A&E Factory

repair man came to fix my dryer and said he had to order a part and it would take two weeks for it to get here now the part has arrived but the number he gave me to call was sears service center and I paid him before he left my home. So what is he trying to scam me buy having another service people install the part he ordered.

I called in a claim with Sears Home warranty either 9/10 or 9/11 for my Refrigerator/icemaker and paid $100 deductible. The Technician arrived on 9/12 (7am-11am) took the icemaker apart and placed it back. He said he would need to order parts and he would notify the warranty company.

The technician called back around noon and said his mentor suggested I unplug the appliance for 4-5 hours and plug it back in. I did as he said and after 4-5 hours, it still did not work. I called the home warranty company since no one called back to follow-up on whether the appliance was working again.

They scheduled a technician to come out the following day but the same technician called and said he would order the parts. He never ordered them as he said he would. The technician was extremely…

Garbage disposal replaced under Sears Master Protection Plan has resulted in my staying at home for more than 8 hours waiting for technician Charles S #0939843 twice and then him closing the service call without showing up. I have had 4 appointments without any replacement.

I have spent many phone calls on hold only to be quoted the same “the technician will show up you are next stop” but no show. I’m scheduled for another appointment on Sep 14 which now makes 5 total. If I have to replace it myself I I will then feel I must file a complaint with Sears and the BBB.

Hopefully this won’t be necessary.

My complaint is your A&E factory service employee Mike Dresbach who lives at 2296 Oppio Street, Sparks, NV 89431 is using his condo garage and driveway as a A&E factory service shop. He is running this business out of his garage.

Unfortunately there are 3 other garages in condo that it is affecting. Increase traffic with vans pulling in and out blocking driveway and blocking access to are garage. There is constant van doors opening and slamming shut. Noise and work being done from garage.

Very very disruptive for the rest of us living here. Yesterday van Nevada plate # 731-T29 swapped with other van Nevada plate# 730 T29 so fast glass could replace a front windshield. It also seems to be a place where there doing A&E van servicing.

Does A&E factory service not have a local shop to…

There is a reason they are 1 1/2 stars out of 5! I was relieved that the tech that came wasn’t as rude as the previous co. I think his name was Brian. BUT later found out that he was extremely two faced and wrote on his tech notes the complete opposite of what he told us he thought, and was going to write!

After having a brand new dishwasher that has never worked for 6 mo and everyone seemingly in cahoots saying it’s ‘the install’, when it SO obviously is not, so they can waive the warranty…. I have deeply regretted my choice in LG appliances.

I have 2 parts that I have been trying to return one month. I have been unable to get past their phone number because it is looking for an order number from my phone number which the automated system said the order number doesn't exist with the phone number.

I have been given the run around on an issue of being assaulted by Raul who now has a police report on him, plus he caused damages to my home and LG dryer. He broke the internal gas line inside dryer and we had gas filling our home.

He stated the duct was blocked which it was not per another company. I need this to be taken care of seriously and not given the run around. Like I have the last 3 days.

Billing issue. The technician "Frank G" made a service call on July 5 regarding our Maytag washer. 04. I paid this fee via check #7040 which was scanned by Frank G. using his phone. The check has since cleared. The problem is that I am still getting billing notices from Sears Home Services for this amount.

I have contacted A&E twice via Email with no responce.

The service SUCKS. You can not get a live person to talk to and they have canceled appointment 3 times. I have a washing machine full of water and the lid is locked and it’s been sitting for three weeks.

This service is completely ridiculous and not sure why I paid the have the service when they are fricken useless!

Automated Phone System is useless. Have a repair scheduled but the parts they ordered have not arrived. I call to re-schedule (per instructions)....when I navigate to reschedule appointment, it says to visit the website, when I go to the website, it says "Need to make a change?", call 1-802-613-1923, which gets me into the same exact useless automated phone system.

Give me a LIVE person!

