AARP

31 JULY 2023 DEAR SIR/MADAME,

FIRST, I USE UPPER CASE FONT BECAUSE IT IS EASIER FOR ME TO READ AND REVIEW MY OUTGOING MESSAGES.

I AM JUST GETTING AROUND TO WRITING AARP ABOUT OUR, ANNE, MY WIFE AND MY, EXPERIENCE WITH A RECENT ROADSIDE ASSISTANCE ISSUE. SOMETIME IN MAY AND OR EARLY JUNE OF 2023 OUR 2004 HONDA ELEMENT RADIATOR FAILED AND EXPELLED HOT WATER ALL OVER THE FRONT WINDSHIELD OF THE CAR. ANNE WAS DRIVING AND ABLE TO PULL OVER TO A BUSINESS PARKING LOT AND OUT OF THE GENERAL TRAFFIC LANE.

OUR AARP PREMIER NATIONWIDE ROADSIDE CARD WAS USED TO CALL FOR HELP. OUR MEMBERSHIP NUMBER WAS 360291334. THE CALL CENTER WAS IN A FOREIGN COUNTRY AND IT WAS HARD FOR ME TO UNDERSTAND THE PERSON AND FOR THEM TO COLLECT INFO. IN ANY CASE I PROVIDED THE MEMBERSHIP NUMBER, CELL PHONE NUMBER AND…

Your Company is harassing me about the fact that I do not want membership in AARP. I DID have it and selected auto-renewal. But you stopped renewing me in 2022. SINCE i WAS NOT WELCOMED IN 2022, WHY SHOULD I JOIN IN 2023.

BY-THE-WAY, YOU AUTO-RENEWED ME FROM 2002 UNTIL LAST YEAR. I don't what I did to be kicked out, but since you WILL NOT RETURN ME TO AUTO RENEWAL AND WILL NOT TELL ME WHAT I DID, I HAVE DECIDED THAT I CAN LIVE WITHOUT AARP AS WELL.

I contacted 2 facilities in Collegeville area who accept renew active & neither one have an exercise class for seniors like silver sneakers . Why did you change

Got a customer rep. on the phone whom was extremely short and rude. I was simply trying to obtain an auto quote for insurance and all the rep. was interested in was telling me the highest quote without recommendation of other price quotes.

I had to dig and pull info. to obtain what I needed.

My wife’s seat was loss and shaky and scared her bad anxiety and type one diabetic. And also my top loght above my seat wouldn’t stay off every 10 minutes I had to press it or every 5 minutes. I would defiantly like new tickets if you want me to fly with you guys again.

I wanted to take our 5 kids somewhere and would like you to reienberse me back please and also my friend said you give vouchers and money to use American Airlines and I didn’t get anything…. and I had a heart monitor on cause chemo and it took forever to get thru claims I’m very disappointed.

I hope you can hook me up please. Really wanted 4 tickets to take my kids somewhere next week warm. Or soon. Hope you help me and my poor wife out we going thru so much with 5 kids and chemo for Bonnie disease and she has lupus and…

Poor Customer service. Aarp representatives are asking for personal information that doesn't pertain to Aarp benefits and or services. Arrp membership number are not always required and are sometimes optional. My membership will not be renewed... Thanks to your customer service representative Renae.

NEED TO FILE A COOMPLAINT ABOUT TAXAIDE FILING

Placed a call to customer service to receive the free luggage packing cubes. I was told by agent & she also asked her supervisor & both said we were not eligible for the gift because we renewed 6months ago. We paid 5 years in advance.

This is poor customer service and bad business to treat 17 year members who have never used the card and never received not even 1 free gift during the 17 years. We are extremely disappointed with this resolution and plan to cancel our membership after 2028.

Someone should provide customer satisfaction training to your reps and supervisors. Leon and Sandra Johnson Membership#3107812426

I didn't authorize this damn company to illegally steal my money and I demand a refund now

I recently renewed my AARP roadside assistance membership for 2023 and discovered that I had not been charged for my 2022 membership. The customer service representative stated that my charge card had been denied and they neglected to inform me of this.

I was informed that I did not have service coverage for that period.

