Aaron's

Called Aaron's on October 25, 2018, complaining that Samsung washer is getting stuck on 2 cycles Lewis said he would schedule a repairman to come out. The following week Lewis called and said he was going to send me a loaner.

The delivery guys came with a basic machine that is no wear similar to the one I had. I told them this is unacceptable. November 1, 2018 repairman from Appliance repair came out he did not even hookup any of his gauges, he ran a self-check on the washers diagnostic and said the washer is fine.

I asked him why he did not check the cycles that are getting stuck he said you can use other cycles. When he left I ran a load and it ran for 3 hours. This is totally unacceptable. I tried to call Aaron 's from the phone associated with my account, I got no answer.

I called…

I have four leases with Aaron's Rental of Corbin, Ky. 00 on October 12, 2018 to be taken off my husbands debit card. I did not, nor, my husband give them permission to take this amount off this card. This makes twice they have done this, I have always kept my payments paid, don't get me wrong I have had a few late charges, but I made it right with them.

00 off of it October 26, 2018. I have read Aaron's lease agreement and they are not supposed to keep your debit card information, when you call to make a payment they are supposed to ask you for your card number each time.

This is theft and I actually want someone to help me put a stop to these people, from doing me this way and other people. This is ridiculous and upsetting to me. When I call and make a payment with any business whether…

I was a previous customer 5 or 6 years ago , bought a reclining sofa ,tried to return ! I was told the store in Ambassdor Cafferry ,lafayette,lA would not pick it up ! That I would not be responsible for debt !

Lena store manager said would fix in computer ,but computer says merchandise damaged ,which was not , So now MeditationServices,texa s trying to say I owe 800 dollars i need help with this matter

I need to know why when I called, no one responded to me they told me 24 to 48 hours, that I would get a respons. I talked to Shawn & he gave me a reference # which is 0277260.

I am tired of the harassment, stalking and threats. I can not even go in to a public place without them making threats or follow me around, the manager at the lewiston idaho store allows it & the person who over sees everything (James) do not do anything. Please have them not bug me, I am tired of this cause of the stuff that they have got away with, consider everything paid in full !

I will never do business with you again & will not recomend.

I placed an online order of a bedroom set from Aarons. I cancelled the order because I saw another set that I liked better. My order was cancelled and my credit card was refunded the $25 that I paid promptly.

Then I placed a second order but decided that I would rather not get the set right now, so I called Aarons before anything was ever delivered to have it cancelled. I was told that I had to speak with someone at the local store to cancel the order.

I spoke with the manager at the store and he assured me that my order was cancelled and my credit card would be refunded in two to three days. This was about two weeks ago and I still have not received the refund to my credit card.

Whenever I call Aarons I get the runaround and different people tell me total different things. Sometimes…

I had a bad exsperince with my local Aaron's rental manger I been with Aaron's about ten years now have purchased may items have never been late of missed any payment since I been with Aaron's rental for ten years I called in to make a payment on my items and I was put on hold and never got to speak to anyone then a manger from Arron's rental showed up at my door I had guest visiting my home and she asked where is my payment didn't even say my name right had a very bad attitude I was so

embarrassed in front of all my neighbors and people who were visiting at my house coming to my house to collect a payment that wasn't even late she came on the 3 and I had till the 6 of every month to even be considered late I spent over 10 thousand dollars with Aaron's rental over the 10 years I been with…

I have been a customer of Aarons for a long time, despite the rude attitude of the staff. I was recently hurt at work and filed a claim on my agreements through the club. My concerns have been ignored thus far and even though my claim was filed, I have received countless harassing phone calls from the store.

However only a few of them are on my phone most are to my wife. both before and after hours. I would like to discuss this with someone asap. Treating people like this isn't right. Tim Conley (904)829-4443

Hello an good evenning/Morning to you Aarons; Im contacting you inregards to a rude employee that goes by the name of Anthony as stated to me.. About 25 minutes ago i called up to Arrons @ 22500 Gratiot Eastpoint mich.

