Eric Valdez
Insurance paid them directly and I paid for the full job and they will not refund me what my insurance paid them
Phone
1-800-336-8873Website
www.affordabledentures.comCustomers report severe quality and fit issues with dentures that prevent eating and cause pain, despite significant financial investment. Major problems include denied refunds, unresponsive customer service, rushed procedures without proper consultation, and warranty disputes. Many patients express feeling deceived about pricing, time limits, and product quality tiers.
Common Issues
Insurance paid them directly and I paid for the full job and they will not refund me what my insurance paid them
The General Manager of the Gulfport, Mississippi location, falsified my income and financial information on the loan application, and then either photocopied or forged my signature on the application. Melissa Meyers, the GM, NEVER asked me one question about my financial standings.
When she announced to me that I had been approved for a $50,000 loan, I was SHOCKED! " My alarm bells in my gut went off immediately. She also charged me almost double what I should have been charged for the services and I know this because one of my great friends is having the exact same procedures done in a different location in Mississippi and
he was charged about half what Melissa is trying to charge me. I took this information, twice, to the doctor. He claims he will get me the contact information for the…
Not satisfied with care given. Paid all charges upfront. Had COVID and deaths in family. Contract was 18 months, Started Oct 2021. Should be valid until April 2023. Wanted reimbursed for Economy Plus dentures $855. Due to wanting $780 for alveoplasty and additional $200 for dentures due to price increase!!!
Wanted to get dentures elsewear and they refused to reimburse price of dentures already paid.
I purchased lower dentures on January 17, 2023 at the new Palm Coast office . I tried many times to glue the dentures in place and eat. But they continued to be loose no matter what I did. I had to take them out to eat!! I returned to the dentist and told her what was going on. She told me the reason why the dentures would never stay in is because I have too much bone loss. She obviously was well aware of that fact when I purchased the dentures. She never at any time told me that!! Why would I buy dentures that would never stay in?? I want to be refunded . I was never told I would be buying something that I could never use. This is not the way to do business and I am prepared to make an official complaint to the Florida Medical Board and Better Business Bureau.
Sincerely,
Richard Ahrendt
I sent a complaint on 2/15/23. Here are some pictures and contact information. Lynn Collins Phone 978-549-2042 Email Lynnsworld1961@yahoo.com Affordable Dentures in Anderson SC
A picture is worth a thousand words. Please make this right for me , this has impacted my life in a very negative way. Please feel free to contact me at your earliest convenience. I look foward to hearing from you . Sincerely, Lynn Collins
Trying to get a refund back nobody calls including Mrs. Howard she's in charge of it she won't even return my phone call
I tried getting dentures a couple of years ago. Wahington street. Another one in Speedway,Indiana. I was going to try in Franklin, In, but the dentist there said they wouldn't even try for me. The lady from Speedway. talked badly of me.
So they said they didn't want me there. They didn't mind keeping my money, though. Do I need a lawyer for a lawsuit? Do you think.?
After 2 wax and partials, the lab did not make it correctly. I was told by the nurse tech that the dentist said for me to keep the partial, as it was no good to them and I would receive a refund.
Shelby, the front desk clerk demanded that I give the partial to her in order to get a refund. The week before, said nurse tech witnessed Shelby be forceful and rough with my mouth and wanted me to get a refund then.
Nurse tech advised that I tell the Dentist of her behavior. I did, as he responded, it was just a rough day. I've been treated unfairly, inhumane and laughed at as I was leaving. I asked to speak to the dentist about her demanding the partial, but was ignored.
I spent 7 days there trying to get a partial that fit and was made correctly, only to be rushed out the door. I've been…
I went to the Kyle TX office on Dec 15,2023 for 1st appt. I am 62 and disabled, I have transportation issues. I have been losing my teeth for the last 20 years mainly due to receded gums and root caries.
I have about 4 teeth left and they are well deteriorated. This has caused me much embarrassment also low self esteem. My insurance has never carried dental. I recently gained some, and was very excited to finally be able to do something.
They took panoramic stays then the dentist spoke to me. The treatment manager then went over the costs. I told her my understanding of my benefits. $3,000 with a $1,000 flex card also $1,000 from the current year 2022. That I would lose after the 1st of Jan.
