Academy Sports

Springfield store 12/5/22 11:45 a.m

We stood in customer srrvice line for 15 minutes while clerk was on phone with a customer. She finally came to lady that had been waiting in line also and didn't say "thank you for your patience" or "sorry that call took so long" I suggested to her that she should tell the phone customer she will return the call when she is free. The other clerk (who had just come up there) said "She wasn't on the phone that long". I told her I didn't need her to accuse me of lying and to get the manager. He came from the back room and says, "Yeah we get alot of calls" and my husband suggested too that they should return the calls later...no apology, just defensive. I was fuming! With a manager like that, I now understand why the clerks are snotty and rude.

On November 25th, 2022 I purchased a firearm through Academy Sports to have it sent to store for pickup. Delivery date was November 30 or December 1st. The 22 caliber rifle was purchased for my stepson 14th birthday on the 3rd.

I could not give the child his birthday gift and now it's been 9 days and still no package. According to the tracking the label was not created until 5 days after the order. FedEx tracking says delivery on the 5th by end of day and the tracking number that Academy gave me and the FedEx tracking number are not even the same.

I will never purchase anything from Academy online or in store. And, I will make it my mission to post this bad review and ruining a child's birthday every chance I get. NOTICE THE DATES ON EACH PHOTO.

The Decatur Alabama store was extremely rude in the gun section. My address had changed due to moving and I had ordered a rifle online. My drivers license had my old address on it. I completely understand that you have to have your correct address on a government document such as a drivers license to purchase a firearm .

I went in to ask what I would need to do as far as documentation to be able to pick up my purchase. The two guys working the firearms counter ( on 11/28 at approximately 5:45 pm ) without making eye contact , would rudely say we can’t sell you a firearm without the correct address.

I COMPLETELY UNDERSTAND THAT !! I wanted to know what was excepted as proof of address. I asked to speak to a store manager. She was absolutely no help either. I just canceled my order.

Your customer service person at the Lafayette, LA store on Ambassador Caffery is very very rude. Her name is Kayla. I walked in with a return and was unsure of the procedure as I never returned before. I politely asked her where I had to go, and without looking up she told me to get a sticker put on and get in line.

After I got what I needed, I proceeded to a register to complete the return. I had 4 of the same shirts that I was exchanging for a smaller size. Something was not scanning correctly because it was a Black Friday special so the young lady checking me out went get her.

She was trying to tell me I needed to pay the difference because it was a Black Friday special and it was no longer Black Friday. All I was doing was an even exchange. When I asked for a manager she walked away…

I went to return some soccer cleats. I was told by sales rep when I bought them that I had 60 days to return. We weren’t sure of the size since Academy doesn’t let you try on shoes with soccer socks at the store (which are thicker) and was told we could return them if they were too tight.

Today (under the 60 days) we were told that we couldn’t return them since the shoes were “unsellable”. My 9 year old daughter had only worn them once. The cashier was rude and threw the box at us. I told him I wanted to speak with a manager and he claimed he was the manager (which is odd since he was also the cashier).

I told him that it was unprofessional to treat us like this. I was with two young girls and that wasn’t a way to treat customers. He finally accepted the shoes and let us do a exchange.…

My complaint. My card expired. I did not get a renewal. I called they said it was because of inactivity. 8585. They wanted to give me another phone number. i did not take the 3rd phone number. 6439

Worst check system in the world. Waited 15 minutes to check out in the Lafayette store on the south side. Will not be going back

04 I would like the remaining balance to be put back on my debit card. I made this purchase Friday at the dalton location on shugart rd.. debit card ending in7222 that was my first and last time shopping there.

Super upset I work too hard to be over charged

I live in Hiram GA and I purchased a Taurus G3x 9mm handgun from them today. The sales associate pulled it out of the safe and told me it was New. Upon further inspection this evening, it had indeed been USED.

I have purchased many firearms from this store. I will be filing a complaint with the BBB! I paid a NEW price for a USED handgun!! I'm VERY dissatisfied and disappointed that this store would do this. I will also be speaking with the Manager of the Hiram GA location as well as the Regional Manager ASAP!

I understand the no refund policy for firearms (I used to sell them myself) however you cannot sale a USED gun as NEW. I will also be speaking with my attorney about this.

