Went to your store 3303 Garth Rd get oil for lawnmower stood at counter 15 minutes worker didn't look at us nor say anything very disappointed so left went to convenience store walked in and walked out plus it was $2 dollars cheaper so it was Tuesday 14 around 10:30 find put who was counter man and fire that person
10 invoice 172584. Cuando salgo del local siento un ruido al frenar paso por el local y me dicen que son los platos y yo le digo que los platos estaban bien, que fue el que alineo el carro. Voy a un mecánico honrado y me dice te dañaron el plato derecho, fui a ver cómo me respondía la gerencia y me dijo que para la próxima hablara con él.
Ósea que perdí lo que les pagué más los gastos por reparar lo que me dañaron. NO LOS RECOMIENDO PARA NADIE.
I was in store 317 on Nostrand Ave Brooklyn I was looking for Chemical brothers wheel cleaner And the guy behind the counter acted like he didn't know what I was talking about I asked him where it was and why all the chemical brothers stuff is scattered all over the store and he gave me a nasty response and I said why you treating me like a jerk off and
then he started yelling at me that I called him a jerk off which I did not. He was yelling show me what it looks like? I said how could I show what it looked like if u don't have any?
I told him I bought there many times and he said then you should know what the bottle looks like. Another point they only order 1 of things like spray paint muffler hanger etc it's very annoying when there is only 1 of some thing.
I would like a call back…
The was just a very rude employee in there and he claimed he was a manage. I wanted to get a battery check to see if it is bad and it was because I had it checked at another Advance Auto after that in my town.
He said he was alone and couldn't do it today and to come back another day, well I couldn't wait another day because the car kept not starting sometime so while walking towards the door I said I'm not going to come back, didn't explain why I was saying I'm not coming back because there was no reason to. Well he got attitude and got loud when I said I wasn't coming back to get it done there.
So I turned around but didn't walk back and said you don't have to be rude and get loud, well he kept being loud so I got loud back at him saying I won't ever be back into that store and he said…
The was just a very rude employee in there and he claimed he was a manage. I wanted to get a battery check to see if it is bad and it was because I had it checked at another Advance Auto after that in my town.
He said he was alone and couldn't do it today and to come back another day, well I couldn't wait another day because the car kept not starting sometime so while walking towards the door I said I'm not going to come back, didn't explain why I was saying I'm not coming back because there was no reason to. Well he got attitude and got loud when I said I wasn't coming back to get it done there.
So I turned around but didn't walk back and said you don't have to be rude and get loud, well he kept being loud so I got loud back at him saying I won't ever be back into that store and he said…
They sold me a defective part and they don’t want to do a refund not even in credit to buy other stuffs
battery showed a bad cell. the manager swapped it out for a new one with no problem warranty started over. and he stated if any more problems bring it back. now i'm having the same problem with the same battery that is still under warranty.
this manager charges it for 2 hours and said it had a bad cell and it should be replaced, then she tells me i cant get it replaced because can only be replaced 2 times reguardless what the warranty is. So if the batterise are bad and i bring it bad for service mutiple time it should be replaced no questions asked its still under warranty, i want someone to resolve this matter, batteries are very costly, no other auto store does this type of mess
ON 2/14/23 I WENT TO ADVANCE AUTO STORE #5161. I PURCHASED A 2 PK OF BULBS FOR MY CAR. I TRIED TO RETURN THE ITEM THE NEXT DAY UNOPEND. THE CASHIER (RANDY) STARTED THE RETURN BUT NEEDED A MGR TO PUT HIS NUMBER IN TO COMPLETE IT.
HE CALLED TO THE BACK FOR JAY TO COMPLETE IT. IN COMES (JAY) HE PROCEEDS TO SAY WE DONT TAKE BACK ELECTRONICS, I SAY SINCE WHEN, HE THEN SAYS TO ME BECAUSE IT MAKES OUR DRAWER SHORT. I LOOK AT THE RECEIPT NOWHERE ON THE RECEIPT DOES IT SAY NO RETURNS ALLOWED.
