AAA

I have been waiting for a tire change for over 7 hours!

The only places I can get a tired changed will be closing in less then a hour!

Robert Camacho did not treat my claim in a professional way. Robert’s assessment of my property was inaccurate, and Jennifer Cliffs suggested I build a case with evidence, pictures, another opinion. I need my roof fixed before it rains and I want it replaced how it was.

I don’t have time for this. I submitted pictures, recurved a bid from my roofer on what it would take to fix, all in deaf ears.

19 was towed to Santa Cruz Motorsport had the car for a few day before they called us said it needed a new battery and possible water pump. My husband ok to replace those. A week later they called and said they needed to put in a rebuilt engine, gave a quote of 2-3 thousand dollars my husband said NO WE DO NOT HAVE THAT KIND OF MONEY. 00.

What do we do now???? Here it is Feb and we still don't have a car. 00 a day Storage fee because I am running a fundraiser on facebook with there name on it which I removed there name. Can you help I am a recent disabled had to have my leg amputated I have a lot of Drs appt.

No car to go to them in.

Today is Feb 1st and I have not received my refund that should not have been taken and was suppose to be returned 10 days after Dec. 18. 2019. What is your corporate number and email address? I noticed a complaint document was never sent to me after I more than four request to file a complaint in regards to these unethical and unprounprofessional behaviors.

Ireana Price

" Why do they not do what is appropriate for the problem? This year and last year they would not make appointments for emissions checks at this time of year but the advertising said call to make an appointment. Why is the AAA Car Care Plus so poorly managed.

I will avoid the place and go to a better company that has good and honest operations.

Can not explain problem in 100 word—lack of full disclosure when agent was selling a product. I need someone to contact me by phone, please

I went to the Peabody Ma. office of the AAA to renew my drivers license, which I have held for 57 years I am a Veteran and senior citizen, I brought all the documentation requested by the Ma. registry of motor vehicles and also filled out the application on line with the RMV.

I brought everything to the Peabody Ma office and after waiting in line I was told by the clerk that my social security card was no good. I was given this card over 50 years ago. I showed her more documents than it would take to get in the Pentagon.

I have been a member of the AAA for many years,(member #6202401802061005) I am very disappointed in this office. I am sitting by my phone awaiting some to pick up the phone, it has now been 1 hour and 22 minutes.

I am hanging up now and hope to hear from someone at the…

Very disappointed with AAA. My battery which I bought from AAA a year ago has stopped me and my family 4 times. My car is 2016 Honda. On the occasions except 1 people helped us jump the car but when the battery died after shopping while it was snowing and very cold we used our AAA.

We were out in the cold for a very long time until the AAA service guy came. I informed him that he needs to change the battery because it has died 2 other times. He refused but stated that something was draining the battery and it must be the brake light which was out.

So the next day, I took the car to Honda repair shop and after running the battery text they gave me a print out that showed it was the battery. Called AAA they promised to send someone the same day but none came so I called on Friday after…

00 replaced the valve stem but did not reset the codes

I was rear ended by one of your customers. I called filed the claim and received a claim number and the assigned adjuster name and number after 2 days of trying to get in contact with him I finally spoke with him and

asked him when I could have my vehicle looked at so I can get it into the shop to have the necessary repairs done. His response was that I have to wait because he needed to talk to the person that was driving.

So I said Ok fine I have no problem with that but am I supposed to just keep driving my car all messed up until he feels like he can get around to it? I’ve never herd of an adjuster being so ignorant to someone that was the person that was not at fault.

The gentleman already told the police officer that he rear ended me the info is in the police report which I have as…

i called for a towing service i waited for more than 4 hours for nothing u guys keep playing games telling me the tow truck will arrive at a certwin time n it never does another thing is that i explain clearly were was the car going to be towed from and to were so when they finally show up its excuses after excuses why they cant tow the car they should off said that since the beggining instead of waisting my time more than 4 hours and

i been a customer for over 4 years i been paying monthly for this n when i need ur service you guys cant even do that i could of just paid a tow truck this one time instead of paying monthly it would off been way cheaper n i can save more my money but ur workers n secretary are rude n they cant get the right information out to the clients n just get new…

Car would not start, called AAA for a jump start. Driver inspected the vehicle and was told the battery was dead. Option was to purchase a battery, since the tow truck driver inspecting the battery did not have one. I proceeded to call AAA customer service and inform them the truck driver did not carry a battery or had a battery for my vehicle.

