Adobe

Listen, I just had two awful experiences today with your support staff. I really would like to talk to someone IRL.

I had signed up for a Adobe Stock trial. I just received an email to this email address that reminded me that I would be billed almost 40.00. I am in the middle of a company/web startup and am not ready quite yet to work with the images I signed up for. I expected to be ready again in 2 months or so.

I could not find, on my own, the way to stop the first payment after my trial so I called your support people. I was put on hold for just under 10 minutes as I was speaking to the support person. I was left just hanging.

I called back, asking to escalate. Your person insisted that because I had deleted my account she could not allow me to escalate. When I persisted with my…

Cancelled Adobe months ago.

Just got billed.

i contacted help center about my subscription. I was informed that my redeem code is fraud by the 2nd person of customer support. Your staff is so rude. I contact your website because I sincerely believe that the 3rd party who sells this code were you representative.

I spent almost 5000 baht to buy this code. This means if you nicely explain to me, i may consider buy the subscription right away. Your staff should be blame for users who don't want to spend money using the genuine program from your company!

Chris Baxter (email archieltd@yahoo.co.uk)

I clearly recall canceling my "Photography Plan" with you when I received your email reminder that payment was due I recall completing feedback as to why I was cancelling my plan I recall seeing a thank you message

Why was my plan not cancelled / why have you now billed me for 2021/22?? (Paypal - Invoice ADD000091495UK £119.21)

PLEASE close this plan down with immediate effect PLEASE provide me with a full refund I will be raising a dispute with Paypal if I hear nothing back from you within 7 days

My thanks

I can't contact Adobe, I have just given up waiting to be put through to an adviser, 1hour 14minutes they have kept me waiting to speak to support and I have given up. Classic example of a company that has the monopoly on the market making it as awkward as possible to contact them. I pay £50 a month for this, disgrace.

I strongly object to being forced to choose "Taiwan region" when prompted to enter where I live. Taiwan is NOT a region, it is a sovreign state and a thriving democracy to boot. Why should I be fored to connive with the craven Kowtowing of Adobe, too cowardly to stand up to the bullying of the Chinese communist dictatorship?

Or too eager for profit, perhaps? Have a some backbone! Don't let yourselves be walked all over on this issue, or soon you will find that it will apply tol something much closed to home! Of course, I know that you won't pay a whit of attention to what I'm saying, but at least I know that I have spoken, not like appeasers the world over who have on their conscience the lives of all those who are threatened, persecuted, and massacred by dictatorships.

No help available for reinstalling InDesign & Illustrator . Adobe apps , PS/inD/Ai were constantly stopping. I was advised to un then reinstall the apps. When I went to reinstall, I was told I couldn't because my computer has an ARM rather than a AMD processor.

Now I'm being told no one in tech support can help! I'm a graphic designer under deadline and can't finish my work!!!

0 which always worked perfectly and signed up for their Pro DC which charges me every month but is especially good at wasting my time and not letting me look at postscript files like the one you sent me, so I haven't read your file. Sorry. I will keep trying. --mike

I have the new and updated version of photoshop. I'm creating a small video animation, when I go to render it WON"T stop the spinning wheel, I have had to force quit 4 times and I get the same problem...... This is totally CRAZY the file size is 4.5mg!!!

ANY SUGGESTIONS?

Signed up for their photography package, ended up paying for stock photos without realizing or being told. By the time I found out I was already 3 months into a contract and had to pay an early termination fee of £95. Feel totally conned.

I have use the free trial but they keep deducting money to my account. its very disappointing that they anyhow deduct my money even I didnt subcribe . I need my money back.

last May 2021, I try the free test of adobe . I didnt subcribe as I only use free subcriptions. 27sgd in my debit card. Hoping to get my money back from May, June and July

Re: Adobe Case ADB-14813492-R4N7

Please see the contents of my last chat with your representative when I cancelled my paid for subsription. I was left with the confidence that a company with the branding of Adobe would be worth their word. This is obviously not my experience, I am so disappointed and angry. The contents of the chat below tells me that you would not be taking any further payments from my credit card and having checked my card you are still claiming £49 per month and have been since I cancelled my subscription back in August 2020 that's circa £500 (plus intrest on my card that I am out of pocket).

I expect you to confirm that you totally cancel this request for payment and refund the money you have illegally taken from my account, the subsequent interest I have been…

ZERO phone support. disconnected by the system 3 x in a row.

We are using crack version of Adobe suite in our studio to create branding to our clients and making money , am one of the employee working there I think it's not fair using Adobe apps without paying for last 5 years am deepak

I have just installed Fresco but found out I didn't have access to all of the features.

After speaking to the representative, I was told I needed to pay an extra £10 per month to fully use it despite already paying for Photoshop and Lightroom.

