Aaron's

1 sound bar. Picked it up today at the Chehalis Aaron's, they told me everything was there that came with it, it was not in the box they had taken it out of box to put on the floor which I'm not understanding why because they were supposed to let me know when it arrived.

I had to call to tell them id like to pick it up. I get home I'm missing the remote, hdmi, optic cable and power cord. I call them to tell them what was missing Laura stated to me that I told her I'd come back for remote I never said that , they stated all was there that came with it.

Continued to tell me it was my fault. I hung up and headed back over there I get there and they tell me they are not sure if it's the right power cord. Very unprofessional no knowledge of the equipment.

I'm not sure what can be done about…

I will never do business with gun barrel city texas! Helen the manager thinks she can talk to a person like your a kid and be smart with you! I will not be talked to that way by anyone! I had them pick up the zero turn and I will take my business else where.

This would have been the second one I bought but again I won’t be talked to like a kid or for her to be a smart ass with me.!

Where do I begin. Their service sucks. They don't honor their contracts. They give customers the run around but do not fail to mention they are a THC friendly company. I have so many complaints I don't know where to begin. Save yourself some Hassel.

Go anywhere else to rent. The deals aren't worth the bull!!!

My husband had called our local store to make a payment. We were a little late so it’s understandable. He was working during the call but one of the drivers answered and told him the manager said to call back they were busy so he did.

During the second call he told Tiffany he would pay $70 (out of $100 we owed) she refused and stated “you need to be responsible and pay I cannot except this payment) He was shocked because of how rude she was. I get it we were late twice but the way she talked to my husband when he was willing to pay more than HALF of what we owed. It’s unprofessional and rude.

She’s always always rude when we talk to her. I don’t think she should have a job at this place.

I returned a computer and was told that I would receive a refund but now getting the run arounds and excuses and yet to see it happen. I am so tired of the run arounds and I need that extra money for medical bills since I am now going through again breast cancer treatments and fighting for my life. I am NOT getting anywhere with the location (Store) where this occurred and the manager of the store quit to take another job.

Hello. My name is Octavia, and I'm a resident of Jonesboro, AR. I called my local Aaron's today to see if we had just paid the last payment on our living room set, and the Account Manager told me that I still had 18 payments.

I told him that was a mistake, because it was a used, repo set and when I got it this Summer, the Salesman told me it would be paid off by the end of the year. It was between $500 and $600, I couldn't remember exactly at the moment.

He told me to hold, and he would check the file. When he got back to me, he told me there wasn't any proof of the discounted price. I then asked to speak with the General Manager. He transferred me to the Sales Manager, Matt.

I explained to him what happened, and that it was fraudulent to have a price on the furniture, and change it in…

To Aaron's

To the attention of the concerned staff members: With the country's ongoing virus breakout and the enormous disease conditions affecting the American people, the business of Aaron's cooperation is to take priority to ensure that customers who buy and rent furnishings that are displayed at Aaron's stores open floors for days, weeks, or months are thoroughly cleansed to prevent infestation before delivery at the customer's home. I personally experienced dissatisfaction with services after a sofa furniture rental was purchased. I was told that the furniture item was displayed on the store floor for 1 to 3 months and was not clean prior to delivery.

I went in and ordered a washer and dryer set and I wasn't told about having another down payment after I just made one. I had to where I could pay a dollar and the gentleman wouldn't let me use it again

Do Not Rent From Aaron's I had a online order they told me that because I made an online order and canceled it I cannot get my money back they never told me that up front and the person that I spoke to said my money would be refunded it took them almost a month to even get my order in they was all nice when I was ordering it when I cancel the order they were very nasty attitude I don't recommend anyone to go to Aaron's because I feel they should have told me that up front I have been a loyal customer to Aaron's before but

I would never recommend anyone I am very disappointed being a regular customer a good loyal customer that they treated me that way they just lost a good customer and I advise people to check everything out before giving them any money

In November 2021, I signed for a 55 inch tv for a monthly payment of $55. I was never throughly explained about the leasing process or offered the protection plan that you advertise. My tv was damaged by my toddler towards the ending of ownership of payments, which I will expect responsibility.

I was then offered a pay out option, where the manager offered for me to make one last payment of $150 and he would “write it off”. He told me that this last payment would give me owernship and I wouldn’t be sent to collection and wouldn’t receive anymore harassing calls.

After making the payment I keep getting calls, text messages and emails about a past due payment. I’ve called multiple times and spoke with numerous employees and managers who told me that the “manager “ did not write a letter to…

Paid off my bedroom furniture. Matthew at Arron's in Kingsport, TN. Said that it was paid off. We were done finished no more payments. 00? This doesn't make sense. I can't find my very long receipt showing where I paid it off and I'm tired of getting treated and talk to like a dog by these people so I got a little upset with them today but

I don't think I should pay for something that I've already paid off.