AAA customer service stated non of the surrounding area tow truck drivers had one. Was specifically told by the AAA agent on the phone we can re-reimburse you for the difference if you purchase one from our partners. I bought a battery from one of their repair facility partners then submitted paperwork for re-reimbursement of the difference.

Result - AAA agent on the phone adamantly stated she saw all the notes on the account;however, could not…

My 18 year old son got in an accident by his college. I told him AAA could tow his car to a good mechanic from their list of approved repair facilities. They wanted to take it to a location 45 mins away - too far and too costly for the tow.

Then they started taking it to a place closer, who said they couldn’t service it. Then the cops came so I contacted AAA on his behalf to provide a repair shop that could take the car. They wouldn’t let me, and rather than just say sorry, the rep wanted to argue with me about why they had that policy.

Obviously I’m trying to end the call now because itbis just delaying things and not helping. He just went in and on about their stupid policy, offering no help, till I hung up on him. Takes CCC a lot to get me there, but that’s was ridiculous and bad…

I went to the AAA travel service today to start a trip to England with my son. After waiting for a long period of time the one and only travel agent "Joyce" refused to wait on us because she was booking a trip Alaska.

She was very rude and unfriendly! I will never use AAA again for anything!

My wife and I booked a Viking river cruise through AAA during the March travel show at Patriots Place. We made the mistake of choosing an agent from the Rhode Island branch. Whenever we had questions or concerns nobody was there to help us.

The lady that made our contract retired and an agent by the name of Holly Gomes never answered our urgent phone calls. We had our documents transferred to the Westwood branch but the agent Felicia Troy, although very kind and concerned could not help us either.

We have yet to hear from your agent Gomes. As a result of this neglect we failed to book some of the optional tours that we wanted during our cruise. We were very disappointed since your former Westwood agent Marie Trask was the best travel agent that we had ever met. We sorely miss her.

( He has a 4x4 with bigger tires) I went down to pick him up. 30 pm Called aaa to get a tow to whalen city ford newlondon ct. said it would be 1 1/2 hrs. 00. 6 1/2 hrs!!! 10.

Drive back down truck not there. 40 nobody shows up again . 30. They said they would call when he was near. 5 miles away jump out of bed drive back down AND GUESS WHAT NOBODY THERE!! CALLED AAA AGAIN AND THEY SAID TO THROW THE KEYS UNDER THE MAT!

I"M NOT LEAVING THE TRUCK UNLOCKED IN A PARKING LOT. There is a bar in the parking lot and its a nice truck. Was told you can have someone else tow it. 5 hrs this is what i'm told. Been a member for 15-20 years.

Never have I been treated so poorly. I understand there are emergencies but when someone tells you 3 times they'll be there and then there not is unacceptable. I…

Went to the City of West Covina office to get quote for home and auto insurance. Agent Rose Duron quoted me a satisfactory price. Proceeded with home inspection. A few days later, 9/21/19, over the phone agent quoted me final price.

I was satisfied and proceeded to give $485 up front payment. She said she would send e-contract to sign. She sent it and I signed after reviewing it, but then a follow up amended contract was sent to me with a revised effective date and price.

The amended price was $100 more. The agent called me the next date to tell me she was waiting on me to sign the forms. I told her I already signed it. She said I needed to sign the second set of forms.

I asked why the need to sign the second form. She responded, it’s because she changed the effective start date, but…

On the 5th or 6th of this mouth I made a call for road service from Marysville Ca. at about 5:30 pm. he told me car would need to be towed and would let them know. Will after repeated calls to AAA to find out what happen to truck was told about 5 time they had wrong number after giving it them .

Then was told they couldn't find a AAA truck in that town after I seem one go by me 4 or 5 times so after 4 to 5 hours I got a call from some one that told me to go home and wait for a car so I could go back and meet truck and I asked how since my car was broke down and the reason I called them in first place.

00 from my bank account NICE TO SEE YOU GUYS GOT MY MONEY will have to re-thing being a member next year.

This complaint is a follow up to case 4161. As stated in my previous complaint, AAA left me stranded near Gettysburg PA, on an extremely hot day, with my dogs, for 7 hours. Both AAA employees that were dispatched proved incompetent and unwilling to help, claiming that I had a generator problem to cover up up the fact that they had no batteries available to replace my dead one. It is inexcusable.

I have been a AAA member for decades and I am extremely disappointed in AAA service. 00. When I called customer service to complain about that, I was told that I was only getting this amount because I had chosen to buy my own battery!!

Honestly, I was expecting better from your company. 00.

