ADT

As a retired Air Force Veteran, I am submitting this formal complaint to request the cancellation of my home alarm system and seeking your assistance. I am hoping that you are the correct person to handle this complaint and resolve my issue.

I have been attempting to cancel this service since day 3 of installation as it has not been functioning properly. The system has been triggering random alarms and only delivering silent email alerts when they should be sounding audible. These unexpected alarms have exacerbated my PTSD symptoms.

Despite numerous attempts to resolve this issue with service representatives and contacting corporate officials Mr. Mike Picciola and Haenggi on December 2, 2023, I have been met with evasiveness and misinformation. Due to concerns for my health, as advised…

12,2024. I placed them in a return envelope that was in the box upon delivery. I then took the envelope to the post office and asked the clerk was there anything else I needed to do or receive from her and she stated no.

I have no tracking number nor do I have the sensors. Check my account will verify there are no new sensors added to my account for observation. Thank you for your time and I look forward to your response.

Today is Nov. 21. On Nov. 18 I began to call ADT when the keypads showed "BAT" or low battery. I was told that day - briefly - that the batteries would BE MAILED TO ME FOR ME TO INSTALL IN 10 DAYS. REPEAT TEN DAYS.....

Since Nov. 18 I have attempted to reach ADT Customer Support via CHAT, by phoning, and by being placed on hold for 48 MINUTES. Finally, today, at 3:57 pm - after being on hold from 3:00 PM for FIFTY SEVEN MINUTES - I reached a support person named Ibrahim who was great. He told me he would get an ADT Tech to come out to change the batteries, that ADT would not charge me $59 per 30 minute increment for their oh so precious time. As he was telling me this HE WAS DISCONNECTED. DISCONNECTED. AND NOT BY ME AND NOT BY HIM. ADT/EVERON, whatever they are now called, obviously…

Numerous calls and promises to no avail. We wanted to cancel service after 15 years. Promised us lower rate and we would be called today to set up a technician to come this week. so we will cancel and not accept any of the jargon that comes with it

Numerous calls and promises to no avail. We wanted to cancel service after 15 years. Promised us lower rate and we would be called today to set up a technician to come this week. so we will cancel and not accept any of the jargon that comes with it

I can confirm that this is the WORST customer service experience I have ever received in my life. I’m really not sure where to start with ADT. I signed with them in January 2021 in my first home. Fast forward to December 2021, I sold my house and was told that if I moved ADT with me, left the equipment at the old house that this would cancel out my contract.

I brought ADT with my but had a lag in the install since I was not able to move into my new house until three days later (it was over Christmas). They attempted to charge me $600 for a cancelation fee.

Months later after installing them in my new home and a few disputed charges later I finally get my money back from ADT. Everything was fine. I upgraded my equipment in September of 2022. The equipment didn’t work after a month of the…

I like to complain the bad service for recently added two site. 1. they still cannot add these account into totalconnect2 account, that make us a difficult to add user with code. 2. communication issue for more than 1 month. still cannot be fixed. ADT action number: 525533916

HOME SECURITY SYSTEM. CUSTOMER APPROXIMATELY 15 YEARS. NEW BATTERIES NEEDED FOR 2 REMOTE SENSORS FOR HALLWAYS. i'D CHANGED THOSE BATTERIES ABOUT 6 YEARS AGO MYSELF BUT FORGOT THE SIZE OF THE BATTERIES AND SO CALLED ADT CUSTOMER SERVICE. GAVE AGENT THE NAME AND MODEL OF THE ALARM .

1ST REP GAVE ME A BATTERY SIZE THAT DIDN'T SOUND RIGHT. i WAS TOLD LITHIUM BATTERIES WERE NEEDED. IT SOUNDED WRONG. I CALLED BACK, WAITED ANOTHER 20 MINUTES SPOKE WITH AGENT 2. GOT SAME INFO. WENT AND BOUGHT LITHIUM BATEIES.

THEN GOT ON LADDER (I'M 77 YEARS OLD) CLIMBED UP TO THE CEILING TO THE REMOTE SENSOR, REMOVED IT AND BATTERIES. THEY WERE TRIPLE A'S. CALLED AGENT 3, ANOTHER 20 MINUTE WAIT. TOLD AGENT I NOW HAD TO RETURN TO THE STORE TO GET CORRECT BATTERIES AND ASKED THAT THEY INFORM TECHNICIAN IN WRITING…

Run as fast as you can. ADT has horrible customer service and there is not much you can do about it once you are under contract.

