Adobe

I signed up today to test out Adobe stock. The images I downloaded were not transparent as advertised. I think there is a fault on the system somewhere. I have spent the last 3 hours chatting to support on line.

I have been passed to 7 different people - no one has helped or sorted the problem. I tried the option where you get screen control but the operative just stopped responding after he could not solve the problem. In fact he kept telling me the file was transparent when it clearly wasn't.

I've wasted an entire morning. Appalling service.

My issue was not resolved. I spent 4 hours on the phone. The representative that I spoke with who identified himself as Shauvan in India around 9:48pm Eastern time refused to help me with my issue. He asked "can you call back?

this is the end of my shift" I said I have been on the phone 2 hours and he said no.. I looked at the phone and I had been on the phone only about an hour and 45 minutes at that time.

I asked him to xfer me to someone who would help me. He said he could not do that. He said he would help me. The line goes blank, just like it was at the beginning of the call when he answered Yea, and 1 or 2 minutes silence.

I repeatedly said hello at that time. The lady at the beginning of the call tried to help. and the gentleman afterward tried as well. But Shauvan ended the call…

Dear Adobe

I am a network engineer working a Zenith Networks LTD IT support in Belfast NI. We have 100s of clients whom we support on a personalised IT basis.

Recently the BSA (seemingly operating on behalf of Adobe) have engaged one of our clients "Pauline McWilliams from ARC Regulatory" in an audit request.

The engagement has all the hallmarks of a potential scam solicited through woolly worded email requests for contact which as you can imagine look like red flags requesting Adobe license information. Some of these requests are emails attached inside otherwise empty emails with no body. Attempts to contact agents by phone go to answer machines with no company or reference to BSA mentioned.

I have contacted BSA directly through their webpage and also via email with results also very…

you are responsible for your workers actions which include the liability they cause a company

Your People are so impatient and this one should be fired immediately I have a case open with allowing him to come in and he clicks off this was the last three times I contacted Adoby, today I was sending a file got up at 6:00 AM and after getting everything ready to go Adoby states I exceeded my Limit for today this is court filings I did not send anything out for today, Why am I paying for Adoby if I cannot use it, I sent 3 files yesterday and now I am not allowed to send any files and the court filing date is August 11 2022

Who do you people think You are now sending me to call support and no chat and allowing a fool like that person I was on to work for Adoby, if he worked for me I would…

Was charged 275 NIS on acrobat account which i did not authorize - that's theft. Please cancell this charge ASAP !

I bought a used iMac that came loaded with Adobe products. Now, their "Creativecloud" app keeps locking up my computer, causing it to restart. I've tried to disable it, but Adobe makes it very difficult (and I can't remove it or none of the Adobe programs will work).

Adobe doesn't offer any email contact for customer support and I don't want to sign up for their stupid account. I find their subscription model of software pricing reprehensible. They are the quintessential arrogant tech company. Every time I want to edit a file in PDF format, I have to use some free on-line converter (again, because Adobe seems to think they have the right to charge people in perpetuity to do something that ought to be in the shared, public domain). I HATE Adobe!!!

I’m being charged twice for same product.

After I was unable to use the PDF Compressor today (used it twice yesterday) customer service agent, Sadiq, told me that I could not use the tool without paying for the subscription. When I told him I used it twice already, he changed his story and said you can use it twice for free before having to subscribe.

I went on the compression website on a separate browser logged out of my Adobe account and attempted to use the tool and it worked fine and allowed me to compress and download without even logging into an account. When I told Sadiq I was able to use the tool without paying for the subscription, let alone having an Adobe account at all, he left the chat without replying.

The whole point of Creative Cloud is to unify all Adobe products right? So why all the inconsistency across apps? Illustrator and Photoshop have functions that are exactly the same, but the shortcuts are opposites or in different menus from each-other.

I bounce between the two a lot and it's always a jarring experience. And Indesign has no function for scrub zoom? So moving into that is even harder, and again all the functions are in different spots even though they do the same things. It's maddening.

