AccountNow

I want to know why my deposit is not on my card. It was supposed to be deposited and posted on the 6th. Today is the 7th. I want my money Deposited and my account balance where it needs to be If This is not done. I'm reporting you.

This has happened more once I'm sick of it. I will be switching to another card company

I had to file a dispute on 2/8/23. Uploaded dispute form and police report to the dispute dept. Was informed that I needed to verify my identity and that I needed ID, 2 utility bills. I uploaded documents for dispute and ID verification on 2/9/23. Uploads were successful.

My dispute was concluded on 2/13/23, with no problems and money was credited back to my account. But, with the verification of ID, I've had to upload the requested documents 6-7 times from 2/12-3/9/23. Each time I was given an excuse as to hthy they were rejected.

Utility bill not clear, couldn't see 4 corners of my ID, ID had expired during this process. I had 2 other forms of picture ID and sent those along with my expired DL. These were rejected also. I explained that I had no money to get DL renewed, AND that I'm…

Account now how's my account Frozen and has for almost 2 months now with no access to my funds and every time I call to get verification of documents that I've sent to have it on Frozen they tell me that it is unverified and unlegible which I have faxed uploaded everything I can possibly do to get this account unlocked it is ridiculous they are stealing my money I need help

My account was closed sigh no knowledge to me and a check was issued that I have yet to receive. The Check was originally issued 10/24 7-10 business days tat and then expedited on 11/16 with 3 business day tat and I still have not received the check!!

My AccountNow count was closed after over 7 years of being open without my knowledge. All my direct deposits have gone into this account. I called today on November 14, 2022 just to find out the check has not even been sent!!

How do I get my money!! I'm so pissed off

All Account Now accounts with Bank Corp are No longer active. Bank Corp went out of business this past Thursday and account now is not accepting any social security or other moneys from Bank Corp. Account Now did Not notifi anyone

I want notified that anything was going to happen to my account and all my pay from my job is deposited to my accountnow account. 01 . But they say they closed my account because of a banking issue. And it will be mailed but now I get a message saying they have technical issues and to call back later.

I've been calling for days with them telling me this. I really need the money I made at work and that directly deposited into my account and need to ask when I will expect it cause all my bills are very late.

My card is expired and they won't issue me anew card

I am in ssdi. My checks have been deposited into account now for 10 years. 22. I am not at my home address, as I am in a long term care facility for three months. I asked to have my new card sent to where I am temporarily living.

They asked for a copy of my id, which is expired. I no longer drive, and too sick to go through the process of getting a new one. THEY WONT GIVE ME MONEY! I need to pay for my care or I will die on the streets.

They have all my documents and I need my ssdi NOW!

This is the second complaint I’m sending in. Your company is so very unprofessional and not understanding to anyone’s situation. I’ve been very cooperative in sending over the required documents for proof of my address change but I’ve been told for weeks now that it’s still under review even though I call every day and

I’m told each time that it will be 3-5 business days well now that two months have passed I still have not been granted my update and all of my funds are locked away in that account. I understand the security measurements your company has however this situation has gotten very much out of hand.

That is my only source of income and I’ma single mother. Since this has happened, my daughter has had to miss school because I have no way of putting gas in my vehicle. I’ve gotten…

I have been using account now as my main banking source done 2018 and have had no complaints up until now. My card had an expiration date of 7/22 so I made sure to get a jump on updating my account info which was my change of address.

I had recently moved into a home of a friend with who I have been only renting a room from so obviously I had no “bills” of any sort that would be in my name.

However after sending in copies of what I did have which was my REAL ID drivers license from DMV as well as a copy of my social security disability verification which is directly deposited into my account now account every month for the past two years. My complaint is that I keep being denied access to my own account because The documents I’m able to send aren’t hard proof.

I’ve called every day for…

They sent my replacement card to the wrong address so then I sent in my paperwork which was accepted by them August 23rd 2022 it is now September 1st and still nothing I am not able to pay my bills or take anything off of the account legal action is due

Stole money from me I'm homeless and have no utility bills and to get a new card I must have pictures of I'd and utility bill

They will not accept my temporary drivers license and the excuse is because it’s not in color. By law that is a legal document and should be treated as such while your hard copy comes in the mail. Never dealt with such ignorance in my life!

