Advance Auto

Iv spent thousands of dollars at your hbg store at paxton and 29th it's disturbing to me that three of your employees would at different times over the last month two challenged me about being retired on disability and where I've worked in the past also another referring to people from hbg and I don't think that was proffetional at all I'm a thirty sevenen year construction man and mechanic who has a disabled spine that can't be repaired I have never brought up wear I have worked unless one of your employees has asked and

asked again and again then when I tell her why she snickers like a smartass she's probably never changed a tractor trailer tire and probly never will who the he'll does she think she is I wish I would have got these three people's names but until.

The last smartass…

I don't usually complain when I have a bad experience somewhere, I just choose not to do business at that particular establishment. This however, I feel that I need to voice my complaint and hope that it keeps other people from the same experience that I had.

, I see a female employee sitting on a retaining wall outside the store, talking on her cell phone. Upon exiting the car, I can hear her, loudly using very offensive profanity in her conversation. Words that were used include taking the Lord's name in vain and just about every other word was fucker or fucking.

I went on into the store and several minutes later she came into the store as well, still VERY LOUDLY cussing every other word. I was very surprised to hear this kind of language from a young lady, yet alone from an employee…

My car just got a jump to start... So I came directly to Advance Auto to assist me, because you advertise that you will install batteries on your store front as well as your website.. Sunday Afternoon in Store 07308 Raphael G.

Told me he couldn’t install my battery, because it wasn’t easy to do like his 2001 vehicle and that I should go a near by shell gas station to pay an additional $40 for them to install. The store manager didn’t assist me and also told me to go to the nearby Shell gas station tomorrow to have my battery changed.

They also tested my battery and told me it was Very low and it wouldn’t make it to the morning. But still wouldn’t assist me as a customer. So I returned the $200 battery and took my business to Auto Zone and they gave me the best service.

You are losing…

I went into the advance on McGrady drive in Cleveland tn. I was looking to spend about 4000 dollars due to I needed a new motor and stuff to go on it. The cashier was new so another lady that was short with brown hair came over.

She has problems as well looking it up. My wife mentioned could you look it up by vin where I had it there. She said she could so she went to screen. My wife asked her if she was clicked on right box on the screen where there was two on there.

She sated that she had been working there for three years and if she would like to come back there and do it here self better go ahead. I tole them that they sill not treat her that way and left.

They missed out on a 4000 dollar sale and I have never had such poor customer service from and advance like that. I would like…

was in your store# 4570, on Berkley blvd in Goldsboro nc on 09/08/2018, i observed one of your associates (chris) had his name in red letters, verbally harass another employee and accuse him of being discriminate of /thinking of being discriminate of hispanic / mexican cultured people in front of customers and fellow associates.

As a customer i don"t think that it was very professional or in good judgement to verbally humiliate, try to get the associate to make the comments that he was looking to get. when the associate did not respond to the anticipated remarks the conversation ended.

As a customer and filing this formal complaint of observed unprofessional actions to the employee by the individual mentioned, i hope that no retaliation is taken against the employee that was humiliated…

Service sucked

Store #2480. Given the current political climate in the country, I find it a bit racist for this company to choose a side so publicly. I entered this store to find a black and white American flag with the blue stripe.

A balance would have been to have seen in the same series of flags a 'Black Lives Matter" flag as well. Haven't said that, Why would Advance Auto make ANY public statement (the flag) on the political/social affairs of the country given that people of all walks of life buy your goods. Very offensive. Needs a fix.

Product does not fit correctly. Cut out for the gas cap is incorrect although it is suppose to fit the 2015 JKU. Per Advance Auto Parts policy I am unable to return product as it was removed from the packaging and installed only to find out the cut out was incorrect.

