A&E Factory

We waited 27 days for a repairman to come to our house to repair our washer and 1 hour after he left it has returned to it former broken state. Our washer will not complete a wash cycle. Now what?

I was charged 3 times for 1 service. They will not refund my money from 2 of them.

I bought a GE window heat pump which will not heat A&E came out told me its working still not heating. Call GE again set up another appointment.. Appointment time was 8am to 5pm at 5pm I call they said time is 5 till 7 7pm I call and cancel to A&E showes up at 8pm anyways.. A&E really unprofessional ..

Horrible company my home warranty company sent them out to repair my washer, and sears they kept moving the appointment 3 weeks later they finally showed up, Then it was supposed to be charged to the warranty company but the repair person charged us $350 or he was not going to fix it.....

DO NOT USE THIS COMPANY!!! Concord Ca location

This company has the worst customer service, the technician never showed up I made my appointment 2 weeks ago, I contacted customer service and it's a call center in India obviously no help.

This company is good for nothing, my appointment was from 8am to 5pm I stayed home all day for nobody to show up! I call to find out why, and that’s when I got a text saying they won’t be there, now it’s going to take 3 weeks for a new appointment.

Customer Service rep was very rude, lied several times and yelled at my husband and I when we were trying to understand why their tech never showed up for our second appointment, no call-no show, no explanation that our door was on back order which automatically cancels your appointment, no one ever explained that to us prior, would have been nice to have that told to us calmly, not yelling and then hanging up on us.

After we had already been on the phone an hour with home depot, and then their insurance warranty dept, all to have it end with this very rude service rep from A&E. This is not my first go round with A&E, I imagine if they did not have service contracts with big outfits like home depot no one would ever use their horrible service.

I certainly will avoid buying from any store…

Tech came Monday, did diagnostic on May tag dryer, major overheating! In minutes to point paint is gone a bit on outside of dryer, drum vent clearly burnt!! never gave his name told us to have roof vents checked, did same day! nope!

even called Lowes who sold us dryer and extended warranty! Bad customer service!!!

On 12/21/21 a technician came out from A&E to fix our freezer. He ordered about 4 parts which had arrived at our home. The refrigerator was not freezing, so he replaced the computer in the freezer with the one which arrived in the home.

After 24 hours the freezer still was not freezing. We noticed that the same computer that he installed in the freezer is the exact same computer that is in the refrigerator side. The computer that he put in does not go below 33 degrees Farenheit.

The temp in it does not get cold enough to freeze. This service was paid for by Frigidaire and the problem has not been resolved. Whenever speaking on the phone with A &E representatives to report this no one listens and I feel helpless.

They keep telling me to call frigidaire back and tell them that we want to…

Fraud alert. Contacted A&E for an appliance repair on 9/20/21.

First available appointment was a month later on 10/20/21. 93. Parts arrived. I contacted A&E indicating I had the parts. Repair scheduled for 11/16/21. They cancelled without notice and said they didn't know I had the parts. Repair rescheduled first available for 12/15/21.

They cancelled without notice and again indicated they didn't know that I had the parts. They rescheduled again, first available, 01/18/22. I have no confidence they will show up on 01/18/22 to complete the repair. I requested a refund. They will not refund the labor of $ 249.

Fraudulent business practices and should not be allowed to prey upon consumers.

After waiting 2 weeks for technician to come out after parts had arrived. Parts were wrong now wanted me to wait another 2 to 3 weeks for another part and service appointment. I would never recommend this company to anyone.

Terrible! No record of the date they were at our house. Promised repetitively to email what we need, yet we never received it. Numerous amount of hours spent on the phone with them to no absolute. Still waiting... Horrid!

We had a service tech diagnose a refrigerator on October 13 2021. The tech did not leave any report or invoice. We need a report to send to frigidaire. We have been on the phone with your office at 800-905-9505 with at least 4 different agents to get a report.

They keep telling us we will get an email with the report, but it never arrives. We are extremely frustrated and we would like to have a contact in the USA to help us. If you can send us a report the service number is 40146201-0008096.

Very difficult trying to call to resolve billing issue... we paid the $129 to the service man sent out to repair our dryer with credit card. We can't get thru to resolve... we even sent a letter stating we paid, but no response other than still recieving bills threatening a collection agency. Get your act together... Very poor customer service!

