Air Canada

m. was cancelled due to a thunder storm. We had checked in and registered in the Maple Leaf Lounge. The attendant there said it looks like your flight may be cancelled, check back with me in twenty minutes. When I checked back in our flight was indeed cancelled.

I asked what she could do to help me. She stated she could do nothing and that I could go to the Customer Service downstairs or call air canada using the white phones in the business centre. I immediately went to the biusiness centre and could not find any white phones.

Several people, in fact, were looking for the white phones. I went back to the service counter and told the representative that I could not find the white phones. She acted…

Fl AC8222 mon 23rd july from Yellowknife, delayed 1 hour take off. 15pm Had to refuel on route. I missed International Flight Calgary - London. 25. Yes I was rerouted to Toronto leave Cal departing. 00 Ac 192..... then AC 868 july 24th to LONDON .

{ 2hrs @ Toronto waiting, 6 hrs waiting Calgary 2 hrs waiting Toronto, 1 hour wait Yellowknife... Nine Hours waiting total.

Dear Sir or Madam: We are writing to you to advise of the inadequate service for air travel that occurred as passengers on Air Canada. , 2018 we purchased plane tickets for a vacation flight on June 14, 2018 that would route us from Pittsburgh, to Toronto then to Milan, Italy.

We received an email late in the evening of June 13th that our 6:30am flight AC7307 was cancelled. We contacted an Air Canada representative who then made arrangements for us to fly from Pittsburgh to Philadelphia, then to Toronto at which time we would continue on our previously scheduled flight from there to Milan, Italy.

00 bag fee, even though our original baggage fees were included in our original fare. Our connections were made, and we figured that we were set, however, when we landed in Milan, neither of our…

Air Canada Letter

JC Julia Coore

Reply | Yesterday, 3:56 PM You

On Tuesday July 3, 2018 I was on flight 1628 from Toronto to Fort Lauderdale. Overall the flight was delayed for over two hours. My complaint is this. I ordered one of your sandwiches for a snack. After I was finished a stewardess by the name of Olivia came around collecting the garbage. I was at the window seat. She collected the garbage from the two people sitting in my row and started collecting from the other side of the plane. I thought maybe she did not realize that I had garbage so I said, "Excuse me," and held the garbage up. She immediately said, "I only have two hands". I said," I can see that, and that's very rude". The person sitting beside me said that was not necessary. She did not even apologize. I was very…

On Tuesday July 3, 2018 I was on flight 1628 from Toronto to Fort Lauderdale.

Overall the flight was delayed for over two hours. My complaint is this. I ordered one of your sandwiches for a snack. After I was finished a stewardess by the name of Olivia came around collecting the garbage. I was at the window seat.

She collected the garbage from the two people sitting in my row and started collecting from the other side of the plane. I thought maybe she did not realize that I had garbage so I said, "Excuse me," and held the garbage up.

She immediately said, "I only have two hands". I said," I can see that, and that's very rude". The person sitting beside me said that was not necessary. She did not even apologize. I was very embarrassed and humiliated. I have travelled with your airline…

PAUL KEMP

I was traveling on April 23, 2018 from Mumbai India to Toronto with AC0047. Only dinner was served after take off. No other food was served for 10 hours. When asked the air hostess they said we don't have and nothing we can do. Simply they said you can make complaint to Air Canada. 15 hours long flight everybody was really hungry and asking for food but no food was available and couldn't go to sleep at all. Such a long flight you must provide enough food supply. your service was really bad and poor. In future, please provide better service and sufficient food.

Thanks, Alka

I was on Flight #AC1854 from Las Vegas on April 17, 2018 @ 15:15 am. I was in the line with my friends for Zone 3 but I was in Zone 4. The lady was asking if everyone was zone 3 and being hones I said 4 the she stopped me and start calling for people in zone 2 and 3 who was running late.

