Academy Sports

All attempts to make an order are met with cancelled notification after following all advice given. Call my bank. Wait 72 hrs by phone and by computer nothing resolved problem as of now I cannot order anything from academy and customer service cannot offer a solution it would be nice to have matter resolved. Alan basso

I just went to the academy sport store in Siegen lane Baton Rouge LA, I found a Nike tennis shoes in clearance for my husband without a box with a big sign that said take another 25% off at the register, so when the cashier scanned it was the same price so I ask for the 25% she called the manager and she told me with a very rude attitud: “ ma’am the price is in the tag” so

I said “ well I found it in the clearance racks with the sign take 25% off the tag price at the register, my husband take a picture and we showed it to her, so if you put a sign with that you have to give me the discount “ she interrupted me with a terrible attitude saying: you don’t understand the price is on the tag.....

so finally my husband said he didn’t want the shoes, I wrote this review because her attitude was…

To whom it may concern, My name is Sharon Blankenship, and I live in Elizabethtown, Ky. We have a very nice Academy Store in our town. My husband and two boys have become huge fans of the store. We as a family have bought many items there since the store opened just a few years ago.

We have purchased fishing rods, reels, boating supplies, a range finder, fishing baits, trail cams, tree stands, clay pigeons, ammo, a camping percolator, a yeti tumbler, countless gift cards, targets and my son Jesse bought a 40 cal Smith and Wesson semi-automatic pistol. My son Jesse is 24 and an avid outdoorsman.

He works as an EMT and volunteer fire fighter, he mows lawns and a golf course too for extra money. He saved, and saved and saved for a crossbow. He finally had enough to purchase one and on…

I just came from the Odessa Academy store where my wife and I spent over an hour and a half trying to buy a gun at the gun counter but left empty handed. " He then said they were doing inventory and told me to wait an hour!

I couldn't believe this, and he was none too friendly about it! I worked at several jobs during my 45 years of employment and helped with inventory dozens of times but if I had ever been rude to a customer or denied him a sale I would have been fired on the spot!

Since we had driven 20 miles to get to the store, we decided to wait. My wife and I are elderly and I walk with a cane. I can't stand for long at a time, so we went to the shoe dept.

to sit down but all the seating areas were piled high with shoe boxes. I've never been ignored and treated so rudely in my…

00 . 00 dollars for the item . Today July 30 the item I bought I brought it back because it was messing up . The manager gave me the most trouble because I was a woman of color. 00 .

I have never been so embarrassed. Because the security came as if I was causing a problem about my receipt. 00 . The security guard at this location should not there. She was basically in personating an officer. I have shopped academy many years and this has never happened.

I will definitely let others know about the conflicts they may experience here.

Bought a new zebco 33 micro. Only $20.

First fishing trip my grandson was reeling a fish in and it fell apart and the back and button fell in the lake. I had purchased it in Benton AR store and upon returning from our trip I tried to return it with no luck.

Their policy no receipt and now used sucks. Do not honor their merchandise for even a few weeks I advised them they will lose all of my business which is well over $1000 a year over a $20 reel and

only response was ok I could have taken it to bass pro and they would have taken it back with no question but I did not buy it from them and I am honest and could not look my grandsons in the eye if I did that So for $20 and attitude I will buy my items for outdoors from bass pro and Walmart from now on.

I also found out that at least 4…

I exchanged for an mattress that I called the day before to hold. When I got home, the mattress was clearly over used and patched up. I then had to go back and exchange THAT air mattress and was totally dissatisfied with the mattress I had to get as a result.

There is a new Academy Sports store in my community in Winston Salem NC, easily within walking distance. Unless you reinstate Dean Crouch whom you fired for stopping a man from stealing a pistol and ammo from your Tallahassee store, who said he will shoot someone, I will never set foot in an Academy Sport Store, and will strongly encourage my friends not to either.

I have a lot of friends. Crouch is a hero! What is wrong with you? Your whole company could go down the drain from this appropriate negative publicity. Won’t make me sad. ” Be American instead. Grow up... or fold up!