Our employee Chad Skeffington used his AAA membership on July 17th 2019 Dispatch number 40486 when he broke down. Brayton's Towing arrived and jacked up his truck in the wrong place causing damage to our vehicle. We have yet to hear back from Brayton's Towing or AAA.

I would like someone to contact us as soon as possible to have this situation taken care of. Our office number is 401-396-9171 you can speak with sherry or Karla. Thank you.

Waiting for a call from the adjuster to get un-drivable car repaired after 10 days. This is totally unacceptable and the worst customer service ever!!!!! No call backs just weak excuses like "we are dealing with the hail damage" guess what?

The hail happened days after the claim was filed. Just in case there is a real person reading this, claim number is 40113763. Totally not going to recommend rather steer people away from AAA.

If I could give the roadside assistance NO Stars I would. Waited 3 HOURS last night on a highway interchange, just enough space to fit my car between the guardrail and the white line to the highway traffic, during evening rush hour.

Car did not have any electrical power and could not alert other drivers with any hazards and could not open my door in fear of it being taken off by a passing car moving 60+mph. By the time AAA tow arrived it was dark!

Thank god for my husband whom kept me safe by finding me and parking behind me with his hazard lights flashing so I didn't get hit by oncoming traffic. I am extremely disappointed with the lack of urgency the dispatcher showed to my dilemma...

just told me I'm sorry but it will be at least 120 minutes before a technician can get out to you. So…

I got AAA automatic withdraw and immediately called when I saw it on my credit card bill. I was ensured that it would be refunded in full. I was 2 days into my membership. AND IF COURSE THEY DIDNT REFUND THE MONEY!

TOTALLY LIED SAYING ID GET A FILL REFUND. I am so so angry this is rediculous. They Suck.

Horrible customer service DANIEL HECK very rude and not willing to help customers that been with AAA for 15 plus years I would like to talk to a hire up

We live in Tennessee but my daughter went to nc to carowinds for weekend and lost her keys and phone locked in car-started calling for assistance at 11 am but got no help till 4 pm-sat in parking lot 5 hrs waiting-I made over 7 calls to aaa and got transferred to life insurance in middle of call or was told tech was on his way but took 5 hrs-totally ridiculous to wait for help that long-will be looking for new place to get roadside assistance if this is how they operate their business.

On Friday, July 19, 2019 at 2 pm, I went to get my car at the 1310 G Street, NW, Washington, DC garage. My car would not shift to drive and could not move. I called AAA. DC Metro Motors towing service promptly came to the garage.

The first driver went to the car, tried to press a button to make the car gear shift. He was focused on going to the next job, as opposed to towing the car from the garage. I begged the tow driver to tow the car unsuccessfully.

Tow driver number 2 came from a different company. He went to the car and decided that the car was full wheel drive and needed dollies. I begged this driver to also help me. Driver #2 told me that I needed two tow trucks--one to pull the car out of the garage and one to take the car to the mechanic shop.

He also said he did not have…

On July 17, 2019, at approximately 9:18 PM CST, I contacted AAA requesting a tow for a disabled vehicle. At approximately 9:20 PM, I received a call back informing it would be 4 to 5 hours. At approximately 9:25 pm I received a text stating technician is being dispatched.

I called approximately 5 times stating I was in an unsafe area which i am not familiar and was concerned for my safety. Was advised I would be on the priority list. I received a text saying help on the way with ETA 12:49.

At approximately 1:17am technician arrived. Technician was very helpful and professional. I know each person say due to the volume of requests service will be delayed. There were 3 AAA techs on calls. Why not use a subcontractor? I feel like a step child because my membership was paid in full and it…

I was treated very unfairly on my first service request in 3 yrs. AAA refused to tow my vehicle after waiting 5 hrs. Then they contacted someone who they said had the right equipment. I asked if he had what was needed. me back.

After waiting 30 mins I called him, no answer and no voice mail set up. I then called for assistance and was told that I threatened the driver and was refused service . I NEVER threatened anyone. I was polite. h someone else.

I would appreciate an explanation .

Also, I was never contacted by AAA with updates. 5739 David Ferreira

Lies. Called AAA at 3:12 PM was told 1 hour. Called back in 1 1/2 hours, was told driver was on his way should be there in 30 minutes. Why wasn't I told this up front instead of being lied to?

Tow truck showed up @ 8:15 PM. That's 5 hours of waiting in a gas station parking lot in 90 degree heat with family members. Is that acceptable to AAA? To me that is totally unacceptable. I would not give AAA 1 star but that was not an option.

