Aaron's

I order an Ashley bedroom set 6months ago from arrons in farmington mo and the local manager told me it still has not been delivered. Now I have requested a full refund and they are refusing to give me back my money saying I'll have to speak with the regional Manger so now it has been another month and still no furniture or refund this store is not cool .

and Tv Stand came to 3000 and something. I paid over 2100 and someone added something that cost 869 to my bill and the guys there want check in to it. They're saying I owe 2800. More. This company is ripping off people

We rent to own a riding lawnmower form arons and we had them come out to service it and the part to fix it is on back order and the don’t know when it will be in so in the mean tine I am still paying for something that don’t work and my grass is getting taller and taller and tthey can’t even tell me how long the back order is my guess all summer lousy company

Your store in Hemet, Ca would be perfect and I would probably buy more items if it wasn’t for your store Manager, Matt or Matthew! He has acted arrogantly towards me on several occasion and makes promises he never keeps when ordering items I want to rent and eventually own! When I ordered a king bed, I was told you all had one in stock but when I get there he says oops no they were wrong! So now I have to wait a week! Matt also promised he would order the bed rails and didn’t do it! He passed the blame on the deliver phone drivers! The delivery guys showed me the ticket and it clearly showed he didn’t order me one!

I also told him I have a bad back and need a soft bed as I can’t deal with a hard bed due to arthritis all over my body! He swears up and down reassuring me the mattress he’s…

Sales person name Rosa was very rude on phone . It’s not what you say it’s how you say it. Plus I’m Muslim and she stated thank god which was making fun of my religion. She don’t know how to talk to people I have been with this company for years and I never had a sales person to talk with me in that tone … I came into the store to see who I was talking to on the phone the staff there now is new and

rude I will never come back again I also will let family and friends know how rude the staff is in egg harbor twp it took another sales person to stop her from yelling at me as well … I left as I was she rolled her eyes at me … will never come there again

My name is Michael Curtis. I set up an account with Aaron’s rochester NY East ridge road.

First I think the company is amazing and most of the time provides great Customer service. I have bought a washer and dryer and the dryer didn’t work. Got that replaced the next day but was a different brand had to keep that brand for almost 10 days.

Told by three people I would get the correct one last Thursday that turned into Monday today. I was told 10-2 and at 2 I was told 3-7 and then hung up on. 3-7 I waited no Aarons or a call from Aarons.

The staff are rude not very good at customer service and had lied to me in person and on the phone several times. This is the still the first month of service. This isn’t fair and shouldn’t be happening to a customer.

I plan on going to this east ridge…

Wrong item delivered. I went to Aaron's to lease a 65" flat screen TV. , Kansas City, MO. Pick the tv out supposedly dealt with the manager and he assured me I would receive a tv as I was shown.

When delivery was made a cheap off brand was delivered. I immediately called the store and told the manager what had happened and how his delivery people acted. Very nonprofessional. I was assured by the manager that it would be straightened out the next day. It was not.

As of this complaint date and time it still hasn't. I've rented from Aaron's previously with good results. I would like a replacement of the said ordered tv returning the cheap one that was delivered.

I have dropped my service from Aarons over 2 yrs. ago. I dont appreciate the fact that im atill gwtting emails. I want them to stop NOW. Befor i find away to sue you for harrassment. I will NEVER use Aarons again.

So I started a rent to own with aarons on brent lane in Pensacola florida of a zero turn mower. Upon signing up I was told that aarons understands that life happens and if at any time I'm unable to make my payment and aarons takes my item back that I will be able to pick up where I left off with no fees for the same item or similar item.

Well nope wrong the lady lied not able to do that with mowers well so I lost my mower. I have been threatened and harrassed by this store I have had them show up at my house threatening myself and my husband wanting to actually fight and this was manager I could to on but

I'm waiting for upper management is: corporate to be calling me it's been 2 w|eels and still NO ONE has called how long must wait . Should have went to the police and press charges…

I called the new britain office which is my store for Years, The person who picked up the call at 8:15 am was rude when I try to explained my concern sand hung up the call in my face. I called back there is only 2 employees at the moment a female and him he denied everything.

I aske for Andre the store manager he refused. This is not the first time I am done with Aaron’s!