48091 to inquire about the buisness fax number an asked may i be given the fax number for my records for a very near purchase, he then replyed in a smart way " IM NOT UNDERSTANDING WHY YOU NEED THE FAX NUMBER" , I THEN REINSTATED WITH MORE INFORMATION AS TO WHY I NEEDED IT, " To fax some buisness papers up for the manager, he then stated the same statement to me that hes not understanding, i then

ask him as a buisness owner an customer im not able to receive the fax number an he just procreded to ask why the HUNG UP IN MY FACE, IM HIGHLY UPSET ABOUT THIS AN I DONT RUN MY…

I have an account at Pensacola Store #C0129. My due date is the 15th of each month. There have been a few months that I have been late, charged the fee, but still made payment before my next payment date.

The employees constantly harrass me at work, onceI am late. 90 (my next pay day) and I was told no. I am always told no when it comes to making a partial payment. At least I try. I pay all my bills the best I can when I can.

I have explained to your employees on numerous occasions that I am not going to NOT pay. I will pay. But it seems like anytime I want to make a partial payment to show that I am trying, they will not allow me too.

In April, I wasnt able to pay until the end of the month, but I was not harrassed not once. This is getting out of control. I work in collections for a…

I am very disappointed and upset is why I stop renting cause of stuff like this but I enjoy some of the employees and the head boss Justin he is amazing it's other employees who don't do there job and take it seriously and keep telling me stuff when they did not even do there job ......

just very upset and mad and lost things I had to do cause he kept me waiting and not only that he said they be here first thing in the morning I called at 8 am and now the same dude answers the phone and now tells me not till after 11 now I am even more piss and upset like there is no reason at all for this and

dose not look good for u guys cause of people like him

I am very disappointed and upset is why I stop renting cause of stuff like this but I enjoy some of the employees and the head boss Justin he is amazing it's other employees who don't do there job and take it seriously and keep telling me stuff when they did not even do there job ......

just very upset and mad and lost things I had to do cause he kept me waiting and not only that he said they be here first thing in the morning I called at 8 am and now the same dude answers the phone and now tells me not till after 11 now I am even more piss and upset like there is no reason at all for this and

dose not look good for u guys cause of people like him

Aarons is the most unorganized dysfunctional business to deal with.. From getting passed around from phone number to phone number to regional managers calling from numbers that when you call back nobody has any idea who he is to never and

i do mean never being able to directly contacting store managers as hes always in a meeting or speaking with another customer every single time Ive called for him. Ive emailed Ive called they have an issue taking your payment when they're supposed to then call threatening you to come pick up their overly priced used merchandise. This place SUCKS

of this month but they said I could not pay it then. They said I had to pay it right away or they would come and get my tv today. I am not happy with the manager there he is very rude and does not care about my problems so please contact me ASAP.

Thank you from Patsy Ainsworth

I ordered merchandise from Aaron’s on line did all the steps of how to get to store general manager was very rude name was Bill cussed out my boss hung up on him then said I was fishy

I purchased furniture from you guys the 1st time I had no issue left with my contract got my stuff paid it no issue. I purchased 2 bed frames and a dresser. I paid that off I need to get another dresser and queen mattress set and twin set.

Well when I left I got no contract when I asked the lady stated that I would get it when the furniture arrives. I had already made my 1st payment on these item I waited almost a month I had to call and ask where my stuff was going on to the 2nd payment I still did not have my stuff it arrived when I got home I realized that the mattress was not compatible to the bed that I got from you guys.

I called informed them that this was not correct that these do not go with the bed that I got from them. I request that they come and take these back this took…

I have been calling Aaron’s on Northern Parkway in Baltimore Md to come and pick up the furniture that I have and spoke with Will and Craig and was promised that they will pick it up since last Friday I am moving and at this point the furniture might be left because no one is showing up to pick it up .They keep giving me the run around.

The cooperate is disrespectful y’all to you any kind of way study calling racist and the store on Ashland and 70th something the African American lady yelling talking disrespectful threw the phone and talking like she talking to a kid I never dealt with a furniture business like this and my life and I pay cash dollars on whatever I need I work hard for whatever I need and

can pay but I will never refer Aarsons to no one in this world this is a very unprofessional business I never had a problem even over the phone customer service sucks In Highly unprofessional and disrespectful and treat you like you a kid highly upset and feel very racism with certain customer service that work for Aaron’s and will complain over cooperate.