21st I'm not sure of his name but he kept following me I feel like I was definitely discriminated against for my looks so I finally confronted the gang of employees and asked why in the fuck the where treating me this way and then the manager snaped off at me and said I'm not going to cuss him or his staff and

treated to call the cops on me and as I left he said to never come back I don't feel like I was doing anything wrong by shoping like everyone else and I was decimated against for the was I look and was very versatile embarrassed it was humiliation of the highest level and if the isn't anything that can be done to show this worker he was very wrong I will be filing a lawsuit for his actions I would rather he be punished in house rather that involved the courts please contact me and…

I will never visit your store again in Montgomery Alabama!!! The return policy wasn’t posted anywhere on the ammo shelves so when I tried to return two boxes of shells for a swap or refund I was rudely told I couldn’t and basically told to bad!!!

The employee at the gun counter was so rude!! I’ve spent a lot of money at this location but not another penny from me!!!!!! I’m done with Academy!!

Went to the Academy on Katy Fwy and asked employee Zayra cashier to please hold my stuff that had around $400 worth of stuff while I went to get something. I came back 10 minutes later and asked her if my stuff were still available she replied “no, restocked” and smile while she walked away.

I’ve never felt so angry and disrespected. To top it off I couldn’t find the things I wanted, only ended up with 2 things out of the 20 things I had.

The new lady at the customer service desk at the Eastchase Parkway Academy in Montgomery is incredibly rude and loud. Not typical of the interactions I typically have with Academy employees.

They would not allow me to make a total even exchange on to Tshirts. From a size M to a size L and I was told no!! So what am I to do with 2 tshirts cost me well over $50 .

to Dicks spent my money and threw those academy shirts on the floor and grinded them into the side walk in front of the store! Gotta go I have so many more places to complain about a total even exchange!!

Just size M to size L! Who would have guessed that I would get robbed by academy!

I spend thousands and thousands of dollars here. I even have their credit card. Today this store left a disgusting taste. Girl named Haley hesitated to give me her name at the end of us checking out & let me tell you why.

We go up to the next open register. From the start she rolls her eyes as we’re walking up to her register. She does not greet or say anything. The whole time as we’re putting our items on the table she looks miserable.

Checking her phone & talking to co worker like she is not at work. ) she says sarcastically “yes I do” with a nasty smirk. The “Manager” passes right by with no cares, she just looks at me & keeps walking, she also heard the conversation, so she was no use.

This place is pathetic & unprofessional. I spent $100’s of dollars just today in one purchase &…

Bought a new Wilson putter from the Macon, Ga. store during the summer. Before the summer had come to an end, the putter face fell off. After completing my round of golf without a putter, I went immediately to the store to replace the defective club.

Unfortunately, I did not have the receipt for the purchase because no one expects the face of their putter to fall off. While trying to explain this to the store manager, his response to me was, how could he know that it was not stolen.

As a 62 year old loyal customer, I was completely offended by his assertion. I left the store very angry and immediately called your customer service number to lodge a complaint. The $80+ I spent for the putter is not worth losing a loyal customer because of a manager that does not understand the essential…

The company is rejecting its own technical glitch with its online order system. I updated my default shipping address to the new one a few years ago. After placing an order last week, I noticed the order was shipped to my old address rather than the default shipping address.

I tried to log back into the system and realize there is a technical glitch with the system- even I have set the new address as the default, the system will 100% use the non-default shipping when I try to place orders. This technical glitch only applies to Academy - none of other main ecommerce sites such as Walmart, Amazon will have the same issue.

I called in multiple times and was able to talk with the senior supervior Tony with case #220904-000993 today. After complaining the issue,. Tony stated that there is…

RACIALLY PROFILED AT ACADEMY SPORTS!!!! My son and I came to your store to find some gear for his football equipment, unable to find this equipment i needed to go to the restroom. I asked where it was located. I found the location and went into a stall while there I heard someone pacing outside of the stall.

Upon my finishing up I was leaving the restroom when a young lady employee approached me and asked "what I was doing". I answered "excuse me"? then a man also approached us and said that he suspected I had been stealing and said "a lot of your people come in and stuff items down their clothing".

