Air Canada

My flight AC8062 from Vancouver to Kamloops on December 7th, 2023 at 9:20pm I experienced substandard customer service by both flight attendants on flight. The male attendant was rude when I was inconvenienced by someone being in my seat. Him and the female attendant decided without my consent that I would just sit in the seat the other passenger was supposed to be in.

I pre-booked my seat specifically and was not happy I was not even given an option. Between the snarky comment that the male attendant made to me in front of other passengers and the dismissive way my seating was handled I was very disappointed with my experience on this flight.

I’m not looking for compensation in any way. I just wanted to voice my concern that your employees are treating passengers in this way. The…

Hi I travelled with air Canada on November 09 2023 flight noAC 860 0068YYC from Calgary International Airport to London Heathrow My complaint is the food that was served very poor quality made me sick right afterwards I therefore brought my own food on the way back home from London Heathrow to Calgary because I didn’t want to have the same horrible experience The chicken dinner was lukewarm in fact it was disgusting I am therefore claiming compensation

Hi I travelled with air Canada on November 09 2023 flight noAC 860 0068YYC from Calgary International Airport to London Heathrow My complaint is the food that was served very poor quality made me sick right afterwards I therefore brought my own food on the way back home from London Heathrow to Calgary because I didn’t want to have the same horrible experience The chicken dinner was lukewarm in fact it was disgusting I am therefore claiming compensation

The flight double booked my and my companions seats. Someone was already sitting in our seats but had the same number assigned. I even showed them the boarding pass on my phone, and their printed ticket had the same #.

We showed this to the flight attendants, who got assistance from a lady/employee we saw at the gate. I did not catch her name but she had a red vest on, glasses and looked to be south Asian. She told us our seats were in row 20 as opposed to row 18, which is fine.

But I wanted to make her aware that the seats had been double booked and tried to show here the boarding pass I had, multiple times to address the problem in the future, and she was dismissive and very rude! This was my first time flying Air Canada and from the double booked seats to the it left a horrible…

Very Cheap/Poor/Low quality/Zero Customer satisfaction and totally disgusting Service by Air Canada. I also raised online complaint to Air Canada official Website having Case No-CAS-6887015-Z9M6R3. But. Still no Response by Air Canada. Not Recommended anyone to travel with cheap Airline.

I purchased 3 all inclusive packages on Aug 23, 2023 for my son, his girlfriend and friend with my credit card. Everything was fine. Confirmations were sent by Air canada that reservations were booked. On Sept 15 day of departure, they get to the counter and are informed that the transaction was declined by my bank.

My son immediately called me. I then proceeded to call my bank and they guaranteed me that Air Canada were paid in full. The flight was scheduled for 8:15 am. Their office only opens at 8:00 so this resulted in them missing their flight.

As my son called Air Canada as they opened, they also told him that it was my bank that declined the payment and they got no money. I again called my bank and they supplied me with authorizations and told me to send them my bank statement. My…

When we left Punta Cana on August 4th 2023, to fly into Toronto Pearson airport to catch a connecting flight to Deer Lake,NL, we missed our connecting flight because of delays in Punta Cana and in Toronto. Our flight was delayed approximately an hour in Punta Cana, and was supposed to arrive in Toronto with an hour and a half before our connecting flight to Deer Lake, but

before we even got off of the plane in Toronto, we had a rescheduled flight itinerary for another flight to leave at 9:30 am the next morning, August 5th. Therefore, we had to stay in Toronto overnight. We were upset, due to the fact that myself and my family members were supposed to be at work the following morning, and we would not make it back on time.

When we approached the customer care desk to see what we needed…

My Refund has not been processed after 3 months.

Date -18th May 2023 Coupon 014 4245087874 /C1 - Amount CAD 16

Date 12th June 2023 Coupon 014 4246546528 /C1- Amount CAD737.90 Grand TOTAL : CAD752.90

As per the mail received , the amounts were to be credited within a maximum of 2 billing cycle of my credit card. However, even after 4 cycles the amount is not reflected on my credit card.

I am trying to speak at the call centre and despite holding for more than 1 hour on an international line , it was not picked / transfered to an agent. It is becoming very difficult to contact AIR CANADA. The reservation office simply refuses to hep stating beyond their work profile .dont know where to go.

