Adobe

no answer to phone to give notice that their key does not work to open box to retrieve my package this is an ongoing issue nothing is being done to fix the problem Camas postal service does not answer the phone all day to let carrier know have complained many times for this same issue

Thanks for the garbled, non-native English, cost-cutting, saccharine-scripted support.

Thanks for not having a 'Customer Complaint' option on your '800' menu. (Not to mention, not having an email even slightly more customer satisfaction geared than 'support@'. Or an executive email to the parties who establish customer experience.)

Thanks for not HAVING THE F-ING COURTESY to generate electronic Billing Statements, unlike any other monthly tap into a credit card (Cell Service, Internet, Auto Loan, Mortgage, ..... ). And just why can't a tech company manage to send a robo-billing statement???? Might someone remember to cancel????

THANKS FOR HAVING A NIGHTMARE CHANGE PASSWORD FEATURE.

I’ve been on hold for over 2 hours waiting for a customer service agent. How does Adobe get away with such horrendous customer service. I took a screenshot because this is the longest hold I’ve ever been on in my life.

Is there another way to actually contact them? I’ve tried the chat and can’t get to the right representative after waiting 30 minutes to connect ugh.

I called the customer service phone number because I was not aware that my student membership would be increasing, and I was not told why. I was on hold for 13 minutes on the first call, with no wait time given.

I got frustrated so I hung up and called back, was told the wait time was 6 minutes, hung up the phone after 18. I was fed up and took to online chat instead, where I FINALLY got my answer.

Even the online representative was rude and took way too long. Do better, Adobe.

I thought I was starting a 7 day free trial on the 18th of July 2019 for Adobe Pro DC. My order number was ADD038191090AU. after I had made that decision I decided not to continue with it and tried to cancel the trial.

Last week I received a notice saying that I was billed for the first month. I immediately went on line to cancel my subscription and was told I had to pay a cancellation fee of around $100 Aus. This whole thing has been a total deception that has cost me money.

I believe that I have been misinformed from the beginning and unable to cancel my subscription I was unjustly billed for a product I did not want to use and then forced to pay again to get out of the 'contract'. I want my money back.

The trial offer process is obviously confusing to some people and I believe I have…

36 and I have to call every month (4)times to get my refund when I shouldn't have to do that if I'm being told my account is canceled. case # is ADB-8225128-W0T0. It a lot when your money is been taken out and you have to keep calling back every month for them to refund the money back and they're lying telling me the account is closed and to find out the next month the something is happen again.

I have to take out time for my scheduled to call and be on hold for a long period of time. This is very frustrated and I need it to stop! Thanks

I contacted Adobe on Sunday 8.11.19, and made an appointment with an agent saying someone will call me back on Monday 8.12.19 at 6pm. No one called me on Monday, so I just had to call customer service again. I wanted to upload the exported Adobe XD prototype video to Dribbble, but I was not able to as Dribbble only allows uploading video ratio of 4x3. I tried with different artboards in XD but had no control over the exported video dimensions. For example, in order to make the exported video ratio 4x3, I chose the 'Web 1920' in XD as artboard. however, when I exported the recorded video, the dimension changed into 2390x1344, which is not in the ratio of 4x3.

Just now I called Adobe and pressed #6 for XD, the agent who picked the phone does not know what Dribbble is, and could not…

Just about every time I upload footage into Premiere, it puts the audio that is connected with video out of sync. PLLLEEEAAASSEEE!!!!! PLEASE FIX THIS!!! Its very rare that I will ever file a complaint for anything but this is one of the most frustrating things I have come across in video editing period.

It is extending my production times significantly and if there was something that would cause me to have to switch to a new program, its going to be this! PLEASE FIX THIS!! I am pulling my hair out trying to re-sync this audio and video!!