She said she would work with the figures. She came back with the info that it looked like I…
I visit one location everybody was nice but Manger i said price too high Inda Robert said go somewhere else real loud and walk away very unsatisfactory she don't try a different plan she in the wrong business dealing with people
Took almost 13,000 and couldn't finish the job or give a refund. They stole 13,000. They told me to get a attorney as they smiled at me. There are barely any attorneys that take cases like this. And they are aware of that so they scam and take people's money and not give them their teeth or their money.
I am trying to find a consumer rights attorney. The office at affordable dentures also told me to go put a report in at better Business bureau.
My wife had extractions and dentures done at Burlington location by Dr Strattaus. Dr Bench took over and was supposed to fix the problem, he has since left also. I have been in contact with your legal Dept. and David Tankovich Dist. Mgr. in this area.
He offered a refund if $2690 but as yet has followed through. I have filed a lawsuit in Dist court here in Vermont. I am deeply concerned with the response from your employees and this company. Robert Colby Sr
I finally got my new set of teeth two weeks after my consultation. I have worn dentures since I was 17 I got implants about 10 years ago. I picked up my new teeth two weeks ago and can’t wear them, the pain is so bad.
I called for an appointment and can’t get one until Feb 24, that is unacceptable. Please help me with this problem I can’t even ware the new teeth. Thank you
Back in 2018 I paid in full for extractions all the way to the best set of dentures you have to offer I'm still wearing my temporary set which my top is broke completely in half I started in Odessa tx transferred to Tyler tx I was given my bottom teeth of my final set which look NOTHING like advertised. My top was in wax mold process cause they couldn't get them right.
You couldn't even tell I had front teeth. The Tyler office shut down for to a shooting and I can't get any info on how to get my full set that I've paid for I'm so upset and my mouth is in pain from loose dentures. I've called 5 times.
Everytime I was told I would get a call back but I never have I even called and left a complaint. Please help me resolve this ongoing issue and to get a full set that I've paid for already.…
Your office in Paducah,KY they are beyond rude. They never answer the phone and because I have insurance they want to charge me triple and not go by the websites information.
I have called the Memphis office several times over the last couple months trying to get an appointment for my permanent dentures and no one answers and will not return my call. I'm unable to make an appointment online if I am an existing patient apparently and live an hour away and don't want to drive all the way there just to make an appointment.
I am satisfied with the work done, however, I would really like to get my permanent teeth that I've already paid for in full. My swelling has went all the way down so my other ones do not fit at all and I am without teeth of any kind and very self-conscious because of it.
If I could just get a call back with an appointment date that would be greatly appreciated. Thank you
A drill bit was left embedded in my jaw and exposed , dead bone was exposed subsequently to the service and I had to be rushed to a surgeon the very next week. I am considering filling criminal charges against this practice because they have yet to even check on my welfare since.
They were advised of the issue but the dentist lied and told my insurance carrier that they instructed me to come in, NEVER HAPPENED. I have done this complaint 2 other times with no return call or official response and that will ultimately leave me with no choice , not to mention I wouldn’t go back there to have my immediate denture re fitted since the initial procedure was botched and
because ethically wouldn’t sit well because they haven’t taken accountability for their mistakes.
This place called affordable dentures and implants is a JOKE! Of a business! We all need to sign a petition to SUE THE PANTS OFF THIS COMPANY AND GET OUR MONEY BACK ! These people are CROOKS! Unskilled and the STAFF DONT GIVE ONE SHIT ABOUT ANY PATIENT!
After you pay the money, you no longer matter. Can’t get anyone to even answer the phone in Jackson TN, I have been trying for a week to make an appointment by leaving voicemails and no one makes a return phone call. My time is running out to get my permanent teeth and have them adjusted within the year time frame and can’t get an appointment or call back!
How about your very best dentures, so that I wouldn't have any problems with them. As I work out of town and I'm not in town very often. Before when the teeth fell out I was able to take them in leave them and have a party pick them up the next day and bring them to me.
Today I took them as I have three teeth out. Was told I would have to make an appointment to glue the teeth back in. I work and I work a lot I do not have time to make appointment to set it a room for y'all to glue my teeth back in.
You do not need my mouth or body to glue teeth in dentures. I do not need anything else done to my mouth I just need three teeth put back in which probably should not have fell out anyway as my old Dentures I've never had this problem.
I chose your company to spend quite a bit of money with,…
I paid for extractions and a full premium Set of dentures! I received what I would call basic or lower! They felt grainy and within a week had cracks! It’s been a little over a month now and I’m too scared to even brush them because they are falling apart.