Best Regards, Khurram Waheed

Dear Aircanada,

Please reply my case number CAS-6479658-G2Z6C8 about baggage charge at YYC airport

Tks n brgds, Vo Dinh Quy

Flight cancellation at last minute. Our Booking Ref: 6PVDRF 19/7/2023 :AC 311 was cancelled when we were at the departure gate. Paid CAD 90/- excess baggage fee. Had to be in a que for 5 hours to get our accommodation/transport at YUL airport.

We had to get our baggage with us again. We were rebooked to Sydney via Tokyo and MEL and MEL/SYD. (QF 418). We were anxious and inconvenienced due to this last minute flight cancellation at Montreal airport. We request you to please consider compensating to all we had to undergo due to last moment cancellation of our flight YUL/YVR. Nihal and Genevieve Anandappa.

So first we travel from yellowknife to timming they cancel the flight and the settle us in the night flight that is 1 am in the morning and then we reach Edmonton at 3 or 4 and our next flight is 10 so we have to stay 8 hour there we talk with them that can you guys provide us accommodations or food they said you have to do it online and

then so how we reach Toronto and then out flight from Toronto to timing is cancel and they said we can adjust yo in flight but yours bag is not coming today . We try to talk with them they are so rude. Highly disappointed

This rating if for the Air Canada rep. handling our complaint and for the AC team who after two months never followed up after I provide my contact number and stated I wanted to speak to someone ( repeatedly ). The agent did not comply with the regulation requiring AC to state the technical issue which they used to turn down the claim.

31July23 2BMZYJ, AC264 flight to Toronto delayed 3hrs50mins due to mechanical problems. Missed Megabus at terminal#1 and had to train to Belleville ont the next morning. Compensation as per 2-hour rule for delays.

Dear Air Canada Team,

I am writing to inform you of my horrendous experience with Air Canada while traveling with an autistic child. On July 18th, 2023 we flew from Atlanta to Toronto with Air Canada. At the check-in in Atlanta - the counter clerk forced me to check my two carry-on bags since the plane was full and I conformed to it. Once we landed in Toronto we were held on the plane for an hour due to lack of docks to deplane. In this process, I unfortunately missed my connecting flight to Munich, Germany. At the counter in Toronto the agent re-routed me to a later flight to London just so my luggage could be transported in time. Before my boarding in London to Zagreb (which was my final destination), I asked the clerk if my luggage was attached to my ticket and she confirmed they will…

Bereavement fare. My Mother passed away in South Korea on July 15 so I need a flight ticket urgently I tried to buy it Call center to get bereavement fare but call line was busy all the time so I had to buy it on line and then provide them with Death Certificate after furneral.

But they refused me bereavement fare cause I bought it on line. It was impossible to buy it on call line cause line was buy busy all the time. This policy does not make sense. I have to buy ticket on call center but it is impossible.

It happened 2times both my father in law and Mother' furneral.

Air Canada delay my baggage for more than 20 days, make me almost have no clothes for entire Cruise vacation. We summitted the expense report and not get any reply after 30 days. Really bad experienice.

Horrible experince. These guys cancelled the flight and gave me and my wife a credit. I am unable to use my wifes credit as they have weird rules that they have limited flights to certain locations and their alliance network does not oblige to these credits.

If I call their customer service, you would have to wait for 4 hours to talk to their agent and they route you to a complaint link from which you would routed back to their customer service. There is no end to this agony.

In one of their flights, they lost my both checkin and carry on baggage and they have not yet responded to my issues. This is the worst airline and would not recommend anyone to use them. They do not have a solution to the problems that they create and eventually you are chasing them with no resolutions.

AC cancelled my flight and offered an unacceptable make up flight - The flight in issue was the first leg in a 24hr flight sequence (single ticket, but multiple carriers) - The make flight wad 6.8 hours earlier -- at 6 am meaning a 4:30 arrival at the airport and a much longer day - The issue is they would not offer a credit for the flight if I chose to use alternate travel for that segment or even some credit if i chose and alternate downgrade service. Basically it was a money grab when offering a lesser service.

