AeroMexico

Terrible customer service!

I asked one of the staff member on the gate desk. She told me to ‘wait’ after an hour of the gate being open. I missed my flight because the gate was not called the same as the destination.

So then when I asked again where the gate I’m supped to be at is. She then tells me I’ve missed my flight! And isn’t talking to me.

Then I had to pay for a £300 replacement ticket.

Joke airline.

Payed for code akuzbb November 5 no ticket was issued where in the hell is my refund. Very disgusted with the runaround. You sent me a confirmation of payment, did you not? Seven days have been fighting this battle. Get real. With respect. Mr. Koss

Worst service ever, they've made an error in the booking by doing a typo in my name. They refuse to correct the error whatsoever and refer me to the other airline.

I have lost my iPhone 8 in the plane

I purchase and upgrade to premier for my wife fly from Mxdf to Lima Peru. ans ahe flew in economy class. I need my upgrated to be refunded. QMRUXP. Confirmation Violeta Human Mejia.

Also you guys mistreated my wife true all this process. She waited 3 hours in the plane and was cancel. Later 3 hours for her to be taken to a hotel. And she was in a wheelchair. Since she was ille from and injury.

I started writting reviews and will not stop till you guys make it right. Ronald Ore-Giron 480-577-1025

to long to put in email, I have a letter , who do I address it to ? name, title address? Thank You Dale Young unhappy customer!! 520 4004757

We are not able to make our vacation. Aeromexico will not reschedule, hold or refund our flights. 06 and they will not work with us at all. No customer service at all. Took me hours to even reach a person.

I will NEVER book Aeromexico again.

First class tickets cannot be refunded!!!

I have never flown with an airline so disorganized and with staff so rude and unwilling to assist you. You have to wait an hour until the flight takes off to get to information on your gate. Then you have 20 minutes to get to check in to board or else they won’t let you in to sit and wait for the flight to actually board.

No one tells you anything. Staff says that they say everything over the loud speaker that you can’t even hear. Staff members fuss at you for not having everything in order after you have already waited hours for them. And they then knit give you a minute to get your documents ready or don’t get assess to board the plane as me and my couple had happen to us.

I have been left with a sour note. Rude staff members who are unwilling to help and can care less about you and…

Hello, Our flight from Cancun to Mexico was delayed due to passenger disturbance according to the agent we spoke with for 2 hours causing us to miss our connecting flight Mexico to Tijuana. We ended up staying overnight in Mexico to catch the morning flight.

I have to beg and argue with the agent to give us hotel accommodation because it was not our fault and he replied is not the airline fault causing the delay. After going back and forth to the counter he finally said he got me an accommodation hotel.

I asked the agent how to get to the hotel once we are in Mexico and he said its walking distance from the airport. Once in Mexico airport I have to figure out myself how to get to the hotel It took a while, but we made it to the hotel around 12 midnight.

When the agent gave us our…

Flight scheduled for 3 months before departure 8/11/21. No e-mail notification was received until 8/6/21 coincidentally, stating the trip was canceled and replaced with a voucher. This trip was major, with many lives affected. An extreme disappointment for, supposedly, the best airlines representing Mexico.

They stole some jewelry that’s way they get 1 star

My flight was supposed to arrive at 205 pm at 215 we still hadn't landed. After that they had to get everyone off which took another 15 minutes making me late for our connecting flight. We were stranded at the airport with 4 small children and no where to go!!

Aeromexico refused to take responsibility or do anything to help us. It took us 2 hours just to get our luggage. Then another 2 hours to find a hotel. We had to pay 630 us dollars to get a room for all of us for 1 night or sleep in the street with 4 children in Mexico city.

I am so disappointed with my service it makes me sick. I spent thousands on this trip and they refused to even try to help us. They were the rudest people i have ever met even though it was their fault.

I will never fly with aeromexico again or allow my family…

THE WORSE COMPANY OF ALL!!!!! DO NOT USE THIS SHIIIIIIIIIITY COMPANY!! WORSE CUSTOMER SERVICE. BEWARE!!