After a lot of years as a Adobe user, I was hoping they would have given me access seeing as there are a lot of similar products which are free.

Impossible to contact. UK customer support by phone to discuss account payment problem

WHY does NO ONE answer the phone??????????

Last fall I purchased a subscription to Adobe Acrobat DC for $14.99 a month. I had to purchase the pricier version because I use a MAC. This spring, I noticed a $23.88 charge showed up on my credit card in March for Adobe Export PDF. I called Adobe Customer Service to have that cancelled—there was no reason to pay for Export given I was already paying for Adobe Acrobat DC. I asked the Customer Service associate to cancel and refund the charge for Export. I asked them to make sure they did not also cancel my Acrobat subscription.

When I received my April statement, I noted I had received a $23.88 credit as requested. I also had a $14.99 charge for Adobe Acrobat. So I thought all was well. But later, when I tried to use my Adobe Acrobat, I got a pop-up to click on a trial version. I was in…

you don't have any way to cancel a trial subscription. All you have are instructions. Which provide misleading information.

Specifically, your website does not provide the options . Below is a screenshot of the page your instructions claim I can use to cancel my trial subscription. As you can see, it does not provide the options your instructions claim are there.

Furthermore, I am unable to access billing information in order to remove my card from being charged.

I have been locked out of Lightroom because when I tried to sign in it would not accept my password so tried to changed password Adobe sent me codes and it would not accept so I kept trying then I got locked out . 00 and it would take 3 days to do .

WHT should I pay this amount of money when it was Adobes fault . your help would be appreciated.

I have been trying for 6 weeks to resolve a fill and sign issue. I have asked to speak to a supervisor, I don't know whether that request was received and a supervisor will contact me. I am now told it is a provisioning issue.

I don't know whether the provisioning issue has been put in or not. I was hung up on 7 times yesterday and once so far today. I am so frustrated I I need this function for my business and your technical people cannot help nor can they escalate the ticket.

Your customer service is horrible. There is no where to complaint and no one that truly understands your product. I have tried on-line chat, as well as calling.

I bought a new macbook pro on Saturday. It's now Tuesday. I couldn't open any adobe products, despite having an account. Can't update, can't download. Got on chat with 'help' (using that word loosely) for over half an hour, he couldn't even get remote set up. I finally gave up on him. Called. Over 1.5 hrs later, the guy I talked to accomplished exactly nothing.

Uninstalled and reinstalled cloud 3 times. Nope. Ran disc utility on everything I could run it on. Nope. Threw out my older (bought) versions of everything, so now I can open the new versions of photoshop, illustrator and indesign. But only from my desktop. Cloud is still completely useless. Oh- and still....cannot...download....anything...from.....cloud.

The useless 'help' I wasted 2 hrs on has 'escalated' my case. Now I have to…

The customer support service is hopelessly incompetent. I had to cancel my subscription because of its inability to resolve complaint. My profile was updated by with a new email address. But when I downloaded acrobat dc, it tried to verify using an old email address.

I asked support to help me delete the old email. But that was hopeless. Support keep advising me what to do but I explained that was not successful. No matter. Support was unresponsive. This should be a relatively easy task but the reps seemed clueless probably because they are poorly trained.

I had no recourse but to cancel my subscription. The obvious question is if the email shown in the profile is the correct email for verification, why am I asked to verify with an email that I no have access and is not relevant to my…

I am a student and I had a small project that I put together in Premier Rush. Using the free trial, you get 3 free exports before you are expected to buy a subscription. I used all three of my free exports and the only thing that it exported was a text document with a bunch of gibberish.

(i tried to run it to see if it was a program to view videos) I also put it into a browser to see if it was a link. Contacted Adobe Customer support and every single person I spoke with just said "wrong department" and transferred me.

one person finnaly said that phone support couldnt help with this and I needed to use the in website chat. the 1st person couldnt help me and transfered me to another person who takes upwards of 5 minuits to respond to what I type as well as going a round about way to say…

I Bought the MASTER COLLECTION a few YEARS ago for over $1800 and now that i have bought a new computer with MAC IOS Catalina it (ADOBE) is now not compatible with my new computer. So the geniuses at Adobe in Customer Service/ Support (CS) have recommended I DOWNGRADE my mac IOS to High Sierra so I can continue to use my software. HOW DUMB are they to suggest I downgrade my NEW MAC BOOK to facilitate an older dated software???

Any other company thats worth anything would offer a solution to compensate for this glitch and I say glitch because all software, whether it is an anti-virus or MS office has the option to be upgraded!!! However, Adobe has no way of upgrading this software but rather suggest I go backward in time with technology and efficiency by downgrading my IOS.....lol this…

Currently there is a marketing strategy by Adobe to entice potential new customers to receive a one week trial subscription to Adobe Acrobat or Adobe Cloud.