I was on the 303 flight from Montreal to Vancouver today. I asked for a can of coke three times. ” I stated to him that this was rude and you should not comment on how much someone. ” He continued to write how customers should be drinking water on the flight.

He also made several similar comments to customers ordering alcohol or other carbonated beverages. I was quite disgusted at the level of unprofessionalism. He made me feel embarrassed and I couldn’t wait to get off the flight. As someone who is obese, I don’t need that kind of disrespect from a flight attendant who is there to attend to me and other passengers.

On Tuesday, 1 August, 2023

Dr. Fouad Mikhail (84 years old) and his wife (77 years old) were reserving a wheelchairs. In their trip from LAX to Cairo with a transit in Montreal, they asked for their wheelchair but they refused to provide them with any. Dr. Fouad (with a visual impairment, open heart surgery)and his wife Nabila (with a pacemaker in the heart) have to walk the whole way till the departure terminal. As a consequence, Dr. Fouad fell from the electric escalator and suffered from pain and bruises. Also, his wife was about to fell on him but they stopped the escalator to help him to stand up again and prevent his wife from falling too! When he asked for his wheelchair again, they refused to prop him with one and insisted to continue walking till the departure terminal!!! This is…

our flight AC 153 from Toronto on June 20th was cancelled by Air Canada. Booking reference 3UCDFZ We were not notified of either the reason for the cancellation or indeed that the flight was cancelled

We were only made aware the evening before, while we were still in Copenhagen. checking in for our flights the following day SAS at Copenhagen stated they were unable to assist us with this as we departed CPH Air Canada Customer Service in Toronto advised we would need to seek assistance from SAS in Terminal 1,we arrived at Terminal 3

We finally received assistance from Air Canada in Terminal 3 after an 8.5 hour flight from Copenhagen and worried about what we were going to face in Toronto Yes ! eventually we received seats on AC 155,seated apart and an hour later than our original flight…

I had an evoucher given to me 2019 after a terrible ordeal on a flight from Toronto to France back in 2019. I was told it was good for 5 years by Air Canada representative at customer service. I have been trying to get this evoucher now for the past 4 years and no one seems to be able to help????

I even explained the reason for not being able to book due to Covid and me being in healthcare. I was told by customer service rep she would expedite my concern and re-confrimed that evouchers were good for 5 years and again sent another email asking status many times and to date nothing has been resolved. You complain and call reaching out for help and NO ONE wants to help - asking to contact this dept and that dept and we dont have any humans who can take these calls. So what exactly is your…

On June 14, 2023 Air Canada flight number 7956. Approximately around 6:30 am . S citizen. I told her that I don't have and she told me I can't board the plane if I don't have a retuned ticket, So right there on spot I bought a retuned ticket and also she told me I can only stay in the Philippines for 30 days only.

So when I arrived at manila I asked the Immigration Officer how long I can stay He said I can stay for 1 year. So on…

I am writing to file a complaint with Air Canada and to document my family’s terrible experience with your airline on a recent trip. We booked all of these flights directly with Air Canada in March, several months prior to our travel.

On Monday, July 3rd, myself, my husband, our daughter and her husband, were heading to a family vacation, traveling from Portland, OR to Norway and Denmark. We flew on Air Canada to Chicago, then to Toronto and on the Copenhagen. Our flight to Copenhagen was almost three hours late, and we missed our connecting flight that was to take us on to Bergen, Norway. Because it was with a different airline, there were no options other than to repurchase tickets, totaling $850.

On Thursday, July 13th, we arrived at the Copenhagen airport to check in for our return…

I have complements NOT complaints. Traveling with 3 other family members, our flight from YYZ Toronto airport on 7/18/23 to the USA was canceled causing three of us to miss a day of work and one an appointment.

However, a great customer service rep, Dina Abdulkareem was not only outstanding in listening to us but also providing the best option so we could all stay together on an onward flight. She was pleasant, smiled throughout the process and never wavered until we were satisfied.

In my opinion, she demonstrated what optimum customer service looks like. Whatever process Air Canada used to identify such a star should be continued. Her approach to customer service is ideal and real. We did not get meal or hotel voucher’s (out of Dina’s control) but she did her best with the things she…

I have worst service by Air Canada in last flight for my mother. Her flight from Montreal to Winnipeg had been cancelled and she is not provided any accommodation, she spend whole night at airport. We did wheelchair assistance , but air canada did not provide any wheelchair service to her.