It's been 3 months six tech and my refrigerator is still not working. Plus they have the most rude service tech . Do not allow these people to do any repairs to your equipment.

Wrong parts sent twice leaving us with no freezer for over a month and 1/2- second man sent was very rough with parts put a dent in freezer which we want fixed ASAP- person coming tomorrow 7/26 and new parts sent paid a lot of money for refrigerator as nd want freezer door dent fixed- I can be reached at 5189470382 with any questions

At 3:20 pm today I was following behing you van license plate-p6961 van number-46760 the driver was swearving all over the road almost crashing a few times

I had an A&E tech come and check my refrigerator that quit working. He order parts and i received them all by 7/1. I was rescheduled for repair on 7/6 tech did not show up and i was rescheduled for 7/13.

I called AHS and they contacted A&E and i was rescheduled for 7/11. Tech did not show up and I was rescheduled for 7/13. I need to know why it is taking so long.

Also I received an email today showing he showed up today and my wife signed the document. He did not show up today. I do nor understand your business practices for if I would make an appointment for someone and did not have time to do it today I would come make it the first job in the morning.

2606 Blueberry Ln Pasadena tX 77502 7138058973

3 year old 2019 Kenmore refrigerator quit working. A&E came out in a couple of days and diagnosed the problem. Had parts sent. Then they never showed up for service. 2 months and 5 appointments later, they never showed. Technician reported we were not home.

We not only were home, we have 2 cameras via RING doorbell to show all visitors to our house. They were a definite no show. I even did some sleuthing and found their offices in Olathe KS, where they confirmed were the home based for the technician.

He told their staff he called and we were not home on one of the earlier appts. I said there was no call, no visit to our house. They said they had only 2 technicians in the entire Kansas City area, which says to me that there is an overall corporate strategy to not provide warranty…

We purchased a Frigidaire induction range a few years ago. The heat setting go from Low to 10, the range would not heat on the middle setting 5 I call Centricity with whom I have an extended warranty with. They called A&E who call me to set an appointment.

I explained to them the problem and told them we need a new control board. On Monday the technician came looked at the range. I showed him it did not work on the middle setting. He said we need a new control board.

He would have to order one. FedEx delivered the new board on Wednesday afternoon. I call the Centricity and they scheduled an appointment for Thursday form 8am to 5 pm. Around 4 pm I received a text saying my appointment was rescheduled until Friday 8 am to 5 pm.

I receive a text at 3:15 saying they have rescheduled to July…

Our dishwasher broke down 2 times in less than 6 months the last time was 5 27 2023 we had 3 appointments set by a and e no one ever showed up we waited for 8 hours and no one showed up no one called the last appointment for 6 6 2023 we received an email at 4pm saying our appointment was now rescheduled to 6 19 2023 no explanation when i called i was told that all the parts had not been recieved i really don't understand how they can continue to stay in business

if I could rate it less than 1 I would. I had 9 or 10 appointments scheduled and NO ONE ever showed up but tech Marshall C Tech ID 0024794 lied multiple times saying he showed up and no one was home.

I stayed home every time an appointment was scheduled all day and I sit 10 foot from my open door but that was a complete scam. I got an email today, May 30th saying he showed up and completed the repair and he charged $196 labor cost that I didn't have to pay because it was under warranty that expires in August 2023.

it shows a X in the signature line because of course he never showed up and I sure didn't sign it. SCAM SCAM SCAM it is a complete scam by the tech. NO ONE showed up today just like the other 10 appointments that were previously scheduled.

Technician ID 0024794 Marshall C is…

I have been waiting for my social security check and YOUR TECHNICIAN PARKED IN FRONT OF MY MAILBOX at 9828 Meadow Way, Converse, TX 78109 instead of your customer's residence at 9824 Meadow Way. There was open parking in front of the service address and across the street!!! Also, icould barely squee my SUV into the small space in front of my house be a use your TECH'S truch was beyond the property line into my property. There was a vehicle le parked I frontbof my house on the other side lready! Please inform your inconsiderate TECHS not to block residential mailboxes! I NEEDED MY SOCIAL SECURITY CHECK!!! And get a local phone # because your 800# and we site is useless! I'll be calling a tow truck. Your Tech's vehicle # is 46209.

