Academy Sports

I purchased a gun from Academy yesterday on 11/14 /2021 . Without my knowledge or any discussion about it they gave me demo model . I don’t buy weapons regularly to have known that could be the case unless you are careful.

I didn’t not assume that my local store will take advantage of me this way . Magazine had a hairline crack in the bottom of the magazine I did not notice. I spoke to Store director Andrew Lovingood who was not any help whatsoever. Such a poor experience.

I could not exchange it for new gun which I paid full price for . I will express and share my experience with everyone I know trough all the media available to me . I hope this store closes soon so other people don’t fall to same experience.

I went in to Academy to purchase a a pair of shoes for my daughter fundraiser run, a pair of dance shoes and a fishing pole for my husband and to pick out his first fishing pole for 5th birth today. I had registered online and was offered 10% off when I showed the employee at the register she said that’s online only, I said can I order online and pick up?

She said if you want to and stops the transaction and said that it would save 13 dollars. I said I would like to because 13 is a lot of money. The manger, Jess said you will have to wait to pick up your order we have others in ahead of you.

Mind you those orders have not been pulled from the shelf. This is such a sad tone for a manager to take with customers. That is the manger!!! Being a business owner for 11 years a mangers tone is…

Had to wait for someone to check on online order for 15 minutes then no would tell me what was going on with order . Waited for another 15 for the manager Brandon to come talk to me . Just replied hold on never apologized and then when the items came I hold not get it loaded with bar code scan and daughter ID we explained she tried to add my name but th e irder had already submitted.

The manager Sherill Wallace told me they had problems we people stealing and 8 could give them anyone’s phone number and not my daughter. I explained I had her scan code and oils get her on the phone . She said that anyone could be on the phone .

Patronizing and smerking- told me she was doing me a favor . I am not a thief and drove 1 1/2 hr and had already been told I could pick it up . I felt like I was a…

Hate going here. Every time I ask any of the gun, fishing, archery counter personnel anything they look at me like I’m stupid and don’t know what I’m talking about. I will not be shopping at academy sports ever again.

I’m tired of the employees not knowing basic things.

Terrible return policy. They take your return it takes up to 60 days to get your money back. 00 for a defective product and they don’t have another to replace it. I can’t even go buy it somewhere else. I’d give zero stars if I could

Went to academy sports and Hattiesburg Mississippi today spent $5 00 and some few dollars then tried to buy a pistol that was on sale the manager would not sell it to me she said I might be gone let my friend that was with me have it I don't see where that's any of her business what I'm going to do with it as long as my background check passes I should be able to buy anything I want to she was rude and

had a serious attitude problem I had just purchased a shotgun how did she know I wasn't gone by that shotgun for someone else she don't know and it's none of her business anyway and unless something is done about this lady I will not spend one more penny at academy sports there's two or three people that I know if told me how she was down there I don't maybe she needs to be working for the…

WISH THERE WAS A WAY TO GIVE THIS STORE A ZERO STAR. THEY ARE THE WORST AND YOU CANNOT REACH ANYONE TO COMPLAIN. NEVER!! EVER!!! NEVER!!! RELY ON THEIR SHIPPING TIMES. THEY ARE NEVER CORRECT, TAKES MUCH LONGER THAN THEY SAY!!!

AND THE TRUTH OF THE MATTER IS THEY DO NOT CARE AND THEY DO NOT WANT TO HEAR FROM YOU!!!!!!!! NO ONE WILL ANSWER THEIR PHONES!!! AND THE VIRTUAL CHAT IS ALSO WORTHLESS!! ABSOLUTELY DISGUSTED FOR THE SECOND TIME WITH THIS STORE!!! WORTHLESS!!!!!!!!!!!!!!

Among all I can complain about the most important complaint is how Academy stopped accepting veteran discounts.how disgraceful.

i have been lied to when it came to a pool i purchased on 30 August 2021 and to be delivered by 15 Sep 2021,. When i called on 20 Sept to find out what is happening, I was told that i had to call EFW (dont know who that is and no inatructiona or emails or phone calls made to me to schedule a delivwry) so

i gave them the benefit of the dought even knowing it sound right, and i was scheduled for the following day delivery between 7 and 11 am. I work in retail and underatand delivery issues that arise, so at 6 pmI called to findout the status, after a 30 minute wait, person came back and said the pool was damaged so

they could not deliver, boxed pool damaged when loading on a truck to bring to my house and deliver? I am very disappointed that they just couldnt call me when it came in…

Returning an optics I bought for my rifle. I showed up with my receipt and I receipt for an item they gave me store credit for. I have bothe receipts and the cashier and store lead were being rude and I asked for store manager and they kept asking me questions after I told them just get a manager I'm standing in front of the store over 20minhtea waiting for I don't know what but

this is emberassing and unacceptable . 210-769-5558 Thomas andershock

I went into Academy to buy a scope 9/14/21 and the sales person told me I would get a 50 gift card if I bought a Vortex 3x9x50 scope. I had seen the ad on the internet site so I was happy.