However, my renewal charge included a charge for 2022 and 2023. I call for an explanation and was told that I still owed for 2022 even though service was not available to me. Now, I have a been a loyal member since 1999 and at a complete lost to understand this.

Since customer service did not seem to care about my longevity with AARP, I was left with no choice but to reluctantly cancel my membership. If there is a reasonable way to restore my membership, I may consider…

I was taking the Driver Safety course as I had at least twice before - and it was clear from my record- which can be checked at any time - I was having technical difficulties throughout the course. This never seemed to be a problem until it was my horrible misfortune to experience Kelly S 's lack of helpfulness and understanding when I was at the LAST part of the course - ready to take the final quiz.

When I spoke to Kelly I was at the end of my driver safety course and was just about to take the final quiz, she did absolutely nothing to help, advising me to start from the beginning. Kelly refused to help, or ask for further assistance for me.

her solution was for me to wait 2-3 days until someone else from the "experience team" could address the issue with me. I then called AARP and…

i need her name removed front my aarp account please her name Belinda James no matter she will never admit this was how it was though it really was so please ive got nothing against anyone i just need her removed off my account ive had her hold me against my will longer than ever and aarp are unfortunately a party to elderly abuse unaware but now brought to your attention she will never confess her wrong in this matter so please simply remove my name people choose different dates every other day and

don't need to have a ball and chain to them forever her and i had no other account nothing in name together this was together under my duress I got symptoms that had gotten worse because of this PTSD i im not going to address again remove Belinda James from my aarpaccount she needs to be in a…

m. to 1-877-422-7718 for discount pharmacy card. A young man answer the phone and ask for my Id#. I gave it to him he said he couldn’t pull it up so what’s my name and birthdate. He didn’t say hold on or another word for about 1hr. & 7 minutes.

I’m still on hold as I type this from my other phone. I’m waiting to take the survey after the call. But, my phone call is still going on with no one on the line but me. My # 361-500-9775 that’s I’m still holding.

My othe # is 205-516-5928 when I called to get the card with this number the young lady was very professional. Thanks for kindness. I would like for y’all to address this first called I made please. And give me an update.

Pull my called that date please. I’m still holding now no one pick back up. I’m hanging up now.

I wonder if you could help me. I would like to complain about Generali Global Assistance (4330 East-West Highway Suite 1000 Bethesda, MD 20814). I purchased trip insurance from them through InsureMyTrip (100 Commerce Dr., Warwick, RI 02886). I am asking simply that they apply my $466.77 trip insurance, which I paid them less than a year ago, toward my upcoming 2023 trip, as they agreed to do and for which they issued me a voucher. No mention was ever made of an expiration date, but they now claim that the voucher has expired. This is unacceptable.

I have a complete chronology and supporting documentation. I want Generali to apply the voucher amount to my upcoming March trip. Otherwise, they've stolen my $466.77.

AARP login setup is the WORST I have ever experienced. com, which is this email/password I am using daily,. com open even before doing the renewal, so obviously my password was working. BUT when I finished paying $63 and continued, suddenly the password did not work for AARP.

I do not have another password so I clicked the "Forgot your password" option, and THE NIGHTMARE STARTED. Your selections of either "Continue to Reset My Password" or "Log in without Password" DID NOT WORK, as both ended up by asking for my current login, which, again, was working with my one and only password as I use it every day.

But you repeatedly rejected my login saying…

Was trying to obtain pending auth for inpatient admission and was ask by automated system if I wanted to provide feedback after call to which I said yes. So then a woman comes comes on the phone who reports her name is LynnD and the background noise was so bad I could barely hear her and also she did not speak good English so I have to repeat multiple times NPI numbers, DOB, etc.

She could not understand that I needed a pending auth for a admission from the ER to send in clinicals.

Finally was able to get a pended auth and when we were done she said we could hang up now and I told her I was waiting on doing a survey and she put me on hold and another woman came on the line (with the same background noise) and ask me about the survey and that she would take the answers let the survey know…

Representive I spoke with extremely rude. Cut me off when and treated me very condescendingly. Joyce from "customer Service" 1800 227-7789 reference # 63075483. Very rude and she shouldn't be working there claiming to help people.