However, Adobe does not confirm the Adobe trial subscription has commenced via the customer's e-mail address - which Adobe collects in conjunction with the potential customer's credit card information; NOR does Adobe make clear (other than in the fine print) that one's credit card or bank account will be then be automatically debited for an unspecified amount and for an unspecified duration if the potential customer neglects to "cancel" this trial subscription within the one week trial period.

Further, information regarding how to cancel this subscription is not made in any noticeable or transparent manner. I must say that I am very…

I bought Creative Cloud as a teacher not realizing the price would go up annually to the full price after a couple of years, so my fault for not reading the small print. The new price is too expensive but if I cancel now I will be charged about 100 pounds to cancel early.

So I wanted to cancel my annual plan immediately in case I forget to do so when the year is up.

However Adobe tells me that it is not possible to get out of auto renewal. This means that they are hoping I will forget to cancel when my full year is up and automatically pay for another year! I will be vigilant. I will cancel. I will cancel. I will cancel.

Honestly, adobe are a behaving like bunch of mafiosi. How can they keep their customers happy with this attitude? Shame on you.

I used my credit debet card to by gass at mel loas in Livingston texas on Monday night it charged me 99 dollars plus the gass. there is no notice there doing this on pumps I find out I cant get my money back for 2 or 3 days im on disability no money now cant get what little I had till later im trying to find out whos fault this is the store where I bought gass or shell oil.

if I find out I plan to let people not to use shell and I have a friend that's a truck driver whin he warns the truckers it will cost shell lots more than they have cost me.

I’ve called and sent at least five times today and have never had my calls returned. I have also sent emails. Their customer service is the worst I’ve ever encountered.

I have been charged twice the amount I paid for. The normal price for adobe after effects is £15 for a student. What’s up with the payment delays as well? Can you please fix that cause you guys take my money at the worst times when I have money in my card.

I’m a student trying to make a living by my self but you’re ruining it by taking money at the wrong time. Please fix yourselves up honestly. To be honest I’m really sick of it.

Himanshu and Arpit each had me waiting for more than half hour during an online chat to repair LR problems

Every time I have called Adobe customer service, with a problem with my account, they transfer my call to three different people. Upon the third or 4th transfer, Adobe hangs up without resolving the Issue. GREAT CUSTOMER SERVICE FROM HELL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If you need to contact me : (919) 225-0757 Thank You Chris Williams

cancellation of one Adobe product resulted in cloud storage being reduced from 20mg to 2!! This is THEFT!! I pay for storage, I disliked one product, which I had paid for, cancelling this one product should NOT forfeit my other purchases!

After doing a Mac update and having to upgrade to photoshop 2020 I’ve had nothing but issues! Photoshop never loads. I have to restart my computer to get it to work and it’s slow. This is by far the worst upgrade impact I’ve ever had.

Between you and Apple you have managed to mess everything up and I’m sick of it. I’ve lost time and money on this and therefore I want a refund for every day you don’t get it fixed. I don’t pay for this stupid service for it not to work.

To whom it may concern,

My name is Seth Ryder, and I am a current senior at North Allegheny Senior High School. Additionally, I attend a trade school, A.W. Beattie Career Center, for Advertising Design. On a daily basis, we use numerous Adobe products for many tasks. Whether it is Illustrator for our Restaurant Design project, Photoshop for our Concert Posters, or Premiere to make a movie trailer, they are all in frequent use within our program. Accordingly, many students enjoy extending their learning and passion for graphic design, photography, and video editing outside of the classroom. This was simple and easy to do for the students under the license that Beattie holds to the products. We could simply log in to our Beattie accounts and work through their license while at home.…

I ordered InDesign on 11/26/2019 and was charged twice. Please give credit for one of these charges. $20.99.

I initially signed up for a 7-day free trial for Adobe Lightroom. At the end of the trial I cancelled it, as I wasn’t 100% convinced.

However, i was charged still even after cancelling!!! Luckily I contacted about this mistake & was refunded. ) I just want to be refunded, but they have no online customer support, no email, it’s very poor customer services. I am extremely upset & disappointed.

I feel robbed, I am already struggling for money without it being taken from my account unauthorised. I’m appalled at this.

Illustrator 2019/2020 is SO SLOW with OVERPRINT PREVIEW ON. It takes so long to drag something and even if I do, it LAGS!!!!!!!!!!! I'm using a 2019 5k iMac 27inch, 24GB. PLEASE FIX THIS PROBLEM AS IT"S TOTALLY UNACCEPTABLE TO PROVIDE SUCH A BAD SOFTWARE AND CHARGING SO MUCH FOR IT!!!!!!!!!!!!

I canceled my subscription in June and I'm still getting charged a monthly fee. I have emailed at least 10 times about this and no reply at all. You are stealing my money and I want it back. My subscription ended and I canceled so I followed the T&C and I'm getting nowhere with customer service.

