Advance Auto

My son went to Advance Auto Parts #5189 in Cary NC on July 16, 2016 to purchase a spark plug for my 2009 Kymco People 150 scooter. He took the original spark plug with him and handed it to the salesperson. She got a replacement spark plug and sold it to him. He then installed the spark plug, and it immediately made a strange sound. We removed the spark plug and it was longer than the original. I had the scooter checked out and found that because of the spark plug the young lady sold him, there is now a hole in the piston with possible damage to the cylinder wall. There is no compression. If the block has been damaged, the scooter is dead.

We assumed the sales person knew what she was selling and even though there was a difference in the length of the spark plugs. we thought maybe they had…

Went to store #9475 in palm harbor fl. To return some parts i bought with the receipt. The guy said it would be easier if i returned items at store i bought them at which was out of my way and the store was completely empty.

This needs to be adressed. I have spent thousands of dollars through the years at advance but this experience is leaning me toward another auto parts store.

I purchased the oil special of 5 quarts of oil and filter special on the synthetic oil today and realized I got the wrong weight so I drove back to exchange for the correct ones I needed. When I got back I brought back only the wrong oil not the filter the sale associated said I could not return it without the filter so I had to drive 18 miles back and

forth to bring the filter back to I was not happy I had to go thru all of this the store was located in eldersburg Maryland 21784. I have been a regular customer their since they opened their is 4 other parts stores within 2 miles of this store not including Walmart please tell me why I had to go thru all of that just to exchange the oil for right oil the prices were the exact same .

I don't want to take my buisness elsewhere unless you…

I ordered my parts over the internet site and waited over an hour before I stopped in to pick them up. My order # 57901098. When I got to the store 1 lady was on the phone and the other was helping 2 Advanced AP drivers get what they needed. After several minutes I walked over to another counter and asked for some help. I was told by Tabitha that she was busy with the drivers and I would have to wait. While I was waiting a lady came in to buy several bottles of fuel additive and went to the checkout counter and after waiting there for too long she told me that she guessed that nobody was going to wait on her so she put the bottles down and walked out.

A few minutes more and the other lady came over to where I was and I asked what I needed so I gave her my order sheet and told her I also…

Went to Millsboro, DE auto parts store for parts and the person that waited on me was a jerk to say the least. He had a cocky attitude right from the start. He acted like he did not want to be there and I bothered him.

Invoice number 8152606532210 his name was Kevin. I work for a part store and if I had that attitude would be fired. I am not saying firing him but he needs to be told. I will not set foot in that store unless it is a real dire need.

Store #8152 He never asked if I needed help to take rotors to car.

My check engine light came on my 2002 Impala and I stopped at your store in China Grove, NC to be informed that you no longer offer the service of checking the code so that I know the problem and can purchase the part to fix my problem. Pissed me off and I called O Rielly's to find out that they would be happy to check my code and sell me whatever part that I need to solve my problem.

So I am trying to rationalize if I should continue to do business with Advance after having been a loyal and exclusive customer for more than five years or should I take my business somewhere else that seems to offer better service. Who ever made the policy change must feel like you have enough business that you can afford to lose a few percentages.

I bought a battery on line in stock at the Advanced store for my 02 ford ranger sent my 62 year old wife to get it and have it put in. When she got there they sent her to another store car quest they told her that they cant put the battery in never have put them in. That was a 50 mile round trip the web site told me they could put the battery in I called and asked a guy at Advanced and he told me no problem he could put it in the ranger. I don’t understand why I bought this battery at advanced in stock paid Advanced and they send her to car quest. Well I put the battery in 3 minute job for me now I have to drive another 50 mile round trip to trade in the core.

My issue you advertised you would put this battery in you sent her to another store and have made me drive another 50 miles. the…

I bought a new car part but what was in the box was not what we ordered. It is freezing cold here and we were given the wrong item the world with my car and now I do not have a vehicle to drive.

I called customer service and the message says there is no one that can assist me. What in the hell I could have bought it cheaper part across the street at auto zone but I thought I would try you.

No customer service at all from Advance.

I bought 4 pack of Spark Plugs on 1/17/16 for my Hyundai Santa Fe. I dropped my truck off to my mechanic on 1/18/16 he said the spark plugs were not correct size the ones currently in truck had thicker thread?

I tried to return to get my money back & Ben from that store said NO one was used & other 3 had grease on them? He told me my mechanic should reimburse me. had my receipt & just bought day before!!

I want my money back or filing complaint with BBB.