I completed an application for a United Healthcare Supplement Plan G on 7/27/2022. I was losing my employee health insurance benefits on 8/31/2022. My application was accepted and I was issued a Membership ID 307813207-11 Effective 9/1/22. I went to my doctor for a routine checkup on 9/26/22 and blood work on 9/16/22.

I was told that I did not have proper insurance at my doctors visit. The blood work was not questioned. 78 for the blood work. In checking why I was billed it was explained by Medicare that Part B was never arraigned for by anyone.

They also said the application should have been denied. When I contacted United Healthcare they apologized and terminated the policy . I then called Medicare 3T17DN5AF54 to sign up for Part B…

I am John N Noto's POA and he was recently signed up by an agent in Walmart Neighborhood Market in Mooresville NC named Patricia (no last name given) 704-253-4556. He was shopping alone that day.

Mr. Noto was approached by this agent because he was picking up OTC items and she told him he could get a plan where he doesn't have to pay for those items. Apparently she convinced him to sign up for United Healthcare Medicare Advantage and drop his CIgna policy. Mr Noto has mild dementia and did not know he signed up for anything. He brought the United book to me and asked me to look into it. The agent wrote the effective date on his book but he told me he didn't sign anything. I have since received a letter from Cigna that he is dropping his CIgna Plan and have also received his United…

I am 80 years old and an AARP member. Doing business with LPT Medical was a horrible experience. Their Tech Support was essentially useless. Their Customer Service was rude and belligerent, and their billing practices are shameful. I ordered a portable oxygen concentrator from LPT Medical for my wife.

She had lung cancer, parts of her lung were removed, and she has COPD. A lightweight portable machine makes traveling easier, but most importantly she needs it when she sleeps. The sales rep, Mikey, said if we had any questions or needed anything to just call him.

The first night my wife used the machine, the alarm came on several times indicating a problem with the tubing. Sometimes the alarm quickly went off by itself; other times as soon as I touched the machine the alarm shut off.

I…

As an aarp member for over 10 years ( membership 0868846619) and healthy. I recently called aarp because I noted I can get free membership to my local ymca to start an exercise class. Upon calling, I was told I do not qualify because I do not have health nor supplemental coverage via aarp.

Isn’t this a form of discrimination? Discriminate against seniors that are healthy and wanted to continue health practice thru exercise? My husband was a federal employee thus there is no need for us to get supplemental coverage and this is the first time I am trying to access aarp benefits.

Your attention is greatly appreciated.

As a Black, elderly, window female on a Medicare Supplement Program with limited income, I am requesting to be a member of an AARP task force that assists with improving the treacherous medical system. Five years ago, I was diagnosed with sjogrens disease.

My first symptom was dry eye which was first diagnosed as pink eye. later a rheumatologist determined my problem is Sjogren's. An ophthalmologist ordered over-the-counter eye drops and I then realized my thirst was not a lack of drinking water but a symptom of the disease.

In late 2021, I began to feel tired, and weak, I am taking naps during the day. Brain freeze is common, food is tasteless, I lost weight, and my skin so dry it hurts. After a tremendous financial and time investment, two different dentists combined their efforts and…

We have been insured with Hartford through AARP for the last 15 years. We have auto, homeowners and an umbrella policy. When our son purchased one of our cars when moving out we had to look for an individual auto policy for him (which by the way saved him $600 a year).

In the process of finding him a policy we received outside quotes on our existing policies through AARP. We came to learn that we could get the same coverage for our autos, home and umbrella for 50% less with other A+ rated insurers, and in fact one providers laughed when he heard with we were paying for homeowners insurance..

At our renewal date, April 1st, ARRP had a homeowners program that would have saved us $1500, almost half of what we were paying, but we were not advised about this program or automatically moved into…

You cannot get through to anyone in a quiet background who speaks English clearly. I have a vocal disorder. I explain that over and over. I am straining my voice. l When I ask to peak with a supervisor I am told, they will call me back when they can schedule a call.