She is a old lady and had face so many problems due to bad service by Air Canada.

Very poor service. I have booked my flight for my mother 3 time with air canada all three time they miss there connecting flight because of the delay on there first flight. My mother can’t walk so we asked for wheel chair assistance but they have not even given that service also.

For 3 days I cannot book a flight for my 8 person family as the website of AC does not work as it supposed to work and unfortunately, because I am a Privilege TD Visa card owner( I was stupid to apply for this card paying $600 annualy - no priviledge service!!!) and Aeroplan member I have to be with AirCanada for this year... I wish could go with WestJet. Their president is making 1MLN a month but they dont have money to develop the working site that could be customer friendly. I tried to call customer support and TD concierge. All of them are useless. All they said after 2 hours waiting on the phone to pay them $30 for their reservation over the phone.

Now I am listening again the music while waiting for another "great customer service rep" probably for another 2 hours. Ridiculous.

I want to file this complaint with your airlines as I had a horrible experience and I am still recovering from this experience. I left st. John's on July 6th, 2023 to fly to Frankfrut Germany. The flight with Air Canada was 4 hours! Then they lost my luggage. On my return, I had to stay overnite in Germany as I could not get out to catch my connecting flight because of delays once again. Because of my emotional stress and anxiety I became very ill and still recovering from this. I would hope that you will be kind and take into consideration all the turmoil I had to endure to get to my conference in Milan and it went so horribly wrong! I am asking for compensation for my emotional stress and for the time I am off now as I am ill.

My name: Neal Willcott - 2 Croucher Ave, Mount Pearl, NL My…

Dear Sir/ Madam My name is Sanjana and I am writing this on behalf of my Aunt Surjan Kuar . On June 28, my aunt Surjan Kuar her flight was from Sacramento to Vancouver. We reached airport around 0946 am and there was no staff at the counter asked United Air staff for help we were told to wait someone from Air Canada will be there NO ONE CAME and then we started asking help...

were told to go upstairs someone will help there we went upstairs was told to go down and wait by the AIR CANADA COUNTER. NO ONE CAME AND WE KEPT ON ASKING - EVEN TOLD THEM MY AUNT'S FLIGHT WILL LEAVE IN 10MINS...

BUT AGAIN NO ONE HELP NO ONE SEEM TO KNOW WHAT TO DO... "WE WERE NEGLECTED". WAS VERY POOR POOR SERVICE. AT THIS TIME IT WAS ALREADY 1100AM AND FLIGHT WAS MISSED. ENDED UP BUYING ANOTHER TICKET. We very…

Hi, I have a complaint. I had a flight booked at 21:50 for London-Heathrow. I reached the Pearson airport at 8:00pm, but all the boarding was closed. I was informed by the reservation office and local staff that boarding was already closed at 7:00pm due to overbooking, and they did not let me board my flight.

I tried to book the next upcoming flight at 23:40 with the help of the reservation office, but that flight was also overbooked with no remaining seats. This caused me enormous frustration, and I lost $1500 for this booking plus subsequent tour bookings I had in the UK valuing over $2000.

How can I reimburse my money? I was there 2 hours before the flight left the airport, and I had a confirmed seat, and yet I lost it due to overbooking by *your* agency. It is not my fault that I…

We got delayed 3 times and flights switched without my acknowledgment relating in missed flight and an additional flight added onto our travels, I was alone with 2 kids. Lost my luggage, they forgot to book me a seat on 1 flight overall an awful experience and I still have not received my luggage

Why can’t you give seats together when you know we are travelling as a family? I can understand once, but not 3 times on our journey when we have booked 1 year earlier for our journeys. We are asked to check at the gate?????

Your air line is not capable to organise a kids party. My family, relations and friends are not flying AIRCANADA again

Delayed/Lost baggage

Several complaints, horrible travel day! My son left his iPad on our first flight of the day. We literally tracked it to a nearby gate close to our 2nd flight and no air Canada rep would help us retrieve it.