10 years ago I changed from PeP Boys to ADVANCEd AUTO because of poor, slow disorganized service. Today, after many months of poor service/guarantees,and attitudes at Advanced, attitudes I return to PepBoys. Same bad service but maybe PeP has gotten better in 10 years. We will see. PS: Perks account is a joke. I understand that huricane Maria affected our island severely, but the attitudes and store systems are a mess. Ponce/Valle Real,Puerto Rico. The mechanics there are doing ok though.

-PS: The store at Carr-14 in Ponce,PR is fine. Manger with name of "Joan" is outstanding. (but has no mechanic service) - The store at Yauco Plaza is bad.

I had bought a purolator oil filter for my daughters 2003 Toyota camry. I proceeded to change the oil and finished took it for a ride and noticed oil under my car on the ground . I jacked it back up and wiped the filter off again and decided to run the car and check for the leak.

after a minute I notice an oil leak at the top of the filter so I took the filter off and noticed a dip in the oil seal gasket at witch it was defective during manufacturing. I had been given a case of oil filters from my brother that was for a corolla .

I measured it up and put it on it was a little shorter but worked. I took the defective one back to return it and Corry said that he could not give me my money back because it was use he could only give me an exchange.

Well how could I tell if it was defective…

I called the Adavanced Auto Parts @ 9924 Knockando Ln Huntersville, NC 28078 United States. I spoke with the store manager Heather what I was told and she was very unprofessional and rude on the phone. I asked her politely to call me sir instead of Honey and she went on the give smart remarks and continued to be rude. She needs to either be re-trained on how to properly speak to a customer or have her formally apologize to me for her actions. This is completely unexceptable.

Thanks, Adam Ramsey aramse17@gmail.com

00 and if I want to save money I have to give him $20 cash to go to his pocket. If I will return the used battery he will give me back around &10-15 dollars back to my card. And if my card will be declined I need to give him $10 cash for his pocket.

The cash I will give him he said has nothing to do with the store. This is definitely extortion to the customer and this is illegal. Anywhere you go,this things don't happen. Asking money from the customer is illegal. How much this guys are earning under the table w/o the knowledge of your company?

You need to do something about this illegal activity that is going on to your company. I started to raised my voice and told them to stop playing, that's when they stopped and say sorry and I even told them to call the police because what they are…

I walk in on Sunday May 20, 2018 at 6:45pm in the Advance Auto at 5848 Babcock Rd. Asked the two counter employees if they could perform a quick diagnostics because my engine light came on and my Jeep was running rough.

So the employees told me that since it was sprinkling they could not perform a diagnostics because it was there policy. So left and went straight to AUTOZONE and the counter employees there were more than happy to assist “even w/ it sprinkling” took the EE less than two minutes to run the diagnostics and get the engine code.

It turned out to be a bad Spark Plug Coil, so I purchased the part and it fixed the problems. So this is way AUTOZONE is number one because they go above and beyond to assist even w/ a little sprinkle.

This is a great example of way Advance Auto is…

I purchased a new battery from Advance and also requested the free installation. They sold me the battery and never stated that it would be an issue to replace. Once the technician came out and began to work, he informed me that he was unable to replace it and I needed to take the battery to some place like Jiffy Lube where they would charge me an additional $55 on top of what I paid Advance to replace the battery. Horrible service!

I am out of food. I paid 50 fillers to pay someone to pick up my fuel pump today. Spent all day and paid a mechanic. Fuel pump motor I was defective. Now I have no way to work and have to drop the fuel tank again.

Now I can't get to work again tomorrow. Or return the part . this is the second time I have gotten a new part that didn't work... 00 on delivery and mechanic.. Now I can't fuckin eat or get to work.

I swear to God I will make sure you go down... I have trusted you for years.

I proceded to load my van. He told me to go ahead. k. I asked him why. I would like for someone to explain to me what im missing in this . Rodger Bronk 978-455-2208

Russell springs, ky store. I work at local dealership as mechanic. I called your store for air filter, talked to Edgar, and he told me that he had a certain filter that he would send over. When it arrived, it was different brand than he said.