A & E Factory Service Repair: On 10/5/21 we had a repairman (Adam from Syracuse) troubleshoot our new Electrolux clothes washer. The problem was diagnosed as "water-hammer" which we were told would not be covered under our warranty. 53 on site and that he could not accept our Visa card. So we pd.

CASH and were told we'd receive our receipt via email. Even after a follow-up phone call to your local Syracuse office, we never did receive a receipt or an invoice to document his visit or findings. We suspect he merely pocketed the CASH, and are wondering if this might be happening to other customers as well.

We prefer to give your company a fair chance to rectify this situation. But if this doesn't happen we will go further up the food chain. Thank you in advance for your attention to this…

This company has been to my home 4 times to repair a defected washer by Electrolux. They have ordered parts that have sat in y garage for weeks, this including 3 washer tubs, pumps and drains and many other things. The tubs I believe they have ordered for personal repairs.

On 2 occasions , technicians have said the washer was a defect, but they constantly scheduled repairs to my home to my surprise a day before the repair. I have spoken to 4 customer representatives who have hung on me after after holding on over a hour each time. After calling back a 5th time, I spoke to Jane, who claimed to be supervisor who hung up on me while I was speaking. She sd she wasn't authorized to disclose her last name. I have been without my washer for 3 months and starting to believe its a scam for parts…

Although I had to have you out twice and then had to have service Quick out because I was told by you that you were unable to repair the fairly new appliance, because parts weren't available from Samsung, the service technicians were professional and helpful. My problem is with customer service and info follows.

I had service from you on 6/3/21. 00 was paid as you can see from the attached email you show me with a $0 balance. 00 I called you on 9/16/21 and spoke to an agent. They said they were processing a dispute and that someone would be in touch with me.

I was told I am unable to speak to someone in billing unless they call me. That was my last contact with you until around 10/12/21 when I received a notice that this was referred to a collection agency. I phoned them and told them…

This company SUCKS!!! My washer has been broken since AUGUST and they say they are still waiting on a part. Call to get an appointment for my dryer to be fixed and they give me an appointment 2 weeks out knowing they will have to order a part to get it fixed just like my washer that’s been down for 2 months waiting on them!!!!!

My refrigerator broke and we called choice home warranty company and they sent a technician out to access to problem. After finding out the compressor needed to be replaced and that the compressor was still under warranty with sears they went back and forth with A&E about fixing the problem and approving the fix.

Finally after it had been approved They set up a time for repair for which they called and rescheduled the appointment for over a week later. The appointment time comes after a week and then we get a call that they came out and nobody answered the door to which we were home all day and have two cameras outside and

relay that information about the camera and said they went to the wrong address so they rescheduled again and got a call on the morning of the appointment time and…

My refrigerator broke and we called choice home warranty company and they sent a technician out to access to problem. After finding out the compressor needed to be replaced and that the compressor was still under warranty with sears they went back and forth with A&E about fixing the problem and approving the fix.

Finally after it had been approved They set up a time for repair for which they called and rescheduled the appointment for over a week later. The appointment time comes after a week and then we get a call that they came out and nobody answered the door to which we were home all day and have two cameras outside and

relay that information about the camera and said they went to the wrong address so they rescheduled again and got a call on the morning of the appointment time and…

I have had a work order for my washer with Sears A & E since July 2021. I've been rescheduled NUMEROUS TIMES. A technician has been to my home for service repair two times, which both times the two different technicians could not repair my washer.

The first technician stayed 4 hours on the phone with another technician only to find out that a part needed ordering. I was then rescheduled for Aug. 5. After the technician left, I found scratches on the side and front panels of the washer where the technician had used different tools to pull all panels of the washer, including the top panel from the washer.

I contacted SEARS A & E about the scratches, but this problem has not been resolved as of today. On the morning of Aug. 5, I received a text message from SEARS A & E that my appointment had…

We called for service because dryer stopped heating. The tech said he could find nothing wrong & left. Of course it still doesn't work & we called for service again. I took off work again & waited & they cancelled at the last minute.

The 3rd time, they were 5 hours late & I missed my entire work shift & the same tech said the same thing again & left and of course the dryer still doesn't work because they did absolutely NOTHING. I would never buy the brand of dryer again- it is 6 months old.

And I would NEVER recommend this company again. It has been 3 weeks and the dryer is totally unusable.

The service refused to wear a mask. So my appointment was rescheduled. On the second visit the man drove to my house and don't get out the car. he just drove off. I called and the representative lied by stating he was on his way Ed was his name.

