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ADP

1.5
47 complaints

Address

1 Adp Blvd., Roseland, NJ, 07068

ADP customers report severe frustrations with extremely long customer service wait times (often 45+ minutes with no resolution), frequent payroll card delivery failures and fraud issues, and persistent errors in garnishment and child support payment processing. Many small business clients also express dissatisfaction with misleading sales promises, poor implementation support, and unresolved billing and contract disputes.

Common Issues

35% (8)
on hold45 minutesno one answers
25% (6)
cardreplacementnever sent
20% (5)
garnishmentchild supportdeducted
15% (4)
payroll taxesfailed to fileincorrect
15% (4)
transitionnightmaresales team lies

Complaints

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Jamie spetch

Nov 16, 2023
0

This Adp login never lets me log in and im sick of it Fix it now

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Roger Brown

Jul 8, 2023
0

Was informed that after 19 years they have lost the record showing my wife and son as my beneficiaries. I have to log in to correct it, but the site is constantly having problems. Customer service? They don’t speak with us lowly employees

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Brian Marston

Jun 26, 2023
0

I had requested a Vacation accrual liability report on 6/16. Owner of the case was C-10091211309 Mary Grace. Caducoy. I did not receive the report nor a phone call. Then on 6/20 I escalated the call to a Supervisor. New case C-10091211309 owner of the case is Marian Plata. As of today 6/26 and after spending more than 2 hours on the phone I don't have a report. I hope this matter can be resolved ASAP.

Thanks Brian Marston

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Ronald J Bryant

Apr 28, 2023
0

16 on 4/19/2023 or 4/20/2023. I didn't know anything about this bill, I didn't authorize it nor requested it. ADP withdrew $ 230,61 from my Business Account. I demand any & all monies, funds be returned to me.. I despise sneaky people..

they won't even return my calls...

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Cathleen McLean

Apr 26, 2023
0

ADP payroll services in the Dallas /Fort Worth area has failed each of 4 months to pay our employees timely and correctly. Their manager Ben refuses to follow through with promises he made. Ben refuses to respond to questions and phone calls.

Each time his office fails he refuses to return calls and fix the problems he and ADP caused. Do not use ADP in the DFW area of Texas because Ben. Ben will use ADP to harm your business and incorrectly charge your business bank account and he will not return phone calls or follow through with promises made.

His actions on behalf of ADP have been one deceptive trade practice after another. In our experience ADP does not hire honorable managers in Texas. Choose any other payroll service than ADP because a manager like Ben will repeatedly harm your…

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Ahron Weisbrod

Apr 10, 2023
0

I have several accounts from several jobs. I needed 3 to file for unemployment 2 of them show me a record of pay stubs no problem the 3rd one is completely blank no matter what I do. I can't get past the welcome page and there is nobody to call or email for support when you call the number It is only for businesses and if you do not have a code It hangs up on you so i'm so I am just SOL

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Ctexas

Apr 4, 2023
0

To save time and stress we agreed to pay for ADP services. Each of the 3 months we have been with them, ADP has failed. Thus far they have cost us triple the time and stress we were hoping to avoid by agreeing to do business with them.

Their rep Nick promised he would set everything up correctly and would watch over our account for the first few months. He lied. The very first month he didn’t notice our payroll had not been paid until two weeks passed!

The second month ADP caused a different problem and the third month despite our specifically planning payroll with the ADP representative late enough so our account would not be drafted early- - our account was drafted early. ADP caused one headache after another and has no way to fix the harm they do with their representatives false…

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John Pesonen President Inno-Flex, LLC New Hope, MN 55427

Mar 7, 2023
0

Inno-Flex, LLC sent ERC data to Yvonne Trost an ADP Lead Payroll Provider in September 2022. and were told it was in with your amendment team. We started aggressively asking for information from Yvonne Trost in mid February 2023 which was about 20 weeks from giving the information to Yvonne Trost.

Finally on February 22, 2023 Yvonne Trost told us by email that the information never was given to the amendment team in September 2022 and was just recently given to the amendment team. Due to this mistake by Yvonne Trost of ADP we have asked for it be expedited and get absolutely no response from her.

