and would expect this be made right.

I had my car tolled from King of Prussia (11 miles) to 6931 Forrest Ave. 00. 00 PER MAP QUEST. 00. 00 for towing and then put the money back on your account. THIS IS A LIE. I AM SO UPSET WITH AAA-MY ACCOUNT WAS OVERDRAW DUE TO THIS TRANSACTION!!

I want my money back and I want answers. I called the corp. she knew absolutely nothing, states she has no access to my account. All she would be able to do would be to put a complain in and ask "them" to give me my money back.

Elizabeth also stated that the Corp. office is the office that would be able to handle my complain and get my money back, I informed Elizabeth that I had called the Corp. office and informed her of my problem and she transferred my to you.

I am so upset due to I have been lied to and back and forth on the phone trying to…

On 5/2/2018 @Knoxville, TN Park with 86 yr old parents & dog. Called for tow @6:30PM. Told MAX Wait Time 8:20PM! Called 2nd time & told be 8:40PM. Requested supervisor & got hung up on! Then told 9:15PM earliest tow!

Finally got towed at 10PM! NO EXCUSE! Encourage EVERYONE to CANCEL MEMBERSHIP!

Live in Alabama but while on vacation accidentally locked keys and phone in car at beach in Miami. Thankfully had wallet with AAA card. Borrowed a phone and called for service. Gave all info to lady regarding make of car, specific location etc.

She states A-1 Lock & Key would come. I explained my phone was inside car and she said twice she would tell driver he could not call and give updates on arrival time etc. Was told service would arrive between then and one hour from then.

Waited almost 2 hours and no one came. Window was down slightly and managed to use a friends fishing rod to pick up keys off front seat of car and bring them through window. Called to cancel service request. Spoke with a man this time.

First he said someone had already called and cancelled the service request. I…

Called for help at Mt. Orab Ohio Kroger store on May 5 2019 for 2 1/2 hours only to get repeated recorded message of- all circuits busy. 00 in spoiled food in back of my car while trying to get help from AAA.

I want a refund of my premium and reimbursed for spoiled food. this is NOT what I paid for.

19 at approximately 8:00PM a visitor to Cooper Health Care in Camden, NJ couldn’t start her vehicle. Triple AAA was called. The person who was sent here was extremely rude and really scared the employee. The AAA employee was being aggressive and was very rude.

Please find out who this person is as he did not provide his name. I am amazed at the poor customer care provided by this AAA employee.

On May 1st we asked to speak to an insurance about getting Travel Transport Insurance at the Carson City, Nv. office. although they were sitting right there. We could not find it on the computer so now it is May 3rd and we are on our 7th call without any results.

We have 4 vehicles and our home insured through AAA. We are 25 year members and are so discouraged by this totally terrible service. If I could give you zero stars I would. This is how a valued customer is treated?

Or are we even valued? We are just getting a total runaround! Nobody seems to know what the hell to do!

19 Re fitting of a new fan belt which was at hand already. Unable to complete the job, accordingly the fan belt tensioner was broken. Ordered and paid for a new one. While the car was dealt privately, the mechanic changed the part that was recommended by the AA mechanic on sight.

Only later to found out that there was nothing wrong with the part except the AA mechanic could not replace the fan nelt. Resulting for an extra expense which was unnecessary on my behalf considering that I'm only a pensioner and been a member or AA for a good number of years.

Hence I was out of my pocket for £75. Thanks .

I had a car accident on April 3rd where I was not at fault. The other insurance was Progressive but I was forced to have my insurance AAA handle the situation while they were talking to everyone involved because there were multiple cars. Since then.....I have been treated like this in my fault an dI have to pay the price. The total loss adjustor has had my car and a AAA lot for almost two weeks and I have yet to hear anything and don't think you guys will pay for a rental much longer. SAd news is that the rental should not even be on me and you guys need to go after Progressive to get me more time. I am a single mom and I have to get to work.

No one follows through with anything and day by day goes by and I just wait to hear back!!! I am furious

I am going through my debit card being compromised. My debit card has been re-issued twice in a two week period, bank recommending police report and investigating out for identify thief. I was out of the state, however, I do check my email everyday. My payment was due on April 7, 2019 to be withdrawn from my debit card. The bank did not accept payment due to this issue and with all the accounts I have I did not remember that my auto insurance will be charged to my debit card. Every other company contacted me, informing me that payment did not go through, either by email or telephone voice messages.

