Air Canada

1200 dollars was held back for the "cancellation fee". It is my understanding that this cancellation fee was to be waived.? When I go on line to try to procure a vouture for the 1200 dollars it will not let me fill in my flight information.

My husband and I are seniors and saved for 2 years to be able to fly to Dubai. I really feel the airline owes us our 1200 in a vouture Please tell me how to apply for this. Thank You.

I was on my way home to Toronto from New York. 2019. I had the use of a cane to assist me with walking because of a Knee replacement. I had priority boarding, which allowed me to first boarding. I checked in my luggage as was asked, I placed my winter coat in the overhead cabin later a passenger arrived with a large piece of luggage.

One of the stewards removed my coat and placed it on my lap, she then forced that piece of luggage in the cabin, and walked away. I asked her what was I supposed to do. She returned 5 minutes later and told me that there is space at the back.

I asked her how was I supposed to get there walking with a cane , she did not respond. as a result I had to travel from LGA to Pearson Toronto with my Winter coat on my lap. I could not use the table another steward…

A few months ago my wife and I booked a package to Mexico through our travel agent. This package was an all inclusive to Panama Jacks in Playa Del Carmen. At the time of booking I requested a lower level because I have trouble with my knees and have trouble walking.

Upon arriving we were given room 419 which is not a lower level room. I then requested a lower level and was informed I could get one at a cost of 75 USD per day which I found to be a bit expensive I then

requested a room close to an elevator as both my wife and I are in our 70's but we was stuck with room 419. As I stated I have trouble walking and this room was about 5 rooms from the furthest point away from the elevator and did not help with me one little bit as we had use stairs or a ramp coming from the room to the…

AC 1886 from San Diego to Toronto on November 28/ AC 428 Toronto to Montreal While waiting at the gate the AC staff informed the people there would be a delay due to weather however arriving at the airport at 9 30 and waiting until 3 30-4 00 to depart is difficult.

I understand weather is not the fault of the airline but we were not offered any lunch which may have made the wait time more tolerable. Upon arrival in Toronto there was pure chaos because the staff was totally disorganized having to offer everyone new boarding passes to Montreal.

We finally boarded a very small plane and landed at 1 30 having to deplane outdoors on a ramp which was very narrow and slippery. I felt it was a nightmare and I certainly did not expect such poor service from Air Canada.

I am extremely…

10 -2019 The problem was the passenger next to me needed a extention on his seatbelt, he was at least 350 pounds, with the result he took approx. 50% of my space his right leg was under mine front front seat and I could not raise mine left arm because his shoulder was in the way.

This was the duration of the flight. I had a connecting flight to Vancouver. The ticket receipt was 0143482649508 and 0145079289209 I have tried many times to get through by phone but have had no luck. If someone could advise me what to do with the claim i would appreciate it very much; Thank-you; Henry Methorst Ph. 604-888-6633

The airliner flight number AC847 at 13:10 saturday 9th November was caught & documented spraying toxic chemicals over the UK, Aluminium, barium, strontium, & much more.. We did not consent to your actions in the slightest, causing cancer. i have a YouTube channel showing the truth regarding chemtrails and why they are being used.

I booked two flights for myself and husband from YYZ to Pittsburgh on 4th August 2019. I knew it was a non-refundable ticket at the time of purchase. My husband suffered a major heart attack before our travel date Sep.

08 2019, I contacted the agency that I booked through, they referred me to Air Canada. I asked the agent to cancel my husband flight only, instead he cancelled both flights. I had to purchase a new ticket to travel to the same destination and was told that that my case for refund is open.

I wish you can look into this case as I am now stuck with a credit card bill and just received an email from Air Canada stating that I wouldn't receive any refund. My claim ID is; 457978 Confirmation 1a843c99bb4c.

