Advance Auto

I was an employee with advanced and had some personal stuff going on in my life and missed a few days of work, but I was a very hard worker and the ONLY ONE WHO WOULD CLEAN AND KEEP THE STORE LOOKING DECENT. So I got let go after working my full scheduled day, but they have young kids who smoke THC while on the job and even had a customer make a comment about them smelling like marijuana and the GM did NOTHING.

THESE PEOPLE ARE KEY HOLDERS AND STEAL FROM THE STORE ALL THE TIME. SO ILL TAKE MY HARD WORK AND PUT IT INTO A COMPANY THAT CARES ABOUT PEOPLE AS WELL AS THE COMPANY! AND THE GM THEY HAVE RUNNING THE STORE NOW HAS A SIGNIFICANT OTHER WHO COMES IN A DRINKS BEER WHILE BEHIND THE COUNTER WHILE HIS WOMAN IS WORKING .

GOOD LUCK RUNNING THINGS THAT WAY

Yall want people business but yall sale things that want work and want take refund there money or exchange it cause I bought a set of trailer light and they wouldn't work so I rook them to the virgina st advance in charleston wv and I had the receipt and I also bought a test light that would not and I had receipts for both and

it was really fucked up when they said that they was not taking them back I mean yell they where opened up cause I hooked up and they didn't work now I rhi k since I bought them on Monday Feb 6 2024 and to them back the next day because it ain't my damn fault that yall took my money and I ended up with fucking junkyhat I can't even use and the guys at that store is the stupidest guys I've seen they don't know shit I mean is that really how a big business like yalls…

I bought a set of trailer lights yesterday and they didn't work so I took them to advance on virgina st charleston wv and they said that they couldn't do anything replace them or refund rhem since i opened them and hooked them up but how else u going to know if they dont work and that's pretty fucked and I had the recipe I I mean if yall can't take back yalls fucking junk that's supposed to be knew then

yall shouldn't be in business cause people has kids and works pay to pay check and can't afford to buy shit twice and going into a big business and dealing with the stupid fucks yall hire yall should make it right it ain't my fault they don't work and I get a lot of stuff from advance so if yall can't make it right I will take my business to autozone or o riellys and I will let alot of…

I purchased a (battery-SILVER ATO 12181197) (online-order #337540625) and picked it up from a Houston store (store #8408, 15910 Wallisville Rd) October 14,2023. 2023 to ask to purchase a more amp battery for my SUV. The Manager (Keith, w/m) stated I would have to purchase a new battery at full price.

I asked if I can return battery for refund or partial credit, he told me no since its a good battery. I asked if I can upgrade and pay difference and he stated "NO" again. I told him the dealership advised me I needed a better amp battery for my SUV.

I also showed him my receipt from my dealership after I told him I just paid $3000 on November 8,2023 and my dealership said I have no electrical problems with my vehicle. I also stated to Mr. Keith-Manager that I…

I pulled up and one of the workers was smoking meth in the parking lot

Went to Advance Auto on 9/30 to exchange a bad ignition coil that I had purchased in 7/23 that was under warranty. I was told that I could not exchange part since I ordered it online that I could only be refunded the money and I would have to purchase a new ignition coil.

I said I paid online but picked up in store and I should be allowed to exchange the part because it's under warranty. I was told no company policy. I asked to see policy but couldn't show me. I told him that if this was the way things were at Advance then I'll never be back and his reply was I don't care.

I went to AutoZone and purchased a new ignition coil and was treated with respect. My return receipt has Ash B as the name on it.

I ordered 3 parts on Sept 16th. Confirmation email said delivery in 3-4 working days. Two of the parts arrived 6 working days later with the 3rd part not even shipped yet. Called CS, they said they couldn't do anything as it was a warehouse order. I asked to cancel.

They said they couldn't as it may be in process. Gave it two more days, now 8 working days from order, still no email saying it was shipped or cancelled. Called again and the rep gave the same answer, there was nothing he could do as it was the warehouse.

Really poor service when an item hasn't been shipped in 8 days, 4-5 days after delivery was promised. Even poorer service/ system if your reps can't check on the status or do anything about it. Case # 03932968 if anybody cares.

I'll be contacting my cc company to dispute…

We went to buy a battery from one of your stores. 99 the manager refused to give us the difference, rudely telling us that no matter what the tag said the computer was right and he wasn't and didn't refund the difference.