At this point I was very upset and respond that I don't have to steal from your store and raised my T-shirt up to prove my innocents. He(Steve the store manager) said I needed to look in my…

So went in Sunday to look for a youth football helmet, the Riddell Speedflex, which according to the website were available. Entered the store around 1100, and there was nothing on the shelf. So I inquired with the front end employee near the exit doors, and he said there are shipments on Sunday and Thursday. What?!?!

So I get no further assistance? WOW! So today I call and inquired if there were any Riddell Speedflex helmets available, the person on the phone asked other employee and said they don't carry that helmet they carry only have "weddell" helmets.....

and he wasn't sure about any shipment. What is the heck????? Again WOW! This is not the first time I have had just incomplete or lack luster customer service with the Daytona location. Please get these folks some help on knowing…

The College Station store looks like a Third World war zone. Totally turned into a piece of trash and tons of us will never go again!

We are shocked that corporate will allow this

Bought a firearm online on a Thursday night. Received confirmation that it was ready for pick up on Friday. Stopped in on Friday to pick up the firearm and complete my paperwork for a background check. Indications from the sales person was I might have to wait 15-30 minsfor an approval; but I can continue to shop in the store while I wait.

After 45 mins, was told my purchase was being held up because my back ground check was delayed. In the meantime, I was asked to sign a no return policy, as Academy will not accept the firearm if defective, but, will be happy to send the firearm to the manufacturer for repairs.

Shortly thereafter, I receive an E mail from Academy indicating if I do not pick up my order, it will be cancelled. Waited until Tuesday, 3 business days later. Attempted to call…

My issue is the cashier. Customer service. She didn’t speak at all. She didn’t greet didn’t tell me my total didn’t ask or say anything. Scanned my items and just threw them in the bag. She gave me the receipt and walked off.

I called the store twice to let them know but no answer. Not sure why she was there she obviously was not in the mood.

You have employees at your Midwest City store stands around doing nothing while we the customers wait in line to get checked out.Ridiculous and you have one register open with at least 7 different customers waiting.I felt like I was in Walmart.Then to top thing off I tried to use my Academy credit card that I activated yesterday and it was rejected.How embarrassing.I have excellent credit and I get rejected while other customers heard that.

The Lufkin Store

I was trying to purchase a pair of Rayban sunglasses that were on sale. When the association scanned to glasses that I wanted they scanned $98 and on clearance. He told me to wait and went to customer service. Then they told me they were $121 that the sticker was not correct. When I asked if they were going to honor sticker price they told me no!! Every store I have shopped in has honored sticker price even if it was the store’s mistake!!

I went to your store after I went online a item that they showed that your store had it. I was told that they didn't know what to say with attitude. Is this how you treat your customers, then I will never return to your stores ever AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

I am crippled and can't just come to store and walk to gun department see if gun due today came in. Called from 319pm to 830pm tried operator several times hunting several times and tried other departments justnto reach a human and never did and my friend tried calling to for 2 hours before said screw it but

pretty sad cant reach someone and when in store certain departments like guns just kids with no knowledge and could care less if help you or not. I never liked Dicks over ar15 ordeal but they just down road and maybe they answer their phones.

Its customers that make or break stores and these young kids need attitude adjustments. Pissed

I ordered several blue jean shirts and different colors Jeremy took my money to the tune of $151 straight out of my bank account so far I've seen neither the money back nor the shirts and I'm pretty damn upset about it

the academy in pearland parkway has horrible management, especially the manager named “caitlin”. never have i ever been to an academy and treated so poorly. i hope you take serious actions w that manager.

Was thrilled when Academy opened a store in my vicinity (Conyers, GA). I went to my new store looking for items shown in stock at my location. I was excited to enhance my fishing experience. I asked 2 sales associates and a customer service associate for assistance as the desired item was not on display.

All 3 said that if not on display, not in stock. None offered to look. I am a manager in a multi-store chain. I phoned store manager to inform him of lack of effort to assist me. I thought he might like to address the situation and tea in his staff for better service.

He asked for names and told me he "didn't want to use a shotgun approach". It was at opening and store was not busy. 3 associates failed to help me with an item in stock. They did not offer to look.

Seems to me this is a…

Boys in gun department (may 4, 2022 afternoon)standing watching me wait to buy a gun! They stood around as I looked for gun I’ve been saving for. Bought AR10 from a real dealer! ” Never will I step foot in this dog and pony show!

