Academy Sports

Your Christmas commercial is really really really bad, you are telling our children that Santa bounces in the air and picked gifts from a store, not from the elves making them. That tells them that Santa isn't real you are killing there beliefs at a every young age. Shane on you and your advertising.

Everyone I've gone into academy in Tuscaloosa, Alabama I have got a vet discount. Went in the other day and the cashier said we don't give vet discounts. Only on the fourth of July. Hello the fourth of July. She was not very nice about it and I tried to explain that I'm a vet and had always got a vet discount.

What have you changed and Tuscaloosa Alabama stores needs to let there people know and not be a smart ass when a vet ask about a discounts. If it wasn't for us vets she wouldn't be free to have a job.

I was at the Hiram Ga store was waiting to talk to the handgun clerk. He never acknowledged me I Pulled a number still waited 10 minutes he was helping somebody else I was waiting patiently another lady came up she never acknowledged me now two people were helping the person in front of me I finally said I could use some help they looked at me and say oh what do you need I said I’m good I’ll spend my money elsewhere I walked off

I been trying to order school inform pants for boys for a month now and they still don't have them in stock.why is it taking so long to restock..Thank you

Why does Academy Sports store in Cape Girardeau MO. not support the Kansas City Chief’s football team. They sell St. Louis Cardinal and Blues memorabilia but not Kansas City Chief’s. I asked the store personnel and they said they did not sell enough which is a lame excuse.

Do not shop at Academy in Sherwood! Brock (pictured) is a soft lines manager. He called the police on myself and my 17 yr old sister. After we purchased our merchandise before we could walk out of the store, Brock stood at the door with two of Sherwood’s police officers, J. Vallor, and M. Harris.

Officer Vallor (a female) stopped my 17 yr old sister and told her to step to the side and held a phone with a picture of two women right beside her face. She looked back and forth between the photo and my sister for a while and then said “never mind y’all can go” and waved us off as if it was not a big deal.

When I asked why we were stopped the officers said that we matched a description. I asked to look at the photo and the women pictured looked nothing like us. They were of a much darker tone…

you in April 2019. 00 mail in rebate. (From academy sports add ) I mailed in for it and ant never got it. Minnkota is giving me the run around on it. So I called the Jonesboro ar. Store, I talked to the guy and he took my number and said the manager was checking into it and would call me.

Not to my surprise he never called. So now I’m Gona file a complaint with the better bus bure. I have the add from Acadmy and myreciept. This is false advertisement. I’m tired of waiting. 6 months is long enough.

Terry chisnall Lake city ar. 8707613414. com.

Thursday September 12th went to Academy, Pasadena Texas on Sam Houston Tollway, about 5 PM. Shopped, stood in line to pay. My turn at register, everything is rang up, my card is in machine, cashier was trying to get Thieft device off jacket before finalizing transaction.

Cashier couldn't get device apart, asked other employees to try but still couldn't, cashier called for another employee to retrieve another jacket. Here is the problem : your employees decision to void out what was rang up on my card and told me to go stand at the end of the line to wait my turn again. I questioned REALLY ? He said yes.

I put my card away and walked out your store. Is this how Academy trains its employees to treat the customers? There are other sporting good stores that I shop they will get all my…

On Wed evening Sept 11 about 6:30 pm I was in the Sherman Tx Academy store. I walked in, no one spoke. I walked toward the shoe dept, an employee walked by me didn’t speak. While in the shoe dept, a female employee was standing right beside me, never spoke, never asked if I needed help, nothing.

Then I walked to the tent area. Again an employee walked by me, didn’t speak. It was at this time I decided to leave the store and take my business somewhere else. I walked past checkouts, there was an employee standing there talking to some people apparently about a hotel.

She was saying there was a bar and a swimming pool in it. I guess this was more important than customers!! There also was a cashier standing there. No one said did you find what u needed, please come again, nothing.

Do I went…

I made an online order this morning, 9/1/2019. My husband and I went to see a movie in the same town the Academy is located. During the movie, I received an email saying the order was ready. We stopped in the store on our way home to pick up the order.

I didn’t have my wallet for ID purposes because I didn’t drive, however, I had the email, and my husband with me. I explained to the CS lady that we were already in town, that I didn’t have my ID but that my husband did.

Same last name, same exact billing address on his ID that was on my order. They absolutely refused to let me pick up the order. I asked why and she said was just my name on there. Okay, I understand that ID was needed, but she wouldn’t even look at my husbands ID to verify that the last names and billing address were…

Good evening - i'm reaching out to you to file a complaint against two employees at your Concord Mills store. I want to start by saying that I am a 100 percent disabled veteran of the US Army. I normally go to your Kannapolis store, however, I decided to shop at your Concord Mills Store tonight.

