At temple of tasts taste in sea temple palm cove north qld, after a lovely dinner the coffee we ordered was the worst we've had which spoilt the great cuisine. the surface also was very sticky the menus even were stuck to it,the comments were they are always like it they tried all sorts of remedies but none seem to work ,most annoying to say the least.
Hopefully all above can be rectified. Thanks
Even since Covid 19 recovered in Malaysia in 2023, Ibis Hotel in Kota Kinabalu standard dropped substantially! Facility in the hotel deteriorated. The hotel most of the time emphasized on cost cutting example air conditioners not operating in the hotel lobby and at times at the hallways.
Breakfast served with so minimum in choice that I rather eat out. Kitchen closes at 9pm whereas other hotel does not. Quality of staffs running the operations are really unprofessional and unskilled. During Ramadan or rather the Muslim fasting month, beer is not serve in the hotel which it does not make any sense!
Ibis is an international brand not a Malaysian brand. I am writing mainly to enlighten Accor group that the way how Kota Kinabalu Ibis runs their operations will badly tarnish the brand name.…
I was charged twice for breakfast when staying at Heathrow ibis hotel on bath road in December . I contacted the hotel and front of house manager states “in my system I was only able to locate information for one charge “ despite being told two transaction numbers and sending the attached copy of bank statement. I would like a refund of but the additional breakfast and the international fee.
Ibis hôtel at 359 promenade des anglais Nice make a wrong reservation for me at hotel Ibis budget Nice palais Nikaïa -3076 with different name and email kindly check the file with complaint office contact number 0149602222 and ref number MRGDKMGBT Balance 90.07 euro collected from my card Request reimbursement and compensation for the inconvenience caused by your staff Thanks ALI BADRAN MEA MANAGER
None of the Ibis Hotels in India are available on phone. I tried Ibis Nashik 20 times, Pune
The no refund policy if you pre pay is a so unfair and disgusting .. I’m happy to go to the obnusman and media.
We booked online, paid for 1 night, plans changed and we can’t change or modify the date. Cancel no refund $207. We live in the Lockyer Valley, we are country people, coming to Brisbane is a big deal. I am in the Disability Support a pension and every cent counts.
Your customer services lady at the Ibis basically said it’s in the policy.
We booked for October 14 2023. The function got cancelled.. not our fault.
Hoping to change the date, oh no you can’t modify or change date, you can sell it to a friend WTF.
We were happy to loose a deposit .. oh no 100%. Never again will we visit the Ibis or encourage our friends due to the policy.
We may be country people but this policy…
Maybe the worst customer service I’ve ever experienced! Turned up at the ibis styles Birmingham hotel Which I have been booked into many times only to find the front desk unmanned. Within seconds a security guard came up to me and asked what I wanted.
I said I’d like to check in with a confused look on my face. He immediately said I didn’t have a booking. I told him how does he know that as I only booked the room 9 days ago and had E-mail confirmation.
He said again “you have no booing so please leave”. Utterly confused I pulled up my E-mail confirmation to show him which he looked at and said “this hotel has been taken over by council, you have no booking here” I asked why and
how considering I had paid almost £70 for the room and where I was going to stay. He just said “ring main…
30pm. But when we arrived there was a line up of guests those who had a broken security safe, uncleaned room on check in so we’re moved into another space. I presented and paid for 2 nights accom in 2 separate rooms.
Alex was at the counter and gave me two keys, pointed to the outside area and said it was upstairs and the next block away from reception. Both rooms were open, beds unmade with dirty linen and left over remnants from the previous guests.
30pm by now) and told another gentleman the rooms were not ready for us. The fellow then said to wait until the rooms were seen to as they had a full occupancy the night before and were short staffed. I asked when the rooms would be ready and he could not confirm a time.
00pm so I asked him if we could move into another room to which he…
Accor Refused to count my points because I had booked my nights through travel agency , although the recipt under my name and the cost in my own .