The cooperate is disrespectful y’all to you any kind of way study calling racist and the store on Ashland and 70th something the African American lady yelling talking disrespectful threw the phone and talking like she talking to a kid I never dealt with a furniture business like this and my life and I pay cash dollars on whatever I need I work hard for whatever I need and

can pay but I will never refer Aarsons to no one in this world this is a very unprofessional business I never had a problem even over the phone customer service sucks In Highly unprofessional and disrespectful and treat you like you a kid highly upset and feel very racism with certain customer service that work for Aaron’s and will complain over cooperate.

I have leased from Aaron's in Columbia, MS since October 2017. Just recently the associate's (Brittany) and the account manager (Jennifer) has called me being really rude.

First of all they tried to make me pay twice in one month when I told them that I had my receipt. They claimed that there was no insurance on one of my accounts when I know that my husband and I both had insurance.

When my husband became ill they stated that whomever was taking our payments were not clicking the button to add the insurance therefore we were not charged for it. The store manager Keith would tell me one thing and they always said something different.

These people are no good and in my opinion they are stealing from the customers. I have asked them to come and get the living room set for nearly three…

hi my name is william and the reason i'm send you this Email is because my family and other customer these Employees have bad attitudes toward customers. that's why people are leaving it was never like this when Amy And Aaron was there the one in MOLINE.

my family is also getting miss treated. i don't want nothing to do with that store any more. they don't care if you lost someone, or if you been in the hospital or even in a car accident all they are worry about is the money and that's how they put it to me today.

i'm done and so is every body else.

My complaint is! I haven’t received my merchandise that I ordered. The day it was supposed to be delivered they never showed up. So I passed by the store all the company trucks were there. They said they left a door hanger on my door.

There was none and I was home.

SeagovilleTX...signed lease/purchase agreement Mon 05/28/18, delivery scheduled next day or Wed, called Tues maybe later or We’d, no call back on Tues...on Wed 05/30/18 I called at 3:02pm, Mgr said items on truck ready to go, I called back at 6:38 pm staff said Mgr on truck helping with deliveries, no delivery or phone call on Wed,,,today, Thurs 05/31/18 still no delivery, no phone call from Mgr,,,, been doing business with Aarons 9 yrs & have over 14 purchases ,,, worst customer service experience ever ,,,, and still no appliances

My name is lashondra Whiteside and i have a complaint on a general manager name john in the Opelika store he belittle me he made me feel less than a person he seemed racist he was laughing and joking with me about him rejecting my application and i was being serious he didn't seem like a general manager at all and if you all give me call at 3342757419 i can go into more details thanks

I am purchasing a refrigerator from you people. It is NOT staying cold, I have lost food because of that. I called for service and have waited over 24 hours for a call back. I NEVER received a call back.

I call again, your salesperson says she is all alone in the store, but, she will have someone get back to me. WYD?

I ordered furniture in the store on 4/7/18, they delivered the WRONG items a week later 4/14, Jason the sales rep LIED on me and said I wanted a cheaper set when I was very specific about wanting a NEW king bedroom set in Grey. I called the store and Rick the store manager took up for his incompetent worker, Jason and Marie, whom we sat and watched while they ordered the set originally.

He told me that Jason does not lie and completely took up for him. I had company over this weekend and they had to sleep on the floor due to me not getting the bedroom set I ordered a week ago.

they promised me the set on Tuesday 4/17. Rick the VERY RUDE Store manager said the truck was delayed and the set will not be here until Wednesday. He lied and said he has no delivery drivers on Wednesday. That…

I went yo your store in Magnolia AR. I Leased a living room set. I specifically told your manager Chris thay i wanted a new rug because the one on display was dirty. I got thecone on display. Then he told me that i couldn't get it delivered until the following Tuesday.

Their reason was they was full and he didn't have anyone to delivervit on Saturday or Monday. When i finslly got it on Wednesday i got thecrug i didn't want and both lamps was torn up. Of course they couldn't come get them so i drove27 miles to return the lamps and pickewould order bew lamps and he would give me d up another rug.

a He said he would give me

I wouldn't give a star if their was a option. My husband got a call today saying we need to pay or they were gonna come and get it. I understand they have to do there job, but I've told who ever came to my house harassing me Friday we probably couldn't pay this week we would have to get it next week.

My husband told the lady on the phone the same thing she replied that we are 90 days behind we have to pay. Which we aren't 90 days behind I paid last month. So they are going to come get it I won't shop here ever again.