Initially, the techs that set up my equipment drilled holes through wall interior and exterior to run lines. I was shocked this wasn't run by me when installing. right away equipment didn't work (plan to be on the phone with ADT for an hour or two). I learned that the techs and those that come to your door to sign you up are not ADT employees but contacted staff. They have no accountably to ADT. Which explains receiving misinformation and janky setup. ADT customer service will pass you along from 1 person to another until you the customer gives in and hangs up. I have had 2 or 3 good calls that where helpful but besides those horrible service, horrible…

I have been trying to get a hold and cancel with their “contract department” for months. Thirty minute hold times every time a call. The couple of times I was able to talk to someone they promised a lower rate and then it went back up.

I feel pressured into staying with them. They make it very hard to cancel or get a hold of someone.

I terminated my service 6/20 and was paid up through 6/30. I continue to receive bills from 7/1 until 7/20. I was under no contract with ADT when I terminated my service. Please discontinue all future billings

The relocation manager, Aramis Garcia, has come to our house twice now, and has been belligerent and disrespectful. On his first visit I initially told him to speak with the homeowner, he insisted I deal with it and refused to accept the answers I gave; he gave me a flyer.

I took it and passed it on. When he returned today he asked when the homeowner would be home, I gave him a time and he didn’t accept it by questioning if I was being honest. He was condescending when mentioning that he had been there before, I told I passed on the flyer to the homeowner and that she was not interested and he started challenging me on what I told her. This was beyond rude.

I do not want to see another representative of this company come to the house again. I

Customer service is very bad, I have been trying to get my alarm system to work for the past 5 mos and have called customer service several times without any success. I keep getting transfer to different managers, one of them was Shanequia.

I have been on the phone over 2 hours today. Customer service really sucks!!! Getting a different provider.

com legacy system. The Operator listened to my list (2 entry door alarms not working, 1 Den motion detector not working, 1 motion detector in south end of house not working properly ) of faulty components and agreed to schedule a technician for Friday August 4 at 3:30 pm.

I cancelled my afternoon business appointments in order to be home for the ADT technician. At 2:30 pm I received an email from ADT saying my digital appointment was scheduled between 3:30 and 4:00 pm. When the technician called, I asked if his was a digital response only or would he be arriving soon---he said this was a digital (remote) conversation only about my system.

### If I could fix it myself, I would have already. I explained I was willing to pay for a service call, but needed a real person, with real parts to…

I wish there was a lower rating for this company ADT as I have been a customer for the last 3 years and I am not trying to cancel my account as the prices keep going up every year even though I have a written contract and there are always issues with my alarm system in my house and I spend hours waiting for someone to help me but am on the phone an average of 2 hours but

if you call looking for a new service they will pick up on the 4th ring! After waiting 2 hours to get help with my alarm they figured out it that my system needed a new battery and said it was very easy and I could buy it on the website and

then I could install it myself so I guess I am paying for and fixing my own system so figured as long as I was doing all the work and paying a hefty monthly fee I might as well cancel…

Lost power they could not help me shut the system down the beeping was terrible alarm and green light had a very sound /. He said he would help got nowhere told me I would have to pay $169.00 for a tech to come to house then said $59 and I would have to wait 1 week they were busy so Another tech put me on hold for 43 minutes not professional 0 grade

I moved and asked them to set up at my new apartment. They no longer send a person. It is "easy" do it yourself. I tried for over an hour. I could not get anyone to help me. The people on the phone were rude, condescending, and one told me I was "over reacting".

I do not pay money for my safety to be treated like an idiot by people at ADT. I am not young, technology is not easy for me. So, I need help. Do NOT use this company. They no longer care about their customers, they evidently have fired all the nice technicians who used to come out and help, and now it is all a "do it yourself" kind of security.

I am furious and upset. I used them for years and thought they were great. But now, they want their customers to be on their own. It makes me wonder what would happen if I actually had an…

I made a mistake when I replaced four windows and two patio doors. I knew I would have to have ADT reconnect my system.

Today, I called to have an installer get my system back in place and operational.

I had to make two calls, wait in the queue, talk to 4 people, listen to 2 sales pitches,1 automated system and consume 45 minutes to get an installer scheduled. No, I didn't want a virtual installation! I had to sign my life away in a contract not to mention an outrageous charge. Of course, I was an hour late to work.

This is outrageous customer service. Of course, the last person took the brunt of my displeasure (with grace). I had to deal with her as she was last person in the string.