Not having this submitted in a timely manner is hurting our company. I feel not having a response to this mistake by an ADP employee needs to be made known to Yvonne Trost superiors.

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Bobby Keith Ledford

Jan 26, 2023
0

I submitted a Benefits Cancellation due to QLE (I am now on Medicare and have a Humana Supplemental) on 12-12-22 and have gotten no results. I have submitted all the reguired paper work and nothing is getting done, our Human Resources Department here at Home Fashions International is not having any luck either.

My Health,Dental and Vision Insurance were supposed to be cancelled on 12-31--22 and they were not and my next pay check took out the payments. There is no excuse for this and my next step is going to be to File complaints with the SC Attorney General, SC BBB and get a lawyer involved.

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Renee DuBois

Jan 23, 2023
0

Filed a case C-10065809XXX and then a complaint through Trust Pilot. Over a month later still no response. This is a text book case of profit before customers.

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Suzanne Weinberg Bursaux

Jan 17, 2023
0

16 January ca. 8h30 Delta BOS-CDG flight arrives Terminal M, I am 78 yrs old, husband 75, hikers, both in good health. Your little train connecting to Term. E was not operating, things can happen.

Your staff totally failed passengers of our flight. A recording announced that train service was suspended, without providing a solution. No golf carts or wheelchairs for the weak and infirm, and, especially no CDG employees to advise us on what to do next! I observed that the crew of our flight was in a line, heading to a door with a no entry sign. We followed them, and initially, we were told we could not go there that it was for crew only. Fortunately, a CDG employee told us we could go through that door, but proceed carefully and not rush. We then walked approximately 2.5 km until we reached…

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Vonda Williamson

Nov 30, 2022
0

34 weekly for several weeks due to my not submitting payroll due to their error.

SECONDLY AND MOST IMPORTANT upon cancelling that business, ADP cancels BOTH business account!!!! I HAVE PAYROLL DUE TODAY, 11/30/22 with NO ACCOUNT!!! I've been placed on hold and still on hold for over 30 minutes now. ADP employees do not seem to know what each other or department is doing.

IT'S A COMPLETE DESASTER OF WHICH ADP "NEVER WANT TO OWN RESPONSIBLITY!!! ADP MUST CORRECT THESE ERRORS. I HAVE BEEN AN "ON TIME PAYING COSTOMER"!!!

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Alvaro Jaya

Nov 23, 2022
0

Our company was victim of fraud and ADP did not saw the flags and now they want to charge us. ADP made a deposit into an unknown account with out authorization or verification they just simple proceed. Now the fraud is under investigation by the police but they want us to pay the money they released without permission of the account manager.

The fraud was reported to the bank and to the police immediately as we realized.

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Audrius

Nov 22, 2022
0

THE WORST page, there are always problems with logging in.. you always need to update, create a new password, and it always says that "your account is locket". It's a waste of my time. what a lame program.

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Alan Amirteymour

Nov 3, 2022
0

The worst place to process payroll. No one manages the process. You will be dropped with mistakes and lack of follow up. They have been working with us on a relax posture for the past 60 days. Sure thing on payrolll processing day they dropped the ball on us.

Unprofessional group of Automatic Data Not Processing.

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Christina Penniman

Sep 9, 2022
0

I have tried logging in at about 5 different sites, all ADP, reset password, get in, but no paycheck information... just a wisely option. My employees have often complained that they cant't get support and now it is happening to me.

As I now manage this business, I will be researching more a more functional payroll company. The last studio I managed move to gusto and it was FAR superior!

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Carlos Camacho

Sep 1, 2022
0

I have child support taken out of my check. Their wage garnishment system took a payment out two weeks ago, but it never made it to child support. Now I have a other paycheck processing and I’m going to be behind due to what ever malfunction they have going on.

This isn’t the first time they messed up sending my garnished wages in and I’m sure it won’t be the last.