I have been a AAA plus member for 30 years and never had an experience worse than Saturday. I waited patiently for five hours for a tow that never came despite assurances from many customer reps that a tow service was coming.

I left my car unattended Saturday night and told AAA that they could have someone tow the car to my house. That never happened. On Sunday, I waited another three hours before a towing service not affiliated with AAA finally towed me.

Driver literally blocked the whole entrance. No one could go in or out. Truck num 839 Kansas City Missouri. Completely unprofessional

Waiting over 3 hours and still no sign of a tow truck, called to speak to a supervisor and agent said too bad pay for it yourself and try to get reimbursed but it’s doubtful you will. WTH I’ll be cancelling my service with them tomorrow.

I cannot get someone to talk to me about our car policy. It takes "Hours" to get someone to call back. Sad service!

My vehicle was towed by League City Towing in Texas, which is one of your towing companies. The initial response time was good but it was a nightmare after that. After we were on the road for 20 minutes the driver said he need more fuel.

Instead of going to a gas station he said he had to go back to the yard because the company doesn’t provide for refueling on the road. What a ridiculous way to operate a towing business. We had to backtrack for 40 minutes and after arriving at the yard it took another 30 minutes and then we went to a gas station.

At the gas station he was told to put on chains and remove the straps. There were 3 or 4 other company employees there and one was supposedly a manager. 00 before they would leave. I called triple A and they said yes , pay them.

What a…

when i renewed aaa autoclub south in may 2019 online it appears website signed me up for premier instead of plus like in the past when I called I was told no downgrade or cancellations allowed but aaa in other regions will let you make changes or cancel

I have been a member of AAA for over 16 years. I want to tell you why I have decided not renew my membership. I am 77 years old, in relatively good health. My wife is 76 years old, a retired Para Legal.

She is now a blind, wheel chair bound person. We live at Sacheen Lake in Washington State. During the winter we get lots of snow, and the snow doesn't melt. My drive way is about 2 blocks long. I have a 3/4 ton truck that I use to plow my driveway in the winter.

It is not a commercial vehicle. I have never used the truck for profit. The truck is licensed as a private vehicle. One day last winter, temperature 11 degrees, I was plowing my driveway so that I can make one of my many trips for a doctors appointment for my wife.

I heard a loud bang and all of a sudden my truck lost traction.…

I want to follow up after I complained earlier today about my experience with AAA and Mr. Manuel Soto in Rockville, MD. He did an excellent job turning around my disappointment and made sure that I was satisfied. Five stars to Manuel Soto!

I was driving on the freeway and my air conditioner stopped working and then my car started decelerating. I pulled over to the shoulder of the freeway (NOT a safe place) and called AAA. I have had their “premier” service for years and thankfully this was the first time I had to use it.

When I called, I got their “automated” system and it could not understand me. Very frustrating. In addition, I got messages that there were problems in Northern California that could hold up service. I held on the line for about 12 minutes trying to reach a live person who could help me.

At one point I reached a live person and the representative toId that I’d been transferred to the southern California dispatch and she couldn’t help me since I’m located in northern California. They don’t even have a…

my towing company contacted Utica office in jan of 2019 had atalk with a person who was not very nice said he would come toto my office so we could talk rates and what insurance was needed he never came try ed to call leave messages do not call back we have tow companys driving up to thirty miles to service aaa customers meanwile customers are waiting somebody please contact me from corp officebecause cant get any answers from utica office they are not very with the program

Member No. 438 212 110650202 8 Hello On Monday June 10 (2019) I had a horrendous experience and when AAA did not respond I called and explained the unpleasant circumstances in detail to an operator who took my call - David Code - CMDGI, in Quebec. I was grateful to other motorists who were able to help me. I spoke with David C. after the incident.

I have not heard from AAA as yet and would like to know why was the response so inefficient, very slow to be told, later, that I owed AAA money and by then I was so devastated I had to hang up.(maybe 20 mins. under extreme stress) Please follow up and inform me whether I should give up my trust in your "insurance" or have a good explanation for the most undesirable "service". You can reach me at 450 424 1588 (I will be in Montreal for a couple…

I canceled my car insurance with AAA over a year ago. 00 was taken out of my checking account for membership. For some reason when I cancelled my insurance the agent did not cancel the automatic renewal for the membership.

I spoke with the Brad Marcks on May 20 he stated he would take care of it. On May 30 I spoke with the Brad again regarding why I had not received my refund yet, he stated he did not why I had not received it yet, that sometimes the refund department was slow.