Your damn camera will verify me I assure you! Thanks for nothin!

52 which I paid in full on 3-31-22 to bring my card paid in full. 00. I called and the first gentleman was obviously confused so I requested a supervisor. The representative transferred me to his "supervisor" who said that I have to pay the charge. 00.

He then went silent and didn't say anything for 33min and 31secs. I called back in on my wife's phone while the first supervisor was still on my phone listening and spoke with another supervisor Rebecca (super nice and courteous) who resolved the issue.

The whole time I was on the phone with Rebecca the other supervisor just sat there. After Rebecca was apologizing for my experience the first supervisor hung up. This is just unacceptable for a "supervisor" to refuse to help let alone just sit there and listen to the whole conversation with…

I was at the Huntsville, Tx store Sunday and walked up to the gun counter to purchase a scope, I noticed that the associate was selling a gun and knew that he would be a bit to help me. I walked over to look at ammo and noticed he called a manager to walk the gentlemen out, so I went back up to the counter and stood in front of the associate waiting to be waited on and

a gentlemen walked up behind me and when the associate turned around faced me and asked he would take the next person which I thought would be me, instead he pointed at the gentlemen behind me and said I can help you next.

I got upset and told the associate that I was next and he continued to talk to the gentlemen behind me. I then left. The scope I wanted to buy was cheaper on Amazon but did not want to wait for it and…

I ordered a safe on sale , it never arrived was given the runaround spent over 80 in renting a uhual and dolly. The company would not ship direct to house wanted me to drive 2 hours to nearest store that had safe I. Stock.

Did nothing to rectify the situation.

The guy at the Hoover store in the firearms department was just a straight up asshole the whole time I was there and I’m in academy all the time and just because of that I will never go back to academy until he is terminated he had horrible customer service

I was in your store yesterday and while I was shopping for some arrowheads for my bow I noticed the store was selling ammunition made in Russia

With all the is going on I would think the company would have pulled away from selling anything that Russia has their name on

I spend a lot of money at academy but will not be shopping there as I just can’t support a store that does this type of business practice

I have shopped at Academy sports for everything for years. Everyone in my family does. From canopies, BBQ equipment, wagons, tents, football and track gear/equipment for all my kids, and other supplies. I always receive great service. Not tonight! I went to the location on Millenia Blvd in Orlando, Florida because I placed an order online today for 2 cots.

I checked in with Sean at the desk and provided my order number and ID. Sean called on the walkie for someone to bring my order up to the front. Cindy Y. brought it up and ask me 3 times if my ID was verified.

By the 3rd time I decided to ignore her and she said she wanted to make sure. I have done this enough times to know that they don't request that the order be brought up to the front unless verified.

I guess I look like I would…

I went to Academy Sports in Lubbock, Texas (the one that's located on19th St. and the West Loop) I had an exchange so I went to Customer Service. I thought Customer Service was for refunds and exchanges Only. The young lady working Customer Service was rude and she said that when they got busy the Customer Service was open to all customers.

If that's the case then you all need to put up a sign that clarifies that! That young lady also needs to go to classes that will teach her good people skills. She was a tall,thin,rude,white girl.

I called FedEx like I told to by the escalade department, but FedEx said that you the shipper had to file the complaint, here is the tracking number and the order number and the incident number tracking 77083821055 , order 351983054, incident 220225-000064 , I know and understand that the tracking number shows that the package was left on the porch, but we did not get the item, there fore Academy Sports or FedEx owes me $144.44 you may just put the money back on our Academy Sports credit card. Thanks , Mr. Bailey

On February 18, 2022 at the 2710 N Maize Rd, Wichita, KS store, I went there with my my son to purchase a tennis racquet for him. I am an AA male and as soon as I entered the store a white male associate began following my son and I.

At first, I thought it was a coincidence that every time I was in a department we was in it too. I finally became annoyed and asked him to stop following my son and I around the store. I did complain to the manager on duty and he has my business card.

I regret not having my phone out to record the incident. I am medical provider in the community and own my own clinic. I am highly educated and financially sound. This is obvious racial profiling and I am disappointed that Academy hires employees who are not culturally aware.