My card was charged 99 dollars by pay pal a transaction I didn't make at all

It's Not ACCOUNT NOW ITS THE GREEN DOT CORPORATION THATS THE FRAUD. COM BANCORP META BANK OR METAVANTA BANK

Lost my card found my card called them up to tell them they said they cancelled the card and to send in copy of ID and new address I've done it twice the Pic the 2nd time was clear they keep saying not enough info or info is not clear I can't pay my rent and incurred charges on bills for not paying them I need the money on the card asap and it costed me money I want my money that I put into it

they deactivated my card without my permission, i was calling for something else. that was on the 7th, now its 3 weeks later and they keep telling me they are waiting for my "documents to be approved" so they can issue me a new card.

this "approval process" was suppose to take 24-72 hours. that was 3 weeks ago. i cannot pay my bills, buy groceries from my kids, and every time i speak to a manager/supervisor they say they "escalate" the issue but nothing ever happens, i call literally everyday.

its not like it 20 dollars in my account, its a huge ammount. that i really need.

On March 28th, 2022, I had a direct deposit into my account. I also saw 2 unrecognized purchases that was pending. 25, and for the same company. The transactions were pending. I contacted Account Now, hoping to prevent the transactions from posting because they weren’t mines.

The representative informed me that I couldn’t dispute the charges until they actually posted. He then said he would have to block my account. I informed him that I had another direct deposit that would come through on March 29th, 2022.

He stated that I would still be able to receive my direct deposit, even if he blocked my card. I adamantly explained to him that I had to have my new card before Thursday, because if I didn’t pay my rent before the 30th of March, I would have to move, and that I was in contract with…

I did an address change over three weeks ago. after 1 week I called and they said they did not receive my fax so I uploaded my information and and waited another week they said they got it but something was burred on their information sheet it states my phone number if they have any questions ( they never called to say anything was wrong) after that I emailed the information.

waited another week called them , they said they never received the email. after talking to the girl about how much I need my money and saying I need to speak to a Manager she put me on telling me she was transfering me to someone who help me.

She transfered me back to the computer in the begining. This was emergency money I had transfered to that card. now I can't get my money. I had to borrow money because of their…

I have been dealing with Account now customer service since March2021 due to my account being temporarily suspended so I can’t access my account online and my card expired December 2020 so I can’t access any funds in my account. I have sent documents to prove identity as I was asked and 7 months later finally the documents get viewed but I am told they are not valid due to being blurry.

It’s been a year now and my 3rd stimulus money of $4,200 is in the account that I need I don’t want a new card or anything I fo not want to continue with this account and I just my money from that account not constantly being told to send Documentation to just be told that six or seven months later they finally viewed them and they’re not valid I don’t wanna keep going through this I just want my money out…

I've been wait over a month for 2 cards that was supposed to be here in 3 days I get paid Sat and still have no way to get my money I will lose alot if I have no way to get my money to pay my bills I'm a disabled veteran and need my money then tried to order a 3rd card and now I have to wait 7 days for them to approve of same address I have already had for 2yrs now

Not getting new card sent out so all my funds are not accessable and then not contacting me to tell me there was a problem with documents I sent. It's been going on since January 24th. I'm going to lose my house have late fees on bills etc FF

I have uploaded documents for 27 days to prove address my account and access to funds remain restricted placed me in undue hardship daily calls to every # assorted with them by customer service I get same response under review wait 7 days the reps have no authority to resloved any issues with account even supervisor nothing there so called back office handles issues this company and policies and procedures are unheard of I'm to the point of filing a complaint and request company investigation and file lawsuit the undue hardship they have put me in will be heard because I intend on screaming till the right mf hear me

My complaint is that I have been all day speaking with representatives about my expedited card. What I wanna complain about is the fact that when I asked the representative I spoke with at around 4:30 today about how to file a complaint she says she doesn't have access to that number.

I supposedly answered a security question wrong which lead to the a "run around". I was first told to upload documents to the accountnow website and when I did, it says the system was down. I then emailed the documents and was told that the email is down too.

As I I writing this message I have been hung up on by the customer service representative while waiting to be transferred to a supervisor. This is the third time today they have hung up on me and redirected me to the auto voice system.

I have faxed…

I just got out of the Hospital with Covid And Umonia. I'm home now but on Oxygen. 00 for my phone to get turned on it's AT&T some hacked my card and took all my money off my card. I called account now they said we see where they took the money off and told me she could see there more money on hold to be sent out.

