ADP

We switched to ADP about two years ago. ADP handles the payroll and 401k plan for my small business with about 10 employees. The experience has not been pleasant. Lack of communication, Lack of direction, and numerous mistakes, that the company has not corrected or taken the responsibility for ,are the reasons we are looking to switch to Paychex.

Should anyone care about my feedback , you may reach out to me. If not, I wish you better results with your future accounts.

i am a single mother with only my income coming in to pay all bills and everything and I was not served or did I know about court no! they are taking my money and im loosing my home and more and they will not drop the percentage at all.

ADP please honor and address the Workplace Bullying Policy with Erjola Cake. She has caused employees to lose or quit their jobs due to the harassment and causing a discomfort to your employees.

So my company i work for deposits money in my account and ADP sends a pay stub saying that the money is in the account. But when i call ADP they tell me to contact my employer. But why if ADP is on the receiving end?

I gave you money to put in my accout and i have to contact myself for the giving? That's stupid. You the one received it then send me a mail saying you received it only for it not to be in there. I'm beyond pissed.

I want to file a complaint against the HR Administrator/ Office Manager Mrs. Trilbi L. Knight. There have been previous incidents involving work harassment. I have tried to reach out and speak to the General Manager regarding this matter. I have spoken to a lady named Mrs.

Morine Shakes who works in MSI Corporate Office regarding retaliation in workplace that took place a few months ago and i also have written and signed a letter expressing my experience within the company as well. I have had meetings, emails and even inappropriate phone calls from Mrs.

Knight regarding my work performance. She has made it very clear that she is treating me differently from my fellow colleagues due to my position as a receptionist and other personal reasons. I have tried to speak with her and General…

worse payroll company ever. They waited until the week of my payroll to inform me that the taxes from last payroll were never filed and had a block on my account so i couldn't do payroll. the whole staff had no knowledge how to fix the problem i talked to over four reps who basically told me they couldn't help and i would have to figure out how to file my taxes myself.

Horrible customer service. These people are incompetent. Please use another payroll company and save yourselves some time and energy. I have been with them for over 20 years and within the last five years, they have made me want to go to Paychex.

The customer service representatives are rude and ignorant. They can't help you and talk to you extremely unprofessional. If you try to request a supervisor, you will never get one to call you back or email you. Horrible company.

My 3rd time having this company handle my automatic deposit. Never got it.

Charging 45% more than contract says & refusing to refund money. Charging for out if state employees we do not have & refusing to refund money. Continued collection of paid off employee garnishments & not returning the money for the employee.

Charging additional fees not part of the contract & refusing to return money. IN VIOLATION OF THEIR CONTRACT & REFUSING TO DO ANYTHING ABOUT IT. ADP IS A TERRIBLE COMOANY TO WORK WITH. STAY AWAY FROM THEM

Was on hold for 2 hours before I finally hung up just to verify my card on Apple wallet. They could do something as simple as texting a number but this is what I get. I still can’t verify it because no one ever actually answers the phone.

my boss mrs.kc said I could not work when I was on the schedule on Tuesday around 3 oclock in the day..she said I could not do personal care and that she allowed an intern in the room and made me write a letter on why I should keep the job then she said that I could not work for her anymore I have tried numerous times since july 2nd to get her to understand my situation calling and texing her my employees and my work place she keeps saying :no:i am on the schedule until july 30 and I even wrote down my schedule im supposed to work today but im 11 minutes late..

thankyou

I work for DC Freight in Phoenix and was expecting my paycheck to be directly deposited into my account on 07/05/2019 and it was not. I know ADP is having problems with your system and they have caused problems for me and my family.

If my check is not in my bank Monday morning i will call a labor attorney and or the US DEPT OF LABOR and file a complaint. I now have over draft fees and late fees on my rent.

I had money on my card and then my direct deposit was added to my on June 21st 2019. I go to use my card and it wouldn’t accept the payment amount so I though they froze my card to make sure I was the one using it.

So when I called ADP I was told I only had 27 cents. Well was I blown away by this. 00 out of my account, charges in Hong Kong, Dublin and Arizona all on the same day the 21st and a few days before leaving me flat broke.

A supervisor sat on the phone with me and went over every transaction and filed a dispute. 00 to have a card overnighted and receive it by 6/24/19, well that didn’t happen I finally got it on Wed 6/26/19. 00, well guess what that didn’t happen either. 78.

Now I call them again on 6/27/19 and tell them I want my money back and that they are at fault because my…

The customer service was TERRIBLE. From my experience i dont think ill ever use this company again. The representative waived my expedited shipping fee because ahe made a mistake in the system and deactivated my card. Then, I called because 2 days had passed without my card or a confirmation number and they told me they processed it as regular shipping.

I spoke to the supervisor for this company and she was basically NO help. All she did was repeat what the last representative told me which was ridiculous. I was paid on the 19th and i was not able to pay any bills or do anything with my money until the 24th.

I didn’t have the card for a month before fraudulent activity being done . 2019 for a replacement card . Weeks and weeks go by now it’s May 21 and I’m calling to check the STATUS of my card , Nothinv .

2019 to June 4,2019 still no card . When I ask to reach a supervisor or manger they hangs up ! Now Here I’m calling cooperate doing complaints and have to hire an lawyer for $300 . Unbelievable how you can’t even trust the people who holds your money for you .. no one .

