Adobe

Adobe is aching my account for 3 different subscriptions that I did not ask for. Customer service agents keep assuring me they will fix the issue and return my money. But they just take more money now they transfer my calls to an automatic hold line that no one ever comes to assist me on.

Leaving me on hold for hours or just automatically disconnecting me. I am fed up with this situation you may contact me at arlywayne1@gmail I will be moving to the next steps filling with the BBB and reporting fraud and theft to the FDC

I just signed up for the trial of Adobe Illustrator. Every time I logged into my trial account the system was showing me I have this many days to purchase the full subscription. But then they automatically turned my plan into a full subscription and when I asked them why they did that, the representative said we had your credit card information already.

When I tried to cancel the plan they asked me to pay a $104 cancelation fee. They will rip off their customers.

I have been dealing with this issue since I done a one time purchase of photoshop elements years ago there was a issue on it and I had to call in regarding it and was told I was not in the system so the agent then attempted to sign me up again.

Now this is the second time I signed up for it so whenever there is a issue 1/2 the info on the one I set up and the other 1/2 on other a mess. They always say there is not active plan but instead of someone fixing it they just continue to make it hard on me.

With this one time purchase there were other programs under abobe I would get free now that I loved. Fast forward I signed up for a free trial to try the programs I did not have and decided I was okay with what I had and did cancel the free trial.

When I cancelled the free trial it also took…

I have a technical problem with Adobe Photoshop and have patiently waited through four Adobe support sessions, plus two "senior support" sessions, taking in excess of 3 hours each time. In each case. I was given a 2 hour window for the appointment, and was called in the last half hour.

In each instance, I had to pepper the support chat line to get confirmation of my appointment, and in two cases I was told they called me and I didn't answer, which is untrue. I answered and was hung up on, by Adobe, both times.

I have spent almost 18 hours, so far, on this problem with Adobe, and am still getting the runaround around about an appointment to deal with it. The technical problem seems to be eluding their 'senior staff' which is also very concerning.

I would like to file a formal complaint,…

I realized back in January that I have been paying for 3 licenses that I am not using. I called my Adobe representative Muskan Kamra and asked her to cancel the 3 licenses that were not being used. I followed up with an email confirming the names of two license users that I wanted to keep and that I wanted the other 3 cancelled.

After multiple phone calls and emails, she confirmed by email on March 29 the additional 3 users have been cancelled and that I would receive a refund within 7 business days. On February 28 I called and spoke with a customer service representative and they told me to email one of the managers, Pradeep Singh, who will be able to rectify the situation.

I have emailed Pradeep several times now, including the string of emails from Muskan Kamra promising that the…

I cancelled my account today because I have never really used this service. It never really worked for me anyway, but what was worse, was I was charged with an early cancellation fee. I didn't even know I was signing onto a subscription that had an early cancellation fee.

It certainly was not clear when I signed on to use it. I just thought I was signing a trial offer. Very deceptive and very disappointing.

If i could give no stars I would. Charged for months after cancelling. Adding services i didnt even ask for and now they are doing the same to my daughter. Unbelievably bad customer service

95 No serial number was provided at purchase and it cannot be used without a serial number. I texted with support three times, was routed to different people, and never got an answer, I have sent multiple emails and no one has ever responded.

You have taken my money. Please send me a serial number so I can use my purchase. Jim Hanon

Adobe violates my rights! One day I signed up for a free trial. Before registering, I could download and read PDF files, now every time I am forcibly thrown to the registration pages and I can neither download nor read anything.

Including important information from US government websites. Are all PDF files now the property of Adobe? And now, without their knowledge, I can not get any government information, or legal, humanitarian, medical assistance?

Adobe-Letter of Complaint 3/7/23

Dear Mr./Ms.,

Hello! I hope you & your family are well. This will be my last letter to attempt to get resolution & settlement in my case. I’ve never signed up & subscribed to Adobe. I’m not even sure how it could help me. I’ve tried numerous times to contact a live human being to resolve & settle my case, no responses. If nobody contacts me to stop charging me for this service, I’ll request a chargeback from my financial institution for every single time Adobe has charged unauthorized payments, without my consent to do it.

I’m requesting reimbursement from Adobe for all payments withdrawn from my debit card. I want my name canceled, I don’t want my name to be illegally tied to Adobe in any way. I’ve been trying to get this resolved & settled for a long…

most useless support service in the world. takes 5 days to try and sort a licensing issue, and its still not sorted

I have spent over four hour with adobe support and they could not help.