I told her to block my card and she is sending me another card out. Can you all please Help me on this. Plus my brother just lost his girlfriend to Covid so it's really been rough on us. Thank you Donnie

The complaint is this: My husband is the account holder with Account Now, and he is unable to manage his affairs. I have his authority to manage his affairs and his Account Now card. g. rent, phone, and other bills and purchases.

The administration at the Nursing facility had to speak with representative of Account Now in order for them to release the restriction placed on his card at that time, add me to his account , so that I could manage his financial affairs with his Account Now card, the restriction was released.

I thought that I had been added to his account after the restriction release last year.…

The complaint is this: My husband is the account holder with Account Now, and he is unable to manage his affairs. I have his authority to manage his affairs and his Account Now card. g. rent, phone, and other bills and purchases.

The administration at the Nursing facility had to speak with representative of Account Now in order for them to release the restriction placed on his card at that time, add me to his account , so that I could manage his financial affairs with his Account Now card, the restriction was released.

I thought that I had been added to his account after the restriction release last year.…

I had transactions took off my account that I didn't even authorize and I talked to them and they tell me that my dispute was denied and that I wasn't getting my money back. I don't use Microsoft but therefore I had a bunch of charges that took a lot of money off my card because it was compromised. Sent them what they needed and still got denied.

I have Been speaking with someone about sending me a new card after I updated my California ID and my pay stub to prove my identity quick? I've been talking to them for over 2 months now and they still have not sent me my credit card. I canceled all my direct deposits to them and now I'm going to file a civil suit against this company .

Not only have they interrupted my ability to build my financial institution and my multimedia studio project? They have caused me to fall behind and paying rent and it's affecting my mental and emotional health, health, therefore I'm requesting extra medication from my mental health specialist. Beyond furious, I could hardly concentrate sometimes by the frustration and Rage that keeps coming up every time I think of how they have interrupted my life and…

I lost my card back in June of this summer. I did everything they asked me to do for a replacement card to be sent to new address. They took forever to review the info I uploaded to them, then I had to resend copy of ID.

I sent it without hesitation thinking this will help speed process, however it’s the same situation. I am still being told every 7 days it’s in review. At this point I don’t know what to do I just want my card, and for some reason they are always happy to tell a customer that one paper is in review for 90 days when it’s supposed to be only 7.

Please send my card before I get the courts involved ASAP enough is enough already !!!!

Account now is a fraud company. They won't return 2 direct deposits that was on my card before my card expired. Since june 6 2021 & here is September 3 2021. Reloaded my documents what they required & still expediting the process of documents.

Bull crap they are using or holding people's money for there own reasons. 00 that was on my card.

To whom it may concern I Mark Williams misplaced my account now card and reported to account now customer service department on July 12 or the 13th. My replacement card never arrived so I guess it may have got lost in the mail because I never received it.

I ask account now customer service can she expedite me a card she replied yes. So I uploaded 3 documents on July 28th that account now required Drivers license, Birth certificate and a updated Bill. And it's August 16 and still no card.

All I want is my replacement card. its been a month. Than you Mark Williams

I have been a customer of AccountNow for 11 years and never really had many issues until I needed to have my debit card replaced because I was having some unwanted activity on my account and was told this would be the best option to shut down the account and get a new card.

I was told that I needed to submit documents for proof of my identity and this would take 3 to 5 business days to review. So I called to have the card replaced on 7/21/21 and submitted the documents on 7/22/21.

The time passed and it still hadn't been done. So then I was told they would escalate it and this would take up to 3 business days. Needless to say it is now 8/15 and I am still being told they have to review the documents I sent which consist of nothing but an id card a copy of the old debit card and 2…

I been waiting for 4 months for my replace one card and i have $4000 in my account and i cant access my funds ia crazy i send my document 3months later they answer and tell 1 of mine document was not clear enough to send it again the they was going to send me my card 3days later i call them i send it again and

still nothing they havent review the document and it still 4 months and nothing please send my card i need my money people work and do they taxes not for u guys to keep our money.

I being waiting on my money for 2weeks now, and what make it so bad it’s my vacation money that I worked all year and hard for.

Customer service refuses to send a replacement card for my account. They said it takes 5 to 7 business days and it been Since June 7 it is now July 26 still no card and no explanation. They say their busy.

I been waiting to get my funds SSDI is in that account. Please release my funds.

Worst company ever .Cc been restricted sine 6/30 and it’s now 7/16 .About to be homeless because I can’t pay bills I hate it here I hate these people why can’t I speak to some one..