Dear Customer Service,

I am writing this email in the hopes that your will resolve the issue related with refund. I spoke with customer service representitive multiple times, however, I have been hearing the same massage that my case have been esclated since 6/21/19, but I have yet to recieve refund. I even spoke with someone who claimed to be a manager and he also repeated the same massage 5-7 business days. Today is 7/17/19 and I checked my account there is no refund reflected on my accound. I have asked your customer service representative to give a complain line to your headquarter, but I was told they could not do give me a number to your headquarter. I am very disappointed and frustrated with your customer service and I would like to speak with someone who could solve the matters…

I am a university student who signed up to Adobe Creative Cloud to aid in the development of my projects for my study. I signed up to a student plan at A$29.89 a month, however, it seems that when my plan renewed my plan was changed to the 'all apps business plan' and I am now being charged A$45.99 a month. This was not a change made by me and I am displeased that I have been incurring additional charges.

In order to get back to my original plan I will have to wait until just before my next payment , cancel the Business plan and re-sign up to the student plan - otherwise, if I cancel the business plan and re-sign up for the student plan now I will be paying an additional A$29.89 for this months subscription, making my total payments to access Adobe this month A$75.88!

I find the…

Dear Sir/ Madam, I am writing to you because I am extremely upset by the service adobe has provided and feel I have been misled and conned into a contract. I began a free trail for the Adobe Illustrator programme on the 18th of April as I needed temporary use for a college project I was working on.

Before the free trial ended, I attempted and believed I successfully cancelled my trial. 97 at which point I attempted to cancel the plan again. 97 I realised I was stuck in a contract where I was obliged to pay 50% of my remaining annual contact to cancel it.

” and was then shown alternative packages I could use as a valued customer I assumed I had finished cancelling the plan. You must in fact scroll right to the bottom of the page to find a small button right at the end to fully cancel.…

A tec had virtual access to my computer for half an hour... Did nothing.. at least to help me.. The software problem was not resolved... and It is more than frightening to have somebody with access to your computer who does not respond when you ask are you there for the second time???

A waste of time and the problem is not solved.

I have already filed a complaint with the BBB and will be now filing a complaint with the California Attorney General's office. 68. I have been an Adobe product user since 1987 and I have to say I have never seen such disgusting unconscionable customer service, product quality lack of understanding, illegal business practices and I could go and on.

This company is truly ripping people off and people don't even realize how much they are being ripped off. My issues are multiple fold starting with Adobe Stock as they illegally take a monthly subscription from people, you purchase a tangible product meaning 10 images per month but if you accumulate those images and

want to hold off on keep accumulating the images monthly you lose those tangible products you already purchased. In my case it…

ADOBE Consumer complaints

Dear Sir, Madam ,

I am based in Istanbul / Turkey For 7 days now that I have been trying to buy a new ACROBAT PRO DC on "annual prepaid " ( since I had the monthly subscription before but it is to expensive ) When trying to purchase the subscription, the site first shows me : 43,89 TL/ mth. - annual prepaid 526,68 TL but when I click to pay , it quickly reverts to pay by month rate , calculated over 1 year = 956,52 TL with other words , it is blatantly trying to cheat. Obviously I decline and do not continue.

Trying to get assistance from customer service - chat , not much luck there either ! I get either hung up upon or nobody answers the line .

Alfred Conway

Flashplayer.

For the pass 5 years or so I am really mad at Adobe Flashplayer. I am a Forex trader 24 hours 365 days.I had to restart my computers every time they started slowing down, lagging and clashing. Once they were restarted the Adobe update DOWNLOAD page pop up. I am saying every time your Adobe forces update in the background, it slows down the whole system and most of the time clash down the system, forcing user to restart computer. Restarting computer means terminating my FOREX auto-trading and costs me thousands and thousands of dollars.

If you Adobe do not fix this problem, I will lodge court file, I will sue you! I will spread the news everywhere on internet, mouth to mouth any all means.

I will see you soon

One the issue is still NOT resolved. 32.