I got mounting rings and went to the cashier who informed me that the sale must be over because he could not find it on his little sheet. I was disappointed but the thing that aggravated me was the rudeness of the cashier.

He acted as if I was trying to get over on Academy when the sales person told me when I was looking at the scope I would get a 50 gift card. The cashier needs some training on how not to aggravate a situation.

I still bought the scope but I will return it tomorrow and go somewhere else. The Academy store is in Grapevine and it was around 11 to 11 15 today the 14th. I guess the…

Quit advertising items on sale that’s out of stock, it the big lie either you have it or you don’t that’s all academy sports stores and online

I was in your Mesquite, TX store on 8/23/21 at around 3pm wanting to buy running sneakers. I walked to the women's shoes and one of your agents started to follow me and stopped and just stared at me while I was trying to figure out which pair I wanted to buy.

When I looked at her she looked away as if I wouldn't notice her just standing there staring at me. She didn't ask me if I needed help or anything, she was just watching me as if I was going to steal something.

When I had my shoes in hand that I was going to purchase she began to follow me on the next aisle over until I stopped and looked back. The point where she just stopped and watched my every move is when I felt that I was being racially profiled and I didn't even have on a mask! maybe…

Called about a kayak, waited vainly for deptartment to answer phone, disconnected twice, called 3rd time told that since I did not see kayak in store it was probably not there (though listed online as being there), this was the Willaim Cannon store in Austin. Next I tried to call the Brodie store about the same kayak (listed online) First call disconnected, 2nd call dialed O and told she could transfer me to the department.

I told her they don't answer phone, she told me she couldnt leave and check and promised me someone would answer if she transferred me, 3rd call transfered, told he could not leave station, but he would transfer me to associate, waited 8 min told they would transfer me to another associate, person picked up after another 8 minute wait and told me he would walk across…

I went to manhattan ks academy sports on Monday and found some pepper spray on clearance rack for approx $7. I grabbed 1 and went to check out. It rang up for $21. I told them i got it from clearance rack and they went and checked.

They came back and said someone stocked them in the wrong place and they refused to sell it at the price marked on the shelf. I believe that i should have received it at shelf price since it was not the only one there.

I returned the other item i bought on monday and do not plan on shopping at Academy again because I dont feel that the company states for the customer.

I live in Arlington, TX. I was wanting to come and purchase a firearm and clothing and wanted to make sure the store had it in stock. I called 14 times. I was disconnected every single time. While on hold for a manager I was disconnected.

While on hold for the hunting and fishing department I was disconnected. While on hold for the OPERATOR I was disconnected. I finally got Jason to come to the phone who informed me he was part of the management staff.

I explained the situation and that I had spent 45 minutes calling to try to spend around $2000 today. His response was a big sigh and "how can I help you". This is not acceptable. I will not return to this store.

I will not purchase anything from the website from now on. I just want to make sure the company knows that either your ENTIRE…

I went to purchase shoes for my husband. I found a pair marked as on sale. The cashier assured that the shoe was not on sale. I asked for a manager. The manager contacted the floor person and they were indeed on sale.

The manager rang up at a discounted price but still more than the listed sale price. Why was this? This is very poor customer service. I will not shop this store again unless I photograph the shelf price to assure the cashier can charge the correct amount.

To whom it may concern,

My name is Jeremiah Fuller, I employed at store #21 located in Humble,Texas. I am writing this complaint because I was terminated today on Friday at 4:30pm. I have been employed at this location since June of 2020. All of my reviews of my work performance have been on point and target. I love my job and I take pride in it. Yesterday on July 29th, I put in my two week notice with the intent to transfer to the Huntsville location, due to me attending college there (Sam Houston State). All supervisors where there in attendance for my request, and I was waiting for my approval to transfer. I came to work on time today, in the middle of my shift, I was given directions to work the back track area of my department per my team lead Sheleigh Moran on which I followed her…

Customer Service Complaint. I purchased an item today that was the display model because it was the last one. I requested a discount off the item because it had the finish scratched off in multiple places. The manager was called over by the associate and the managers response was "Are you serious".