However, you company just waited until the 10 days grace period to sent me an email letting me know that payment was not received, that if I did not make payment by certain date along with the…

I tried submitting this complaint, but don't know if it went through. Today I went to the AAA office on Clairmont Road in San Diego. I wanted to get 2 tour books one for England and the other for Ireland.

I was told there is now a charge for international books. 95. I understand charging a small amount, but think that is expensive. com 917-494-2022

I used AAA on 4/4/19 to pickup my car and take it to a auto shop but when the tow truck driver delivered it he hit a poll and cause damage on the rear end on the passager side. I notified AAA on the next day after receiving a call from the shop that the tow truck driver did damage to my car.

I was by the customer service rep that needed to contact the tow trucker company after a day of two of given the run around I call AAA which I was told they are looking into it and that it would take 2 or 3 business days. Today is Thursday and now I get told it will take7 -14 business days.

I use AAA because it is to give me the security of being safe but that is not how I feel plus it has cause me to lose valuable time from my job to contact someone about getting my car fix. I did not hire the tow…

I am a AAA customer and I contacted AAA for a battery charge or towing on 4/6/19. What started out to be a beautiful day ended being the worst day ever waiting for 2/3 hours for tow service. AAA sent Palm Beach Finest Towing to assist and the man assigned was very, very rude and unprofessional.

Upon arrival his mannerism and behavior was as though we were in another country. Not one word spoken to the three of us upon his arrival or his abrupt departure. This man drove up, (in this order) parked the tow truck, exited the truck, walked up to the van, took a front photo, walked around took another photo, went back to the tow truck and

returned with a portable battery charger, connected the cable, entered the vehicle and tried to start the vehicle twice, when it wouldn't start he removes the…

My daughter had a flat tire in Orange County California last week. The tow truck driver had difficulty with his compressor when installing the donut spare. She had a flat on the spare within 10 minutes. She called AAA again and was sitting on the freeway from 1:45 am to 3:30 am.

The CSR told her that someone would be there within 20 min, 10 min. etc etc and no one came until about 3:30 am. She was sitting on the freeway, with no shoulder and the CSR kept putting her off.

At one point the CSR hung up on her. I called about 3: am and they had no record of the 2nd call. I called the next day to make a formal complaint and have not had any response. I paid $460 to have her towed home.

This never should have happened with the spare. It was installed with too much air or it would not have…

I am a former member of AAA. I received a promotion via mail to rejoin with the code 52YR. 50 for Plus and Premier $127. I called back later to make the payment and was informed the promotion would not apply to me and that the mailing goes out to everyone.

I called back later and spoke with Today (that is his name) and he stated I could reinstate my membership but the cost would be $152 with him for the premier membership. The inconsistencies I experienced today is the reason I will NOT be renewing my membership.

Policies should be consistent across the board regardless of how many times a person calls and who they speak with. The customer service experience I had today was poor.

On Sunday March 24, 2019 my wife was headed to Orlando, Florida from Ocala, Florida and traveling south on the Florida Turn Pike when she encountered car trouble . She pulled over on the right side of the Turn Pike as close to the safest place possible.

However it was about 6:45 PM and getting dark. She called AAA road service and advised them where she was and since she was on the Turn Pike it was deemed an emergency road Service. My wife called for Road Service about 6:45 PM and advised the agent that she was at Mile Marker 176 just past exit 278 with Flasher lights on.

The agent said some one would be out in about an hour. By that time I ,Donald Orr arrived to assist my wife and we waited over an hour and called back to check on when the wrecker would be there and another agent took…

On Sunday March 24, 2019 my wife was headed to Orlando, Florida from Ocala, Florida and traveling south on the Florida Turn Pike when she encountered car trouble . She pulled over on the right side of the Turn Pike as close to the safest place possible.

However it was about 6:45 PM and getting dark. She called AAA road service and advised them where she was and since she was on the Turn Pike it was deemed an emergency road Service. My wife called for Road Service about 6:45 PM and advised the agent that she was at Mile Marker 176 just past exit 278 with Flasher lights on.

The agent said some one would be out in about an hour. By that time I ,Donald Orr arrived to assist my wife and we waited over an hour and called back to check on when the wrecker would be there and another agent took…

On several different visits to your Los Banos Ca office I have always gotten the feeling of Discrimination. While there was always 3-4 employees there, my wait has always been 40 minutes to an hour. This store has No Customer Service outside of waiting your turn.

Staff just sitting around talking on their cell phone while there are members waiting. Today, I went in to pay my bill and was totally ignored by an agent sitting at his desk right in front of me talking on his cell phone.