When I got the cashier, a woman named Robin was at the register. I showed her my military ID and she very rudely stated "we don't do military discount". I explained to her that at the Kannapolis store I always receive a military discount.

I also told her that the manager of the Kannapolis store had told me that that if any other store ever gives me an issue with the discount, to ask for the store manager and they will give the discount. Robin, was not happy with my response, and proceeded to tell…

The management is HORRIBLE

Bought some work boots a couple of months ago and they came apart where the leather is glue to the rubber sole. Boots were hardly worn cause I have extra pair. when I took them back, Manager at the Northwest highway store in Dallas Texas, She very rude and told me it was normal wear and tear, after working 25 years ,I think I know what normal wear and tear looks like, never before I have return any shoes.

Now I can say i will never go to Academy. or at least don't recommend going to this one. find a different store where they have more professional managers that don't try to degrade you.

I was in the Fayetteville Arkansas store here recently. Anyways, in the shoe department a manager (I didn’t see his name badge) was taking all the sale stickers from each product. So is this sale already over??? m. taking down all of these stickers.

Totally not right to the customers when they are trying to find a pair of shoes on sale. When of course there’s several to choose from! So with that being said I had to double check each pair of shoes I looked with the wall scanner!

I have been holding over 1 hour trying to get a status for order 274155853, this is pretty sad that you treat your customers this way, it seems like we are buying under a communist party that will not allow us to talk to anyone about issues or concerns. how could a company this big just treat people like dirt. pretty pathetic.

I bought a backpack chair. I had to return it before i got to my car bc there was no strap to hold it up. Then i boughy a kid's bike, only to find out there was no kickstand. When i brought it back, i had to buy a replacement kickstand.

How do you sell a bike without a kickstand? Quality is going downhill for Academy, which i spend a lot of money at your stores. I may have to start shopping at Dick's again.

I went to shop for some items and was shocked when a man came in with his dog NOT A SERVICE ANIMAL and proceeded to push him around the store in the basket. The dog pooped in the cart. It smelled, it was disgusting and a health violation in case Academy does not know that.

When I asked about it I was told that it is store policy to allow animals non service related in the stores. Do you not realize that some people have allergies to dogs and also the chance of being bitten when he took it out and let it roam the store.

The feces is the main concern because that buggy when right back into the rack of buggies for someone else to touch and use. I will no longer use Academy for my sporting good needs

1)Providing empty promises 2)Money conscious, training fees are too much. 3)Difficulty in contacting the right person if needed 4) No advance information given to the parents if in case there is no regular classes

Your manager Troy will NOT follow the return policy on your receipt. I am over purchasing for the Mid-State Youth Football League. I went into the Rivergate, Tn location 615-855-6900. I spend over $15,000 per year with your company buying numerous things for football season.

My receipt number is 396724 sale-4883 0091 202 5/25/18. I purchase 2 of your easy shade tents and I used it once and we stored them until yesterday. We had another league meeting and we were caught in the rain, and when I tried to return the item to get another one, I was met with a very unprofessional attitude and accused of trying to steal merchandise from your store.

I WILL NOT TOLERATE THIS BEHAVIOR!! When I ask for the DM number I was told that no one knows it and I can not get a replacement. I WILL NOW GO TO…

Extremely disappointed. We got there a 645am for the 8am opening. AT 8AM THERE WAS A LINE AROUND THE STORE, I WAS HAPPY WE GOT THERE EARLY. BUT THEN THEY DIDNT OPEN. NO SIGNS OR EMPLOYEES AROUND TO LET US KNOW.

SOME CALLED AND FOUND OUT TE DELAYED THE OPENING. NOT A GOOD WAY TO OPEN AND PROMOTE YOUR BRAND NAME. THANKS PAUL

1 year ago I bought a Optima battery model D34M from your Bryant Irving location in Ft. Worth. This past weekend this battery would not take a charge so I went to the location on Cherry Lane in Ft. Worth to exchange the battery.

I was told I had to go to Interstate all battery warranty location in Euless Texas. I had to buy another Optima battery model D34M so I could get my boat running. I called Interstate Battery and was turned away due to the fact that this battery model number did not start with SC witch would be one of their Optima batteries.

