AeroMexico

Esqueci meus oculos de lente na bolsa da poltrona 21E, do voo AM15, São Paulo;Guarulhos - Cidade do Mèxico, em 17/07/2019, meu eTicket 1392995532002. Estava sentado no lugar da minha esposa Karin Grunsch Schutzler da Silva. Gostaria de recupera-los.

Abaixo uma foto tirada po aeroporto antes do vôo.

THANKS

Hello, I really don't have a complaint, i was wondering if i could receive a refund for my cancelled return flight back from Cabo on July 11th, 2019, LTIHZG, apparently Edward Paul Ramirez got very sick on July 6th, with Diarrhea, dizziness and headaches and feeling very fatigue, he felt he needed to get home to see a doctor and I purchased a return flight with United Airlines, which cost me $886.88, i was just hoping i could get a refund since he did not use the ticket back home? I have a doctors note and all the necessary paper work, please let me know if this is possible?

Thank you Raylene Ochoa (626) 222-7128 m.raylene12@gmail.com

Literally the worst airline I've ever used. They told me I could reactivate a round trip ticket. When I called to make the reactivation later on the next day I was THEN told I couldn't and had to buy ANOTHER one way ticket.

They are liars and thieves. Check their social media: it's FLOODED WITH COMPLAINTS. Horrible company.

Confirmation: PLRWAG Ticket#139-2111-3792-88 Thank you, for your time! Do to my medical problems I need to keep my direct flights, for September 24th from LAX leaving at 12:55 noon on flight 2703 to BJX arriving at 6:10 pm , and a direct return flight #2702 from BJX leaving at 9:50 to LAX for Oct 5, arriving at LAX at 11:20am.

Aero Mexico, what I am asking at this time is to Please give me my direct flights I had for that dates and times I had purchase on May 7,2019 on my American Express Card.

Nevertheless, I am traveling with a family member to help me on those flights and dates, yet her flight was not cancelled. Once again, thank you very much and I am looking forward in hearing from you.

P.S. I was told from your agents that you're the only dept that can make the changes that are…

We purchase a flight with AeroMexico, to travel Tuxla Gutierrez from Miami,Fl. 00pm Traveling from Orlando Flight. m. But Aeromexico E-mail me letting us know that they change flight, to arrival time in Mexico at 11:00pm instead arrival time at 6;15pm.

:} So I'm Losing a Flight From Orlando to Miami Non Refundable Or Exchangable Can you please be so kindly and help me refund or let me have a upgrade on seat assign. He is only able to sit by the front because he is a Vietnam Veteran and is disabled…

COMPLAINT-- On Monday, June 24, 2019, at approximately 10:00 am I created a Club Premier account, 342466604, and booked a flight from HOU to MEX. Upon entering my credit card information and submitting my payment the billing portal was having issues and would tell me to call in for assistance.

I attempted to submit my payment online three times and each time it told me I needed to call in for assistance. After the third try I called in and made my purchase over the phone. 75. 75. He said well for calling in there would be a $15 "service charge".

I explained to the agent that I was not calling in by choice. I was calling in because the online…

A quien corresponda solo les hago saber que yo tenía planeado viajar a Mexico con ustedes el día 7 de julio pero tuve una emergencia que tuve que viajar antes y de imprevisto porque falleció mi padre unos días atrás y pues quisiera saber si me pueden reembolsar de el boleto que ya había adquirido. El buelo salia el 7 de julio Sanfrancisco Guadalajara y el regreso 14 de julio Guadalajara sanfrancisco y la clave es DJYXDT.