Now we are very upset and feel that with managers like that we will bring our business elsewhere to another auto store. This price should have been matched as not only was this this price on your shelf but as well was told by two other of your stores that the manager working should have honor the shelf price.

I do have 2 pictures showing the shelf price and your system was is not allowing me to upload them

I purchased a battery from Savannah stor e around 2018 it was a diehard silver. For my 1993 Chevy truck that is not a daily driver. The battery lasted a little while and the went bad and I took it back to store and they replaced it.

It has been fine up till last weekend I was going to car show and went start my truck and it wouldn’t crank I took the battery off and took to store and they would not honor it Has a date sticker on side of 1/22 they said cause it was a replacement battery they couldn’t honor it because the warranty goes back to original battery and

it was out of date. I feel this is not right. I have tried attaching image of battery and it will not let me attach them. Please help me with this. Thank you.

I never have submitted a complaint to anyone about any employee but after 50 years someone was finally so rude I was compelled. I walked into the advanced auto store #9580 at 845 pm Friday September 15th 2023 to exchange a belt i had bought only 2 hrs earlier for another size.

The first register was occupied by a customer and being helped by an employee. I noticed another employee, Moe was walking towards the other register o I walked towards him and he turned looked at me and said you are going to have to wait for the other register.

It startled me because he said it like I had been imposing on him and he was at his witts end. It was in a tone like he was scolding a child.. But I had only entered the store and walked straight towards the second register when i had seen him walk there…

I ordered a part and was told it wld be there the next at 4 pm so I took a cab there car broke down went in and to no part no one ordered part acted like it was my fault at first I admit I was pissed off and said things not good but so ordered and when getting in cab manager said don't come back and we're not ordering it for you either so it cost me 39 dollars for the cab and

didn't get part won't order so you tell me wld you be happy I did nothing except make the mistake of calling your place at 1700 Dakota Ave south Sioux city NE Sept 14 ordered told not to come back Sept 15 by female manager

Was in your store on rt 37 in TomsRiver nj today an a man named I believe Mike from what mother employer said when they were getting his attention was talking to another coustomer about his displeasure of another I ploy ers health issues including his hospitalization and health issues allomg with the attendance at work I don’t know if this man was a manager or what but I was applied of this interaction along with having to listen to his rant to another person customer about such topic or issues is this a regular practic in your company.

I just left my items and left I went to auto zone where there is less gossip thought you should know p

Bought a head light and counter person said, "go to a dealer and get it installed". "I can't do it" That was bullshit and just poor customer service! Store 8136 on Sept 14th 2023. Around 930 am. Something needs to be said to this franchise!

The store on mahoning avenue austintown ohio...stopped in at 5:13 p.m. looking to buy parts...no cars in parking lot,no customers inside,no employees in sight...literally yelled "hello" no answer ealked around for 4 minutes,still no response...so i left...is this how your stores are run??? Not good

Female senior citizen had serious power steering fluid leak purchased large quantity of power steering fluid gallon to be precise. Requested young man put some into car for me refused yet saw same employee waiting on young female prior to myself actually put two quarts of oil into her car which was parked directly next to mine.

Perhaps my age was a factor, perhaps it was my chest size I don't know but it was blatant and quite discrimitory. Never had such an experience. Returned purchase to a different store I was so embarrassed and frankly sad.

I visited the Mankato advance auto parts store on Labor Day September for 2023 to return some parts that I had gotten. I paid cash but I had my receipt. Dave was the guy who helped me. And he ended up keeping my parts and my receipt and not giving me my money back because somebody called and said, if the parts were returned, they were stolen even though I clearly was the person that bought them three days prior and

the guy that was working was standing right there and said and did nothing. I am five filing a police report. Very poor customer service, rude I don’t recommend anybody buy anything from advance auto in Mankato.

My wife and I waited over 30 minutes for the manager to use the bathroom supposedly.... only manager can approve the discount... that's 30 minutes of wasted time, I should of gone to Auto Zone

I asked employee Luis, if he knew anything about electronics,he replied No. I stated that my vehicle rear camera and radio/ Navigation system was out, and asked if he could test to see if the problem was a fuse. He replied with due to store policy he couldn't test, and to check owners manual.

I informed him that due to traumatic Brain Injury, I couldn't read the correctly and if he would help buying ithe right fuse if I provided the diagram in the manual. He again replied it's against company policy. I have never been to an auto store that didn't provide any help in the manner that he gave.

Not sure if he was having a bad day or discrimination. But I will find an AutoZone next time.