However, they indicated that they have a person give a call back at a specific. Then tech did not call until 3 hours pass the schedule time. They state they were busy with other customer. Again the schedule another time However no one call me back.

88 while still in trial period. I also found out I already have Adobe pro on my computer. I want my money back. TIA

I am a person with a disability I particularly have problems with memory. I did not realise that I had a subscription & respectfully ask that you reimburse the cancellation fee.

Yesterday I called your customer service and they failed to understand what I needed. I ask him to stop the debit card payment that was happening yesterday. And then use my credit card to pay my bill. He set it up to pay next months bill.

ORDER:AB01536312342CUS INV # 2381616952 ORDER # 7083510709 CUST #1250407852

REFUND ME THE MONTH COST PLUS THE $36.00 OVERAGE FEE TODAY!!!

Just need to redeploy acrobat 2017. Adobe obscures the install keys so I can't and insists that I provide proof of purchase for the original download even though it shows multiple multiple purchases over the years of various versions of acrobat.

2/17/23 online chat transcript with Adobe

Today 5:46 PM

Hi Ivo, I'm the Adobe Virtual Assistant. How can I help you? 5:46 PM

transfer adobe license form one machine to another

I want to make sure I understand clearly. Which of these categories best describes your issue?

Something else

I'm still learning. Could you describe the issue differently or tell me your goal?

human

I want to make sure I understand clearly. How would you like to connect with an agent?

Continue in chat

To help you faster, please tell me what you need help with.

How…

Just went through 3 terrible customer "support" sessions with you. For phone support, hire NATIVE ENGLISH SPEAKERS!!!!! Indians need multiple spellings and it is very frustrating.

WORST COMPANY EVER! The LAG TIME And the constant log in and out os BS!!! I own my company ands the docs - and ADOBE is holding me up with their stupid apps and log ins!!

ROTTEN COMPANY!!

ADOBE NEEDS TO BE SUED!

charging me for a product i did not buy!!!

I was signed up for a monthly full adobe creative cloud subscription I never intended. I remember signing up to use InDesign and strongly canceling it. I don't know how the creative cloud subscription started. The cancellation fee is $100.

If I can't avoid this fee officially I am going to block the billing from my bank account. I do not remember intending to sign up for this and I do not see myself responsible for the abhorrent cancellation fee. com

i have been trying to cancel a adobe account for weeks. i bought through a reseller i guess, didnt know that till later. my contract is up and i have been trying to have my account cancelled and have then stop billing me for months.

com email address but someone they dont control them? resellers wont reply to emails and keep charging me. i am going to just call the back and have them stop the billing but i shouldnt have to do that. Customer service is horrible at adobe and everyone you walk to is from the middle east.

99 yesterday for a service Jan 13- Feb-13 and I have no idea what it is nor how it got on my account. I caught it early enough and told them to take it off, and process my refund. They said they cant and I havent even used it for the month they are trying to charge me but wanted to try to upsell me some other stuff.

The person then on the chat disconnected on purpose. I have been with them since 2017 and only paid for Adobe Acrobat Plus, THAT IS IT

Spent 45 minutes on chat trying to get help on how to breakup my stock library that consists of 1837 assets in order to make it accessible. No matter the web browser or computer the page is not able to function with that many assets on one page. Tried calling support and the agent hung up during call. Pay about $250 dollars a month and the level of support is completely unacceptable.

Would love to speak to a competent support technician if any work there.

I was charged for two Adobe products which I did not order. My trial expired on 13 December. I check the site to confirm this. The Bot confirmed that I had not products. On 15 Dec I was charged for two products.

R439 authorization number 049814 and R418 authorization number 049818. I need these charges reversed as I did not purchase these products. I could not go into 'Manage Account' because I had no product access. I am very concerned about this and I need the money to be returned.

I have been trying to resolve this issue since 13 December and after many attempts have not been able to reach a live person. The bot refers me back to 'manage account'. Please resolve.

My son signed up for a free trial in January and I’m still having multiple payments taken from my account. Even after calling to cancel the free subscription. Don’t trust this company as they will hide fees from you. This last four weeks I’ve had eight payments leave my account alone.

Terrible customer service and a company that doesn’t care.

Adobe team will not solve my issues.. they are playing me like a football, am very disappointed with Adobe… you guys can’t solve the issue… only can take money from customer… your not supporting any things…

Twice Adobe Acro Pro took money off my bank account. When I want to go and cancel it tells me I am on no plan. Ive had no use for this product. Adobe owes me 390 + 296 rand.

I want my money back and subscription cancelled.

I am very unhappy about your recent move to remove Pantone books from your software.

