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Affordable Dentures

2.0
166 complaints

Customers report severe quality and fit issues with dentures that prevent eating and cause pain, despite significant financial investment. Major problems include denied refunds, unresponsive customer service, rushed procedures without proper consultation, and warranty disputes. Many patients express feeling deceived about pricing, time limits, and product quality tiers.

Common Issues

45% (23)
don't fitloosecan't eat
25% (13)
refundwon't refundovercharged
20% (10)
warrantywon't honortime limit
18% (9)
no callbackcan't reachno response
15% (8)
rushedtoo fastno explanation

Complaints

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Connie Bartosch

Jul 24, 2024
0

I was git for dentures and told that my dentures would be ready within a week. They were not ready until 2 weeks later because I was told that the technician that normally makes the dentures had broken her collarbone so that had to get a replacement technician.

When I was finally able to pick up my dentures they were way to big and a liner had to be put in for me to even be able to leave the office. The did not fit well and looked terrible cosmetically as well making my top lip stick out.

I was told by both the doctor and nurse/assistant that as soon as their regular technician returned from her injury that I would be contacted and fit for a new pair of dentures that did actually fit. This was 2 months ago.

I have called, emailed and stopped in the office just to be brushed off. I only…

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Mallory McGuire

Feb 16, 2024
0

Dr. Omar Mirza is a lying narcissist. He got a manager fired at the Spartanburg, SC location due to him lying telling both the front desk to move up a patient and turns around and tells HR that he didn’t say or.

He will take all the patients money and bill procedures that equal to the amount he came up with in his head. In huddle he will tell the staff what they are “doing wrong” to start the day but doesn’t blame himself for anything!

Staff is wonderful but the doctor is unfortunately dishonest. He does not know how to do implants or any hardware for implants. So sad to see, the staff is hard working, the lab is hard working, so much potential but the doctor and the manager fiend of operations Marcy Estep are horrible people.

You can’t get sick or have issues. From real life experience…

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Sabina Crosslin

Jan 9, 2024
0

The surgeon completely malformed my jaw bone to leave my jaws uneven the denied she even was the one that did my surgery. After denying me any resolution, I verified my proof of surgery with their corporate office and was offered a refund.

After having to have a second corrective surgery and involving an attorney I was sent a form to sign to get my refund. My user very was in 2022, I finally signed my agreement for a refund in Nov of 2023 and now have not received my refund and the person I’ve spoken with at the grievance dept not only refuses to return my calls but

now as soon as I attempt to leave a message it hangs up on me. My attorney had said this wasn’t a big enough complaint to pursue legally unless they refuse my refund. So at this point I’m going to let him get involved and…

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cathy lasorda

Nov 30, 2023
0

I had an implant done last year at newnan location , I had been a customer at Carrollton but the wait to get in was two weeks. I thought all clinics were held to the same standard of care? Evidently not !

I should have waited the two weeks !! I have had to go back and forth to have abutments replaced. The thought was that it was the abutments (defect) that was the problem. Not knowing how an implant is supposed to fit???

Not balanced on posts and the back of the jaw?? It is evidently supposed to fit along gum line and then mount on posts. With no gaps ? No wonder I have had to go back and forth. Now I am having to have a new one made that actually fits. By a real dentist.

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Elicia cusson

Nov 4, 2023
0

First of all I made so may appointments with this dental and they would call and cancel or I would spend 50 bucks for a taxi and get to the building and they would be closed or canceled with calling me to me know . there was only one lady that was nice and didn't have one that were perfestional at all very rude and felt so horrible to have to keep making appointments only to keep getting canceled ..

also I paid in full up front only for this dambed company to perfectly close .. that was sent out along time ago ,,so they keep saying .. I want my money back that saved up for a while to have a nice smile .

so now I have even worse teeth and still no smile . Worst worst worst experience ever ever. so yeah 2 months of long calls to a Virginia lady that has told me a few times they sent a…

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JAYME T BRUNET

Oct 27, 2023
0

Affordable dentures ruined my life. No explanation or consultation. Pulled ALL my teeth. Had many good ones left! Awake for entire procedure. Happened too fast. I didn't get to ask questions. Now I'm stuck with detures that look fake, I can't eat, losing weight, gag daily.

Can't afford implants to replace what they've taken from me!