I was upset, he failed to make courtesy call to explain. The driver then went back and told Edgar that I had called him an idiot, true.

However, Edgar then called dealership balling me out, very unprofessional. The dealership is now going to drop the advanced account and do business with another. I dont expect anything to come of this, as most corporate complaints are dismissed. At least your corporate management will know. On them now...

Dear Customer Service Department, Management, etc. I am a long-time customer of your company. I have never had any complaints, or issues, until today. I am utterly appalled by the so-called customer service that my husband and I received there.

My husband is a 100% PTSD disable combat Veteran. He has served two tours for this country in Iraq. I am not only his wife, but a paid caregiver through the Veterans Administration Hospital. It takes tremendous effort on his and my part to get him out in public, and I have been slowly trying to show him that society is ok.

What ever progress I may have made was completely eradicated today by a staff member at your store in Greenup Kentucky. My husband and I went to the store to use the code reader because his engine light came on.

We have one at…

I was in the brewton al advanced auto parts store to on 1 27 2018 to see about getting a few parts for my car and there was an employee in there who smelled horrible like she had not bathed in weeks. She had dirty work clothes on and kept passing gas.

The whole store smelled horrible and she was very rude and snotty was not nice at all . the name on the ladies shirt was heather . i think she needs reeducated on personal hygenie

I have purchased over 3 alternators from your company with nothing but problems. I went to your store in sommersworth, nh. I purchased the first one and it was the wrong size. It was too big and wouldnt fit in.

the second one over charged and would cause fuses to blow, and cause the battery not to charge right. Which caused me to buy a new battery BECAUSE I THOUGHT THAT WAS THE PROBLEM. The batteries I had in were only 3 months old.

So I returned the battery and go another alternator. This one went ok but was still have fuses blow. Until one day I am dead on the side of the road. I had to hire a mobile mechanic to fix it.

Come to find out that the bolt on the back was broken and it was arching. This was found by the mobile mechanic. He put a new alternator from another company. Guess…

On December 29,2017 I had to have my battery jumped by roadside service. I went to Advanced Auto to have the battery checked. t was prepared to purchase a new battery, if I needed. Even though signs were posted on the building indicating free battery testing and installation I was informed I could not have testing or installation of a battery. It was too cold .I had parked at the main entrance to the store just a few steps away from the main entrance. When i requested to speak to the manager , I was told he wasn't there. No-one redirected me to another location.

On December 30, 2017 again I'm searching for someone to jump start my car apparently I did need a new battery. I'm 62 years old grandmother and don't know anything about cars. It's a shame that I can depend on the services…

Went into your store in Wiggins Ms 12/16/2017. A black man was on the phone with someone so I waited. While I was waiting a black customer came in be hind me. Do to the fact that his actions clearly showed he was being racist towards me me my family and the friends I have told so far want nothing to do with a store that approves of their employees being racist against customers.

Y. (which I have done in the past) to purchase light bulbs. The date of visit was Nov. m. Upon entering the store three of the sales associates were in conversation. The content of which was not what one would expect in any public setting let alone a place of business.

The amount of profanity that was being used would make a trucker blush. The little bit of content that I picked up was lewd at best. The volume of the conversation was loud enough to be heard across the store.

I do frequent that store often and most times with my children. This visit I was pressed for time and did not ask to speak to a manager. The sales associates were helpful when asked the location of the parts I was looking for but quickly went back to there conversation.

I cringe at he fact that if my children were…

Complaining that Advanced Auto does not give veterans a discount. But it is okay the other auto part stores in Goldsboro do

i put the cylinder on and it would not pump up pressure. I checked online last night and they had another one in stock. so today while I was in that area I stopped buy and purchased another one. said he could only do a defective exchanged.

store# 6081 took care of my concern. the manager at store#4010 needs to learn how to be customer frendily ande learn what to do when you have a defective part. I will not go back to store#4010 for anything .