Thanks for looking into my complaint

You cancelled my flight Sept 13, 2019 @ 22:14 for 06:00 from YSB to YYZ this cause me to make alternative arrangements as I had a fight @ 09:15 to Jamaica Sept 14, 2019. Too late to rent a car, had to get into my vehicle and drive to YYZ for my fight, I had not slept and was very tired to drive 4 hours.

Hade to park at the YYZ airport as I had no time to make other arrangements. My return fight Sept 22 21:30 from YYZ to YSB I could not take as I needed to drive my vehicle back home. This cost me lots of money and stress. 00.

14 and the cost of parking. Air Canada has inconvenience me so much. Booking ref: R8LPGI. These events will go to the media if nothing is done to compensate me. This is not the first time Air Canada has inconvenience me and I'm tired of it. L Chartrand

my return flight was delayed for 5 days with out notice till i arrived at the air port in gander newfoundland . i had to get a hotel and food plus transportation to and from air port .expencies i had not planed for .both my self and daughter .

The tv did not work and plane was full to change seats. Flight attendant said they had trouble on previous flight. She said we let company know the past two days. This is unacceptable. This is our first trip with Air Canada.

I hope our connecting flight is better.

My sons luggage was lost and after multiple calls it was finally delivered after 5 days. Brand new luggage he bought the day he left, and he was only gone for 6 days. When it arrived the lock was broken and everything had been clearly played with.

An expensive pair of shoes are all scratched up and he is missing a watch. When we called Air Canada they tried to blame it on customs Canada, but the sticker the customs use to show that they opened the bag was not there.

My luggage was lost so I filed a claim with Jose in the Columbus OH airport. When I called to check on my luggage the next day, I was told there was NO Claim filed??? So, I filed a claim again.

It has been almost 48 hours and nobody I have talked to can tell me where my luggage is or when it will be delivered to me. I asked to speak to a supervisor. I was told there was not one available but they would call me back. Surprise....

My daughter booked a flight with a return flight for 2 days later, but accidently booked for a month later. She said she hadn't changed the month though. She realized when she went to confirm flight home. We called air Canada who didn't care and said we would have to pay for a new one way ticket for next day.

The original flight was from PG to Lethbridge at cost of $670 then they charged is a further $560 to send her home this trip wasn't a pleasure trip, it was for a Neurologist app as she has Epilepsy. I tried to complain on phone and they won't let me speak to anyone.

They said fill in dispute onlone So did that and nearly 4 weeks later, hear nothing☹️☹️☹️☹️ Very very disappointed with Air Canada

When we arrived back from our vacation that was April the 28th 2019 we filled our the Form on the internet saying that we had 2 baggages that were damaged and we sent pictures of our Baggage our first attempt was on April the 30th then a second claim was made on May the 2nd.

ca or my telephone number is area code 506 330-0217. I will be waiting for a response Sincerely Gordon. Flynn 1941 Route 450 Lagaceville New Brunswick E9G 2 M6

Multiple delays . Flew completely out of the way . Hot planes and lied to make us think final propellor plane was waiting on us in Vancouver. We rush of plane to get to our flight and delayed again .

No crew to fly plane, they weren’t waiting on us, they were waiting on the plane and a crew. Worst airlines ever.

This is my last flight on Air Canada. I hav been loyal customer for years but your service and staff attitudes are the poorest I have experienced. My air Canada Luggage is going in the garbage. I bought that to support your airline only to be disappointed.

Thanks for letting me know my fare class is not good enough for reasonable connections and that I am forced to sit for hours while other planes leave for my City. Thanks for letting me know. BYE

I have been trying for 5 hours to make a reservation. I am told to wait in the que for a returned call. I am on a Mexican phone I left that they need to dial 011-52-331-8395648 Obviously they were not able to do this.

If I stayed on the line my phone data would cost me more than the flight. It is on the website that there is only one seat left on this flight at $366 I would like to know if I lose the flight or cannot get it at the rate when I wanted to book the flight what is Air Canada i going to do to compensate me for this matter.

Clearly ÀAir Canada has no regard for its clients time and patience's.