Se los agradecería mucho y como ven esto no estaba en mis planes y sucedió esto de antemano gracias atte. Arnoldo Fernandez

Vean imagen en opcional

Cambiaron mi vuelo sin mi concentimiento p

Nesecito si pueden activar un boleto Porque mi hijo no viajo con migo por motivo de un gripe el 7 de febrero-2019 Yo me fui sola a Peru Y el se queda en casa Por favor espero tomar en cuenta y resolver .0por favor enviarme mensaje lo pronto posible Yo estoy comprando otro vuelo y viajar el conmigo.atentamente Evelyn Benavente

71 Dólares, con la MasterCard, terminada en 3747. Mi itinerario primero era con la reserva CQPUDL Número de Boleto es 1392102137248 de Cali Colombia a Cancun Mexico, y luego me lo cambiaron, la reserva era HACCMI y el número de Boleto era 1392102405035 con el mismo itinerario de Cali Colombia a Cancun Mexico, pienso que con esta información puedan darme una respuesta, gracias por su tiempo.

Your email from April 7,2019 case # 00592629 You wanted more information here it is !!!! Old case # 00576094 You should have had all this information on hand !!!

Case # 00576094 GIOVANNA PILEGGI APRIL3,2019

To the letter you sent back to me March 22,2019 This unacceptable telling me that I was a No Show this BS It is impossible I took Flight from Puerto Vallarta to Mexico City and i was to get my connecting flight from Mexico City to Toronto. I was there watching the screen to see when my fight was posted. I saw my flight posted and I went straight to the gate when I got to the gate the attend told me the gate was closed I could see the plane sitting there and I told him thats my plane I need to get on it. After 10 minutes of ARGUING WITH ME HE LOOKED AT HIS WATCH AND SAID YOU ARE LATE. Why in the world would I want to be stuck in a airport port that I don't even know and the first time in this City and did't know anyone. I WAS SO SCARED AND…

I WANT TO DESPUTE A CHARGE THAT WAS CHARGED TO ME ON MY 3RD EXCESS BAG.THE AMOUNT WAS $180 AND NO ONE TOLD ME I COULD OF BROUGHT IT IN THE PLANE WITH ME.IT ONLY HAD ONE PAIR OF SHOES AND SOCKS SUPER LIGHT.MY PHONE NUMBER IS 661 448-2224

I WAS CHARGED FOR THE 3RD EXCESS BAG WHEN I WAS SUPPOSED TO OF BRING IT ON THE PLANE WITH ME.ALL IT HAD WAS SHOES AND SOCKS REALLY LIGHT.I HADNT TRAVELED IN ALONG TIME SO I WAS UNAWARE OF THE RULES OF THE BAGGAGE.I HAD AN EMPTY CABINET FOR MY BAG ON TOP OF ME IN THE PLANE BUT NO ONE TOLD ME TILL I WAS INSIDE AND I WAS IN THE AIR.IF YOU COULD PLEASE DESPUTE THE $180 CHARGE THAT WOULD B GREAT.

There is a total lack of communication between your airport staff and the waiting public. #1-Toronto to Mexico City no problem January 02,2019 Mexico city to Mazatlan a delay. The flight was posted on the departure board and then remove,the staff had no reason why and was unable to advise us of a departure time.

A long delay without any knowledge. (explanation very very poor,they actually didn't know) we discovered our boarding pass from Mexico City to Toronto were coded STB, our receipt stated a seat number and was marked confirmed,the clerk at the gate could not help us but said it can be corrected in Mexico city.

At Mexico city everyone else boarded and we along with others had to wait while the whole plane boarded, then we were given our boarding passes to board and lost our original…

Hoy llamé Aeromexico para pagar dos maletas: Pero me equivoqué al pensar que estaba pagando para irme de Los Angeles a Mexico. Voy a cancelar una maleta de 50libras. Y solo quiero pagar una maleta que vale$30 y es de 50libras.

Por favor pido my reembolso de $55. My confirmation es TJZJYG. Gracias por su ayuda espero su respuesta.

I would to get a refund on my ticket from Denver to Mexico on 2 February 2019 and was supposed to return on 15 February 2019. reason is on the way to the airport may ticket and passport was lost. Hope that reimbursement is possible. Thank you for your time. Hope to get an answer to this soon.

Lucas Antonio Galvan

JANUARY 10TH 2019, IN MY WAY BACK TO CALIFORNIA, I WENT TO VENTANILLA 18, THE LADY EMPLOYEE DIDN'T HAVE AN IDENTIFICATION TO SEE HER NAME. FLIGHT # 550 SCHEDULED TO DEPART AT 10;00AM TO MEXICO CITY FROM VERACRUZ. 00 PESOS.