However, on 4/20 I was charged the full amount for the All Apps. I chatted asking why I received this charge when I changed my plan to the Photography plan. They spent hours reading support documents. Then canceled the plan and said they added the new Photography plan.

No mention of a refund, or the process, NOTHING. Then I logged into Photoshop that stated that I still needed to pick a PLAN. Are you serious? I chatted again and spent 45 minutes explaining the issue. They needed the first four and last four of my CC, and then they needed the first 6 of my CC.

Guess what I still don't have a plan. I asked why they canceled the plan and didn't just change the plan, supposedly that is the process now. Cancel and restart? Seriously Adobe, when did…

I cancelled my subscription with Adobe and received 60 days free. I was sent an email that my subscription would renew on the 19th April. 94 debited from my account a month earlier without warning. 27 a month which I hadn't.

They then took that from my account without approval. 27. I received a dodgy worded email from Adobe saying that I need to contact my bank if I want the refund back. My bank said they need an email from Adobe to confirm the amount and date.

I have spent many hours online to customer care, going into my bank and calling my bank. This is taking far too much of my time to fix an error that I didn't create in the first place. And now I am trying to get through to customer support again and after 25minutes still no sign of anyone answering my questions.

For a multi…

It is with great indignation and disgust at the constant greedof big corporate companies, that an individual amateur photographer cannot get LIGHTROOM 4 OR 5 to download or in disc form. I DO NOT WANT TO PAY FOR CREATIVE CLOUD AS IT WOULD BE A WASTE OF MONEY. Just a year ago I could have bought it! If only I had known. Now the only alternative is to pirate it and that is exactly what I will do.

With greater than the greatest indignation.

Diana Krogh

For over a month (from 21st March 2019) my creative cloud desk top manager is not functioning and as a result I am not receiving an application updates. Your expert team are trying to resolve the issue, but have not done so yet and the communication with them is extremely poor.

97 monthly subscription I am paying. I feel that I should be due a refund. 45GB of my storage). When I tried to do this online the option wasn't available. I tried to raise this on the support line, but your response was extremely poor and I could wait at the computer for the communication to be completed.

Today I phoned and after a 20 minute wait I spoke with one of your operatives who at first put me on hold and while I was trying to explain the circumstances of my case hung up in the middle of a conversation. I…

Is there a -1 star option? I accidentally subscribed to a service because it was such a trap. I then cancelled it immediately but had to spend a whole evening on the phone ($30 later) and instant messenger to get this cancelled only to find money stolen from my account the following month.

The account was never cancelled with the billing department. After another evening wasted on messenger and the phone (another god knows how much $ because I live abroad) I cancel the subscription and ask for the email address for complaints.

There is no complaints email and no email address at all. Only the most expensive phone and instant messenger with a robot that is normally “not responding”. You are complete fraudsters and someone needs to report this company.

I was ok with the service, it was when you kept billing my credit card after I cancelled online that I want to complain about. To me that seems an awful lot like stealing! I contacted customer service and was told that I didn't cancel and that I was to blame for the theft.

Hi, I have two separate external hard drives which I store my photos. One has 30,000 the other 20,000 Photos.

Two days ago I deleted some photos from one hard drive having them both connect to my computer.

Suddenly lightroom was unable to locate any photos on either hard drive. When I looked as to what had happened the photos where showing with question marks. and the hardrives had their names swapped over. for example my scenery photos harddrive was called photographs and my wildlife hardrive was called seagate 2 . Suddenly the wildlife HD was called Photographs and the scenery hardrive was called seagate 2. I couldnt fix this myself so I called the helpline. He locates and fixed the scenery photos with nthe correct name no question marks and able to develope. He could not locate the…

info: Thank you for contacting Adobe membership services. You will be attended to shortly. info: Thanks for your patience. Representatives are currently helping other customers and we will be with you shortly. info: Thanks for your patience. Representatives are currently helping other customers and we will be with you shortly.

info: You are now chatting with 'Shikha' Shikha: Hello. Welcome to Adobe Membership Services. I understand that you wish to cancel your plan. Let me help you with that. Angel Santa: Please cancel my plan Customer No. 1452233 and refund both payments just deducted from my account.