Was lied to about the furniture being new it was used and now I've made payments for about two years and I've made all my payments on time I have asked for new cushions on one couch and I have got the run around for a year now I believe in honor I've upheld my end of the deal Arron's is a company that is dishonest and does not care about customers

My complaint is based on the quality of the products and the warranty attached to the item. Once an item is paid off through Aaron's the protection plan is good for a certain amount of time, yet the bottom line is, it is not covered really.

Warranties are not covering products that are still being paid for either, in my experience. I am currently paying for a brand new box spring and mattress and in good faith have not been late or missed a payment AND pay for a protection plan HOWEVER, when my mattress developed a dip in it and

I contacted my local Aaron's store at the end of March.... I am still waiting for anyone from the company to contact me to tell me when I would get a replacement item on my now sagging mattress. I did what I was supposed by taking pictures and submitting them YET…

Aarons cracked my septic tank and floor. I have witnesses. 00 and store is in Americus, Ga. The store manager is ignoring this costly situation. This may destroy the landscaping and I have made multiple attenpts to handle this peacefully.

Do I need legal representation?

If you wanna work at a place that lets you steal from the company lets you smoke weed come to work when you feel like it come to Aarons c0661 HR doesn’t care management Trash so I guess come aboard if you fit the description

I only gave one star because you have to give something. A person at the Merriville store took the phone from a young lady I was speaking to and began yelling. I asked for a number for corporate he yelled out 678-402-0015 when I asked his name he refused to give me his name.

He said "I gave you the number; you don't need my name". My reason for calling was to find out how to prevent emails and phone calls after giving a promise to pay.

Placed an order online, signed the agreement, they took the money, and then they canceled. I didn't receive any communication from them at all. If it wasn't for me checking the status I would have not known that they canceled.

Then I was told I can either go to the store or do another order online even though I signed a contract they on their end was broken and they took the money but never even refunded.

Aaron want me to pay a payment on an item that is damaged. And the worker there threatened to come take the refrigerator if i didn't pay on the damage item. Really rude. I made my monthly payment on the refrigerator.

I am not happy with the furniture. I want it picked up and my money back.

I have been dealing with errands for many many years mostly with Tony I purchased and paid for many many items today was the first time that I went into the store and was treated unfairly by another new associate I do not know what her name is I was too upset to even ask I purchased two laptops a few weeks ago specifically told them that I need the laptops for my grandkids for school one of the laptops did not have Microsoft installed when it should have been and

we could not use it I've already paid for a week or two on it but could not use it when I brought it back I thought they would give me some type of credit for the other one and the young lady proceeds to tell me that I've been with you for a while I should know how it works not a good answer for me and no I would not get any…

At the Tappahannock, Virginia store the sales associate named laurie did not actin a professional manor. I was in the store to buy a washing machine which I had called about. Now that I was in the store I proceeded to look at other washers.

There were several sets on the floor that were labeled as sold. Laurie did not offer any information on the washers or offer to order one for me if I wanted. There was also some pre-owned washers on the side, again she would not give me any information on the washers.

She seemed to be focused on the washer that I had called about. When I spoke to Alice the store manager about my experience with Laurie she seemed to not to care and called me a difficult customer. I have been a customer of Aarons Tappahannock store for many years and I do not expect…

Araons very unprofessional calling back to back calling references for no reason taking payments when ever they feel like running your card you tell them when you're going to pay a d they still bother you and ya references after you payed over 2000 for a sectional

Yeah I've been with you guys for over 2 years probably longer than that cuz I brought several things from you however I go to make my payment today and they tell me that I need to keep a card on file for future reference and then we ask if we paid cash what would happen if we just paid cash every month and they said that they would come and get our stuff that we're paying for I don't find that to be correct customer service second of all you will no longer get our business after we pay our payments that we have left on the Xbox that we're buying from you because I do not find that to be very proper customer service to go to the store and

have him tell us that if we pay cash every month that you guys would come and get our stuff that is poor customer service and you guys are going to lose…

I have made several attempts to clear up an issue regarding a fraudulent online rental. I wait on hold 4/10 minutes each time I call. I am unable to speak to anybody who can actually resolve my situation as they do not receive calls.

