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AARP

1.5
62 complaints

Address

605 E Street NW, Washington, DC, 20049

Complaints

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John Dosier

Jan 23, 2020
0

AARP, I received a notice of an annual AARP membership fee due. I already subsidize AARP through AARP/United Healthcare. My wife and I pay AARP/United Healthcare approximately $500 per month ($6,000 per year). AARP receives "royalty" payments from UCH based on my payments for insurance sponsored by AARP. You profess to be a great advocate for seniors but you take as much money from us as you can. Please don't tell me these things are not related. Is "Greed is Good" AARP's policy for seniors?

At the very least our AARP membership should be waived. And shame on AARP for not making this a standard policy.

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joe kach

Dec 27, 2019
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THIS AARP MEMBER SHIP WILL INCREASE YOUR AUTO AND HOME INSURANCE DO NOT USE THIS MEMBER SHIP. TALKING FROM 5 YEARS OF EXPERIENCE.

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Ellis ward

Dec 13, 2019
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I was getting my Meds. from Safeway until this year. They drop me cause they only gonna serve customers in they area. Than I went to Walmart wet they fill my Me But would not fill my pain medication. Reason this doctor is block.

But they transfer all my medicine from safeway knowing they block my Doctor

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george mericsko

Nov 19, 2019
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my wife and I have medicare supplemental insurance the AARP united health care. we have plan F and want to switch to plan G. We filed over the phone and provided all requested information. W e received copies, reviewed them, signed and sent back.

We received enrolled conformation stating I was plan G and my wife in plan F. When I called and ask why they said because of a kidney condition reported by a Dr Locklear. My wife has no kidney issues. Dr locklear is not her doctor.

we called her doctor, ashley batton, and they have no record of request for medical records. we tried several times with faxes for the uderwriter to review using correct information. We are still waiting for a reply. Is this how AARP insurance companies operate?

We don't understand how this could occur when all…

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Stuart Brodie

Nov 14, 2019
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I am just compiling a letter to my attorney, but thought I like to let you know what's going on. I have been trying to obtain a letter of insurance cancellation for over 6 weeks, maybe longer. Repeatedly been told, it's in review, it's in the mail, it's in review, it's in the mail...

it'll be 7 to 10 days.... 15 days later I call again to go through the same drill.

Finally, I got United Health involved, their consumer advocate got in touch with Kerry, a supervisor/manager with AARP in the Medicare Supplemental Insurance Department and Kerry got a hold of a woman named Alexandria in the review department. Alexandria told me it was late Monday, Nov 11th and it may not get out tonight, but it would be faxed on Tuesday at the latest.

It's 11:20 pm EST time, 8:30 PM pacific on Wes. and we…

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Audrey DeLiefde Flores

Sep 25, 2019
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AARP has refused payment on my fathers death claim. It appears my father made a payment on his policy prior to his death the policy was reinstated through 08/20/2019. Therefor his policy was intact at time of death. They are now trying to bribe the beneficiaries into taking check refund for the payment that was sent by my father prior to death in effort to avoid having to pay the death claim on my fathers intact life insurance policy.

I cannot believe they are trying to bribe myself and the other beneficiaries this is unethical behavior and I feel trying to bribe beneficiaries is unlawful. The other beneficiary (Kyle Russel) and I refuse the effort of AARP to bribe each of us.

Both beneficiaries myself and Kyle Russel refuse to accept the check refunds sent by AARP. What we will accept…

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Maryann Reece

Sep 16, 2019
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Why is it so difficult to get an appointment? I thought since I had a skin cancer surgery last December, that I could go back for a checkup without having to have a new referral . I called Skin Cancer and Derm office in Sparks.

The person that I spoke to was very condescending and actually down right rude. So I then call my G P's office and I was number 15 in the QUE. Do I have to spend hours of my time trying to get an appointment?

I do not think that is very professional on the part of the medical offices. They are so in efficient! Then I called my insurance company and asked them to do it for me. They said they did and I believed them.

It has been a week and a half since I was given that information. Today I left a message for Northern Nevada medical group . I wonder if they will…

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Jennifer

Sep 16, 2019
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I would not even give a 1 star rating. I called on Saturday morning to get a quote for car and auto insurance since my father is a former Marine and he told me his extended family is able to apply as well.