I will be notifying LG of your poor racist employees. Spoke with a supervisor, she stated a mask, glove and shoe covering is required.

After making contact with LG company on September 16th reference my refrigerator problem, I was informed that the technician from A&E Factory would be at my home on Sept. 27th between 8am and Noon. Since the tech was not showing up that day I called the office and they told me the tech was not coming and I needed to re-schedule.

I obtained another date for October 2nd which was cancelled, then another for October 6th between 1pm and 5 pm. Today Oct 6th at 1:59 pm EST, I received a call from A&E Factory representative saying that the technician was not coming again for the 3rd time and that I needed to re-schedule once again.

During all this time We have been using coolers at first and then a friend of mine let me borrowed his freestanding mini fridge which by the way it just died on us…

Ordered The wrong part refused to escalate repair return date. 6 Weeks due to service personnel lacking knowledge. Still not fixed.

I have been trying to reschedule an appt, and I have had the most difficult time reaching someone. I called the number on the site 800-905-9505 and I reached a machine that gives me information. I do not want the information I was provided, I want to speak to someone.

It said I should have received an email, I have yet to receive an email. this is terrible customer service.

The technician was not familiar with GE products. My refrigerator filter isn't performing properly. I called GE to confirm and the technician had no idea how to repair it. Needless to say. I've rescheduled.

A part was order, and I paid for it. A repairman from A&E stopped by, ordered a part. I paid for the part, and was told the repair would happen three weeks ago. I never received my receipt or an email.

I had an appointment and the technician did not show up to the appointment. I was never notified or updated as to why technician would not arrive despite waiting all day for him (them). I called A&E and the recording stated that the part had been ordered but they were still waiting for it to arrive.

I would be notified once it did. At this point, I have not received any sort of communication and am out over $300. I would like a live person or supervisor to contact me, so that this matter can be resolved as soon as possible.

I am currently on hold in attempts to speak with a live person to…

I had a scheduled washer repair in early July 2021. The first available date for service was7-29-21. The technician ordered parts and we were rescheduled for the earliest date which was 8-19-21. On the morning of 8-19-21 service department called and said that the technician called in sick.

The rescheduled the appointment for 9-9-21. I received both a text and phone call verifing the appointment for 9-9-21. Today after waiting 4 hours with no communication, I called the service center and was told that the service rep called in sick and that the next available date was 9-29-21.

I asked to speak to a manager and after a lenghty time on hold, Mars the supervisor told me that she could not do anything to help me, and the the earliest date was 9-29-21. I asked to speak to her manager and she…

A part was ordered for my ice makers June 23. I paid for the part and no effort to come back to install the part. I’m not sure they have ordered. Poor service My name is Joyce halsey Telephone number 859 227 8766 Or. 859 748 9677

I can’t understand anyone I talk to on phone.

They are the repair company used by Lowe's for our LG refrigerator service plan that we bought from Lowe's. Refrigerator died on 8/5/21 and soonest they had someone diagnose was 8/16/21. He ordered parts and now we are being told 9/3/21 for next visit. A & E has allowed me to reschedule 3 times on their site, and then those were canceled and I end up with a worse time than before. They have no escalation process and the last person hung up on me.

I would never use Lowe's nor A & E Factory Service again.

I have been waiting all morning then they change my appointment that was made over a week ago I work I am not available from 1-5 on Monday they need to come today to repair my dryer they waited until after 12 to contact me

I am writ g this complaint to file a fraud claim against one of your servicemen in Oxnard Ava. He has been requested to arrive at my house two different times, he never shows and continues to tell the A@E call service he will be at my home a soon as he can.

He then writes up to service reports and signs an illegible signature to the reports closing I agreed to all that is written on them . There have been 8 different appointments scheduled by LG for A&E to fix my dryer , either they can’t fix it or don’t show.

I am filing a police report with Oxnard PD , the Patrick (an A&E serviceman is fraudulently signing signatures of customers

DO NOT USE This company. A&E Factory Services or Sears is not sure which is correct. I was assigned this company to fix my dryer through my home warranty company. The technician came out with the expectation of fixing my dryer.

He did not fix it but said it was complete. I had to call out a second time and he had to come back again... the same technician to fix the dryer. Later I received a bill for additional services that were not covered by the warranty.

