AccountNow

They can't my money and I work for the government best believe I'm taking legal action against these people the amount of money is not a small amount either and how a bank won't look for your deposit if u even have the tracking number etc glad my sister is a lawyer

Greendot Bank cancelled my card prematurely and has failed to send me a new card to my current address. They are telling me i need to email documents ( ID and utility bill) I have been emailing them for over a week and they are saying they are not getting it or they cant open it.

Meanwhile, my direct deposit is sitting out there and I have no access to my money while i have bills i need to pay. They are giving me the run around and my bills are at risk.

Right before Christmas in 2019, I went to a Fred Meyer to load money onto my card. I didn't know there was a delay between the load and funds being available. I went to check the balance over the phone, but the menu system screwed up with not taking phone inputs immediately, and my card ended up getting cancelled. I have sent documentation of current address AND my drivers license, but they refuse to issue a new card, and now I'm taking on late fees with my storage unit because I can't get it paid because I can't get to the money to pay it. Because the actual account is locked, I can't move money to PayPal to get around this issue, either. So now my money is being held hostage.

Account now... you will owe me $130+ when this is said and done.

The Customer Service Representative cancelled my card prematurely and then stated that I would have to pay $25 to have a new one expedited (3-days) or have them mail it out in regular mail, which would take 7-10 days. I had funds that I needed access to in order to pay bills that was due but didn't have access to my funds due to the card being deactivated.

They would not help me in that matter, I was hung up on 3 times and got very frustrated because I kept asking for an actual Manager but kept getting transferred to a Supervisor who was no help at all. They treated me like I was in the wrong for complaining for what she did and never held the representative accountable for what she had done.

Now I have to pay my bill LATE because my funds will not be accessible until I receive my new…

This company is the absolute worst! NEVER use account now. It's a scam and when you have an issue it's basically impossible to speak with a live person. Wait time is an Hour plus after 15mins of prompting for a live agent.

Too many system issues UNABLE TO GET YOUR MONEY that has been deposited. Never use the company

Its bren 24 hrs and I still have a deposit pending. I need my money and it's UNACCEPTABLE for Accountnow to have these issues.

Fox your system asap!!!

Lost my card and someone cleaned my account and they want credit it.

00 was fraudulently stolen from my account by someone in GHAUNA. Account now refuses to give me my money back!! I am a single mother of 4 small children and workbvery hard for my money and want to back. Bit now they will not communicate with me or anything I have done all the steps necessary to get my money back but the just refuse to help me!!

How is it that if file a dispute that you have the rite to block my card when i tell you not too because of things i have to do on Thursday when my payroll hits my account? You shouldn't have the rite to block a costumer card if and when they request that you do not .

I need to get my car fix on Thursday and now i have know way of doing that. So tell how will i get the kids to school, go to the store, doctors appointment???? You do not think for the consumer .

I need my card . 64 dispute? What since do that make?

On 8/14 my paycheck was deposited in my account. After verifying my funds were available to me on my lunch break I went to HEB grocery store to get a money order. 25 . I immediately contact account now asked what had happen to my funds and the replied that 2 transaction in the amount of $400 and $503 were processed.

Not giving me any other information only that it was done out of a state that I have know ties to or have ever been to. After submitting the required documents that you all requested with in 24 hours of receiving I got an email denying my claim and told me case was closed and if I wanted to know the details on why I ( me the victim ) needed to send you all a letter requesting your denial.

I’m am sick to my stomach because you people managed to steal my money. I will not go…

I have not receive my check of 532.91 I've been waiting my check since April they said they mailed it on june26 but I still have not got it yet I am going to get me a lawyer

I'm still waiting on my new accountnow card to come in the mail and it's August 7 ..my old card expired last month so where is my new card

basically im waiting for a check that was supposed to be mailed to me three months ago I have called numerous of times I waited the allotted time they told me to wait again nothing called recently and was told they don't know why and I just have to wait this is not acceptable I have waited three months for money that is rightfully mine and no one there seems to care

There is NO CUSTOMER SERVICE through AccountNOW.

It's impossible to even speak to a Human because you can't get past the computer to even find out how to dispute a HOLD that is falsely taking money. When attempting to file the claim as directed and the system REFUSES TO ACCEPT THE ACCOUNT NUMBER PROVIDED BY THE COMPUTER, there is nowhere to turn.

This is the 2nd time in 2 months I have lost money to this Card Vendor that I have run THOUSANDS OF DOLLARS THROUGH FOR YEARS. I used to think AccountNow was a great source for paying bills, but no more. I intend to spread the word to anyone and everyone I encounter to NEVER trust this company again.

SCAMMERS..someone took out 500.00 when my monthly check was deposited and Account Now debited helping me out I will never go with them again and please don't go with them go to your local Bank..

it took them five days to view documents they told me it would take no longer than 3 days now my kids is sitting in the dark because of these people I'm about to loose my house because of these people... I have contacted the news and a lawyer a law suit will be filed against these people for pain and suffering...

i ahate to involves a lawyer but if my funds arent available today thats a breech in contract and false information yall have given me so i can have charges brought up against this company for holding my money under false pretenses...

im tryna upload my documents and the website keeps freezing up not accepting my information.