WITH THAT BEING SAID I HAD TO TRAVEL TO ANOTHER LOCATION THAT WAS OUT OF MY WAY TO RETURN THE ITEM THAT SHOULD HAVE BEEN RETURNED THE ORIGINA STORE.
Got replacement battery store install it got home and check work they didn't put battery holder back on also broke bolt went back and they denied they did shoddy work not honest store #07501 Asheville nc don't trust them will take pictures next time
I have been a customer since they opened a new store on the corner of Evergreen and Jericho tnpk. I purchased new break pads for front and rear brakes and new rotors…I changed them 8 months ago and every time that I stop they are as loud as a school bus…very embarrassing! The were not the low grade brake pads either…I complained in the beginning and the store told me that they had to break in…we’ll, it’s 8 months later and still as loud as a school bus…ridiculous!!!
i would like to file a complaint on the supervisor Gracious @ store 1570 E sample rd pompano beach,fl 33064 i was working here part time Gracious state i would only work Tuesday Friday Saturday because she don't need me the other days which was fine with me i don't work on Sunday when she do the new schedule and Tuesday i wasn't able to make it to work so when i got to work Friday 02/17/2023 i notice i was on the schedule for Wednesday Thursday Friday & Saturday but
wasn't aware of Wednesday & Thursday i tried to speak with her about it Gracious know i'm not able to get on OKTA she tried to set me up already didn't work her and my daughter tried as will wasn't able to and i tried to talk to her about it she was so rude and disrespectful and say to me its not her job to tell me about my…
Hello my name is Chris, Ave my wife quashana Harris came into site number 9247 on 2/16/23 to pick up her online order of oil at 5:30pm. She asked store manager James if they could scan her car for her.
The store only had one customer and there were three employees in there. Under any other circumstances I would overlook this but I'm really irritated with the racial profiling of some of the people in certain positions. I could if they were busy or they don't do scans but I just got off the phone with one of the other employees there and asked do they have a specific time to do scans and
he replied no they could be done anytime they're just not allowed to look the code up. I gratefully appreciate if you would look into this manner. Maybe being a manager is not James forte. Thanks Chris
m. en Advance Auto Part de Manati, Puerto Rico, codigo postal, 00674. Edwin Ortiz Laclaustra cuya posicion es gerente de la tienda y sin escuchar que le pasaba a las bujias se comporto de una manera defensiva y agresiva alegando que las bujias no tienen garantias solo en roturas de ceramica o que se "derrita las bujias".
El problema de las bujias era que saltaba chispas de corriente por la ceramica causandole fallos intermitente a mi vehiculo. No me permitio explicarle nada de cual era mi problema. Le indique que la garantia en el recibo no indicaba razones por la cual la garantia se volviera nula indicandome que si fuera a escribir todas las razones por la cual no se podian cambiar nesecitaba como del counter…
@ 603 W Euless Blvd in Euless, Tx. This is also a UPS shipping location & I come in this store frequently to send packages via UPS. This evening I came in, & Linda Porter, an employee there, her boyfriend came in & I know him.
He immediately started cursing at me and accusing me of vandalizing his vehicle. I stood up for myself. Linda told me to leave the store & I immediately walked out. He then followed me outside and continued cursing at me.
I continued to stand up for myself and cursed him in return. Linda came outside and physically threatened me and told me she knows where I live and that I need to watch my back. This is unacceptable that your employee acted this way.
Also I'm now worried about the UPS package that I left there for shipment. I feel that she would damage it or find…
com because all the stores in my area had no stock. When checking out I used "speed perks" and a discount which put me a few pennies under free shipping so I ordered the recommended cabin filter for one my other vehicles.
com to find the exact same ignition switch for 1/3 the price. Being a curious person I checked the price of the cabin only to find out my car doesn't have one. I maintain 10 family vehicles and will bring my business to Rock Auto for mail order and Napa for local items. GOODBYE ADVANCE AUTO.
