Advance Auto

I walked into the advanced auto parts in trenton ohio about 30-45 mins ago with my 13 yr old daughter to pick up a part for my husband (he is a commercial customer of this location for over 5 yrs 5k plus per month). We know the general manager and the drivers well but not everyone that works inside the store, my daughter and I walked in and no one was out front so we walked around for about 4 minutes and

then we heard some noises in the isles with the parts in it so we went back there to get the workers attention and we caught the general manager Danny recieving oral sex from a heavy set blonde female my daughter said works there and my husband said it's only 18 or 19 yrs old and Danny is in his 50s, not to mention how disgusting and completely unprofessional they noth are i got my part…

The advance auto employee (known as Luke) located at advance Auto on Bustleton and street Road Trevose Pa. He was somewhat harsh and arrogant. He acted as though conducting a battery check was beneath him. When I questioned him about his attitude, he walked away.

I don't think i will be shopping with advance auto anytime soon.

, on June 23 2021 and ordered a Instrument Cluster for my vehicle. I never heard anything from representatives regarding the order and called one (1) month later for management to inform me the part was on back order. I contacted them again and had to recommend that they order the same part with another order number.

Management nor staff had the respect to contact me or replace the order with different order number. Customer service is poor when I call and request assistance. As of August 24, 2021, no one has contacted me regarding my order nor has anyone provided a resolution to issue.

I have the receipt if needed.

Please see attached copy of sales receipt. I purchased a new replacement wiper blade for my vehicle from the location on the receipt. I did not think for a second that the Salesperson who rang up the purchase would not have the common courtesy that has been shown to me in prior visits from other Advance Autos when buying replacement parts, to install the wiper blade. He handed me the blade as I stated I am not sure how to put the blade on and he proceeded to tell me instead how to install. I left the store in total disappointment. I should also mention he was not wearing a mask as it was my understanding that Advance Auto Parts store staff are required to wear mask due to the Delta Variant Infection surge.

I drove to the Summerville SC (where I reside) Advance Auto Store, explained the…

Every time I go in the Grundy store it’s always something they stated got to have receipts I took something back and had the receipt but cause it was folded up and he couldn’t scan the barcode he told me he couldn’t take it back it’s not my fault that the receipt paper did that cause if the paper it was printed on.

They are a couple employees that work there is smart asses he said you have to keep your receipt straight and in excellent shape. I won’t be back cause of the 2 employees. Auto zone will have my business for now on.

Worst customer service in the industry specifically the store at 4660 knight Arnold Memphis Tennessee would never shop with advance again.

found part on advance auto parts webpage #10-1534 master cylinder, printed page and called store to make sure it was in stock, Lakewood pacific hwy store. 00 listed online, manager said i would have to pay online and pick up in store?

i said but i am here now to pick it up, he said he was not going to sell for the online price is what he said. is that policy? loosing a lifetime customer over a few dollars , is customer service a thing of the past?

Went into your store with my son in law to buy a Cabin Filter which he purchased I went over to the help section which I thought was it looking ro compare a price for a washer fluid cap one of your employee came over and ask me did help I said no just looking he told me ok as long as I don't get to like it iI worked for your company going all the way up to a Manager I am not a thief as I took that is what he was telling me that is not good customer service Thank I will never go in there again I will visit your competitors.

I also worked for Auto zone slso

I have a grossly unprofessional encounter via phone with one of your employees at the Accokeek, Maryland location. I called to inquire about a particular part and I was told it wasn't available so I asked if he could look at another location or affiliate store and I was told NO. That's when Jeremy began decided to become unprofessional and using profanity.

Went in for part and the girl had no idea how or what the part was. My husband had to pull it up on his phone before she could order it. neither one has a clue about what they are doing in that store.

Another man was wanting an oil filter and they couldn't even find that. We are going back for the part in a little while but I promise if it isn't there I will take my business elsewhere! My husband has done business with advance a long time but this store won't stay open at this rate.

