Adidas

This is to inform you that , I have returned a percel (order no AIN03591498 ) , but some of your executives misguided me to get my money back , I request you kindly refund my amount as soon as possible .

00 worth discounts weee not applied to my order. Customer service wasted over an hour of my time, 3 different csrs didn’t know what they were doing a supervisor was rude condensending and did absolutely nothing to remedy my situation.

I was over charged, not given other items I was entitled too and told I was out of luck. This was one of the worst customer service experiences of my life and I am absolutely disgusted with adidas

order number: AAE01030589 case number 58629077. I have been waiting for a refund since 4 months and each emails i sent for follow up gets a auto framed template response says ( You will get an e-mail from our concerned team to confirm that we have initiated a refund, therefore, your money will be reflected in your bank account within 7-14 business days.

Also, please accept our sincere apologies for this completely unusual delay, there is no estimated time for this process, but make sure it has been already pursued, once any action happens by our concerned team we will inform you immediately by mail. Just imagine its been 4 months and addidas doesn't have any courtesy or responsibility for doing these type of ridiculous activities . its my worst experience through addidas onine website…

Adidas promised me to give me a gift card after 15 business days of process, but I don't received any thing after 15 business day. So, I called their customer service, and nobody picked up my phone for 2 hours, which is weird.

00. I have a hole on top of sneaker. I called customer service and was told if I didn’t have a receipt they are unable to honor the warranty. I find this to be horrible customer service.

We purchased a pair of football boots in October and they have split already and my son oy uses them once a week, and it's not near where he kicks the football. It's on his right foot and he is a lefty.

I took them back to the store I purchased them from and they didn't want to know. We contacted someone from Addias that also wasn't interested and only tried to sell us another pair! Seems no ones wants to help or even cares.

I did expect them to last longer especially as he only wears once a week for 1 hour for his match. Really not impressed, we have always brought him Adidas and never had an issue before. Not a happy customer

I am a customer of yours and participate in the AdClub--pass number ADIUS9078053669. On 2/7/23 I placed an order for 2 items--order number AD166635543. Order received 2/9/23. Returned 1 item from order--item #HK5114, unopened, via FedEx using scan on my cell phone. 39. FedEx tracking # 394495986091. Mailed 2/11/23.

Seems to be stuck since 2/15/23 in Northampton PA with no movement. On 2/28/23 told by FedEx to contact Adidas. Filed claim # 56934228 with Adidas on 2/28/23. Told it would take 7-15 business days to receive my refund. To date have not received my money.

I contacted you 3/31 and was told by Supervisor Ruby that again I had to wait 15 days--at this time it is past 15 days. I insisted that she contact FedEx which she said she did and I would receive an email regarding the status…

hi

I hope you find a solution to the problem To date, I have not received the order The money has not been returned. Order; AD16201827 12/19/2022

Thank you

My daughter bought pair of shoes for her brother,he used it once and it has tore in the back ,I tried to go to Adidas city stars here in Egypt but useless

Hello I ordered an item online from Adidas and upon my delivery date I was sent and email that my item couldn't be delivered due to missing information so I contacted Adidas and laser company to handle the situation, at this point I have given my address 4 times to Adidas including my apt# I'm assuming people have to know there numbers and alphabets.

I have never experienced this with any other company I tried to contact Adidas but only Monday-Saturday they are open this has to be the most unorganized company I just want a full refund at this point and I will not be ordering from Adidas again.

My order returned but my money not return

Very bad service provided Refund big issue

I purchased a track suit from your Access Park - Cape Town- branch on the 01/20/23 as a gift for a friend. The following day we contacted your Mr. Anthony at the branch to make him aware that we needed one size bigger.

He advised us that he has to get it from the warehouse as none of the branches has a XXL size. After 3 weeks he called us to say we can collect. When we came to the store only to find that only the top was in there NO pants.

We were promised it will be remedied immediately . To our disappointment we are STILL waiting . I am not sure if I am going to continue to buy Adidas products in the future. Really disgusting customer service. My contact no :0846878611.

i have not got my money back on my returned order , order no- AIN02644064 , its showing its returned but making me wait for too long for the money, u all need to really work on it .

To whom this may concern,

I’m writing this email to you because my wife and I for the first time, decided to buy my 17 year old son some of the very expensive pairs of cleats ($243.80) to be exact. We received the cleats on February 10th 2023. He has only worn them 4-5 times kicking a ball around since we received them, and the whole tongue of the shoe is a few stitches short of coming all the way off. The spring season starts next weekend and my son plays in a tournament right off the get go. Unfortunately I don’t have the extra money to go out and just buy another pair and that was a very big expense for them to fall apart that quick. It’s just unacceptable and I hope someone can help me with this matter. The email address that was used when the order was placed is…

Over a week ago, I returned merchandise, superstar shoes. Adidas refuses to check the inventory to make sure with their own return label. The item was returned in the warehouse. Yet Afterpay is consistently coming after me for payments to pay for an item I no longer own and is sitting in adidas warehouse.

