Aetna

I am so tired of trying to receive the booklet with the list of providers. January 19th, I sent back in the card that I have received if I choose to receive a written book instead of downloading. My computer is to old to download the information, it takes to long to do simple stuff on it. I sent another note with payment in Feb. I called the service number and requested book, which is a joke in itself, 10 minutes of going around, and around talking to a machine.

Then sending in another postcard in March. Getting a call from Aetna to get me signed into the computer info which I said I could not do that. They transfered my to member services, I was told I would have the book in a week. Now we are passed the 2 week point and Aetna calls again to get me signed up for the computer.. are you…

On 4/2/15, I called (800) 414 - 2239 between 2:30 and 2:37PM (Eastern standard time) and spoke with a customer service rep - not sure of her name because she hung up on me. I identified myself and my reason for calling (which was to complete a PA for a patient's medication). This representative's attitude and tone were very unprofessional. Upon giving the representative the patient's information, the representative stated, "You sound like a robot" (with an attitude). I then repeated the information slower and tried to be as clear as possible.

Again the representative said, "I still can't hear you, you sound like a robot - it must be in your headset" (with a little more of an attitude). I then said "I did not have a headset, it must be in yours." Representative then said, "I can't hear…

Aetna has been able to do the right insurance coverage that I have been looking for. The executives helped me find the exact need that was suitable for my family. I opted for Aetna and suggest the same to anyone looking out for a low cost insurance coverage.

An insurance coverage that even covers dental and vision related health conditions. The customer care also is one thing one would look for while claiming any insurance coverage. They understand and clarify things either through email or on phone very effectively.

The website Aetna has is user friendly. One can also find physicians and hospitals without having to search too much. All of the information is clearly explained and I recommend Aetna to families and individuals who are looking for a low budget insurance plans.