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Marilyn Baker

Oct 16, 2023
0

Pay them four thousand dollars in cash they send Humana dental will give me a refund for that The refund was sent to them I have been trying to get it back for six months now The bottom dentures never fit they were too big to start with but they put some sticky stuff in there and they fell out when I got in the car i’m not going back to get permanent dentures I don’t trust them scammers

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Michael Girton

Oct 16, 2023
0

My wife had tooth removed in the spring of this year and given an appointment to receive her new tooth. She had a scheduled appointment at 10:00 AM and was twenty minutes early and after waiting for two hours as she watched others go right in.

She finally left when she saw some staff leaving for lunch. She complained to the gal at the desk and she was told that just because your appointment was at ten doesn't mean that they can get you in then.

She has since been calling and sending emails with absolutely no response, which has been going on now for over 3 weeks. We paid $4,000 dollars up front and have the proof.

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Rosa Chalk

Oct 15, 2023
0

I feel I should be compensated for my pain and suffering you putting my life in danger pay for your mistakes I had to pay you .

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Julie Kissick

Sep 25, 2023
0

Nothing was done like they discussed with me. They pulled one tooth and fitted me for my partial. I never got my permanent partial all I got was my temporary one $1,500 later I wait to 6 months like they told me for my permanent partial that I never received so

I called them and then they tell me oh you were supposed to come back in at 6 months and get fitted for your partial that is not what they told me so then they wanted to charge me more money and I refused now I am walking around with missing teeth broken temporary partial and they would do nothing but give me $200 back on my card I don't feel that this is fair I don't feel that they should even be in business everything that I have read on their website makes me sick to my stomach it's been a while since this has happened to me and…

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Elaine Fry

Sep 18, 2023
0

I purchased a full set of dentures from the Gaithersburg Office. 00 out of pocket. I had to go back 2 times for fitting. I was told by the dentist that the bottom ones will not fit because my mom does not have enough bone to stay in securely.

I was also told that the reason there is an overbite on the top set is because "it is suppose to be that way". The dentist told me she could secure the bottom denture with screws but will cost me an additional 4,400. 00. 00 out of pocket.

This is shameful for "affordable" dentures to charge $6,900 for a set of dentures. I would like a reimbursement. If this does not occur, I will notify the BBB. Please respond ASAP as my mom would like to be able to eat something other than puree foods. Thank you.

I will send a photo of the bills and projected cost…

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Kenneth Dunn

Sep 12, 2023
0

My overall experience for the past 3 years has been a literal nightmare. I've never left a complaint of any kind for any company. I seriously feel like I need to talk to a lawyer about my time with this "company"

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Elaine Fry

Sep 6, 2023
0

o. mom. ) I had to go back 2-3 times to get the dentures adjusted, only to be told that the bottom set would not work because my mom doesn't have enough bone to hold the dentures in her mouth. 00.

That is ridiculous and downright unethical. So I have purchased a set of dentures we can not use. You would think a competent dentist could have told us this before making and selling the dentures. This is not right. I would like a refund.

I will take my mom to another, more competent and affordable place to get what she needs. I am hoping you can resolve this so I do not need to take this to the BBB. Please advise. Thank you, Elaine Fry Mother's name is Marceline Guhl at the clinic in Montgomery Village.

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Louise Wood

Aug 28, 2023
0

I have been going to this office since June 2023. The dentist apparently doesn’t know what he’s doing because I’ve been in there over 5 times and still NO teeth!!!! Oh but you guys made sure ya got money first and I’ve made 2 going on 3 payments now.

Other thing is his receptionist is a poor excuse for a human and customer service. She had gotten smart with me on numerous occasions and for the Past 3 weeks now NO OnE will answer the Phone!!!!! I made a trip up there to once again try my crappy dentures he’s remade 2-3 times now hurt my mouth and the last time I was there August 23,2023 for the 2 hours I was just here the phone never rung.

Because she apparently don’t know how to cut phone on or just doesn’t want to so she doesn’t have to deal with people. Before I ever started they…

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Charlotte Doyle

Aug 24, 2023
0

I've not had good experience with the jackson, tn office. Can never get my teeth adjusted right. Everytime I go it's someone different. Now I'm sure my 100 days is over & I'll have to start paying. I have tried to call for 2wks & left messages to make appointment, no response.