Today, I was informed that a regional manager allegedly tried to call me and yet there was no record on my phone. They are complete and total morons! This has been going on 4 weeks

I was interested in leaving furniture from aarons in regina and I was told I would get a call back and it's been over 2 days now its ridiculous I will take my business else where

A sexafender that works at aarons came into my home and touch my kids inappropriately his name is Lewis schooler and he works at the Jamestown store.

There is a sexafender named Lewis schooler that works at the Jamestown store that touches little kids when he enters homes he is not aloud to even be in homes. And he does not have a license to even be working there. And the boss Amy Stockwell is very roud to her emplees and customers.

This is the 3er time in a year or more, that I advice my Jeffersonville IN 47130 store's financial dept. person, that the Aaron's web site is not working properly, sometimes is not taking your payment, other times, it shows that your payment is done and is not, now, it says, that, I do not have an active acc. ( ?

) and it won't let me pay on it, therefore, the store is calling me for been late ( ?? ), when I explain, yet again, that there is a problem with the website, He told me that, that, was not his problem ( ??

), I told him that it should be reported from his store and that I was gonna report it again, in a rude and sarcastic way (laughing at me), told me again, "that is not our problem, that is something that Headquarters manage", to what I reply... "I'm buying from you, so you…

Hello so almost 4 months ago I ordered a 5 pcs bedroom set set up my date when to deliver never did I receive a call from the Wethersfield location I had to call customer service to find out what was going in and didn’t get a call from the store finally till three days later I finally get my furniture 3 pieces were damage I called immediately to let them know what happened took pictures and

sent them had to wait over 3 months for my new furniture no call to let me know what was going on finally the manger calls not to say mama I apologize for how long it took and you weren’t inform but we’re your payment why would I pay for things that were broken makes no sense and I had to wait when I already pud my 1 month then

no compensation or trying to at least lower my bill for one month nothing…

The account manager is not doing his job he goes collect the money from customers he doesn't return it to the store and he goes to customers house and have sexual encounter with them and know that he has a STDs that they're no treatment for general herpes

My mother been with your company for over 20 years. She is 71 years old she called and spoke with Lisa Manager at your store in Silsbee, Texas 77656 about picking up furniture. The conversation she held with my mother was very unprofessional and rude.

As a manager she showed no store ethics. Ms. Lisa also lied to my mother about the trucks and deliver guys not been available and not at store. She hung the phone up in my mothers face twice. This is not the kind of services that I know in the professional field that you are training your employees.

My mother is so afraid to go to the store to make payments, she is setting up for family members to drive her to Liberty to make payments. I refuse for my mother to feel uncomfortable, threaten and discriminated as a elderly to go into your store.…

Aaron's in Hamilton Ohio, the Dixie hwy store that took over for the main street store a few months ago..

First i called to find out what my payoff was and no one was able to tell me, i had to keep calling back day after day. Then i asked how much my payment would be if i returned certain items, again, no one was able to give me an answer.

Finally i called and spoke with a female that claimed to be the manager. I tried to explain to her that i no longer can keep the items i am renting and need them to schedule someone to come and pick the items up and needed them gone by a certain day.

She was extremely rude, told me i had to what and there was nothing she could do to fix it. My concern is, i rented these items, i can no longer afford them and politely asked for someone to get them.

I…

I requested an itemized receipt with regards to the three items I am renting to own, the woman on the phone refused to give me a print out. Second complaint is, I was charged a last fee because the store without my knowledge put me on a bi-monthly payment schedule and refused to remove the late fees when I objected to this unauthorized change.

I am very disappointed and dissatisfied with the management at my local Aaron's in Murfreesboro TN. I have been a loyal customer with Aaron's for a very long time and have never been treated like I have with her and I don't appreciate it at all!

I can't put my problems on this cuz there's not enough room. This woman, I think her name is Christy or something like that. Ya'll are losing a great customer, for sure.....

I am a chef here in Las Vegas Nevada so believe me first off when I say I understand customer service. I paid off a washer and dryer set from your company before ( 3years ago) and want to order another set.

I ordered the set on line on the April 22nd ( Conf#E1439710) Confirmation email on the 23th of April. The store clerk told me that the truck only comes on Fridays. Its now Sunday April 3rd and I have not yet scheduled a time to get the product.