Apparently adidas new policy is waiting. 21 days up to not including Before refunds can be issued. This is an atrocity I get it there’s an abundant amount of probable return merchandise in the warehouse to sort through sift through verify, etc.

In my particular case it is affecting my Afterpay account. Which at this time is suffering by missed two payments. I refuse to pay them for merchandise, returned to the warehouse that adidas will not recognize in their own inventory!

This is an…

On 20/2/2023 at 13:04, I made a transaction which was successful with proof from my bank statement at Adidas Stoneridge branch. The employees claimed not to have received the payment despite me showing proof.

I then contacted Head Office which promised to investigate then contact me.

That promise has still not been fulfilled. Extremely disappointed in Adidas.

I buy shoes from Zagazig branch .and after 3 months,shoes totally damaged Zagazig branch in Egypt

Good Morning, I received a £300 pound voucher from Sansung to use on the Adidas online store. I went to the store and bought a jacket for £110 pounds. I was under the understanding I could use the voucher when and when required until the £300 pounds was spent.

I only bought the jacket and used the promo code and now I can't use the voucher again and have lost £190 pounds from the voucher. Please advise if I can have another voucher sent with the remainder of £190 pounds.

My voucher number was PB5M-RH5T-WMD6-FZ293. Kind Regards Paul Reid

Ordered two pairs of shoes one green pair and one black pair order no,AD163443891 Received two pairs of green shoes.Contacted Adidas and was sent a return slip which we stuck on the box and returned the green pair of shoes and asked for the black pair off shoes. The replacement arrived and again they sent the green pair of shoes instead of the black pair of shoes on order no ADX11970520. I then called adidas again and spoke to your employee and he promised to send another return slip to me on Friday and it never happened. Please can you sort this problem out as this is unacceptable. I have tried to call adidas but all I get is an answering machine with basic questions.

The shoes I want is GV 8815 Black

I bought my grandson 2 pairs of Adidas track pants after we got them home they had little cuts in the knees Worst quality thing I ever bought

I purchased a pair of Stan Smith's while in Savannah, Georgia and traveled back to Dallas only to learn they were defective: purchased on 1/3/2023, I started the return process on 1/5/2023. It is now 1/26/2023 as of this writing. I have been told that I cannot have a refund only an electronic credit, but as of 1/26/2023 I still do not have a credit, refund etc...nothing. I sent in photos, receipt and other information, all of which was a burden only for Adidas to hide behind a "policy" vs providing acceptable customer service.

I have been informed of your policy so there is no need to repeat it. I am writing this to make a few things clear to Adidas:

- The policy is an insult to a customer - I will not buy Adidas in the future, you lost me as a customer. Losing one customer turns to 2,…

Hello,

I placed my original order 10/24/22. Sent exchange request on 11/1/22, received by the warehouse 11/8/22. I never received my exchange after numerous calls, chats, and emails for the status. I canceled the order 12/29/22, since I was receiving no exchange or response from Adidas. I have been waiting on my refund request since I canceled on 12/29/22, today is 1/26/23 and as of today I have not received my refund.

I would like this escalated ASAP to send my credit to the original form of payment.

This has been the worse service I have ever received and will never order another product from Adidas. I am offered discount codes that are meaningless because it cannot be used on sale items. I should be sent a voucher for free merchandise with all the time that has passed in this case!…

I ordered soccerboots for my son on the 19th of January 2023 they said the order would take 2 to 4days.I haven't received my order and I've tried to call them but their fones ring answered .I ordered and placed the order online .please help

Dealing with addidas customer service for over 2 months. our order never shipped for over 2 months, then once we started calling it got worse, repeatedly promised a supervisor would call back, a refund that was not issues until we called and

our credit card company threatened to open a case against them, a gift card for 25 USD that never showed up and when we call to ask about it we are hung up on after we tried to clarify the information because they were mistaken. ) It's just a mess and they are terrible.

I don't want to buy from them ever again. And I've worn their products since I was in school playing for the local team.

I Placed and order on the 11/01/2023 and still have not received the goods or any feedback? I have been emailing in everyday for feedback and also asking for feedback on the online platform. Cant even track the order because site is also down.