Your treatment of the fired store manager in the Tallahassee store is an illogical and insane decision.

What is the thief had used those guns in a mass shooting or school shooting?

What if your employees have a reasonable fear of danger or physical harm?

The fear of civil litigation( from the assailants or the injured employees) is bred by your greed and albeit our litigious society

Yet the results seem to be derived from PC politics

I will never shop at Academy Sports again and will suggest to others to note the mistreatment of this gentleman Mr C and his wife and two small children

Terrible disgrace and the lack of logic and courage and forthrightness grows and to think that this geography of ours in Florida one at one time could have counted on the distinction between right and…

Your handling of Dean Crouch is a poor choice, I understand policy but sometimes exceptions have to be made and common sense needs to prevail! The man helped keep a stolen firearm off the streets, a hero in my mind.

I will not shop at Academy any longer until the wrong is righted.

I am complaining about the termination of a Tallehasse, FL employee that prevented a criminal from leaving YOUR store with a stolen firearm and ammunition. I imagine your attorneys are worried about a criminal suing. Instead, they should be worried about VICTIMS possibly injured or killed by a stolen firearm from YOUR store, and THEM suing. I was a long-time Dick's customer BEFORE they shot themselves in the foot last February. After they lost me as a customer I took my business to YOU. Now YOU have shot yourself in the foot with the way you treated a dedicated employee in Tallahassee. So: What are you going to do to KEEP MY BUSINESS? Gander Sports just opened in my city.

Jim Hovater Alabama

I am thoroughly disgusted on how Academy Sports has treated your once employee, Dean Crouch. The fact that this man helped take at least 2, if not more, illegal guns off the street, deserves accommodation NOT termination. I therefore will no longer be ordering online or purchasing in person at Academy Sports.

I cannot in good conscience support a business that treats their employee's so badly. I have shared this story on my FACEBOOK page and my TWITTER account and the outrage is palpable. Academy Sports represents everything that is WRONG with corporate America in these times.

Rest assured that, as a result of your firing of an employee of your Tallahassee, Florida store for risking his life in the protection of others by disarming and restraining a thief who had stolen a firearm, neither myself or any member of my family will ever set foot in your store or do any business with you unless and until that young man's job is reinstated. Your lack of good community ethics and citizenry does not merit our business; it does, however, deserve the work we intend to engage in to remove your presence in our community.

So the store manager in Tallahassee, FL tackled a shopper (no, wait, that would be tackled a THIEF) who ran from the gun counter with a 40 caliber handgun who was running to the exit (and almost made it), threatening to shoot customers and employees. The manager chose to stop this person and detained him until police could arrive. He did a very heroic thing as who knows what this person was planning to do.

So what does corporate do? Fire him for "touching" a customer. And AS is based in Katy, Texas? Really? This was NOT a customer. He entered the store with the intent to steal. The definition of that is a THIEF.

I just purchased my LAST item of anything from them.

Went to buy a gun safe. (GREENSBORO NC). Told me to go to customer service and pay. Went to CS, had no idea why i was there. I looked up on my phone the safe and they entered and also the other items i was buying.

After paying and getting information for delivery, i made sure that i was getting 1 in the box, not the floor model, which had a broken combo and missing handle piece. Was told then by CS lady that yes it was, they were getting it from the back ?????

How she guessed that since she hadnt spoken to anyone but me at that point. I asked her to insure that it was one in a box. At that point it went downhill, young kid came up and said the one in the box was on hold????

sounded and felt like a bait and switch and wanted me out of store. Store director came out and said sorry, did…

I have already sent an email once and got a call then get a 2nd call that disputed the first call. So i need someone other than Donald or Curtis to call as they gave me different answer's.

Also Curtis tried to make me out as the bad guy because i said a cuss word. And i did call back and tell them i was sorry. I have spent a lot of money in Academy and this can be proved.

My question was will Academy send back guns back to the manufacture for the customer? say no in a very nasty and rude way. Steven tried to cram a disclaimer down my throat and say they don't give refunds or send out guns for repair. Wyatt was no nicer.