And then there's the learning curve, there's no reason for it to be so steep. I understand people have been using these apps for years and they would throw an absolute fit if you changed anything, but why not have a "beginner mode" where you start with the most basic features and unlock…

We installed a trial Adobe , it just did not work. We cancelled because of this and we had no use whatsoever. We cancelled the direct debit. We had emails from Adobe saying they could not obtain payment. We explained to Adobe the reason why.

Yet despite this Adobe have managed to take three payments . Apr, May & June . 63 per month. There is no record of the DD on the bank account yet the money still continues to be taken. How is this legal ?

00 offer and rep insisted I use my old worn laptop to do it. 77 instead. 00/debit cards and call him back at 3155640705. 00 dollars from my checking account. 00 back in debit cards I had to give and was credited to adobe. Please reissue.

Reps name sounded like Mummu, Mummour. I made copies of cards back and from and text to the number in message on 06/17/2022

I tried calling support for an issue with illustrator, i received such bad service that the agent actually had to uninstall and reinstall the program because how bad he messed up the program. There is NO SUPPORT with adobe. They are totally and utterly incompetent.

DO NOT USE ADOBE PRODUCTS!

I travelled to Ireland for an 8 week writer's residency and discovered that my Adobe suite was already signed into two computers back home, thus not allowing me to use Photoshop, Indesign, Bridge etc on my laptop in Ireland. Trying to find anyone at Customer Service was impossible but I eventually managed to unlink one of the home computers.

Now, when I go to load the apps on this computer I'm told that my operating system is too old, even though I had the Adobe suite on this laptop relatively recently. I am in no position to upgrade my system while I'm her, mainly in fear f losing the projects I'm working on.

Every time I update an operating system there are many issues. I just need to be able to get on with my work and not be spending many hours trying to resolve this issue.

I am not subscribed your plan, but your company deduct my account withot any agreement. Please call me before i proceed the conplaint to tribunal. One more your chatting agent dis not respond to me properly as he immediately left the chat room

Used to use Adobe Acrobat XI.

Now must use Adobe Acrobat DC.

Wow. What a difference. XI had everything I needed in a handy toolbar.

DC makes you click 4 to 5 times to find that same functionality.

Please stop thinking you are improving UX. Find real users to help you with the next upgrade, NOT PROGRAMMERS.

Of course I am guessing, but really, DC sucks.

I took your free trial for adobe acropro subs but never used it & cancelled it well within the allotted time. It is costing me £15.17 a month. You have been illegally taking this fee off me fo0r nearly 2 years. I have written 3 times demanding my money back & to cancel my subscription but you completely ignore me. Not only am I cancelling my subscription but again I am again I am demanding all the subscriptions back.

My bank told me to change my credit card, which I did but you seemed to get this number & took another payment from me. If I don't get my money back not only will I take legal action against your company but I will put my story on social media & try to convince the public not to join any of your products. Gerald Mc Crarren, 44 Magheratimpany Road, Ballynahinch, Co. Down. BT24…

Support is barely accessible and when received, inadequate. False advertising as Free Trial features not 100% operative. No automated email response to say your query is being attended to. Rose, Adobe staff SA threatened me on the phone saying this is going to go South if I don't calm down.

It is the most disgusting service received from a global company who takes your money before goods are received and has no compulsion in leaving you unaided when problems occur. Absolute disgrace.

I tried to cancel my 7 days free trial. An agent contacted me offering me 90 more free days.

However he did not mention the 53$ that i would have to pay after those 90 days to cancel. And right now, they dont want to help me. Liers. Dont get subscription with them

Had to keep repeating , sound scripted - did not listen to address issues. 83 year old women being charged - Unauthorized, on the phone 48 minutes/three-way conversation and they hung up. We could hear laughing in the back .

Never given ref number - had to call back !!!!

I 've been trying to cancel the free trial for over 1 week now. I was advised on 6/2/2022, that it was going to be canceled. But it was NOT. I would like all/ANY charges to my account REFUNDED. I AM NOT CONTACTING APPLE SIT ALL DAY ON THE PHONE.