You have reduced the service you offer but you are still charging the same amount of money which is disgraceful. Your software is now effectively useless if colours can't be specified and transportable.

I tried to activate the free Pantone connect version in illustrator but it would not accept my login. Pantone connect is totally useless as well anyway.

If you can't reassure your customers of a colour system that works and which can convert existing colours in older documents for future use or come to an arrangement with Pantone you will leave me and thousands others users no choice but to phase out the use of your software to your competition.

I look forward to your comments.

It took your staff an hour to tell me that they can't find a license for the Toronto Public Library and they won't help me. Not even direct me to a site which will be of assistance. I have gone to the forums, but am not an HTML programmer.

I have no idea what to do, your Abode forums are of no use and now, neither is your Virtual Assistant. I don't know the details about TPL's license and apparently neither does anyone working for you. This has been an enormous waste of almost an hour and a half of my time.

Purchased Adobe Elements to download on 4th Oct. Verification code received was invalid, its just been impossible to get any contact from adobe customer services to help me resolve. No UK contact number, no email, it feels they have just taken my money & i have no come back!

I have Parkisons & am elderly & I am finding it impossible to get anywhere with Adobe customer service.

what a garbage garage group of people running this software with some of the dumbest ideas ever. quit changing shit that no one asks to be changed why on f*** would you invert the high lights and shadows on the curve function after years and years of being around this is just one exsample of how shitty this product is as the learning curve is ever changing just to run the baseline of how the product should work.

The product itself is fine. That's not my problem. My problem is uninstalling Adobe Reader for my clients because it was supposed to be an Adobe Pro install. Huge waste of time and the second install always takes much longer.

I follow the email, sign them in, and access the downloader that way because that should give me the product I paid for (Adobe Pro). Apparently it does not and that continues to waste my time

THE WORST OF THE WORST!!!!! ADOBE OFFERS POOR SERVICE NO ONE SPEAKS ENGLISH!!!!! CS LIES TO ITS CUSTOMERS IM MAKING SURE I PUT THIS OUT ON SOCIAL MEDIA ABOUT ADOBE NO ONE IS TRAINED PROPERLY.

Hello, I tried a trial with Adobe and then tried to cancel the trial but have been charged two or three times for the membership cost which is $21.99 per charge.

Can you please refund me the costs as I have not been using Adobe systems and have been charged incorrectly.

Kindest regards, Sakura Cook

I’m a college student. I recently got laid off from my ONLY source of income. I need that extra $20 a month to help pay for gas so I can get to school. So I tried to cancel my subscription.

There’s an almost $90 cancellation fee! And that is 1/3 of the money in my bank account. I want to cancel because I can’t afford to be subscribed but I can’t even afford cancelling it! I’m really struggling here.

I have always been pleased with Photoshop. That was until the new updates were made! I am a freelance photographer and I do a lot in my community for free. Hence, I do not get paid all of the time for my hard work and contributions!

But I love what I do so I do not want to stop freelancing. I also do not want to give up all of the new amenities that Photoshop has newly adjusted your business to either. I know that if I buy a new computer the problem can be resolved.

But that is where I run into the money issue again! I am more than certain that I am not the only person with these same problems. To keep my photos new and hip. I always want to have the best and I have always thought so highly of Photoshop for not being too pricy for a low-budget dreamer like myself.

I was very let down…

there was a purchase from the visa card that we use in your portal and we have not made this purchase so i was worried about the security of the card, i have raised a case on the 5th October 2022 ADB-26298600-M2G0 and i was told that it will be resolved in days.

I have been following up since then, until today your team were unable to allocate who and where the purchase was made. I have attached the deduction message and the bank statement and due to the poor service and not getting back to us on that i have removed the card details so

it wont happen again and i requested a call to confirm that the service will not be disconnected as every 15th of the month the amount gets deducted automatically. the CSR told me that we will get a free of charge deal this month and they will resolve this…

Adobe has made unauthorised drawings on my ABSA credit card for software which I trialled in September 2022 but did not purchase. In neither case did I agree to purchase the software; nor was I ever asked by Adobe whether I wanted to purchase the software. I saw the invoices (attached as JPEGs) for the first time on 10 October. When I opened my account today to let Adobe know that I wanted to terminate the fictitious subscription, Adobe advised that by cancelling my monthly subscription for the year, I must pay a further US$114.94 and US$120.69 in so-called "early cancellation" fees.