Half of zone 4 went in before their turn. When I went in the plane seat 29 DEF. We were 3 members in the family with only one carry on. I tried putting it on top but the compartment was full, the other side which was my spot had first aid supply.

My carry on had my development son medications and all my personnel valuables items inside. The air hosted told me I have to check my carry on in. I told her no I need to keep my carry on in the plane, to check if there was another spot for it.

I even fir it under…

First, I must commend you on putting the safety of your passengers as a priority. I am greatly disturbed by the quality of service that is been offered from Toronto to Kingston Jamaica and from Kingston Jamaica to Toronto. The carriers that are used for flights to Jamaica reminds me of livestocks being transported from Point A to Point B.

Example: Flight AC1803 from Jamaica to Toronto on February 12, 2018. This is a four hour flight. The ground staff in Jamaica is very abrupt, neither helpful or courteous. All in all my experience on this trip was not a pleasant one and in the future when I have to travel by air should Air Canada be my first choice.

Air canada lost all our luggage on our flight from Atlanta to Morocco via Montreal. We have travelled in August 2017 and I filed for the lost declaration form in August 31, 2017. Since then I have been calling baggage central office and they don't have any update.

I discovered later that they are a remote office in India and the claims department is a separate department that has no communication email or phone number except using an online form. This is ridiculous we already had the worst nightmare losing our bags and until now we don't know if Air canada is going to compensate us for our belongings.

The worst part is the operation of the claims department. Why there is no customer support for the claims department and what they are trying to hide from. I started to feel that I will not…

I called Air Canada and they told me that they are going to start their business on Tuesday but that I couldn't fly until Thursday. I explained that I have to go as soon as possible that I had my flight since last Friday but they didn't care.

The airline have the responsibility to offer their customer the service they promise because if the airport closed now that is open why they refuse to let me fly on Tuesday. They have seat available because when I try on the internet they have it.

I let your company to know this because I will file a complaint again your company for making me sick, and loosing the money that I paid for my tour. Raycer Mendoza Booking # LB2NDV

I was on flight 7356 from Toronto to Baltimore on August 13. The flight was scheduled to leave at 8 25 pm and left approximately 11 45 pm. The usual excuses at first, the plane arriving was late etc etc. Finally we were boarded around 9 30.....sat almost an hour with no updates until 10 30 when we were required to get off the plane and wait for another to be prepared because the door on the original plane wasn't closing properly. I appreciate that technical/operational issues happen from time to time. Two things would have helped a lot:

1. Updates regarding what the status was. Once we bordered the first plane, we were told nothing for about an hour, until it was time to get off. Even if it is bad news, or if you are checking on various things, providing status updates is the very least…

I bought a round trip ticket through Expedia. The first part of the trip was fine. My return ticket was supposed to be Canada (Air Canada ticket). But, I had to change my return date. Expedia wanted me to the rescheduled at Air Canada. Air Canada said, sure, we will reschedule, just pay us $160. They also took over the control of the ticket. The thing that I did not know at that time was the new thing which is called transit visa that Canada has recently started to apply.

Neither Expedia nor Air Canada told me about this new transit visa thing. I went to the airport and they did not let me in to the plane. I called air Canada, and Air Canada assured me that if I apply online I will get a visa, so they changed the ticket to another date, I again paid $160. I applied to a eta but refused…

Hello, I file what was told to me to be a claim on July 28, 2015 after returning from Ottawa, Canada via Air Canada Flight AC461/YOW/YYZ/27 July, and AC545/YYZ/SEA/27 JULY, reference #AC620908 BU22. I upon arrival home on that same evening unpacking my suitcase discovered that several newly purchased items' had been damaged by being zipped into the zipper when represents obviously went through the suitcase, also, while going through the newly purchased Large roller luggage also damaged, along with a new evening attire pants suit still had tags attached.