The installer is supposed to be here tomorrow. (That's hopeful.)

This is the worst business I ever had to deal with the customer service is awful can’t hear them talking because it’s kids in the background.. they place an order on my account that I didn’t order and now they is giving me a hard time so rude and disrespectful I just want to cancel my account and never deal with them again will Not be referring ADT BLUE to any one I know ..

the wait time to speak to anyone is ridiculous. Can never get any help or answers ..

I’ve been on the phone over an hour checking on a discount. I was switched 6 times and no one knows what they are doing. And then they get upset when the customer gets upset and hollers! OH PLEASE!!!! If this is the best this company can do I’m afraid to see what the response time is!

m. and a sales rep from your company just knocked on my door. For a security company really? At 9:00 at night I think you need to change your policy this is totally unacceptable they should not be going door to door at 9:00 when it's dark outside and knocking on people's doors and disturbing them after hours shame on you

Dear Sir/Mme

We have had an ADT system in one of our restaurants and it’s giving us issues. The system is 7 years old and when we scheduled technician to troubleshoot they wanted us to pay a fee before they do anything. We were told they will not even check anything unless we pay up front $59. This is kind of ridiculous since we are such a long customer. Who I can reach out to about this. Because if we won’t get help we will just cancel our services.

My complaint begins with a faulty glass break panel. The alarm kept going off. I placed a service call spoke with a tech had a virtual call completed only to be advised a tech needs to come out. Tech comes out looks at the panel opens it hits it three times with a screw driver says it's fixed after punching some numbers in the key pad.

Charged me $102 and left. Gone 25 minutes alarm goes off again. Tried to contact him his mailbox is full. Scheduled another visit but they can't get out for about four days. Alarm has to be placed on bypass. Next tech comes out replaces the panel issue resolved.

Now this was done under warranty since I complained about the first visit.. I was told my account would be credited. I paid for the service with my credit card. Why did customer service apply the…

Your sale representative Carlos #225-288-8878 told me upon signing up for my system that I would receive a 100 dollar gift card. I've have not received it as of yet and I have reach out to ADT Customer Service and Universal Dynamics and I can't seem to get this issue resolved. Please call me at 469-595-9096 at your convenience thanks.

I have been an ADT customer for at least 8 yrs. , he was in a foreign country and I could not understand what he was saying. I spent 25 minutes on the phone trying to get technical support and I never got it.

I believe there is a special place in hell for these large companies that force their customers to deal with service reps that are half way across the world, they are difficult to understand, most of them can't even give you technical advise and force you to spend precious time going around and around with on the phone with them to get no results.

ADT's customer service is shameful and exasperating!!!

Service, equipment break down, staff not bring truthful, not be able to speak with management, bring out on hold and never being able to speak with a real person. Told I would get a call to day which didn't happen.

I am so upset with adt I just want the equip removed. ADT is no longer a jewel in the market place. I am a senior and don't need to be treated so negatively.

lousy customer service re home visits . do not hit their own window . i called them at 4p of a 12-4 expected eta . they were running 2 hours late . my options were wait the extra 2 hours or reschedule for another 4 hour appointment!

how are they still in business? this is all about a broken sensor!

My name is Karima Hadj Zoubir I live in Shrewsbury ( 763 Main St Shrewsbury MA 01545). Account number 67124402 . I bought a new router last week and called ADT last Thursday June 1, to tell them to send someone to reset my 3 cameras.

They sent someone Friday, (Leo) June 2, he spent the whole afternoon trying and calling for help and ended up telling me that he doesn't know how to do it. He disconnected the camera he was working on with no success.

I called again and they refused to send me someone the next day (Saturday) or Monday or even Tuesday.

Finally another tech came Wednesday, June 7 and also could not fix it, but he asked me to check my app because it should be working but it doesn't and he disconnected my two remaining cameras. I am really upset at this point.

My three cameras…

Called for customer service because cameras started having a delay in notifications. The first lady tried to help but didn't really know much. Got disconnected. The next lady (I use that term loosely) was very rude and talked down to me and suggested that I buy a better phone if I wanted better service.

She has mo clue what type phone I have. She put me on hold and ne er returned. The third lady was very nice and tried several things. I live in a rural area and keep my doors and windows open when I'm home.

Therefore I can't set the alarm. The system just started the delay a few weeks ago. Nobody wanted to listen. I'm going to call and cancel as soon as I can. Paying 1500 $ for equipment and 60$ a month and I don't get notified that someone is there until they are in the house just…

You have a TERRIBLE customer service setup for loyal customers like me. We are on our second account with you, over a decade in, and would like to make a small simple change to my service by canceling the video we pay for but do not use.

