Advance Auto

I ordered parts for my truck they were supposed to call me when they arrived at the store but I had to call them when I got there they only had part of my order and half of the order was wrong and then they tried to say I told them the wrong vehicle like I don’t know what I drive they ordered parts for a gmc jimmy and

I have a GMC Sierra then I decided to just get my money refunded they could not and did not know how to get the credit back to my credit card and they finally got half of the money refunded and said they would work on the other and call me when they had it once again no call I had to call them went back to the store and

they still had not gotten it right even the manager didn’t know what he was doing the store is the advance auto in Cleveland Georgia it’s sad they don’t…

On Thursday, August 8, 2019, I had an issue with my 2005 Ford Escape's battery. I put my battery charger on the battery overnight. On August 9, the vehicle started fine and I was able to drive to work that morning.

I went out to my vehicle over my lunch hour to see if it would start which it did and I left it running for approximately 20 minutes. When I got in my vehicle to leave work, the car wouldn't start.

I had to have someone jump start my car and I drove to the nearest Advanced Auto in Council Bluffs because I wasn't sure if my vehicle would make it to the one I normally go to (609 32nd Avenue, Council Bluffs). I stopped into your store located at 2729 West Broadway in Council Bluffs and told the man behind the counter that I would like to have someone come out and check my battery…

Purchased a 5 gallon Mobil 1 + filter. I also had a $5.00 Speed Perk reward and checked final price online - total price with reward should have been $29.95. Went to local Advance AutoParts store #01802. Was told my speed perk reward had already been reclaimed and there was nothing they could do - final price $34.24.??

After this I called the complaint line (1 877 238 2623) option 2, talked to an agent who said she was very sorry for what had happened at the store and would issue a $20.00 reward to my Speed Perks account and should receive an email verification within 2 minutes.

I never received the email and checked my Speed Perks account once again and no change, still showing the $5.00 Speed Perk that was not valid in the store. The reward ends in ZEGN5 expiration 11/04/2019.

This…

Went to return a tool unsused still in package was told that i won't return it bc i used it filed it and pained it... Zipties were still on it.... Deans bridge road advance wehen i called for CSR name they hung up in my face.

I shop at store #06049 all the time. Every time I go into this store some of the people that work there have attitudes. I recently purchased chrome trim and realized when I went to put it on my truck it had been a return because it would not stick.

I went back to return the item for a refund or replacement and still got an attitude from Juan R. I would just like everyone to pleasant with anyone that comes Into the store.

We have a 2006 BMW 325i. Bought a battery a couple days ago, my husband installed it in trunk but it has to be programed. When we took it on a trailer to be programed they recommended we get a better AGM battery, $$.

We wanted a good battery. Salesman at store said this was battery for our car that came up and he never recommended any other alternative, better option batteries. Tonight we tried to exchange the one for the other more expensive one but were told by the employee at Salem Run, Fredericksburg, VA location that we can not exchange the battery because it was installed already (installed by husband but

not yet programed or driven) and that they can only return/exchange if defective. 00 in the trash. You'd think they'd want us to buy the more expensive one, and I'm sure they'd…

I today purchasing clean products for my 2005 ford f-150 FX4 pickup. I asked the sale associate Joshua for help finding a bulb for the truck. He began making insulting remarks like oh ford found on road dead. When ask to stop with his insults he continues with Henry Ford use to go to a junk yard to see all his cars.

00 of product and told him to stick them. And walked out. No apology nothing. I will never buy another thing in your store again. Just to be insulted. And I will make sure all my friends never buy at your store either.

One employee was seen giving the finger gesture and cussing on different times Jon is his name in Fayette square wv

At 12: 35 pm (noon time) on July 3, 2019. 00 core for the old battery for my 2000 New Volkswagen Beetle and to get a battery for my car key. I was waited on by the Store Manager Jerell Alston (240)455-3616, he told me that he would take the old battery but his computer was down and I would have to wait 2 hrs. 00 core refund.

Then I asked him for a battery for my key, he took my key to the back of the store to find the battery replacement. As he was replacing the battery to the key he use a flat head screw driver to open my key then some how destroyed my Transporter Chip inside my key.