I called customer service and they said sorry for the mistake we will fix and that charge was a mistake. Then I started receiving calls from a collections company saying they need to collect a debt for the additional charges.

I called customer service she hung up on me. I called a third time. That customer service rep said that the…

Two guys showed up one a trainer the other more experienced. I requested a tune up Air, gas, oil filters, (tune up) told me that I needed a belt and brake stops as well. Quotes me a total of 563.00, I started to tell him forget it, then he says let me make some changes and brought it down to 291.00. with the extra parts. He told me they have discretion on labor. Is that true? Not sure what he was trying to pull, but if I did not speak up I could have got ripped off. I want an answer as to why 272.00 difference. I can be reached at 404-784-8604 the order number was 000803543272879 technician number 0901744. I also want to find out when a part they ordered will be arriving. service order number 43272879

Dino Patelis

Tech may have destroyed my refrigerator

First Name: Dominic Last Name: Lauko Address: 5955, Saxtown Road City: Millstadt State: IL Zip: 62260 Home Phone: (618) 476-3487 Work Phone: Alternate Phone: (618) 781-1177 Email: dlauko@htc.net Date Of Service: June 19 2021 Service Order No: 40835009 Repair Item: Refrigerator Repair Item Other: Reason: Compliment Description: Refrigerator Problem is the refrigerator and freezer not cooling. Lg contacted and sends A&E for service call. A&E technician advises a restriction and spends two hours service and installs a new filter onto the compressor. He states it is working and wait 24 hours before putting food inside. Does not cool. A&E returns with two technicians and they spent about two hours testing and taking apart. It’s holding pressure but has a…

I had a service call on 7/13, at that time the technician and his boss gave me a return date of 7/27. I have been attempting to get a hold of the technician and/or his boss directly to confirm the appointment.

Your call centers will only state they it’s not on the computer. I have asked that they contact the Yuma office directly and have them reach out to me or provide me with number so I can call them. I get we don’t have that ability.

I’ve asked for text, email or a phone call

Scheduling.

First of all it should not take 9 weeks to get a 6 mont old refrigerator fixed. Service repairman has been to my house . Ordered part whick to 2 weeks to get. Was to be at my house yesterday 7/14 in which I have to leave work to have someone at the house to let service repairman in at 1:15 pm received a text saying I need to re schedule.

Call repairman who knew nothing about appointment. So that means he was never coming. Again had to leave work for this. Can not get another appointment for 3 more weeks. No one should have to wait this long for repairs.

This is a very bad way to do business.

A & E have been to my house to "REPAIR" my refrigerator 5 times in 26 weeks........ Today they came again to "REPAIR" my refrigerator with yet another part that they "THINK" may repair it......

One of the previous times they said the "Thermostat" was good, today it is the only thing they can "replace" and if that doesn't work then my refrigerator is not repairable.....

HOW many times!!!!!

Really

First, A&E is not accredited by BBB. they show 1 star for 6 weeks they have failed to fix our refrigerator. the tech misdiagnosed, ordered wrong parts, took out the ice bank dispenser seals and kept them, yes did not reinstall. caused our refrigerator to freeze everything 2 times. now i have the seals but they won't come install them for 2 weeks. all we wanted was a dented door replaced in a refrigerator that worked perfectly. Oh, just try to get in touch with someone. when you do get a customer service rep, the computer is down, being updated or some other excuse. has been the case for over 2 weeks.

read their customer comments.....wish i had, but this is who Sears uses.

mother fucking scum bags crooks

Worst customer service experience ever. They didn't show up at all for the first scheduled diagnostic service and then said it'd be 2 more days before they could come. Showed up late - after 7 pm - only after I called to complain.

It's now been 5 weeks and we're still waiting for them to come and complete the refrigerator repair. The parts have been sitting at our house for a month. They have cancelled our appointment 8 times! When I call to speak to a supervisor I'm repeatedly disconnected.

After sitting on hold for 20 minutes at a time! Their automated phone system provides no options to talk to a live human and no one there gives a damn about actually resolving anything. I strongly encourage all manufacturers to stop doing business with this company.

Your company came out to repair my Ice maker on my Whirlpool refrigerator back in February. I told the technician it was doing the same thing that it had done the year previous. I told him the Ice maker had been replaced, and needed replaced again.

He looked at it and said the door on the ice maker was warped and it was not holding cold air like it should, and that was the problem. He did not do an electronic diagnostic test at this time.