This is what the Firearm Return Policy/Disclaimer says. Academy will assist customers with shipping firearms to the manufacturer warranty facility and this is what i…

I have already sent an email once and got a call then get a 2nd call that disputed the first call. So i need someone other than Donald or Curtis to call as they gave me different answer's.

Also Curtis tried to make me out as the bad guy because i said a cuss word. And i did call back and tell them i was sorry. I have spent a lot of money in Academy and this can be proved.

My question was will Academy send back guns back to the manufacture for the customer? say no in a very nasty and rude way. Steven tried to cram a disclaimer down my throat and say they don't give refunds or send out guns for repair. Wyatt was no nicer.

This is what the Firearm Return Policy/Disclaimer says. Academy will assist customers with shipping firearms to the manufacturer warranty facility and this is what i…

Order No. 210451143. I received my order today and whoever packed it really didn't know what they where doing. 700 out of 1000 round of 9mm ammo was busted open in the box.

David E. Clark LT USN ret

I visited you Elizabethtown KY facility to purchase a pair of shoes. There was virtually no stock on the shelves and after two employees looked for about 1/2 hour for two different shoes that I chose from the displayed shoes I gave up and left with nothing.

I spoke with the store manager two days later and he told me that more stock came in today. I went back to the store again and still there was no stock on the shelves. I spoke with the night shift manager and al he could offer was ordering them for me and apologized.

If I wanted to order shoes I woul have stayed home and not wasted two afternoons at your store. I had a gift card and asked them if I could return it for cash to get a pair of shoes from another retailer and I was told no.

The Elizabeth town store is worthless in my…

As a prior manager of a Parts store myself. I find they way your management at the Port Arthur Tx store on Memorial Blvd/Hwy69 treats their employees is unethical I have been in that store several times and wAlked out due to Rude Management an over hearing your Manager yelling an screaming at their employees as if they were dogs.

This is very disturbing and If I were you I would Address the issue before your company ends up with a lawsuit for employees having to work in a hostile environment, mean less to say your sales drop because no one wants to go shopping somewhere were there is Hostility I feel sorry for your employees that work under the managers at this store there are proper ways to get an employee to be productive and yelling at them and being rude to them is not one of them if…

I went to the academy to shop for my daughter I found a duck they said oh we can't give you $5 off with that duck that's the wrong one I explained to the salesman this is the second time I found a duck and I have been told that's the wrong.

And the salesman said well I don't know about that I just can't give you the $5 off so my step-mom went in to talk to them and they said well we can go ahead and give you the $5 coupon but you have to give it to her do you promise you won't use it for yourself well my step mom was offended which I don't blame her so

she refused to $5 coupon I have to say I used to love going to the academy but I will never show up Academy again this is at the store in Paducah Kentucky sadly enough I'm not the only one that won't show up there ever again I'm sure you…

While checking out at your Metairie store my item did not ring up at the sale price. I brought this to the attention of the cashier who then picked up the phone and called for assistance. When no one came she called again.

While waiting the line grew and the cashier has not said anything to me and is obviously aggravated with the situation. Feeling bad for the growing line I say if it will be a while just forget my purchase. She threw my items under her counter and said ok next.

I asked to speak to the manager and still without even looking at me she said that’s who I called. And then she started telling the next customer how she called and she can’t help if the price is wrong.

Manager never showed up so I walked out of your store and don’t plan on returning. Worst shopping experience…

Was at your Lifkin Texas store at 8 am today , bathrooms were filthy no toilet paper in my stall Discusting Looked for New Balance shoes with Verelco website said you had them, but of course you had none, shoe department was very picked over with a very limited supply of certain shoes.