Aarons came to my home on various occasions leaving tags on my door way before the due date February 15, 2018 Normally I general pay my good faith payment between 1& 3rd , but paid online from Visa of $29.61 They called my family members and four times in two weeks

Out by being ill. Clinton Police had to be called. This harassments need to stop. Agreement James came in am of 7;30 am 8;00 am 8;48 am last past week 10,11,12,13, Ray came @ 7;38pm park and set til the law came didn't let him come in to I permitted the officer in first.. I pays on my agreement Agreement # 33327. Double payments requested $10.00 for pick up to the $79.43. Thanks for your response FAX; 1-866-217-1002 586-913-7501

he very crudely said WHY, then proceeded to be just ugly to me , getting my phone number for the 50th time!!! ANYTHING from Aaron's again!!! And its only a TV we have an its almost paid for!! I'll gladly give my money to Badcock for our new furniture

last night my refridgerator went out. i told your manger he done nothing about it please make them deliver my refridgerator I am very up set

I have gotten behind on my payment but these folks are harassing and very rude. The last time they came to my home I was at home but had a sick baby ao I didn't answer the door. These people started banging on my door and even tried to turn my door knob.

That is not professional at all

I live in huntsburg ohio. I have purchased serveral appliances from Aarons. one was a fridge. it was leaking on day and they came out 3 separate times, and misdiagnosed what was wrong with the fridge which was a part in the back of the fridge from the ice maker.

they didn't find the problem until after it was paid off. why couldn't the repair men find the problem when it was being paid for still. this to me is a result of people who are not properly trained to fix things.

they owe me a free fridge for their poor training and customer service, my second appliance is a stand up freezer which I am currently paying for. they came out to replace the ceal, with out preparing it before they came, something a repair man who actually knew what he was doing would of and should have known. once again…

My husband got hurt at work and could not pay on our account until another 2-3 weeks they denied our payment agreement and scheduled to come get our furniture; we were only behind less than 30 days. The manager was unprofessional and did not have any customer service skills.

He was not considerate to my husbands condition. We would like to keep our furniture but the manger insist on coming to get it. Untrustworthy! Inconsiderate! Charleston WV

I have had nothing but extremely poor service from your Nashville, TN store on Nolensville Rd. (615) 331-9911. I filed complaint after complaint last year about this same time of the month, and seems nothing has been done to correct your store or employees.

My newest complaint is my final payment that was made on a 65" Flatscreen that I leased from this said store. 00 monthly rental. I knew I was close to be paying this off, so when I inquired about what I still owed, this was when I found out about the overcharge on my Debit card.

Even though Aaron's subtracted the overpayment that same day, I was told I would have to wait for a refund check to be sent which takes approximately 1 month. After more than 2 months…

The Bronx store located on 3rd avenue is a thief in the night. On October 4th they accepted a partial payment of 86 dollars i owe 61 dollars. My payment is due November 15 for 147 dollars. When contacted telling me i have to give them double the amount for october and 147 for November you are out of your minds.

This is my second time in over a year ever being late and always gave something. Next issue on numerous occasions asked them for a print out of all my payments and get a song and dance. Someone needs to contact me immediately or i will contact the better business bureau.

My number is 646 323 9429.

the billing person at the store was unprofessional...interrupted me THREE TIMES...and then said call corporate I don't care

My name is Nikki Brady I use the Vernon Tx store. They been calling non stop. I haven't answered phone I've been really sick. My mom called them told them that. I offered 18 dollars. They refused payment. It's all I had.

IVE got 124 and some Change left. They have been rude talking to them. I'm on disability for a reason. I've got meds to pay for and everything else. Mom tried to take care of it. But they said call tomorrow.

I'm taking trips back and forth to ft worth. I should not be refused payment no matter how big or small. I'm doing the best I can. I can't help I don't feel good I can't walk at all. I will need surgery.

I get paid 1st and 3rd. Each month. My boyfriend is expecting his settlement any day now before the 1st of November. I tried. Been trying. I got other important…

I also wanted to order a brand new Toshiba laptop still in the box and not touched and I was rudely told Aarons couldn't get it anymore.

I have a account in lubbock tx off 19th i have bought alot of furniture but i have another account with yall and the account manager rod white is sexually harrassing customers including myself i do not feel comfortable at this location nomore bc of him can i transfer my account to location on 50th bc yall should rethink him having a manager position in representing your company..something needs to be done my friend has an account on 19th aswell and if he hits on her again and nothing is done shes going to call bbb..this is ridiculous.