My account just disappeared one day I can't log in an I can't use my card when u call a check the balance it tells me the balance but I can't use it

There has been withdrawrals from my account I didn't order nor okay payment. I WANT MY $$$$ BACK, THE AMOUNTS ARE $89.97,$88.97= $178.94

I’m coy hill I’m trying to get my checking number and routing number on my account now card and no one in your office will give it to me

I did a bill pay and your system duplicated it. I called immediately on Monday 4/8/19. The two bill pay was cancelled. I was told it would take 24/72 hours to get this back on my account. As of today 4/16/19 I still don't have this back on my account so that I can pay bills.

I keep getting the message from Customer Service that they haven't received an update as yet. I work as an accountant and this is not the way you handle someone else's money. I have called everyday and I get the same message. I just don't understand.

I call my account now bank card to see how much that was in my account on March 27,2019 and the it stated that I only had $226 .po in my account so I call the bank and stated that my funds was pending. I have done a dispute in referring to the claims. the bank stated that I would get my money's, now they are telling me I'm not going to get my ssi money's back .I need my money's.

the last transaction i used my Visa card for was Aldi Store for thirty something dollars on Sunday this week. Everything else is not my doing.

Did not know I would be charged fees for on a card I had not used- ridiculous

I had almost 8,000 dollars stolen from my account it’s about to be a month now that they still tell me there’s only an investigation in progress.

On March 16, 2019 after a declined purchase I checked my account balance and learned that my balance of over 1,800$ had been drained to zero without my knowledge. I immediately called account now and was informed that my account had been compromised and unauthorized tranactions made.

I have contacted the company with whom the transactions were made and tgey have no record of such ourchases from my account. Im have submitted a claim dispite form and I am infuriated at the lack of urgency in settling this matter.

My hard earned money has been drained from my account and no attempt to investigate has been made as tge company had insured me that it would do so? After searching account noe Ws complaints with the Better Business Bureau I realize that missing funds and compromised accounts are…

I received my income tax return refund my account was restricted I was told to send in documents I did was told to wait 3 days I did. On the third day I was told I had to send and updated bill I did I was told I had to wait 3 more days.

A manager hung up in my face because I was upset and fussing I was not allowed to pay my rent and was giving a eviction notice I have to wait 6 days to get my money and I was told the department is based on a first come and first serve basis what kind of company tell their customers this l customer are important not the first come first serve.

I've been waiting on my money for a week and I'm praying I'll have a roof over my head when y'all decide to give me my money I should have had my money Friday customer service is very unprofessional and need new…

I picked up account now because i liked the early pay. I got my check on Wednesday morning, everyone else, Friday! Everything was going great until i had to call customer service over an issue i was having with text alerts and speaking about security i made the remark that i have 2 cards, 1 to buy stuff online, stores and whatever and the other just to hold my money.

Well this account now agent kept on and kept on until i said i would try another 1 from them and use two account now cards but i wasn't going to pay a monthly fee! Sure enough there was, so i called the same day i seen the charge and told the agent i was shutting down the most recent card activated.

I told him why, he said no problem. 5 months later I'm trying to send my son money in Florida and the money lands on the card i…

My card was lost and Ive now had two cards sent to me. The 1st one never made it. So weordered my a new one. I paied shipping next day of $25. Never came. not to add on top of this mess my account is restricted even tho i have sent a million verification methods.

Plz fix this asap and refund my 25. this is crap i have over 2000 on that card and more being deposited

I've made 5 or 6 calls to Account Now to get me nowhere!!! My account was compromised with an unauthorized payment that I'm trying to dispute unsuccessfully. i just want my money back!!!

Yes i just went and put 66 bucks 9n my card then went home to days later I trued to use the card on the net it was deecklind. Balance of 35 cents

Hello i need some inf i call two days and not able to speak with human please call me asp my Phone # is 925-305-1438 Thank you

I do not have access to my paycheck. I cannot wait 5 business days to get my paycheck. your customer service is a joke. And this card is nothing but a scam. Give me my money.

On July 27,2018 I received a email from account now asking me to rate an employee based on a telephone conversation that I had. Upon receiving the email that I knew nothing about, I called account now customer service and informed them that I had not called them about my account.

i informed them that I did not call. They deactivated my account, asked me to fax a copy of my driver's license and social security card. I faxed the documents. Because of someone else's negligence, I am without funds. They told me that I have to wait 5 business days before I can access my funds.