Advanced Auto..St Augustine Rd…Valdosta,Ga

Our van would not go into gear while parked at this location . After speaking with the employees we were informed they could not order the part needed to repair it. We spoke with employee on duty and asked if the vehicle could stay in the parking lot while we waited for the part. We were told it would be fine even though there is a policy that a vehicle will be towed after 48 hours. The manager called and had the vehicle towed which will cost us 250.00 to get out . Had we known it would be towed we would have had it towed ourselves . The towing company advised that the manager at the store called to have it towed. I understand the policy but we were told it would be allowed and the fact there was no communication between the employees and the…

I bought an AC pressure switch from your Waycross Ga. Memorial Dr. location. I didn't have the old one to compare it to. It was wrong one. No biggie. Took the old one back for comparison. They said they have it in Blackshear Ga. location.

They called and said I need you to put your hand on the part, someone is coming to pick it up. Got the confirmation and drove there. Got there and they had no clue where it was at. Was then told they have it at Waycross Ga. State St. location.

I may never buy parts from y'all ever again and I will make it known to everyone how incompetent this business is.

Just went to the Advanced Auto Parts in Lithonia right off Covington HWY to get a replacement air filter. The first lady who was assisting me was helpful, but then she went and brought out this older man to look at my engine and he was completely gross and inappropriate.

I had asked them if they were able to assist in fixing what needed to be fixed and the man, named Terry, asked me if I was married. He then told me that he liked me and that he would fix what needed to be fixed if I gave him my phone number and I could bring my car to his place later.

" He persisted and wrote his name and phone number down on a piece of paper which he gave to me. I kept it so I could take a photo of it and report this disgusting experience. No customer should have to feel embarrassed and violated this…

I came into the Charleston Illinois store to do a return. The employee named Scott was unable to locate the item purchase under my account or the customers account I was doing a job for that we both had come into the store together to purchase the part.

Scott being rude and having an attitude after not being able to find the item in either name or number just basically left me sitting there looking dumb and not saying a word so I finally said hey you was the one that checked us out just the other day on this item and was the one that told us the part would fit and

now your going to act like you don't remember or can't return it so if you can't find the item under either of our names or numbers that just tells me Scott wasnt doing his job properly by putting the information or asking for…

I went to Advance Auto Parts, 15579 NW US Hwy 441, Alachua, FL 32615, Store #09122, on 8/5/23 to purchase an alternator for my truck. I told the clerk, Devon N. #8260, that I wanted the least expensive new AC Delco alternator that fit my truck, it did not have to be in stock.

He said the alternator would be apx. $200 and would be there in a day or two. He never asked about the electrical connector to the alternator, how many wires did it have, and I told him the truck was there if they needed to look at anything.

So the alternator that came in had the wrong connector, which could have been avoided if they had just gone out and looked at it. So we had to order another one. At this point Shannon C. #0405 took over the purchase. The date was 8/12/23.

I told him I wanted a new alternator…

I went advance to pick up my online order and i ask a guy infront on cashier where is the pick up area is it in the back ? The manager or general manager steve start replying with rude gesture sayiin you are not spose to come in this area and say i was rude even though i was pretty polite when i went to cashier to pick up i ask cashier this is how you behave with customers and

he replied from back talk to his face and i said you dont greet cusTomers like that he replied im a piece of garbage and he ll ban me from going in the store again i was. Totally disgusted and he threat he will throw me out of the store and guess this guy disrespected me and fully recesit his name is steve and he is a general manager ot manager of the store of 911 oak tree ave south Plainfield nj 07080

03822173 Case: Advance Auto Parts #5399 Austin, TX

Purchased a battery from Advance Auto Parts (Diehard AGM) a year prior and was now dead. Went in to AAP at this location and general manager refused to call the store across town to see if it was purchased from AAP. He ended up cursing at me, through tools and my phone around. Absolutely unacceptable. Reported him to corporate offices and waiting on a call from district manager.

So I went To a store on 4545 West Colfax Denver, Colorado at 7 PM Saturday July 15th talk to a servicemployee name Damian rude to begin with ask him where I would locate a bolt for my caliber for my motorcycle told me he didn't have any parts for motorcycles but it's a bolt so it's universal to anything I know that they carry a lot of different bolts so I had to look and find them myself then I pay for the bolt and

it He asked me if I want my change so I told him Yes I want my change and he didn't even give me all my change and then refused to open the drawer back up because he said he didn't know how and he was the only one there If you would call me at my phone number 720341 8340 and let me know what you like to do to make this right htry I appreciate it

I went there and gave them my car make model and year and told them I needed an alternator and they gave me one little did I know there was two types one was the 70 amp and one was a 75 amp they did not give me a choice and just gave me the 70 amp I brought it to my friend to put it in and he assumed that I had gotten the correct alternator.