I was there for over an hour because he could not put the key back together. I asked him to let me see the key because of how long it was taking him to put it back together and I notice that where the…

At or about one month ago I contacted the customer service for advanced Auto on Paxton street in Harrisburg PA, regarding a racist incident that I was a victim of ,a few days later I received an email asking in regards to what occurred,since then I have heard nothing back from anyone .I am not satisfied with how I was treated and am taking a step to go around the management in this particular establishment ,I would like to be contacted and would like a receipt of my correspondence.i can be reached at 717-543-8578 at anytime,

Stopped at advance auto in San Angelo, TX because I needed to get the codes related to the service engine light. the guy was the most unfriendly and least helpful person I have ever come across at an auto parts store.

He did run the scanner ( turning my van off after I explained I was concerned it wouldn't start) told me what the codes were showing but refused to give me the codes. He said about 5 words to me in total. Waste of my time.

I have been travelling the country for the last 5 years and have never had such an experience at an auto parts store!! Will never go to advance auto again when there are so many better options available!

00 Tried to take back unused with receipt. They will not. If I buy tools at Home depot or Lowe's I have no problem. I will not buy anything from advanced auto again. Moonville,SC has a new store moving in I will give it a look.

Travis Lee at the Ahoskie NC Advanced Auto Reversed the pads on my battery Posts red & green putting them in backwards. I returned & asked him to correct the error as I learned the were backwards by jumping my low car battery with reversed polarity based on his positioning of the pads and

it made a loud POP which could have proven catastrophic by exploding with acid going in the eyes & on clothing causing severe burns. He nonchalantly took his own sweet time when I arrived and waited on customers who had come in after I arrived.

Finally he went outside with me and All he needed was a simple wrench, I was quite angry at his slothful demeanor and NO apology. HE TOLD Joey the manager to do it! and went inside, He should be FIRED he doesn't want to work & his demeanor does not reflect the…

first time in this store in 2 years because the last time was not a good experience! should have known better and driven 17 miles to the competition. i guess when you are the only game in town, you van get away with having a non-customer service attitude.

i wrote a check for my purchase. the machine declined the check. interesting, i had just balanced the account and there were a few thousand dollars in the account.....The clerk called the manager (Tony) who said that it is not unusual and likely not the bank but the third party verification service that advanced auto uses, he continued, it happens quite as bit.

W O W. you have a 3rd party service provider who has a known problem and you do nothing to rectify the problem, instead PASS THE BURDEN OFF ONTO YOUR CUSTOMERS to make it work…

The worse customer service ever. 1. I asked the guy did they put on windshield wipers, he said i'm with a customer you have to wait your turn, and he went outside so I got in line 2. I then asked the young lady that was behind the counter who thought she was God's special gift if they installed windshield wipers and she said I would have to wait for the guy to come back so

I asked her if she could help me get some transmission fluid, she said in a nasty tone and taking a deep breath it's on the back wall, so I said is it a specific kind that I have to get again she takes a deep breath with here eyes rolling to the ceiling and says you have to go back there and look for the kind you want.

I decided to go to another AA. the guy came back in the store I bought one windshield wiper from him…

told counter person make, model, year, 4 barrel Rochester remanufactured carb, with auto choke,, even took in one for core charge, this was on 6/27/19 finally received it at store on 7/10/19, got home open box,, wrong carb,, they sent a 2 barrel Rochester carb, called the store they put me on hold 15 minutes then told me to bring it back..

the male behind counter this time tried looking it up , said he could not find it , but want to sell me a elderbrock carb at a higher price,, then he was coing to refund my money but could not produce my carb core, said it was shipped to va. to be rebuilt.

I would had to call back and talk to a don. that the two employees in the store could not do anything.. I have 7 pickup trucks I maimtain,, a lot of parts to buy, but this reaffirmed that this store…

To whom this may concern, My boyfriend works at the Monmouth Illinois location. And his boss treats him like he is garbage. She has called him worthless, stupid and useless to the company. He goes to work just everyday and works his ass off to support his children.