I asked For a manager to call me back and "Ruby" called back Promptly. (This was on Saturday the 2nd) She explained to me that it takes 5 to 7 business days to get the product in the store I don't like when I am being told 3 different things from 3 different team members about a product that was advertised on line that I cannot receive. Ruby…

This company is now requiring a "soft credit check", a friend of mine has had an account with them for almost 10 years, she has had a washer dryer set that she is paying for, the washer started having trouble so she called them to have it repaired, the store she dealt with has closed and they moved the account to a city 1.5 hours away, so she wanted to upgrade to a set that is only a few more dollars a month, but according to the "credit check" she is not even able to pay for the amount that she has been paying, so how does this work? so as an elderly disabled person she is now stuck with their broken loaner and the less than working unit she is paying for.

My suggestion don't use this company. They will only work with customers they can get rich off of, the service to care for a client…

I called them and told them I need and extension on my bill because I will not getting as many hours as I usually do and I have been sick the gentleman that I spoke to said he would take care of it and push my payment back into April they still put my payment through today and now I’m overdrawn I cannot afford food or the medication that I need from being sick and

when I tried talking to the store I got nothing but an attitude they were very rude and they told me there’s nothing they can do the payment already put it through too bad

I rented a bedroom set n two tvs. Well the delivery persons never set up the tvs n when we took my tv out the box it was broken. The screen was cracked but they insisted i did it. THE delivery persons put the knbs to the furniture inside out Well i fell severely ill n fell months behind on payments.

I tried to work out something with the manager which she accepted inly to get a very rude call from another employee overriding the agreement. im in a place the coronavirus has put people on lockdown but this one employee had a very rude n nasty attitude.

Im an elderly woman on a fixed income who has taken over numerous amounts of threats from employees of this local store. How can i abide by a verbal agreement when someone who never gave her name as the head boss and didnt agree to the…

I bought a used lyft chair from the New Britain CT 06051 store. It stopped working. They sent a man named Gilbert to fix it. He did not have the right controller but put a different one on the chair.

Which has not worked right and he never came back with the right one. He also did a lot of banging with a hammer under the chair and it goes up and down on a severe angle now. The guy was a nice guy but he wrecked my chair.

Now I want him to come back to fix it but the store manager said it was paid for and they won't fix it. Won't even give me the tepairmans phone number. I am disabled and I have this chair that does not work.

I do not want a new one. Just this one fixed asap as this is also my bed. They will not help me at the store. And I even bought other furniture from another Aarons…

I recently purchased a duplex located at 1914 e 5th St Spokane wa 99202.

Aaron's attempts to retrieve items unknown to me repeatedly from someone who no longer lives here. The disruptive and intrusive behavior of these employees is extremely unprofessional and inappropriate on all levels. I contacted the store on Sprague and advised them of my new occupancy, and they laughed at me. I placed a padlock on my entry gate and they broke it off to gain access to my home. I have a home security system in place and can verify the daily trespassing and harassment. If this does not get resolved today, I will pursue no contact orders on each employee as well as criminal charges and public awareness through the local news stations . I trust you are now aware of the severity of this harassment and…

this is my second complaint against derrick at searcy arkansas. he is constantly adding more money to our bill than what it regularly is. he is very rude toward us. and we ended up returning 2 of our appliances because they gave us roaches and never done like he was supposed to.

i have never had roaches in my life and now because of his company not be responsible enough we cant get rid of them. 47 i want him fired or i would like someone to do something about it. 00 for late fees and is calling and harassing my mom and calling my mother in law on the phone the 2nd of each month thru 14th saying we need to pay.

we are not the only ones he is doing it too. he needs to be investigated. and needs to stop selling stuff knowingly that they have roaches in their appliances cause people on fixed…

I rented a Nintendo switch about three months ago and have played the payments on time. Well my brother who is bit of a hermit ask me to post his Nintendo switch for him. Well you know I dont see anything wrong with doing that for my brother.

Well I go in to make my next payment ON TIME here comes who I assume to be the manager telling me not to be posting rented items and so on. Well told him it wasn't the same one and about my brother and he rolled his eyes and walked to his office.

Well instead on going in behind him and choking him I just let it go. Well my yesterday my wife decided she wants one so we could play together instead of waiting for each other to get done so I place a online order have my debit card out waiting for a call back to confirm the order when low and

be hold…

I had furniture delivered to me from My local South Boston Va Aarons a week after moving into my apartment on January 16th, 2020 at around 1:15pm the deliver men arrived at my house and they were finished around 3:30. It look nice couldn't wait to sleep in it.