My flight was randomly cancelled and they didn’t notify me. I arrived at the Aeromexico counter and told me that it was cancelled and to call Aeromexico. I called Aeromexico and spoke to an agent. The agent told me he didn’t know why it was cancelled. I asked if he could book me on the flight that I was supposed to be on and he stated that he could not.

I had an extremely important meeting in Mexico tomorrow and now I will not be able to make it. The agent offered me a flight at the same time tomorrow (6/3/21) so I had no choice because I also could not get a refund.

Extremely bad experience.

I've been trying to call and message Aeromexico for the last few months. You guys cancelled my wife and my honeymoon trip to Paris due toi the Pandemic. I was told by Expedia that you hold the balance of that trip and to contact you about rescheduling a new trip. But I can never get through and it won't let me schedule a trip online. Here is our information: Original Itinerary #: 71009119138051 Patrick McManus ticket number: 1397509316583 , credit amount: $665.53 Norma Sanchez , ticket #: 1397509316584, credit amount: $665.53

Please call me at (919) 723-8885. Please tell us how to use our credit! Please respond!

Mi inconformidad es la registration de equipaje Llegando al CVX de Tijuana me informan que todo está bien pero al llegar Registrar me dicen que el equipaje no está pagado cuando todo se pago me traen de un mostrador a otro y al final piden resibos les muestro el correo electrónico y dicen que no les sirve me hacen pagar 1400 pesos por qué según una srta dice las pólizas cambiaron en marzo y yo reservé en mayo me está queriendo decir que lo que está en línea es mentira entonces deberíaan de estar todos sus empleados en la misma página y no tratar a sus clientes como mentirosos y aparte pedir resibos de lo que uno paga en línea se me hace absurdo porque entonces para que es el correo electrónico que envían ustedes

My honeymoon was cancelled due to Covid. The booking company refunded me the hotel but not the airline fare, they told me to deal directly with Aeromexico in order to get a voucher (not a refund). I accept that I cannot get a refund, its there policy, but give me an extension to utilize my paid fare.

I am very upset because I've been tiredlessly trying to speak to an Aeromexico agent to book my new travel plans and it is virtually impossible to get through. Originally I was given one ticket number, aparently I need two ticket numbers for the two plane tickets originally purchased, the agent I spoke to yesterday did NOT want to bother to search for them under my name and

so after a 46 minute hold had to hang up the phone and call back later. 84 paid value, when I responded a minute and a…

Below is a complaint filed to several different BBB’s in both Mexico and the USA:

This company has taken payment for services not rendered. This airline closed it's debarkation gate early, leaving my loved one stranded in a foreign country, namely Mexico. She has undergone a great deal of stress and anxiety due to AEROMEXICO's mistake. She was at the airport more than 2 hours pre-flight, and yet was unable to get her boarding pass after waiting in the documentation line at AEROMEXICO's counter for over an hour. The supervisor on duty did not perform his job at all at the CDMX airport, and he spoke rudely to someone in great distress, turned his back, and left her standing alone at the counter. To add insult to injury, employees refused to assist her in a time of crisis and insulted her…

AeroMexico changed our flights to which took two out days out of her family trip we’ve been planning for ever! When I tried to change them customer service was horrible even though I press one for English they put me on hold with a spanish recording for an hour and then hung up.

I called back and this happened three times! I finally got a hold of someone who is completely rude and not helpful. So I called back again and got someone who was great but when we got disconnected I called back and apparently he lied about his name and put no notes in the progress we made so I had to start all over!

The last person I talk to put us on hold for 45 minutes and then told us we have to email the information and they will get back to us in 24 hours which they have still not done and we have to get a…

You are one of the worst airline companies to get hold of even for simple questions. Bunch of smoke and mirrors. You should be ashamed of calling yourself a service company. WORST EVER!!!!!

Had to change flight and get back to Canada because of Virus problems. Called numerous times and could not get through to agent to change flight. Waited for hours on hold only to have connection lost before getting through to agent.

Tried sending emails and got no response. Had to book with other carrier to get back home, want refund on return portion of flight. Cliff MacDonald

I am trying to talk to someone at your customer service department since two days. I am kept on the line listening to music and a recording telling me that a representative will answer me shortly.... I was kept holding one time for 2 hours...

and another times for 1 hour, etc. We are presently in Mazatlan and we want to go back home as soon as possible to Montreal,Quebec, Canada. We are presently in a time of a crisis because of the CORONAVIRUS everywhere.

