Aeroplan

96 in taxes and fees. 87 more in taxes using aeroplan. Flight information AC 1906 - Sept 7/2016 and AC 1907 - Sept 27/2016. How do i get my money back for excess charges - taxes and fees? The corporate office will not respond.

Card was stolen by Aeroplan yesterday while booking on the website. I called the billing department phone number and nobody answered. Is this a scam? Please help me get my money back.

I took a flight with Lufthansa on May 26/16, from Barcelona to Frankfurt transit at Frankfurt back to Toronto. When I claimed for my missing miles, they gave me the miles from Frankfurt to Toronto but rejected the miles from Barcelona to Frankfurt keep saying already credit to another acct.

I only have one acct so would that mean it went into other person's a/c? I called the help centre, after holding for 45 mins, she was not able to help me. She asked me to scan the documents to the centre.

Does she expect everyone has a scanner at home? After I got upset with her, she gave me an address to mail the documents to Quebec, now there is a post strike. Why can't they check for me over the phone?

I have been traveling with Aeroplan/Star Aliance for almost two years. I've been getting the same flight/connection for this time. After a year of this I noticed I wasn't getting credit for my connecting flight. When I contacted Aeroplan to look into the matter that's when my opinion of this LARGE company changed. For such a large company you'd think they'd have a great client care department HELL NO! They have only a website that they expect you to do all the work and file for missing flight rewards. If you really really search you can find a phone number but don't Bo her phoning because they'll just tell you to go on the website.

They have no knowledge of any part of the business and are useless in handling anything so in my experience it's a waste of time. So after doing aeroplane job…