Instead they gathered to chat about their Friday night plans. A flight crew member was very rude when I approached the bathroom at the front of the plane. She got right in my face, forcing me to walk backwards halfway back to my seat before I could turn around to walk safely.

I get that the front bathroom needed to be cleared for the pilot, but her approach was dangerous and not right. I nearly fell over and felt humiliated by her. All eyes in me in that moment and it was awful.

I actually approached her later in the flight and she apologized, but had I not approached her I don’t…

Sunday june 25th I called to book flight to ho to my dad's funeral. I was booking for myself from London ontario and my sister coming from Regina Saskatchewan both going to Sydney nova Scotia. My dad's funeral is Thursday June 29jth.

Louis was my online rep. I was booking for departure on Monday Tuesday or Wednesday. We couldn't find anybflightsvthatvworked for me price wise and layover duration. He suggests hslifax then carryon to Glace Bay nova Scotia from there cause it close to each other.

I put $1400 on tickets for Halifax tickets we reasonable. my sister had issues with transportation from Halifax to Glace Bay I call Louie back later that afternoon. I didn't send any more money yet cause we needed flight changed back yo Sydney nova Scotia Halifax wouldn't work for us..

he tells me…

I am just after stepping off a flight from Toronto to dublin business class. The flight service was AWFUL. When paying for business class customers deserve the extra pampering. Staff were rude and arrogant, I am not a person who asks for much but this was just appalling.

I asked staff members to wake me up for breakfast, I woke up 50 mins prior to landing (in which I was travelling straight to work) I asked them why they didn’t wake me up they said we forgot, nothing we can do now. When ordering my main course I can’t eat cheese or butter dishes the only dish I could eat was the beef, with 4 people ordering it in front of me there was none left for everyone else in the class.

I had to have dark chocolate and tea in which she laughed in my face with no apology. I was on my way to the…

I’ve been flying with air Canada since 2010 I work on a 2/2 schedule so I’m on the plan every 2weeks lately it unacceptable the delai that flight cancel or landing 4 hours later and the cause is supposed to be lake of pilot how come it was not a problem before and it is now flight from my home town cancel (Bathurst) I have to drive already to moncton I’m stuck in Toronto today I was supposed to be there yesterday for my son graduation and

because of a lack of pilot time out I must it my company spend a lots of money to air Canada and now this is the service that we get it’s not good business if you ask me you should get a training program so you can get more pilot working for air Canada this company used to be great now not so much you should make some changes to change that trente last…

With regard to Air Canada booking 3LJSEC under family name of Janzen made June 4th, 2023;

We received notice on Sunday June 4th, 2023 that a close relative in Germany was very ill, possibly dying. On the same day we used Air Canada online to arrange for return flights - Ottawa to Hamburg.

The search criteria was for 2 people with outgoing flights on June 6th, 2023 from Ottawa, On - Hamburg Germany.... A number of options appeared and we settled on flights leaving Ottawa in the afternoon and arriving in Hamburg by 10am the next morning.... We selected these flights as we wished to get to Hamburg relatively early because we were heading straight to the hospital upon arrival....

On June 6th, 2023 the flight to Toronto aboard AC457 was on time and we managed to get to the proper gate for…

2nd time this month having flights cancelled. Over 12 hours the first time and missed a days work and over 14 hours this time and missed a family function. I always travel air canada but lately the flight interruptions and cancellations have been extreme.

Hi AIR Canada team,

We were scheduled to travel today by AIR Canada at 12 PM EST at Toronto Pearson INTL airport. We are travelling to BOSTON to attend a special event. There was a sudden announcement that the flight is delayed by 3 hours. We are diabetic and starved now as no proper meals are available at the airport. The basic food here is very pricey. AIR Canada should provide an alternate arrangement for these delayed flights to its customers. along with food and rest area.

If our health gets downhill can AIR Canada take the blame ?

The airline business today is only on making profit and the customer service is just a front. The moment a flight is not full enough they reschedule the flight until they have enough passengers .

Very sad state of affairs.

The security clearance does…

Air Canada had a over 2 hour delay at Montreal Airport due to A BLOCKED TOILET. Should someone do regular maintenance or cleaning? The manager told me we will still be on time at Calgary for me to get my connecting flight.