I sold Accurate Auto Center Inc. Tavares Florida in 2019 and just received a bill in my email. This company is not owned by me please remove my email from your billing list
Thank you, Korin Rineheart
Purchased a gold battery February 2021 that carries a 3 year warranty. Battery went dead first part on January 2023. Took 30 min + to boost it off. Contacted Advance Auto immediately and was told the gold only has a one year warranty.
I didn’t have time to go back and forth over the phone. I called back later to the Clintwood store and explained about the battery being dead. They looked my information up and said sure it’s covered and bring it by.
I did the following day and again had to boost it off. Once I arrived at the store. The sales guy said let’s test it and said it was good and would not honor the replacement warranty that I bought with the gold battery.
My vehicle after boosting over and over is sitting in the drive 100% dead. Why offer a warranty if your not going to cover…
I went to advanced auto to purchase a fuel pump and energy drink the total was 66.82 I had a 100 dollar bill the manager who’s name was Brendan would not accept my hundred dollar bill and said I would have to leave to go get change today it’s raining out side and I had to Uber there it costed me more money to go get change
I visited store number 4116 in Murfreesboro nc 27855 on December 30 ,2022 ,did a online order,put my husband down as pickup person as always he loves this store,paid for it online well employee Gail called me that evening as did I pick up my order I told her yes,as I thought my husband did,well my husband mentioned about getting some oil I told him didn’t he get the order he said he got the thermostat,and antifreeze I asked him about oil and
filter he said they didn’t pick it up they never gave it too him I called by on January 6,2023 the other day spoke to Gail told her who I was and told he never got oil or filter she said it was not on shelf he never got it she said oh well we are out of a order of about $50 that was paid for ,she didn’t say well let’s roll back camera or nothing I…
Ya son dos veces que e tratado de regresar partes y las dos veces se han negado al principio y después si las aceptaron yo no se so es discriminación porque soy ispano pero las dos veces me han hecho pasar un mal rato la segunda vez la parte era incorrecta como la iba yo a usar yo no entiendo porque esa actitud conmigo yo tengo que Acer malos comentarios del lugar porque así como me trataron amo así han de de ser todos los latinos en el futuro ya tengo que ir a otros lugares a advance en West stassney no austin tx
WENT IN TO EXCHANGE MY CAR BATTERY UNDER THE 3 YEAR FULL WARRANTY AT 7960 FOUNTAIN MESA RD. COLORADO SPRINGS COLORADO 80817... PHONE NUMBER IS 719-382-9806. THE EMPLOYEES NAME IS DE ANTHONY MURRAY WHO WAS HELPING ME. AS HE WAS INSTALLING THE NEW BATTERY, HE ARCED THE WRENCH ON THE NEGATIVE TERMINAL WHILE IT WAS ATTACHED TO THE POSITIVE TERMINAL AND BLEW HALF OT RHE NEGATIVE BATTERY TERMINAL OFF THE NEW BATTERY.
HE LIED AND TOLD HIS MANAGER, PAT KIRBY, THAT I DID IT... I TOLD MR KIRBY, I WANTED A DIFFERENT EMPLOYEE TO INSTALL MY BATTERY... MR MURRAY BROUGHT ANOTHER BATTERY OUT TO MY CAR AND TOLD ME TO F'N PUT IT IN MYSELF...
I INSATLLED THE BATTERY MYSELF... SAFELY... MR MURRAY INSISTED THAT MY OLD BATTERY WASN'T BAD. IT WOULD NOT HOLD A CHARGE ANY LONGER. HIS VOLT METER KEPT DROPPING…
Good afternoon call the store advance auto 911 Central Ave. in regards to getting a print out of my purchases that was made on my credit card for the bill of sale as well as the items that was purchased and I was told from the store manager Ross that that is against policy and I’m looking for someone to reach out to me
I bought kseal head gasket repair at advance 13th street se roanoke virginia advance an didn't need it I went to return it an when I purchased it I never received a receipt but used my mobile phone number an purchased it with my credit card well store manager was extremely rude with me didn't even bother trying to look up transaction or view my purchase statement from my card an handed me a sore credit an was very hateful .