Very poor service. Hotel did not provide the invoice.
We stayed at the IBIS in Charleroi prior to travelling back home in the early hours of the morning. We requested that the hotel book us a taxi for the 14 km drive. The taxi arrived at 0530 am and when we arrived at the airport destination 13 minutes later the driver requested EUROS 50 from us.
We were very surprised that such a short journey could be so expensive. The driver did not have a meter in the car and we feel that we have been robbed. We looked online when we arrived home and we were informed that an airport transfer company would have charged us around EURO 25.
We feel that the IBIS Hotel who called us the taxi are dealing with a fraudulent company and they should be aware of this scam.
We went for breakfast at Sofitel FIJI Resort and Spa with our accore silver membership and the free breakfast voucher , however we were rejected service despite free table and told not taking walk-ins .
We felt a bit discriminated since it seemed like they were only focused on tourists and not locals . Hence the complain .
We wish for you to explain the policy on rejecting members to have breakfast at any accore hotels . Is that a normal routine .
Regards Kunjal
My room rate at Novotel Casablanca was taken twice and overcharged. İnstead of paying total 1800moroccan dirham, I was charged once on arrival when they said they were only keeping the record of the card, but they charged double the room rate (2700 Moroccan dirham).
AND it was never refunded. So in total I have paid three times what my room was worth. Absolutely unacceptable and I cannot continue my holiday in Morocco as I was depending on those funds. I want a refund and compensation for this inconvenience.
I am a member of Accor plus and have not received the physical member card and dining vouchers.I applied my membership through Accor website directly.When I checked with the live chat agent,he said I am the complimentary member but could not explain further.He said will get the related department to contact me but till now noone had contacted nor email me.I am really disappointing with such service as it seems so difficult to reach out to the staff.The attached is the name of the agent.
Reservation Process
Dear Management,
Greetings,
Today, I experienced very poor and rude customer service from your reservation service staff.
Anil Kumar Pramila
Mr. Anil is extremely impolite; he even declined to apologize for the inconvenience the circumstance caused me.
This is the scenario,
I personally recommended your hotel to a friend to make a hotel reservation. Jackson Go, who is from the Philippines, and Annette, who is from Canada, both had to present the booking confirmation for immigration purposes. In order to ensure a smooth check-in and avoid any problems, I repeatedly called the hotel and asked them to include the second-name guest (Annette). I also asked them to include their name in the email so that the immigration official could see their names. However, when I called at around 3 p.m…
I booked a room for me and my mom on booking in ibis Abdelmoumen Casablanca from the 21st of December until the 23rd, and I selected the option to pay in the counter. When we arrived I announced my reservation and somehow the manager told me that he can give me a better price so I didn’t think that much of it and accepted and payed in the check in.
Once our stay was done we traveled back home and then we found out that they charged us twice. I called them and tried to explain but they’re not willing to either refund me nor talk to me. I called them during these 4 days period and the manager doesn’t wanna speak to me, they keep on telling me that they sent me my money back, I should just wait and I will receive it, but I didn’t.
I asked for a prove that they did send me money on my…
I booked 2 nights at the Mercure Stevens from 19 th Feb to 21st Feb plus 4 nights at Mercure Bugis Singapore. Originally I booked for 2 nights 21st and 22 nd of February at Bugis, LTXSFVBK then added an additional booking for another 2 nights LVCSDDDD.
These two booking were cancelled by the hotel because of a covid contract with the government, I received an email from Michelle Loi reservations team at Mercure Bugis saying they would assist with rebooking me into the Mercure on Stevens with a similar room at the same rate for 21st to 25th Feb. After numerous emails and phone calls to the Accor help line and hotel in question I was not helped in any focused way.
Eventually I received an email from Mercure Stevens saying they had done the bookings 897858 and 897865, there are no bookings…
Greeting, there is an accident happened in ibis KLCC. We are currently using your training room for a total of 30 pax participants
On 14 December around 9am, there is a participant fall down due to the chair provided are a broken chair. The senario is recorded and attached in the email.