We drove 50 miles just to shop there. Never Again

Highly disturbed about advertisement at Academy they had a Taurus 380 on sale went to get one sales clerk told me they didn't get any in they don't give out rain checks I talked to the store manager he tells me that they did get some in but wouldn't tell me how many I took my wife and we turned in our $380 worth of merchandise we were going to get and left the store bait and switch

My son went to academy and purchased 3 SD cards (1)for his phone(1) for his girls phone and (1) for his dashcam, the (2) he bought for his and girls phones were too big and the one for dashcam was not big enough , he couldn't find his receipt but took them to return , once he did he was given a gift card that he gave to me for some monies he owed, but

I can't use the card because of fraud well there's no fraud and I think it's terrible , i have always shopped at academy , never had any problems til now, if there was a problem with the return it should had been addressed right then not issue a gift card, I'm a very unhappy customer

I went to the “Customer service” counter and asked for help (Costa glasses) she turns around and pages someone. I had a simple question, the price.... she went bullsh*t with 3 other workers. I left and went shop and went returned only one line out of ALL the registers were open??? Wtf?

00 or so since I couldn’t get help) plus clothes.... not a good experience. Ambassador store!!!!

I ordered two shirts and a backpack for my travels out of the country. the shirts were a gift for someone, and the backpack for myself. I ordered online because I never received good customer service in the store. the shirts arrived, and were the wrong size, I looked at the review for my order and it had the correct size for the two shirts, when I called and asked what could be done, I was told to go buy the same shirts again. 00 for both.

83, it still has not arrived. I have never had problems like this, but now I am reconsidering buying anything there again. I travel quite a lot, and have relied on your company to provide me with the things that I need for my trips.

I believe that now I will shop at Bass Pro Shop, or Cabella's. thank you for your time.

I HAVE ORDER THE SAME BOOT TWICE THEY KEEP SENDING THE WRONG SIZE I HELD ON FOR OVER 1 HOUR AND FINAL GOT SOMEONE TOLD HER MY STORY SHE PUT ME BACK ON HOLD THEN AFTER 15 MORE MIN. THE LINE WENT DEAD FIRST ORDER NUMBER WAS 202666463 THE SECOND WAS 203050898............. ALL I WANT IS THE BOOTS HERE BY CHRISTMAS...........

I am tired of being led around on a string. I ordered my product on Nov 19th, only to be told 12 days later, someone messed up on the order and shipping. Now that it was all figured out, shipping cost refunded, i have a ship date, almost 30 days from date of purchase???? go figure.

So, I was given a 13 hour window of delivery for Dec 14th and was told that I would be getting a call, telling me when it would be delivered within a 4 hour time frame. I have check the CEVA website, my order, still there, not in transit to my house, I have not received a phone call.

I have spent my whole day at home waiting, losing a days pay. BAD, BAD, customer service. I will have to check the BBB website, see what kind of rating Academy has, go from there. I am tired of waiting on the phone, I am tired of…

Do not purchase online from these scammers. Purchased a present on 11/25/17 and paid for 7-14 day shipping and here it is Dec 13 and have heard nothing. Have spent 3 days trying to call them and put on hold for hours and called their delivery service and no answer.

Tried their chat line, no one picks up. Called a store and spoke to store mgr and told him what is going on and he said you can’t get ahold of anyone they don’t answer. You can come buy at the store and then when it’s delivered bring it to the store and return. Horrible customer service!

I placed an order for four pairs of Adidas Tiro 17 pants on the website, and the website stated, "We are unable to process your order, Please review your payment method for error or contact you bank if you continue to have an issue. My credit card was charge twice and my debit card was charge once.

I contacted customer service and I was placed on hold for 2 hours and 20 minutes. I asked to speak with a supervisor and once the representative returned to the line; I was not allowed to speak with the supervisor.

My order was never placed, but I was charged. This is the worse experience I ever had in my entire life, and Academy was awful. Please contact me at 601-596-6619, and I'm not contacted I will not shop and I will make sure my family and friends never shop at Academy anymore.

I placed an order 11/26/17 , I paid for it and it was never was delivered! I have called and been on the phone for hours and no one ever answers the phone, one call I waited for over an hour , I finally hung up, I need the package to be delivered!!

I call over a week ago and did get a person who said it was bad whether! And i know the roads in Mississippi are clear !! Your priblem is your using Fed Ex! Take lessons from Amazon and use UPS!!

I still need for someone to call me at 903-276-8026, my name is Diane Whitehead! Nothing in your store is worth the time I have wasted on the phone trying to get my order!!!

