AeroMexico

I am corresponding with U to voice my disappointment while travelling with Aeromexico a few weeks ago. Jan23 flight#AM0617 was scheduled to leave Toronto at 1:20am. We took off at 2:30am(DELAYED) going to Mexico city. Our connecting flight was Mexico city- Los Cabos. Flight #AM0378 at 8:05am.

When we booked in we were told that the flight was overbooked, that we had to wait until the next flight at 1:15pm(5hours). This flight took off at 2:30pm(DELAYED). We got to our resort (Barcelo Gran Faro) at 6pm. We wasted & lost half a day of our holiday due to overbooking & delayed flights.

Jan30 on our return flight from Cabo-Mex city flight#AM0387 scheduled to leave at 7:07pm was again delayed over 1hour. Connecting flight #AM0692 from Mex city-Toronto was also delayed over 1hour. The meals on…

Flights delayed then cancelled No food hotel or other services provided as requested Staff said nothing to do with them Ignorant and unprofessional

Flight 71 aeromexico for 3 people delayed more then 10 hours from Rome to Mexico City how do i get compensation according to EU rules

I received a voucher from Aeromexico last year in October. The voucher is set to expire on October 3rd, 2023, and I have encountered some challenges in utilizing it.

I recently called to inquire about available flights from Guadalajara, Mexico to Sacramento, CA. I was informed that the only available flight was scheduled to depart on August 27. That is in a couple of days.

My grandma, who will be the passenger, is elderly and requires additional time to prepare for the journey, this short notice is highly inconvenient. She has certain medical requirements that need to be addressed before she can embark on the flight. Due to doctor screenings and other necessary preparations, the earliest feasible travel date for her would be around September 20th, 2023. It is crucial that she has…

August 7, 2023 our flight from Merida to Mexico City left late. Arriving in Mexico City the gentleman with the wheel chair told us we have a long way to go and not much time. We are ages 66 to 84 so he arranged wheel chairs for all of us.

On the bus the young man said he called AeroMexico and told them we were coming. We made it to the gate 5 or 6 minutes before the scheduled departure time. The lady stated that we were late and the gate was closed.

There were 4 passengers there that were on standby and she let them board after she told us the gate was closed. It was obvious they got our seats and she did not want to allow us to use our seats even though we were there prior to allowing them to board the plane.

Incredibly dishonest saying the doors were closed and then allowing the…

We had our flight departure changed many times it was originally at 9 am from Guadalajara to TJ . They kept changing the flight time we did not board a plane till 4 pm causing to loose about 7-8 hours in the airport with food we had ready to take that turned bad since we waiting so long .

on July 27th my flight from Veracruz to NYC with a connecting flight in Mexico city was cancelled. due to a delay flight from veracruz to Mexico city. the sad part of this ordeal was the very poor and uncaring costumer service was when i was told that i had two choices either go top mexico city ands spend the night in a hotel or go home and come back in the morning.

causing me to loose a day of work, and extra expending of about $100. bucks on traveling expenses. the desk person simply said you cant get any compensation or cab ride expense cover because its not and airline issue. But the email said "due to an operational service change you connecting flight in mexico has changed" so who it's responsible??

I was in a car accident, emailed my hospital paperwork to amcustomersupport@aeromexico.com, they haven't checked the email yet, areomexico is a disgraceful firm. And keep saying please wait, they say we will get back to you on whatsapp, my $1150 wasted OSMAN KARTAL MKXTFG

I recently had a personal hydroflask and cellphone charger stolen from a back pack that I checked in during a flight from Guadalajara, Jalisco to Salt Lake City, Utah. Some one got into my back pack during the process and stole those items.

Just to let AeroMexico know that they have thieves in the bag handling department at the airport in Guadalajara. From now on my family I will avoid flying AeroMexico for ever.

I paid a row of seats for both flight’s. A total of $154 dollars. When I got to the airport, my seats were sold and we were assigned separate seats and on the other flight we were sent all the way to the back.

When we boarded, the two seats we paid were empty but they wouldn’t let my kids move to them. They will not reimburse or take responsibility. They tell you to call customer service but customer service foes not answer or will not do anything.

