A&E Factory

I have called A&E on several occasions over the years with great service, and professionalism. A couple of days ago I had a dishwasher failure, and again needed to call A&E. I spoke with a very polite lady named Jane who handled my scheduling, and my service appointment.

Jane was very professional, but she had very poor communication skills in the English language. I am not even 100% certain of my appointment - hopefully it will be as I understood. In my opinion when a customer is spending money for good (any) service - the customer should be well aware of the financial responsibilities, and other details.

I want to reinforce the fact that this lady was very professional, and I am only asking for clarity in future communications whether with me or another customer. Other than the…

Bought a refrigerator from Lowes. Two years old and it suddenly defrosts. It won't keep the temperature steady. Called LG, they send out A&E factory services. After 6 appointments they still can't seem to fix the problem. During one of the visits they damaged my cabinets and dented the refrigerator.

I filed a claim against them but they have denied it stating that they have my signature on a document that releases them from liability. Really? They refuse to give me a copy of the document and are using it as the basis for denying my claim which is against the law in Washington State.

These people SUCK don't let them in your home.

Leaking huggies the baby get wet like she's wearing paint

My daughter has a LG washer less than 6mo. Old that needed a new water pump. After a couple of no shows a appt. was set up for Tues. Oct 28th 8:00-12noon. She took the day off work and was called at 11:35 saying the tech couldn’t be there til later which she couldn’t be there for.

She called to complain and a supervisor told her she could call someone else. She called LG and a appt. was set up for Fri Nov 1st between 4-5p. The tech text her about 3p saying he was on the way.

I arrived about 5 minutes before he did from out of town and said the appt was 4-5p. He said she was the last appt. if the day and if no one was home she would have to reschedule. This is horrible!!!!!!!

This kind of service will not be tolerated!!!!

First you no show and are nasty on the phone and come early. I…

I would give this company ZERO stars if able. Shame on Best Buy/Geek Squad for associating themselves with such a worthless company.

Terrible customer service. Refrigerator stopped freezing. Spent over one hour trying to make appt. Came out 5 days later. They have no parts ordered from Samsung. Next appt when the can come out oct 21. Don't buy Samsung and don't buy assurant appliance policy. Horrific

A&e made appointment for 9-10-2019 all parts were here and no one showed and a&e they said no technician in our area but I saw one of there truck 3 miles from my home and I know the technician only lives 6 miles from my home. Now we have to wait two more weeks to get refrigerator fixed we have been without it for 5 weeks now why is a&e not telling the truth we can’t get an answer from them. And never never never buy Samsung.

A technician came around 2:30 pm on Sept. 6. He did not ring the bell and knocked on our garage door entry. As he walked in, he did not announce his name, no name card, nor he had a name tag.

He did not care to ask the history of the issue at hand. He opened the fridge, pressed the “reset” button for the icemaker; heard the noise associated with water flow and said that the water is coming, and it is fine.

We told him that the noise happens periodically each day, but no ice is being made from the beginning. ” He was asking us to sign a damage waiver, we realized. When I asked him to bring the “floor covering,” he said he does not have because he forgot it in someone else’s place yesterday.

We refused to sign the “blanket” waiver and he started walking out the door without giving his…

This company is nothing but a shit show !!!!!!!! They don’t even deserve one star they are a joke. Unreliable change your appt without asking you. Don’t show up when they are supposed to. A REAL JOKE VERY UNPROFESSIONAL

I am trying to find the ight person to dispute this claim. your call center wherever they are, are useless. My fridge was not as cool as the temp setting so I called for repair. After a month of waiting for scheduling,parts ect..

A and E tech said he had fixed my fridge Charged me $176 labor. I got home and my freezer was not cooling at all, now I lost all food in the freezer. Called GE they sent a local company out , he put Freon in it now its fine.

I stopped payment because you did not do what I paid you to do. Nor did you contact me to see why I stopped payment before you turned me over to collection. i want this resolved before i take a hit on my credit for your tech being worthless

I purchased an LG dryer from Home Depot. When it was delivered the door did not open in the direction requsted and I was told an LG tech would need to come out to change it or my warranty would be voided if I attempted it myself.

Ray from A & E contacted me the day of appt and said the charge for that was $150 to $200. Of course I refused and took it up with Home Depot. The same Ray was rescheduled today between 8 and 12.

He called me at 11:40 and said it would be another 1/2 to 1 hour, as he was in Los Alamos, which is at least a 45 minute drive from me. I had LG call A&E 15 minutes later and they said Ray was " right near my house".