Around 10:20 my daughters and I went to go to bed, low and behold not 10 min after me, my 3yr and 6yr old daughters were laying in the bed I noticed a bug in my comforter and upon further inspection I noticed that the Head Board was crawling with bed bugs.

Aarons location was already closed for the night, I closed off the room, bagged up my clothes and threw out all of my blankets and pillows even my daughters new light up blankets that I brought them for there room and me and my daughters left the house to go stay with my sister.…

Orderd my furniture in November seen two roaches they said they’d take care of it and they didn’t I had to myself then went to the local store to make payment and seen two more roaches there one on the counter and the other right on their clipboard my couch wasn’t new as they stated and it’s also broken and they’ve yet to replace it I was told to reorder it and

it won’t allow me to so my boyfriend ordered it but it’s now at a more expensive price I def do not want to pay more for what I already have and should’ve been fixed or taken care long ago it’s been months !!

I want this taken care of NOW!!

I purchased a sofa and love seat from Aarons on 9/2017 and as of January 2020 I noticed that the faux leather was starting to rip at the seams and the fabric on another cushion was ripped. I called the store to ask what they could do because I paid over 2400 dollars and it lasted a little over 2 years and is falling apart.

They said there was nothing they could do because I already finished paying for it. For something that price i would have expected it to last for at least 7or more years, I have bought many items and have been a good customer for Aarons not trying to fix the situation for me very disapointed from NY.

I have an account with the store in Madison NC 27025. I have had my account for about 13 months now. Have not been late and had one defrement. I wil never buy from this store again the custmor service is awlful they are rude and hateful will not work with at all.

I understand I sign an greement and by no means am I'm going to paid for something this long and let it go my account will be paid. I ask to get my payment date moved to the end of the month because my pay has changed and that when I can pd now.

However, when i call to get this change its a problem, i have to make another payment and every other time i have called them to get assistant with my payment because some things happen not in our control it a problem if you dont make this payment by Friday we will come get it. They…

i went to Aarons in Perry fl, 32348 and spoke to Cane Hendry (store manager) on 1/15/20 about getting a new couch set the next day. 00 as a offer Aarons had going. I came in the office the next day 1/16/20 to sign paper work and pick up my new furniture.

00 down i would need to make 2 months payments or i would not receive my merchandise. I then spoke to Cane PRIVATELY like it should have been handled to begin with, he advised me Casey did not look at anything that had been rewritten or any side notes and

that he was waiting on his corporate manger Cody to get to the store and he would give me a call. I strongly feel that Casey should not be in management, he is very unprofessional to say the least as he rudely puts customers business out in front of everyone in the store, he does not…

00 above the payment I was have to have made I called they told me well that's a optional warranty that was added on and I was not even asked about it but they would gladly take it off my next payment I told them no thanks that they would be picking it up before the next payment was due he said why is that I said I had alreay called you to pick it up you refused to pick it up so

you could bill me for a month on it

3 years we went into the store in notjhighlands ca and I talked to the manager has became loud at the front counter with a store full of peaple saying credit was no good and that I could not afford to shop in his store everyone in the store turned and look I was so mad I walked out my wife finshed our order seance then

we have bought a front room set bedroom set 4 flat scream tv's 3 game units and a washer and dryer and he still talker to us like we can't afford it and I also herd him talk to other custermars like that we was in their today and a whole family walked out because he made a comment manager name is Doug

I went in to Aaron’s last Saturday to get a bedroom suite. I did my application, paid my money, and signed all rental agreements and lease. I called on Monday to see what time my merchandise will be delivered, I was told my application was denied and my money was refunded back to my account.

The manager could not give me a reason why my application was denied, my money still hasn’t been refunded back to my account. Every time I call, they tell me I need to speak with management but he never comes to the phone.

I will pursing futher actions on this matter. Very unprofessional and rude.

Me and my husband have had a washer and dryer set with Aaron's for almost two years. Our dryer went out three months ago, was given a loaner and has now heard anything or had our dryer repaired yet. Aaron's continues to think that they will keep collecting payment when we do not have our product that we purchased from them and they are not trying to replace our dryer with one similar or exact same model.