I know it is hard to find good quality employees right now, but you wouldn't expect that from a manager. Anyways just wanted to share because it actually pissed me off a little after I left the store.

i was shopping and I went to the bathroom to change my daughter diaper new born 17 days old , when I was changing her a smoke cloud came from under the stole in it smelled strange up like weed and when I was leaving the bathroom she was leaving to and she also smelled like weed too .

She tall skinny, and white with curly hair pointy nose and this happen last week on Wednesday in the morning time so I asked for her name and it’s how I found out by employee and them my mom went as Well and she saw her get out of a grey Honda with tinted windows and nice rims when she went and she smelt like weed an don’t know how any other people did not Notice if she has her medical card she needs to be doing that at home and

be respectful for others and not do it at work because that’s just wrong and…

I go to my local Academy Sports in Louisville Kentucky on an almost weekly basis and make multiple purchases throughout the year.

When entering today I was carrying my helmet and work backpack with all my data sensitive supplies inside. The door greeter refused me entry unless I left my belongings at the door.

This is unacceptable behavior and you should not assume your customers are a security risk. I will not be returning to Academy and I will be closing my Credit Card with them this week.

I placed an online order (328554789) on Wednesday night.

Thursday morning, I stopped at the store to pick up my order and was told it wasn't ready. So I returned later that same day on my way to work. I sat outside at Curbside Pick up but no one came out. When the Curbside Employee stepped outside, he walked up to a different customer and I overheard him tell her she had to go inside the store.

As he walked away, I called out to him to ask him a question but he completely ignored me. So I too went inside the store, inspite of the fact that I was now running late for work. I approached the door greeter and he said he'd contact someone to assist me but no one came. I couldn't wait around any longer because I was on my way to work.

When I later checked my email, I saw that one of the items…

00. Well according to your company policy you guys will price match. 00. He contacted his manager "Doug" on the radio and according to "Doug" y'all do not price match unless it's local. Well Ed's gun shop is about 2hrs from y'all's location.

But again y'all's policy says any store or online advertisement. So I asked the fellow to ask Doug what is consider local and he stated 30 miles for the stores location. Now what sense does that make if it was within 30 miles then I would just drive to that other store and purchase it.

And there are several places online that have that same price but I wanted to purchase it from yall because I like academy, and I wanted to get it right then. And you would think since Doug is a manager he would have atleast come out of his office and talk to me and…

The store's computer did not have the sale price in it, so they tried to charge me full price. A manager was called. I showed a picture of the price tag copy is attached here, and even then I had to wait a long long time for the manager to double-check .

Then when I left, the man at the door stopped me because there was an alarm of some kind

My husband who is nearing 80 bought a pair of shoes at the Academy store in Grapevine on May 26. When he pulled out his credit card, the man at the register said, “you know you don’t have to pay for these.

“ So my husband fell for the credit card scam and we got a bill with a credit card yesterday. This is FALSE ADVERTISING. WE DO NOT WANT YOUR CREDIT CARD. YOU ARE PREYING ON OLD PEOPLE. I HAVE TORN YOUR CREDIT CARD UP, I AM PAYING THE BILL AND WE WILL NEVER SHOP IN ACADEMY AGAIN.

THE PEOPLE AT THE REGISTERS NEED TO LET CUSTOMERS KNOW, “ HEY, WE ARE FILLING THIS INFO OUT FOR A CREDIT CARD WITH US. “ THIS WAS NEVER MENTIONED. 1709

I came to pickup a gun and i wait 45 min for the manager to score me to the door ,the person sales me the gun very nice the manager it's came whit actitud

Why your company don’t honor veterans with a 10% discount for their purchases like Home Depot, and other companies show there appreciations for our veterans I have a account there and I know we have thousands of veterans shop at your stores could you go to the board members and introduce this proposal it will show our veterans and family members that your company cares. Thank you!

And have a blessed day!

I was asked if I wanted to save $15 on my purchase. I said yes thinking it was an awards program, put my info in skipped my email cause I didn’t want juke email. After I was told I’d get my card in a 7-10 business days.

” I was not told it was a credit card before. This is a credit trap!! And I demand something is done about this.

Location was Georgetown, Texas. Went to get a fishing license . Got to the register and had a person that had no idea of what to do . I stated very simply that I wanted a Fresh Water, 1 year license . , not a year.

She called someone over, who didn't really listen.

Finally agreed for $29 that I could get a 1 year freshwater Texas license. Asked about either a Military of Senior discount, was told I would have to be 50% disabled. She then asked for some help. again, admitting she had no idea. ', we said no.