I've tried live chat but once I explain my situation I never get a reply. I will take this further and contact the ACCC and consumers affairs if I don't get my money back and you keep stealing from me. I've had enough

I have a problem creating shapes while editing and have tried to contact technical support many, many times - the telephone numbers are obscure and very rarely answered and the online chat system is useless - I was on there for about 90 minutes and the character at the other end was completely clueless - a complete waste of time.

I was apparently supposed to be contacted - not one has contacted me again. I cannot create simple shapes while editing, why can't someone tell me what is wrong and fix the damn thing?

Adobe products are breaking at a higher and higher rate. I have been a Creative Cloud subscriber for many years...and it's clear to me that they are over their 'head' in terms of keeping anything working.

Their cusomter care service is a total waste of time. We, my consultant and I, were on the phone watching three successive 'advisors' try to solve a simple problem. And, as we watching them wander around my computer...opening all the wrong files...it was as thought they had hired some grade school students in some foreign country to just pretend. When the third one (maybe a amature robot) finished his/her/its roaming...the explanation was needed to go to a supervisor...after an forty-five minutes. And, the trasfer to the supervisor...was of course transfer into outer space. Never had…

Your decision to not comply with older graphic cards is totally unfair. Some computers, like my iMac, hasn’t the ability to replace the graphics card, so the only solution is to replace a perfectly good, and pricey computer, which in my case, is unaffordable.

Working in Photoshop is already frustrating. Things are not working correctly anymore., so it’s more than we’ll be missing parts or features.

First, you’ve forced monthly fees instead of being able to use discs. That was bad enough, but on top of that, you have no compunction to keep charging the same monthly fee as those who receive the total product. Why should patrons pay the full amount for less than 100% of the product? Where is the justice that?

In summation, it’s laziness and greed, pure greed.

Sincerely, Lora Cecola

Adobe charged my paypal $16.11 5 times this month I did not authorize 5 charges

Trying to learn to use LR. I am just on step one. Need to import imagines from one drive to another so I can move on to step 2. The worse experience I have ever had working with a program. Steps are not specific.

In some areas you have videos and others (like importing) you have none. I am using a WD Mycloud drive. I was able yesterday to put photos on it, but today the program says you can't use those imagines from this drive.

Waiting for support can be over an hour on the phone. Language difficulties adds more time on the phone. The support person was trying to explain that you can't use this drive because.... He wasn't making any sense. And you charge a premium price for this inconvenience.

I now see why there are so many Youtubes videos called Alternatives to LR or Adobe. I signed…

Premiere Rush keeps crashing every time I export. Every single time. I’m using an iPhone 8 with 64g. I’ve never had this issue with Lightroom or any other Adobe app and just apps in general. Please help me with a solution.

I’m a professional videographer and photographer and would love for this to work when I need a quick edit. Everything works great besides the exporting.

I just upgraded to Mac OS Catalina 10.15. InDesign is so sluggish I can barely do my work. There is a 5 second delay with every click of the mouse.

As a long time customer of Adobe I was always satisfied until this week. I have used Acrobat, and Photoshop for years with no problems.

However, last week I wanted to use Creative Cloud to store my photoshop images. I contacted support through Live Chat and there my problems began. Over and over the agents tried to download Creative Cloud for me. In the process my photoshop was corrupted my acrobat was corrupted and my computer in general was changed, not to my liking.

I have a very large chat log, which I tried to attach, that explains what has happened in detail. As of now I have no acrobat, no photoshop and certainly no creative cloud. Unfortunately, like everything else with Adobe for the last 7 days, the chat log will not attach unless I convert it to your specifications but I can't…

no answer to phone to give notice that their key does not work to open box to retrieve my package this is an ongoing issue nothing is being done to fix the problem Camas postal service does not answer the phone all day to let carrier know have complained many times for this same issue

Thanks for the garbled, non-native English, cost-cutting, saccharine-scripted support.

Thanks for not having a 'Customer Complaint' option on your '800' menu. (Not to mention, not having an email even slightly more customer satisfaction geared than 'support@'. Or an executive email to the parties who establish customer experience.)

Thanks for not HAVING THE F-ING COURTESY to generate electronic Billing Statements, unlike any other monthly tap into a credit card (Cell Service, Internet, Auto Loan, Mortgage, ..... ). And just why can't a tech company manage to send a robo-billing statement???? Might someone remember to cancel????

THANKS FOR HAVING A NIGHTMARE CHANGE PASSWORD FEATURE.

I’ve been on hold for over 2 hours waiting for a customer service agent. How does Adobe get away with such horrendous customer service. I took a screenshot because this is the longest hold I’ve ever been on in my life.

Is there another way to actually contact them? I’ve tried the chat and can’t get to the right representative after waiting 30 minutes to connect ugh.