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John Alexander

Aug 5, 2022
0

I am an employee of a staffing company that uses your financial service product. Specifically your Wisely pay card was issued to me March 5th 2022. I have recently experienced a problem is resolving an ID issue with the card ending in 6211. After receiving a reference number and link 3 times I've uploaded the required documents ID : drivers license and SSN so they could unlock my account. The customer service representatives continue to tell me that the documents were not received and that this time " we will specially expedite your case once we've received them. I totally understand that it should only be within the specified time of 1 to 3 business days to resolve, yet I'm still waiting for an answer. Can anyone help me in this matter

thanks for your time and patience John Alexander 856…

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Brian

Jul 20, 2022
0

Would not let me register my account. Their "customer service" is non-existent. All you get is a run around. They don't help at all. It's stupid. You can't get a real person. EVER. I need to get into my account for a job they NEVER listed on their site (I worked the temp job for 3 months).

And it is vital that I get this information as I'm trying to file for bankruptcy due to medical bills. I know, the American nightmare. And ADP is absolutely no help what-so-ever. It's ridiculous.

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Joseph

Jun 24, 2022
0

Worst company to do corporate payroll with. No attention to details, multiple errors. DO NOT TRUST THEM

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xue qiao

Jun 11, 2022
0

Hi. I would like to complain to a work staff. He works as a taxi controller outside in CDG airport terminal 2. It was about June 9, Thursday at about 5 pm. The incident was that I asked him how I go to cdgval and I would go to a hotel.

His attitude was really bad and did not see me just let me take a taxi. I would like to photo his name. And he threw away my cell phone and broke. Some features were take out features. I would like to complain this day.

But you were already closed. I think I reported the police later. A taxi driver saw events and would help me. This bad staff just let him go.

Finally he took a picture of me too. He was very bad and did not respect customer. I wonder how you can hire such bad staff. Hope you can know this event and answer me. Thanks.

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Crystal Garrison

Jun 8, 2022
0

>1.5 years and still not resolved Tax refund

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tony grant

Mar 7, 2022
0

Absolutely the WORST company i have ever had the misfortune of dealing with. very good about taking your money abut completely inpossable to get a hold of when you need to speak to a human being to resolve issues

STAY FAR AWAY

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Regina Fenster

Feb 24, 2022
0

Its very frustrating to try and speak to a live person at ADP. The few times I have called them I was greeted by an automated response, which I am usually fine with. Its the 20 questions that I have to go through just to then leave my name and number and wait for a call back.

If I had that kind of time I would do my payroll myself. Very frustrating and time consuming. Its every single time I have called. I get we are in a pandemic. We have been in a pandemic for a little over 2 years. TRANSITION ACCORDINGLY ALREADY!

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Rosemarie

Feb 13, 2022
0

I can't be specific,I sure would like to! I have for the longest, been trying to navigate my payroll info, this site has made it so dam difficult for me, I can't get past the log in,the password, I have tried, so

many attempts, I am over it,I may have lost money that was not put into my acc, but I can find that out,NOW CAN I????? I CANT FIND OUT A THING! : U sure can access my acc ,but NOT ME! BRAVO!

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DEvorah TILLER

Feb 5, 2022
0

i AM UNABLE TO TALK TO A LIVE PERSON AND I CAN'T GET MY 2021 1099 MORE THAN ONE THEY ONLY HAVE 2018

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CHARLOTTE DELEON

Jan 24, 2022
0

I need a verification of the taxes that was taken out on one of our employee. The ADP representative that I spoke with keep on insisting that Probably it's because of the previous "third party sick pay" All his explanations were vague.

I asked him to connect me to another representative - and of course he just put the phone on hold for the longest. ADP Representative name is Tony - reference number C10040017348. I won't even give him a one star.

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james C lauer

Jan 21, 2022
0

These people hold your paycheck at their will. j I've been employed by the same company for 3 years, and I've had the same email address for more that 10 years. "email not found" phone number not found. So, I have to go crawling on my knees to my employer to get them to contact you to fix the problem that you have trying to identify me, becasue you've lost my contact information.

You are absolutely the WORST!!!!

Meanwhile, I am working, but not on ADP clock. I wonder if I'll get paid, or is this an opportunity for my employer to dispute my hours. Either way, I hope some day that you are locked out of reporting your hourly labor..

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Atul Kumar

Dec 22, 2021
0

I need simple task done from my401k plan but I have been hold for more than one hour. Unbelievable, and this is not first time. Ask ADP CEO to call his own 800-695-7526 number and press for other information needed.