We have directly contact the sales person Ms Taty, no one come to ask how is the scenario and she replied in whatsapp that will investigate even evidence of videos and pictures were sent.
Before lunch, we launch a complaint on the microphone. When I called Ms Taty by 345. She didn't even appear. She answered the person in charged has do the necessary steps. However, the problem is not solved. I requested her to to have a look but no one appear.
At 4pm, I contacted Mr Sam, the superior of Ms taty and…
I have been trying to contact Reservations: 800 035702749 from past 15/20 days but unable to connect or anyone to assist
I have a booking Pullman ZamZam Makkah No. LSCDDSHK from 14th to 18th Dec 2022 & Shahd Al Madinah form 18th to 23th Dec 2022
I am very disappointed as it impossible to contact any help desk to Reservations for any assistance.
Would appreciate a call back on 00971-50-9187760
Good afternoon!
My name is Roman Shelomido. I use your loyalty system. My card number № 30810322229494P B status Silver. Recently I forgot the password to log in to your site and I had to re-register but under a different email address rshelomido@gmail.com And I used to have an email address rshelomido@mail.ru and the card number also changed to № 308103 1 4828640M J status № 30810322229494P B status Silver Classic. And I had to book the Moscow Ibis Paveletskaya hotel from a new account. I ask you to please transfer the booking of the Ibis Paveletskaya hotel in Moscow from 11/24/2022 to the old account № 30810322229494P B. I found my password and now my old account is working for me
I use to travel vijaywada frequently. As I have membership of Accor group and the service and food is good at your hotel. 00. But as I travel by self driving for 14 hr. 00. And your hotel charge me half day extra.
00 and I got too tired. 00. I requested your manager on duty to put half day charge and give a room. But after requesting many times your manager MR. Harsha behave rudely and. Told to charge full. I told him.
00 then he will give room. It really too much unprofessionalism. What is the relationship. There is only business your person is doing. And misbehaving after requesting. Is this the meaning of hospitality. Thank you.
no work done while closed for Covid what a joke, my daughter room has ant issue in bed and on benches
I went for a interview for cleaning i was disrespected by a Woman named Nevis.Nevis abused my culture and my experience she was screaming up and down hallway cause i had showed her rooms to not be totally clean as their was dust everywhere.I was taught if rooms are not being used we have to still dust the room i was in the dust was half finger deep that sent Nevis the Boss over the edge and had me fired on my first day.
I stayed at The Tribe Hotel in Canary Wharf on 12th October 2022 for one night. I was attending my retirement party from Canary Wharf Limited and they were paying for my room. On 19th October 2022 I checked my bank account and, to my surprise, discovered that £148.15 was taken from my personal bank account by The Tribe, which I can only assume was the cost of the room. Yesterday I tried to call The Tribe on 020 3530 7700, the number on their website, three times and nobody answered the phone. I have tried this number again three times today and, once again, no reply. I also emailed my concern to reservations.canarywharf@mytribehotel.com yesterday and have had no response as yet. I have sent another email today and, once again, I’ve received no response.
For a four star hotel I think that…
I have booked a a family room at Ibis Styles -Dubai Airport literally just a few days ago.
Unfortunately the same night of the booking I get a phonecall from my wife that reported that our baby girl has to have an operation on her stomach lining. I sent numerous messages to the hotel to cancel ( non-refundable) the booking on extenuating circumstances and they wouldn't do it. Let alone they wanted FULL payment in less than 48 hours after it has been booked. I just moved to Dubai for work and their unthoughtful actions put in dire financial strain as I am trying to settle down.