I don't feel like she should be running that store.

Also please do not disclose my. Name to her.

o. man who has purchased items from Kragon / Oreilly located at 701 Central ave. for past 25 years. i suggested that perhaps employees should be better trained. I was shocked by his attitude & laziness so I again I discribed item I needed with his reply was that I didn't know what the fuck I was talking about & get the fuck out of HIS store!

ADRIAN SHOULD NOT BE WORKING WITH THE PUBLIC. Thankfully Auto Zone opened a store in Alameda !!

I bought a new battery on Sunday. The battery went dead on Wednesday left me stranded. Return it only to be told I had to leave it overnight for them to charge it to see if it was bad. Got there this morning and they had not even charged it.

Said they could not give me a new battery because it would void my warranty. So now I'm still stuck waiting.

My name is Jackson Stroud. I live in Sarasota Florida. The end of last week My truck was not cranking so I jump started it and then I went to the store by my house on Fruitville Road in Sarasota . An employee tested my battery while my truck was running and said my battery was fine. He told me it was my alternator . They didn’t have one so we had to go get one at a nearby auto zone. The alternator for my 2014 Silverado was $300.

After we installed it my truck ran ok then it wouldn’t crank or it would but not without sounding sluggish. Today I went back to the same advance auto on Fruitville. The female assistant manager tested my battery and said it was no good. I was upset because the other guy said it was good and we spent all that money on an alternator we really didn’t need.

She…

YOUR WEBSITE IS THE ABSOLUTE PITTS. YOU HAVE LOST MY LAST 5 ORDERS. i CAN NEVER PROGRESS BEYOND BILLING TO PAY OR CHECKOUT. WHEN CALL CUSTOMER SERVICE NOONE EVER COMES TO PHONE A ND CHAT IMPOSSIBLE BECAUSE NO ORDER NUMBER NEVER GOT PAST BILLING INFO.

yOU ARE GREAT FOR AMAZON. i PREFER TO BUY FROM YOU JUST NEVER CAN CONSUMATE THE DEAL AND IN FRUSTRATION BUY FROM AMAZON. I HAVE 6 CARS TOO BAD FOR YOU. YOU WILL GO OUT OF BUSINESS IF THIS CONTINUES

Dunkirk Maryland location. Over the years I have dealt with High Gear, Trak Auto. Somehow or another you guys need to re-hire the guy Sandy I think he used to be the manager at the Dunkirk store store because it seems like you guys are hiring young and experience people who really don't care about customers.

I don't have an automotive shop but I have worked on a lot of cars and still do, I like supporting local business but maybe it's time for me to consider buying from RockAuto or another supplier. PS: one of your employees seems to like sitting in his vehicle for long periods of time.

I visit your store in Hopkinsville on June 11 this wonderful employee name Jessie really gave good customer service she was friendly kind & caring I went in upset but she was calm talked to me checked my battery and even gave me a chair to sit down seeing I was old and not feeling good she gave me that extra caring 100% customer service took care of my problem very professional her 5 years working there really showed she loved her job took completely interest in me as a customer Thank her she deserve a raise & reward she made my day..

let her tell the rest I was 100% satisfied when I left. Again Thank Jessie from the Bottom of my heart at store 8330 Hopkinsville Ky 42240 Sincerely Valeria Adams 6/11/19

We walked in and there was someone in front of us. That is fine. Then after Jayne was done with that customer she talked to him for a couple minutes before getting to us. Then once she finally got to us she got an attitude after we told her what we needed, which was a T50 3/8 drive socket and a 3 inch extension. That was it.

Cause we needed to use them in the parking very quickly. So she came out with a 9 inch extension and got an even bigger attitude when we told her again that we needed a 3 inch extension and from the back she told us she could give us a 6 inch extension.

After she said that we told her again that we needed a 3 inch and she gave us more back talk and attitude.

Ordered a part yesterday around 2:49pm was told over the phone part would be in next morning. Got to store around 11am next morning no part available. Was told by employee that there is no number to call to find out what the status of part is.