I did not after an hour of taking out the old one and putting in the new one he realized it did not fit when I called the advance Auto store in Oneonta the gentleman was very rude he was the manager there it was July 15th at about 1:00 he wants me to pay an additional $10 for there and I refuse to I want to do an even exchange.

What he said to me is there anything else I could do for you he just missed me rudely and I am not appreciative of that

I had to go in back to get help. Manager was put out with that, while she trained a new team member. Said she was training right now, and would be out shortly. After I waited at counter for 10 min. She was very rude.

Bad service, very time-consuming little attendant, I do not recommend buying even a screw

I wanted to change my brake pads and rotors for my Honda Civic. So I went to Advance auto in San Leandro California for parts. I bought two rotors and four brake pads.

When I got the parts I told the salesperson that I wanted to open the boxes of the rotors to make sure that they are the same since one looked to be already opened and it was closed with scotch tapes. He said that I did not need to do that because they were always sure about giving the right parts to customers. I went home and started to do the job on my Honda. I put my car on the stands and took the tires and rotors of the car. Then I started to put back the new ones. When I opened the rotor boxes I noticed that they were not the same. Since it was late and the store was already closed I did the work on one side of the car…

00 blue top battery while on a fishing trip In NY. When I got home from the trip I always pull my batteries and put them on my wooden bench in the garage. When I did this I realized the battery was from 2021.

I bought this June of 2023. So I went to take it back to my local Advance Auto and I was told and I Quote…. “ Looks like your shit out of luck because we don’t have one and there is none in the area.

They won’t even have one sent to the store for me. I will start using Auto Zone as they have better customer service.

Hello , I ordered 2 moog tie rod ends , when they came in ( because the store had nothing in stock) they shipped one moog and one different brand of much lower quality and no grease fitting on the ball . They told me they could not order another near by or help me in any way as.

That’s was all they had. They told me they had a lifetime warranty, how can I have a lifetime warranty when the part they sold me does not match the part I paid for?

Also why did I not get a discount on a lower quality part? I was in a jam and needed the tie rod to make my vehicle safe. But now it will not last as long as the higher quality part on the other side .

This I will be an added cost and hassle down the road because your retail stores cannot be honest , read the parts , call me asap when your out of…

I went to the store on Truman Rd in kcmo and the lady behind the counter was snotty and huffing and puffing. I had a return and even had my receipt. They were windshield wipers unopened. She acted like I was a bother.

My check engine light came on so I go in to get it checked at the Elton SC store. The woman behind the counter said they don't have a scanner. Huh? That's ok I will go to AutoZone.

m. I needed a alternator check and have my battery charged . I asked the employee if he could do the alternator test and he said he couldn't because he was the only one working there . But a few minutes before I came in the store, I saw him outside.

He wasn't working he was just outside. I forgot his name but he is black male with short twists or dreads in his hair. They need to hire new people work here it's always some bulkshit everyone I come. They don't want to work .

Tamara Carmichael is the Store Manager at Advanced Auto Parts in Kingstree SC store number 5640. I’m starting to see issues with this lady because I worked for Advanced Auto parts and decided I needed growth somewhere and it wasn’t happening there, so I left without a 2 weeks notice because Oreilly had an open position, now today she came in there to talk down on me.

I have not done anything to her, I just need her to stay away from me and my job I’m starting to feel harassed at this point because it’s not the first time Thanks

or 7:45AM this morning. So I left disappointed and will not return. The auto industry is all about numbers. Part numbers. Meteric and SAE numbers. If your crack crew can't read the numbers on the front door or the website...

They are not professional at all they are the ones that told my fiance the only tank showing up was a 19 gallon and it was the wrong part then he goes back today and they want to give him problems about refunding the money so I had to call up there and get upset for them to even refund my money on it we will never go back to advance Auto parts in Ruston Louisiana

I had purchased few items from your place of business and I was sure to ask the parts assistant that if I realize that I don't need the part I could return it for the full price. And I specifically asked about the side lamp bulbs and he responded just keep your receipt.

Well come to find out I didn't need that bulb it was a different one. So I looked online for a closer store near my home and returned to that store. 49 + tax. he told me there store had it priced differently.