The statement from my bank in South Africa of my savings account for September 2022, which I received by email on 10 October, reflects two unauthorised payments on 13 and 14 September, notably: Obe ID Cloud…

Adobe has made two unauthorised drawings on my South African credit card in respect of software which I trialled in September 2022 but did not purchase. It continues to raise invoices in respect of monthly subscriptions its InDesign and Acrobat Pro software. I have not seen these invoices before today. In neither case did I agree to purchase the software; nor was I ever asked by Adobe whether I wanted to purchase the software.

Adobe now insists that by cancelling my monthly subscription for the year, I must pay a further US$114.94 and US$120.69 in so-called "early cancellation" fees.

The attached jpegs are purportedly of invoices for InDesign and Acrobat Pro, neither of which I used after the trial period. I first saw these invoices today, 10 October, when I queried the billings.

Received the run-around for 3 hours on the phone with Adobe customer support. Could not upload photoshop. After 3 hours, was told to contact Apple. I was getting a "disk utility" error message. My son came over and uploaded photoshop etc in 10 minutes flat.

He opened it in another app. Adobe customer support was unhelpful and wasted 3 hours.

I was using the photoshop program for school but it was no longer needed. So I spoke to a human customer service representative. From there on, I was faced with three of them. The first one transferred the conversation to someone else as she was not experienced with it I am assuming.

The second one, Arjun was the name of the person that was helping me. I was faced with the lack of good customer service help with my situation. I explained I only wanted the cancellation and no more promos or deals.

Kindly asked to just continue with cancellation. Continued to blow up and harass me with aggressive sales and did not pay attention to what I was contacting them for. I finally replied with "I am no longer interested in any products or subscriptions.

I just want the cancellation" They gave me…

Terrible service, terrible customer service. Signed up for the free 7 trial and cancelled it 3 days later. Have been charged multiple times. Try to speak with the customer service chat line to have my chat closed even before a response, and then get passed around from one "agent" to another.

Adobe use tactics to ensure that the free trial period isn't cancelled so they can continue to charge customers.

I wanted to make a resolution about a purchase that was never confirmed by me and I requested a refund , upon talking with the rep , that consistently kept on saying that they are willing to help by giving my only a fraction of the refund when in fact I was 100% not responsible for the purchase and I was charged with out my consent. I was willing to work out a deal where adobe could have compensated me with a equivalent amount in using a different adobe software when all of a sudden the rep hung up the phone on me!!

I would like the rep be disciplined right away, also. have my refund right away.

My login is , same as my email: kennethkyoung@msn.com

I was charged since April to October , total of 7 times in the amount of $15.98

Thanks

I’ve been charged twice for the same service being run on the same computer. The charge came out of the same bank account. Adobe can track doesn’t he computers the programs are run on and still they didn’t notify me they were charging twice.

I’ve been on customer support chat for hours and everyone trying to ‘help’ is dropping out of the chat when I mention the refund

A short time ago I changed the password for security. It worked last week. Tonight, I tried to login and I was told that the password was incorrect. I JUST CREATED THE NEW Password. I am not going to keep changing it weekly.

Adobe has some kind of partnership with Maxon and stealth installs Cinema 4D every time After Effects is installed via Creative Cloud. It requires read-write wear on my hard drive, wastes my time, takes up space, but worst of all *they do not apprise you of the fact in any manner whatsoever,* much less make it an optional install.

This has been a problem for actual *years.*

I have been a Fotolia contributor since 2013 and publish a lot of photos there. After a couple of years, Fotolia became part of Adobe and I kept trying to link these two accounts together.

However, there isn't a time that the process is clear and easy and I have never made it through. I am very disappointed when I reached out to the online chatting function, and the agent transfer me to other support right after I stated I need to sync my account.

And the new support never show up and the chat had been terminated after 30 minutes. I tried again, and never got a response again. For the past couple of years, this was my third time at least getting back my account with my selling balance still remaining in Fotolia.

Please address this issue as soon as you can.

Basically I was discounting 18,44 euros from adobe on my bank account and I don’t use adobe, I don’t have an account and I am try to solve that problem. How do you discount from people that don’t use your service and even worse do not have an account ?

How can I solve that? I want my money back!

Hello - We use Adobe Acrobat at our medical device company to submit secure documents to the FDA. As part of the submission process, we are required to add bookmarks and/or consolidate multiple files into a single pdf to aid FDA in their review to ultimately get life-saving technology to patients in need as quickly as possible.

Is there a way to be able to consolidate multiple secure pdfs into a single file or add bookmarks to a secure pdf without breaking the auto-generated password after a signature is obtained? This is not modifying the document in any way, it is only making large documents (generally hundreds or thousands of pages) more easily navigated by FDA.

hi I share my edits on discovery it appears for a couple of minutes then disappears from the time line