To whom it may concern,

18th April 2023

Your service with Aeromexico Business Class is very disappointing. I was originally booked on AM545 1657 to 1830 only to be changed to AM543 1613 to 1800 and to be downgraded from Business to AM plus on a B737 8 instead of a standard recliner seat 2 2 layout to a 3 3 layout economy seat with a middle seat blocked off.

I've flown in many Business class flights on B737 with a standard recliner seat but to change flight and plane to an economy seat is quite upsetting and disappointing. To feed your business class passengers bag of chips, nuts and one piece of chocolate is an absolute joke.

How can you treat your business class passengers like this?

In November 2021, I had to cancel a flight. The airline gave me the option for refund or credit. I chose refund. That was November 2, 2021. I requested confirmation and did not hear back. Jan 7/22, I phoned to get written confirmation.

I received an email stating "12 months refund in process since 07 January 2022". On January 23/23 I emailed to customer service. No response. I emailed 1/30/23, no response, called 02/02 was told it was to be escalated, response in 3 days. No responsse.

Feb 20, called again, was told "working on the case" will hear by email in one week. March 9 - called cutomer support line - was told 5 more business days and they escalated the case again. March 20th. I received an email that said I would receive my refund in 30-45 days.

Called April 26 - was on hold for…

My family and I had round trip tickets that originated from Costa Rica to Las Vegas, Nevada. On our return flight, my husband, three of our four children, and I were all checked in and ready to go. When it came to my 13 year old daughter, the ticket agent and the manager REFUSED to check her in.

Siting that Costa Rica requires a negative covid test and/or proof of vaccine.

However, the Costa Rican government does NOT require either of those things to enter the country. My family and I have travel back and forth, to and from, Costa Rica and have never had a problem like this. I pulled up the travel requirements, for Costa Rica, on the official Costa Rican government site, to show the agent and the manager that neither a negative covid test and/or proof of vaccine are required to enter the…

I booked a reservation and cancelled within 24 hours which entitles me to a complete no hassle refund.

However, the service agent told me it would take 6-8 weeks for my refund to be processed. This means 1) Aeromexico wants to use my $2,000 for 6-8 weeks and 2) I have a credit card bill statement that I am supposed to pay for a ticket that was cancelled and should not have been processed less than 24 hours after booking.

My credit card company told me there is nothing I can do except file a dispute of the charges. I fly many airlines and the 24 hour refund policy has never been a problem. Will never ever book with Aeromexico again.

Until now our Luggage no yet coming we still in Vera Cruz hotel...pls.send here ASAP

Aeromexico service center works awfull. I will never use this airways. You can buy ticket by using app, but you can't cancel by using app. You have to call their call center and have to spend weeks to describe situation.

But they don't solve your problem, they will forward you to each other

I have been waiting nearly 2 years for a refund .. I have called Aeromexico 100’s of times and they keep telling me that my refund is in progress - however after over 18 months of waiting for the refund I just don’t know what I can do?!

Hi,

I bought a two-way ticket from the Flighthub website in Montreal, Canada to Puerto Vallarta destination.

Due to some specific reasons I couldn’t arrive at my flight on time which was with Aeroméxico (on 1st March 2023), so I had to reschedule my flight for the day after.

I called Aeroméxico customer services after 21 hours of purchasing my ticket. They said there’s no refund, nor any changes that I can make for my flight. This is shocking news.

My return flight with Sunwing on 12th March 2023 also, is neither refundable nor exchangeable, they said.

Since the early morning of March 1st, I've been trying to find a solution to get a refund. They told me that I needed to read their customer service flight policy. Based on that policy, I could do any changes or cancellation to my…

I had a complaint about a recent flight and requested a refund. The only way to contact them for refunds was through an email address. After a long wait, I received an email response that said they couldn't or wouldn't help me.

I asked for them to please review it again, and the same customer service representative refused to escalate. I emailed them again and ask them to give me the contact information for their supervisor or their escalation department. And I got no response.