I have sent the messages below to Accor but have not had a response Accor 26/5/22 Hugely disappointed to find that all my 2,400 points were confiscated without warning at a time when I couldn't use them as a vulnerable person during the Covid pandemic. Been a regular customer for 25 years and built up the points over a long period. Expected more compassionate treatment, as with other companies. David Hainsworth 3081032 00863816 4
Accor 25/6/22 On 26 May 2022 I sent the message below to you. I have not received any response. It was bad enough having my points confiscated at a time when I could not use them because of the pandemic. Your discourtesy makes it worse. Surely an organisation like yours can do better than this.
We are staying in Sharm El Sheik at the promenade hotel mountain side.
We are having issues with a member of staff Mr. Hussain who works at the restaurant and pool bar. His attitude is so very disrespectful it is untrue. We filed complaints over the past two days with the F&B manager and still this man is so very rude. It is almost as he is wanting to ruin our holiday which we have been looking forward to since Covid. All we want is good service and an occasional smile but we are not getting any. We are so upset and frustrated.
To whom it may concern,
I am writing to express my disappointment in what was supposed to be a stay for my husband’s birthday on Saturday 17th September 2022 at Mantra.
This is my second attempt at staying with this hotel. The first time we were issued a voucher as the service provided for our stay was poor. I decided to book my voucher for Saturday 17th September to celebrate my husband’s birthday in the CBD. I called the hotel to make the reservation and spoke to a lady named Hannah. I mentioned that I had a voucher and wanted to book for Saturday 17th. She told me that I could simply book online. I proceeded to do so, however, I called back again to double check that this could be used on that particular Saturday. She ensured me that I could, she again confidentially told me to book…
I stayed at ibis deira city centre, booked 2 rooms, the1 fom 12/08/22 to 22/08/22 and the second room from 12/08/22 to 26/08/22. With the first booking reference no as 2769101223 and pin 6037. Your facility is excellent. I don't like the 2 Indian men that I think are the managers or probably the most senior front desk staff during my stay, i don't know their names but both tall, one is a little dark incomplexion than the other one, they are cheats n not good people.
My second booking was from 13 th to 18th August but shortened my stay, to 15th of August, booked again from 15 to 24th n again shortened my trip to 16th, the light in complexion Indian man in the name of the manager advised me to shorten my stay to 17th instead of 16th as it was already 12:50, that I couldn't check out that…
I came to the hot tub in the spa of Sebel Pinnacle Valley to find a huge group of family/friends in the tub with their outside clothes- t shirt and pants. I called the reception and I was told the guests can wear whatever they like in the hot tub.
This is super unhygienic and I sincerely hope the hygiene practice of the hotel can be looked into. Thank you!
Good day Subject to Sofitel Cairo El Gezirah Hotel which working in Egypt under your supervision, kindly be informed that all reservation team members dealt with me with a very bad attitude showing me careless behavior. Thanks to contact me for help. Regards Mob.01227444043
I am fed up with how hard it is to book on accor site Fed up with dining rooms closed for all meals or lunch and dinner Not being told the correct information When I book Upgrades not being an upgrade But still paying my yearly fee with no discount Ronald Johnson 3084095038842731
Dear Team Accor,
Refer trial mail for booking cancellation. Now refer attached mail for confirmation. When asked reason, excuse given was by mistake reservation was confirm. I received confirmation mail by 1.20 pm. Recall was attempt by 3.16 pm & then cancellation mail on 5.25pm. If it was by mistake it should have communicated immediately after confirmation & not after 5 hours. Definitely they must have received booking on higher rates & to fulfill their requirement cancelled our bookings. This is not expected by Accor Group. Request you to maintain & continue our booking for the mention dates. Reservation No. as follows. a) 380928 b) 380939 c) 380940 d) 380941 e) 380942 All Bookings @ Mercure Chennai Sriperumbudur
Hope you will support in the subject. Waiting for your valuable positive…
Book into hotel online what a disaster what was supposed to be quick one and half hours later showed to room which was filthy smelling of cigarsmoke (non smoking hotel) moldy light hanging down cigarette buts in walkway changed room which was not much better fridge defrosting water over the floor no soap/shampoo/towels in bathroom breakfast was disgusting a local was at the breakfast station no uniform he was dishevled eggs were inedebible left in baymarie for to long spoke to other patrons who like me are not happy the Novatel standards have went down and
i thought you had a non smoking polices if u have you dont to adhere to them at the novatel resort patong
I stayed in the Mercure Hotel Southbank Melbourne, in Tuesday 26 July and out Friday 29 July. extremely disappointed and totally ripped off. No internet, no parking organized with the local parking company, room was shabby, no breakfast available, fridge ice box hasn't been defrosted for years and extremely expensive for this level of accommodation.