He ordered the part and told me it would show up in a week and wanted me to install it. He also set up a new date to come back and see if that fixed it. The date was the 19th of March he did not sow up.

The part also did not show up until the first week in April. I was contacted and told they were going to be here on the 14th of April. He did show up…

A&E service has sent a tech to service our refrigerator ice maker 4 times. The company has a history of making appointments and not showing for those appointments. They don't even have the decency to call and reschedule the appointments- you have to recall and re-schedule the appointment again.

then upon repairing the damaged refrigerator door he damaged the gasket between the ice maker and the door shoot, just left it so when you opened the refrigerator door it fell on the floor. The last visit he came without a mask and refused to take the damaged refrigerator door for disposal.

He told me to dispose of it. He's disrespectful and rude. This company obviously hires individuals who don't respect my health and well being nor my appliances.

My LG refrigerator AND freezer went out in March. I called Home Depot then another number to call for service. I was given date of Saturday Apr 10. I was given a link for earlier reschedule dates. I updated to Thursday Apr 8. I confirmed Wednesday Apr 7. Today I called for update and was told it needs reschedule to April 16. I’m so mad I could scream.

Your Refrigerator Service Appointment

Thanks for scheduling a Sears Home Services appointment. This page will be updated if there are any changes to your appointment. On the day of your appointment, your technician will contact you when they are on the way.

Service Date Saturday, April 10

Add to calendar Technician Arrival Window 8:00 AM to 5:00 PM

Your Details

Your order number 000476641619827

Use this link below to manage your…

04-02-2021: I am again awaiting the arrival of your repairman, Robin West to repair my refrigerator that has been broken since 02-16-2021. Mr. West checked the refrigerator and stated two parts would have to be installed. He said they would be ordered, sent to my home and he would then return and install them.

A second appointment was arranged for 03-05-2021 since the parts should arrive before that time. During that time the parts did not arrive. At this time, I assumed the parts in question were already on his truck was the reason they had not been ordered. When Mr.

West arrived forty-five minutes late on 3-05, he was asked about the parts and appeared to be confused, first stating he didn't know where they were then stating they may have not been ordered. During the two weeks between…

I had a service call today, Tuesday, April 7, 2020 with A&E Factory Service technician, Brian. I needed him to look at the faulty filter on my refrigerator. Brian was rude, short with me, unhelpful and just plain out NASTY.

I've never dealt with anyone - coming into my home for a service call - to be so disrespectful. He claimed it was his accent.

However, I understood him clearly. It was his tone and the way he talked to me. Due to Brian's dis-respectfulness and unprofessional work ethics, I will never, ever seek service with A&E Factory Service again. One last thing... Brian needs training on how to speak to women - I believe that's most of his problem.

We bought our new refrigerator back in November to be installed in our remodeled home, Installed it in December, from the get go the water and Ice did not work, we called in a repair, that took almost 2 weeks, when the service person came out he said it was a bad board, which took another 10 days, that finally arrived and it was more time before they came out...

now they say it is something else... and they were going to get back to us... they never did.... we called this week and guess what... somehow they closed out our repair ticket and they said we need to start over...

well since then the refrigerator is now not cooling properly, at times it is 44 degrees inside... I do not even want this refrigerator now... we have no ice or water and have to continue to go buy ice and it is still…

I have called A&E on several occasions over the years with great service, and professionalism. A couple of days ago I had a dishwasher failure, and again needed to call A&E. I spoke with a very polite lady named Jane who handled my scheduling, and my service appointment.

Jane was very professional, but she had very poor communication skills in the English language. I am not even 100% certain of my appointment - hopefully it will be as I understood. In my opinion when a customer is spending money for good (any) service - the customer should be well aware of the financial responsibilities, and other details.

I want to reinforce the fact that this lady was very professional, and I am only asking for clarity in future communications whether with me or another customer. Other than the…

Bought a refrigerator from Lowes. Two years old and it suddenly defrosts. It won't keep the temperature steady. Called LG, they send out A&E factory services. After 6 appointments they still can't seem to fix the problem. During one of the visits they damaged my cabinets and dented the refrigerator.

I filed a claim against them but they have denied it stating that they have my signature on a document that releases them from liability. Really? They refuse to give me a copy of the document and are using it as the basis for denying my claim which is against the law in Washington State.

These people SUCK don't let them in your home.