1. I was discriminated against due to being disabled by air canada staff mainly in my stop in Calgary.

First the two staff pushing me in the wheelchair were complaining I was too heavy when they should have used the electric back part to the chair. I was told by a staff member that I should't be travelling since I was disabled.

I was left in a wheelchair that I was not able to move in and left away from the gate. After 20 or more minutes of trying to get the attention of an air canada staff member a woman came over and I asked her for assistance to the washroom and

she replied she was too busy and had to attend to passengers needing assistance coming off the flight however she walked away went back to talking to her co workers leaving me to pee in my pants. She never sent anyone else to…

There were 8 of us traveling together are flight 186 from vancover to TORRATO CONECTING TO FLIGHT7538 TO PHILA. OF WHICH WAS CANCELLED. WE LEFT VANCOVER 15 MIN. THAT WAS A12;45 DEPARTURE WE LEFT AT1;15, WE WHERE 10 MIN FROM, AIRPORT WHEN CAPTAIN TOLD US GROUND WAS MAKING CIRCLE BECAUSE OF BAD WEATHER, WHICH WE WHERE FLYING STRAIT WHICH WAS THE FIRST LY, THEN MIN.

LATER WE WHERE TOLD FLIGHT WAS CANCELLED, WHICH WAS THE SECOND LY. WHEN WE EXITED THE PLAN WE WHERE TOLD TO GET OVER TO THE RIGHT TWO YOUNG LADIES WHERE STANDING THERE ASKING OUR NAMES AND HAD ARE TICKETTS ALREADY MADE UP, WHICH MADE U THINK ,THAT THEY ALREADY KNEW WE WHERE NOT GOING ON THE NEXT FLIGHT.

THEY WOULD NOT TALK TO US THEY GAVE US A PAPER TOLD US TO READ IT, THAT IS ALL THEY KEPT SAYING, VERY RUDE, WE FOUND ARE WAY TO…

Boarded AC0933 CUN-YVR departed 2019-05-20. 85 for just a soup. I still have the receipt order # YVR 654756/8/10. Am I overcharged ? I think for just a soup, I find it too expensive.

My wife and I had a trip booked from Toronto to Las Vegas from May 12th to May 17 2019. Our flight leaving Toronto was dalayed for 6 hours and that screwed up our plans big time because of a bachelor party I was supposed to organize.

By me being late and in charge of the party all of our plans had to be changed last minute and it ended up costing me. On the plane they gave us a we are sorry card to fill out to get a discount code for future travels in the next 13 months but we will not be travelling till then.

Instead I would like a monetary reimbursement. You can reach me at 1-819-279-7572 Dale Lyssan

Traveled from Deer Lake, Nl to Fort McMurray AB on May 9, 2019 for a 10 day vacation. Upon arrival one piece of luggage was missing. Filed a report with Air Canada at the airport and have made multiple calls to the 1-800 # to check the status with no results.

At this time Air Canada have no idea where my luggage is. I am in Alberta with only the clothing I wore on the day of my flight and after several calls to the 1 800 department I still have not been provided with any compensation.

All the agents that I have spoken with have stated they do not have the authorization to provide any information on if I will be reimbursed for anything i purchase at this time. Does Air Canada expect me to sit by with no change of clothing on my vacation while they try to find my luggage?

How long will…

April 29, 2019 AC 1897 Las Vegas to Vancouver - The pilot announced that they are doing refueling on the plane. We waited while inside the plane one hour. Our next flight is AC 296 (Vancouver to Winnipeg). That is why when we arrived in Vancouver we are already late in our next flight which is AC 296.

The crew said our next flight will be the following day which is April 30 at 3:45PM (AC 8622). We stayed inside the airport for 20 hours. Why we didn't get accommodation from the airlines. They said that it is our own expense if we should get a hotel.