Not first time for this. So that takes the 100 days. I have out more money fooling with them, then if I'd went to regular dentist office. It looks like I've got buck teeth. I am not happy. I lost my husband to agent orange he was in Vietnam.

So I don't have money to throw around. Please help me!

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Linda Blaheta

Aug 24, 2023
0

Began my procedure at Office in Algonquin, Illinois. Suddenly, dentist quit and I had to go much further to another office for completion. Much further than I was comfortable driving! When I submitted my paperwork to my insurance company, I was not able to send X-ray from original office as they were closed!

Company has very few employees and they often walk off the job I am so disappointed with this company and their unprofessional wasps!

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Lindsey M French

Aug 7, 2023
0

I. Went to affordable dentures in Arlington TN. They messed my dentures up not once but twice and I've now been without proper teeth almost 6 weeks. This place is incompetent. They do not have the ability to produce proper dentures

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Teresa Bryant

Jul 31, 2023
0

1st set wouldn't even fit my mouth 2nd set top has no suction and does not fit right. Went in today and walked out on them,all they wanted to do was argue with me. Between the husband and me we wasvscrewed out of 4000.00 .

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Charles Stingley

Jul 20, 2023
0

I bought my new top of the line dentures in May of 2020 l have had issues with my partial bottom plate with teeth falling out twice and my full upper breaking 3 times. I have a warranty that is good for 5 years but they closed up the location without even notifying me.

Have made many attempts to contact corporate in North Carolina. No one returns my calls. Should get money back.

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Danielle Woodward

Jul 19, 2023
0

If anybody goes to the one in Vineland New Jersey, they are going to be so sad because the people that work there are ignorant besides ignorant. I spent $5000 and have three pairs of teeth that I cannot near where Nauti so did was waste $5000 wasted $5000.

I’ll repeat it again waste $5000 to sit and look at three sets of teeth nor near one fit me after I paid the five the mount that was needed. My biggest mistake was painting them in full because once you pay them in full, they don’t care about serving you any more that will put you in a room with no light on and throw your teeth to say here you go.

Oh, and better yet the woman that they say is the Dentist Stephanie she is not the dentist there. She’s retired that alone and the guy that is now the dentist there as he removed my teeth was…

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charon frey

Jul 12, 2023
0

I was told the Ultimate fit denture will fit snug in my mouth. the dentist didn't do any gum work and never said if I needed any. The temps I am wearing are so large they drop out of my mouth even after several relines and cause gum sores.

It has been a year and I am still waiting for my Ultimate fit denture. Last week the wax molds looked perfect, and I was told that I could come back the next week and get my dentures so I signed the paperwork that told me I had to sign before they could make my denture.

However when I returned I was told the lab people were too busy and I would have to reschedule. I went yesterday and the teeth were not like the molds in fact, they were the same dentures that were tried a few months ago that look like monster teeth on the bottom and the top teeth can't…

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Patty Puckett

Jul 10, 2023
0

I've been going to Affordable Dentures since February, 2023, for upper dentures and lower partial. Which they made sometime in March... Have not been able to wear them, had to wait from May to July to get another appointment, at that time they were so rude I walked out of office!

This had been a horrible experience, and I'm demanding a total refund, either through court or hopefully out of court. I'm sure you'll agree that this is entirely too long to wait, I've been there maybe 6-7 times and still cannot wear dentures!

I need an answer ASP Thank you , Patty Puckett

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Mamie Chambers

Jul 6, 2023
0

said give him two weeks he was sure he'll have everything straight I told him to refund my money if he couldn't get them fitted and he assured me he would well I've been calling his office for weeks and no answer. How can I get my refund cause this is ridiculous and I wouldn't recommend anyone to visit them

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Lindsey M French

Jul 6, 2023
0

I got my immediate dentures made prior to extractions I knew immediatly they were not right and alerted them and they told me I had to wait until after extractions. I was right they were not right at all. They could not get me in for almost a week to adjust.

I went yesterday and they "adjusted" but one side was thicker and taller than other cutting into my gums and made an ulcer. The bite was not right, they were crooked, there was way too much gum showing and not enough teeth.

When I smile big you could see where top ends. I can talk almost clearly without teeth but with them I can't talk at all.