This hotel was not ready for guests. I think some kind of refund should be offered. 00 for 1 day. Totally disgraceful and whoever allowed this hotel to accept guests needs to be sacked. They have damaged Accors's reputation by stealing money from the unlucky guests who happened to stay there this week.
To whom it may concern,
We recently stayed at the Aanuka Breakfree Resort a Coffs Harbour and were very disappointed to say the least. We have tried to contact the Front of desk Manager (Samantha) via email on the 10th of July and we havnt even had a response, very unprofessional. This for me is unacceptable and we will be seeking a full refund for our 3 night stay. I have copied and pasted the email for you too read below. I have also attached some photos as proof of false advertising.
Dear Samantha,
I just wanted to provide some feedback from our recent accommodation (sun 3rd -6th). Although the hotel grounds/ facilities were great for the family, we were very disappointed in our stay overall.
We were at the backend of our 2 week holiday in NSW, and wanted to finish our holiday at…
We are currently staying at Mercure Alice springs and I’m disgusted with the service here. There are piles of boxes and dirty linen in the hallways, our room wasn’t serviced, we have requested maintenance in the room to tsp and tv both have been ignored.
I’ve had to ring Réception three times to get tea bags and still nothing. This is ridiculous- if nothing is resolved I will be leaving an extremely bad review and your good reviews up until now are the reason we booked. Thanks Christina Pirie 0414868185
RE: Manly Beach discussion with Kyong 1st July 22
I hope that this message finds you well.
I would like to inform you that I got highly disappointed when Kyong called us not long after we've checked in to our room on Friday night 1/07/22 to inform us that there was an upgrade fee on our account (which we were not aware of). Kyong indicated that he was going to waive the fee, however he was also going to place a note against our account that says that we are no longer to be offered upgrades in future.
Kyong told me that the booking was made back in October. In fact this booking was cancelled.
The current booking that we had was only made in May and that is when I contacted the Hotel and spoke to John to check if the room was available as I was mainly booking the holiday as a gift to my…
I have no words to describe how bad and poor it is dealing with this company. They are very quick in booking and taking your money, but when one of there hotels closes down and have your money and your stay is only a few weeks away, to get hold of the right person, to answer our queries or even confirm it has closed its doors to get an answer on our emails we have sent, is a nightmare.
We are about to send them a letter from our lawyers to proceed, don’t know how they think they can get away with it
Ibis Styles Chaumont Hotel personnel (Elsa and the restaurant manager) refused vehemently to give me ice cubes, shouted at ne, degrading me, even told me too leave the hotel. Elsa the receptionist was particularly against me personally, furious I didn't buzz to enter the covered parking lot, would not give me Accor member 5% off.
I had an issue with one of your hotels which the Novotel Toulouse Centre Compans Caffarelli. I have been calling more than one time to refund the amount debited as a security deposit (mistakenly twice debited). They claim they cancel the transaction even when I explained to them that the card I used its a debit not a credit, so the cancelation process don't work.
They are refusing to check their accounting system of any extra value debit, and when I ask for talking to management the response they don't have a one. I do believe the this is a poor treatment, I have not received the amount debited twice, and they are in complete denial of any responsibility even with the bank assuring the difference of my card and the credit card system.
The only solution now is to raise a complaint through…
I am currently staying in RAK at Marjan Island Resort & Spa. Please can you contact me so I can explain the situation to you.