She didn't even try I really feel not valued an treated bad by her . Never will I go to another advance again !
Manager is very disrepectful and tells customers not to come back to store and yells ar cystomers, is not courteous at all.
On 9/12/22, I purchased a Master Cylinder for my vehicle. I took the part to my mechanic to have it installed. 99 + $20 core fee. On 9/13/22, I returned the core and received the $20 core charge back. On 9/29/22, I was driving my car and put on breaks and my pedal went to the floor and barely stopped.
I got the car home and parked it until the following Monday. On Monday morning I took it back to the mechanic who informed me that the master cylinder was bad. I went back to the Advance store I purchased it from and they did not have one in stock nor any store in the surrounding area so I purchased one form another store.
70 less than what I purchased it for in addition I had to pay my…
Hello, my name is Darryl Battle. I was at store 7522 in Lithonia, Ga. at about 0920 on 9/30/22. The manager during that time was loud, belligerent and would cut me off while I was just trying to talk to him about my issue purchasing a tool that might not work.
He was even insulting and continued speaking crazy to me even when I stopped talking to him. " I was calling my mechanic and he was still talking to me saying he talks all day every day, cause that's what he does.
For a manager, his customer service skills are horrible, the way he speaks to customers is definitely confrontational and he is very disrespectful. The young gentleman working with him was the total opposite. He kept a level head and helped me work through my problem.
The manager even said that he was laughing at me…
Yes he called me an asshole very professional. Look at my history and you decide how you want to continue this relationship. Till then O'Reilly "s will have my business. 00 in sales just the remainder of today
The manager at the store in irondale Alabama is very rude he is trying to charge high prices for service and he is angry
Literally ordered ahead of time the ends for the ac hoses, measured the line(12 feet) and called in advance as I am 2 hrs away and the lady who takes care of it said yep I'll make that for you. Drive 2hrs and oops I don't have enough hose..
not the first issue at this store and I would suggest drug testing as it seems lunch time is heavy on the pot... This is advanced auto parts in medford WI and I will not spend one red cent at this establishment again and will be hesitant of all advanced auto parts from now on
This complaint is in reference to Advance Auto Parts, I've been a cash customer for the last 20 years, the last 9 being at the Grand Island N.Y. 14072 location
I spent over 800 dollars this past Friday and Saturday in which I paid cash. I had a few parts to return and the guy who took care of me was there today, when I told them I had a few items to return for cash, they looked at each other and started pointing at me and whispering amongst themselves. So I get told we cannot give you cash back,we'll hive you store credit???? I paid the guy cash so why can't I get my cash back, since the guy that took my cash was right there?? And I needed to purchase another 300 I'm parts, So I've never been so embarrassed in my life, as all the counter guys were treating me like I was trying to get…
I've been an Advance auto customer fot the past 30 years, I purchased brake pads for my 2016 subaru with the life time warranty so when they went bad I went back and purchased replacements when i attempted to turn in the old pads in under warranty the manager informed me that the brakes only had normal ware and he would not warranty them after speaking with the manager twice he still said he could not.
warranty them, I was not aware the pads did not have a warranty on ware. as I said before i'v been a customer for over 30 years and bought many thousands of dollars worth of parts, but over a set of pads costing $119 dollars you have lost a long time customer
Called for alternator female clerk answered with $240.00 is the only one I got.NICE answer with rude voice.Thanks will call auto Zone, this was clark ave store.