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Tammie L Barber

Jun 29, 2023
0

Although not a retail business, the office manager has terrible customer service. I had some major issues last year and was not heard, and walked out several times crying. I have an ulcer for over a year. I am now being told I would have to pay for one of thr issues because I haven't been seen for over a year.

He has put down on paper that I refused help, which is a lie. I never signed off on my permanent dentures and yet they were completed. I was told by the dentist that I would "learn to live with it".

I have much more to say, but there is limited space here.

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Gerald Gregory

Jun 28, 2023
0

I've been waiting since February 2023 to get my permanent dentures and every time my appointment comes up they cancel with some lame excuse. I was again supposed to have a appointment to pick up my permanents June 28th and again I get a call that they can't get to me until July 10th. I just want my money back.

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Cierra Chandler

Jun 18, 2023
0

I paid you have immediate dentures I paid money out of pocket to have these immediate ventures and have never been able to have them in my mouth from the very 1st day right after surgery the surgeon tried to put the teeth in my mouth and told me they was extremely too bag I went back to affordable dentures and the dentist looked at me and agreed that they wasn't entirely too big so she agreed to make me another set the 2nd fit she has made is again entirely too big And

I'm going on week 6 since I've had my surgery and I still don't have teeth that I can wear. I have walked around and been completely humiliated and embarrassed and I don't understand why I paid all the money that I paid not to even have teeth I'm extremely upset and will not recommend you all to anybody!

I've even made a…

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Amy Springmeyer

Jun 11, 2023
0

I got implants from affordable dentures. They came out the first time. They came out the second time one came out the third time. I tried to complain about it the office manager got rude with me and said I could go somewhere else.

I have experienced nothing but pain since I have gone to Affordable dentures. None of my implants worked and I have paid so much money out of pocket now I cannot forward to go to another dentist but if I would have went to another dentist begin with I would have not spent all that money with Affordable Dentures and not had implants.

My implants do not stay in they fall out. It is a joke one day I'm going to get a lawyer and sue you. Kelly the office manager in Franklin Indiana was rude to me I will never go back there I need my dental information for my next…

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Kimberly wallace

Jun 7, 2023
0

I have been coming here for 2+ years first upper then for bottom dentures I have never been treated so rudely as I was today by Breeweather they were short handed or not that is no reason for her to be so rude, we are paying good money to have procedures done in this office, I have always been treated with respect, but not today, I would never recommend anyone to this office as long as she is working here.

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ELDON DOUGLAS LINDER

May 25, 2023
0

00 on may 13th 2020 on dentures and 2 implants on the bottom and they wont engage they fall out all the time i eat 3 tubes of glue a day on these crappy dentures. thats not healthy i cant eat anything but mush.

i have asked this affordable dentures to fix them they say come in and they want to charge me ive paid enough i have suffered since 2020. i need them to fix this smile of mine so i can have a healthy life again.

i want a phone call from someone .

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DENISE BENJAMIN

May 15, 2023
0

The beginning of January 2023 I went to Affordable Implants and Detures for implants. I was told I was not a candidate for implants so I began denture process. I live 40 minutes away and had to travel there at least 6 times and job is still incomplete.

Many trips because could not get my bite right (upper denture). An on call dentist said it was because 2 bottom teeth should have been removed. Main issue is though xray showed lproblem with a tooth, dentist made partial. After having a toothache for over 3 weeks I told them something was wrong.

The partial had irritated the decayed tooth so they removed tooth. I went back so a tooth could be added to partial . When I got home they called and asked me to come back because they made a mistake on impression.

I'm 73 and all the traveling and…

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Linda Spatola

May 11, 2023
0

finally resolving in January. I'm going to try and upload pictures on how crooked these dentures are. Thank you for you attention in this matter

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Karen Davison

May 9, 2023
0

After getting the implants put in the stitches kept coming open. Finally they closed . but the dentures where never given a final liner and the dentist Quit!! So I spent $10,000 on teeth that don’t stay in. I can’t wear them daily.

I had to have the connections put into the bottom denture by someone else, food gets under then always. These were the Biggest waste of money!!!!