After 30 minutes of being walked passed by your staff I had had enough. I like being a AAA Member, but being treated in this manner is what I don't like.

I think it's just a joke how AAA take's advantage of customers like myself who has been with your company for "48" years. Every year YOU raise the price of Insurance. My Husband and myself have a perfect drivers record. We have a high credit score. No Claims, No accidents. Also had Homeowners and Life Insurance.

We drive a 2017 Escape Full coverage. A 2003 focus PLPD. and A 1992 capri storage.,,,,,,,,, YOUR PRICE 5,000 plus a year. JUST FOR THE CARS. How do you expect people to pay that??? Oh I know I wont get my heart or bp medicine so I can have car insurance. Something is wrong here.

After 48 years I picked up the phone and found a BETTER COVERAGE on Both HOME AND CARS AND SAVED OVER 1,000! People have told me for years that AAA rip people off but I failed to listen. I have now become…

On 3/9/19 my son call Jerrill Leon placed a call for road side assistance around 10:00 am and the driver get to my address 133 Sheline Drive, Havana, FL 4 hours later. He was totally incompetent. He said he could not find the address and when he got in the neighborhood he rode past my house twice, after me giving him directions, I yelled to no avail. He called approx.

5 to 6 times saying he was in Havana and would be there shortly. I have had some unpleasant experiences with AAA tow service before, they stole my battery out of my car and when it put me down I found it was not the battery I purchased.

I am not happy with the level of service I have been receiving from AAA and I will cut ties after the period is up. I had to take the driver to Cairo, Georgia so that the vehicle would…

for the 1st time in 5yrs aaa didnt ask my permission to renew my membership, not happy, 5 calls 3 1/2 hrs on hold horrible cust serv, no one can seem to be able to take me off auto-renew, very unhappy

On October 2018 our Toyota Tundra Truck had to be towed due to a Starter problem. We called AAA for towing. Due to tidal flooding the driver said he was unable to tow our vehicle to the garage and returned it to where he picked it up.

He also stated while towing he heard a loud bang. He stopped inspected the truck and walked down the road but did not see anything. He said he would come back and tow it when the flooding subsided. When we went to check on our vehicle it was still in the parking lot from which he towed it, but the trifold cargo cover(tonneau) was missing and there was damage to the truck where it had been attached.

This explains the loud bang. AAA was called again and we informed them that the truck had been returned to where it was picked it up, with the cargo cover…

this is about the driver for ALPINE TOWING HE WAS ABUSIVE OBNOXIUS RUDE THIS HAPPENED AT MY HOME 696 VILLAGE BLVD#16 INCLINE NV. I I HAVE NEVER HAD APROBLEM WITH AAA BEFORE THIS GUY SHOULD NOT BE ON THE ROAD FULLSTOP.

HERE IS MY MEMBERSHIP #429005097772611 PLEASE LET ME KNOW IF THIS CAN BE RESOLVED PS MY TRUCK IS STILL STUCK!!!!! THANK YOU BRIAN LEDDY

On 2-15-19 I placed an order for roadside assistance at 3:15pm. I shortly got a call back from AAA that the original tow co. wasn't going to be able to make it and she would call me back with a new co.

I got the call a few minutes later and was told the wait was going to be 60 min. After checking my phone for update, which weren't any, I placed a call back to AAA at 4:38 pm to find out where the driver was.

I was told the driver needed more time. Right after that call, I received an update that said the tow co. would be arriving at 5:53. Next another update 5:59, then another update for 6:36 which is when the driver showed up. for service.

Also, the night before we needed a jump start on our car and ended up waiting for over an hour. It is rare for us to complain about AAA's service…

I’ve been a member of AAA for over three years I never had a problem till this year I got a home insurance membership and a car insurance my insurance for my car expired on January 1 I believe and I talk to agent I paid full for six month month and a half later I’m receiving emails and phone calls telling me that my insurance is going to expire on March 1 And

I was trying to explain to an agent or assistant Bob Fisher or something he’s assistant of Todd Bridges ask him to send me a bill so I can see what I paid he didn’t want to talk to me he told me that he cannot send me a bill I need to pay over the phone I don’t understand if I already paid something on full on January you calling me a month and a half later tell me that you made a mistake or something it seems something fishy and…

I have been a AAA member for years. I have never had any reason to complain until now. On 1/13/2019 at 4:00pm I called for service. I had a flat tire and was stranded on interstate 95 in the middle of the Thames river bridge in Groton Ct.