I AM 72 YEARS OLD, MY KNEES ARE PAINFUL TO BEND DOWN AND TO GET UP, I WANTED TO CRY, SOMEBODY A STRANGER HELPED ME TO DO SUCH A CRAZY REQUEST, I WAS EXPOSING MY UNDERWEAR, AND EVERYTHING I DON'T THINK ANYBODY CARED TO SEE MY STAFF, BUT FOR SURE I DIDN'T WANTED TO SEE EVERYTHING IN THE FLOOR.

ANOTHER OLD LADY COMING TO THE USA HAD THE SAME EXPERIENCE AND TOLD TO THIS EMPLOYEE THAT NO BODY ELSE WAS DOING SUCH A THING. I AM ASKING YOU TO PLEASE DO SOMETHING ABOUT IT. 00 PESOS. SAME LADY SAME VENTANILLA, EARLY MORNING.

IT SEEMED LIKE SOMEBODY ELSE IS GIVING TO THIS PARTI…

I need to cancel this ticket reservation #WEPRGL due to emergency medical conditions. My mother Lucina Torres Zepeda it's been treated for an open wound and is waiting for surgery. I would like to get a refund, since we don't know if she'll be able to travel any time soon.

Here's the doctor's medical letter. Any questions feel free to call me at 831-682-2041.

compre un boleto pero lo cancele y ocupo hacer el reembolso de la maleta

I have attempted several times through Aeromexico, Expedia, and I was not able to book a ticket from Manzanillo and Vancouver. a- The payment by VISA would not accept my address in Canada or the Canadian postal code. b- The Aeromexico Booking in English page is in Spanish only also has no space for a province in Canada, it has states only.

c- The 1-800-021-4000 does not work from my Mexican telephone

I flew Aeromexico (flight 664) from SFO to HUX on October 12. My trip was planned for 5 days of surfing. I was charged $150 USD, one way, to transport my board bag on the trip. When I arrived, I found my bag was still in SFO.

The delay cost me 2 days of surfing, which meant that 2 of the 5 days were gone. That was the whole point of my trip. It took me 2 hours at the gate when we arrived to determine the bags were missing, then another hour on our the 18th to attempt to receive some sort of compensation at the gate at the HUX airport.

I requested some sort of credit or refund, but was denied. Instead, I was issued a mastercard gift card in pesos, which would expire in 30 days. S. and would like it in US dollars. Instead, I was assured that I would be able to use/cash this gift card…

I, Evelia C. 00 to my credit card #xxxxxxx5363, claim #1391503682390 on October 10,2018. I was told at the airport on November 3, 2018 that I needed to pay the luggage again. Your system did not have it registered as paid.

Needless to say, I did not have my receipt when checking in to board on November 3, 2018. Please take care of this error and refund my money to my credit card. If you have any questions about my request please contact me at 831-636-1459 anytime.

i was flight whit and ineed all my previos flight can you sendme to my e mail all my itinerary flight pleasei need to suuport application

Yo quisiera saver por qué es que los que revisan las maleta en la aduana de Mexico están pidiendo mucho dinero para poder pasar Asia Mexico o de lo contrario se les quedan las maletas a ello por qué está pasando esto uno se siente impotente a este abuso de las autoridades de Mexico abusan de su poder por favor investiguen esto loro que lo boy a ser público en los Estados Unidos en todas las redes de comunicación agan algo a esto

I was on flight 534 Oct.12th from Merida Mx to Mexico City,,the flight should of landed at 430,it was over 3 hours late,missing almost all connections,i was lucky enough to get out on 2 hours later but missed my 8 oclock meeting I went for,i would like some kind of compensation for a waisted trip.