I was approved for a washer which I have now then I go to get a tv say yea till day of delivery then says no to go to store and get one with the sale no on into store because they don’t carry the brand and the new castle store did help

After setting up a pickup time and date for the couch I no longer wanted Aaron’s never showed they then came to my house after telling them I was having surgery and neither child at my house was 18 OR OVER they still came to my house and told my son “ITS OKAY WE WILL BE QUICK” after he STATED TO THEM HE WAS NOT 18. I will be handing this matter in court since I have yet to get a response

Obviously I've been with you guys more than 14 or 15 years I'm not very satisfied with them because I have tried and made a payment on top of that because I had a lost in my family they couldn't even understand that and they want to charge me double and I want to speak to the boss ahead boss I appreciate it if you give me a call 518-755-4709

i went down to panama city fl aarons and got a ref i told the lady i need my payments in two payments first thur and third thur of evey month she screwed it up so i called the manger there he told me i take care of it he hit me for three payments last month and then on the second thur and then on last thur but

now he saying i never talked with him i got screwed out a payment and today another manger told me hey look your just a early payment to paying it off people dont use or buy from them they are crooks they steal your money

I have been a customer with Aaron's for over 10 years. My husband and I went in to the Hope Mills office on 9/16/23 To purchase something. They guy that was dealing with us was not friendly nor did he have professional attire on.

We got affected on what he was wearing. There is a time and place for gay pride attire when dealing with a business. We felt as if our business was not important enough to put on a smile and be friendly to the customer.

My husband said when we pay this item off we will not go back. We have spentv1000's in your store and his attitude and personality is not acceptable and he views are not professional. Everyone one else was wearing a Aaron's shirt. 00 in your store.

Feel free to contact me on this issue by phone. Lori and Donald Martin 910 316-9801 Sincerely Lori…

I called the store to simply postpone the payment out two weeks. Same month and would still make the monthly payment just delayed . Even though I let them know in advance the payment still came out my account. Which made my account negative for other responsibilities I have that are priority, my kids.

So now I’m negative and unable to take care of normal duties for them due to you alls IGNORANCE. 00 a month …. And you all can’t compensate me with what I’ve paid into this bs membership which is supposed to take care of hardship situation.

Bad service hassment customer over charge customer

They have poor service they call you when your payment not even time to pay they send the workers out to house all the time if one payment be hind they over charge for the product you get from them The Manger Crystal lies about your bill all the time she be fired from the company she gave your company a bad name

I recently referred my sister to Aaron's to get her a TV stand it is a fireplace I called Tiffany on our website of Jackson's Aaron's store she told me that she would get me a credit on my furniture payment that I've been making which is $548 a month he has not contacted me once I've called them three different times I am very dissatisfied

In July 2023, I leased a 75" CU7000 Crystal UHD 4K Smart TV from Aaron's on Louisville ave in Monroe, LA. I returned the TV back to the store but the Store Manager is telling me I didn't returned the TV but Aaron's delivery driver was responsible for delivering the TV. Aaron's is trying to charge me for the TV I returned back to Aaron's store.

I have service with the Camden SC branch. And when i say the Manager Marcus Carter is very disrespectful and rude. My husband went into the store to make a payment and to ask a question about the billing process.

Marcus became very aggressive for no apparent reason. When my told him that he was there to make a payment, Marcus was being a butt hole and refused to take my hushband's debit card. Marcus then threaten my husband. With all of the arguing back and forth what made it worst is that my 5yr old son was standing right there.

Marcus needs to lose his job for being so nasty and rude all because we had a question about our bill. Which we paid the bill in full. Now i have the Police calling my phone while im at work trying to serve me papers for a bill that is already paid!

My next…

The Arron’s in Oxford Alabama has a short lady with brown hair ( I think she maybe the manager). We had a ps5 that had had some damage to it. I get that she did us a favor by letting us sign up for the Arron’s club and get it fixed ( took 2 months) but every interaction with her is terrible.

She acts like a stuck up bitch constantly reminding us that she did us a favor but in such a negative way I honestly wanted to give it back to her and go to rent a center for a new ps5 with better attitude towards customers.

I have experienced too many inconvenience with Aaron's Customer Service Dept. On August I called to setup two payment arrangements with two specific dates. The representative who took my initial payment made four none authorized charges on my debit card.

I checked my account immediately then called back when I saw them pending. She told me they would drop the next day. I also was asked my debit card again when I called to dispute charges. Instead I was charged two more times.

The second representative told me 1-2 business days as well. I called at (833) 700-2486 spoke with Gregory rep name is J. Brown. Again now it's six time i've explained what is going on. Gregory put me on hold for an hour never returned.