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Kent Rossman

Dec 13, 2021
0

I've been owed a substantial amount of deferred income from a previous employer handled by ADP. It's now 11 months later and I don't have that money. I've wasted a lot of time talking to people at ADP that will escalate and have an answer within 24hrs with a call back.

I have yet to get a call back and today, I'm on groundhog day, again, told the same thing after I called in and waited for 2hrs to get help. There's no way to escalate on the phone? It's the most ridiculous operation from a customer service standpoint I've ever dealt with.

If anyone knows what governing agency I can go to, please post it!

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Liz Budhwani

Oct 18, 2021
0

ADP has been our worst nightmare since we refused to upgrade their payroll services. Our sales representative was trying to sell us an upgraded version, which we did not want. We had asked them to streamline all our 7 contracts, which they said they will do but they did not. They wanted us to upgrade the services. After waiting a couple of months on a response from ADP management, we decided to move our payroll services.

To plan our move to another payroll services, we inquired from ADP about the process for terminating two of our seven accounts, instead, ADP terminated three of our accounts without our authorization. We sent messages to ADP's client services and sales rep but no one contacted us back. After being on hold several times for one hour each time, we were finally able to…

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Naeem M Kareem

Sep 8, 2021
0

Hello,

I’m so frustrated with ADP to the point where I’m seriously considering hiring an attorney and take you to court. You have not paid my state (VA) taxes correctly and now VA has referred the balance to a collection agency. I called you many times and uploaded unpaid taxes notice on ADP portal without a resolve.

Also, you are double charging me for payroll run, you are charging me a monthly fee and then again when we run payroll. These issues must be resolved immediacy. Not doing so, will result in unnecessary litigation/legal fees.

Please call me at your earliest convenience to discuss this issue. PLEASE have someone competent call me, I’m tired of speaking with inept customer service reps.

Below is a recent email tread which I replied to and send three additional follow-up…

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Juanita Walker

Sep 2, 2021
0

It's been 2 months and haven't received my card the supervisor is unprofessional and rude don't care regards of my card

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Richard Bates

Jul 23, 2021
0

Replacement debit card should have been delivered by yesterday, and I was suppossed to had been emailed a tracking number, but after speaking with them twice today they could not provide a tracking number or tell me the status of the mailing!!!

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bradley

Jul 18, 2021
0

Always pays me incorrectly, WHEN I GET A CHECK. half of my paychecks from these frauds are either late or short. Absolute fucking rip off.

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Anthony cordero

Jun 8, 2021
0

this is fraud I never worked for esmi my paychecks were short through ADP so I got tired of it and left spi this is pure retaliation by someone working at ADP will be contacting the FBI and am now turning this fraud in thank you mr Carlos Rodriguez. Anthony c.

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Steph

Jun 3, 2021
0

I have 10 years experience in accounting and payroll. I'm a qualified CA. I cannot stress enough how absolutely terrible this product is, and how furious ADP make me - I would rate the company 0 if I could. Managed services with ADP is an absolute nightmare and an expensive waste of time especially for small to medium business, the product is poorly designed because its designed to rip people off. They don't manage your payroll - you still have to do all the work, all the data entry, all the redundancy and other calculations. You have no control and you'll still have to employ a full time payroll person, and then deal with them. Employee changes are never processed on time and you have to constantly follow up for them to get things done.

You will constantly be filling in forms and…

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ADRIENNE LOPEZ-COLLADO

Mar 23, 2021
0

On 3/22/2020 I received a third notice of late filing from CT Dept. Of Labor for the 3rd qtr 2020. 81. I have emailed ADP 3 times regarding this issue. 12/10, 1/10 and 3/22/21. Their system shows "In Process" for all three complaints.

This is a small business and can't afford to pay these charges, especially through no fault of our own. We no longer do business with ADP effective 2021, and have yet to hear if this is being resolved.

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Mike Speer

Aug 2, 2020
0

Checks are printed poorly And won't read on some scanners crap company

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Pam Dyche

Jun 30, 2020
0

Failes to file or pay payroll taxes forms and money owed.