I purchased a new silver battery in October 2014, Online, which came with a 2-yr warranty.Lately, every time I went to start my car the battery was dead. I decided to take use the 2-YR Warranty to have them replace the battery. The General Manager, a Mr. Richard Goodly, tried to tell me that I had an Alternator problem, which was impossible because I had just had my car serviced by my mechanic. The man insisted that the battery was fine, but I persisted. It should be noted that with very little diagnostics, he was blowing me off. He was rude and treated me as if I was a fool.

He finally decided to do the replacement. We went back in the store, and lo and behold, I was not in their system, so the General Manager Richard Goodly decided that I was never at his location because he could not…

I went to Advance Auto Parts to get a replacement battery because my current battery would not always start in the cold weather. Since it was cold outside, late and the first time I was going to replace the battery on this vehicle I requested they replace the battery. I figured I could also return the core and get my refund. To make a long story short 2 hours later I have a busted terminal and my same old battery. When I asked what they were going to do to fix the issue they caused I was told they would give me a terminal for free but I would need to replace it myself (in the dark, without any tools, in the cold).

Next I was told that the store manager contacted a mechanic to look at the car. When I ask a couple more questions I found out that it was actually the managers brother and he…

I was helping my stepson get a new battery for his car. My wife said not to go to Advance Auto because the last time she went there for a new battery, they told her that her car was on their list of cars that was more difficult to change, so there would be an installation charge as well. The temp was very cold outside. She needed the battery so she paid the extra price. The next day she called a different AA store and asked if her car was on their list of difficult batteries, they said it was not.

My stepson and I first go to AutoZone to check the battery. About two blocks farther then AA. We wait our turn and get help right away. They first checked to see if they had the battery for his car, but told us they did not. He said another AZ store did have one though. I asked if he would check…

I called advanced autozone on December 11th, to inquire about caliper brackets for a 91 240 SX. I was told I couldn't order just the caliper brackets, and was told I would have to order an entire caliper. so I ordered both front calipers because when I spoke to the customer service representative over the phone, they told me I could return my calipers without caliper brackets I didn't have them and get core credit.

Well when my parts came in on December 12th much to my surprise when I brought the calipers Infracore credit without caliper brackets I was told that I needed the caliper brackets to get full core credit so I had to pay full price of $157 just to get caliper brackets.

I don't know if these people don't understand store policy or store policy changes on the fly but clearly this…

I purchased a battery from advance auto parts at 7851 hooper rd. the battery is still under warranty u can see the battery is leaking acid but they say they cant replace its showing that its still good when they check although when I put it in the vehicle it want even turn the lights less in on turn it the engine over its shows clearly in the system that battery is still under warranty that's not the first time I've had trouble with them honoring a warranty or other parts that have a life time warranty when they failed to log it in the computer I have been a loyal customer for many years but

ur about to loose me how can I ride around with a battery leaking acid even it do read good on the charger.

,and needed to be replaced. The associates name was Miguel. I told him I would like a 160 cold cranking amp which was what I brought in and needed. Miguel proceeded to where the batteries were behind the counter and came back with a 360 cold cranking amp battery then told me it was the battery I needed because 160 ccamp batteries die after only a year.

H He told me the price and I told him it was for a tractor I was selling and 60 bucks was to much could he please get me aa 160ccamp one he walk back to where batteries were and half assed looked and said he had no more in stock.

Miguel got all pissy and stormed away. Not very professional.

I went to island pond rd store in Springfield mass on the 21st of Nov. , I got a sensor and when I found out I did not need it I was denied my right to return it due to it being an electrical part!

I have worked on my own vehicle all my life. The only time I was aware of not returning an electrical part is when u actually put it on car , the part never left the box. I'm no idiot and I don't care if you put it in 10 cars you should get your money back especially when I only bought it yesterday and found a loose wire and now I have to eat $17 because I can't bring back electrical parts?

No one told me that when I gave my money to them. I want my money and will bring my business elsewhere.

I made purchases over $100. gave my email and did not receive my 20 off of 40 coupon. I waited a week and went to store to check. I was told by the to give it a few days. I went back on the 13th and was told my email was not put in computer so I could not receive discount coupon.

This has happened to me twice with store 02580 trans 4959 10/30/2015. I have been a customer for nearly 40 years but due to the lack of interest of the move I will take by business elsewhere, our former move was much better.

My alternator belt broke so i bought a new one for 21.00 because it had a 3 yr warranty, but a week later the new one broke on my way home from the airport, so it's somewhere on I-90. i went back to advance auto and told them about it, they told me i had to have the broken belt before they would honor the warranty, how was i supposed to do that when i don't know where it is. what good is paying extra if they won't honor their warranty.

I went to Advanced Auto in Washington PA to get a new battery. The man that put it in put in backwards hooking the negative connecter to the positive and then tried to put the positive on the negative connecter.