I hate to think how I would get someone if it were an emergency. I would rate them a minus 10 and advise people to shop for a more reponsive plan

Had an issue with my vehicle on I90 30mi. east of Seattle Wa at Exit 38. It took AARP Roadside Assistance 4hrs. to get a towing company in touch with me. They towed my vehicle to a dealership in North Bend Wa. They payment to the tow company would not "go through" and I was forced to pay the tow, $258, or the tow was going to impound my truck at aditional charges!!!!!

I have spent 2days on the phone trying to contact someone from AARP/Hartford?Roadside Assistance...and am on hold as write this!!!!!

I do not receive my magazine are hardly any of the mail that my mother receives I'm a paying member and I want what I'm entitled to

When I joined AARP I found out about The Hartford Insurance Company . Since AARP endorsed them I decided to use them. Big mistake. On August 6th my truck was stolen. I reported it to the police and to The Hartford.

I was heart broken because it was an older truck I had taken very good care of. I had originally only carried collision insurance but decided last winter if anything happened to my truck driving on ice and snow I would have nothing. (I have Drs. appointments every 3 months).

I changed to full coverage no deductible so I would at least have something to start over if my truck was ever beyond repair. When my truck was stolen I found out The Hartford does appraisals (my truck had been recovered) virtually.

The appraiser went by a few pictures. I was also told I needed to find a…

Your association with United Health care is VERY disappointing!! They have denied a medical procedure that would help me with a problem I have been dealing with. They come up with reasons like it would not help, it is experimental, etc.

If a doctor did not think it would benefit the patient, who are they to say different? This procedure has been done with good results. We have appealed their decision and they keep denying it. Needless to say I am still dealing with the problem which is getting worse.

You have been around for a long time and always said you want to help older people which is a good thing. Unfortunately United Healthcare does not care about the customers they are SUPPOSED TO BE HELPING. That is the reason for my complaint/dissatisfaction.

I have some real issues with AARP. All this gee whiz insurance is garbage at best criminal at worst . My biggest heart burn is AARP and MetLife partnership. My mother paid for long term health care for 20 plus years it was promoted by AARP and covered by MetLife.

MetLife does not approve anything. I was authorized to pay the Bill's and ask questions until my mom needed the insurance. Then they could not give me any info . The day before my mother passed away the hospice people were able to get MetLife on the phone and they denied coverage.

My mother passed away the following day . I was my mothers only caregiver and her guardian she had alzheimers. I was all there was 24/7 for the last 3 years . I am a disabled veteran myself and could of used some help .

That did not happen . MetLife…

I am a social worker. I was working with a hospice patients. 00 dollars. No matter how many times l submitted documents with the dea number. The claim was denied. they use very glitzy advertising.

directly before she passed away. The admin of her estate has been removed by the probate court due to lying. There is 25k of moms money missing from one policy. There's a whole second policy that no one has cashed in yet SUPPOSEDLY.

Something stinks here and my mother deserves to rest. I contacted you before the policies were paid outthey shouldn't have done something Pleasee help me.

Aspen Dental in Clermont Florida engages in deceitful practices to get elderly patients to pay for their no-cost denture repair service. My wife’s dentures broke in half. Making the appointment, they said they had to do a checkup and Xray.

At check-in the charge was $100. After they fixed the denture, they said we could go. We asked about the Xray and checkup. They knew nothing about that. We asked what the $100 was for. One person said it was for making the appointment.

” Both those explanations are ridiculous. No medical facility has ever charged just for making an appointment. Determining how to fix the denture, it is an essential step in making a repair; it is not separate from a repair In effect, they charge $100 for their no-cost to repair their defective product guarantee.

I only…

I’ve been a member about 20 yrs. seldom I use my benefits cause I have reliable vehicles. But this first time this year 2022 6/27 the need of my service was terrible. Needless to say I had to speak on chat line and asked the same questions over and over.

And the promise time for service was changed 3 times. 0 rating if I had been in a danger situation on the road (accountable) somebody would had to give me some justification.

I canceled my membership on 04/19/22 and was told I would receive my refund of dues in 3 weeks. Well I 've been told 2 more times that it will be 3 more weeks before I receive my refund!!! I was told 05/10/22 or 05/19/22 that it would be another 3 weeks before I receive my refund!!

Then I was just told,06/23/22, it would be another 3 weeks!!!!!! WHERE IS MY REFUND???!!!!!! Is this how your Org. is run?? Telling your members lies or do you have thieves working for you??? I keep getting the run around.