I tried to call them many times to receive services with my warranty and they will not return calls or messages! I have left many! I paid a lot of money and this isn’t right!
I have tried to get my refund for 3 weeks nothing $960
They want to charge me 15 thousand than my quote. Trevor said he would honor it. Then when I brought it he would not even look at it. Also the Dr. Told me he would do for my procedure, then I woke up in sever pain and not with my permanent lower implant.
Office shut down and took our money. We keep getting the run around with hang ups, no information available just call empty office, leaving messages is not an option as box is full etc. 00 owed to us for services not rendered and we were told in writing we would be getting a refund.
About ready to get our Lawyer involved. Need this issue cleared up immediately!
First of all the tech had to take two impressions each of the upper and lower and neither were good impressions. The dentures were put in my mouth and i was told to come back in a week. I could feel the fit wasn't right but no one even offered a mirror for me to look at.
Both the dentures rocked side to side and front to back. The color of the teeth were wrong and the upper teeth were too short and the lower too long.
Also the teeth didn't align and there was a distinct overbite which I never had before. Upon my appointment this morning I explained what I found wrong with them and the technicians immediately got an attitude with me and said they couldn't re-do the teeth, only the base and my gums would adapt to the fit.
They took no notes and the dentist wouldn't even come discuss it…
I am writing to inform about a questionable business going on in Vestal. Affordable Dentures and Implants located in 1101 Bunn Hill Rd, Vestal, NY 13850 has made me do the chase of my life.
It has been 6 months since I paid the full amount of a tooth implant and after they took the money they never completed the work. Kept me scheduling and cancelling my appointment multiple times for about 4 months. I asked for a refund. Now they are making me go multiple times to their office, everytime with a new excuse and I have not gotten my money back.
Their customer service is very RUDE. This women talk to you very badly only because you are asking for your own money back. I was given the contact information of "Natasha" and "Virginia Howards" but they have never neither pick-up the phone nor…
I went to affordable dentures in Morristown Tennessee. The day I left they were uncomfortable. I was told to try them out and come back. Called the next day and couldn’t see me for another week.. went for my appointment and was told nothing could be done Incase I upgraded.
00, but I don’t go around just passing or throwing money at people for no reason. I chose this company (biggest mistake ever). All I want is for SOMEONE from this company to make it right!!! This is very unprofessional and I will blast all the information about this place on social media. This is a promise.
I would love to recommend this company, but at this point I CANNOT! The only reason you got one ⭐️ is because there was No zero to choose from. I expect feedback or a call. 423-231-6646. Thank you for your time.
I purchased an upper denture at the high point location in Harrisburg pa about a month ago. I’ve been trying to call that office but no one ever answers. I desperately need my denture adjusted I can’t eat with them.
I like the staff there I had a good experience but I haven’t been able to get thru to make an appointment! Debby Kownacki , Harrisburg Pa
I was given a second pair of parcels this year and for some reason there was a one tooth difference than the last ones I purchased from y'all that I lost the wire that is supposed to go under the gum line or close to it is in the middle of my tooth I told them about that and they told me that was normal but now after months of wearing them my mouth is in serious pain and two of my teeth are loose I went back to speak with the dentist and
it was a different person and they said the place might close down because they have no help my mouth is in pain and my teeth feel like they are ready to fall out when I went back the lady dentist told me that they should have warned me that Parcels are not a permanent solution and that they may cause damage to the other teeth I was never informed of that…
I paid for the New Dentures Wearers Package $4200, in April this year. I got my temporary dentures, but have been trying unsuccessfully to get refunded for permanent ones. I have a new insurance plan so I will get the permanent ones with a practice in their network, which is why I want my refund of $1300. I have been given the runaround, and was told to call the office in Chester, VA where the work was done. They told me to call the dentist who worked on me, and moved to another office. I called there several times and nobody returned my calls. The corporate office has my information. Please just refund the $1300 back to me
Thank you.
Dana MacDermid (804) 502-9194
As one other review said, the temporary dentures I got looks/feels like a child made them. My mouth was swollen from teeth extractions and the dentures fell out of my mouth. They looked like they were made for someone else - plus there was the rough surface of the mold they didn't even bother smoothing.
I went back to have a fitting and they refused, saying I had to return in 3 weeks. Life is impossible without teeth and they promised I'd have functioning teeth immediately! This is NOT what I bargained for, nor paid for.