Shikha: Thank you Angel for sharing your issue with us, I will check this for you and will help you. Angel Santa: Thank you. I am on a fixed income and cannot afford these payments Shikha:…

gupreet. technical support? ghee i wonder what that is

On the 3rd of December you took £86.56 from my account.044-207-3650 IE. You have not downloaded the photoshop 19 requested

I had in problem to open files of SARS South Africa o on line and try to get Abobe reader get one for trial and it did not work and today ty take money from my bank for stuff that s not working so how do you gone pay back my money. Thanks.

Mollie Moolman

OK.... Where do I begin...

So the PRIMARY issue started when I ATTEMPTED to get in touch with Adobe CS6 Master Collection customer service phone technical support. My MacBook Pro was running Sierra, and I was using Audition on it at the time. I have a perpetual/lifetime license for this software, which cost me approx. $2500, and that was with the student discount, as the purchase was made by proxy thru the university I was attending at the time. The programs were all in perfect working order (except for After Effects, which upon loading, a prompt appeared, stating that my OS wasn't compatible with that version of AE- more on that a little later); **Backtrack=I was relieved of the previous MacBook I owned, and recently purchased a used one from another person, so I went to re-downlad my…

I had subscribed for Adobe Pro DC in June and had indicated / opted for a month's subscription. Yet there have been auto renewal charges on my credit card **********5305. I have in vain tried online, via chat, and customer support phone (8008336687) which could never be reached.

But no clear option to opt out of the subscription

I have been messed about and over charged for a few years now my subscription has been cancelled without me requesting it. Your support teams in India are absolutely hopeless, and combined with the fact that they put nothing in writing and there is no one to respond to makes the situation worse.

All I ask is that I can contact and talk to someone with some sense and by email so that I can have a reasonable conversation which is all recorded in writing.

You have miss sold be products, kept charging me for ones I do not have and your support team just make things much worse.

I used to work for Ameridata Global now part of GE and worked closely with Adobe and Apple marketing and selling adobe product.

Its getting to the point where I no longer would recommend ADOBE PRODUCTS. only because…

One star is too much. ) a Photoshop CC upgrade as my CS5 was without a licence - which was not the case, just a change of laptop. Regardless I purchased Photoshop CC and the trimmings. The Bridge has never worked on CC and only works within CS5 but when downloading an image to work on, the Photoshop CC interferes with it and causes really lengthy delays.

) and left me with no solution - despite having paid for the product. The promise of others looking at the problem has - of course - been an excuse for doing nothing. Awful

Where do I begin. Your manger didn't know her own products, and I spent 30 minutes trying to get information Lightroom to get the Premier. She had no clue, told her I already downloaded on my phone. Over and over we went over this.

she sent links that had must be 100 pages or some. I then called the toll free number.. Hung up on 3 times when I asked to file a complaint or speak with a manager. Asked to speak with someone in the US, he said they're in Manhattan.

Said his name was David, after a long pause. He told me there is no manager, no way to file a complaint, and was laughing on the phone.. Is this how you do business, I cancelled my service based on this experience and will share with people I know.

This was the most ridiculous thing I have ever seen. I then called the San Jose…

Customer service is a load of BS from people who barely speak English and have no idea what the hell they're doing. I've had multiple random plan changes with no communication, as well as software glitching out on me and support being incredibly unhelpful in even beginning to understand the situation, let alone offer support.

A remote session that lasted nearly 5 hours was never resolved as the bloke doing it, hadn't got the slightest clue how to use the software and repeated the same steps to failure multiple times, despite having been told I had already troubleshooted them myself.

Adobe is a piece of ****.