It shouldn't take anybody almost 3 months to get a refund!!! I'm glad now that I canceled my membership with your Org. Since I've been with this Org. I've yet to receive any kind of discount being an AARP member!!!!!

I guess I'll receive a response to this complaint in 3 weeks like…

For several months AARP Long Term Care staff have given me erroneous information about my MetLife AARP Long Term Plan. I was told (1) I could not reduce benefits and (2) take the optional inflation offer in the same calendar year.

A supervisor Jocelyn Rosato escalated this Case for me and called to tell me that (1) I could take the optional inflation increase and reduce benefits in the same calendar year. She gave me the exact premium amount (June 7, 2022) I asked for a confirmation in writing and never received it.

Then in an AARP letter dated June 10, 2022 to me THERE WAS NO INDICATION OF THE INFLATION OPTION I AGREED TO. This has gone on for months now. AARP staff do not know how to interpret their own documents - In their premium increase letter sent out annually, it clearly states in…

This has been a truly horrible experience with the aarp-Expedia booking. I feel as though I have been scammed and no one wants to take responsibility for the inconvenience.

Took defensive driver course 4/13,14 2022 through aarp pd 25 dollars Course ID CO8901. Get runaround where it is! Recent reference #04455500

I was very disappointed to find AARP promoting a Medicare Supplement program that is overpriced to begin with, so the only way to make the plan’s cost competitive is to initially offer a huge discount. The problem is that discount gradually goes away, meaning that at age 86 - when senior bank accounts are historically at their lowest - the plan will be back to its exorbitant original cost.

Other companies start at a reasonable rate and generally have a small or no increase from year to year. AARP is supposed to be advocating for seniors. Promoting the United Healthcare Medicare Supplement program fails at this mission. I asked enough questions of the saleswoman so as not to be taken by this pricing gimmick.

I feel for the members who don’t. AARP should be ashamed.

For over a week I've tried to get assistance with my father's because he was illegally discharged from the hospital against her wishes and I contacted all insurance places including AARP and not one person has gone back with me he has since then gotten worse now he's in organ failure because they discharged him saying that his insurance company and AARP would not cover any of his expenses and

that they would not cover medication he needed to take fluid off of his lungs and to stop his heart for him further damage currently at this time he's home was discharged with no home health care or Home Health Services because AARP is not communicating to get these needs taken care of or met and

also they didn't send him home with oxygen or medication right now he's in cardiogenic shock and his…

I will never again renew my AARP membership. I told them to stop sending me solicitations. Did not happen. I complained about getting 53 renewal notices. We just renewed and today I get a renewal notice. o out of AARP sharing my information. Enough.

Stop stressing,out senior citizens for God's sake.

On an informational call to AARP on 2/15/22, I was told by Joshua that there is a discrepancy in my “tier rating” and needed to talk to AARP Underwriting, who stated I was at Tier Level 1 (no problem) and referred me back to Member Services to deal with discrepancy (of Member Services stating that I was on Level 2). On 2/16/22 I called again (Debra) and requested a return call from a Supervisor for assistance to which I received no return call .

On 2/18/22, I called again (Reference #213039113505) requesting for a Manager or Supervisor return call and have left three voicemail messages (2.25/22, 3/02/22 and 3/04/22 ) for Liza Carrasquilla to return my call without a response to my request to date.

Liza Carrasquilla instead of returning my calls sent a letter dated 2/22/22 documenting one…

I called to ask my status on my AARP roadside service they said that my service ended in July of last year because of an expired credit card I never have gotten notice of it and I asked if I could pay and get my roadside service reinstated they told me that they can't do it I have to call a different number I called a different number I waited for half an hour and

had no response this is the way you treat a customer and this is the way that you can't have it set up where the people that you call up can't take your request to reinstate your roadside service what is wrong with this here?

AARP keeps on sending me ads to join. I have sent the envelopes and advertisements back several times stating that Im not even close to retirement. I called in June 2021 and told them the same thing. They assured me my address was blocked.