49 I told him yours is the same price as I paid for it. why…

The guy at your grindstone pa. hope this vw fuse doesn't catch my car on fire.

I purchased 2 bottles of Armor All spray which was on sale 2/$12. I grabbed 2 of the same one and wanted one of the high gloss SKU’s. I went back next day (today) and wanted to just trade it (same price) the associate told me he couldn’t do it without charging me again and I would probably have to pay a little because I only had brought back one bottle.??

It is the inventory system…ridiculous. I have a system at my job and you can just add it back into inventory w/o scanning out. He told me you couldn’t. Left mad. Store 05176

Hello I went to your store today with my husband and I will not be going back to your store there is a female manager there that was very rude to my husband and a Spanish speaking man that was there that my husband was trying to help there was another customer that got rude because the Spanish speak man couldn't hurry up so my husband asked him that he can help and

then the manager at your store got very aggressive and started yelling at me because I told the guy that he shouldn't be rude to the Spanish speaking man and your manager just started getting aggressive with me and the gentleman I was helping and she just helped the man that was rude I am sorry but you need to hire Spanish speaking people in your Shenandoah PA store because there are a lot of Spanish speaking people out here…

Sorry company always have a problem on line perk garbage idiots Beware of this company !

Your Store in Augusta Ga #3404 is allowing Vendors to set up, which interferes with customers, he sells Barbecue, and the grill leaks grease on the lot, plus customers have to park off the property to get to the store, bad for business..

I was near the Edgewater Drive & Lee Rd store yesterday. I needed some Antifreeze for my wife's car. I'm a Senior citizen , plus a Prostate cancer survivor. I needed to quickly find a restroom. As politely & discretely as I could I asked one of the employees if I could use their restroom.

He immediately shot back that it was out of order so No I couldn't. One customer gave me the look of disbelief. I didn't believe it either. To many employees work there to not having it workable. I'm a repeat customer, but will think twice before I return here.

1. I would give a 0 the location in Royston Ga is a joke. They have no knowledge of car parts or customer service everytime they order me the wrong part and then will not refund because my husband bought it with his debit card even though it’s a exchange for a different part that cost more so

in the end they are making more money.

Yes my car was towed and wasn't there 20 minutes from the time they opened the next morning it wasn't in the way it was completely out of the way and the man that towed it is trying to charge me $5,000 for 9 days storage in which somebody there called him and told him to come get my car basically and

there's no signs posted there's no anything I've never had an experience like this ever my car should have never been towed I'm losing everything I own because somebody decided that it would be cool to give my stuff to somebody else and two different stories one manager said she had it towed so no one was still my stuff the regional manager said he had it towed because of another reason no it's complete crap.

My car had a small trailer with a Harley-Davidson motorcycle on it behind it it was…

I replaced my brake pads at my local store in Pueblo Colorado 2015 Hudson Pueblo Colorado. When I bought my pads they said lifetime warranty however when I brought my brake pads back with my original receipt the clerk John said no warranty only limited now ,what a crock!.John said only on the more expensive pads are they lifetime. The next day I called the Manager on Monday and he said that there all limited .One says one and John says another. I won't be back I'll go to AutoZone.

Norman Cordova 719-248 4204

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Was almost physically confronted but verbally abused by an employee. This employee was not a party to the conversation between myself and Manager; Sheena King ( store9280, 1471 N SR 21, Monroeville,AL, 251-575-1963)) concerning warranty information that the customer needed to keep for future reference.

The altercation took place March 16, 2023 at 2:30pm CST. The employee was requested by the manager to go about his business several times. He kept running his mouth and took off his jacket, bowed up and made advances towards me from behind the counter.

At this point I recommended to the manager that the police be notified, but realized that he had not actually did anything for police involvement. Employee has anger issues and only time will tell if Advance will be held responsible for…

My husband paid for an item that was given to other person without even asking for the receipt, at the time my husband went back to the store they manager at the store in Owasso talked to us over the phone and he said he may need to get cameras reviewed because he couldn't ‘t go by our words, then I came back and talked to him in person on the following week, there was no even an apologize for the inconvinients he was causing due to his bad job, he asked for the credit card we used to pay for and

I didn’t have it on me, my husband has it on his wallet and he was not present. He said he should follow procedures when the firts procedure he should follow was making sure to ask for receipt before giving my items to someone else.

The best that he could say is that He doesn’t care, also he…