Can we please get a reply ASAP. THANK YOU

I went to Mexico City back to Toronto. On the trip back my suitcase got destroyed which I'm not very happy about. I would like something done about this.

Thankyou

I loose my return fly because one employee aeromexico at the gate to take the fly askme this question alguien le ofrecio algo en la Ciudad y le conteste que si me ofrecieron mariguana only answer hes question after that he call the police and they check my luggage and not found nothing then dont letme take the fly and i have to buy another ticket from American airlines if is necessary to explain more about this situacion. Im goin to contac the embassy to present complaint my tiket was Austin mex and mex austin day feb 6 2020

On 1/28 we flew out of Puerto Vallarta to Mexico city. We ended up at the wrong airport sitting on a tarmac for an entire afternoon. The flight attendants notified the Spanish speaking passengers, but never translate it in English upon arrive which was already late we got up to run to our connecting flight not knowing we were at the wrong airport.

The other passengers laughed at us all standing around not know what was taking place. As time went on and all of us where getting a little uncomfortable. We finally took off to MXC. Once we arrive in MXC we were sent to the customer service counter to be told there was no other flight leaving that day and we would have to leave the following day to catch a flight to SLC.

Oh one more thing I must add is the fact my birthday is 1/28 and had a…

This is an emergency. I'm am stuck in Mexico sick from food poisoning and missed my flight. The airline refuses to help me. They don't care that I will be stuck in a strange country on the street. I need help asap!

My complaint is: every flight I have taken with AeroMexico has been delayed. It is very disappointing to have tour whole day wasted because of all the delays. We was late leaving Zlo causing us to miss our connection. 5 hrs.

til next flight and now delayed again on the plane. We have missed our tour in Oaxaca today because you have flight times that you can not keep. Why don't you just give chooses that you no people can keep.

Sure wish there was another airlines.

00$ CDN to book a flight during the day. So we are asking a partial refund of we should be upgraded to first class on your account. Confirmation number JVDIAL on 1st of April… We always use Aeromexico and were always satisfied with your service…. What happened. Waiting for a response.

We thank you for the attention paid to this e-mail. My wife, Rita Blanchard is also traveling with me.

When we arrive to check in for our flight Dallas the lady that took care of us but a guy with the name Quan Francisco Airport so rude so sarcastic to treating an older lady the way he did because he couldn't make a change on the payment were making for the extra login we couldn't do it if he will be polite and customer-driven I'm very disrespectful to my mom first time it's not taking care of a flight all the time I will make a note on the news on TV news because I'm a tv company executive .

If this is not taking care of with this Jose Alvarado issue I will let everyone know on the news.

Also Jose Alvarado threat my mom who was traveling to put a note on her name on the computer, and he went to the computer and star typing who knows what. Jose Alvarado needs to be out of the customer…

I recently contacted AeroMexico after flying with them on a return London to Cuba trip. On collecting my case at Havana it had been broken into and valuable items missing. I sent a lot of information to them including a reference number from the Havana luggage dept plus photos.

Yesterday I got an email dismissing my case as they said damage to my case was minor. The entire zip was broken and the zip tags and padlock missing. Items stolen and they call this minor. I am not happy with this result.

I will continue to pursue it. They were responsible for my luggage and it got seriously damaged. I have photos to prove it. I want them held accountable for what happened. I had to securely tape my case for return journey and get it professionally sealed for return journey.

I am outraged at…

I knew that the connection in Cd.Mx was very short but the flight from Cancun was delayed by at last 30 mins making the connection even shorter. I said to the AM guy at the Gate "__I may get the other flight but I doubt if my 2 big suitcases would make it". He was not optimistic either. And on arrival in V/c of course no luggage.