I bought brake light bulbs for my 2014 FORD focus on April 9, 2021 at the Paulding Ohio Advance Auto Parts store I told the male associate that I didn't know how to put the brake light bulbs in he did not offer any assistance at all & he was being very rude towards me.

com thanks and I hope to hear from you soon

This is regarding UPS package handling by Advance Auto stores. This evening at 6:30 pm I went into store #6154 in Battle Creek, MI to get my Amazon package that had been delivered there. The moment I told the associate I was there to pick up a package, he immediately told me it wasn't there, He didn't even look at my ID or bother to check.

He said he wished that they (Advance Auto) had never started receiving packages for UPS. Any time UPS emails me and says my packages are ready for pickup, they are there. This particular associate just refused to do his job.

Attached file will show that my package was at the store but wasn't being given to me. This is no way to run a business.

m. 99 a piece he stated he can give me 10 to 15 % discount, I told him okay, when I got home I saw that he only gave me a discount of 10% on only one and not the other lifter, and decided to return it and order from AutoZone online, so when I went back around 3:30 the employees gave me major attitude, because I asked them why do they need my ID and

I was advised because the computer is asking for my ID I stated to Damon who was very nasty that I wasn't asked for my ID when I pursed the items and asked to see the store policy and he goes on to say "I don't know what the big deal is" I told him the big deal is I wasn't asked for it initially, I told him I was going to report his bad customer service and

he stated he didn't care and go ahead and Vanessa also chimes in and states that I was…

Stopped into your branch on 1333 Main St. Watertown, CT. Looking for motor oil for my generator. I asked the sales associate "Rod" if conventional oil would be fine for a small generator. " I asked him, "what kind of attitude is that??

" He said, "I dont know man. " I told him the manual says 10w30. I was simply asking if conventional or synthetic mattered, because you work here. But I told him not to worry though you have a piss poor attitude "Rod".

Really, what kind of attitude is that? "Its not my generator. " This employee should be fired before he gives anyone else his negative approach to life. Hes a poor representive of Advanced Auto Parts!

I ordered the part this morning that came in wrong my car is broken down in the parking lot and now I have to wait until 3 for the other part to come in they were front calipers he ordered the same front caliper as I got in the other day instead of order in the passenger side and he's the manager I would advance Auto on highway 1 in Iowa City Iowa

I had bad service at 2 of your stores,i bought a battery and the battery was 4 yrs pld,i tried to return the battery and the manager of the store told me they didn't carry that battery anymore and would not give me a new one.i told him here is the receipt and he would not except it,i went to anpther store and they would not take it either,so what kind business are you guys running or is it bad training,now what do i do,I'm out of money for no reason

C. slinging it over the plastic partition in a rude manner. I told him that next time he throws something at me I would throw it back over the counter at him. he got perturbed. Instead of just realizing that I was not going to sign the receipt and move on after I told him about throwing my merchandise and that I would throw it back at him ..

he used profanity and told me to "get the hell of the store" and that I better not come in his store like that. I do not know what that means, except that I am black. Am going to contact the CDC and United States Health and Human Services and the VETERANS ADMINISTRATION about this incident so that employees can be trained better.

This man does not deserve to work in that store with his attitude and obvious racial bias/discrimination. As a UNITED…

The employees are constanly giving me wrong par ts and wrong information. I am starting to feel like its personal. And their online chat help is just anoher waste of my time.

I bought a battery from your altavista va store. The next day my car would not start . I had to get a jump to get to work 40 MI. Away. After work I had to get a jump. The car would not start without a jump for 4 days.

I lost 2 days of work. 00 To get my car towed then 40 to have the systems checked. Then I bought another battery from a different dealer. 2 batteries in 1 week. My mechanic said to return the Advance auto battery to your altavista store, and when I tried to return it after missing work paying a tow truck and having to ask total strangers to jump my car for 3 days is preposterous and dangerous!

I cannot afford to lose this kind of money! Please consider refunding my money from your faulty battery. Thank you.

and there Customers I Have Delt with These problems for over 3 Years and nothing has got Resolved Please Do Something

Poor customer service at Venice , FL store. Associate soooooo lazy. Said she could not order air filter for my 2018 Terrain. Too lazy that’s why! If people go on line it’s there in plain English to have an Associate order .