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Marilyn Lee Baker

May 6, 2023
0

The dentist told me into getting two implants at the back bottom of my gums he said I would get three prescriptions I did one of those were supposed to be for pain but all it was was over-the-counter Tylenol did not help any with no pain I thought it was going to be prescription Tylenol I talked to my pharmacy so I know he was telling the truth so now I just live with the pain

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Brian Machuta

May 2, 2023
0

I had a contract with Daytona Beach affordable dentures to remove a tooth and get a lower partial. When I made appointments to go in there, I had to go down and make an appointment and come back for the appointment because they don’t answer the phone and every time I go in there I have to wait two hours to see somebody. I needed a adjustment. My gum was sore.

They told me when they took all the money upfront in cash. That I can come in anytime I need an adjustment until I got my new lower partial made. The guy at the front desk that answer the phone started talking like he knew nothing about anything that was going on. Asking stupid questions.

I told him I needed this adjusted because I was getting an infection. He told me would be two weeks. I said that would not do. I need it sooner.…

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Amy Gray

Apr 29, 2023
0

Just had an appointment at the vestal office. Had 8 teeth pulled a d was supposed to get an upper full temporary and a lower temporary partial. The lab screwed up the lower partial so I couldn't get it. Have to go back on the 9th for new impression a d then wait who knows how long for them to make it.

Upper temporary denture is huge and won't stay in my mouth and has a bad over bite. Not very happy!

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Jennifer Corrente

Apr 28, 2023
0

I paid for full set upper and lower with the new wearers package, I paid cash, I had my tips done and have been calling that office for over a year to get my money back since I never had my bottoms touched , they keep telling me they will check with doctor and call back…. No resolution.

I paid cash and didn’t get that service so I want my money back

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Niki Hollenbeck

Apr 26, 2023
0

I got my dentures the most expensive ones. With a warranty. The warranty is still in affect. And now the place has closed. In Florence Alabama. I’m mortified. My husband passed away March 9th I’m getting our home ready to sell and I’m moving back to Glorida . And now this.

I believe the enamel coming off on my dentures. And they only have a message when you call

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Seve Wigode

Apr 17, 2023
0

I had extractions and scheduled for a dental denture plate, Went over the procedure and the program with the dentist explained it as well as the 4 bone graphs, required to get, On the day of the extractions I left the office with a temporary dental plate, That evening I looked up the procedure for bone grafts for dental worth and came to realize that requires implants and stitches and you have to wait several months.

Before you get the permanent Denture, I didn't have any gas or medication to make me calm they never put in the implants period & Honestly try to charge me for extra extraction. When I went to the office and let them know about the lack of graft the nonchalantly said well it's too late now we'll just refund. Your money...

Not an apology, Not a reason or excuse... And because…

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Cheryl

Apr 12, 2023
0

I was told my top dentures be ready in 3weeks i had my apt did the wax thing now for my next apt the wax fitting my apt was pushed back day of my apt for a week then 2 weeks n again now the secretary was so disrespectful and mean to me on the phone i calles the hot line got an earlier apt she said no youll het the apt i had set up for a week and

a half later n told me the hot line has nothing to do with danville va office .! I was hurt how she spoke to me she had no feelings bout me the customer paying out the pocket ! The one and only denture lady working there had quit n now i see why but o would not be able to speak to anyone like this lady spoke to me i had only one more apt before pick up date if i had known this was gonna a month plus i would of gone some where els she refused to…

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Simone c Brigham

Apr 11, 2023
0

she set my appointment for a month away at 11 am.

first of all my teeth went bad after chemo and radiation for cancer in my throat lymphnode they went bad along with my hair and eye brows and eyelashes well they all grow back teeth don't she felt she had me figured before she ever came in room even if I was that girl that was on drugs or not taking care of myself cuz of low self esteem orb whatever is not excuse its more of a reason to be nice they need it more anyway I let that slide because I didn't care I just wanted my smile o had come a long way for it.

that is not ok they wasted two months of my life I could have had teeth already they are rude and I could not be more disappointed

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Linda Spain

Apr 3, 2023
0

Had an appointment n Jan waited,2hrs had to leave they called me to weeks later said we needed to make another appointment I said ok called them ten days ago said they would call back never did I have made six voice mails they have not returned my calls.

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Sheri Jackson

Mar 29, 2023
0

Went to the location in Lincoln NE to have lowers done. Got my temporary set and the permanent dentures were supposed to be ready in January. The Lincoln location closed for the holidays in December and never reopened. Corporate sent me to the Bellevue location, assuring me that all records from Lincoln would be sent there.

Made the appointment in March only to be told they have no record of me. Still without my dentures and out $3000.