I told the operator I was in a dangerous place and needed immediate assistance. I was told someone would be there in approximately 2 hours. I explained again that I was in a bad place. I was told someone would be there as soon as they could and to wait.

After a half hour or so a Connecticut State trooper arrived and had me drive to the end of the bridge to the center medium and wait there. He and other officers waited with me on and off for several hours.

After all was said and done I waited in the center medium of I 95 over four and a half hours for a…

My wife's car wouldn't start called for AAA help. Was refused because was told to cold to send out help. Yet a major car dealer in Sioux Falls is sending out there ppl to help others in need for free.

I pay for your service. Why should I continue your services.?

Twice I've cancelled after no one showed up, waited over 2hrs. One time for a tow another for a flat tire. Been waiting an hour now for a tow. Representatives never call back to see if the service have shown.

Tow companies seem to forget you or they call saying they can't find your address. Took my membership money and do not give the service promised.

I AM A AAA MEMBER BUT I USED TO HAVE AUTO INSURANCE FROM KEMP ER..BUT. ONE OF THE AAA BROKER CONTACT ME TO SEE IF I WANTED TO LOWER MY AUTO INSURANCE THE BROKER NAME IS LATEFA SHE ASSURED ME THAT IF I SWITCHED OVER TO AAA THAT SHE WOULD MAKE SURE THAT KEMPER WOULD NOT CHARGE ME ANY EXTRA MONEY SINCE THEY WERE ASSOCIATED BUT EVERY SENSE I AGREED TO SWITCH FROM KEMPER TO AAA KEMPER HAS BEEN SENDING ME LETTERS SAYING THAT I OWE THEM A BALANCE. I HAVE TRIED TO CONTACT MY BROKER LATEFA OVER 100000 TIMES BUT SHE WILL NOT RESPOND TO ANY OF MY CALLS HER NUMBER(213)741-4234 I ALSO CALL HER MANAGER AS WELL BUT NO RESPOND

THANKS SO MUCH SHEARON TUGWELL (323)754-5433

I wish I could give them a negative rating. Have been a member of AAA for 26 years. I pay for my wife's membership since 2001 and my daughter's membership for many years. Called for a tow because my check engine light was blinking, car was shaking violently and there was a burning smell. THEY REFUSED TO TOW MY CAR! They said it had to be disabled. So I had to keep driving it until I was totally dead?

Called Travelers roadside assistance and they had no trouble sending someone out.

So tomorrow GUESS what I will be doing. Calling to cancel three memberships.

I called our local repair shop (Skinner Sales) to have them send a AAA service vehicle to jump my car as it has been so cold, by battery died. I was told I needed to contact AAA directly and have them send help.

So, I called 1-800-222-4357and waited on the phone for 43 minutes until a live operator came on. I gave the person my AAA Premier card number (My wife and I both are Premier members) and told her of my problem.

She told me it wasn't her department as she was in NJ and would transfer me. Before I could get a word in, she "transferred" me and the phone hung up. Perhaps an accident, IDK. So I called back a second time and after another 45-50 min wait was hung up on again.

So, I called again and used the auto call back feature. After waiting almost an hour and a half I called my…

I purchased a vacation in September of 2018 and was turned around on the plane after landing in Cancun, Mexico. My friend and I both never got to use the vacation. I have submitted numerous emails, evidence supporting my refund and you still wont refund me.

I am planning on filing a small claims suit against your company if I don't receive my refund after almost four months. I have already picked up the court papers.

My complaint in not with AAA per say but with who they called . We called for my daughter while out of state she was broke down needed insulin and told them we sent her a copy of card they were fine with this . But when Rescue Rangers showed up the driver did everything he could to get out of it .he wasted more trying not to do the job and left her stranded on the side of the road stranded and nearly in a medical emergency .

12/27/18 called for road service ( flat tire) for my 2007 Pontiac G6. Tony's towing arrived W/N 30 min. Driver informed me he could not remove the tire, as it needed a special tool. He informed me I needed a flat bed for a tow.

I took the driver at his word. Called next morning for tow & same company respond w/n 30 min. Towed my car to 76 station in Bonita Ca. When picking up my vehicle, I asked about special tool to remove tire.

Was told ( no special tool ) needed. 00 for removing the flat tire and replaced w/spare. Was given discount by manager. 00) I took my vehicle to discount tire. There I purchased a new tire and inquired about this special tool again.