We have stayed at ibis Granollers montelmar on Several occasions and this will be the last! We checked in on line to save the whole passport thing, but still had to go through all the normal check in stuff. The restaurant had no chicken, no burgers and believe it or not no chips, really?
The room had a strange smell, not dirty just odd, there was no shower gel, I had to go and ask for it, half of the lights in the room didn’t work. The efficiency of the staff was to say the least sketchy although friendly enough.
We booked this hotel because of the positive experiences previously. Absolutely disgusted, we hope tomorrow nights experience at Orange, where we have also stayed Several times will be better. I think maybe more stringent checks on the hotels you are promoting would be a good…
I am Staying at Mercure Metz in France from 21 May to 29 May with the Egyptian national team for girls and I am the administrative manager of the team and I have an Accor silver membership.
When we checked in I took room # 302 I was informed that I will change the room on 28 May to another room. I was shocked tonight when we returned back to the hotel that my room was opened and all my stuff with my roommate was moved to room # 101 without telling me or allowing me and my roommate to pack. My belongings were like a mess. My clothes and underwear were scattered everywhere, which is not acceptable. My recharger was damaged by the spilled shower gel which also damaged a t-shirt and a scarf. The whole situation is unacceptable and this should not be happening in Accor chain. I even tried to…
Hello
This morning we checked in at Royal St George’s hotel in interlaken. The staff was cold but courteous at the time of check in. Unfortunately the room provider to us was in a detached building with no elevator access. Since this room was booked for a kid of 1 year old and another 6 year old, we requested for something with elevator access so that we could carry the stroller around. To our surprise the front office staff didn’t even bother to check and replied negatively.
We asked to speak to the GM of the property. Somebody dressed casually shouted from afar - NO ROOMS and simply left. After asking the front office staff, I was told that was the general manager.
This is totally different to the Accor experience I’ve experienced so far. They cancelled our booking without even…
15/05/2022 stayed at Hotel Mercure in Gloucester. Despite Accor saying toon cleaned to a high covid standard we discovered a pair of socks from a previous occupant on the floor partially concealed by the curtains. On our way down to a pre-dinner drink we reported this to reception who said he would report this to housekeeping.
I told them we need to be assured of something more positive otherwise I jokingly said I WILL throw them out of the window. At dinner despite having previously booked a table in the restaurant we were told they had overbooked and we would have to eat in the bar area.
This would most likely have been acceptable if we had been told in advance rather than having it sprung on us at the last minute . We would happily have changed the time of our meal. My concern that…
hi sir, my name is poovizhi chandramohan. I have booked in Mercure Darlington Kings Hotel from May 6th to May8th. I have experienced worst experience in my life. 1) The room was tiniest to the core. -> Even that i cannot crib about more.
2) As soon as i entered the bathroom, i saw the bathtub uncleaned - When i report in the reception at 1pm, the manager(lady) came very cool and said, this is how it will be , it is rust in bathtub. we cant do anything for that. She said and went away. Is this the quality you give in a four star hotel?
3) I really couldnt do anything immediately on the above reaction of the manager. i got into the bathtub for a shower. The shower temperature adjusting handle fell on my leg. This is totally unacceptable from a four star hotel. I complaint again in the…
We stayed in one of the Accor Hotels in Sydney but the standard was not up to 4 stars and I think something needs to be done about it. We spoke on check out about our concerns but was told a manager would be in contact.
The other family that we stayed with had to contact, no follow up from hotel( bad customer service) and then was told “ that’s how it is” not good enough. If some can contact I have a list written down that I wrote when I got back to Brisbane. Thanks
My friend and I had a spa break at the Mercure Albrighton Hall and were not when our treatments were so when we went to the spa there was no availability so we were promised a refund. Despite contacting the hotel by phone and e-mail we still have not got the refund we were promised. The stay was booked under Lynn Harvey booking reference B454893 and was on the 4th february please chase our refund thank you we were promised £70 per person