I called back and asked for a supervisor his name was Antonio ext 2632. He was…

That ugly ass wanna low income in manager sure they get uneducated women from the streets. Unprofessional gets into people business iar lie class on s nellis. You could tell she's minimum wage

Aron’s keeps harassing me after they brought rotches to my house and keep coming out to where I lived and keep coming to my job!!!!!

I pay on time I was late only twice.they keep trying charge 100$ more than the lease AGREEMENT and late fees.they call all day send people harassing and harassing.oregon avenue they are overcharging harassing very bad customer service.they keep trying make me pay money I don't owe.something needs to be done horrible experience that's why I rather just buy what I need first time renting and last.

(not my fault) once they reached out to me the mngr was VERY RUDE talking at me like I was her child! Furious I contacted the district mngr I believe possibly the regional mngr. After he looked up my payment history his exact words were Mrs Weisner you can do WHATEVER u want!

(Bc he saw how long I've been with them & never missed a payment) so that issue was resolved then recently was the FINAL STRAW! I unfortunately had my benefits temporarily on hold until I turned in papers from my children's school stating they r still in school so I reached out to the store mngr (keep in mind I had been paying extra for the insurance) which I was understanding its supposed to help with times like this but

instead I received a WEEK to pull the $ out my *_ _! VERYVERY IRATE!! SMH AARONS HAS GONE…

I got dun bad from these assholes at aarons.im dun with Aaron's Hillsboro tx.james knoblock 2545311765

Yes, I've been dealing with Aaron's in Pensacola, floridand it'll mobile. Hi, wait, and ever since I've been with him first. To start it off fine then I ran it till financial difficulties struggling between jobs. I'm a single dad.

I tried what it seems like. I can never get caught app even get my account current. It seems like late fees just get piled on me all the time. Where I can never get ahead. Then I used to claim membership that I had on my account.

And I was told that I couldn't use it when I lost my job. I think they're very unfair, they're very rude. They're constantly pulling up to my house calling me all day. Even when I was at work calling me all day while I'm at work and on top of that, I understand that I looked over my accounts and then charge me double late fees. This is…

The furniture I received was used and one of the pillows had a piece of foam in it and was lumpy,the pillows the back pillows were wrinkled across the top, I was told it was new,but it was not. A young.

picked a different set with her,we were both on the website,but I never heard anything else from her. Customer service has really been horrible, I have no furniture,it was sent back because I refuse to spend $156 on dirty used furniture. This is really unacceptable.

I need furniture, I guess I have to go to one of the competitors to get get quality customer service

I went into the Seminole TX store on June 14th and asked the girl to schedule my sofa to be returned because i don't need ot anymore and the payments aren't working for budget anymore. She just said ok. Nobody picked them up.

I went yesterday at 345 pm and the store was closed. Sign says closes at 5 on Saturday.

I got a refrigerator actually from Aarons online it was shipped to loucks Road Location 2yrs ago now i have 2 payments left never missed a payment. On Tuesday June 13, 2023 I woke up to the sound of water running 3:36 in the morning.

Look for where the water was coming from from its the refrigerator water is everywhere. explain the problem i was told they had to wait for Brenda to come in . They send out to guys at 11:17 am. by this time had finally got the water turned off.

They come in dont really say anything to me they have Brenda on the phone they tell her its bad that the water line has snapped i hear say is it the water line from the house they tell her no it's the water line connected to the refrigerator the blue water line. then i said are you going to fix it she says she has to…

Yes I am submitting this email to the corporate office of Aaron furniture store. com. ul customer with Aaron for numerous of years. Majority of all my furniture have been paid in full. I have at this time a fridge and dinette set with you all.

Today is the 5th day of my payment to be due I have been receiving calls since 7/1/23 for payment. Circuit occurrd and the 20th of the month is not a good time because my payroll check goes to conmveref my rent and I have explained this so many times with Aaron’s.

I only owes payment for this month July. I gets paid every two weeks and my monthly payments are made so my questions is why is you continuing to call or sent messages I am aware of my payment. I am under medical care rt now sometime I do not go to work due to illness but when I do I…

Hello, my complaint with Aarons is that, I had scheduled a time and day for Aarons to come out and pick up furniture I no l9nger wanted and they never showed up or never even called me to inform me that they weren't.

However when they want your payment thats due, omg their calling 9 times a dqy back to back. Ill never go through Aarons again for anything. Very poor customer service

My delivery was set for Monday between 4-7 pm. They called to reschedule so I said ok. They rescheduled for Tuesday between 4-7 but they were a no show! Poor communication and service

I have been doing business with arrons for a few years and for the most part it's been fine. There is a rep who name is Brittany in the Easley SC store whose attitude is horrible. When I'm finished paying off what I now have I will NEVER do business with this company again.

If a company has people working for them like her I can't do business with them.