I have used the Advanced Auto located at 5127 Virginia Beach Blvd, Virginia Beach, VA. 23462, on several occasions. I have found that every time I go in there to purchase something I need for my truck, there is a problem.

It could be from them selling me the wrong parts, to selling me merchandise that is in the wrong spot, and it is not like it is the only item in the spot. I have seen where there were several of the same items in spots, when I go to check out, the item rings up a different price.

I have to show the representative on every occasion where I got the items from, and they see that they have been put in the wrong location. Usually they will give the item to me at the price listed on the shelf.

I have on at least 3 different occasions have purchased items that had mail in…

My son and I frequent the Advance Auto located on Peachtree Industrial Blvd., Chamblee, GA 30341. We are usually there in the late afternoons. The SUN coming through the front windows is BLINDING.....not only for the customers, but also for the dedicated employees who are working the register.

I have asked over and over again for them to put some tint on the front windows and their reply is "they won't let us."

I am formally requesting that you, Corporate Offices, be more considerate of your employees who have to put up with this day after day, as well as your customers. Please reconsider your decision.

Thank you,

Marilyn Allen

I called the Advance Auto on Highway 49 and Josh got on the phone after a 5 to 6 minutes. so, I started my conversation by giving him my make and model of my vehicle; as soon as I mentioned the parts I was looking for; he immediately stated, "hold on".

I was thinking he was entering my information into the system, but he never came back to the phone. I called the store on my other phone and a lady named Nicole answered and I asked could I speak with the store manager and she said she was a manager.

So, I asked again, may I speak with the store manager. She asked how could she help. I told her that Josh answered the phone, but never came back to help me. Then she said we have two employees that's named Josh and both are helping customers and I asked, so what…

I like your store in Canal Fulton, Ohio, but lately your service and your employees consideration for customers leaves much to be desired. Yesterday I tried to order 1/2 inch diesel fuel line. I was able to successfully order it twice recently.

The gentleman waiting on me couldn't order it because he did not know how to go to Car Quest. I went back this morning and had to listen to the manager yelling at 2 other employees in front of me and 2 other customers. I was shocked.

I filed an ADA complaint with the Department of Justice- Reference 17-e3ay8-2bgt today due to "Corporate Policy" when dealing with persons of disabilities. I am also filing complaints with the State of Maryland and Montgomery County, Maryland. I have 4 stents placed in me near my heart.

I cannot left heavy items. I literally left the hospital just having a hernia repair surgery and came straight to Advance Auto parts to have my battery checked. Robert said the battery itself is ok but the level is at 55% so it needs recharging.

I said please recharge so once I get home, I know I will not be going out for a while. He said Ok. After waiting 40 minutes and waiting on 20 plus customers he asked what I was waiting for.

I told him I was waiting for him to remove the battery. I have dealt with…

your website is horrible doesn't work..and the stores are just as bad there slowest customer service i ever seen i dont how your still in bussiness.

i want to know why when i asked the man that helped me could he put the light in for me he said they didn't do that they have always helped with that.i'm 68 years old with no help to put the light in..have they stopped doing that ..i started to just leave and go to another parts house.to me that was poor service..i was at the pageland sc store

The seller REINALDO was very rude, I also asked him for coupon information and he told me that he was the one who had to look for the coupons that he was not your job. it was the worst attention I have been given in any store. # 09356 Reinaldo c.

I visited the store in Clinton, MS on 12/5/16. " He had just helped a lady with the same request ahead of me and did not seem to feel the same with her. Might I add, she was causcasian. I told him hold up because first of all I'm getting wipers for my son who is a student who told me he needed wipers from the day before when it rained.

I don't feel like I had to justify the reason for coming in on a rainy day for anything. He said it aloud and made me feel as if I was wrong. He asked did I want him to put them on the car.

I said no, I will just take them with me. I drove across town and had a family member to put them on.