I once again emailed them demanding the contact information for an escalated issue. No response. I emailed their CEO and received an automated response, but we weeks later now I still haven't heard anything. They are ghosting me. I can't get them on the phone and they gave me no avenue for escalation, arbitration,…

Date of incident: January 20,2023 Flight Booking #TGZADB Flight AM 682 From Mexico City to Chicago Ohare Gate 56

On that date, as we checked in for boarding, me Ludivina Pavey, and my son, Michael James Jamlang, were pulled aside and were issued boarding passes with seat numbers 15E and 15F different from the seat numbers I chose when I booked the flight which were 21E and 21F without permission nor any explanation. When we got to the seats we found out that the seats we were bumped to were next to the emergency exit door. I said I don't want the seat and asked the flight attendant, Ms Murillo why did they change our seats and showed her the actual seat numbers on my phone. She said that she'll get us different seats but I insisted I want to know why our seats were changed. Annoyingly…

waiting for 8 months for a response on email to customer service...still none...

worst customer service

There were 2 charges per guest added without notice. I have called back to get my money back. Fist call the rep told me she would call me back the same day with resolution.

Second call, I asked to speak to a supervisor. Per the rep the supervisor refused to come to the phone.

Third call back I was told that I need to wait 24 to 72 hrs to get my resolution wether they would refund the unapproved charges. I asked for a supervisor once again. The rep put me on hold and disconnected my call. Very POOR customer service.

Adding extra charges without approval.

I had the worst customers services experience today at Chicago O’hare airport around 10:30pm the lady who refuse to give me her name, was yelling at my parent who are 75 years old. She had zero patient and zero education. She over charged my parent, when I ask a question her only respond was I don’t know I don’t know.

After falling and getting to the airport in Mexico City . The airport f Doctor. Examined me and said I could travel. When I got. To the gate that rude woman said I could not board and put me on a flight 8 hours later.

I am traveling clase premier. I was treated like dirt. I was I the airport over 12 hours. Is that how a business class passenger is treated. I am very angry. I was suppose to arrive at 930 am and ended up arriving at 650pm.

Is this how business passengers are treated ILGYAZ.

70 (1390420885619 and 1390420885620) Trip was supposed to be January 27, 2022 to Cancun Cancelled trip December 17th, 2021 Voucher offered. return Puerto Vallarta to Montreal for February 27, 2023 is $1255 for 2 people online But agent on phone insisted it was over $3000!

After many many calls and futile promises from agents. I want my money back. Please resolve before I take my complaint further. And thank you 514 532 0177

com for Oct 19th-Oct 20th. When he went up to the counter at Aeromexico in SJO to get his boarding pass for the trip back, they told him he was not in their system and needed to buy another ticket I order to fly back, even though this was a round-trip.

He asked to talk to the manager and then the manager's supervisor and they kept saying the say thing, even though he showed them the flight confirmation number and pin code, passport, screen shots his previous tickets, etc. The next dat he booked a one-way ticjwt to get back and they refused him again, saying he did not have a return ticket.

com, stranded in Costa Rica staying at a hostel. It is clearly because he is black. There is no other explanation. I have added the picture of the supervisor that he sent me. He is the one on the…

I have to say it was by far the worst experience I’ve ever had while on a trip. To make long story short when me and my spouse and 4month baby arrived at the Mexico City international airport at Aeromexico check in the lady that was there and by mistake didn’t get her name was rude and

poorly trained, and charged us $30 dollars for one 50lb baby baggage that was included on my infants ticket. We asked to speak with the supervisor that for my surprise was less informed than her, his name is -RENE GOMEZ- a complete scum bag was so unprofessional and disrespectful he didn’t even let me finish talking and

explain to him what I had to say, when he simply cut me off and said that their is nothing he can do and walked away like a complete jackass. I made sure my infant baggage was included in…

I flew from Mexico City to Leon on the 13th of September 2022 at 3.10pm , I checked in my diamond earrings and my Rolex watch … I put them in a small hand bag inside my box and they were removed .. this is so ridiculous as it was just an hour flight … I don’t know what next to do , I live in Dubai where something like this never happens , it’s really a shame

I submitted a claim / compliant about a delayed flight, which caused me 24 hrs delay to my destination. Well, obviously I do not even informed if it was a delay or the connection flight was cancelled..

After 3 month and reminders have no answer from the company..

What kinda service is this?

If I could get any lower I would like negative stars I would be happier my complaint is that you can not get a real answer on anything I recently traveled with this airline and have yet after a week to give me an honest answer to my baggage that has been lost since August 7th it has been a full week and I am still getting that someone will contact me as soon as possible to where my baggage is at this time.

Still nothing I am need compensation for this immediately and I know there are other ways to handle this situation.