I have been wanting to make this change for over a year and realize why I haven't yet done it. It is IMPOSSIBLE to get a person on the phone when you need to make the change (the only way possible).

I have called several times and never can get through as the wait is always over an hour and I can't sit on the phone waiting over an hour. This is terrible. You do NOT have a call back system in place (except of course for people calling to potentially add service not take away) the wait times are ALWAYS over an hour when I call.

If I call the new service…

On April 17th teck person came out to reattach small adapter on back door,he was here for 15min. 99 trip fee, first fee was waived. 99 office is now stated check wasn't received. I spoke to tect Frank told me he doesn't keep check He only call info in on check, office states, office didn't receive check. 23 . Please help. Geneva Levine Williams 469-427-2395

This is NOT a complaint. This is a Kudos for Customer Service Representative Sherry #16067. She was very professional and friendly with my issue. I felt very comfortable and trustworthy of her. My issue was taken care of and she transferred me to the next department for my next issue in a timely matter. Sherry is of great value to ADT.

Thank you Raymond Villagran Acct#312041484

A black female Adt associate said I would have to pay for a service technician visit. I told her what was happening and she had me to put in codes. After putting in codes she said I would have to have a technician to come and it would not cost me to because the keypad is not in properly.

Well I pay my bill on the 3rd. 67 back to my account and give me a credit for this month for my bill. 00. 67 and my credit I received and this was not what I was told yesterday and I have called the office and they have not received my payment back to the bank yet. James Moore

This is not a complaint, but a compliment (I couldn't actually find where to write a compliment).

I've called a few times and was basically given the run around until this morning when I spoke to Ayanna. She actually took the time to hear my issues and then assisted me in resolving the greater issue. It was a nice change of pace from previous call ins. I don't know where she works from or if this message finds her, but she did an outstanding job.

I have had adt blue for almost a year now and it has never worked. they referred me to another place and that place told me they did not do that type of work. I ended up paying someone to come into my home and install everything for me and it's still not working.

I ended up owing like $45 on a bill which I refused to pay since I had been paying all that time with not service but when that bill was due they called me everyday. I have talked to corporate, talked to a manager, I have asked them to cancel my service and they won't.

When I initially started this they told me there would be no contract since this what the adt blue does but now that I am wanting to cancel , all of sudden I have a contract which i never signed anything. I'm tired, the purpose of this was to be able to watch my…

James House is aggressively seeking new customers by ignoring neighborhood no solicitation signs and called me a dickhead when I refused to take his business card. He is from Niceville, FL location and soliciting in Dothan, AL

To Whom It May Concern: I'm Phyllis Rucker 7505 s 45th ave Laveen, AZ 85339 602 628-3641

I've been having problems with ADT ever since they disconnected mmy service without my knowledge. Now I received my monthly bill saying my bill is late or over due. I send my payments in but they keep returning my payments by check, then tell me I'm overdue for payments. They also deactivated my key fobs and I had to purchase one for 40.00, but Iike I explained to them I need 2 extras for my sons. They were working just fine until this happened. I would appreciate a response from someone on your end to resolve this problem. Thank you

Horrible customer service horrible

When I signed up for service I was told it was monthly not a 24 month service when I called to cancel is when I was i formed. I called to cancel and Shannon was not only unprofessionally but very rude was the reason I did not move my services to a new property. This was the worse experience I have ever had.

The alarm inside, my house was deactivated by a workmen. We want it put back on and we are told that we have to upgrade our system. We’ve been on the phone for over an hour, switched from customer service person to another customer service person and we are done.

We want to cancel our ATT and go to another security company. Will go to the bank and cancel the automatic payment. If you want to get it in touch with me my phone number is 859-361-1814.

I asked them to take my card off file . Because the security system was not mine . They said I couldn't get any money . Until Anthony Scott pay them.

I have been with ADT Security since 2012 and I recently made a referral to them for a friend Horace Wright on Blue Ridge in El Paso, TX.

also being assisted by my other friend Valerie Corbitt friend of Horace's also. When my friend got his system and the sales person Omar was there at his house he asked for my name , address and phone number. Well everything was ok I thought then about 2 weeks later I called Omar and he said I needed to wait 30 days , so for the past 3 weeks I have been calling and nothing except the biggest run around I have ever seen in my life.