Called Spencer wv and was gonna trade in a battery. My husband talked to an employee named Kenny. Kenny said he could exchange the battery after looking it up and when we got over there to exchange it he said he couldn’t exchange it anymore
Hi to whom it may concern. I do not even know if this will even get anywhere. But I would just like to tell you how dirty and nasty one of your stores that do business. I buy parts from adavanced auto.
But only used this one dump of a place one time and never again. I looked at a part online for brake hardware adapters on the advanced site like I have many times in the past. And useally when I see a part online it shows what store it has in stock so useally advanced has fast service so I could go to the place and usually have no problem getting the part.
So today I went online and did just that bought the part and figuring the place be a hour away that would give them enough time to pull the part so I drove to the store the one I never have dealt with. I get out of work about 9:00 so I…
One of their employees was involved in an accident with one of our insureds. I called on behalf of insurance company as an accident claim was filed to pursue more information about accident. Called 303-320-0844 - Advance Auto Parts - 2121 e Colfax Ave Denver, CO 80206 Spoke to rep who answered and asked for Management in re to accident claim.
Rep put me on hold and came back to tell me the Manager said they are unable to help me. I asked who can I talk to or who addresses accident claims that involve their employees and bus veh. Very rudely rep told me that there is no one and the Manager will not help me nor give me any information to protect their business.
I asked for a contact on who can assist and he said really rude we will not help you and I asked for his name and he hung up call.…
I was trying to buy an impact when a bright colored I assume was black began herassing me saying I'm not allowed to look only to buy he was very rude and even threatened me this took place at 3:15pn he refused to give me his name I will never shop here again and never refer anyone to this store
Today I visited your store located at 6049 Centreville crest lane Centreville VA 20121. I wanted to return tire air pressure gauge not working bought a month back along with receipt female cashier not only refused to refund I told her I have to buy other stuff from this store too so you can adjust this refund amount she rudely denied.
Why you hire unprofessional black spot for your company. I am sharing my bitter experience with my friends my relatives never to step inside this cheap store
Employee ask for my state ID for package pick up, employee took my state ID out of sight to the back for store over 10 minutes. My name ,date of birth, address, signature, id number in the hands of a stranger at the back of the store. Is this your store policy with all the scams with stolen identity information for Fraudulent use of unemployment claims, credit card accounts ECT ?
Notice: As of 03/31/2022 I'm holding the CEO in his/her personal capacity liable up to 1 million USD in damages for any Fraudulent use of my identity in the next 24 months leading back to advance auto store employee.
The store manager on cassat is extremely UNPROFESSIONAL! The manager has his children running around the store, pushing one another on store carts, the little boy riding around a wheeled office chair while trying to avoid being chased by his sisters on store carts with scissors in his hand.
(The employee at the front counter stated "please excuse the store managers kids they get dropped off here) I asked does his children always get dropped off and run around here with no supervision? The gentleman stated "every friday they do" and once again appologized.
Also while attempting to shop in that store i heard AN OVER ABUNDANCE of profanity and sexual remarks comming from somewhere in the back of the store followed by swearing at the kids that were running around telling them to " f**king…
They don't treat their customers with respect or wanting to help customers when they have a problem with purchasing a brand new battery from them & telling their customers it's not their batteries when it is! This business needs better customer service & new managers or just close this business.
Good Day I walked in one of your branches I’ll 441 store number is 3950, I walked in I ask for help ask if anyone can check the alternator to see if it’s charging. The employee that was helping me Joy , Then the next employee that stand next to him replied we don’t do anything for free and whatever I need to be looked at Check on have to be outside the vehicle, I apologizes and
said I didn’t know and they could’ve said it a lot more better, The employee next to Joy was Phill that said they don’t do anything for free. Thank you for your time for reading this I hope they stop.
I purchased a starter for my truck yesterday but I couldn't get my old starter off, so today I decided to bring back the starter and a Jonathan C. that works at the advance Auto on 18th Street didn't want to refund my money.