I called the Academy hotline and was told to call Optima direct. Apparently Academy sales products with no intention of taking care of their customers when there is a issue with what they sale. I would like a call back from somebody from this…

To Whom It May Concern,

Hello. My name is Brandon Sentner. I quit my job rather abruptly,

without explanation or notice. My leaving Academy (Store #114, Killeen,

Texas) is due primarily to the treatment and actions of Caitlyn, Team

Leader, whom I have had to work with numerous times. The following is a

list of offenses which have contributed to my resignation. Note there

are other things involved as detailed further.

1. Speaking to me with a condencending tone. (Numerous cases).

2. Lecturing me when no lecturing was needed; despite my attempts to

assure her that I understood what she was communicating.

3. Doing said things in the presence of at least three other associates,

thereby degrading me by means of spectacle.

4. Lying about the nature of events that led to getting my…

On 22 April 2019 I purchased an Outdoor Gourmet 60 qt Low Country Kit with Strainer but found something wrong with it, so on 26 April 2019 I brought it back to the Academy located at 24970 Farm to Market 1093, Richmond, TX 77406. A woman named Elizabeth would not accept the item for return, she was more concerned with resale rather than the product working like it should for me, she then called over another woman named Jennifer which I guess was the supervisor, who proceeded to tell me that their return policy is in place to prevent "those people" from returning an item they bought for free use just for the weekend.

I was a but confused and asked her if she was calling me one of "those people", she said no. She didn't curse or say anything bad outright but her tone suggested something…

Store manager Jonathon (Military Drive) stated he could not schedule someone to spool fishing reels due to having an inventory count. Didn’t seem to care about the customer only his inventory needs.

Poor decision Academy. I guess you don’t need my business.

The Burlington NC store insists on playing loud country music of the lowest grade. I find it nauseating. Can't stand to stay in the store when this offensive crap is played. Other than that,you have an excellent store. I've spent plenty with you. Thanks.

My complaint is not with the academy store I shopped in or the store staff and product I purchased. My complaint is with the outside contractors Academy uses to make deliveries, in my case a gun safe. After purchasing the gun safe, thanks to store manager Clifton Stevens working with us in our purchase. Mr.

Stevens setup delivery service through a 3rd party contractor that Academy cooperate is contracted with Assemblers Inc. On the third day after my purchase we were contacted from Assemblers Inc to setup delivery and prepaid for their serves. They ask us for a 3 day window for delivery for the next week.

We chose Wed, Thursday and Fri of the following week. After not being contacted on the first day, we called to see if delivery date and time could be narrowed down. They responded by…

I took my purchase item to the cashier and only one was open. I stood behind the lady to the cashier who had a personal conversation with the cashier.

Meanwhile, two other employees were standing there nearby and having a personal conversation while another person behind me an myself were waiting. " I gave them my purchase and said that maybe they wanted it more than me instead of letting the cashier on duty service me and the guy behind me.

I walked out and no one stopped me with an apology.

Just before Christmas I went to academy store in Burleson tax. I asked young man at gun counter if he had gunsmith hammers. He gave me a dumb look and said whatever’s out there. Upset I left. 40 cal. Ammo and I asked the same young man if he had it behind the counter.

Another arrogant answer and attitude and I found it myself. I was shopping for 5 minutes and an older man came out and yelled across 3 aisles did I find everything I need and pointed to check out. No reason for this treatment.

These men need to be re-educated in people skill.

I asked Academy this question a year ago and got a terrible reply. I decided to try it again. My question is why does Academy ONLY carry the MinnKota Ultrex “Link” in the 36 Volt, 112lb, 45” trolling motor? When I asked a year ago I was told that it’s because MinnKota only had the LINK available.

Now a year later I know for a fact that is not true. I just got off the phone with MinnKota and they informed me they have these units available for distribution. This is the newest and most advanced trolling motor on the market.

They are highly sought after by professional as well as everyday fisherman. The reason I’m asking about this is because there are at least 10 major depth finder/chartplotter brands on the market today and all of equal quality. The Ultrex LINK is 100% useless on all of…

I was in store today. Bought $110 worth of items. Shoes was $60. When the associate finished my deal he looked through the shoe box. We both noticed the shoes had been worn. The cashier called over a manager, Scott, and he offered me 5% off!

So I said instead of three dollars just give me 2 of your 2 97 tee shirts. He walked off!!!! I returned everything and on my way out I called corporate. The guy I spoke with said he would have given me a $25 store credit.

i have only been in your store twice and both times I have had issues. I am also opening a large bicycle shop in town for underprivileged kids. I went into your store asking for help and I never heard from you.

I am sure my letter never made it pass the front desk.

I completed an online order on 3/24 (241796055) and purchased a lowrance fish finder that was on sale. This morning I received a cancellation notification indicating that the items I purchased were not able to be fulfilled. This is very disheartening and I am not sure why this item was listed as available online the day of purchase and for days following the purchase.