I overspent for wiper blades back in Dec. had rebate for $20 . Needed a new air filter . Ended up walking out in disgust. No wonder Amazon is soooooo successful. Lazy people don’t last long there!

The people that work there are the most disrespectful people I have ever met. Thinking cuz I'm a female so didn't really know what I wanted, but isn't that where you go for help? Not on the Wadsworth store in Arvada becuz they totally ridiculed me. Really miko?

Or whatever your name was.... Didn't buy anything but went to auto zone where they treated me with respect.....

I brought my old battery in to be tested. The worker said that my battery was dead and needed to be replaced. I told her my year make model. The lady typed in my information and told me the battery that I would need.

Not knowing much about cars I trusted that I would receive the right battery. I took the battery back to my vehicle and installed it with my friend who knew how to install batteries. When we put the battery in and attached the cables to it a huge spark ensued.

I brought the battery back and Advanced Auto manager was completely confused as to why the lady would have sold me that initial battery. When I put the correct battery in my car was completely damaged. No radio, no power windows, no power to the car at all despite it turning on and idling.

This agent gave me the…

My order was placed on 1/26/2020. ( Order no. 113596311) A. 6 spark plugs. B. Plug wires C. Cap and rotor (p # 8030) for 1995 Ford pick up 300ci six. Upon receiving, 6 plugs, plug wires, AND a MDS IGNITION COIL p# 8030 !!!

INSTEAD of the ( cap and rotor) !!! It appeared the coil was picked having the same p# as the cap. SO... #1. S. ) also The C. Ser. rep. Said will ship the cap and rotor. #2. They sent my credit card a credit !!?

I want my cap and rotor ! #4. Waiting for my part ( THAT NEVER came. I called again.... losing track of phone calls to your SERVICE DEPT. talking to all the reps were pleasant. Chris, Amanda, Troy, Amani, to the best of my memory lol I,m 68.

The last call said they would send the cap and rotor but my account was closed !??? Then the call was dropped . I did…

February 7,2020 I purchased a AC Belt and tensioner for my 2004 Chevy Tahoe because I already purchased the parts in Aug 2019 with a lifetime warranty but didn't have them off the vehicle. I was told to bring the parts back after installing them an I would be refunded.

On February 8 I went to Advance Auto in Midlothian Illinois 145 &Cicero Ave where I originally purchased the parts and spoke with a Manager Eric for a return. Eric refunded the tensioner but failed to refund the purchase of the belt that had a lifetime warranty.

Eric went on to state the store policy of the lifetime warranty in which he knew nothing of that because I had returned the damaged belt in Aug 2019 that was my 1 time lifetime replacement. End of discussion! And wouldn't refund my purchase nor futher discuss it…

00 for the fuel filler hose and that he wasn’t going match Oriely’s prices . I have never been treated that way before , by advance auto parts 411 south maryville Tn I will never ever shop there again I’m considering contact bbb, lawyer

I purchased a product from you that did not fit my vehicle. When I returned the product your manager Shawn at the Hopewell Va. store treated me very, very poorly! Case #1541023. Please respond.

Your managers nikki,Tim, and Dave also a couple of your employees at the St Mary's store took whiskey, beer in the store and started drinking it in the store on Christmas eve. Thanks to them one of your employees went to the clubs afterwards and then I had to go drive the truck home after my relation would not let him drive

I visited the store on the first week of October 2019 to charge a battery and was told that I would be given a call regarding the status of the battery later that day. I was not given a call so I returned to the store approximately 10 to 14 days later and saw the battery still there but had not been looked at or charged.

I returned again, approximately a week to 10 days later and spoke with Ebi the manager and he told me that he would call me the same day but never did. I returned approximately 10 days later on December 2nd and he stated that the company was not totally liable for providing me with a new battery. 58. So...

I would roughly pay $43 of that amount. Ebi stated that he would only pay 50%…

I dont even want to give a single star.

Is it practice of advanced auto to ignore a woman, because she walked in behind a man?

No I was not with the man in front if me, yes I was looking to purchase brakes for my vehicle.

Do I think its okay for the manager to sit behind the counter ignore purchasing customers while he bs with not 1 not 2 but 3 guys-no I dont. Its rude and poor leadership skills.