Very inconvenient costing me more time and money

In reference to store number 2413, were I able to give zero stars, I certainly would ! I showed up right at closing, 6pm central time, to be told I could not have my prepaid online order. Mark was very rude to me and threatened me with police action If I would not leave.

Not sure why this store gets to close earlier than other stores.

Also the mobile version of Google still reflects this store is open until 9pm. This will be my last purchase with Advance Auto. I am in retail sales as well and I would be fired for such action. For this once Car Quest location it would seem they are more concerned with corporate sales rather than the individual.

Came in to get coolant for a VW Passat 2003. At the counter asked to. Verify this coolant selected is pink. The Preston European blend says good for euro cars (VW). Took it home and opened and it was blue. This is not the VW pink solution I asked about. I went online and ordered the proper brand/blend. The store would not return the blue coolant saying it was opened and works for VW.

It is not the pink brand I stated I wanted and the store misled me to the one I did not want.

I wish to return the product for a refund

I bought a electric fuel pump for my car and I got another manual fuel pump for my car from auto zone when I installed the electric fuel pump it set my car on fire under the hood and did not damage the electric fuel pump I want back to get the right parts I need to change the electric fuel pump in to get the right one they said that they can do it

I was sold a battery and then found that it was the starter that was bad. The sales lady didn't test my old batter first but did AFTER the new one was installed and found the old one to be in perfect condition.

She refused to refund my money, so now I have 2 batteries when I only need one. I just want my money back. If she had just tested the old one first, this would not have happened and I should not have to pay for it.

Regarding Advance Auto, 5120 Library Road, Bethel Park, PA 15102: Ordered parts by phone and was told they would be in the next day. Told rep. to hold for three days for me to pick up. Drove to store three days later to be told all parts not in.

Asked why they didn't call me. Manager ken said they didn't have my number. They have my number in their system, in fact used to identify me for ordering info. I hate LIARS! Went to new O'Reilly nearby. Had all my parts in stock, better prices, and $10 off additionally for being a new customer.

O'Reilly it is from now on. And the icing on the cake is I have now been waiting for 40 minutes on their corporate complaint line for a "team member" for my "very important call to us". No wonder their stock has gone nowhere over the past 5 years!

Your online chat and Contact page has no e-mail for me to send you pictures of one of your company's failed rotors that is an abomination of workmanship and quality control by whom ever you purchase this item from. I am contacting you so that you may realize the junk your being sold and the danger your putting the consumer in. SO, I will send the pictures and then we can discuss your appropriate course of action for this issue.

Respectfully,

I have tried for 2-weeks to get ob line and order parts. The On-Line message always says you are down for a Tune Up/ Speed Perks discounts only available On-Line. Everytime I go on line and select the items I want, the page comes up and says the site is Down For Repairs. The phone number for Customer Service says someone is available every day, 7 days a week. I call the Customer Service Desk and get a recording that they are closed and to call back later and hangs up on me. My Speed Perks Rewards and Discounts are about to expire and I cant reach anyone to help resolve the issue. Please call me to resolve the issues so I can use my rewards and discounts. Thank you.

443-506-7597.

I purchased an elderbrock carburetor from the chilhowie store and it is defective they refuse to refund my money I do not recommend shopping here to anyone

I bought a starter for my F150 told kid at counter it was manual shift , he put in automatic, said was no difference. It lasted few weeks, I went back to store they tried to tell me I installed wrong, but finally swapped me another one.

Two days later it was in way out again , same manager of store Bobby, said it was an ignition problem not their starter. I brought truck to a shop they found no ignition problem. Just that store have me wrong starter.

It cost me over $ 250 for shop repair to get rt. Starter on . As well as my $97 for starter from your store. Showed Bobby my recipiet but he wants no part of refunding me at all. At this point I want payment for all i have put out.

I also lost a day and half of work over all this. I have lived in 3 different states in my 52 yrs. A is by far…

The computer technology sucks. Literally. You guys run hp rp5800 computers, and the hardware in the computers can’t seem to keep up with the software because you guys are literally pushing strong software into a week computer system. The computer has to be able to compute. You can’t give a 2nd grader an algebraic equation and tell him/ her to solve it without there being an issue. The avdvance auto parts computers at Bowleys Quarters keep crashing because the hardware in the computer needs to be updated itself. All in all, the computers can’t process the software in the system.