DOT case - SX2021120275 I’ve been waiting 12 months exactly for my refund and still haven’t received it

I purchased a plane ticket for my relative... When he was trying to check in he wasn't allowed to unless I was present. I took the time to travel 40 minutes to be present and they still were questioning me ( I had already give them my ID and my Visa card) the 2 peolpe that i was talking to We're Carolina V.

please take the time Review the camera footage for future Customer service.

My check in luggage was torn by Aeromexico and has never been fixed.

I am a 73 year old man with a heart condition. On July 9, 2022 I completed a flight (AM 4) from Paris to Mexico City While waiting for luggage in Mexico City, In the process of changing my cell phone SIM card, I lost my TelCel SIM card.

I therefore had no way to telephone the hotel for a pick up at 4 am from the airport. I sought assistance from strangers who were reluctant to help me and finally went to the AeroMexico Customer Service desk in Terminal 2.

I was greeted by Oscar Leyou Ceballa, one of your Customer Service representatives. He refused to help me, saying it was not his job to call hotels for customers. I because rather upset and angry, after traveling for 20 hours.

Another colleague of his, who refused to give me his name and has his name badge tucked in his shirt, also…

Aeromexico has to be the worst airline in the world, they have zero customer service and don't get back to you or respond to emails, I have tried for a month to get money refunded from an overcharged flight.they don't care about customers only themselves, so save yourself the aggravation and book elsewhere.

We purchased tickets online for a RETURN trip from Mazatlan to Manzanillo. (thru Mexico City) for March 2022. we were only doing a domestic flight with no checked bags. When we arrived there were 4 customer service people doing check in which dwindled down to 3 and then 2 and then 1.

The line did not move for a VERY long time. and worried we would miss the flight. We witnessed 2 older ladies paying a lot of cash for something... they were holding up the line.

Also delays with another group of 4 people. As well as all the Canadian travelers who needed their special covid tests and entry requirements etc.

Also another guy who had a cooler that had to be rewrapped for some reason. So finally when it was our turn to check in (young man) he told us “They overbooked the flight and there are…

Terrible in every facet. Changed our flights because of covid-19 and IN THEIR DAMN WEBSITE it says they'll refund you if it's covid-19 related becausenits a GOVERNMENT policy. Don't want to help me and my bank is trying to help me because they took months to do anything and my bank has their hands tied due to it being so far away.

You have to pay ME to use this crappy ass airline ever again.

Hello, my name is Fabrizia Di Fruscia. I am a loyal customer of Aeromexico, and have been travelling to and from Mexico, always using Aeromexico as my top favourite airline. I am sad to say, that it is now the second time I am dissapointed by the service of your airline.

On Thursday June 2th 2022, I was booked on flight AM422, departing from MEX @ 13:00, landing in MIA @ 17:17. I arrived to MEX airport at terminal 2, 3hours before my flight (9:29am) (i have UBER receipt to prove it).

I passed 3 female- Aeromexico agents who asked me to stand in line for the USA-COVID health and security approval counter. I filled in all the documents and then was told by the male-Aeromexico agent to stand in line at the general check-in counter of my flight AM422. The line-up was long. I waited 1hour 25min…

During my flight on 2/6/2022 with Aeromexico my infant was injured on the airplane by the aircraft, I was told by aircraft they were going to take care of my minors so I could go get my stroller at gate. They said I could come off the plane and grab my stroller at gate then I was denied entrance back at the plane to get my children.

So my children were inside the plane crying and screaming for me and aircraft would not let me back in the plane to get my kids and they would bring my children out I'm either. Thus I was arguing with the aircraft for 5min outside the plane until I was really upset and frustrated and decided to enter the plane against their will and I grabbed my children.

My infant was Bruised on his forehead and bleeding from his lip, and crying hysterically then I entered…

Incident with Aereomexico hoy Friday 6.3.2022

Confirmation #FIPZGP Your ticket(s) is/are: Romulo Isaias Reynoso Ramos: 1392129702433 Yasmani Raudel Borrero Cabrera: 1392129702432

Muy resumido esta decepcionante situación con el equipo de trabajo de AEREOMEXICO.