As a result of this I will never shop balnchester ohio advanced auto parts.

I will in fact go 3 doors down to auto zone.

Thank you Amy Davis

Bought a tail light got to garage didn’t need hurried back because I knew they didn’t give me receipt they tried to give me a gift card the same cashier I just used cash to buy this item!!!!! There wasn’t a disagreement that I just paid cash!!!! So why should I have to get a gift card???????????

A driver in a white car around 2:30 3:00 today was speeding and cutting vehicles off in left hand lane and right hand lane almost causing an accident. People had to slam on the brakes to stop from hitting them.

The “manager” on duty name Gary was very rude and failed to answer my questions as well as lead me in the right direction of what I was acquiring to purchase. The other gentleman name Kyle was kind enough to help me out !! You go Kyle.

On the other note, the guy Gary is always a prick like he does not want to work there as well as everytime I visit the store he’s very rude and lack customer service entirely. It is the store 605 se 20th st,Fort Lauderdale fl

I went in tonight to Auto Zone Here in Gladstone/Kansas City, MO. on Antioch about 7:15 pm and asked for a scan code to be done on my truck, the 1 woman of ONLY 2 women employees on duty told me that they needed ID, I said; I dont need to rent it, I just need a code scan done on my truck.

She told me that auto zone cannot do it due to responsibility issues, and they cannot be responsible for reading, or help to read my codes on my truck. I was just there less than a week ago, and had codes read by an employee, and I bought Spark plugs to try and remedy the problem.

Now that I put in the plugs. I still seem to have problems, so I needed a code scan to see what comes up now. I am a perks customer, and I see the only reason is: that they were woman auto zone workers not wanting to go…

Good afternoon, I have been battling to get my insurance cancelled and credited on my account (060-962-4673) from 10/05/2019. The insurance was cancelled, but I was billed every month. Eventually I returned my debit order and later had it removed from my account and now doing EFT payments. I am still waiting for the credit and invoice disputes was logged - every time I phone it is the same story - it will be sorted out in 7 - 14 days - we are 5 months down the line and it is still not done. At least now the insurance is off my account now - but now the credit note is still to come.

I gave 0 ratings on 2 occasions now - but not one person from Vodacom customer care phoned me to find out what the problem is - shows how much Vodacom cares about their customers.

I left a call back yesterday…

My daughter went to buy battery for my 2011 Equinox and was told she they could not install it, but the mechanics next door could install. At first, it was going to cost her an extra $100 because it would take an hour.

She was pretty upset and head mechanic said they would charge her only $50 and then had to take old battery back to get additional money off from your store. This was her first day on new job in Charlotte and her battery was dead. So she took Uber.

She spent her first night at Advance Auto because I told her that they would install battery free. The employee told her that her battery wasn’t part of that deal. This sounds wrong on every level. The mechanics must have something going on with the employee from your store on South Blvd.

I have copy of receipts and hope that I…

I go to the advance in co op city in the bx ny area and manager there his name is Pedro and he has a repair shop in. the mall parking lot and when you go in. they never tend you right way they should be investigated by advance auto

This isn't the first time that I'm complaining, about, my life being in danger. The Kenilworth Wimpy Management Team should be disgusted in themselves! Over the years I've had dirty steak knives put on my Wimpy table. I cannot believe that no one has done anything, about, it!

My life matters to me.

I visited store #7779 on South Queen St. for a dead battery issue. When I walked in and explained to the representative my issue, he turned to the other representative and stated "man, you gonna be out there all day".

The other representative asked me what type of battery I had and I explained it a one I purchased from Advance Auto and wasn't sure of the expiration date and if it still had warranty. We went out to check the battery and could not find the date, so we went inside to see if we could look up my information from my phone number.

Inside, the representative asked me my phone number and checked the system and could not find anything, I gave my other possible phone number and again, the system came up with nothing. He asked me if I had any other numbers and responded by saying no…

THE GRANITE CITY ILL. STORE MANAGER SAYS, THEY CANNOT EXCHANGE WORN OUT LIFETIME WARRANTY BRAKE PADS UNLESS THEY ARE DEFECTED. NOT ORDINARY WEAR! I HAVE BEEN DOING BUSINESS WITH AA FOR SEVERAL YEARS, I NEVER HAD THIS PROBLEM BEFORE.