I understand that there is "fine print" indicating items may not be available, however, one would assume that items would be removed sooner from the website as to prevent dissatisfied customers as I now have to tell my husband that he isn't getting a birthday present that our entire family contributed funds to purchase for him. My family has been a very loyal customer to Academy Sports for all of our needs and have always…

I have been shopping at the BR Airline hwy location since it opened. Over the past few years the customer service has progressively declined to the point at which i will no longer shop at this location. Most of the time you cannot find anyone to help regardless of department.

The wait to be checked out seems to get longer each time i visit.

Also there seems to be a lack of presence of any managers to observe & help to keep the check out lines operating efficiently. I reside in the immediate area & often buy clothes, fishing, boating & hunting equipment but will now take my business elsewhere as a result of the lack of acceptable customer service.

Why do you have a policy of not selling firearms to someone that had a "hold". Law says (according to the Oklahoma State Bureau of Investigation) that a hold expires after 5 days and the firearm can then be sold. I have a hold on me, which I do NOT understand. I am retired Military/Law Enforcement with NO convictions or anything that would prevent me from buying a 20 Ga shotgun, or any other legal firearm. I also have a concealed carry permit. I, and my family, shop at Academy and love the selection and pricing. If this matter is not cleared up, we are all finished with Academy.

Gary D Noble (918) 915-1551

Your loss prevention team member Joseph McGee point my daughter out the store saying she couldn't buy nothing she had to leave. He says she was there 2 or 3 months ago which it's impossible for her due to school job and basketball plus I have drive my daughter everywhere she goes.

I found out he used to date my in law they broke up 2or3 months ago. So he took this matter personal instead addressing this outside of work he has a problem with my daughter. We ask what the reason they couldn't give us on we ask for pictures or video they couldn't produce nothing.

So we planting on taking legal actions with this matter. This was a mistaken identity and harassment. The store and number 21.

went to buy a 64 gun safe. I was told the delivery fee was $310 or I could pick it up. if I wanted to pick it up I had 24 Hours to pick it up. if I wanted them to deliver it, at $310, it would be a week possibly 2 weeks for them to schedule the delivery.

Tried to call their customer service number. after 15 minutes of being on hold I went online to chat. chat started looking for an available agent. after 30 minutes of chat looking for an agent and 45 minutes of being on phone hold I hung up and terminated the chat.

the only thing I'll use AS for from now on is to make some other businesses price match AS. THIS IS A TERRIBLE COMPANY TO DEAL WITH!

So I have been into your store 2 times both times I couldn't get anyhelp. 1st time was shoes around 100$ and nobody wanted to help. Today you lost a 900$ dollars because nobody wanted to help and you even had a manager checking locks on gun cabinet and still could not ask if I need help.

Bet you Cabela's wants my money.

Customer service phone 35 minute wait and still going. Had a buy one, get one 50% off. Received one and then they cancelled the second. No detail on what my adjusted total should be. Wanna bet they charged full price on the one?

I don't know because they won't pick up their phone. Visa dispute is the only way to handle them. PATHETIC.

I placed an order with you and today got an email saying my package was delivered “at my door” - and it was not. I have tried to chat to find out where my package is, and three different times FOR A TOTAL OF FORTY FIVE MINUTES- I never got a response

Purchased a springfield XDm Sunday 11/25/18 was saw the posters for a promotion for 3 magazines and a range bag. When I went to submit the form was told the promotion was already registered to the pistol I purchased. Made multiple attempts to call the Academy in Cumming GA where I purchased and not one answers.

Called the main corporate number and had to do this three times to get another number. Called 888 922 2336 and have been on hold for 40 minutes. Flat out ridiculous obviously company doe snot care. Did I purchase a used firearm? Was it illegally registered?

Springfield shows the pistol I purchased registered in Washington , MO Should I contact the ATF because the weapon has been falsely registered? Springfield XDm S/N MG361369 verified by myself and 2 associates before I left

I have been waiting a total of 3 hours on hold over the last two days trying to get a customer service rep to tell me the status of my order. I just spent $700+ with your store and can get NO help!

All I want to know is why my order says it was cancelled????? Absolutely terrible customer service! Truly disappointed.

I ordered two magellan laguna shirts. The package came in with the two shirts all jumbled up in a bag. Wrinkled isn't the word for how bad these shirts were packaged. These are gifts which I will probably have to bring to cleaners to get all the wrinkles out.