P.S. BTW, you have lousy reviews

Refrig stopped working & lost food in freezer & refrig. A&E was to service scheduled for 2 days later. When tech arrived temp in refrig was back to normal ( it figures) , but still no ice being made Tech said “probably heater element” & it would be ordered.

I asked about the ice maker & was told it was another service call ($50: call on insurance policy). I complained, & he said “ I’ll tell my mgr”. I was not given a receipt or service call slip to sign, even after I asked about one.

I was told to call his mgr w/ any concerns. I cannot find any person tel numbers to call! Need the repair I paid for.

The first technition had a mouth that was horrible. His language was unaceptable. Idon't know his name. His ID# is 0016592

A&E scheduled by Home Warranty of America (HWA) to repair my refrigerator on 03/23/2023. Repairman (Brian) arrived on that date. He advised that parts would be ordered and shipped to my address, and another appointment would be scheduled for 04/05/2023 to make repair.

He provided number to contact to confirm that parts had arrived before then. Parts arrived on 04/04/2023. I contacted A&E and was advised by a female subject that 2 of 3 parts had shipped and that Sears Parts Direct was trying to locate the final part; therefore, the appointment on 04/05/2023 was cancelled and would be rescheduled when final part arrived.

This is the last communication from A&E. On 04/21/2023, I finally contacted Sears Parts Direct to check status of backordered part. I was advised that the service company…

They don't answer the phone.

Technician bent my pannel when removing it and left without telling me he did it. When he came back with a part I did same something to him, he tried bending it back in to place, snapping it back on but it wouldn't go on like it original was and you can see where the metal was damaged from being bent. The technician refund to replace it and I have not been able to reach anyone in person, get a response from email or from management through chat.

Technician appeared to fix washer. Parts were needed and ordered. Only 1 of the parts arrived. Was told that the other parts were backordered. Never received the parts. Then A&E closed out the service ticket without any communication with me and without ever coming back to fix the machine.

The machine is still in the same condition it was when the original service ticket was created. I can't reach a person through the customer service number provided for A&E. It's impossible to reach anyone to try to resolve this issue.

We had a technician come to our house to check our washing machine r washing machine has been leaving blue stains on our clothes. the tech did not do any kind of diagnostics on the machine or even look in the machine.

Instead he looks to see what chemicals or detergents we have and decides that bleach is the problem. He then swears that bleach is what is causing the blue stains on our clothes. I tell him that I have not used any bleach in months.

My husband then shows him another article of clothing showing the blue stains and he then says its dust and that our machine is very dirty. I'm not sure how he came to this conclusion given the fact that he didn't even look in the machine or run any tests.

My husband asked him for the company's phone number and supervisor's name where he told…

Our sec tech(Kevin) was outstanding. He did a great job in repairing our Fridgedaire range door.

However, he left 6or 7boxes that the parts came in. And the old door (which is too heavy for us 80+ year olds to lift) was also left. WE were able to get rid of the above with the help of one of our sons.

We’d like to know if leaving boxes and old parts is normal procedure for your repair techs. Pat & Zol Molnar

I have received all parts to repair refrigerator , tried to call 800 905 9505, states my parts have not shipped. I have all ordered parts. Cannot make appointment for repair. Why?

Complete garbage. Guy showed up with out calling. Said he would return later. No call no show the second time. Can't reach anyone, just a garbage automated line. Won't ever do business with this company. Unfortunately they are tied to NFM warranty through Assurance company.

Won't be buying that again

Electrolux ticket # 86158684 is waiting for your final report. I have been waiting for 3 months, 3 service reports that all say the oven is bad from factory. I need a new oven. I also need for this to be taken care of before I get so discouraged that I take to social media with my story.