It is not our fault that the flight was delayed from Las Vegas, and why we should suffered a 20 hours inside the airport. My hand carry on luggage was delivered the next day which is May 1, 2019. It is very hard for us for that experience.

I…

Mr.jaspal Singh kajla is living and working in Canada on tourist visa illegally in Toronto,Ontario

I have sent a complaint to Air Canada complaint Dept. in Calgary, Alberta about 3 weeks ago and I am still awaiting a response. This is about my latest flight; I have flown with Air Canada since 1973 and this recent trip had to be my worst experience.

30 pm by then my ride was not there and I had to take a Taxi. On my way back home my flight was again delayed until after midnight by the time we arrived in Toronto it was after 3 a m.

Albert it was close to 2 pm ,very tired and frustrated. I am asking Air Canada to consider what they have put me…

On March 11 on flight AC 737 the plane left 45 min. later than scheduled because we had to wait for 14 people that were late going to security and we narrowly made our connection to Phoenix because there was 20 min. Wait before deplaning.

On March 25 we ( 26 persons) were late leaving Phoenix , arrived in SanFran , ran over to AC 754, but the door to the plane had just closed. Why did we have wait for 14 persons in TO but AC did not wait for 26 in SanFran?

The staff at the gate said , too bad you are too late. Do AC and United not communicate? Very frustrating. This resulted in a 24 hr delay. Not a happy customer. Regards, Margaret VanKalsbeek.

AC 753 and further with Qantas Airlines the same night - Flt. QF 074 My Booking Agent 'Air 2 sea' advised us to get our Electronic Airline Tickets Etc. from our base Air Line as early as possible. Thirteen days before the start of our journey, I have been trying to give our Passport information for the last two hours but I cant get past the address of our stay in USA (San Francisco) or the site cant retrieve our booking details.

I know this is a requirement for entering USA , so the format for getting the information on travelling public should be made as easy as it can be. Not only the passengers who are going to stay in USA or flying onward to other USA destinations but also for passengers who may be catching connecting flights out of USA.

Present set up is very trying for public

My granddaughter was told THIS MORNING that her flight to Winnipeg was cancelled [a 15:25 flight] and she was rebooked for flight that is now delayed and will arrive at almost 10PM . Her booking number was QQM5CM. I booked the flight for her.

I am going to pick her up and now see that there was indeed a plane leaving at 15:25. Why was she bumped from her flight, why was she told to wait not one but two flights, and why is there no compensation for this inconvenience.

I recently purchased a premium economy seat on a round trip flight to Dubai, based on a previous positive experience on a trip to Delhi.

However the experience was extremely disappointing. The personnel were satisfactory but the processes were lacking. Priority check in - excellent, security priority - non-existent, priority seating - unclear/zones never announced. Then there was the food - overcooked tasteless meal choices (with the exception of one omelette), only 1 white wine choice, plastic cutlery and paper napkins with mid-flight snack.

This experience was not reflective of the added value expected for a $1500 upgrade. In future I may have to consider another airline.

We travelled with 2 other couples to the Azura Resort in Costa Rica and I would like to notify Air Canada that although we made the best of our vacation we were disappointed in many ways. Yes this resort just opened & we booked this resort from what they were offering to us.

24 hr room service that was not happening & was told impossible. Not 6 restaurants and most times when we went to the 2 restaurants & 1 buffet the chill & Grill was out of most of the food on the menu.

Also limited buffet selection and limited menu all offer. we had to leave our all inclusive resort 3 times for meals as we had no selection to choose from or tried of what they offered. This is not a 5 star resort but I paid 5 star price very sad.

We were there from Feb 1 check in till check out on Feb 10/2019. The…

, 2019, purchased through Air Canada Vacations. The advertised fitness facility and spa were not open and were told there was none by the front desk. They pointed over to the Villas property( the sister property)where he said the gym there was inferior but available for use.

This gyms a health hazard!