I am extremely unhappy with your cancellation policy that was not clear when I signed up. Now my business has to pay a balance for not wanting this service? This is not a way to do business. I have been in the customer service business for over 30 years and I can say this is just wrong.

I will make sure that all the corporations that I work with will not be using your products. If there was a review with no stars I would have picked it.

getting a humanbeing on the line I have been on hold numerous times for up to and over 1 hour Iam now waiting on a callback which i truly believe will never materialize!since i was told it would be 1 minute and has now been at least 18 minutes!

28/09/17 purchased Adobe Lightroom for Mac standalone perpetual version License No. 1160-4417-5813-5574-5810-9919, installed on MacBook subsequently uninstalled to install on iMac but wouldn’t recognise Order No. as follows, ADB001693592UK. 66. Contacted Adobe Support UK, Jennifer Slater who put me on to a support company named UK Networks Experts UK who said they could help but needed to access my system via screen sharing, this I reluctantly did because it ment giving them various passwords including router etc; they said there was an anomally on the system and

would fix it and install a new copy of lightroom, how this came about because it was a New Machine. All seemed to be well until I went into my network settings which were not all accessible.…

66 for Mac English download. After installing I uninstalled from original MacBook to reinstall on iMac, during that period it seems this license had been high jacked and was being used on a computer I Baltimore, Maryland in the US.

Contacted Adobe support here in UK, they put me on to a company called UK Networks Experts Ltd, I gave them access to my system via screen share on the promise of sorting the problem, they downloaded a copy of Lightroom on to my system at a cost. Since then I have had nothing but problems with system, went back to Abobe Support UK and have been given the runner-around ever since including paying another fee of £10 for one of there engineers to sort things out, this just turned out as a scam to get my Cedit Card details. 80.

I have had a Norton Symantic…

57 is the price I pay. youres mr d kendall.

57 is the price I pay. youres mr d kendall.

I can't get into a old account because I no longer have the email address and I don't remember the password. I contacted support and was told "because I use a free program they cant help me. " I went to forums for help and was sent right back to customer support.

it a circle that's been going on for a week. They are starting to get rude. all I ask is they send the reset link to my phone.

Called Adobe Support as Acrobat Reader Pro DC will not activate. I called support as my email for my Adobe account is working fine and it shows the correct serial number in my account. When I enter the key, it comes back as still in trial version.

I called support and the guy that I spoke with kept wanting me to open/close the application. The only issue with that is that the software is still not activated. After 40 minutes he start arguing with me about the application and what I am seeing on my workstation.

When I continually opened the application it still comes up in Trial mode. I needed assistance getting the key to function properly so that I can use the application and now I am being transferred once again. Does nobody within Adobe know how to assist a PAYING customer with…

I was trying to contact Adobe for a technical issue although it was not an easy to follow website and eventually led me into a forum for a discussion, I mentioned my issue and still no reply / response.

All I wanted to do was ask how to download flash player 9, very disappointed with the lack of assistance / service.

If someone would help me online I may forgive.

Regards

Kerry

Purchased Adobe Creative Cloud after using trail version; was given discount as we provided proof of educational, healthcare research; the Purchase was made to accommodate Windows 10 as we have used Adobe Acrobat Pro 9 for years, but the Windows 10 was a problem. Shortly after purchase our main computer "crashed" and the back up computer could not use Windows 10.

This was reported to Adobe who assisted with occasional problems while the computer was repaired. Computer returned 3 days ago, unable to download our paid for Adobe Creative Cloud; my adobe ID no longer shows that and Adobe records do not show the purchase of the Adobe Creative Cloud.

I would like resolution and use of trial version ACC while the records are sorted.

I have been the owner of an Adobe product, CS4 Web Premium, since 2008. My applications suddenly asked for the serial number, which I entered. The serial number entered in the same one listed on my account as being one of my products.When I enter that serial number, I get an error saying the serial number is not valid. CS4 was purchased as an upgrade to Macromedia Studio 8 (I have that serial number too).