I had my flight changed my confirmation code is ZIUDEN . I wanted to know why nobody called me and told me if this was fine I had to find out via email. So now I have a 7 HR layover and this is very hard for us since we are traveling with 5 kids . I am very angry that when I call and ask why nobody called the agents get mad and give me attitude and cannot answer my question . is there anything you guys can go to help me deal with this problem 7 hr layover with 5 kids is very hard to deal with I am open to anything .

Thank you

mis hijas perdieron el vuelo de salida de ciudad de Mexico ( confirmación #ZIVOOI). por culpa del persona del aeropuerto en mexico. les pidieron a mi hernana quien las llevo al aeropuerto que hiciera una linea para el pago de la custodia de mis ninas y también que tenían que hacer otra linea pagar cada maleta ; cuando el ticket que compre en aeromexico fue viaje redondo donde pague incluido la custodia y las maletas y todo el tiempo paso y perdieron el vuelo a USA.

mi familia llego con las 3 horas de anticipación. es una verdadera decepcion el pésimo servicio y necesito se hagan responsables. yo y mi esposa hemos estado horas hablando con personal del aeromexico y no tienen ninguna respuesta buena ellos dicen que en mexico deben solucionar este problema y que no tenemos que pagar nada de…

ON SATURDAY ,, JULY 7, 2018, MY HUSBAND AND I WERE IN THE AIR PORT IN MEXICO, SHOPPING FOR GIFTS FOR OUR FAMILY.. WE BOUGHT 4 JARS OF VANILLA... COFFEE..... AND WE HAD SOME VERY GOOD SANDWICHES AT A RESTURANT... …. ….. WE STARTED TO GO.....

WHEN WE GOT CLOSE TO THE PLANE, THE WORKERS GRABBED MY HUSBANDS CARRY ON BAG WITHOUT SAYING A WORD AND TOOK IT AWAY FROM HIS HANDS …. I SAID '' NOOOOO. THAT IS STUIPD !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY DID NOT ASK US !!!!!!!! …..

HE SAID THAT IF I SAID ONE MORE THING THAT I WOULD BE TAKEN OFF THE PLANE !!!!!!!! THE TEQUELA BOTTLE WAS CRACKED ,,,,SKELETON,BROKE VANILLA, LEAKINGING ALL OVER.. PLEASE HELP ME!!! THANKYOU,, SHARON GABOURY

Hello Aeromexico, I am reaching out because I have a serious concern that I need to discuss and was hoping that you guys could help me. Me and my boyfriend had plans of going to Cancun June 1st and staying at a Hilton Resort.

We booked our flights through Expedia and we are gold members so normally all cancellations are free. We were very excited about going to Cancun until we heard about all of the murders and violence occurring there. In all parts, not just the more impoverished parts.

We decided to cancel our stay at the resort and were going to cancel our flights also until we found out that you do not give refunds. This is a concern for me because it is not that we don't want to come to your country, it is that we are fearful of our lives and do not want to sacrifice our lives.

I…

Complaint/Compensation claim

Re: Complaint/ compensation/refund ticket number 1392101551154

I have submitted my first complaint on 13/01/18 and reeved a reply from customer service on 30/01/18. I have replied to this and cahsed it many times but I had not reply. They offered good will gesture, the amount of the unused segment from Mexico to London on a service voucher good for purchases with Aeromexico and Aeromexico connect with validity of a year for the amount of 247.68 USD. However they have not provided the voucher number for me to use on a purchase of a new ticket. Can you please look into this and reply to me ASAP.

Below is my initial complaint:

I am writing to make a formal complaint in regards to the above ticket number.

This complaint is in regards to my son, Vincent Gray…

On March 3, 2018, I contacted Aeromexico to check in for our flights: DL0933 from Cancun to Mexico City, connecting to DL8072 from Mexico City to Portland, Oregon. I was offered the opportunity to upgrade both seats for $54 each.

I used a Chase VISA credit card for this purchase.

However, the website did not confirm that my charges went through, so I did not know whether we had the upgraded seats, particularly on the long flight from Mexico City to Portland, Oregon. When we got on flight DL8072, it was clear that our seats had not been upgraded, and we did not have a comfortable flight.