I am very unhappy about the service I have received at affordable dentures and would like a refund according to the guarantee below. Every visit I have had, I have had to spend at least 2 hours, even though I have had an appointment.
I get shown to the room and am ignored for at least an hour. When I got my extractions and had the follow up appointment, my dentist barely looked at my mouth, my appointment was for a visit with her, and I waited an hour and a half to be looked at for 30 seconds.
I do not want to continue due to the lack of respect for my time. I feel like this office, I have not been to another, is really lacking in customer service and patient care. I have attached what I have paid thus far ask for a full refund, I don’t want the store to make it right, because I feel like…
After months of going around with my local office and contacting corporate who assured me my plate would be remade it still has not been! I can't wear it more than an hour without being in pain.
I had full mouth extraction along with an alveoplasty done by oral surgeon on 9/9/22. I went to affordable dentures in commerce on 9/20/22 to get temporary dentures. The techs were great, the dentist was not. He was very rude for one, and did not listen.
They fitted me and made my temporary ones. I went back later that day to pick them up. Not one time did any of them bother to make sure they fit correctly. Not even a week later, I had to call and schedule another appointment because the bite was not right, the inside flanges on the lower denture was too long, and the top palate was way too long.
I could not eat with them, no matter what it was. They scheduled me for an appointment a week later. I go in to that appointment, the lady I saw had absolutely NO interest in listening to what…
I have tried to make a complaint against Affordable Dentures in Zanesville Ohio without recieving any reply. I have been very dissatisfied with this office almost since I started going here. I have had nothing but disappointment in the outcome of my partials being made by this office.
I have had to return here several times to get my partial adjusted or have a new one made. I'm not sure who forms the teeth but they look nothing like they should. Today November 2,2022 I went to the office again.
I informed them that I can't smile or chew right with the partial I have now. ,also I would have to leave the partial Im wearing to get my refund. This treatment has upset me very much. I can't understand why anyone would offer work to be done and not be able to deliver.
My mouth hurts all of the…
3 teeth have fallen out in the 3 years that I have had them. So I went to 2 other denture professionals to get an estimate for replacement. Without telling them where I got them I asked the quality of my current dentures and was told by both of them that they were very poor quality at best , the 2nd 1 stated that it looked like they used the plates that were given to me when they pulled all my teeth and
they just drilled holes and put the snaps in, which was my first complaint I brought up to you guys 2 years ago but they refused to do anything. All I want is for them to give me what I paid for.
Affordable Dentures and Implants Greenville Tx. My only other option is legal action which I have checked into and will cost me nothing unless I win, this will be the last opportunity I give them…
My set of implants were ordered and wax mold sent to lab in Fla. They came back on time around 6 weeks after order was sent. Totally WRONG MEASUREMENTS TEETH LOOKED LIKE They were made for someone else . Afff/dent.
Office sent back to lab with mold for a "rush" return and its been 2 months abd still nothing returned. I had teeth pulled on March 31, 2022 And now having to cancel my job in Fla. Due to the incompatence of this LAB.
I USED THE 3009 OFFICE IN SHERTIZ TEXAS . IM HIGHLY DISAPPOINTED IN THE PROMISES BROKEN TO HAVE ME READY TO LEAVE BACK TO FLA FOR YACHTING SEASON AFTER 3 YEARS OFF FROM COVID 19 . 00 DOLLARS PAID TO YOUR COMPANY FOR A POOR FOLLOW THRU ON TIME AND PRODUCT DELIVERED.
IF I DONT GET RESULTS I WILL FOLLOW UP THIS ATTACHED LETTER TO THE BETTER BUSSNIESS BRANCH OF…
I have repeatedly reached out to headquarters for assistance with my bottom denture. I have 2 implants and spent a lot of money at my oral surgeons and the fit from Kalamazoos affordable dentures was not right from the start.
I went back earlier this year following the pandemic and was turned away because not only was the dentist that I dealt with for both top and bottom plate had left but after driving 125 miles they no longer except my insurance as of that day but said he could give me another implant.
I have not been able to wear my plate regularly because there's to much discomfort and I have never been able to eat in public. Now I can't wear them at all because I have a horrible sore from my implant due to the horrible fit .
I have a 4 year warranty that should be honored at any…
I paid $6000 to get nothing done I suggest no one to go to any affordable dentures anywhere especially in Lexington North Carolina I paid $6000 the first time going and still a year later not received anything they offered and I’m a single mother struggling while They take my $6000 and do whatever they want I suggest no one and I mean actually no one go to Affordable Dentures
ok so I can't hear well and ok so I might not have kept my eyes open and looked at him when he was talking.. I am so use to being treated good by all my doctors and such that this was just an unpleasant experience for me..