Also there was not always towels or air conditioning on. volleyball, only 3 bicycles all in a poor state of repair available. Food quality was good however at every meal we were told what was not available. There was also no beef tenderloin, this day happened to be the day we celebrated our 35th wedding anniversary. That was a disaster!!.

Inexperienced waiters, bartenders who avoided you and who could not even make a Bloody Mary or a Spanish Coffee. Some of the wait staff had just arrived…

I purchased 2 flights from YOW to Barcelona for March 11 to April 4 for $1122.00 each. I was flying with Alicia Davin. I had to cancel the tickets and the cancellation fee is $400 per ticket. I'm receiving $709.16 per ticket. I'm very upset at Air Canada to not refund me my booked seat that I did not use nor Airport improvement fee that I never walked in. At the end of the day, it cost me $800 to cancel 2 seats on a air plane that more then likely overbooked.

Your time and consideration would greatly appreciated in this matter to refund more dollars or provide me credit for the difference.

Thanking you in advance, Luc

00hrs Bus Class-seats 01D and F Our coats were taken by the Flight Attendant and STUFFED into the cabinet which we could see into. The coats would not hang down all the way as there was so much Crew? luggage in the cabinet.

I do not expect service like this in Bus Class. I suspect this the problem of passengers having too much large carry on luggage, Why do you also not control this major problem?

To whom it may Concern: I would like to lodge a complaint about how my trip From Saskatoon to Rouyn Noranda on January 16/19 was so disruptive for me. To begin with I am a 69 year old senior citizen With a husband who has cancer and the fact that I was trying to make it home for a dear friends funeral.

My flight 1120 from Saskatoon on January 16/19 was supposed to leave at 6:40 am and did not leave until 7:pm that night. I was at the airport for 5:10 am and we were on the plane for over two hours before they finally said that our flight would not be leaving so we all had to disembark.

Then we stood in line for a few more hours trying to see what was happening with our flight. We were give two $10 food vouchers to hold us over until things could get moving. After sitting around the airport…

flew into Calgary Dec 28 on AC1861 drove home about 1 1/2 hours got a phone call from Air Canada personnel that he had found my kindle whitepaper on plane and told me it would be in air Canada lost and found in Calgary. I have spent hours trying to recover it but all I get is it hasn't been found yet. Well it was because my name is on the screen when turned on, and that is how the person knew who to call. Have told this same thing on the phone and in lost report literally for hours. Doesn't anyone there read or listen when talking on the phone. Your lost Report ID: 10980284 Description of your item(s) Kindle Color: Black Case Color: Cream Model Type: Kindle Paperwhite Serial #: 90172201445600TP Notes: k tharp appears on screen

k.tharp@hotmail.com

To Air Canada Transportation personnel

Hello, My name is Suzanne Morin and my husband’s name is Paul Morin and we reside in Ottawa. We have been travelling with Air Canada for many years with your company twice a year round trip from Fort Lauderdale to Ottawa every year. We have a little dog that weighs 5 lbs and she also travels with us. We used to fly with West Jet but their animal policies were terrible so after we heard about your airline company we decided to fly with your airline. The reason for this letter is to make you aware of the inconsistency of your staff behaviors. Many times the staff is nice and very gracious to us and our dog but other times their tolerance is zero. We never know from flight to flight what to expect as far as our dog. We are very conscious that there are…

Dear Sir/Madam,

In sixty years of flying world-wide, I have never made a formal complaint to an airline until this. I travel extensively and always Business or First unless these are not available on a particular flight. On the 30th November, I flew from Heathrow to Halifax to receive an honorary degree from Saint Francis Xavier University, returning on the 3rd of December. I had to travel Premium Economy because there is no Business or First on the Halifax flights. I was appalled and outraged to be refused admission, in a none too politely or friendly way, to the Air Canada Lounge prior to both the outbound and inbound flights. Simply put, if Premium Economy is the highest class on a flight, what are passengers booked in this class not allowed to use the Lounge. Outbound was not a…

I traveled from Warsaw to Kingston Ontario via Toronto on 28th of September 2018. Schedule departure from Warsaw was at 09:40 and arrival to Kingston the same day at 16:38, (Booking reference KV6L3A, ticket number 0142188835421). I have arrived to Kingston September 29 at around 11:00.