First I started by calling Omar which he said he would check into it and was going to talk to his manager. Heard back from him through a text and he sent me someone else's information, I don't even know what that was about, i…

You guys ar extremely expensive and the service is terrible. I should have just installed a ring system. I’m requesting my money back tomorrow. I won’t recommend you guys to anyone. I want all my money bk and you can come get this shotty equipment

I have a beeping problem for 3 weeks now. When the worker csme 3 weeks ago he had to bring the parts bsck in 4 days. I work everyday. So the next day wss 3/17/23. Parts were replaced 3/17/23. Starting beeping again.

i called was told will send him back. I had an afternoon appt . He did call but i wasn't at home. Since than i tried to stop the beepung many many many many call. Your staff tried. I cannot disconnect those wires for the beeping to stop as your staff asked me too.

Please could someone come tomorrow 3/22/23 after 4p to stop this beeping. They are to come back 3/25/23 between 12 and 4p ,to fix it again. I am not happy about my service. Three weeks ago I had someone here with me that disconnect the battery with your staff instructions until your ADT worker came 3 weeks.

My…

I cancelled my service with ADT & agreed to pay out my contract(2019). I set it on automatic with ADT so that I wouldn't miss a payment with them. Well, when the contract was finished - even though they were not monitoring my home - ADT continued to charge my account - for 2 years!

I brought this to their attention - even with the cancellation in my records - they denied my refund request. 00 for services that they did not provide. I am so disgusted. I will never recommend them - they are not an honest company.

2 times our alarm has gone off. Once at about 3:30 AM and again today at about 6:00 PM. Today it was the carbon monoxide detector. Previously a window alarm. Naturally both of these created anxiety especially worried about someone breaking in or about a potentially deadly situation.

Both times we called the number listed on the website. Both times I responded that yes the alarm was going off. To me that would seem to require some sort of urgent response.

However both times I held for over 20 minutes. On the first occasion I checked our perimeter and eventually gave up on ever hearing from a representative. The second time after greater than 20 minutes(for a carbon monoxide alarm) I was able to talk to a representative.

She “thought it was a bad battery” and advised us to change the…

1. Sales lady, Ms. Savannah Price, had a verbal agreement of 2 years of ADT. Viewing the agreement, I had signed page 1 only, no initials or signature on the remaining 8 pages. There are NO signing intials on the years of agreement, page. Ms.

Price verbally told my wife and I for 2 years. Ms. Price deceived me with 5 years. 2. No return call or support from ADT. Ms. Price never gave a follow-up call on service. 3. I was promised alert or notification if camera detected anything. Ms.

Price deceived me about notification on cameras. These 2 camera have no alert to notify me. 4. I called ADT 4 to 5 times and customer service is so poor, I was on hold for hours or I was hung up on and no help with my request. 5.

When I talk to customer service, and I tell them that I don't have my account…

The following letter was sent to the City of Roswell, GA. Mayor and City Council today.

March 16, 2023

Dear Mayor Wilson and City Council:

We had an unfortunate incident occur on March 14, 2023 and, regarding that matter, I must appeal to you and the City Council to please promptly make a change in the city’s alarm policy to make an allowance for people with a disability such as the issue my wife is experiencing.

My wife and I have proudly lived in Roswell for 8+ years and have always responsibly used our alarm system. While we have in-fact accidentally set off the alarm system in the past, we have never set off a false alarm during that 8 years where we were not able to cancel it in time before the police were dispatched.

My wife, Claudia, has advancing vascular dementia and I am…

I made the mistake of looking into ADT for a business. " One half hour wasted just trying to get off a call list. Even a call back resulted in no one being on the other end of the phone.

The company isn't interested in the service anymore so I thought I would try not to be bothered. No such luck. They are so stupid that even when I told them that I was trying to do this the nice way and not go online, they still jerked me around.

Have it your way ADT. They supposedly record their calls. Pull mine you jerks! We will never use your company and can't wait to tell everyone why not!

ADT takes advantage of senior citizens. They tricked my mother to sign up to automate withdrawals (she insists she never approved) so stopped sending statements to her. She sold her house over a year ago and called to cancel but they don’t have records of her call.

So basically they continue to charge her monthly for over a year for a service of a house she does not own. I called to see if she can at least get some of her money back and terrible customer service and connections ( 3 hours on phone and several lost connection). They refused to help.

If this is how they treat a customer that have been with them for over 17 yrs, I sure don’t want to do business with them. Be careful snd check on your elderly family members as they target them fiercely