I called and spoke with a man, I wish now I had his name, but I do not, he was rude, he said he needed to ask about 5 questions, before he could get started to verify my father was in the system. I knew 3 out of the 5 questions he would need, and he needed his SS# and Policy # to continue, I asked if I could put him on hold and

see if I could get my father on the line which I was able to get him on right away and my father joined he call. We came back to the guy on the phone from your company and he started to ask him other questions like what is the pin you use when you call in on…

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Denise Baker

Aug 30, 2019
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Was unable to speak with a customer rep for the past two days to modify my hotel reservation. Due to this lack of service I am being charged an additional day of stay that I wanted to cancel. Please see itineraries (7453855363322 & 7459933343887) If you can’t speak with someone it’s hard to have changes made. Thank you, the Bakers

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Julie Severin

Jul 16, 2019
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13. 00. I just hate being Lied to. We have called and tried to get them to stand behind the information I was told. But they refuse. I'm hoping you can help me.

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J and Lynn Gross

Jul 16, 2019
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Member # 360311963 Purchased the PREMIER RV ROADSIDE ASSISTANCE PLAN. We had a breakdown on May 17, 2019 which required towing our Class A motorhome to a repair facility. Upon calling roadside assistance, we were instructed to arrange our own towing service, and we were provided a preauthorization reference #0039497570 for reimbursement.

Our tow bill was $850. I submitted a claim for reimbursement, but when following up on the claim today, I was informed that a check for $130 was in the mail for me at this time. I was told $130 is the maximum benefit for towing.

It does not mention this anywhere on the benefits page of your WEB site, and you can not tow ANY RV for this price. I was then informed that any RV over 2000 lbs does not qualify for towing. This is also not on your WEB site.

My…

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Marshall Leinson

Jul 16, 2019
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I have forward a letter to Untied Health Civil Right as I want AARP to know what kind of health plan you are recommending to your members. I received a substantial rate increase in my health Insurance mid stream of my contractual plan. Please read my letter to United Health Civil Rights and the Department of Health and Human Services. My AARP renewal is coming up this August and I am having second thoughts on renewing because of this health premium.

July 16, 2019

Re: Marshall and Ina Leinson 29 Hopkins Circle Methuen, MA 01844

Acct # 32525864-11-Marshall Acct # 325258644-11 Ina

Premium Payment $198.01 Dear Sir/Madam, I have been a member of AARP United Health for the past 2 years. My first year’s premium ($178.76 each) stayed stable the entire year. In June of this year I received a…

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Burton Leed

Jun 30, 2019
0

AARP Auto through the Hartford. Cancellation of a policy based on so called nondisclosure of an accident of a 23 year old 6 years ago. Hartford asks for a 3 year driving record, but actually looks at lifetime. Hartford uses false and misleading info on Lexus-Nexis.

Worst of all, policy holder cancellation will occur in 3 weeks. I just want an AARP to give us an alternative to this abuse by adding a reputable, friendly carrier like State Farm, or Allstate etc.

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Alan Fatemi

May 25, 2019
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0. The phone they sent me is a piece of junk, nothing worked when I got it. I have called 3-4 times talked to their techs, the only solution they all had a rest to factory setting which it erases all my files.

I have done three times, but sill have a lot of problems with it. I believe this cell phone is not functioning properly and should be replaced considering it is under warranty. Thanks for your assistance.

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Tressa van Rij

May 21, 2019
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My complaint is not necessarily with AARP, but with The Hartford insurance company which AARP recommends. I have been driving for over 50 years and had Hartford for 12 of those years. I have never had a traffic violation until this year when I received a ticket for going 10 mph over the posted limit.

I admit I was going too fast and paid the fine. When I received a letter stating my premiums where going up $50 a month I was floored. That is $50 a month for three years. When my husband passed away they also raised my rates for reasons I don’t understand.

Apparently, the $50 is because I am now a high risk driver. Being on a fixed income I’m not sure what Hartford expects me to do without, food, gas, paying my utilities or maybe toilet paper. It is my opinion that one ticket it 50 years…

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MICHAEL RAMEY

May 21, 2019
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I was solicited by AARP to contact Hartford Insurance for my car and Home owners insurance and advised that being a senior citizen that I would get a good deal with them.

However over time I noticed my premiums were continually increasing with no claims filed. Contacted Hartford represented and was advised that is my premium and that was that. I began shopping premiums and found that my suspicions were correct and lowered my premiums over $600.00 a month. I should have known at that time that Hartford was a shady Insurance company.

In April 2019 I noticed all my neighbors were having there roofs replaced. I found out that one of my neighbors sold his home and failed inspection because he had hail damage to his roof.

Over six homes on both sides of my house were having new roofs due to…

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Janice Welsh-Roe

Apr 30, 2019
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I had my taxes done by AARP tax prep for the first time on March 18, 2018 at Falcon's Landing Senior Residence in Sterling VA. I was to receive a federal tax refund of $2337, instead I received $975 less, the Federal Tax office said there were errors.