On June 6 I spoke to another agent at the same office he advised me that the request for refund was not put in until June 6 and it would be a month before I received my refund. I have to budget my money and because of this charge my bank balance was in the negative.

A AAA Battery blue up thank god it was in my garage when it happened. It was a AAA battery the top cracked all around the front, sides and down the middle. they came out towed the car to their service center cleaned the acid from the engine and hoses,that worked out fine AND INSTALLED A NEW BATTERY.

I only had 1 car my husband is handicapped i needed something that i could carry his wheel chair , and walker in i went to Hertz and they said they did not have nothing for me or did not offer to get any car or suv that i would need so i went to enterprise to get a rental.

I ask if i could get help on the car because Hertz said they had nothing and was told it did not cost me anything to fix the car so they could not help on the rental. IT WAS A AAA BATTERY UNDER WARANTY THAT EXPLODED, I DO…

Allow me Just few words to Express myself how I feel about Aaa insurance company. April 30th I had an car accident that involved with AAA because the one hit me insured by AAA she ran red light and hit directly to my front driver side close the wheel I did not report the police or did what I supposed to do I just collected all her insurance information and

took pictures of damaged and then I let her go just keep thinking that lucky that I'm still alive. Even though I dont know how to get home lucky some one offered me a tow with a little money because he is going the same way after I got home first thing I called her insurance to confirm the policy is good and

then I report and they said they will investigate to see whose false was it lucky I have witness he saw everything happened he…

I asked why was I issued a high risk insurance. Nobody has answered back. When I called they said the manager was out time and upon her return she will call me back . Never did. I email to customer center never gotten a response back. Can some one explain me why my insurance went up and why iam issued a high risk policy.

Thank you

*She was lied to by Christal the agent.

Also, Supervisors Lisa and Debbie did not offer any help at all to resolve the issue. I am very disappointed with your service. You should tell customer's if they have a 7 day waiting period before getting the 200 miles towing.

**My number is 972-445-7236 Dexter Gardner, I am her uncle.

My car was towed on Saturday night in memorial day weekend. No one was open to get anything done till Tuesday. On Tuesday morning I called AAA and made a reservation for a rental car. I was dropped off at Hertz who then told me they did not have my car.

I called and was transferred to every department about four times while one said the other was responsible. I am standing here with no way home. I am hot I am tired and unless I'm compensated I am cancelling a 27 year AAA membership.

I got rv membership and the brakes went out on our new rv. I called for a tow- and was told since i had a flight to catch- yes they could meet my husband but call back close to time i need tow it can not be scheduled in advance.

I called back- lady said my husband could not meet the tow truck said she was putting me on hold and hung up on me. Called back a third time- was asked so many questions about ownership of my rv- is it a class a b or c?

I said i dont know and the guy said that is weird- they have a lot more questions for not knowing that. Was being asked for plate number and registration info- if the toilet and sink is working?? Stuff NOT pertaining to the tow.

They were VERY rude- i paid for the rv plus membership' with that I am entitled to certain services. After being…

First of all I give AAA 0 stars. Had a dead battery in a Lowe’s parking lot. Called AAA and was told it would be an hour. Note: it was 98 degrees outside. After waiting an hour, I looked on my AAA app and it showed that the driver has arrived.

After looking all over the parking lot and waiting another 20 mins in the heat I called AAA again. They said yes that the driver had arrived, I looked at the GPS and it showed that the driver was in a residential area 1/2 mile away.

The lady put me on hold and after several minutes she said he should not have shown he had arrived.

Meanwhile a gentleman offered to jump my vehicle. The car started and I canceled AAA as I decided to drive home to get out of the heat and place another call to AAA. I asked them to respond to my home and was told that…

The policy # A3-960282-1. I recently received the renewed policy with a rate increase of 11%. I made the research among my friends also having AAA coverage and found out that the average increase is about 7%. I wonder what makes me so lucky to have such a discriminatory treatment?

If you find that my new policy has an error please recalculate the fee. Thank you, Sincerely, Yefim Fundyler

Purchased battery from AAA 10-22-17. My car battery was dead. They came out and charged it 3 times and said nothing wrong with battery so wouldn’t replace. After the 3rd jump took it to my dealer and the battery had a dead cell.

I should have had the battery replaced for free as it was only 18 months old. 00 for new battery including installation and I should be reinstated for the cost of the battery. I’ve been a member for 40 years and would expect this be made right.