When I check my credit card, however, I saw a pending charge for $108 ($54 x 2). On March 5th, the charge was finalized and it now appears on my credit card account. On March 8, I contacted my credit…

It took over an hour to get my flight changed. In addition, I was told I can pay for the changed ( no show fee plus other fees) because I was not a noshow I requested a change of flight due to medical reasons.

com saying my case was closed because I already spoke to soneone. It has not been resolved! I've tried to speak to someone and I cant! The service is beyond horrible!

Case 00229436 I spoke with an associate from Aeromexico 1 800 number. I asked if I was able to get a refund for my flight. She said yes, took my information and was transferring me to another department. Our connection was cut off. com.

There is no "s" in the email address so time was wasted there until I went back online to find the correct address. This was Feb 4, I was also told that my issue would be resolved within 72 hours.

All I have received was an automatic reply to my email with this case number. I have sent further emails and no response. Please......

US has issued a level 4 advisory not to go to Acapulco Mexico- my flight was from Seattle to Mexico City (XYIBWO - 2/9-2/21/18) was booked on 8/14/17. From there I was scheduled to take a flight on Aeromexico to travel to Acapulco.

There was also a change in departure time from Seattle to Mexico City on 12/11/17- I should be able to cancel my reservation due to this reason without being charged anything for the cancellation. I bought insurance and I should be receive my money back.

00- this is not acceptable. I do not have plans to return to Mexico City. This has caused me a lot of stress- I am not sleeping well and I’m worried about my safety. Please review. Thank you, Phyllis Parks

Hi ,

I would like to summit a claim luggage numbers BJAM60683. I was told I would get a refund of $100.00 due to not receiving my luggage at my arrival. I lost my flight because of the connecting issues delayed they had. I was sent to LA and also the flight was delayed got to my final destination after waiting 12 hours and at my arrival they did not send my luggage. I paid $80.00 for my luggage and its unfair at my arrival did not receive it until 24hrs later. Please contact me with any further information and about my refund.

Thanks, Marlin Guerrero

I bought a round trip ticket on Travelocity for Jose Raul Quintano Salazar ticket number 7314725239250 (HVUQSK) from Tijuana Mexico to Barranquilla Columbia, when Mr. Salazar got to the airport your ticket agent would not let him get on the plane they said his Itinerary did not match his passport (which it did) they said it needed to be QUINTANOSALAZAR/JOSERAUL which does not match his passport.

They told him to have Travelocity change it they (Travelocity) said that Aeromexico could change it. Then the agent told Mr. (ticket # 7320720797119 ((OZDUQV)) Travelocity did and made the ticket to match his passport at that time Aeromexico changed the boarding passes to how Aeromexico wanted and if you…

If I could give customer service 0 stars I would. I’ve called three times and I got hung up on each time & my problem isn’t fixed by a problem AEROMEXICO made. I’m losing money and my time.

On Sept 2, 2016 I booked a flight to Cuba for myself and my wife (Patricia Garcia) Shortly after this booking I became very ill with myelloneurpathy. Then on October 13, 2016 I lost my oldest son. I asked for an extension and was given a one year extension. My health is still very shaky and I'm still not in any condition to travel. I requested another extension due to my circumstances. I was denied the extension. Please reconsider my hardship case request for another extension. If that is not possible then allow me the opportunity to transfer this to a relative. Or even better I could use a refund due to all the medical bills I have incurred.

Sincerely,

Jesse Garcia

Picture the scene - my partner and I have just got married, leaving two days later for the holiday of a lifetime in Mexico for three weeks.

The holiday itself? Bliss. The journey home using Aeromexico as a carrier? Hell on earth!

It was 30th August and we commensed our long journey home via Mexico City and Amsterdam to return to the uk. Bad weather meant Mexico City airport was closed for three hours resulting strangely in a 5 hour delay to our departure from cancun. This of course resulted in a missed connection to Amsterdam despite being assured by staff the planes would wait and there was no need to re book routes. Lie number one of about 700.

We arrive in Mexico City five hours late to only be given a helpline number to call - which by the way did not work...