I made a purchase 11/19/16 at store #08990 at 3 pm. My experience was great that day, but when I returned 11/20/16 to have my wind shield wipers placed my experience was 180 degree turn around. Kylie asked for the next customer in line. I was the next, but this man jumped in front of me and she said nothing. When I arrived at the counter, I mentioned that I was next and she said I am sorry, I didn't know. The other customer stated I guess he got over on you.

I proceeded to state my reason for being there and Kylie walked outside to replace the wipers. She was unable to do both blades and stated she would go get someone else to help. I waited outside 10 to 15 minutes and returned in the store. Kylie stated she told Don and he was to assist me. Don was looking at oil containers and I asked…

, Jackson Heights, NY 11372. I learned that her name is Rajini N. She was extremely rude to customers. She talks to us with no respect whatsoever. As a matter of fact, I've spoken to another customer and we both had the same experience with Rajini N.

I've been purchasing all my automobile needs from this store and I hope that this issue will be addressed.

I am writing about the Carthage NY store. In the las 4 days they have gave me the wrong parts. i told them what i needed and they still gave me not the right parts. I took the first set of breaks back and the kid behind the counter toold me i didnt know what i was talking about?

i am a mechanic i do know, he was very rude never gave me my receipt. i went back again he argued they were the right breaks i made him exchange them and he still gave the wrong breaks. told me i should learn cars better when he couldnt even find the parts i needed with the part numbers i provided.

told me they did not exist? when i got them from advance web site. Now i have mad 4 trips there and it is over 20 miles away from me. now i have to go back to this kid that knows nothing?

He has stopped my work for 4…

My son needed parts at his shop class at the Marion county vocational center I agreed to go get them. I told my son to call the advance auto in Mannington wv and have the parts laid out. While standing at advance waiting to be waited on I hear the salesman being a smartass to a customer on the phone.

He gets off the phone and continued to make fun of the customer to other workers and customers. So I asked him if that was the kids at the vocational center he said yes this is when I explained to him that it was my son he was talking about and I will not put up with that.

I won't this salesman removed from this store I have used that store for years and will not support it any longer if the slandering salesman is still employed there!! Rick nester is the salesman name. I'm hoping for a…

I am writting because I was treated unfairly. I was denied my battery to be returned or a refund. I went to advanced auto parts and I explainef that my car doesn't start and he said it was the battery he did not check the starter, altinator etc.

I bought the new battery and he took my battery that was in my car, it was not the battery it was the starter so i returned to the an hour later and I explained that and I even spoke to the manager that all i wanted was to return the battery i bought and to get my battery back because obviously my battery was good.

The manager was rude and saud that he could not help me. I went to another store to buy the starter. I uploaded the reciepts to show what I purchased. Please help me resolve this issue. Thank you. I speak spanish if i can get someone…

I work for store 5047, on Friday October 21,2016 i witnessed the most disrespect anyone could give someone in management. Mr Joshua used so many profanity to Mr. Nibbs. Mr. Nibbs was approached by a team member to inform him that he had been sent to to town on a delivery;he was told that the battery count that he was doing was more important and that there was other drivers available.

with that being said mr. joshua started cursing he told nibbs he was a fucking idiot, he was a mother scunt just to make some of the derogatory statement made. Mr. Joshua then went to Abdul who called Mr. Nibbs and informed him that the team member had to go on the delivery. Mr.

Nibbs then inform the team member of his instruction. I would like to know that if it okay for team member because they make great…

Very disappointed with the store in Williston Fl. My Dr needed a battery i recommended AAP he was told we don't test or install batteries sorry. Today my 70 yr old mom stopped by her engine light was flashing, they said sorry we have no way of checking you will need to take it to the dealer.

Really, then maybe you should not advertise you do this anymore. Very uset at the attitudes and lack of help from AAP.

You have an employee dealing oxycodone in your parking lot and store.this is just a heads up i am not a cop but a concerned parent. My daughters friend o.d. and told his friends where he buys his pills.