I just want a new oven.

No customer service, no call back, can't get them to respond. No human being to talk to. Just constant excuses to fix my dishwasher. This is the worst company I have ever dealt with. You can't talk to anyone. The number listed gives you three options, and you still can't get to a human being.

I tried the chat, three times, I got the same excuse, the technician was held up and would call me, but no calls. Then if chat doesn't like your answers, they end the chat. Took two days off of work, no compensation, still no calls.

Elevating to manager they say, but I don't believe it. Worse business ever.

Most incompetent co I have ever done business with. I am reading the same complaints I have. No show repairs service calls.. communication horrible.

The technician took a pretty picture of my front door but must not gave knocked because I was here. My dog didn't even vark to alert me. Technician left. i called and spoke to rose who assured me that someone would come out today. no one has come. terribly frustrating.

2 says of missed work. Abominable service!! Sandra Fricks

Horrible service!!! Soap dispenser in dishwasher broken. Dude came after charging 100 to tell my fiancé to just put the pods on the bottom of the dishwasher!! WTF how about change out the freaking dispenser!!!!!

Terrible customer service! Can not reach them by Phone! There web site is useless too as it is unusable and states fatal error when trying to update info!

06 on a Thursday morning, told me they were coming to diagnose my washer and at 3:30 I received an email stating my appointment was canceled. I will never used them again just a waste of time. DO NOT USE THIS COMPANY PLEASE JUST TRASH. Zero stars for me.

A & E accepted a service order from American Home Shield to repair my dishwasher. The first appointment on 1/18 the tech indicated a new motor was needed and he didn't have one in the truck. Waiting on the motor to be ordered the next appointment was scheduled on 1/23.

Icy roads must have resulted in a canceled trip- I was not notified. I understood this and was not concerned. The next scheduled trip was 1/30. No show by tech. Next trip 2/24. No show by tech. I was not notified as to the reason for the missed trips. I called on 3/6.

The CSR did not have my phone number on file, which is interesting as I have been receiving texts from the company. She informed me I had a trip scheduled on 3/2. I had no idea that was scheduled, no text, no phone call from tech; however, I was home each…

Microwave under warranty. Stopped working in july. They cancelled the reapair 4 times at the end of the day scheduled. No explanation. No phone number to call. Wasnt fixed until first week of January. Refigerator, under warrant. Compressor went. They have now cancelled for the third time after live chat yesterday guaranteed repair today.

No fridge since January 23. THIS IS THE WORST COMPANY. DO NOT USE THEM. IF YOU BUY AN EXTENDED WARRANTY, MAKE SURE THEY DONT USE THIS COMPANY. NO WONDER SEARS IS IN THE TOILET.

some one came and said it was belt and pulley, ordered and waited. said still squeaking need to order a transmission. after he left, went to do a wash, and now a grinding noise. probably pully or belt ,to tight and took down the transmission.

Can not get thru to anyone. they cant get thru either. if their a problem. NEVER HAPPENED....

Came to replace a water pump which was done but damaged My washer they sent someone out To look at it and nothing has been done it's been almost a year called them over 30 times there's only one phone number which is the main phone number you can never talk to Manager Which they sometimes say they're a manager and they put it on the top of the list to get fixed Say they will call within 2 weeks but no one ever calls They give me their insurance people which is Sedgwick which is Is a joke because they dont Answer the phone you leave message after message they called once I sent pictures in the beginning and

talk to one girl which they only have 2 Girls work in there Supposedly one is the boss but both worthless so now I have damage done to a washer And they won't do anything about it

Technician came out on 2/7 for my Whirlpool Cabrio Washer. He arrived early, didn't say much, completed his diagnostic, and said he was going to his truck awaiting the warranty company's approval. A few minutes later, he left, had no paperwork, had no information, and did not even collect the $85 deductible from us.