They have refused to send me another card or a check and I have waited more than five days for documents to be reviewed. I am on disability and receive SSI and that is my only source of income and they are refusing to send me a card or send the money back to a sinner And

they never give me a real updates it’s always the same thing we’re waiting to get a update I’ve been waiting three weeks now for a update don’t know what to do that is all the income I get and it’s stuck on the card that someone accidentally canceled my card from customer service on AccountNow

I requested a new account now card. In June 11, 2021. I've been awaiting since. Today is July 9th 2021. No card. They continue giving me a lame excuse. They keep apologizing. But continue making me want to start a lawsuit against account now. For my money.

That is on my account now card. This is totally bad business.

They told me to send proof of if and current utility bill I did this on may 13 it is may 27 to show my change of address I have no access to my paycheck and keep getting told it’s been escalated when I was first told 5 business days.

I have no money I am facing eviction and car repossessed because I can’t pay with out my money because my account is frozen. I am a single mom with two kids and we have nothing these people need to be put out of business I would give them no stars if I could

I have been trying for 3 weeks to get the hold on my money released snd returned. I made multiple phone calls and the company has sent multiple faxes. Do I have to take legal action. This has been a very ,very unpleasant experience.

ACCOUNTNOW ARE THIEVES! The stimulus was going to deposit the next day - so they came up with a bogus fraud charge on my account - they charged me for the fraud charge then cancelled the card made me pay $25 to have a card overnighted on a Friday morning and now it is Monday and still no card! 95 maintenance fee!!!!

So that’s $45 they have taken from my stimulus and I still can’t access my money! RUN DO NOT USE THIS CARD OR COMPANY UNLESS YOU WANT YOUR MONEY STOLEN FROM YOU!

I moved and had an address change and Accountnow mailed my card to my old address, so I called to cancel that card to have them mail me new card to my new address. They asked me to upload proof of address onto website with electric bill and updated d license.

they said it would take three business days to release new card. I have been waiting now 6 business days with no answer from ACCOUNTNOW as to why I spoke with management and they keep telling me that the "back office" is still pending my address review and they have no answers for me.

Meanwhile my tax return has been deposited onto this card so I cannot access these funds. This company is horrible and they are holding my card for no reason and will not release to me. They have no answers and do zero followup to help the consumer.

I…

Worst customer service I have ever dealt with I will no longer do business with this sorry ass company

My account has been frozen since 7/6/20, for no reason at all, as far as I know. They did not contact me to let me know why they were freezing my account, I found out by trying to buy groceries and my card being declined for “unauthorized use”.

I knew there was over $600 in my account, so it wasn’t insufficient funds. it’s been 10 days and no call. I’ve called 2 more times, where I actually spoke to someone, but nothing happens! Funny thing is that they are allowing deposits to be made, only because they make money off the interest.

Tried calling again today at 3:30, but there offices were closed?? The message said they have recently updated their office hours to “5am to 7pm (pacific standard time)”???? Beyond furious.

I got my deposit on May 13th it is now 1:24 in the morning and it has not posted. m. m. Central Time. My deposit is not even pending. I contacted the sender of the deposit who said it was sent to this account and should have already posted.

It wouldn't be so bad if there was someone to talk to who could explain or at least tell me something that will make me understand or feel better about a situation we have been waiting to clear since March. The date finally arrived and every card has their money posted except for this one the worst like I said there was no one to speak to I vow to never ever have a card that does not have 24-hour service being that a lot of deposits post at midnight in this there is no one to speak to your just lost and

unable to sleep until you know where your money…

They deposited a check that wasn't mine to my account and instead of rejecting it they accepted it and restricted my account. Account now then asks me to send information but not all at once but piece by piece so they can hold your money even longer.

I've submitted all documents and I'm still being told they are under review. This all started April 13,2020 and today is May 11,2020 and I still haven't received my money

Been trying to reach some one through phone and email to get a new card, as mine expired back in MARCH. I have a couple hundred dollars in this account. I have access to it! I just want my money back! Help! Anyone!

I WANT TO CLOSE MY ACCOUNT WITH THIS INEFFECTIVE COMPANY.I HAVE CONTACTED THIS COMPANY NUMEROUS TIMES TO SEND ME A DIRECT DEPOSIT SLIP VIA MAIL SINCE LAST YEAR.IVE CALLED WITHIN THE LAST 2 WEEKS AND STILL HAVE NO DIRECT DEPOSIT SLIP FOR MY EMPLOYER.I WILL BE CANCELLING MY CARD.