In the past, when a product was upgraded, I was prompted for the original serial number (Macromedia Studio 8) as well as the Creative Suite 4 Web Premium serial numbers. Both of these products and serial numbers display on my account information. I spent over 4 hours with the chat help and they have not been able to help at all. I want an email or snail mail address to send a complaint…

Ref number: 220255133. The invoice for this year's team license for Adobe Creative Cloud has not been published under the Billing History section of the 'Plan Details' page of our account. Without this document I am unable to authorize payment through our finance team. I have called and emailed Adobe Customer Services on a number of occasions. On 11th of November I was put in touch with the Account Manger who told me she could not help.

On 14th November I was told that the invoice would be emailed to me within 48 hours. It was not. On 17th November by phone I told the Customer Services Team that I wanted to complain and was told there was no official complaints procedure and I should email my complaint directly to the Technical Associate I was speaking with. This hardly seems impartial. I…

I recently subscribed to Photoshop CC 2015. Every time I want to print the work I created or a customer file, a message appears that Photoshop has stopped working and must shut down. At first, I could print to any of my copiers.

Then it would only print to the color copier and now it will not print to any of them. I conversed via chat with Adobe Remote Support but have not been given any feedback on what the problem is and I did not receive a phone call.

What is most frustrating is that I cannot talk to anyone on the phone. The product I'm paying for is not working as it should and I want a resolution or I will stop my subscription. Other users of this program have run into the same problem.

00. I have not been able to successfully download the program - I have the activation code but have never received a Serial number for the program. I have spent hours trying to get someone to assist me and I have had zero success.

Very frustrating and a total waste of time. I need the program to run smoothly or at least refund my purchase price.

Very abrupt customer support person on your live chat facility, even when pulled up for being abrupt the observation was ignored. Very unhappy with the level of customer service received in comparison to what you may expect from such a huge company. Screen shots attached.

This is following a query I had yesterday which your company couldn't help me with but rather than say they didn't know how to do it they dialed in and started trying to download old softwares etc. without explaining at all what they were doing they then said they would get back to me via email and haven't bothered. If they didn't know how to do it i would rather they just said than waste my time. Service has been very poor for me so far. I won't bother using it again.

I was not happy with adobe and cancelled by subscription two years ago. Every year I have to fight because Adobe continues to bill me automatically. 39 RE 5554186N103 PL 606Q - I also tried to call the number given on my credit card 800-833-6687 - only recordings with no options for my problems and no one to answer any phones, then it just disconnects.

Found complaint phone number online that was a different number but had the same results. Although in this process I saw numerous complaints to Adobe that go unanswered. So I have disputed this charge with my credit card. Not happy to have to deal with so-call professionals.

I have started trying to manage licenses through adobe team. Instead of giving me the freedom to ad and remove licenses as I need them Adobe forces me to buy a one year contract. Then when I need to make changes I am charged a penalty of a full year to cancel. In order to cancel I have to call and speak to several different people from India who I can barely understand. Adobe should call it a one year contract and not a subscription. As subscription implies you can cancel it which is not true.

Today, I called for technical support because one of my users could not connect, and adobe was not sending the password reset email. I had to speak to so many people, and they all had poor English which made the entire call that much more painful. I want adobe to know that I am actively seeking a…

I have previously purchased a hard copy (Disk) of PhotoshopCS6 Extended. I have recently upgraded my iMac and I no longer have a disk drive. It has been a serious struggle trying to install the software that I bought and am licensed to use. I have followed help pages on the Adobe Forums, and have been faced with the same issues and error messages when trying to install the software from the online page they recommend. I have had 3 different 'chats' with the support agents, all of which were very unhelpful and have unexpectedly quit, even though my computer and internet connection are both fine.

During one of these 'chats' the agent told me to consult a forum, to which I explained, I had done this prior with no success which is why I am now currently talking to said agent. The agent's…