I HAVE SCREENSHOTS OF THE CONVERSATION HARSH. HE ADVISED CANCELLATION TAKES 24-48 HOURS. I WOULD RECEIVE AN EMAIL.

I JUST CALLED YOUR HORRIBLE CUSTOMER SERVICE, WHICH THEY COULD NOT HELP. WHAT IS THE POINT OF HAVING REPS IF THEY CANNOT FULLY ASSIST A PAYING CUSTOMER. RIGHT!! POINTLESS.

I WAS ADVISED A SUPERVISOR WILL CONTACT ME TODAY 6/10/22. I AM STILL WAITING

I'm a graphic designer and I have been using Adobe products since Photoshop 3. Yeah a while. While outlaying thousands of dollars to buy products to own was expensive for individuals and smaller design groups - the products "ACTUALLY WORKED".

They were easy to use, efficient and rarely crashed. You could "UPDATE" as you needed and /or could afford. I bounce between Indd/ PSD/ Ill/Lightroom/ Acrobat constantly and add Dreamweaver and After Effects when I was web designing. Now that is IMPOSSIBLE.

Every single design job is arduous. I cannot have psd and lightroom open at the same time - everything FREEZES and CRASHES. I cannot have Indesign / Illustrator and photoshop open - everything FREEZES and CRASHES. Everything takes FOREVER to OPEN.

Sometimes I have to open LIghtroom 3 times in a…

I hope whichever one of you motherfuckers decided to get rid of flash enjoys a long fiery death in hell because I can no longer put videos in pdfs, I'm sorry your geriatric disease ridden asses got so greedy you decided to take down an entire format that is still being required on adobe acrobat dc , I hope you walk directly in front of a high speed train and

become so grotesquely disfigured your own loved ones can't identify your remains, most which have been splattered onto the ground of the nearby woods and is now serving as a meal for woodland creatures.

I have been using Fresco for months with no issues, however, this past week it has been super slow and sluggish. Yesterday, the app crashed and lost hours of work that I could not recover and I had to do it again. Luckily I managed to save it before it crashed again. Since then, it has been extremely slow and crashing very very often - especially as it’s ‘saving’.

This morning, fresco was due an update so I was excited for the bug to have been fixed, however there are just a few new tools, but I cannot use any tools if the app is forever STILL crashing.

Would be a wonderful programme, without the lag and crashes. Really disappointed and frustrated.

I cancelled my Adobe account on December 1, 2021.

However, Adobe has continued to bill me monthly. Resolve this NOW! I expect a response from you confirming this requesst!

Vaibhav Mohindru sales rep has provided the worst customer service experience since we started this process with Adobe.. He is argumentative, misrepresents what he said and we all heard and took notes on during initial meeting, not helpful at all and if we could quit and get our money back we would.

We haven't even used it. Very unhappy with the service. He brought in another person Sunny to help today but we're still no where near actually being at a point to use the product we started paying for 2 months ago.

If I could give zero stars because of him I would. Perhaps the product would be a higher rating but as of right now we don't know because we still aren't using it. Would not recommend Adobe and definitely not Vaibhav to anyone.

I used the trial of adobe acrobat and which wasn’t responding and after 2 3 days I canceled the trial but today I was charged $25nzd . Why ??? I received the email that I am no longer user after my trail.

So why I am charged for this

I am unable to change my email address on my account. Despite 5 chats and several links and verification codes, I cannot change my email address. This is totally unacceptable. 4+ hours wasted on chatline and phone calls (on which I have been cut off).

Any other website I use I can change my email without any fuss. This is appalling service from a company such as Adobe. Get your act together, please! You should provide an email for us to forward a problem or complaint and not rely on chatlines.

Where do I go from here? I am closing my email account that I use on Adobe and wish to use a new email. PLEASE, SOMEONE HELP ME!!!

Dear Adobe,

I have been a loyal adobe customer for years. Because the subscription model is a little out of my budget, I have opted to only use the Adobe Reader DC version. I stopped my subscription and then uninstalled the product from my computer. After that, I installed Adobe Reader.