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Rosa james

Apr 15, 2020
0

i have been trying to dispute a fraudulent charge on my account for over 6 months now, i have sent in the proper paperwork and everything that the dispute department requested, my claim was denied and i appealed it , i never received anything prior to the denial, i kept reaching out and reaching out with the appeal update and kept getting the run around.

one of the reps then told me my money will be credited back to the card at the time ending in 0243. now i received another letter stating the claim is denied and closed. something is not adding up. i also work for an important company and i know how business is supposed to be handled.

i am getting very frustrated and impatient. my next steps will be contacting the corporate office and also writing the ceo of the company. this is…

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Dion Aoki

Apr 8, 2020
0

I don't know what to do. My paystubs go to their online portal but I'm unable to log on. It just keeps asking me to change my password over and over again. There's no way to contact anyone because they will only talk to administrators.

They give zero fucks about you as a customer. I can't log in because a tech issue on their end and they give NO WAY TO RESOLVE IT. I don't have a choice in using them and there's nothing I can do to get help from the tech level.

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Laura Collins

Mar 7, 2020
0

My ex has child support garnished from his payroll through ADP, court order states that I am to receive $1024 each paycheck on the same day he is paid. ADP only sends $968.31 each check, and they hold my payment for 7 or more days before they send it. It has been consistently late, and there have been times when they deducted from him and I have not received any payment at all.

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Melissa Azzam

Jan 27, 2020
0

The entire experience with switching to ADP was a nightmare! The sales associate that I dealt with in the beginning was very nice and tried to be as helpful as possible, but once the transition started, everything was a confusing mess.

I was told that all of my information would be transferred from Paychex to ADP seamlessly and that I could run my December payroll through ADP and I'd have free w2 filing, but when it came time to run payroll with ADP, all of my information wasn't in the ADP system, so I had to run through Paychex again.

Obviously, I didn't get my free W2s, and that was a little bit annoying, but then came the big mess. The day after I ran payroll, one of my staff had received her pay and the other hadn't received hers yet.

After some investigation, we discovered that…

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dave Kratka

Jan 7, 2020
0

We switched to ADP about two years ago. ADP handles the payroll and 401k plan for my small business with about 10 employees. The experience has not been pleasant. Lack of communication, Lack of direction, and numerous mistakes, that the company has not corrected or taken the responsibility for ,are the reasons we are looking to switch to Paychex.

Should anyone care about my feedback , you may reach out to me. If not, I wish you better results with your future accounts.

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april

Jan 2, 2020
0

i am a single mother with only my income coming in to pay all bills and everything and I was not served or did I know about court no! they are taking my money and im loosing my home and more and they will not drop the percentage at all.

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Stephanie James

Dec 24, 2019
0

ADP please honor and address the Workplace Bullying Policy with Erjola Cake. She has caused employees to lose or quit their jobs due to the harassment and causing a discomfort to your employees.

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Brian

Dec 1, 2019
0

So my company i work for deposits money in my account and ADP sends a pay stub saying that the money is in the account. But when i call ADP they tell me to contact my employer. But why if ADP is on the receiving end?

I gave you money to put in my accout and i have to contact myself for the giving? That's stupid. You the one received it then send me a mail saying you received it only for it not to be in there. I'm beyond pissed.

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CAROLINA ABRAMSON

Nov 22, 2019
0

I want to file a complaint against the HR Administrator/ Office Manager Mrs. Trilbi L. Knight. There have been previous incidents involving work harassment. I have tried to reach out and speak to the General Manager regarding this matter. I have spoken to a lady named Mrs.

Morine Shakes who works in MSI Corporate Office regarding retaliation in workplace that took place a few months ago and i also have written and signed a letter expressing my experience within the company as well. I have had meetings, emails and even inappropriate phone calls from Mrs.

Knight regarding my work performance. She has made it very clear that she is treating me differently from my fellow colleagues due to my position as a receptionist and other personal reasons. I have tried to speak with her and General…

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ALLISON YOUNGBLOOD

Oct 10, 2019
0

worse payroll company ever. They waited until the week of my payroll to inform me that the taxes from last payroll were never filed and had a block on my account so i couldn't do payroll. the whole staff had no knowledge how to fix the problem i talked to over four reps who basically told me they couldn't help and i would have to figure out how to file my taxes myself.

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