Was told by the salesman no special tool needed for this. I have this written on the invoice I received from the mechanic to…

Bad service just because I don’t speak ferfect english. Almost got flat tire and need to fill with nitrogen and I am not from that area. Call AAA .. he said don’t have it and rejected to help by saying “can’t help” you need to google yourself until I said the reason my husband and I buy AAA member so you can help us if we have a problem.

He sent tow truck and I followed him to the tire store that said have nitrogen about 10 miles. And they don’t have it and the tow truck just left me there because allow 1 drive. How nice .. AAA.

Happened 12/28’18 called AAA around 3 pm wait for 1hr. My car is white 2006 Honda Accord. Hope you have a better service no matter who we are and we can get what we pay for.

Yesterday December 28’18 around 3 pm I called AAA. I spoke with the operator (he) that My 2006 white Honda Accord almost got flat tire that need nitrogen fill. He said, we don’t have nitrogen, you just need to google yourself to find the tire store who have it.

I said I am not from this are (plant city, Fl) beside worried about my tire will be flat soon and the reason my husband and I buy a member of AAA so you can help if we have a problem. Then he said ok he will send the tow truck and called the tire store who has nitrogen.

4 pm tow truck came and I followed him about 10 miles and when I got there they said they don’t have it. The tow truck said the AAA just alllow him 1 drive and he just left me there and I have to found myself.

Just because I have a broken English the AAA gave me…

During and Ice/Snow storm, I called customer services 3 times, and I have spoken to 2 managers who would research my situation. I have been w/AAA for many, many years and never really used my account. I needed towed out of a mutual property as I slide off ice driveway into a mutual yard.

I was told by 3 different reps , I could be pulled out,.. 00 I believe, I was taken advantage of. People call for gas, jump batteries etc on their own property and I was charged this outlandish amount and told 3 plus one manager different story.

The last Associate absolutely TOLD me there would be no charge I am a GOLD member. I would like to be reimbursed as I was fully taken advantage of and NOT told accurate information. my cell number is 336-905-1060. To date No manager has called me back after her…

On 8/18/2018 I submitted transcripts for my children for the good student discount at the Rancho Cucamonga office. On 10/24/18 I called to follow up on the status of the good student discount, I spoke to Carter Lamont who said that they could not find the documentation, so I e-mailed him the transcripts.

I followed up 11/12/18, and spoke to Joshua Duarte, and e-mailed him the transcripts, still no action. Called again on 12/1/18, spoke to Griselda Ruiz who assured me if I e-mail the transcripts that she will make sure discount is applied, and still nothing happened.

Called again on 12/8/18, spoke to Cindy who said that she would leave Griselda a message and that she will call me back the following Monday for updates. I did not receive any call back, and last I check, the good student…

Left me stranded twice, no show, twice.

My daughter had an emergency and needed to use her AAA service. AAA came to the scene and was unable to retrieve her car from a parking garage, so we were told by the serviceman and a customer service rep that we would have to call around and find another company to come out and then submit the bill for reimbursement.

The serviceman, in my opinion, spent very little time trying to obtain the vehicle, we spent two hours waiting for him to come out only to be told that we needed to call someone else. We found a company who came out and retrieved the vehicle and charged us $485.

I submitted the original bill and the reimbursement form to AAA. I never heard anything so I called several times until eventually a lady named Linda called and said my check was on the way. I received a check for…

In May 2018, my husband applied for an AAA membership by mail, under the assumption that the application included both of us. In July 2018, I called AAA to inquire about a membership card for me and was told that I was not a member and had to pay $35 to be enrolled.

This charge was immediately paid by credit card. Following that conversation, I reviewed the AAA literature we had and noted that at the time of registration, my husband had the opportunity to enroll me for $15. Obviously, he overlooked that and thought he had registered both of us.

but, the courtesy of a response has never been received, which does not speak very well for customer relationship. 00 to me. My mailing address is: 1404 Half Moon Bay Drive, Croton-on-Hudson, NY 10520. Thank you.

Hello im very dissatisfied and upset that my claim Adjuster who can not waive my deductible when the incident was 100% not my fault and the only reason she can not waive it due to unable to get in contact with owner of car or driver who from the start were very un helpfull and now im stuck paying for something I did not have fault, very poor service and can believe an insurance like this can not waive a fee that they can easily do just because they feel that they will not be able to collect the money from the parties who are responsible..

I will like someone who can assist with this matter or ill be happy to proceed with legal action and contact the BBB thank you.

If there was a 0 start that's what they would get.