The flight was delayed for more then 17 hours. Air Canada sent an e-mail about expected two hour delay on September 26, but when arrived to Warsaw airport, I was notified that the departure was further delayed till 21:25 o'clock, however the plain departed hour later.

When arrived to Toronto early morning on the September 29, I missed the connection to Kingston. Air Canada provided me with a voucher for hotel accommodation but forgotten to arrange transportation. We waited outside in a cold and wind for over…

My wife and I were booked on AC 1603 from Ft. Lauderdale Fla. To Montreal Trudeau on the 25 Nov. 29. The flight was given a short delay which meant we would miss our connection. WE finally boarded the plane and after a short while we were sent back to the terminal because of aircraft problems.

After an hour or so we were advised the flight was cancelled. 00 Us$ voucher and later advised the flight was cancelled. Sometime later we were advised that we would be put up in a hotel and to return on the 26th for more details and promised we would receive financial compensation.

When we arrived in Montreal there were further delays and we arrived at the Halifax airport early Tuesday the 27th. We have not heard from Air…

I made an airline reservation through Air Canada on August 13, 2018. I found what I thought was a very reasonable price for a flight from Penticton, BC to Mazatlan, Mexico for my husband and myself. On October 23rd, I received a notification from Air Canada advising that our flights had been changed.

Rather than spend the night of November 5th in Vancouver as we had initially planned, they changed our flight to travel overnight through Toronto. I called to see why this was done as it didn’t make sense to me that we’d have to travel all the way east to Toronto and then travel significantly west to get back to Mexico City.

I was told that the initial direct flight from Vancouver to Mazatlan had a time change and we would not make our connection in Mexico City. I was told that there wasn’t…

Dear sir or miss, I have already called the call center several times and they already sent a form through for a review of my case, but after telling us that we were being given priority and that we would be getting a phone call by the department in charge in between the next 2 to 5 hours, we are still waiting for an answer, and this is urgent.

The 16th of October, my girlfriend called one of your agents to make a flight reservation to go from Brussels to Bogota. We called the agent instead of booking online, because we needed to ask a few questions relating to taking my dog with me in the hold of the plane, as well as my bicycle.

She made the booking reservation, and BEFORE PAYING for it, I talked to the agent myself in order to give my name and personal details and also to ASK IF AS A…

m. m. Due to inefficiencies in loading the aircraft we sat on the runway in Rome for 1 hour and 35 minutes. Because of this we missed our flight AC 173 Toronto to Edmonton and were put on AC175 Toronto to Edmonton.

We had selected and paid for seat selection 25D and 25E. We were not given these seats on AC175. We were put right in front of the lavatory which were probably the worst seats on the plane because of minimum space.

00 per person we are expecting to be reimbursed!

Also, our flight from Toronto to Rome on September 17, 2018 AC 890 leaving Toronto at 21:10 and arriving in Rome 11:20 on September 18, 2018 the supper in flight meal was absolutely horrible and breakfast was a piece of spice cake. REALLY!

I bring these situations to you in hope that you can improve the operation of…

After arriving from London we waited for over an hour for our luggage, it seems that the container that our bags were in had been forgotten about, once my husband went to inquire about our bags they were found and came about 10 minutes later. It spoiled what had been a very nice flight and experience up to that time.

On Sept. C. My 1st flight from Saskatoon to Vancouver was flight 8737 leaving at 11:05. It was late and we arrived at Vancouver late, but I was able to catch the connecting flight to Castlegar flight 8248. We could not land in Castlegar because of lightning, and after circling for 20 minutes headed back to Vancouver. m..

I was not going to chance the flight not being able to get in, so I opted to leave that night on a flight for Kelowna. They could not find my luggage in Vancouver. In Kelowna I was told it never left Saskatoon. m.