My paycheck was deposited into that account and I have bills to pay that can not wait 5 days. I should have not been treated this way because no one from account now spoke to me about my card prior to the phone call I…

i have a visa account now that i used several times when i put a return refund to my card it got locked its been several months i sent in rvrty document that was needed twice i have even sent in the refund receipt so who can i speak to and resolve this.the customer service is not who i want to speak to anymore there rude and i never can understand them and they always hang up on me

i have a visa account now that i used several times when i put a return refund to my card it got locked its been several months i sent in rvrty document that was needed twice i have even sent in the refund receipt so who can i speak to and resolve this.the customer service is not who i want to speak to anymore there rude and i never can understand them and they always hang up on me

I have battled with Account Now Prepaid for the return of my monies on my account now prepaid card, which was closed by them (without my consent) for some time now (over $2000). I am homeless and living on the streets now and could desperately use my money to at least get some temporary housing and food.

I have called Account Now every week over the last 5 months to no avail. Each time I call them they advise they will open a case to look into 1. Why I have not received my replacement check & 2.

To re-establish a replacement request. I am told will be contacted within 48-72 hours (have not received a single call back within the last 5 months. I have sent them every document they could possibly request (except my birth certificate, which would be absolutely preposterous; talk about giving a…

They I've had four open dispute with them they are finally credited my account from one of them but right before that they closed my online account the stop the card which cannot be reinstated which means I have no access to my money after months and months of dealing with this they have no customer service phone number to talk to the people in charge of the disputes can't talk to the corporate office you can't talk to his supervisor every representative you talk to is overseas when are their main offices in San Ramon California but

you can't get ahold of anybody it is a big run around they could not even give me a specific reason why they closed my account and I still have not received my money but it says when I call the card number that it's on there because they take their monthly…

Paid 41 dollars for gas at a gas station did not pay at the pump and put 166 dollars of mine on hold and I have to wait till 4/17/18 for my money no I’m not waiting and I went in the gas station to im pissed

My card that was activated in December 2017 was closed on Feb. 6,2018 without prior notification. 2017 and is still active. I was told that my account was closed due to inactivity and that AccountNow close accounts within 2-3 months of inactivity.

When I just called, the rep. hung up on me. I need someone with integrity to contact me.

we used acountnow for our direct deposit from social security sorry i did they are holding my money waiting for proof who i am i sent dl ss card and proff of address they want more we need that money to buy food only income sp please help card number 4226760204427099 sent a letter from social security we still waiting

On 11/16 account now restricted my card over a $32 charge that I did not dispute, they decided to dispute it without even discussing it with me first. My SSI was deposited then they froze my account,I found out when I went to get groceries and propane so we could have heat for our trailer. Can't.

put me on hold from 3:30 last Friday till 6:30 Saturday morning. and hung up on, and told that they can't do anything to help me and there is no one they can send me to who can. and better business bureau.

Also met about 40 other people online who has had similar problems with this company,and has a attorney willing to file a class action suite against them and I joined the law suite soon you will be seeing a ad on tv about it and online I suggested the tv commercial the more people the bigger…

On 11/16 your company decided to dispute a charge on my account which they never called and asked me about they just did it without my knowledge, and restricted my card. I was told they needed a copy of photo ID and social security card,just to be safe I went ahead and sent them a letter from their company (account now) to myself at this address.

When time was out and they were to take restriction off so I could have access to MY MONEY, they wanted something else so sent a copy of a letter from social security. Now they want me to tell them who that mysterious charge was made to, I don't remember I use that card for everything rather than carry cash.

Now if they hadn't restricted my card and froze my online account I could see who it was I check my account every month on the 25th but…

My name is Frances Anderson & I was on the phone twice with your so call repetitive. I asked to speak to a supervisor & they hung up on me .

m. and since the 22nd I have had to fight and battle with the company because the employee who put a block on my account blocked my account only because I was at work and my card was at home and I did not have my card on my body yes I was not very polite I was extremely rude and they keep hanging up on me and

they will not give me my money back I've done nothing I did not call to shut off my card they did it on their own

Can not reach by phone or e-mail -email comes back not delivered. No option to talk on phone to a person My card shredded per their request Will not recognize my soc. sec number They owe me 540.00

on June 19, 2017 my card ending in 1141 was flagged as compromised, account cancel the card without letting me know. it was not until i tried to use my card and it kept getting declined. I was then informed that a new card that was a new card was mailed to an old address that i live years a go and updated my address with them almost two years ago.

so i don 't know why they sent a new card out without confirming the address??? when i asked about the policy they i was then told that when the get notified a compromised the cancel the card without notifing the customer.

this is an account that i use on a weekly basic. my direct deposit got into this account. i fell like its not right that this company would be able to do this to me and i pay a monthly charge to just use there services.

I'm…

My complaint is about an ongoing problem with my gold Visa. I should not have to send a copy of my drivers license and social security card to this company every time I have an issue with my card. I feel I have money missing out of my account at AccountNow.

I requested a transaction history be mail to me because I can't access my account on line. But they already have all my history online. I will eventually in the very near future take my business somewhere else. Almost makes me think AccountNow is actually an account scam!

The account dispute department is not capable of doing their job. For whatever reason after my complaints I still cannot get a response as to what is going on. Stated they did everything to find out where my money is and they are very incompetent.

The money was stolen at a casino but they say they cant find the error. How hard is it to view video tapes to see a persons withdrawing your funds? Avoid this bank for the fraud that they really are.