Hice mi primera llamada hoy cerca de las 8:10am (hora de Las Vegas, Nevada) Comencé mi conversación con Sofia Altamirante del departamento de Ventas. Después de verificar mi información como si fuera para una visa en la embajada americana me dijo espera unos minutos… los minutos pasaron y. nunca regreso… una pérdida de tiempo desde el comienzo. Después volví a marcar inmediatamente al mismo numero ( 1-800-237-6639) y me contesto SAMANTA LOZANO ( UNA PESADILLA LA CHICA ) ella posiblemente era Nueva en la compañía porque todo lo…

This airline is by far one which is highly prejudice from the staff working in the airlines to the poorest service I’ve ever seen from any airline. I was intended to be upgraded on my flight to first class headed back to London from Mexico City.

The departures check in did not upgrade me using an excuse that the systems are “poor and unstable” his words used to say he could not upgrade my flight. This is the absolute worst sideline experience in my 20 years of traveling via airplane.

I would never recommend this airline to anyone of color who is African American.

Horrible service

I have been waiting 10 days to hear back from ANYONE regarding my lost luggage! I filed a paper claim at the Aeromexico service desk in Montreal (YUL) when I landed. Apparently, they were suppose to give my a tracking # but they failed to do so.

Your online "track you baggage" system doesn't even recognize my reservation or eticket information so I can't even file a claim online to be able to track it! com as instructed. NO ONE has contacted me and no one seems to be able to willing to help me.

I had an extra suitcase to bring back special items given to me by my aunt in Ajijic, MX so I'm missing two large pieces of luggage, one very important! On top of that I arrived in Montreal, Canada where is was -23C degree weather and had to get my car out of parking at midnight with NO winter…

Sent through many emails already since 11 October, Flight from Durban to Johanesburg to Paris to Mexico with Air France, Luggage x2 pieces arrived totally damaged, photos wer taken which i still have and sent through air France App, with reply that this claim needs to go via Aeromexico, Ticket number 0577667300784

Ive been traveling to Mexico twice a year and because of COVID areomexico changed my flight itinerary. The new flight doesn't work for me and they refuse to give me a full refund or reschedule my flight for another day.

I called and asked to speak to a manager and was put on hold for 1 hour just to be told that the manager was unavailable and that I was being annoying because I wouldn't accept their new flight itinerary. I would like a full refund or to reschedule my flight on dates that work work me.

On January 3rd, 2022, I arrived at the airport in Acapulco to board my flight, upon arriving at the counter at Aeromexico, I presented my negative covid test result which was sent to me by the lab just an hour prior. I was told by a very rude, young girl that she was going to consult with a supervisor, (another rude woman) regarding my covid test result.

I waited and waited, hauling my heavy suitcase back and forth to the counter and back.

Finally the supervisor showed up and indicated that my covid test result though negative had expired by approximately one hour, I stated that I had been sent the results just about an hour ago. She wouldn’t budge and maintained that it had expired, that I wouldn’t be allowed to fly and no matter what I said to her she just stated that those were…

If I could give this 0 stars I would. I made a reservation (December 20th, 2021) for a trip back home over Christmas and was diagnosed with COVID the same day. I have been trying to cancel my flight since less than 24 hours after booking the flight (December 21st, 2021).

It is now January 3, 2022. No one I speak to on the customer support line is capable of helping me, and the email responses are all automated and do not solve my problem either. So I am not only sick with COVID, had to miss Christmas for the second year in a row, but am also now having to deal with these incompetent staff members who refuse to refund me $600+ for the flight I booked.

Last time I will EVER do business with Aeromexico. BEWARE!!!!

El martes que llegué a San Francisco desde la Ciudad de México mis maletas llegaron destrozadas. Levanté una queja y todavía hoy nadie me ha contactado.

On November 6th I went to Mexico City. I am very upset because when we arrived to Mexico, while I was waiting for my baggage, someone at the aeropuerto opened my baggage and went through my staff. The person stole my money , jewelry and couple personal things.

Ii called the aerolínea and no one has called me back. They must have cameras or videos to monitor the employees. com María G .

I flew from Mexico City to San Francisco in Aug 2021. I had left my empty purse in my luggage and I guess they liked it and they stole it. Whoever took it had the good grace to leave the pen and the hand creams in the luggage. I’ve traveling since I was a child and never experienced such thing.

I’ve called and s written to Aeromexico multiple times just to tell me that they would get back to me within 24 hours. Well, 24 hours have become 3 months. Aeromexico is not a business to serve but to steal from you!