But we were rung up by the original associate for a $49 all water which we weren't aware of, had just put our credit card in and assumed it was the $29 license we'd requested. Realized after we got the license it was not what we asked for .

The confusion and the wait was too much for…

I called to academy Sports in Flowood on 6/17/2020 @0921 and I spoke with customer service rep; Cornesha and her attitude was very unprofessional. I advised her that she needed to go to customer service class and learn how to talk to customers.

, customer service, answer phone , run the register etc. I then advised it is a better way to talk to customers that is spending money with the company. I advised her that I will contact the corporate office and she said that is fine and hung up rudely. she need classes bad.

I went in to the store number 131 to purchase a gun, I am a healthcare worker and thought I would be able to go in and have a good explaining on which would be the best fit for me. I waited in line and Matt was the gentleman behind the counter and as I approached him I told him I was interested in purchasing a weapon and run my background, he said well you need to know first which one you want before I do that and

pointed to where the weapons where at. My husband was with me at the time and hes more knowledgeable so he was telling me more about them, so I decided on a 9mm ludger hangun. I approached Matt and told him, ok, sir I am interested in the 9mm ludger handgun and he said well that doesn't tell me anything 9mm just tells me the size of the bullet and

I said I can show you which…

This is about the forth time I have been to your store and spent have my time trying to check, its always something, today i overheard that your computers have not been up dated in 18 years, I own a business and if i treated my customers the way your store does I would be out of business, Your management team is rude. After 4 times I've learned my lesson and I'm not the only one, so keep it up you will learn a lesson also.

Good Luck,

Bill Bartley

I ordered ammo on line. The store said it was available then canceled the order the day of delivery.

3 times in 2 days at 2 different locations (11077 NW Freeway & 19720 NW Freeway, Houston TX) I have attempted to purchase a fishing reel. Waited patiently. Got passed by and ignored by personnel behind the counter at both stores.

One employee even grabbed his sweater and proceeded out from behind the counter and left without even looking at me. Even if they are in the process of a gun sale, or any other transaction, they should acknowledge a customer standing at the counter with " I'll be with you shortly" instead of completely blowing them off.

I have spent A LOT of money at Academy over the course of my life and at this point I may be DONE! Another complaint is that I received a coupon in the mail and went to store (and checked online) for stock of the item on the first day of the…

Why is it that the most popular merchandise / things that sell very good aren't stocked in the stores? You guys make us order these thing so you can add the shipping cost instead of sell them for the same price as everything else. Why don'y you guys let us get these products for the same price without shipping if it is found on your website or found at another location?

Reels / Rods / Lures (old merchandise in store...nothing new)...if things don't sell it's not our fault so why should we have to be penalized for this?

I went to the south point shopping center in mcdonough ga to purchase some hunting supplies ,mainly a coyote game call. I carefully read all the labels both on the box and on the shelf to make sure I was making the best choice..

00and that I wanted it for the price that was on the shelf. but they would not give it to me for the labeled price .. claiming they dont wven carry that ay their store so they would not honor that price .

Again I carefully checked and rechecked labels and read information on each call and 2 e CF plotmyees were in the aisle while I was doing so. You rd syote hi honors price match it should also honor the price If it is labeled wrong..

I left your store without the call or the other $ 250 worth of merchandise because not only would they not honor the price i was…

I went to the north east side location on Perrin Burrell and 410 today to exchange a broken fishing pole setup that I bought around 3 weeks ago, after I took it out for the first time I realized that the drag did not work at all on it. 00 worth of tackle as well.

When I got to the register I was told I could not make the exchange without an ID, of which I didn’t bring because I wasn’t buying anything I need my if for, I didn’t use an ID to buy the fishing pole! So not only did I purchase a broken fishing pole and not know it until I was in my kayak on the lake, but I went back to exchange it and was satisfied with an even cheaper one, I wasted my time AGAIN!

I think it’s pretty rediculous, and I don’t think I will ever go back to academy again after that one!!! Store 36

Acadamy store. When checking out the register ate my check. The cashier ran it through several times ,then called the manager,who went to the office and checked to see if the check went through. I did so,they ran that one through too.

I was told my check went through once. twice to come back for my refund. After finding out it went through twice, I drove the 60 miles back to the store and the manager refused to return my money! I was given a customer service number which I've called twice.

So far nothing is resolved! I want my money back! High lighted hair and wore glasses) I would appreciate a quick response as I have waited way too long!