I feel this man was reprimanded for either giving me the wrong info or intentially trying to rip me off, and is vindictive now. Now I have to arrange for…

There are multiple complaints in regards to A&E Factory Services.

First A&E broke the pipes under my sink twice while attempting to fix my dishwasher. Once on May 15th, and the second time on May 30th. In-between these two appointments another A&E repairman came to my home without an appointment, and attempted to fix the pipes under my sink. ****).

Now when he was done it still leaked, and the then proceeded to use a caulk gun around the treaded areas. A small leak was still present, but it for the most part held together. Then when the gentleman came on the 30th of May he while attempting to reattach the dishwasher line bumped into the poorly repaired plumbing job.

This caused all connections to leak again based on the caulking applied became separated immediately from the plastic…

00 Service Charge. Ph 3217736201. NO RESPONSE TO MY REQUESTS. Technician Ability 5. Response to request for a copy of the receipt MINUS 1000.

Today, June 17, 2019, a FIFTH A&E Technician came out to look at and diagnose issues with our dishwasher. His employee ID# is 710673. I began to explain to him that the dishwasher keeps stopping mid-cycle with an error code that it’s oversudsing.

But, there weren't ANY suds present because we didn't put any detergent in there. I also informed him that our home warranty service advised us to get another tech to look at it so that the technician can notate that the dishwasher should be replaced since they've attempted to repair it FIVE TIMES, hence, his visit today…to diagnose, document & recommend.

" Although I was taken aback by his question and his…

I took a day off of work for a Sears a&e tech to repair my dishwasher. The scheduled window was from 1-5pm. The tech never arrived or contacted me in any way. I called customer service. I was told the tech was running late and would arrive by 6pm. Tech never arrived. I called again.

The service rep said my repair had been rescheduled. Again, no one had contacted me. " The 'signature' that supposedly was mine was a SCRIBBLE-- I NEVER signed ANYTHING because NO TECH EVER SHOWED UP! I called again and demanded to speak to a supervisor.

He says the best he could do was reschedule my appointment and give me a $25 sears gift card. So now, I'm missing 2 days of work AND apparently signed off on an estimate with a tech that never came to me house! WHAT???

I am waiting on a refund and all the information I can get from anyone is that "it has been processed" What I would like to know is, has it been mailed. If it hasn't been mailed, when will it be mailed.

If you are not going to give me the refund that I'm entitled to, just tell me so. The date I received service was 2-14-2019 on an LG refrigerator.

I pd A & E to come diagnose my washing machine trouble. It would power on but not start a cycle at all. The tech came and powered it on and hit start and said oh its the lock, you need a new lock.

I said are you sure, he said yes. That's all he did he never tested any wires, computer components or anything to verify for sure the lock was the actual problem. that was not the problem. It still isnt fixed and now Ive wasted more money and it still does the same thing.

I called them and asked for someone to correctly diagnose it, someone that actual will do their job instead of just looking and saying oh thats it, or a refund so that I can pay someone else to diagnose the problem your tech didnt do. I am a single mother with 6 kids and I can NOT afford all the extra money...

Serv#40402374 Tech.0919894 12/18/18 -A&E tech. came for repair of microwave through Sears HW.Too expensive to repair..Sears HW has never received paperwork from A&E to begin process of $250 payment to me. 1 star is being generous! Jordan Papadopoulos 52 Tecolote Rd. PO BOX 1143, Tijeras,NM 87059

NO WAY TO CONTACT A&E IN ALBUQUERQUE! GIVE ME A # AND TELL THEM TO SEND INFO TO THE IDIOTS AT SEARS HW OBVIOUSLY THE TECH NEVER PUT IN THE INFO IN THE SYSTEM OR SEARS IS LYING!

Customer service lies to get people off the phone. My job was rescheduled because they didn't assign a tech. I have the fuckin parts right here. They told me I was covered by Lowes and to try them. I bought the fuckin fridge at Best Buy.

Going on 3 weeks sand fridge because of you fucks. I don't understanf how they. An ship me parts from another state in one day, but can't get a tech to my house in in less than 7. Fuck you!

I have received a bill on a warranty job. Warranty Claim Number: D4035A0 through GE Appliances. The account & payment ID is: 489065157. I don't understand why I am receiving a bill for something that was covered under warranty. If there are issues with this you should contact GE not me. Thank you.

I had A&E service and have no complaint about the service I received. My complaint is on the service truck, the truck has the American Flag on the side. On the right side the flag is displayed wrong, it is backward. The stars should on the right, that is proper way to display the flag.

Thank You

Carl Ziegler