I was very rudely spoke to by your Airport agents (Christina & Hamasaski) who assured me that they were filing this claim after more than a hour wait time, and with provided replacement price include. I was told me someone would be…

Re: a verbally abusive, domineering and insulting passenger. Flight AC 789 from Toronto to Los Angeles on 10-12-2015. I was seated in seat 32h (isle seat). The passenger seated in seat 32k (window seat) and next to me continually stretched his left knee into my leg room and exercised dominance over the common arm rest for the entire flight.

When I tried to gain use of that arm rest at least part of the flight he became verbally abusive and called me an "A.. " audible to all the passengers around us. I find that to be totally out of order.

My complaint is against that particular passenger and NOT against your Air Line.

My wife and I booked a round trip ticket to leave London Heathrow the 27th of August to Vancouver B.C., the planes seating was cramped, but I had an isle seat so I could get up and move around when required, the trip to Vancouver was acceptable. On the 18th of September we booked in at Vancouver, I was given a seat, but my wife was told that the plane was full and she was put on standby. .How can that be when we have paid for return? The last minute they gave her a seat. However we were separated, and I have a hearing disability and rely on my wife, so the stress so far has now increased.

My seat was between a women and her inconsiderate, obnoxious, drunk husband. I was only able to leave my seat 3 times during the 81/2 hour flight. I had to physically climb over this person who when not…

I am just expressing my outrage that Air Canada quoted me $560 to have 02 on a flight between Toronto and Tel Aviv (10 hours). That's ONE way. So for a return flight it would be double that and more than my air ticket costs!

I travel a lot for biz and pleasure, always need 02 for flights longer than 5 hours, and this is the worst case of ripping of people with disabilities that I have ever seen. On a 17 hour flight from JFK to Johannesburg, South Africa - I paid $300 return for 02.

El Al charges $200 each way. I regard that as reasonable though still a financial burden. I have just spoken to Turkish Airlines who fly btw JFK and Tel Aviv and they provide FREE 02. I will thus be flying with them!

It is long overdue that these things should be standardized across the board. I can never fly…

I booked a ticket to Beirut on May 7, 2014. I CANCELLED my trip due to conflicts in the middle east and travel advisory in on July 5th, the day I was supposed to leave due to this. I was told the $300 change fee would be waived because of the circumstances and that I would have 2 years to use the value of the $1000.

Upon calling Air Canada I was told the I had only a year to use and I did have to pay $300 change fee! So I asked for a supervisor to call me twice. I also put in a complaint on the aircanada website twice.

NO ONE has contacted me to resolve or clarify my issue. They suck!!!

I understand that things happen to cause a flight to be cancelled, but from 12:00 (when the gate was supposed to be announced) until late afternoon, the lack of communication, the poor communication and the general lack of information made for a difficult afternoon.

First the flight disappeared from the departure board. It simply did not exist. When we went to the Air Canada consumer area (actually for flight connections) no one knew why. We were told a story about gates not being available and then later another story about the pilot taking ill.

Then later that the flight would leave at 4:00 and to watch the board at 3:00 for the boarding gate. No announcements were made to keep people informed. Just before 3:00 the flight was relisted on departures board to leave at 4:00 with gate…

Air Canada is one of the best flight services I have come across. I have been seated well, served quality and good food and was taken care well. The crew of Air Canada are cheerful, smart and friendly. They offer a card on everything that one needs before going to bed so that in the morning everything gets ready on time.

Flight was on time, flawless, ample leg room and they had screens attached to every seat which gave the customer the choice to watch what they want. I would definitely opt for Air Canada next time as well and would recommend this to anyone who is looking for quality air service while travelling.

My main problem is the staff not looking at the oversized carry on luggage. I paid for my 1st bag and was amazed at how many people had over sized carry ons allowed on the plane and the ones that were tagged for free upon boarding.

There needs to be more control in this area as the overhead storage units were jammed packed. People will try to over stuff carry on luggage to avoid charges and it's not fair to the other passengers .