They had the address where I would be staying in Nelson, but did not deliver it. We were not offered any hotel stay in Vancouver, nor was I in Kelowna. It is very costly in Vancouver for a hotel and then there was also the problem of transportation.

I really…

I travelled from St. John's NL to Victoria BC on September 8th and returned on Sept. 20th. I have two complaints. I checked in on-line and paid the $25.00 baggage fee. When I got to the airport I was told that because I had aeroplan gold I did not have to pay the baggage fee. I was told that I would receive a refund of the fee. I did not. I would like that refund please.

On my return trip, our flight was delayed in Toronto, and no reason for the delay was given. We found out that it was because there was a problem with the plane, and we had to wait until another flight arrived before we could travel. Your complimentary ear phones as an apology was totally laughable. I don't think one person on the flight availed of this as I am sure you are aware. I feel that I was inconvenienced, with no…

Yesterday I had a flight booked from Pearson Airport, Toronto to Tampa Florida (Flight 1658) I have been flying Air Canada or many years and have never had any issues. I arrived 2 hours prior to my flight departure at 435pm.

I had wheelchair assistance and travel with my pet. You had 2 agents working and it was very busy with customers needing special assistance. There were not enough staff to get me to my flight on-time. They wheeled me into security at 4:00 pm.

I was dropped off and waited for another staff to take me through immigration, Upon arrival at immigration desk, they had an issue and I had to go to Step 2 in another room, then on to another room to speak with immigration officer, this wait made me miss my flight to Tampa.

Had I been taken to security ONLY 15 minutes earlier,…

We recently flew on AC889 London to Ottawa. Late in the flight we were offered a snack. It was a very tough Wrap containing a super hot mixture which, despite very careful handling, burned the lips and mouth and could not be eaten without the liquid mixture spilling over clothing and table.

We have had this before and it is a very stupid choice for a snack on a flight. Simple cheese and crackers would have been far better - in fact almost anything would be better.

Staff on board stated they have had many complaints about this "food" item but management is not interested in what staff observe.

We expect better of you.

Stan Pollin

Air Canada has absolutely no respect for their customers. I booked a flight since 2/1/2018 for a family memorial service in Toronto on 08/03/2018 -Flight AC 701 This flight was cancelled with no notification leaving us stranded . I was online with Customer Service twice and was advised I can be accommodated on the 8:25 PM flight which is very inconvenient also I was told by 1 rep I can have a refund back and

the other that I can take a bus or train to Toronto There was no weather condition to cancel this flight as all flights leaving LGA for Toronto left onetime What is Air Canada goal in servicing customers?

8/2/8 - Vancouver to Toronto flt 112 at 11 AM 8/28 - Toronto to BWI flt 7506 at 8:25 PM

My wife and I had Air Canada (AC) tickets from Van Couver to Toronto and Toronto to Baltimore. The Van Couver flight left over one hour late which caused us to be "two minutes" late to catch the plane to Baltimore. The plane left without us, and at least four other passengers that I know about. How can an airline cause you to be late to a connecting flight and they don't call ahead to the next plane and tell them customers are running through the airport to catch the flight? Totally unacceptable! We were booked later (after a one hour phone call to one in the morning) and got a 10AM flight with American airlines to BWI. I specifically asked the Air Canada person if the luggage (two bags) would be…

m. was cancelled due to a thunder storm. We had checked in and registered in the Maple Leaf Lounge. The attendant there said it looks like your flight may be cancelled, check back with me in twenty minutes. When I checked back in our flight was indeed cancelled.

I asked what she could do to help me. She stated she could do nothing and that I could go to the Customer Service downstairs or call air canada using the white phones in the business centre. I immediately went to the biusiness centre and could not find any white phones.

Several people, in fact, were looking for the white phones. I went back to the service counter and told the representative that I could not find the white phones. She acted…