Some associate, who is at this store, is not nice. And takes customers the wrong way for cars and parts. I would give a bad rating. Advance auto HollySprings NC.

you have an employee working at your store in Texarkana,ark stateline that has a felony record he was arrested bring Mexican from mexico and got arrested then hes been arrested for drinking and driving he has 4 DUIs and I don't think this is professional on yall behalf you give felones jobs when there peoples out there that don't have anything on there recordhis name is GERMAINE SOLANO

I have been a longtime consumer at Advance Auto and in the last few months my local store and even another in my neighboring county, cant seem to give me the right parts. I have had to return items several times before i could get the right part that i ordered or ask for.

And that has caused me to not only to prolong the repair of vehicles, but it has caused me to spend more money in my gas bill in my truck. The one store i shopped at just as recently as a week ago is over 35 mile away, and I was given the wrong part and had to return it for a exchange. It is simple items like wheel bearings, brake pads, axles, and nearly every item I need. And then just a few weeks ago I tried to get a item ordered and the Welch WV, store couldn't even find in on their computer supposedly.

I called the…

I purchased a battery online received order number. Drove 30 min to store. Spend 45 min at store trying to get someone on phone. Was told had to get payment released. We called bank and they said nothing to release.

Then told up to 48 hours to release. Can cancel still take 48 hrs to get money back.

Meanwhile I'm without a car due to battery. Can't buy in store cause you put hold on money on card. Have had cardholder call in and still not released. Would of been $40 cheaper across st at Walmart. We buy in store and online with this card at this store.

Have spoke with 4 different people at Advanced corporate headquarters and there is nothing they can do. You can take my money for 2 days and leave me stranded without battery. Wow. I'm truly disappointed in how this business is operating.…

The Advanced Auto Parts store in Turnersville offers unacceptable customer service. Particularly, Mike the Manager is rude, obnoxious and truly exhibits his distaste for customers. I went to the store Fri. Aug 26 to ask about a battery and had to deal with him. I went home ordered the battery on line and went back this afternoon at 5:15 pm Aug 29 and was unfortunate that I had to deal with him again. I commented directly to Mike about his poor attitude towards customers and he responded, "Do you want the battery or not"?

After this second unacceptable encounter with Mike, I will not go to another Advanced Auto Parts store and believe me, I intend to share my experience with this terrible attitude from Mike with as many people as I can including the Turnersville Auto Mall, since I know a…

My son went to Advance Auto Parts #5189 in Cary NC on July 16, 2016 to purchase a spark plug for my 2009 Kymco People 150 scooter. He took the original spark plug with him and handed it to the salesperson. She got a replacement spark plug and sold it to him. He then installed the spark plug, and it immediately made a strange sound. We removed the spark plug and it was longer than the original. I had the scooter checked out and found that because of the spark plug the young lady sold him, there is now a hole in the piston with possible damage to the cylinder wall. There is no compression. If the block has been damaged, the scooter is dead.

We assumed the sales person knew what she was selling and even though there was a difference in the length of the spark plugs. we thought maybe they had…

Went to store #9475 in palm harbor fl. To return some parts i bought with the receipt. The guy said it would be easier if i returned items at store i bought them at which was out of my way and the store was completely empty.

This needs to be adressed. I have spent thousands of dollars through the years at advance but this experience is leaning me toward another auto parts store.

I purchased the oil special of 5 quarts of oil and filter special on the synthetic oil today and realized I got the wrong weight so I drove back to exchange for the correct ones I needed. When I got back I brought back only the wrong oil not the filter the sale associated said I could not return it without the filter so I had to drive 18 miles back and

forth to bring the filter back to I was not happy I had to go thru all of this the store was located in eldersburg Maryland 21784. I have been a regular customer their since they opened their is 4 other parts stores within 2 miles of this store not including Walmart please tell me why I had to go thru all of that just to exchange the oil for right oil the prices were the exact same .

I don't want to take my buisness elsewhere unless you…