He ordered the wrong color console panel, and I called TWICE requesting this be corrected and was told it would "sent up" but NOTHING was ever done! I guess because A&E and CHW have some "back door" deal going on it is supposed to make me the customer blind to the total lack of attention to detail from the Technician who obviously didn't care to order the correct color and

them the total obvious lack of care and concern from A&E (Sears) Customer Service when I called and…

There is absolutely no way of communicating with this company unless you have an existing service repair order. Their phone and website both lead you in circles with no option to speak to someone. I have a service contract on all of my appliances and they contract through A&E.

The original service appointment is always the same. Needs a part, we will order it. Part is shipped directly to me. I get a text to verify when the part is in. They give me a 15 digit service repair # to reference.

Without a valid service repair #, you can't get anywhere. The space to enter the service repair # on the website is only 8 digits. Now the service appointment is missed because there was no way to tell them the part is here.

Then another text saying to schedule another appointment. The circle starts…

My ge portable dishwasher is only 1 mo th old and s r opted working. Tech came out and put in a new circuit board and still does not work right. bers called from for tech. It didn't work since he left.

I want this fixed right or give me a new one period. This is ridiculous

Pitiful had to call them to see when they were coming because we got no communication period, I requested a different repair company due to the horrible service in the past.

On Feb 13 I had a repair man from Sear attempt to fix my refrigerator w a new part shipped to my house (thermostats) n left saying all is working!

However I called Sears back 2hrs later n asked for repairman to come back refig not running still ! After 2 day of non working refrigeration n $500. Worth of food spoiling on Feb 25 a new tech Robert V came at 11:00 he was hr late from the 10:20 scheduled time texted to me from Sears n request from supervisor to I had to be at work by 12 that why a set time was given!

I asked him about him being late n he said there is no set time between 8-4 However I tryed to show him the text n he got argumentive n tryed to dismiss me so I told him don't disrespect me In my home ! I wanted him to leave I…

On 3 different occasions, after receiving a text, that they are on their way and after canceling everything on my agenda, to be home, I get a text, that they canceling and rescheduling. And this is after waiting 2 weeks for the part. If they can not handle their business, then they should be out of business!!!

I am very dissatisfied with the customer service and business practices of A & E Factory. I made my initial appointment for my refrigerator repair at the end of December. My first appointment was January 3rd. The company changed the date to January 4th with not direct contact with me nor verifying if this change would be acceptable for me.

I stated the problem when I made the first appointment - the refrigerator and freezer where not cooling. a & E changed another appointment to January 12th. At that appointment, the technician did not have all of the parts needed to repair my refrigerator.

He ordered the parts to come to my home and made the next appointment for Friday, January 20, 2023. Per a text message request, I called to verify that all four parts had arrived at my home and that…

I have extended warranty for a GE dishwasher. Purchased in 2019. Have had them out 3 different times for the same issue. I was supposed to get a part installed today 1/18/2023. They gave me a window of 8am-5pm. It is now 5:56pm central time and no one has been here.

The 800 number to call is a joke because there is no human interaction. If I call it I get a text message detailing appointment. The number that is on it to call to cancel or change just hangs up immediately.

This is complete and udder crap for customer service.

Scheduled for repair appointment 1/6/23 between 12-5:00 PM. No call, no show. Called to ask why no one came, told they'd contacted me several times, and no one answered. I was home the whole day, and no one called. Sent a note (no one to contact) of the problem--asked how I wanted to be notified, replied by phone.

Next day e-mail arrived saying my complaint was sent to this department that doesn't call. Wrote back to say this wasn't acceptable, was told I now had a new date for 1/24/23. Told Harris K. that I wasn't going to sit home all day and wait unless I talked to someone who would assure me they'd show up.

Asked what happened to scheduling an appointment that worked for both the client and the service person. Have had no further response. Noted that there were numerous complaints…

The person in the photo is the most rude, arrogant person I ever had come in my house to fix an appliance. If you see this man coming to your house, don’t let them in.