I have a 98 Mercury Tracer. When he did this he fried the alternator and I had to have that replaced. Your store submitted to your insurance. My mechanic said that he could have hurt the electrical system. Now, the wiring that goes to the alternator get so hot that they melt.

I called the store and was told that it was my problem not theirs and I could take them to court. Well, I hope you can help me my cousin Theresa was witness and she said you could call her at 724-926-2642 to verify this information. Please help.

Thank you for your time.

8L and I bought two brand new fuel tanks with fuel pumps. I put the front tank and pump in and it worked great however on the rear tank the pump didn't work and it couldn't supply the engine with enough fuel.

So I took the pump back to advance and asked for a replacement or refund, they said they could not do it unless I bring the tank in too. To remove the tank I have to take off the bed and it is not easy plus it would be the third time I would have to take the bed off because of prior gas tank problems.

I do no have the time to remove the bed and I would like them to just give me another pump or refund my money and not be bothered with removing the tank. I'm very pissed off at the situation because now I'm $200 dollars in the hole and I have spent over a thousand dollars there already…

Ordered passenger side mirror for 1997 Chevy S10 because someone broke it completely off on 7/3. Sales rep said it would take 7 days. Went back to store at 7th day and mirror was not available. Sales rep said it was delivered to wrong store. I asked him to re-order and he said he would. I went back a week later and the mirror was not available. Sales person said that I was supposed to pay for it first and since I had not, it was never ordered. I told them of course I will pay for it since I definitely need it since it is illegal to drive in Pennsylvania with a side mirror. Paid for it on 7/15/15. Estimated delivery on receipt was 7/23/15. Went to store on 7/24/15 to determine if my mirror had arrived as indicated by store manager.

Nope said salesperson. Went back a few days later and a…

I got atf fluid for a 2012 Toyota. It calls for certain WS type and 1 gallon listed it on the label, one didn't. I went online, and found out I got the wrong type. Went back in, knowing where to get the max life that is WS compatible.

Leo in Nashve wouldn't take it back. Same price, and he said other stuff was more expensive. Gonna change it out in Columbia Tn. Leo is rude. Had his bad customer service before. Never go to hwy 100 temple rd Advance auto again.

Somebody help the dude with his issues.

Advance Auto Parts does not help out their customers!! I sent my wife to get a door handle for one of our trucks, but she got the wrong one. I went the very NEXT day to exchange it but they would not accept an exchange because I didn't have a receipt.

I understand their policy, but it isn't like I wanted a total refund. I only wanted to get the correct part and exchange the product!! What really boils my blood is that I have been getting parts at this store for several years!

And this is not the first time they didn't cooperate with me. The people at the Advance Auto know me on a first name basis due to the amount of parts that I bought there and they still treated me like this!

I now drive 30 minutes away just to receive good service.

My car was slow to start. I always went to Advance Auto for my batteries. My husband died recently so I stopped in to get the battery checked. It was raining all day but I was scared because I had nobody to help me at home.

It was only sprinkling when I stopped and asked the clerk to check the battery. " I said I'm having trouble. He turned with a big sigh and shaking his head to come help. I said never mind and walked out.

I purchased a slc561 caliper at shrewsbury pa, put it on my truck and had to take it back off as the brake port was not machined at all and had hardly any threads in the hole. I had to drive an extra 40 miles to dallastown to find a store with it instock.

The first caliper was also not in stock at shrewsbury and i had to come back for an overnight order- more running for nothing. The brake pad backer were also not machined right and would not fit into the retainer slots.

I had to grind and file off metal and burrs to get it to fit. the customer service people were very understanding and were a great help to me. Therefore my complaint is that the products were not carefully made and made my job harder and more costly.

Please try to pay more attention to quality. Thanks!

I bought a battery at store number 8937 in Detroit. I needed to get a ride there to get the battery. I get it home and put it in the car... the battery was dead! In 30 years of battery buying I have never bought a completely dead battery.

They told me to bring it back. How the hell am I supposed to do that! If they took better care and checked their batteries (at least for a charge) this wouldn't have happened. " So, I am stranded but fortunately I have a battery charger and the battery is taking a charge, they are lazy and sloppy.

If you buy a battery there, make the bastards check it first before you go to the trouble of installing it to find out they didn't charge it.

my daughter goes to ku and lives 500 miles from home. her battery went dead and she went to advance to get a battery since that is where it came from. each employee was rude to her and give her prices or advice.

there is no excuse to treat a young girl like crap because she doesnt know anything about mechanics. i told her to forget the $50 core charge and go elsewhere for a battery. when i go for a visit advance is on my list to go to.