My order number is 229828802 and shipment number 121840524. Very dis satisfied the way these shirts were packaged. 00 each to get them pressed to look presentable. Please get ya'll packers trained better than whomever packaged these!

My issue is not with service . Store service is great . The production date on the tongue is 04/2017. Style is fwmfmc1014. The heals on both shoes have split open in the center. I can almost push my finger through the sole.

The shoes have little mileage on them. I would expect them to last longer then they have. I would like help on resolving our issue.

On 11-15-18, 5:34pm, I spoke with Mgr. Patrick of store #0220 at 510 E Markey Pkwy, Belton, MO 64012. My call was in regards to whether the store would match Cabelas/Bass Pro pricing. Mr. Patrick agreed. After my Academy store website search of "Brazos men's shirt jacket ", a 10 minute call to Mr.

Patrick again at 6:13pm to verify a price match before making the drive to purchase. Mr Patrick then informed me that because the brand was different, he would not match price. I thanked him and hung up. On 11-18-18 (3-days later), Academy'a sale ad showed the item on sale so I decided to make the trip to purchase after all on 11-19-18.

Upon arriving to the store and searching for 10 minutes for the item, I was approached for assistance from Scott, and Jeremy (who identified himself as a…

Shopping online was easy!!!! Getting acknowledgement that you ordered ZERO!!!!!!!! Updates on your order ZERO!!!! Time frame of when you might receive your order ZERO!!!!!!! I called customer service over and over again to try and get any information that ended with the same result. Nothing!!!!!

Order was placed on 11-3 and was received 11-16 with zero tracking from them. I called them back to let them know that I did get it after a long wait and a rude person on the other line. Never will I online shop with this company!!!!!!!!!!!!!! Worst ever!!!!!!!!!!!!!!!!

during that time also call the police to complained that store manager and now don’t want to buy anything from sports Academy,please tell your CEO to fired because his not good when it’s comes to decisions making.

im in Houma Louisiana , they never answer the phone In the sporting good section , and the employees are so rude !!!! I even asked to speak with a manager and they just put me back on hold laughing in the background for over 30 min to get back on the line and

say hold please , the same girl , im just really aggravated about the situation because i spend alot of ,money there and i would hate to shop somewhere else.. but unfortunatly id rather shop at the local sporting good store then to spend another dime in your store.

im definitly going to spread the word on the local htv news about the worst service experience ever in acaedmy sports in houma louisiana

I just got off the phone with the man working the firearms desk at your Spring Valley store in Plano, TX. I was calling to see if a specific metal detector was in stock before I drove there. It said it was online, but I wanted to confirm. I had the SKU number available to make it as easy a question as possible. The man was rude, short, and disrespectful with his tone and his answers to my questions. It was quite obvious. Even my wife could hear his answers, and tone, from across the room from my phone.

I am going to buy it anyway, because I need it tomorrow, and you have it in stock. I have been going to this academy for over fifteen years. Otherwise, I would go find it somewhere else. Someone needs to let this man know if he doesn't like his job, he needs to go something he does like.…

All attempts to make an order are met with cancelled notification after following all advice given. Call my bank. Wait 72 hrs by phone and by computer nothing resolved problem as of now I cannot order anything from academy and customer service cannot offer a solution it would be nice to have matter resolved. Alan basso

I just went to the academy sport store in Siegen lane Baton Rouge LA, I found a Nike tennis shoes in clearance for my husband without a box with a big sign that said take another 25% off at the register, so when the cashier scanned it was the same price so I ask for the 25% she called the manager and she told me with a very rude attitud: “ ma’am the price is in the tag” so

I said “ well I found it in the clearance racks with the sign take 25% off the tag price at the register, my husband take a picture and we showed it to her, so if you put a sign with that you have to give me the discount “ she interrupted me with a terrible attitude saying: you don’t understand the price is on the tag.....

so finally my husband said he didn’t want the shoes, I wrote this review because her attitude was…

To whom it may concern, My name is Sharon Blankenship, and I live in Elizabethtown, Ky. We have a very nice Academy Store in our town. My husband and two boys have become huge fans of the store. We as a family have bought many items there since the store opened just a few years ago.

We have purchased fishing rods, reels, boating supplies, a range finder, fishing baits, trail cams, tree stands, clay pigeons, ammo, a camping percolator, a yeti tumbler, countless gift cards, targets and my son Jesse bought a 40 cal Smith and Wesson semi-automatic pistol. My son Jesse is 24 and an avid outdoorsman.

He works as an EMT and volunteer fire fighter, he mows lawns and a golf course too for extra money. He saved, and saved and saved for a crossbow. He finally had enough to purchase one and on…