October 2021, I received another advertisement asking about joining. I spoke to Adrian, who I told I would go to the better business bureau if it didnt stop. He was rude, condescending and sarcastic.

I called again, spoke to Emily, an alleged supervisor. Explained the whole story again and at the end she claimed she couldnt stop the mailings because they were not specifically to me. Equally as rude, equally as sarcastic, equally useless.

AARP should be ashamed of themselves. They pass the buck to take the blame off them to prevent people for getting…

AARP Medicare Supplement Plan changed policy in the middle of the year. Suddenly in a city of over 2 million people, policy participants are allowed hospital services at only one hospital. None of my 5 physicians were connected to that hospital system.

I made numerous calls to AARP and United Healthcare. Was promised I would get a call back, email, and explanation or some resolve. I contacted them again after 2 weeks of no response. Still nothing. My only choice was to drop their policy mid year and go to another company.

AARP never returned my calls or responded to my emails. I will never pay dues or be a member of this self serving institution again. Their greatest concern is money. Check their administrative salaries. I got the same policy for $10 less per month than what I had with…

AARP continues to share my personal information with numerous vendors who fill my mailbox every day with offers that I have to shred. I have called them months ago and requested they STOP sending me these offers and remove me from these lists.

I get more mail form their sponsors now, than ever. It is obvious my name and address and personal information has been shared by them with many.

AARP needs to seriously change the harsh, insensitive and horrible attitudes of its employees working in Membership. On Wednesday, July28, 2021, I called to request an electronic replacement card and was met with hostile, scathing and disrespectful behavior from its employees, specifically, from Renato in Oklahoma, Len and Jeremy.

All of these employees work in Membership (possibly in different locations) and are extremely unprofessional and berating and did not provide me with a replacement electronic card through my email. I will not be renewing my membership.

My wife and I are AARP members or ID is 337 664 338 7. We recently requested a Homeowners ARRP Hartford quote, please see the following timeline:

1. Called Hartford on 6/10/21 to request. quote, I was told based on where In live in South Carolina that I only could receive a quote by filling our forms which would be mailed to me.

2. On 6/29/21 I received the forms and a Letter which was date 6/12/21

3. I Mailed back the forms on 6/28/21

4. I called Hartford on 7/14/21 to request the status on the quote, I was informed that they can not determine if the have received the forms. And it could take 30 day form the date they receive the forms to send out a quote.

The questions the forms could have been asked and answered over the phone.

This forced delay is consistent with REDLINING a…

Verty poor customer service with a rep that was rude and nasty on June 22nd. I had not realized i missed my May payment i was upset with myself and asking questions my wife was in the backgound as she worked for Met Life.

This rep was so rude telling me i needed to pay May and June's and July's premiun which is ridiculous. My blood pressure was off the charts she asked that the person in the backgound to be quite She put me on hold so many times and i felt she did not know what she was doing.

This was last night about 7:30 or 8:00. I got disconnected and called back and a new rep told me i only needed to pay forMay and June which i did. She needs to be terminated. Arthur Mcgriff Bronx New York

I was not notified within the time limit of the change in coverage for my pain medication. In January they sent a message that my original script would not be covered as in the past but an alternative was available.

After trying the new medication for 2 months and having a constant allergic reaction I asked my physician to apply for an exception. It was approved and after spending 3 hours on the phone a price of $198 was quoted.

Keep in mind the alternative medication, Xtampza, was $42. 85 not the $198 quoted. After spending another 2 hours on the phone to try to find out what the discrepancy was I was told the cost should be 33% of the price of $676.

The customer advocate was supposed to get back to me but never did. When I called today I was told the cost would be 40% for a tier 4…

My complaint is that AARP constantly sends me RENEWAL notices. I actually though my membership had expired so I renewed my membership for another five years only to discover later that my membership had not expired and was good for another 2 years.

Sneaky move for seniors to figure out. When I called customer service, James was very very nice and professional. I did feel he could have been more helpful with offering the Life-time membership sense I had two paid for memberships.

He stated he couldn't help me with a life-time membership. Interesting. AARP should stop sending out renewal notices to members whose membership does not need renewing. James did say he would make note in my account to stop sending as many notices, which would take 4-6 weeks. Really. Odd.

why should I get any…