Monarch shot gun shells bought at lake Jackson Texas academy water fowl #3 shot had one blow up on me enjection from semi shot gun almost put my eye out !!! Wanting to talk to someone about this !! 979-549-1115 thanks ron

I went to Academy to purchase a gun. I went through the background check and sales said a manager would have to approve. I waited 15 minutes for a manager and no show. I advised sales to radio manager and let him know I would leave if he wasn't there soon.

Sales just rolled his eyes and did nothing. I got my license and left. Academy lost a big ticket sale.

I stoped at academy sports in Greenville nc and was trying to shop in your hunting department , while experiencing an employee talking to another employee about her drunk weekend The employee name tag said Mary but didn't get other employee name she had brown hair I will no longer resume business at this location nor any other location How do you keep business with this kind of behavior I wanted to shop not attend a bar Thank you for cleaning up your mess

The only complaint that I have is the fact that in Alabama, Sports Academy stores do not offer Military discounts. That is very disappointing to me being a retired veteran. I believe that this is long overdue not offering Military discounts.

I hope that Sports Academy finally gets on board and start doing that for the military community. Thanks.

To Whom It May Concern:

This afternoon (9/3/17 at approximately 5:10 PM) I was waiting in line to check out at your store located in Evans, GA. Myself and others in the line were speechless that we had to wait for the cashier to finish flirting with a male customer before any of us could be served. While some behind me left to look for another line, I stayed as I was up next and hoped the interaction wouldn't take long. When the customer finally left, the cashier watched him leave and, while looking at his lower extremities, made a sound conveying her apparent approval of his rear appearance.

While I didn't expect (or hope) to be treated in the same manner, I did expect at least a greeting as I purchased a box of ammunition. Instead of a greeting or even eye contact, she said, "Age." It…

Went to look at a Gun for sale at the store located at 1523 W State Highway 114, Grapevine, TX 76051. A man name Billy McCanless came to help and was so rude I may never shop at that store again. Total arrogance and nothing but.

Decided to purchase a $600 kayak for my son's birthday. ) Sent someone to pick it up since it would not fit in my car. After the purchase and the item was delivered by my friend, I was informed that the item was out of stock and the display item was actually sold to me for the original price.

The display item had a 10" deep scratch on top of the kayak and a 7" scratch on the bottom of it. Not really a "new" product or worth the $600 since it was damaged before we even got possession of it.

I contacted the store and was told by the manager, Latoya, that I had to bring the kayak back to the store for an assessment of the damage in order to receive a discount. I understand her reasoning but certainly not practical since I had to have a friend buy it and transport it to begin with.

After…

I went with my granddaughter on 11/30/16 around 6 pm to Academy Sports and we went to the shoe department looking for a six year old a pair of shoes that I had no idea of the size. We seen three employees talking but not helping anyone.

I had to ask for help three times then they would just walk away. I only bought a pair because my granddaughter really like a pair or I would have just walked away.

Academy in bossier city louisiana has the most incompetent managers in existence. I called the store to ask about a product 6 times and no one ever answered my call.

Finally was able to talk to a manager and was told they had a few in store and went to pick it up and was told ny an associaye the last one sold over 3 hours before I arrived. I called and was there within 45 minutes of calling.

That store is the worst one around.

I purchased .223 ammunition on line for a price equivalent to other merchants. Free shipping attracted me to the offer so I ordered $202. worth of ammo. Received TEX message on Monday stating my merchandise would be here on Tuesday but required adult 21 or older present to sign. My wife and I stayed home all day, opened the front gate and left it open for the delivery truck all day, and locked our dog in the house all day while we awaited the delivery. By 5 pm, no one came contrary to our text message. Checked the package drop off box located at the road some several hundred feet from the house, I found a Fed Ex note / Door tag # DT7075 4307 0165 informing us we missed the delivery. They never came to the house.

I called customer service and they stated they had no way to contact the…

I am a hunter and I look forward to hunting from one season to the next. I recently went into academy sports to purchase two very popular scent items for deer hunting. When I couldn't find the items a sales person asked if they could help.