I plan on returning to this…

I visited the Sherwood, AR Academy Sports location on 9/22/2022 shortly before closing. My boyfriend and I visited the store to purchase a few outfits for him. I left the house in a tank top and sandals, but found that the temperature had dropped significantly throughout the evening. We entered the store and I bee-lined it to the shoe department to find a cheap pair of close toed shoes to wear out for the evening. I found a pair of $17 clearance sneakers that fit. I put those shoes on and my other shoes in my bag. I carried the box towards the front of the store and stopped in front of the main mirror of the dressing room to check my outfit and make sure the shoes looked ok. I left the dressing room and went to find my boyfriend.

I found him in the mens department looking at jeans and…

Very sad that you fired your long term manager for stopping theft. Very Sad

I was excited when I seen you guys still had the PV a&m HBCU merch in stock. I took my time to find the perfect hoodie for MLK day, I did indeed. As I’m checking out I wanted to use my Christmas gift cards & the cashier never acknowledge me.

I swipe twice til she realize I have gift card. She charge & bag my hoodie super fast, as I was putting my card in my wallet, the cashier says ok thanks & have a good day. Before I can put my wallet up she threw my Bag on the ground.

I picked it up & kept moving. I would like a gift card for that disrespectful treatment. I’m a human being.

Returning a Christmas gift with receipt that was given to my son by my brother. He purchased the gift on a credit card when we returned cashier said we can’t get gift card only credit back to card originally purchased on.

This is the most absurd thing I’ve heard of. We wanted a academy gift card that he could go and purchase something and spend the money in your store. Well we will take all our business elsewhere!! Dicks customers all the way now

I was racially profiled and followed around the store and the cops were called on me for shopping and not finding what I needed. By Jonathan at the Academy Sports in Denton Tx. He followed me around from the time I got in the store to the time I left and called the cops on me too.

I bought a shotgun on line and had it shipped to the Jackson TN store. I received a text that my weapon was at the Jackson TN store. I went to pick up my weapon and was asked if it was for me, I said it was and then added that I was giving it to my son for Christmas.

They asked how old he was and I said18. They told me that since it was for my son that he needed to come on and pick it up. I corrected myself, I have six kids and my 18 year old was on my mind.

The gun was for my 17 year old who will be 18 in February. I was told that since I had told two different stories that I could not have the gun that I had already paid for. I told them that they needed to credit it back to my account.

I was sent to the service desk by what I believe to be the store manager and was more or less…

I ordered a gun for my son for Christmas online and went into the store to pick it up. The guy asked how my son was and I said 18 but he is only 17. I tried to correct it because I have 4 ages18,17,16,15.

I told me he couldn’t sale it to be because I lied. They were very rude. I was treated like a criminal and told for lying I could get 10 years. I am a retired police officer and do not appreciate being treated like I was.

This was the store manager.

Was shopping at Academy on 27 Nov in Killeen Tx where I usually do my shopping, when at the checkout I said I have a military ID and I was told they weren’t offering a military discount! 00! I think it’s horrible to pick and choose when u offer a military discount!

Please explain to me I’m military not one day and not the next! I will not be shopping at this Academy anymore that is a shame to do that to military!

I’m An Academy Employee And Today At 2:20pm November 27th 2021 , I Had Talked To My Department Manger About My Availability Because She Had Me Working Days That I Couldn’t Work . So We Talked To The Store Manager Steve And Steve Raised His Voice At Me Because I Didn’t Understand How They Were Going About The Whole Availability Thing And He Just Kept Getting An Attutied With Me Because I Was Already Upset Because I’m Getting Points That I Shouldn’t Be I Just Would Like Someone From Corporate To Contact Me At 4177712314 Thank You

Your 2021 Black Friday sale starts today 11/21/21 and I place an online order Guess what? It’s already out of stock. Nothing special, just a couple of xxl shirts. Unbelievable Guess I’ll just buy elsewhere. Thanks Don Brown Wichita Falls, Tx

Chat for customer service is a waste of time! And speaking to someone is a joke. They talk slang! And I don’t think the people answering the phone are in a real office, I think these people are at home.

I asked to be transferred to someone else and she hung up on me! They don’t send an email that your item is on back order, so you think you got gipped. I’m super frustrated!