Got a stove and refrigerator. Two guys delivered it. While one got went to get something from the truck the other guy tried pushing the refrigerator in place by himself. He turned it ripping my brand new floor in my kitchen. I was told they would tell there manager. Almost 2 weeks and nothing so my wife called today and the manager told her that that happens to cheap flooring and the guys said I was the one that tore it trying to push it into place.

I called the manager back and ask him when the two guys would be there cause I was coming up there to get the truth. He said his guys don't lie. We if the truth don't come out I'm going to have them come get the stuff and it's the last time I'll buy from Arron's again. I've purchased a lot of things over the years from you guys but I'm not…

Made arrangements with store manager Ethan Hassel, Aarons located in Hatboro, PA. To pay off a fridge that I owed. I went to the store to pay off the agreed amount. I get told that Aaron has been looking for me by other people, calling them non-stop.

Harassing them with this business matter, which is between Aaron's and me. Violating my privacy. Calling my fiancé repeatedly and he would ask the nature of the call and they would say it's to offer me a few new promotions. I Ignored it, I wasn't interested in anything else. My fiancé asked if I could call Aaron and tell them that I wasn't interested in any promotions.

So, they could stop calling his phone. I called Aaron and asked why do they continue to call. I have no more business with them. That I went to the store and dealt with Ethan…

I went on line an ordered a bedroom suite, paid my fee and afterwards located the store which serviced my area closest to my apartment. The store is located at, 10400 South Post Oak, Houston, Texas 77035. I entered the store and located the exact same bedroom suite i ordered on line on the showroom floor. In an attempt to have the merchandise delivered sooner i requested to simply have the same pieces of furniture i ordered from the showroom. The manager of that store front told me "No could not do that" had to wait for exact merchandise to arrive on truck n for the delayed delivery date.

When i enquired as to why was informed he had no place to store the incoming ship of merchandise. I assumed he would replace the incoming where the same used merchandise had been located in the…

I have waited a week with no heating or hot water, after numerous calls an engineer came out to fix it. It lasted half an hour and then broke again and am now waiting yet again for another engineer to come out. Very dissatisfied and unhappy with Aaron's customer service and Engineers.

I have been a loyal customer with Aaron's. My complaint is against the Aaron's located at 2229 Kennedy Boulevard , North Bergen N. J 07047 has been very unprofessional and telling lies for the last couple of weeks. I am at my last payment for a bedroom set which costs approximately. $3,999. They agreed to switch a dresser that is offline and damaged . For the last couple of weeks, they been giving dates to switch out the dresser and not lived up to their word. The last straw is when my pregnant daughter who resides at 54 Newman Avenue apt 2, Bayonne, NJ 07002, where the delivery is going, waited all day on November 3, 2016 and they never showed. This is not the first time but I had enough of their lies. I called all day and spoke to the Manager Eliot.

I first was told it would be…

I bought an entire house full of items and made every payment on time. Before the end of my contract on my sofa, the springs in the sofa broke. I contacted Aarons customer service and the GM Joe stated that he would call the repair man and have him call me to set up an appointment to come out and repair the sofa. A month goes by and I did not receive any call. When I called in to make my payment, I asked for Joe after payment was made and they said they would have him call me.

Again I never received a call. The next month when I called in my payment again I asked for Joe to find out about the repair. By this time the sofa was paid off and I only wanted it fixed. Again I was told that they would have Joe call me. Again, no call. The next month I called in my payment (on my final item) and…

I will be finished paying for my refrigerator in November/2016. And since I always make my payments online, it would be great to conduct an "up-to-date" computer training program for all/any employee(s) of Aaron's INC.

They were rude to me as a customer and I will not give them anymore of my business.

I got behind on my rent payment on a full service mattress that my son normally pays but he was late this month. The store manager (Dan) at your store on Linden Avenue in Dayton, Ohio was rude to my son and made a snide remark to him that he has been late for the past few months.

All of the accounts I have with Aaron's are in my name (Colin Standifer) and I feel it was uncalled for to make remarks to a third party I was former assistant manager with both Rent A Center and Rent way and I do know collection procedures. If this will not resolve the complaint then I take it up to the corporate level.

I pay well over $300 each month to Aarons and I am at the point where I just might have them pick up all the merchandise on the first of May and rent elsewhere.

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