AccountNow customers experience severe issues with accounts being frozen without warning, followed by lengthy document verification processes and extremely poor customer service response times. Many customers report being unable to access their funds for weeks, causing them to miss bill payments and face financial hardship. The combination of unexpected account restrictions, unresponsive support, and delays in card replacement creates significant frustration.
Common Issues
m. and since the 22nd I have had to fight and battle with the company because the employee who put a block on my account blocked my account only because I was at work and my card was at home and I did not have my card on my body yes I was not very polite I was extremely rude and they keep hanging up on me and
they will not give me my money back I've done nothing I did not call to shut off my card they did it on their own
Can not reach by phone or e-mail -email comes back not delivered. No option to talk on phone to a person My card shredded per their request Will not recognize my soc. sec number They owe me 540.00
on June 19, 2017 my card ending in 1141 was flagged as compromised, account cancel the card without letting me know. it was not until i tried to use my card and it kept getting declined. I was then informed that a new card that was a new card was mailed to an old address that i live years a go and updated my address with them almost two years ago.
so i don 't know why they sent a new card out without confirming the address??? when i asked about the policy they i was then told that when the get notified a compromised the cancel the card without notifing the customer.
this is an account that i use on a weekly basic. my direct deposit got into this account. i fell like its not right that this company would be able to do this to me and i pay a monthly charge to just use there services.
I'm…
My complaint is about an ongoing problem with my gold Visa. I should not have to send a copy of my drivers license and social security card to this company every time I have an issue with my card. I feel I have money missing out of my account at AccountNow.
I requested a transaction history be mail to me because I can't access my account on line. But they already have all my history online. I will eventually in the very near future take my business somewhere else. Almost makes me think AccountNow is actually an account scam!
The account dispute department is not capable of doing their job. For whatever reason after my complaints I still cannot get a response as to what is going on. Stated they did everything to find out where my money is and they are very incompetent.
The money was stolen at a casino but they say they cant find the error. How hard is it to view video tapes to see a persons withdrawing your funds? Avoid this bank for the fraud that they really are.
I had a dispute that someone had taken my card to pay a bill. I filed a dispute, someone canceled my card. I talk with someone that the card was canceled and dispute was approved. Called the card that was suppose to be cancelled and they say the correct money is on the card I have.
Your employee told me that this card was no good and another card would be sent to me with the corrected dispute and the balance original on card. He said 3 to 5 business days for the car to arrive.
The dispute was approved and notification forms were completed and has arrived to the dispute department, I have been waiting on the new card to arrive for over a week. I need the money. Can you please tell me if could use the card I have that says the balance in on this card or tell me where this supposedly my new…