The problem I have been having is that I could not open basic files with adobe reader. Instead, I consistently was plagued with invitations to "update" my service to DC Pro. I did not want to do this and found it very difficult to use the basic software. I just want to open and read a PDF.

Please remove the charge to my account and remove the automatic invitations to update to DC Pro. I just want Adobe Reader.

If you are unable to do this for me, you will forever lose a formerly loyal and happy customer…

**This is all on Adobe Rush.**

To start with, almost a year ago now, I couldn't publish directly to youtube. After a month of USELESS conversations with various people, including having some "specialist" call me about the problem, they ended up just telling me to "Export it locally, then upload again to youtube." So nothing was fixed.

Then they released the Adobe Rush free to use version, so I cancelled my paid one because I didn't want all the extra stuff anyway. I was fine with the simple stuff. And I got locked OUT of adobe for a week. When I finally got back in, I was unable to make new projects or export finished ones. Again, nothing was done about it.

So I finally went back a few months later to make videos for fun. I stopped for a month or so because life turned to hell, and came…

If I could give them less than 1 star I would. Their customer service is by far the WORST I have ever encountered. Multiple people at my company have contacted Adobe multiple times to figure out why we are being charged for numerous subscriptions when only ONE person has a subscription to CS.

When you call any of their customer service numbers you will get someone who you can barely understand and who cannot understand you. We are paying for a subscription (apparently) for an employee that left the company eight years ago.

All we are trying to do is figure out how to cancel that subscription and figure out what all of the other mystery charges are for. But whoever we speak to cannot understand what we are trying to figure out then they ask the person (who has been gone for eight years)…

10 hours and 8 days later and they still can't fix my issue? Ridiculous! Does Adobe even want people to use their software? Doesn't seem so if they make buying and installing it this difficult. Tried to but Framemaker and Creative Cloud but get trial ending messages and they say they can't fix it.

Adobe has, by far, the worst customer service I have ever had the displeasure of working with!

I can't even buy their product without issues. I paid for FrameMaker and Creative Cloud. I have worked with customer service 5 times and they still can't get it straight. I get "continue trial" messages when I open any of these apps.

Makes it really hard to work. Worst customer service I have ever had to put up with. Find alternatives to Adobe products!

I purchased and downloaded FrameMaker and get the free trial message when I start up in the morning. It clears for the day but comes back. No one at Adobe can seem to fix it. I've spent hours with your tech service and no help. Why do you make your products so had to buy and use? You Tech service is pathetic. No wonder you have 1 star out of 5! And you just seem to get worse every year!!!

I will submit this complaint daily until my issue is corrected.

Your cancellation policy is disgusting. I signed up for a free trial and didn't realize you had been charging me monthly so I tried to cancel and am being charged a ridiculous cancellation fee. As a student I do not have the money to waste on this product.

When I called customer service they were completely useless and only tried to make me stay on my plan. I will never use any Adobe product again and will advise everyone I know to do the same. This business is shameful.

Adobe is always trying to add some piece of software that is messing up my machine. This is a philosophy of attempting to monopolize a segment of the market, and shows how Maniacal and greedy the Adobe Corporation is. More harm is created and it's going to generate less revenue because people will fight and resist the kind of Software oppression.

I do not want or use MacAfee, and I never want something left on my machine that allows windows to be opened anywhere on my machine from the internet that allows Advertising, this is Just evil and egregious behavior that is hated and despised by all

They wouldn't let me cancel without paying a cancellation fee. So I asked them to cancel at the end of my subscription. They continued to charge me after that point and even increased the price of my subscription. When I asked for a refund, they said they don't offer refunds and told me there was no cancellation fee.

I continued to tell them what had happened previously and they denied what I was saying. The representative was extremely condescending and continued to feed me the same stock response. Adobe is a money grab and has some of the worst customer service I've ever encountered before.

" I guess long term customer service means nothing to this company. Disgusting.

In January 2022, we received a charge on our company credit card for $194.81. I called and asked what this was for and the gentleman I spoke with said he didn't know. As I didn't know either, I told him to cancel it. The January charge was for the year 2022. There was NO notification of any sort sent out to tell us when this charge would occur or why.