The ground staff there were most efficient and organised and promised my bags would be delivered early next morning. As I had to board a ship leaving for Australia on the Sunday morning I was keeping my fingers crossed. And they did arrive. However, one of the bags was damaged (the other was OK). 1. It appeared to have been dropped in a lot of oil so very badly stained. 2. 2 catches of the zips had been torn off and padlocks gone. (deliberate or accident?)), so…

I booked flights to Mexico City for the following day. I am a club premier with Aeromexico and fly all the time with your company. I made an error with my booking and within 10 minutes called Aeromexico to see if they could cancel my flights.

To which I got the run around. Since I had booked my flights in pesos they transferred me to the national line to where I ended up speaking with Carlos Soto employee number 4D5. his reply was as short as “nothing I can do for you”. Very short.

No effort in trying to make a loyal client like they were being taken care of. I travel a lot for work, and in the United States I would have no problem having my flight cancelled if it was within minutes of booking.

This makes clients feel like as a company you are crooks. With zero regard of helping out…

November 28, 2019

COMPLAINT: Re Carry-On Luggage & CPAP Machine

Dear Madam / Sir,

On November 8th, 2019 my husband and I departed from Vancouver, Canada for Mexico City on AM 0695. Our assigned seats were 16B and 16C.

I, Beverley Ida Melnick – Contreras carried on board a purse, small suitcase which meets Aeromexico’s carry-on dimensions and a CPAP machine which I require due to sleep apnea. The Aeromexico Staff at the Vancouver Airport acknowledged the CPAP machine as a medical device, allowed us on the plane and did not require us to pay any additional baggage fees.

On November 22nd, 2019 my husband and I returned to Vancouver, Canada from Mexico City on AM696. Our assigned seats were 24D and 24E.

At the gate we were first in line in Zone 4 and the gate attendants were able to see…

I am very dissatisfied at the way your company handles your business here in the United States we treat everyone with respect no matter what nationality or what country they are from! I believe that everyone should be treated equally in respect knowing just how Mexico works I feel that my fiancé and I were treated very unfairly and now due to your company we have lost our luggage with all of our children’s clothing and

my fiancé’s leading up to this event Aeromexico was no help whatsoever within customer service and or responding in a timely manner now our luggage is sitting in Mexico and we are from a foreign country instead of returning our luggage to the country that it was supposed to go to you returned it back to Mexico City only to cost us another $2000 to retrieve our luggage very…

We paid for two 50 lb bags when we bought our ticket, with AeroMexico Flight-649 at 11:30 pm on 10-26-2019. When we got to the airport we were transferred to Delta Airlines. At the check in desk they charged us $30 for each baggage and told us to call Aeromexico to claim for a refund because it didn't show on their system that we had paid for them when we purchased our tickets. Therefore I called Aeromexico's customer service and they kept transferring me to other departments who claim they don't have the power to refund me.I haven't been able to receive my refund. I need someone or somewhere to contact so that I can receive my refund. My phone number is (323) 8260344.

Jorge Castaneda

no making things right ....... you should hire people that are wanting to help people to want to travel instead of coning them out of there vacation ........

Returning flight from Morelia to Mexico City Nov 3 set for 16:30. My flight was delayed due to air traffic. I had a connecting flight to San Francisco Ca. I was told I would miss my flight and had to either stay in Mexico City until 19:00 the next day or come back on the 5th for another flight.

I was traveling with one bag which was 23 kgs and another which could weigh up to 10kg. I have traveled other airlines in the the past with the same rules with no problems. Today I was told I would have to pay another bag in order to take my carry on.

So not only was my flight delayed two whole days, I also had to pay an extra bag for no reason. This is the worst experience I have had with any airline where no accommodations were made. No returning taxi, no hotel, no type of adjustments for the…

00 on June 10,2019 for premium seats for my trip Sept 19,2019 and returning flights on Sept 29,2019 and was not assigned premium seats. FLT #'s AM4122, AM684 and retuning 680 and 2350. 00. I have already put in a dispute with my credit card and was very disappointed. Thank You

Today, I was scheduled to fly on Aeromexico #617 from Toronto to Panama. Airline Code MXGTAR E Ticket # 1393622933420 Cheapoair Conf. # 61384101 I have been diagnosed with cancer and so am unable to take this flight. I would have advised you sooner, but was awaiting letters from my doctors.