At Christmas this year, I received two shirts of the Magellan Fishing shirts. Only problem, on Fathers day last year I received the exact one, green long sleeve. So, this is a normal stocking item, not seasonal nor on closeout, so I go to the store in Prattville, Al.

to exchange the green shirt for another color, did not want a gift card, did not want money back, just another color shirt, and I was going to purchase another short sleeve shirt in a different color than the one I got for Christmas. I really liked the feel of the shirt and they way it wore.

All is going well, until I get back to the register where I had left the first long sleeve shirt, and the cashier scanned the tag on the shirt I had received as a gift, which had a $29. price on it and turns to me and said, " we can give…

Every time I go to the Cumming store, there is always a group of employees hanging out at the entrance. It would be one thing if they were greeting customers, but on 12/19 that was not the case. When ecommerce is so dominant now, you would think brick and mortar stores would be rolling out customer service to lure customers.

After this happening on many occasions at this store, I turned around and left. Went home and ordered from Amazon. I will not be returning to this Academy store as customer service is not a priority.

I purchased an item on the or about around the 27 December 2019, the item wasn’t any good, a set of children’s training wheels. They ( the wheels ) didn’t last an hour, they bent. Took them back without the receipt, was told since no receipt that I could exchange them for another set or take a marked down price, which was $2 and a few cents.

I refused , because I paid over $10 . I was told to take there offer or she would call the police and have me escorted out and band from the store. I DO NOT appreciate be talked to like that and except I receive my money back and a apology I will contact the Huntsville News Team that has a program called On Your Side.

The manager’s name was Mandy ( a red head with glasses) she talked smart and short with me, I demand results from this .

I got a Christmas present from my wife a Lew's Hero fishing pole and it was a left hand and I need a right hand had no recite but he virfied it was from there and was $79.99 it had all the bar code on it and he wanted to give me only$35.00 on a gift card this is not right so I went to Dick's sporting goods and got another one so I will never shop at academy again taking advantage of

Less than 1. this was probably close to 4 and she literally walked around like she had no clue where to put the till. i finally said can anyone of you working here check us out. A man left and they finally opened another register.

Im sorrh but the management at this location is so sub par i would be embarrassed. Im embarrassed for you. Monkeys could run a store better. And while these ppl stood up front the store was an utter chaotic mess.

I don't know that i will ever visit this location again.. since your managers definitely do not value customer service in any way i have horrible photos but they won't uploaf

i called into academy to ask how long a promotion was going on, you buy a grill 299+ and get a $100 gift card, they said the promotion would be going on until christmas day. i went in there and bought a $350 grill, they told me the deal was over and i wouldnt get the gift card.

Academy Sports ….. You can't stay in business if you refuse to hire enough employees to care for your customers!! 5 customers waiting in line at the Academy Sports store located in Hattiesburg, MS earlier this evening on 12/14/2019. No sales associate on the floor.

Not one customer service employee available. My husband got tired of waiting and walked out of your store. Academy lost a several hundred dollar sale and we were inconvenienced. Wasted gas $$ driving to your store and wasted time.

I went to the store in diberville ms to purchase a gun. 0 smith and wesson in a 9m. He said he had a few. I asked if he was able to price match he said yes. I had found a set up online that was in the store.

I asked again will he price match again the answer was yes. 00. This kit includes a gun knife and flash light. He then said no I cant price match that. 00 so I said if you cant match the price can you get close and he said know.

I asked why would I pay 100 more for a gun at this store. Bottom line its false advertisement to say you will price match and then not do it. I like academy and I have bought guns there but I will not buy anything else just out of principle.

Your Christmas commercial is really really really bad, you are telling our children that Santa bounces in the air and picked gifts from a store, not from the elves making them. That tells them that Santa isn't real you are killing there beliefs at a every young age. Shane on you and your advertising.

Everyone I've gone into academy in Tuscaloosa, Alabama I have got a vet discount. Went in the other day and the cashier said we don't give vet discounts. Only on the fourth of July. Hello the fourth of July. She was not very nice about it and I tried to explain that I'm a vet and had always got a vet discount.

What have you changed and Tuscaloosa Alabama stores needs to let there people know and not be a smart ass when a vet ask about a discounts. If it wasn't for us vets she wouldn't be free to have a job.

I was at the Hiram Ga store was waiting to talk to the handgun clerk. He never acknowledged me I Pulled a number still waited 10 minutes he was helping somebody else I was waiting patiently another lady came up she never acknowledged me now two people were helping the person in front of me I finally said I could use some help they looked at me and say oh what do you need I said I’m good I’ll spend my money elsewhere I walked off

I been trying to order school inform pants for boys for a month now and they still don't have them in stock.why is it taking so long to restock..Thank you