Pathetic service and No customer service

AD162497958

-I received all items -None fit -When I tried to return online it showed only 1 item delivered -I called customer rep to get labels - she said it would take 15 days to figure it out -I asked for a supervisor told I’d get a call in 48 hrs. - not -I sent other items back in box w/ sent for the 1 item w/ explanation and hope I get refunded -I found I missed adding TF Warm shirt - to return it shows refunded when it is in my possession -I called customer rep - she said refunded, I said no - and could not give me a label, I asked for an address I could pay to return - I for put on hold then call dropped w/ no call back

This is unacceptable. How do I get this shirt returned and get verifications green ither 3 were also refunded. ASAP

I ordered a shoe from an online site for purchase on January 1, and it was subject to an offer, and it lasted for 15 days. It was not sent, and more than one email was sent to support, and they argued that the orders were pressed, and finally a mail was sent without the slightest responsibility that the company canceled the order on its part, something that does not belong to any responsibility What is the solution

I had placed an order of around Rs. 5597 through adidas online app on 19th September 2022. As soon as I got the order I decided to return the product and initiated the return request. Your team has collected my return order but not processed my return amount yet. It's been 3 months.

I have not received my amount yet and if I am calling your customer service number they are not responding. This is very disappointing to experience such a delay from a brand like you. I would request you to kindly look into this matter asap and return the amount.

RegardsAsit NarwaniOrder No: AIN01465852 Payment: CODBilling Address: B-264, Pancheel, Ajmer, Rajasthan - 305001, India

Bought the new crazy 1 shoes. Super excited nostalgic shoe. Checking every day to see when I would get them. Turns out my order is canceled, because adidas was out of them and all I get is a sorry for inconvenience and 30% off.

Really makes me second guess buy adidas.

Exchange order received on 12/14/2022. I have not received communication concerning the order. The order is paid for. Customer Service is horrible and continues to blame the order as backed up due to the number of exchanged orders. I do not care about the number of orders Adidas has received.

I want my order which was supposed to have been a Christmas gift. I was told to get a refund for the order by one of the representatives which she said would take anywhere from 3-14 days. Really, I would have to wait another 14 days to get a refund?

This is incredible and I have learned my lesson and will never wear adidas product again, and I will also let others know how terrible the customer service is and they just don't practice service excellence. If you did I would have my paid for item by…

I bought some snickers at adidas eastgate on the 25th of November...on the 23rd of December the child came and the shoe wasn't fitting ..I went back to eastgte but there was no size,I then went to Sandton still no size...today on the 30th I went to grandi still no size...so now to get my refund iam told about the 30days refund policy...the snicker is still in the right condition..I went to 3stores for size and no luck...what am I to do with the snicker????

Purchased a pair of trainers on 21st sep 2022 from Adidas lakeside Thurrock which has now become faulty. Spoke to the manager Irfan and he told me to find the receipt and only then he can authorize the transaction. Went home found the receipt and he refused to exchange it as he said he needs an authorisation from a store manager as the rule has changed and all the faulty products are approved by a store manager.

I am like you told me to bring the receipt and now you have changed your statement. He said his store manager is the only person who can authorize exchanges on faulty items. I have worked for retail and I know that isn't true.

I have spent so much money in this store. I have 13500 points and majority of it is spent here and I am unable to understand how can only a store manager…

To whom it may concern,

I got one pair of adidas avacourt tennis shoes a few months ago through Tennis express who didn’t accept my complain.

The problem with the sneakers is that the clay has gotten through the mesh of the sneakers and it has been impossible to remove it. I am surprised that this is happening since this type of sneakers are specially designed to use in clay court. I´m attaching the picture of the sneakers to this email.

5 and 2 hats

اشتريت سويت شيرت وبنطلون ولادي شتوي شهر ٧الماضي وطبعا مفيش شتوي هيتلبس في الصيف اتلبس ٣مرات ووبر وبقي شكله مقرف هل يعقل ترينج ب١٩٠٠ يترمي ولما هيترفض علشان عدي وقت ليه تبيعوا شتوي في صيف خلوا كل سيزون منفصل علشان دي غلطت شركه انا بشتري كميات وبمبالغ بصراحه انا فقدت الثقه في منتجات كلهااا ومستحيل ادفع نبلغ بعد كدا

It’s impossible to get my refund from adidas. Out of $145 I got$18 back. I returned their items in original condition and packaging. Every time I call their customer service they tell me to wait it’s processing. You will get your money back in few days.

I have been calling them for almost two months and still no money. The customer service is awful. The supervisor is not available. Very frustrating

Adidas customer service is worst in the world . Infact it is worse than even the 3rd world country.