I can’t eben talk to someone in charge because they all seem to work as a team to gain up on employers. From hanging up to being not help and waiting over a month for money I work on , I will be going to hire authority !!!

I have contacted card services numerous times only to be put on hold for 45 minutes each time.On the rare occasion I would actually reach a human, the English language was difficult to interpret, and have been cut off before reaching a resolution.There are three transactions that settled on 5/22/2019 that were not of my doing.My card has been canceled and a new one is to be available in 7 to 10 business days! Seriously?That's customer responsiveness? I was told to contact "dispute dept" to reverse the charges. I have tried multiple times, spending hours on hold with no success. Certainly, you are competent enough to resolve this matter immediately. I'll await your quick response.

regards, John Zinke

My payroll card got locked for some reason and when I called to see what was going on I was on hold for 45 minutes. Spoke to a "representative" that told me that I filed a dispute, which I had not, and then could not tell me what transaction I supposedly filed a dispute on.

When asked how you even file a dispute, she ignored my question then proceeded to tell me that she was transferring me to the dispute department. I was on hold for another hour and 45 minutes just to have the line click over and hang up.

Is this what good customer service is? Will I get the money back that I had to pay for over drafting another account just so I could function throughout the day without the pay that I worked for?

I lost my ADP card, called for them to cancel it and send me it another, but it never got sent. After a week of waiting for a card to no avail, I called back, only to find out they never requested a replacement card be sent to me.

So this time they again told me a replacement card would arrive in 3 to 4 business days. Waited for a week, still no card. By now I'm really pissed, bills are past due, and I'm already over my borrowing money from friends and family.

00 to overnight me my card, only after I agree do they tell me it would be arriving in 3 to 4 business days. On the fourth day I called back several times due to them hanging up and placing me on 2 to 3 hour holds.

After speaking to 3 different supervisors, they're to have me a card shipped overnight. I'm keeping my fingers…

Husband 2016 state taxs got messed up, garnishment went into place before 2016 tax where procced, letters went out. 2 day later refund was procced and a return and stop garnishment where issued. adp got the stop garnishment before the garnishment letter threw out STOP letter and kept garnishment in place, THE ODJ has contacted them and they still pulling money out to the point that we now cant pay our regular bills

I had a severance payroll special run, I had to make 4 call's as no one knew how to process this. My employees had some of their severance going to their rrsp, but you taxed the full severance amount, which was incorrect.

At them moment I am on the phone yet again trying to get this resolved. I also tried to help your staff by telling them to look at a prior payroll severance run done in 2018 Nov 08 was the payment date, which if they had done so payroll would have been correct.

I can assure going forward we will be looking for another payroll provider

I have been opened payroll account three month ago but they didn't complete payroll account yet and withdraw fee from our bank account already. Our payroll is very simple such as one person payroll, once a month and the same amount.

They had tossed to different agent again and again but never say to sorry about their mistake also the different agent did not follow up correctly and she said that she is calling me back after review but she never didn't call or email me back yet for one week.

I believe that ADP is a professional payroll company but the service is not at all.

and I called about this and they change that cards status to lost and sent me another card 1 month ago which I never received.. im filing a law suit

I filed for Bankruptcy August 20th, 2018. The paperwork To cease garnishment was filed August 22nd. I continued to be garnished. I have repeatedly emailed my employer and was assured this would stop and I would be reimbursed. I. 77. 19.

I am really sick of this.

I terminated an employee. I emailed ADP to suspend the employees payroll and to mail me a check for the 1 day the employee worked for the week he was terminated. I emailed and I call ADP.

ADP proceeded to pay the employee for the entire week, the employee only worked 1 day of that week. They also mail me a check for that 1 day which I mail to the employee.

When I question ADP and ask for a refund or to get my money back. ADP told me that I needed to handle that with the employee. Terrible Terrible Service. Lack of respect for their costumer.

I would have given 0 stars. Your sales team lies to potential customers as to services provided. Christopher Giordano told us hw much better ADP would be than paychex, how much easier and better. Then your implimentation team was horrific.

I was promised a lot of help. we tried to get out of the contract and were threatened with being sued. We stayed because again your sales teams Chris Giordano and Farinacci promised I would get better service and someone to come to my location to help.

that never happened Your OSHA department is pretty much a person referring you to the OSHA website. R. liason performs a google search for information. I am told that there is no one in the North east to contact they are all in Georgia.

It takes 55 minutes to get help with things on your platform. That…

Tired of the run around waiting on hold with 1-800-225-5237. This phone number is not really working out well for me lately and I think you should pull it from your website.

We have been requesting support for 3 weeks regarding new California regulations regarding piece work and have not received the support needed. I will be writing my complaint to the ADP corporate office next.

I have been on hold now for 1 hour 20 minutes and 36 seconds - this is disgustingly ridiculous! Someone should tell ADP that they need to go back and rethink their customer service strategy.

ADP is one of the best payroll management companies in the market. The online payroll services are easy to use. They have the tax services and allows you to pay taxes. ADP gives accurate information in terms of payrolls. It also takes care of new employee reporting which I think is excellent.

No other company has such things to offer. With a reputed name in the market one can be rest assured that data and payroll structure of the company that you run is well managed.