He was being rude as hell and accusing me of trying to bring back a used starter. He was the most inconsideratee, degrading, rude, obnoxious person I've ever dealt with at that store. I won't be shopping at that location again.
I bought a battery in August 2021 two weeks after my purchase I had to jump my truck every time I wanted to leave .. took it back . Out of 550 cranking amps it had 508 . but they would not exchange it ..
it should of not been anywhere close to losing that much in two weeks. Advanced auto is a joke. I am a business man and I will never go to the brand name again
I am writing this statement of praise for Mr. Ron Strutz,a member of your organization who works at your store in Rochester NY,on Dewey Ave. Mr. Strutz,went out of his way to assist and help beyond the call of duty.
The trust,caring, professionalism and knowledge he gave to me was exceptional. I comment him.
November 18 2021 I went into your store located in Central garage VA. last Saturday morning as soon as it opened. I needed a bunch of parts ordered, complete exhaust system including manifolds, 4 gallons trans fluid and filter, torque converter, and some other misc parts.
00) Your new general manager"Brent" helped me. He seemed alright at the time. and said they should all be there Monday He had to transfer the parts from different locations. I got there Monday and the parts were not there.
I came back Tuesday after work, still no parts, he assured me they would be there Wednesday morning. 00. still no parts! he looked at his computer and again assured me they would be there at 2:00, I got there at 2:45 and he was out to lunch, the other counter person told me he had just ordered the…
Your store on derry st rutheford hbg pa has treated me a disabled 40 yr construction worker with rudeness and aragance for the last two yrs ,now the final straw was them havjng one of theyre customer buddys set me up by telling me ghat id get bent over by another autoparts store and the gorl behind ths counter was offended and.
Blamed it on me so now thats theyre way of getting a lkng time chstomer out sk they dont have to sell to me anymore this whkle thing was orcastrated by the store manager with the long black beard it was theyre buddy that was rude in front of the girl not me i just replied to what hd sajd the hole ghing was set up by the msnager theyve been rude and smartasses tl md for yrs im going to file a.
Ckmllaint with ghe better bhsiness burue
I went in your store last Saturday morning as soon as they opened. I needed a bunch of parts ordered, exhaust system, torque converter, trans oil and filter kit and other misc. parts. (hundreds of dollars of parts). Your new "general manager" "Brent" helped me.
He seemed alright at the time, He had to locate parts from different stores and said they should be in Monday. I got there Monday and parts had not showed up yet, Tuesday nothing , he said everything would be there Wednesday morning.
00 ) my parts did not come in at noon like he said they would. He looked at his computer and told me parts would be in at 2:00 and he would have them ready for me. I got there at 2:45 and he was out to lunch, the other person there told me he just ordered the parts that day!
( he had made a mistake…
Ordered radiator Monday said to be ready for pickup tuesday.showed up no radiator.not nice and told me I was 3 minutes early and my radiator still.not here.even call that morning and guy said it just came in.drove another hour and another 100 miles and it's not there.now waiting to try again.well I'll have over 300 miles and 3 hours of driving and will it be there tomorrow.ive I wasted time and gas.that equals to to value of a new radiator.and my family is waiting too long.this is not right.
I went in to see about an upper control arm for my SUV, it was not in stock. Tim was very helpful, had no problem looking up my part and answering questions. He informed me that it was not in stock, but he could have it ordered and it would be there tomorrow.
I said that was fine but I wouldn't have the money until Wednesday and I was off today, so I wanted to price it and have it ordered and waiting for me when I got paid. Well, Jamal said that "it was policy to require payment before they ordered the part, you know, in case we order it and you don't have the money because it's an expensive part", with a very condescending, snippy attitude.
I then turned around and called your store on Thompson Rd and I spoke with Greg, who happily ordered it for me and will have it waiting on Thursday.
I bought a starter with year warranty and I didn't install it because found out motor was locked up tried to take the starter back and get my money and they tried saying I installed it never did can you please help me