I am hoping that Aeromexico can see it possible to allow me a refund or credit for a flight at a later date. I realize that my ticket is 100% non refundable but am hoping for your compassionate consideration of my request.

Hello, 2 charges for same luggage to Delfina Gomez Ocampo. Sje flied fom Chicago to Mexico city on fly 683 reservation MXQFPX. I have send serveral email and haven't received any response.

Thanks Minerva Melchor

Good Morning, I am DAVID WHEELDON I am booked on AIR MEXICO 617 TORONTO - PANAMA 1 OCTOBER 2019 E Ticket # 1393622933420 Purchased from CheapOair confirm # 61384101 I have recently been diagnosed with cancer and consequently will not be able to make this flight. I am looking for the possibility of a refund or alternatively, a credit towards a flight at a later date.

Please advise me what steps I should take. David Wheeldon.

MEDICAL EMERGENCY WITH MY DAUGHTER. CAN YOU PLEASE CHANGE MY TICKET FROM MEXICO TO HOUSTON AS SOON AS POSSIBLE I NEED TO BE WITH MY DAUGHTER ASAP! PLEASE AND THANK YOU.

I helped book a flight for my boss, Neil through Aeromexico. Unfortunately, the flight was to be postponed due to weather and at the airport, the staff told me the ticket can be refunded. Although the delay was due to weather concerns,Neil was sitting in business class and the staff couldn’t book him onto the first flight in the morning – instead having booked other NON-BUSINESS CUSTOMERS first – I don’t think is just due to weather conditions.

I’d request that you re-examine refunding for this reason; if you can’t do so, we understand, but all our future business flights from/to Mexico will be on United instead unfortunately.

Esqueci meus oculos de lente na bolsa da poltrona 21E, do voo AM15, São Paulo;Guarulhos - Cidade do Mèxico, em 17/07/2019, meu eTicket 1392995532002. Estava sentado no lugar da minha esposa Karin Grunsch Schutzler da Silva. Gostaria de recupera-los.

Abaixo uma foto tirada po aeroporto antes do vôo.

THANKS

Hello, I really don't have a complaint, i was wondering if i could receive a refund for my cancelled return flight back from Cabo on July 11th, 2019, LTIHZG, apparently Edward Paul Ramirez got very sick on July 6th, with Diarrhea, dizziness and headaches and feeling very fatigue, he felt he needed to get home to see a doctor and I purchased a return flight with United Airlines, which cost me $886.88, i was just hoping i could get a refund since he did not use the ticket back home? I have a doctors note and all the necessary paper work, please let me know if this is possible?

Thank you Raylene Ochoa (626) 222-7128 m.raylene12@gmail.com

Literally the worst airline I've ever used. They told me I could reactivate a round trip ticket. When I called to make the reactivation later on the next day I was THEN told I couldn't and had to buy ANOTHER one way ticket.

They are liars and thieves. Check their social media: it's FLOODED WITH COMPLAINTS. Horrible company.

Confirmation: PLRWAG Ticket#139-2111-3792-88 Thank you, for your time! Do to my medical problems I need to keep my direct flights, for September 24th from LAX leaving at 12:55 noon on flight 2703 to BJX arriving at 6:10 pm , and a direct return flight #2702 from BJX leaving at 9:50 to LAX for Oct 5, arriving at LAX at 11:20am.

Aero Mexico, what I am asking at this time is to Please give me my direct flights I had for that dates and times I had purchase on May 7,2019 on my American Express Card.

Nevertheless, I am traveling with a family member to help me on those flights and dates, yet her flight was not cancelled. Once again, thank you very much and I am looking forward in hearing from you.

P.S. I was told from your agents that you're the only dept that can make the changes that are…

We purchase a flight with AeroMexico, to travel Tuxla Gutierrez from Miami,Fl. 00pm Traveling from Orlando Flight. m. But Aeromexico E-mail me letting us know that they change flight, to arrival time in Mexico at 11:00pm instead arrival time at 6;15pm.

:} So I'm Losing a Flight From Orlando to Miami Non Refundable Or Exchangable Can you please be so kindly and help me refund or let me have a upgrade on seat assign. He is only able to sit by the front because he is a Vietnam Veteran and is disabled…