I told him what the items were and he looked them up on the computer and said we don't have them. I then told him I was in here before looking for another item and they didn't have that one either and that I guess I would go to Mahoneys.

They always have what I need. So he said good, so we left and won't be back in Academy's store ever again.

I was responding to an article comment made by an employee's daughter on Facebook called me a "wetback". I am not sure what y'all condone for y'all's employee's but this is not acceptable for a company like Academy.

The absolute worst online merchant I have ever dealt with! I make over 90% of my non-food purchases online and have never seen such bad practices. Here's the trick Academy.com employs regarding item stock status: *** In Stock Online: Usually leaves warehouse in 1-2 business days. These items Academy.com actually DOES have in stock and will ship quickly. *** In Stock Online: This item may ship from a different location and therefore is only eligible for ground shipping. These items Academy.com DOES NOT have in stock. These items are probably drop shipped from the manufacturer.

To my chagrin, I ordered an item with the later stock status. The manufacturer is out of stock with no estimated delivery date. Yet, Academy.com STILL lists this item as IN STOCK. Reputable online merchants would…

Order was placed on 02/04/16 - After my order was accepted/approved, Academy cancelled 2 of my items, both pair of the jersey lounge pants I had ordered. Most of my remaining items arrived as scheduled, but there are still 6 items that I have not received nor have I received any notification of them having been cancelled .

These items are the O'Rageous® Women's Medallion Flip-Flop - Grey Sz: 9, the Magellan Outdoors Men's Summerville Poplin Short - Sz: 38 Color: KELPPLAID, the 2 Realtree Women's Camo Short Sleeve T-shirts sz: XLarge Colors: AquaOrTurquoise and Grey, and the 2 Realtree Men's Camo Short Sleeve T-shirts Size: XXLarge Colors: Brown and Grey.

Also, I ordered and received the Champion Women's Jersey Short sz: Large Color: Oxford Gray, and the shorts that I received were a size…

99. Went to store Monday at 8 a m.

First one in store at 8:30. Told sorry all sold out yesterday. Come back Wednesday when truck comes in. Went back Wednesday. Was told all sold out Monday. I said you didn't have any Monday and explained. Clerk kept telling me all sold out on Monday.

Finally I told her I was getting angry and she best change her story to All sold out Sunday. Don't think there was ever any at store or the employees grabbed them all up before they hit the shelves. Know this happens all the time.

This was at the store in Joplin, Mo. And, this has happened before when I've tried to purchase a sale ad item. Think I'll take my business elsewhere sale or not.

I have a complaint about the new Academy Sports store in Elizabethtown, KY. Bought two pair muck boots, 1 for me & 1 for my dad dad. Looked at the website and they were actually much cheaper 2 weeks later. No refund difference.

Took time and gas to go buy gun in sale circular. Did not have and will never get in store. Will not shop at store ever again. Poor business practice.

The worst customer service I have ever experienced. Manager on duty was rude and a total jerk. I asked if I could pay for it and come pick it up in 2hrs. They said they can't hold items in the back.

I told him well that's not true because they held my grill for me just this past summer, but ok can you just put a sold sign on it since it's the last one. Again No was the answer! I am confused if I pay for it now why can't you put sold on it?

" Wow I was a huge fan of Academy but now this one guy has caused me to hate this place! Not sure why people have to be so arrogant and just make shopping and spending my money a pleasant experience!

In case anyone wonders what store: Newnan Georgia location on this Sunday April 19th 2015. Best of luck to you Academy. You lost one customer forever. I…

One recent Saturday morning I called Academy Sports to check on an order's shipment status; it was a birthday present timed to arrive on a ...well...birthday. When they couldn't answer my inquiry with any detail, I cancelled the order, or I thought I did. The training of their phone people is dismal, and I never received the promised email confirmation of shipment with tracking data. The transaction was "Escalated" to a higher level; even so I was never contacted. Just another example of poor service--I have a choice where to shop. No need to raise the BP.

But the breaking point came when they asked for feedback via email yesterday. I stated, essentially, what I said above. No insults, no profanity. Today I got an email inviting me to resubmit because my response didn't meet their…