I was to receive a $908 refund from Virginia, instead I ended up owing $51 but didn't know it until I called to find out where my refund was. They sent a letter that I received on 4/29/19 saying I had until May 1 to pay the amount or be fined.

If I had not called them, I would not have known I owed money in time to avoid a penalty. How could both federal and state taxes been done incorrectly? I am so upset that I am a wreck. I will never use the tax prep option again, unfortunately I will have to pay someone.

I had left a message for the…

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Debby J Davis AARP 336456087

Mar 23, 2019
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PLEASE look up my file and read the notes from November 2018 to present. 31 refund for cancelling a policy and never using it, yet premiums were taken out of my bank for a year and I have been 4 months trying to get it. Every customer service rep.

I spoke to, ended up lying to me. I call back when I don't receive the check and the rep tells me my address was wrong so we updated it. ) Another check was to be sent out Dec. 27, 2018, I never received it.

The next call rep stated they still had wrong address and went to her team leader, then guaranteed me her boss updated it. Two more calls were made, no results. Manager named Curtis in Alpharetta, GA didn't want to take my call as per Zebbie the Rep.

He finally picked up and didn't read any info and ask what my problem was. Repeating this…

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Dee christiano

Jan 26, 2019
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I am a AARP member and I went to the Gateway Mall in Prescott, AZ to have our taxes done for free. We have never done it there before . I filled out the paper work very nice people and then I went through the steps until I reached the person who would go over the taxes for me.

When she got done because we have a small business and only social security there was nearly $1000 we owed and because last year we did our taxes on line my husband felt that rather then go to the last person and last step we wanted to try other services before we would have to pay just a high tax.

So the lady who helped me went and told another volunteer that I would be leaving and she understood my concern. He came over to her desk and said to me "the computer does not lie and never come back here again".

So I…

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Richard Hirschorn

Nov 5, 2018
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On October 29 I spoke to united health care about 2 drug plans A woman named Shakeida was going to nail out a description of the plans and applications to me Today is November 5 and still I have not received the information Icslled united health care and spoke to a Donna H if 1990617339 and received no assistance In fact said could not help and then when I asked to speak to supervisor said computers were down then disconnected me Please help

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Sydnee Petersen

Apr 13, 2018
0

Insured: Jane Brand DOB: 1-11-59. Claim : LC-693400

My complaint is with New York Life. I am the beneficiary for her Life Insurance . I called today and spoke to a representative who stated that it was still under review. It has been under review for 10 weeks. This claim is incontestable, as the policy was over two years. New York Life received the death certificate / claim on January 20th.( Postal Certification) I finally received a letter dated Feb 5th they had received the death certificate, and claim. I received a letter dated March 21st stating the claim is still under review. Today I call ( April 13th ) and the claim is still under review. I asked for a time frame and was provided none. At some point there should be a finality to this process -one way or another. I am requesting…

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Carl Poirrier

Dec 14, 2017
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To the CEO and Executive Team, On Dec. 8, 2017 I tried to apply for a life time membership which tied up my checking account of $400 for 4 business days. I then tried to use my credit card from the same bank.

Now I have $600 tied up with AARP, my credit card granted authorization, but it was never taking out by AARP. On Dec. 13, 2017 about 1730 EST, I asked to talk to a supervisor which was a woman named Anita, I explained to her that I talked to my bank and they stated that the funds were authorized.

I had to repeat myself over and over and asked to talk to another supervisor, she refused to let me talk to another supervisor. When I asked her to tell me her name and employee number, she only would give me her name and refused to give me her employee number.

I want to become a life time…

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Brian Fahey

Oct 3, 2016
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I've made a phone complaint about purchase #58164849 & 64488139, now I'd like to add #66005009. All have to do with the re-manufactured starters supplied by MPA (Motor Car Parts of America) Each failed, the latter within 4 hours of installation. Each has cost me a tow, and mechanics charge. In addition and because my vehicle could not be used, I had to pay others to take me to Doctors appointments and food shopping. I live in a rural area, so bus and taxi are not available. Thankfully I had no emergencies. However not having the ability to go to Church, visit friends, and miss out on opportunities I enjoy has caused me unnecessary stress.

I even had to hire others to take me to the pharmacy to pick up my medicines, of which the heart meds are critical. While AARP made the effort to give…

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Carolyn Hampton

Sep 26, 2016
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The stay at Comfort Inn in Booneville, MO Sept. 24th was very pleasant. But, the complaint is as follows. No discounts were allowed because of it being a busy, booked up week-end due to college football games in the area.