All the years I have been dealing with Aron's on Wesley chapel Decatur ga I have never had a bad experience untile today 6/9/2023 I really got disrespected and talked to like a child and I am over 50 years old I didn't get to ask the question that I was trying to ask because the new general manager was so rude and disrespectful she do not need a position talking to customers I really want to send my stuff back I just received on friday the week before I need you all to know the kind of person you have working for you thank you

I am a long time customer over 10 years and I have never had as much problems with my account as I do now. I sat for an hour with the store manager in my area to get my account correct.

When I left the store everything was straight. So tell me why I have had several calls from the reps at the store telling me that it was done wrong, by the Store Manager. Fast forward one week and I get charged for one of my accounts in three days later got charged for two more accounts.

Now they telling me I've been charged late fees and my accounts are all wrong. Now they are saying I need to make an entire months payment to get back on track instead of the difference from what was already paid and the agreed amount.

I need this taken care of immediately. On lone it showed that all my accounts was in…

Barstow store. Is the worse place to shop they add additional charges. Not just late. When ur account is saying one thing. There saying a complete opposite. Stealing extra cash from. Management. Rude and. Not professional. I will never shop. At arrons again

thank you kilwanjulyn Jackson macon ga,pls respond by email or tex

My name is Harley and I told Bianca from Deming to not aharass my wife because she has medical issues and she said that she did not care and I told her that I would make a payment on my stuff and she turned down the payment when we are ssi but she was threatening to break in our house and get the stuff and I told her she can be arrested for harassment and break in our house and Deming people are having problems with her

Got a washer & dryer & couch Washer was leaking they took it back & fixed that problem & the delivery driver dropped the washer when he brought it back & was not in right type of dress code he had slip on shoes & he did not call the Bainbridge Ga store & let them know what he did & the couch has a rip & a spring is messed up in it we had called them about the washer being dropped the person wanted pictures & wen was told the Ashley was going to call us back never got a call until 2 weeks ago I called back & she was supposed to call me back again & then

the washer & dryer was stolen out of our house while we was gone I called the police department & made a complaint & can't get a copy of the report until the 29th of May & on top of all that Ashley is unprofessional & rude sorry but I will…

Delivery,staling, want answer contact number in Huntsville Texas, what's up?

We have done business with Aaron’s for many years. Made several large purchases. We found ourselves needing a new refrigerator and a living room couch and loveseat. Went to our local Aaron’s. Two people working. Nobody even acknowledges we are there. The store was ghetto. Blasting music loud.

The appliances were very damaged and disgusting. The furniture was not nice. There was no leather or fake leather only cheap looking fabric. After a walk through and seeing the conditions of the appliances, we left, still no acknowledgment of us being there This location, Texarkana, needs new management, new employees, and better quality items.

Never had a problem there before but it has really gone downhill. Very ghetto.

When I bought my bedroom furniture I asked the lady for her cheapest mattress and she showed me it but it was in plastic. She made no comments about it being used. The day of delivery I got phone call saying she broke the headboard but will fix it and get it to me.

Supposedly she went and bought ne legs for it she just needed to paint them. What kind of show are you guys running here. Then when the deliver the other stuff I ask the guys to take the plastic off the matress and it was dirty.

I called her and she told me yes it was used

I put in a Online order for furniture 1 week before relocating from GA to Olive Branch, MS. Guy name Charles have been very Rude and Unprofessional with me trying to get my purchase order by me and my son.

They played on phone saying I was talking to Charles but it was some guy named Sonny pretending to be him. I explained to them me and my husband has diabetic and humira to be refrigerator at all times. They said it would be out Wednesday, than Thursday and know Friday.

I had to get my order changed to Horn Lake area which know will take longer. I Didn't have this problem in Winder, GA I come to MS /Memphis my whole world turn upside down. Someone needs to fix this problem because my Migraine started big time dealing with this situation with our med not being frigerated.

Mad,…

The new guy never told me the cost of a king size bed with mattress and frame, protector. We're so unhappy. Everyone else was doing other things. When the new guy didn't know what he was doing. I want to send everything back.

Aaron’s opened up a club membership in my name without my consent as well as opening a payment waiver claim without my signature for the claim or my consent. And is trying to tell me it’s not that serious and I will be contacting my lawyer due to this being illegal.

I've purchased 2 tvs and a refrigerator from Arrons and payed it off successfully. Last year I purchased a queen mattress and boxstring,which I pacifically said I needed split boxsprings. And they bought a solid one that would not fit up my stairs.

So I had to lay on the mattress on the floor. The next day the spilt was bought and the solid was taken back to Aaron's Adam's Ave Philadelphia PA. On May 1st 2023 I called to see how many payments were left.

I was told 3 1/2 on the mattress and 9 1/2 on the boxstring. I was never told the mattress was for 18months and the boxstring for 24months. And now their telling me the person who wrote up the contracts no longer works there.

I feel like I'm being penalized for someone's mistake. My name is Carrie Townsend 215-954-1334