Store in Franklin park I'll has the most disrespectful employees. Call and ask about a part and I get some stoned or drunk guy answering the then get told fuck you and hung up on since they don't understand english. Your special employee Alberto was the one who answered the 715 PM 9/19/2019.

My brother has an account with your establishment. He purchased a socket for my vehicle which ended up not fitting. He gave my the receipt to return the item and as I went to one of your stores, they stated to me that no electrical components weren't returnable.

I asked how is that possible when there was nothing stated in writing nor stated to me nor my brother. I really think that's unacceptable and not right if a client receives the wrong item. At least on commercial receipts and regular it should state that at all time everywhere...

Hello, On 8/27/19 I went to the Skowhegan, ME location. I have always done business here so my truck is well known and in the system. 3..... This day I had purchased plugs and wires. Well I had put them in things were going great until I was stranded on the side of the road...

00 tow later to now find out they were not the right plugs or wires and this has caused damage to my heads. My Mechanic called Advanced and spoke with the person who acknowledged he messed up. His name is Stacey.

00 cost is now going to cost me wayyyyy more. If we can get this settled easily I would like to do so if not I will be in contact with my lawyer to handle this situation. My contact information is…

I bought a set of lights from the store got treated rudely didnt even make it to register yet and they looked at me when I came back saying they dont return the lights and I even said so yall pretty much ripped me off then 20 bucks and the guy legit said yes that's what happened.

This was at the alpena michigan advanced auto parts store I am very not satisfied and will never and will tell friends and family and post it on social media everything not to ever go to advanced auto parts because it is a joke and they sell broke things to people.

I am extremely unsatisfied and I spend thousands here not anymore I'll never come to advance again or anyone I know wont come here in there lifes eithor again

73v, measured 700cca, rated 800cca, temperature 103 F. I asked the clerk to check with my phone number to see if the warranty was still good. He checked and supposedly it showed the battery was still under the 3year warranty ,but another clerk came over clicked on the page then stated that the battery had been warrantied out.

I am left with the question of Is it a limit on the number of times to replace the battery even if the warranty is still in effect? Did the clerk just tell me it was warrantied out to avoid replaceing it to get another one purchased?

I would like some more information on this. Can someone please contact me for further assistance? I can be reached at the email address or phone (757)355-3228. Thanks.

I stopped at your location on Heckle Blvd. Rock Hill, SC to purchase a headlight for my vehicle. Miguel stated I can buy one but they wouldn't be able to install it. I explained purchasing items from Advance Auto parts in the past and they installed before.

Miguel said they don't install anymore. I took my business to another parts store not too far away and will never shop at Advance Auto parts again for anything.

I have life time warranty on my power steering pump and the employee wants to change me $46 more because they don't have the same replacement part

I was contracted to do the lawn maintenance at store number 8390in Madisonville, Kentucky. This started on June 23, 2019, by Emerald lawn care of Burton, Michigan. I completed a total of 5 mowings at store number #8390. I also removed several invasive plants from the flower beds and Holly bushes in those beds, and I have not received payment for the services that I performed.

00and I was informed by Emerald lawn care that I would not receive payment for my services until the manager of the store. The work tickets that were left at the store on the managers desk, for his signature verifying that the work was performed, are still waiting for his signature for services performed 2 weeks ago.

When I went to the store to retrieve the work tickets, it was found by one of the other employees of…

I ordered parts for my truck they were supposed to call me when they arrived at the store but I had to call them when I got there they only had part of my order and half of the order was wrong and then they tried to say I told them the wrong vehicle like I don’t know what I drive they ordered parts for a gmc jimmy and

I have a GMC Sierra then I decided to just get my money refunded they could not and did not know how to get the credit back to my credit card and they finally got half of the money refunded and said they would work on the other and call me when they had it once again no call I had to call them went back to the store and

they still had not gotten it right even the manager didn’t know what he was doing the store is the advance auto in Cleveland Georgia it’s sad they don’t…