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Susie Barrett

Mar 23, 2023
0

Went to my appointment schedule for 1:30 pm and arrived at 1:20 pm. Checked in and ask and waited for 130pm appointment waited 1 hour no one came to be to explained why I was waiting so long or anything.

People were coming in after me and noone still said anything to me. So after waiting over hour half with noone assisting me and helping everyone after me I let told them what they do with them teeth and left the the proceed to call me ask was I coming back I said no and

then someone called again to tell if I didn't come back they were going g to no longer see me. I told them if they were going treat me like they was treating me I don't want come back. They need to be more communicative when patients are setting 1 hour in half l after original schedule appointment. Very unprofessional.

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Kimberly Brown

Mar 22, 2023
0

my son Damian Brown went to Affordable Dentures Hardeeville, SC location September 9, 2022 for services, I paid for services same day after given total of what everything would cost. my went back and forth having his teeth pulled because dentures wouldn't fit.

the third time they decided to send it to another lab first one didn't get it right. to make long story short as of this day still hasn't gotten dentures, finally requested refund for 2038 paid on care credit card.

was told by Cynthia Whittington i would be refunded whole amount only to be told today refund would be 570. It was an inconvenience to my son having to leave work early several times for incompetent people who obvious didn't know what they were doing.

you call the office only to get the run around after paying for…

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VALERIA S WILSON-NEWBURN

Mar 21, 2023
0

Having a billing problem. The dental office said I needed to get their New Wearer's Package. Come to find out There is no such code for that so they subitted a code (5130) for upper immediate denture. I have that temporary denture and now they want me to pay the difference form what my insurance paid to get my permenent denture.

My insurance company has been trying to get ahold of The Corporate office. They need to resubmitt the claim with a different code(D5810) so i can get my denture. But My Ins. Co. can not get ahold of anyone at that corp. office.

I need to know what is this company's problem, why do they treat their customers so badly.

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Rhonda

Mar 16, 2023
0

I waited over 45 days for dentures. I saw a roach in the waiting area. I got unconfortable. I was called a name by the clerk Kala. I was asked to leave by Ryan . Ryan told me to come in @10:30.

Because I waited over 1 hour and 15 mins. 's. The clerk Kala called me Stupid. I called her Stupid back. Only to be asked to leave. With no Dentures. And i waisted my time when I could have went to a much cleaner and Professional place.

Each time I went there I waited over hour for my appointment. They overbook on purpose.

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Jessica

Mar 14, 2023
0

I paid for my dentures upfront the 1st time I went in $1534 cash! I was pregnant when I went in because thats when my teeth got bad. They did my impressions but I had another place pull my teeth.

When my teeth were pulled I called to get my temp. Dentures. They were going to be closed when I needed them to wear at my baby shower. So I picked them up thinking the place that pulled my teeth could adjust them but they couldn't.

So I wore them anyway. When this place opened back up I called them to have them adjusted and they were trying to charge me when they never even adjusted them in the 1st place! To top everything off I've been calling for months to get my permanent dentures and they always say they will call back because they have to talk to the boss or whoever it is they talk to…

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Karen Reyna

Mar 14, 2023
0

Affordable Dentures did not do finals on my impressions and permanent dentures. 00 to the Affordable Dentures in Mobile Al. that closed in Nov. of 2022. 00 in Oct. of 2022. 00 on work that was not completed. For a month and half I have called weekly to Affordable dentures support team and each time I call for refund they email Virginia Howard to call me on refund for work not performed support team also give me number to Virginia Howard called her six or seven times left messages on this issue no response from her I need help I feel like they are trying to keep my money.

Thank you, Karen Reyna 251-500-0430

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MARCELLA BLACKBURN

Mar 11, 2023
0

I spent over $5000 on a set of dentures from affordable dentures that I cannot eat with, I cannot chew things with, I cannot get them to stay in unless I put tons Of glue in my mouth all day long, and I wear my top dentures which are very white and the bottoms I wear the temporary pair which are about 4,shades darker and it has ruined my social life and my self esteem is shot and

I would stay far far far away from ANY and ALL Affordable Dentures and Implants Inc. They are trash!!! I don’t know what to do now that I’m broke and I haven’t got a pot to pee in to fix this problem!!!

Thsnks for letting me share!! Sucky company!!

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