We waited 7 hours in…

I send a email to customer relations about a month ago after 2 weeks they replied, but what they wrote made no sense. I replied, asking to speak on the telephone, with one of their representatives, but after more than 10 days and no one has called.

I had purchased an air plane ticket to round trip to Guadalajara, on the way there no problem, but on the way back. I had gotten to airport at 9:05 pm and my departure time was at 10:50 I totally understand I was late.

But I do not think it was late enough to go aboard. I had purchased a protection plan, to cover any justified cancellation, since I had to take my mom to emergency. I would really appreciate you take it under consideration.

I have been using this airline for years now and this is the first time I feel disappointed a about my last experience flying with this great airline.

I became ill due to Flight attendants failed to provide water as requested, I missed my connection flight due to the illness caused by flight attendants not providing water, they charged me additional $412.54 to my credit card for the missed connection flight from Mexico City to San Francisco on 6/26/16, I originally paid $717.76 on 5/6/16 for the round trip originating on 6/11/16 in San Francisco California to Lima, flight connections are in Mexico City both ways.

Aeromexico failed to provide water as requested on each segment of their flights itinerary on 6/11/16 & 6/26/16, I became dehydrated on 6/26/16 on the returning flight from Lima to Mexico City Flight #19, I filed a verbal complaint on 6/26/16 with Flight Crew Supervisor, on 6/27/16 by phone and email, Aeromexico send me an…

I flew yesterday from El Salvador to Mexico and Mexico to Los Angeles. I was supposed to fly in fly number 648 from Mexico to Los Angeles my fly was scheduled to leave a 6:15 from México. Do to costume check in Mexico i was delayed and i miss my fly.

I arrived at the gate a 6pm. At the gate they told it was to late to fly. They sent me to buy a new ticket in which I ending spending $300. I need Aeromexico to give me back My money from the new ticket i had to purchased.

I purchased a new ticket and my flight number was 630. I am very upset. The plain was still there and had to purchased a new ticket. Spend all the money. Just to travel back home. I am requesting a refund for the new ticket i has to purchased.

Please a better crew to provided better service. The person directing me to buy…

I have a customer service complaint to report about my flight. There was a theft from suitcase between Huatulco airport and Mexico city airport on AeroMexico and AeroMexico connect.

My family and I were flying from Mexico City to Boston on Flight AM 698 last Sunday Feb. 21 2016. Our booking code is RVJHOE. We have flown several times to Mexico in the past years and have always had a pleasant experience. This was quite different. The first thing is the beverage cart collided with the food cart sending at least a dozen hot meals rolling down the aisle. It was quite a debacle. The flight attendants were clearly frazzled. I suspect they were very green and somewhat inexperienced.

We were assigned to seats 23A,23B,24A, and 24B. By the time the food arrived to us, we had no choice but to take the cold dry pasta that was essentially inedible. Secondly, there was only one bathroom working and there was a constant line 10-12 deep waiting up to 20 minutes to use the one…

My signifant other and I booked a flight on Aeromexico for my daughters wedding in Tulum,Mexico leaving 11/9/2015 at 11:30p to arrive in Tulum by 1:00p the next day. The agent at the desk said to make sure to pick up our luggage in Mexico City. We got diverted to Guadalajara due to fog in Mexico City. Understandable. Fog lifted flew to Mexico City. Numerous people were put on a wild goose chase for our luggage missing our flight. We didn't get to our hotel till 8:30p November 10 missing the rehearsal dinner and other things that day preparing for the wedding.

Our suitcase had a green arrow which means a connection. The agent should have told us. All along our luggage was waiting in Cancun our destination airport. So basically we missed out on 1/2 of our day at the hotel including the…

Excellent service given by Aero Mexico. I was travelling from Miami to Mexico and used their services. Aero Mexico has employed friendly and understanding staff who catered to my needs while on board. The meals and entertainment on the flight was good and they didn't compromise on the quality of service.

Aero Mexico has done a good job in giving quality service to me and I would definitely opt for their services next time as well.