My sons state trooper discount was not allowed for their room and my AARP discount was not allowed. 49 instead of the usual charge. We have stayed in your motels for many years and feel that this should not have happened this week-end.

One room was in my name and the other room was in Kendall Hampton's name. If you can do anything, please let me know.

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Ann Hussey

Jun 10, 2016
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When I try to book online the only senior rate listed is for AARP. Then when I don't want to give my AARP # because it 'shares' it, I cannot proceed. So bottom line, I cannot get a senior rate unless I have an AARP card and I share my information.

I consider that an invasion of my privacy and discrimination against anyone who doesn't belong to AARP.

Also, the rate on line was $132. 05. What's with that?

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rosalyn resnick

Apr 29, 2016
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Made and paid in advance for a reservation for my daughter and son-in-law at a location in Oxnard for 3 nights April 22-25. I had previously reserved 2 room in October for their wedding with no problems. This reservation was under the name Kennedy. They found out that the pool was not working - they had invited my 3 year old granddaughter to come over to use the new water wing accessory they had bought.

They are all from out of state. My daughter was told that I was informed about the swimming pool which is a big lie! I wouldn't have booked the room. I am asking for at least $100 refund or a future credit at any Hampton Inn. I am a Travel Agent - IATA 05814384 and work with the AARP and will write a negative report to Trip Adviser which I use a lot for recommendations if my request is not…

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Steven Bruce

Feb 10, 2016
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February 8,2016 I called AARP at 1-888-687-2277 requesting online auto insurance "quote" only. On February 9, 2016 AARP electronically STOLE $16 from my bank account claiming it was for a membership. A membership I did not request or agree with.

Everything time I contacted AARP to recover my money I was lied to, yelled and screamed at, and called filthy names by AARP representatives and customer service employees. On February 10, 2016 I called AARP to request information about my money that THEY had stolen from my bank account and again I was extremely verbally assaulted by an AARP manager yelling, screaming filthy names towards me.

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William P. Davy

Nov 2, 2015
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I reserved an intermediate size vehicle on 10/22/15 online, for pick up at Hertz Muncie, IN on 10/23 and return on 10/31. I choose the intermediate size vehicle because I was taking a total of 5 adults to Denver, Co and back.

I arrived to pick up this vehicle and was met by a VERY RUDE young man at the Hertz counter. When he gave me the keys to a Chevy Sonic, I asked if he had any other cars that would fit 5 adults, as the Sonic will not.

I was told "Today the Sonic is an intermediate size car, take it or go somewhere else". I gave him my license and credit card and then my AARP member card, at which time I was told " We don't take that stuff today, I'm too busy" When I asked what he meant, he replied " take that AARP card and

put it back in your wallet, I don't have the time to mess…

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Philip Herschler

Nov 1, 2015
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We frequently eat at the Atwater CA restaurant. Usually everybody is very polite and the food is always very good. I am a 74 year old senior citizen and do use my AARP discount card. I would say it is a strong reason why we go to Denny's, not just in Atwater but across the country when we travel.

This morning after eating breakfast I presented my AARP card along with the bill and sufficient cash to cover the bill to the cashier. The cashier set the AARP card on the counter, rung up the bill and said, Oh I'm sorry I forgot to swipe your AARP card so I can't give you a discount.

She insisted there was nothing she could do. I asked to see the manager. A lady came out and started seating people. I did not realize she was the manager but when the cashier returned I asked her if the manager…

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Larry L.Houser

Nov 1, 2015
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I am a member of the AARP and used my discount to recently buy a vehicle. There were problems, and here is what happened. I bought a 2010 Buick from Heritage Chevrolet-Buick,11234 Reisterstown Road, Owings Mills Md. 21117. They refused to honor my warranty for a transmission repair even though I had documented my complaint through the BBB and the AARP on four occasions.

They then told me that if I didn't pay for the repair they would charge me $500 to have my car returned. That seems like extortion to me. How can I warn others about this horrible dealership? It will start with this complaint but I will continue to share my story online.

I am presently out $500 that should have been fully covered under warranty.

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Anonymous

Feb 26, 2015
0

AARP has given me a some great work offers after my retirement. Life doesn't end at 50, this is what AARP believes in and encourages senior citizens like me to continue working as long as we have the energy to do so.

I am a member of AARP and with the benefits like life insurance coverage, discounts on few online websites,gadgets,discounted rates on airfare,car rentals etc. They offer many good deals for members and I have saved money using their membership offers.

Elderly people who are looking out for a comfortable,affordable lifestyle after retirement should opt for AARP to make life convenient.

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