P.S. Replacing the hardware with the same thing does not count as updating it.

I stopped by advanced auto in my home town of brazil indiana cause i lost poer to everything while driving i walked in and talked to a guy by the name of ricky told him my problem and without testing anything he said it was my alternator i asked him to check the battery so he brings out a battery tester and then runs back in and comes out with a meter and

test my alternator he never load tested my battery he said that i needed to hurry up and get home get that alternator off and come back and get an alternator i had my 3 kids and my girlfriend in the car i was worried the battery was going to die before we got home and be stranded so i get home and pull off the old alternator go and

get a new one from advance install it and the battery was still not holding charge i went to walmart and…

took a battery to the sweetwater, tn location to have tested to see if it was good or bad there was three advance employees standing at counter talking amongst themselves (no customers in store other than myself) an older black gentleman asked what I needed I asked him to check my battery and he refused to step outside and check it I was told to take a small cart and load battery onto it and bring inside when I questioned why he couldn't step outstde and

check it on the tailgate of my truck he made some smart remarks and said he was letting me use the cart. I have had several batteries checked here in the past and have never had to bring one inside unless I was buying a new battery.

this is very poor customer service not sure I will be back to this location. wayne shaw

Ordered a shift cable for my car and was told that it would arrive 4/6/19 around 7:30am, called this morning at 11:00 am to see if it had arrived and employee told me that their parts truck would not be coming today. I ordered this cable through you people because I needed it asap, if I would have known it wasn't going to be here today I could have overnighted it from another retailer online.

What really makes me upset is the fact that I came in and paid for this item in good faith believing it would be here today. LAST PURCHASE EVER FROM THIS STORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I spoke with the rudest manager at the Denham Springs Adv Auto parts today. I brought in a battery I purchased fron that store aprox 6-9 months earliey. She pulled it up on the computer. The maniac shop told me it would not take a charge.

I went their to replace it but the manager said no and cursed me out of the store using foul language i was not rude to her but the man in line behind me said to her a bit ruff in reality their s**t gos bad often. She then told me to leave.

I told her I didnt say that but she told me she didnt gife a F**k and made me leave. 225 454 3054 I want to speak to someone about this. I went to napa and had to buy a battery new.

I expected to pay something but just not full price. She ran me out and the other gut because she was just so angery.. I will never go…

Poor customer service by employee at Carrollton Kentucky store. Tried to return an item that I had ordered online. There were two guys working and the older gentleman was very disrespectful and unhelpful. He informed me that he wished that they would stop the online orders because all it does is create problems for them.

I informed him that the reason I order online is because they do not always have what I need in stock and it was a promotional deal. He said but I am returning it and I would have to come back the next day to return item.

I also wanted to buy some sway bar bushings and he was very unhelpful in helping me with my selection.

I purchased an onboard II scan tool. It does not work like the tool a had purchased in the past and it cos twice as much. I wanted to return it for a refund. Store policy is not to refund purchase of electronics.

I opened the package, tryed it and found that it did not behave as the tool that I was attempting to replace. I do not plan to patronize your store chain in the future. (202)498-7952

On 3/17/19 at your Millsboro DELAWARE store I tried to purchase a brake light for a 2007 GMC denali the first person could not find it on the computer but gave me one that should work it did not work. This evening i tried to return the bulbs with receipt in hand but was told i could not return them because the package was open.

I asked the young lady if she could find me the right part but she could not find it on the computer. 00 and still no part. This is not the first time i have experienced this incompetence in this store but it will be the last.

i have spoken with many people in town and have heard similar stories or worse.

Zero stars is my rating. My (adult) son went into the store to rent a tool for someone that was doing a repair on his car. " The immediate response by the employee was, "We don't rent 'Ummms" here". My son continued to tell the salesman what he needed (a bearing press) and he proceeded to go to retrieve it.