He needs to take lessons from them.
This company gets you in the door makes promise and fixes teether that rub blister on your gum. They tell you to just come on up we will fix any issues no appointments need, I made an appointment and have been siting her for over 40 minutes, this is uncalled and pd in full
In October 2020 I had to have dentures made I was getting all my teeth polled and I went to affordable dentures and we paid almost $1400 for the set that I got and they took care of me for an entire year putting cushioning in checking my gums every week or two they even made a new impression after six months and they gave me my final impression October 2021 and
when I got them the bottom ones are way too big they’re even cutting my mouth my top ones are way too big they don’t fit right they’re broken and I went in and they said I had to pay for another bottom denture and they told me it probably wouldn’t work the dentist at affordable dentures in Bowling Green which are the ones that worked on my teeth told me they called them the Loosey lowers nobody ever has a lower denture that fits…
It’s has been horrible I was so excited for this and now I still can not eat my gums are swollen and still have having problems and when I call they don’t care what they have done nothing to help me I am a number to them not a person. It’s so heartbreaking I just wanted good teeth now I have molds from someone else that don’t even fit in my mouth and can’t even do molds to get new ones because it’s so tender.
My teeth were not extracted like they should have been I was treated horrible through the whole experience. I was forgot about when I went in and my husband kept asking about me out from by and they just kept lying to him.
Once they fondly remembered me and got to me the numbness was wearing off and the dentist says I got 30 minutes to to this let’s go. He started I screamed in pain…
9/23/2022
To Whom It May Concern, I would like to file a complaint against the new dentist at the Bloomington, IN location and the office itself. Since I started my treatment plan I saw Dr. Goodpasture who was the one who assisted me with my treatment plan along with my dentist in Bloomington, who referred all of her denture patients to that local Affordable Denture’s office at that time. Because Dr. Goodpasture was so good to work with her and her patients as well as having a good reputation. My treatment plan was to go to an oral surgeon and have him remove my teeth and insert 2 posts on my bottom for anchoring my bottom denture. The reason for this is because Affordable Dentures only uses a local anesthetic and actually pulls each tooth. I had almost all of my teeth that needed to be…
My name is Mark Herbst my mother's name is Marie we decided we needed new dentures went to the St Charles office very nice when they took my money I've been working on this for I don't know how many months 3 months since they promised my last appointment and obviously this is impacted my mother's health she's 80 years old and it hurts when she eats
Poor service for a horrible company
My name is Mark I'm 60 years old and disabled and my mom Marie is 80 years old We want to affordable dentures in February and started the process I had a tooth extractions so eventually they made temporary teeth that don't fit right they did my mom's dentures they were supposed to realign them months ago she has blisters in her mouth she's losing weight because she can't eat We had an appointment a few months ago come to find out they were closed said that they were hiring new staff never bothered calling their patients the only way I ended up getting an appointment was by telling them that I was a new client and
making up a name then they were willing to give me an appointment tomorrow these people have to be stopped I'm on disability my mom's on social security we paid for our dentures…
Reyes in Chantilly va. Spent 14,000. Implants fell out , denture broke which he refused to replace within warranty, glued it back to wrong size denture. Went to different dentist to repair his mistakes 4,000. 2yrs of hell still dealing with his incompantance he doesn't care
I went to this place several times. Poor service. You are treated as a number. All they care about is money. I found the perfect way to review a dental office. Go sit in the waiting room and listen to the complaints.
I did this and it was sad. Poor people struggling to pay their bills. Spent a lot of money for dentures and still not happy. Combination of sad and angry for coming to this place.
This is the second time filing a complaint against the riverdale ut office. They don't listen to anything I say about how bad my Dentures are I have been in numerous times for adjustments my bottoms are too loose that I understand until I get my permanent set in a year.
The tops are my biggest complaint they are to big I can't chew with them I've had top Dentures for 30 years and they look like horse teeth compared to my old set. They tell me to deal with it and send me out the door I spent 2000 dollars on them and I think I should have an opinion on how they look and feel.
These things are huge compared to what I had before. I have to use my old tops to eat anything because the ones they made for me are to big. I want a refund or a different dentist to make me a set I'm happy with.
I…