I ordered online a pair of shoes based on the fact that it will be delivered by 14th Dec 2022. But till date it has not been delivered and worse still , there is no update from Adidas on when it will be delivered. It is plain cheating . Had I known this. I would have never ordered

My order no is ACA13709588. My registered email address is mech001@gmail.com

I want to cancel the order since it does not make any sense to receive the item so late

Plz don’t cheat the customers

paid for quick delivery on football boots as needed for tomorrow . nment be here 13th Dec. I went around to ups they still have in warehouse but can't release to me until I email them . then that take another 24hrs.

rang your customer service and were no help at a couldn't give me answer . so way I pay 15 euro for

I have been trying for OVER two hours to get in touch with someone from Adidas customer service and have been horribly unsuccessful. I need to speak to someone about changing the credit card on an order that I placed this evening.

Adidas Flagship location in NYC on 12/11/22. A member of the staff disrespected and insulted me. I had returns, a rep (unknown name) initially was helpful then was unable to figure out the confirmed return due to the system down or outage.

The rep stated she will assist me later, as she will attend to another customer. With no warnings she proceeded to say since your pregnant have a seat. There was nothing in our interaction about my personal matters. I responded, im not pregnant!.

Then she continues to say since you have that bulk of clothes, I thought you are. Once again, my intentions is for returns, and no connection to my appearance. Suddenly, Anthony, acting manager stated ok she said sorry, just have a seat.

Then I interject to say, there is no reason to be dismissive. Anthony went…

Both black heal soles came apart within 1 month of buying the supernova size 8 sneaker. This is not good but I do love the super nova.

Morning I ordered two items off you they both have not moved on the tracking since the 26th November, I feel I am due a full refund as it is now the 5th December so it 9 days since pick up off you and I have not received them I want a full fmrefund off you ASAP or I will go to the obisman I am very angry the way adidas has treated me Order number for both items are Auk58592270 Auk58588055 My email is tinkerbellgemma@hotmail.co.uk Thanks

I have been struggling to get my parcel for 16 days. I wasted so much time and airtime calling them trying to even get a tracking number which wasn’t generated when i made the purchase, where as if u make a purchase u immediately receive a parcel number of tracking number no one contacted me to update me saying sorry we are struggling at the moment we are busy generating a number for you nothing i had to waste my time and

money I will definitely not order from them ever again and most certainly not recommend them their service is pathetic !!! I am very upset about this purchase

Dear Adidas Teams

I'm Sending this Email Because i have a problem with adidas Egypt and Could not Contact them till now

I order 2 items on Friday 18/11/2022 and after along Waiting time i Finally Received the Order on Thursday 1/12/2022 and when i open the Package i Shocked because the Items in the Package not what i already order or even Close

I order two Shoes for Kids and I Received 2 Slides (slippers) and Pair of Socks

i don't know what i can i do because i couldn't reach anyone in adidas Egypt and when i went to the Branches they Refused to Deal with me and told me Send Email

Would you Please Help me to Solve this problem as soon as possible

Note: in the attachment you will find the items i already Ordered and Photos for what i already Received

Regards

Both soles of my golf shoes have come unstuck even though only worn a few times.

I am writing to express my pure disappointment with Adidas Singapore on the 1st December 2022.

I took half day leave from work just to rush to Marina Bay Sands Adidas Singapore to purchase the fast-selling Authentic Spain Home Jersey 2022(Red) to avoid from sold out.

After trying out the sizes, the first staff I asked was where can I customize the jersey prints and was advised to head to VivoCity or Orchard Central. I was happy about it and proceed to make payment for the set of Spain Jersey. To confirm whether I could customize my own prints, I asked the counter staff and he ensured that I am able to do the prints at the above two outlets. So I made payment for the Jersey set using my Adidas member 15% voucher.

Then I drove to Adidas VivoCity to customize the prints but shockingly, the…

Some how I two ordered were placed I called to cancel one, I was advised this had been done to then call again that actually this had not been done. I was then told so many different things by each agent I’m not sure if they knew they job.

Then I received a lady that was so rude, telling me what do I want her to do, I had over £600 taken out of my account wrongfully my bank was also shocked with the way Adidas handled my complaints, in fact they did not handle the complaints I asked to speak to a manager I had the phone put down once I explained I had a complaint. I am deeply concerned that a company like this is allowed to treat customers like this. Very disappointing.

My advice once you need to make a complaint it will go horribly wrong, they are not trained to speak with customers or…

My order is cancelled by a mistake from [adidas online Shop Saudi Arabia].

I have sent several emails to them, so they can understand me, but they didn’t give an intention to my issue, and they cancelled my order. And they cancelled the second order with misunderstanding due to the negligence.

Also, I told them that the Items in the Order are out of stock now which is suitable for my size, and they cancelled the order also.

I can send all the emails to your email if required.

The orders cancelled by mistake are [AEG00029276] and [AEG00028640].

Shame on you for supporting a Company that supports Muslim terrorists… rest assured I will never purchase another pair of your shoes