In February 2022, we received another charge for 195.17. I called and spoke with a woman who was able to track that the account email address was Stephanie and I confirmed that she was an employee and that the charge appeared to be correct.

On the second statement, there was no refund for the January payment. I just called and talked with a gentleman who eventually hung up on me. I was told that accounts appear under email addresses. We…

Absolutely the worst customer service I have ever encountered. I wanted to change my email address on my account from my personal to my business. Seems simple enough right? not right. I literally spent days on chat with people who didn't get back to me or gave me the wrong advice and then I had to pay for their mistakes.

If there was any decent alternative to their products I would take it. Please. Someone??

I called Adobe 2 months ago, spoke with a representative,asked her to cancel my subscription, and was told it was cancelled. I paid a cancellation fee. 99, for the account that was allegedly cancelled. Contacted Adobe, naturally there is no record of the transaction.

I'm cancelling my account online, paying the fee "again" ,then purchasing Adobe from Amazon. Lesson learned

I’ve Had an account with Adobe for years and had no issues using their product or with billing. Recently an update came through that said that I had to log into my account when I signed in it said I had to purchase a plan I already have a plan I was just billed for said plan when I looked under invoices and

receipts there was nothing there when I go on my email I have receipts my username is my email address the same one the receipts are being sent to. I tried to reach adobe for assistance and they said I can’t contact their customer service because it doesn’t show my plan on their website there’s no email address there’s no phone number and

I’m not getting any resolution I can’t even cancel now because it doesn’t even show up on my email that I have a plan this is a nightmare.

It took me over 40 mins and over 12 Adobe pages to find how to upgrade Acrobat Reader to Acrobat Reader DC Appalling especially as I pay an annual subscription for another Adobe software package

This is tragic, I am a clients IT support so I know how to work with installations and general computer issues. I was on the phone for 2 hours asking for specific information(namely reg keys) and kept getting hung up on/transferred somewhere else only for no pickup.

I signed up for a 7-day free trial of acrobat services. But, I am charged already. Please refund the charges immediately. This is cheating.

Please reply soon! Thanks! Mahendra

I could not understand the lady in the billing dept. I spoke with here about why my account was not canceled for about ten minutes. She was not getting it. I asked to speak with someone who speaks English. SHE JUST HUNG UP ON ME.

I signed up for a free 3 months trial which I could cancel before July, upon cancellation I was charged a cancellation fee, well in excess of many months subscription. (Even though I only used it for a month) There was no warning upfront, but in order to cancel you have to accept the cancellation fees… Quite frankly I believe Adobe has intentionally obfuscated the process and has not responded to any of my complaint emails.

I need a phone number for Adobe's Accounting Division. I am with a library system. We have several staff members using your products but we are being charged sales tax even though we are a tax-exempt government entity. I was give a tax-exempt portal but the portal has a glitch and the "submit" button doesn't work on the portal.

I really need someone in accounting to help me get this issue resolved. org but I am the contact person. org. Thanks - Mark with First Regional Library

Got Adobe Acrobat Export PDF subscription to convert pdf to word. Didn't work. Converted H to l - l & other typos. Asked for refund on chat. Agent asked me to upgrade 5 times instead of refund. I asked for refund 8 times.

Threatened to dispute charge with bank.

Finally got refund after 43 min. Frustrating experience. It doesn't help that English is not the first language of the people I chatted with. I don't think they understand everything or they act dumb intentionally so they can keep asking the same questions over and over.

This company is a scam supposedly I started working there and as soon as I got my bank account I’ve had 3 account reported fraud my geeen dot suspicious activey now screw got a credit card I never asked for in my name now I can’t pay it will go on my credit idk but I see I won’t ever get paid

I want to refund my money because it was for my online class and it was a accidentally attached to my account that app I didn't subscribe to it sincerely because I'm just student and that money worth 1,450 pesos is for my online schooling so please refund my money because it was my last money,thank you !!! godbless

Im signed up to something without signing a contract, not even aware money was being taken out of my account, Would like this money to be refunded as you will clearly be able to see whatever product you have was not being used