( No we were NOT) However she also said watch a movie and relax. If I want to watch a movie I stay home and watch TV. When I pay a lot of money for an airline ticket I want to fly on time to my destination.

No offer of free snacks after the over 2 hour delay. We could not hear the announcements. It was pathetic.

To Air Canada,

My ticket number 014216968288. Toronto Pearson to Sarasota, FL/ USA to Chicago, IL/ USA to Pearson. Departure April 12, return April 15. Prior to departure I contacted Air Canada to cancel my flight and request a refund. I had contracted Covid 19 and unable/ forbidden to fly. At the time of my request for refund I was informed Air Canada would not refund the ticket, however, they would apply the value of the ticket for a future flight. That is what the agent informed me of when I called.

I can not get through to anyone at Air Canada to sort this matter out when I attempted to speak with Customer Service today. i only get a voice recording with no applicable categories for speaking with an AC agent regarding my particular circumstance. Multiple efforts to reach anyone in…

Air Canada

To Whom This May Concern

Subject: Mishandling travel documents

On Wednesday 7th June 2023, when I was checking-in to board your Air Canada flight AC870 departing Montreal to Paris, I faced an unusual situation that put me under extreme stressful conditions for almost two hours, keeping me uncomfortably worrisome throughout the rest of my long journey and thereafter for several days, for fear of losing my passport.

It all started at the time I was preparing to leave the airline counter, having just checked-in my luggage, waiting for my passport and boarding card to be returned, when I was told my passport had been handed over to me already, which obviously wasn’t the case, at all.

As no one was able to find it anywhere near the counter area, your airline staff then insisted…

Was booked on flight #1740 to Veradero Cuba June 1 2023 scheduled for 9:05AM Flight boarded on time but we sat on tarmac for approx 3 hours then told to de-plane. We were given only a $20 food voucher ( sandwich can cost that much ). Our final boarding didn't take place until approx 4:30 PM. Many people lost a whole day of a very short vacation. We were told what the problem was but I don't consider it a problem beyond the airlines control. Please explain the actual problem in more detail and address compensation under the new passenger rights law.

On the return flight #1741 on June 8 the aircraft was late arriving in Varadero by approx 3-4 hours. Please address the issue as above.

Good afternoon on June 4 I had a flight from Tel Aviv to Toronto and from there to Miami the flight was fine but The attitude and the service for the flight attendant was disgusting I was sitting in the aisle during the flight and I got punched by the food service table and they also poured orange juice on me.

The lady apologized because she realized that she was not focused and also leading the table properly was not that why I got punched in the shoulder all the time I’m so disappointed I lost my suitcase I got it after 24 hours all my personal stuff was there that I need my medicine baby food that I bring to my daughter it was a nightmare this flight it was very hard for me to write this complain about air Canada I really love this Airline hopefully I’m going to hear from you soon to…

They automatically changed my moncton flight and when i went to air acnada desk at toronto airport at d45 at 6pm the indian lady was super rude she literally dont know whats is customer service air canada is definitely loosing there clients with this service

2 complaints about my luggage: 1. We are 6 passengers checked-in at AC105 on May 5,2023. One luggage was missing that we found out when we reached our final destination. I went back to Philippine Airlines, our connecting flight, that I thought it was their fault and I filed a complaint.

Until they found out that the luggage was transported by Air Canada to Incheon Int'l Airport. So PAL did all the necessary assistance for me to get my luggage. I recover my luggage on May 19, 2023. There are important stuff that I supposed to use from that luggage on May 12th but failed to do so due to this incident.

I ended up buying those stuff for replacement. 2. With AC124 on May 27, 2023, travelling back to Canada, we have 6 luggage with us. But unfortunately our luggage were missing knowing upon…

Air Canada canceled our flight and did not inform us.Thanks with the help of the agent at the Airport in the country we were stranded who issued us a new ticket and we flew with Air France. Air Canada refused to refund us. The air canada agent is not responding to our email.

I have been flying with the same carry in bag for the past five years. This morning at the Toronto airport I was told that I had to check it in due to size by an air Canada employee!

Very poor customer service.

Unacceptable!