My son added that he needed the removal tool also and without looking back, the salesman said he didn't need it. He came back to the counter, dismissively said, "We don't have it," walked past my son as if he were invisible, and instructed another salesman to assist 2 other customers that had just walked in.

We left the store and went immediately to AutoZone where he was able to get what he needed in 5 minutes and without the nasty attitude of a incompetent salesman. I will NEVER walk…

M. to purchase a tail gate cable and a driver side rear tail light assembly. ). Your customer service representative had difficulty figuring out what a tail gate cable was and had to ask another associate to help him look it up.

It was so bad, my wife had to draw your sales person a picture. They said they did not have the taillight assembly, but would order one and it would be in the next day. My wife called the morning of the 10th to see if the taillight assembly had come in.

The lady told her that the tail gate assembly she ordered had not come in yet. My wife explained that she did not order a tail gate cable as she purchased one the day she was in your store, but had ordered the taillight assembly.

We went to your store got a refund on the tail gate cable we prepaid, but did not…

Tried to order a simple part and when I showed up to pick up the part, they told me there was a mistake and that it would have to be another week wait. Showed up next week and they told me the same thing.

Somehow it wasn't being ordered even though I has already paid for it. Unbelievable. So unprofessional. They were just looking at me like I was stupid. Rude. Not helpful or apologetic. Never offered an explanation, or discount or any attempt to make it right. Completely wasted my time.

I swore never to go back in there again but they are 5 seconds from my house and by far the most convenient SO, I went back in today, against my gut, to pick up a simple oil filter. How hard could that be right?

As usual I walk in and nobody cares. Not greeted by anyone or asked If I need help. Where are…

i switched from autozone to advance for many reasons but today i will switch back to autozone for one reason. you guys say you will install wiper blabes free but today i bough some and asked if you guys would install them.

i got a laugh from the fellow helping me and asked if anyone else wanted to install them. they did not get installed. he said he was only part time, two days a week and wasnt going to install my wipers in the rain.

i am sure that nothing will result in this email but i will go back to autozone. you guys made me feel like shit for asking you to change my wiper blades. the covert ave store in evansville indiana sucks, they used to be so helpfull.

good luck on your customer service. i will let everyone i know how you guys treated me.

advance auto parts store # 06998 Item was sold to my father that is 80 years old and was told he could return it if not what wrong with his Rav4. he was sold an 800a jump starter that does everything under the sun. flash light. cell charger. jumper ...

the most expensive item that he would never use ... but it didnt work and he needed a new battery in which he bought and was told he could return the item. Now i go to return it and was told no... not happy.

he was over sold i feel and now he has been taken advantage of. Collins 17 kent blvd ip ny 11558

nothing had been rung up for the other customer the worker very rudely just rung the other person up and me standing there I could have understood if the other customers purchase had been rung up already but it hadn't been this is also the second time this has happened to me at this store so in that I refuse to shop at advanced autos store in Irvine ever again and

am going to recommend no one else do it as well. There is an older man that works there that is rude to customers..

Iv spent thousands of dollars at your hbg store at paxton and 29th it's disturbing to me that three of your employees would at different times over the last month two challenged me about being retired on disability and where I've worked in the past also another referring to people from hbg and I don't think that was proffetional at all I'm a thirty sevenen year construction man and mechanic who has a disabled spine that can't be repaired I have never brought up wear I have worked unless one of your employees has asked and

asked again and again then when I tell her why she snickers like a smartass she's probably never changed a tractor trailer tire and probly never will who the he'll does she think she is I wish I would have got these three people's names but until.

The last smartass…

I don't usually complain when I have a bad experience somewhere, I just choose not to do business at that particular establishment. This however, I feel that I need to voice my complaint and hope that it keeps other people from the same experience that I had.

, I see a female employee sitting on a retaining wall outside the store, talking on her cell phone. Upon exiting the car, I can hear her, loudly using very offensive profanity in her conversation. Words that were used include taking the Lord's name in vain and just about every other word was fucker or fucking.

I went on into the store and several minutes later she came into the store as well, still VERY LOUDLY cussing every other word. I was very surprised to hear this kind of language from a young lady, yet alone from an employee…