I travelled by Airfrance 225 from New Delhi to Paris on 17th December . As I reached Paris , as a wheel chair patient I never was given a wheel chair . I was first made to walk till a cart , then transported by bus at two places . We all had to walk a lot . There were worst cases than me . This was not really a proper way to give assistance .
I do hope that on my return flight on 28 th Jan I do not face the same problem in AbuDhobi .My flight booking is 9w/WIEMMO.
Dear Sir, Madam,
Last weekend's Saturday (17th of November 2018) me and Mrs. Marina Stojanovska flew from Paris To Vienna with the flight nr.OS 7112 - our flight from Paris was delayed due to the last-minute gate change done by Air France. Just at the start of the flight we have requested the steward to inform our Vienna-Skopje flight officials about our delay so that they could wait for us. Unfortunately, due to this Air France mistake, we have missed our Vienna-Skopje flight and had to stay at the Vienna airport almost all day long to subsequently be booked to fly to Istanbul in order to get to Skopje in the late evening hours. Our whole Saturday was spent at the airports, whereby our family and other plans had to be disregarded. Due to the fact that we have missed some of our important…
I Bought 4 Pieces of baggage when I travel last year on 30/11/2017, My confirmation number was LWKOVJ. But I didn't use 1 Baggage. Please send me an AMD for my Baggage because I will be travelling on 29/11/2018 that I can use Thank you.
To whom it may concern,
Please be informed the undersigned on 30 September 2018 flew from DXB to CDG and I had a business class ticket on this flight. Unfortunately, I experienced very poor services on this flight. First of all the food served was not warm and the quality of the food was the same as the one served in economy class. My companion was sitting in Economy on the same flight and we compared the type and quality of food served in both classes. The flight attendant did not give any special care to the passengers and I can say their service was the same as in economy. I have experienced Qatar Airways, Gulf Air and Emirates Business classes and they are really different. Anyway, I was not happy with the extra money I paid for being in business class. It was not worth at all. In the…
I was travelling with my colleagues from Berlin to Paris and was supposed to catch a connecting flight to South Africa on Thursday the 18th of October 2018. 2 Hours before departure from Berlin I checked in my luggage with a not very friendly staff memeber from Air France.
My black colleague was behind me in the queue. The lady checked my luggage in, I went on to stand in the queue to go through security. When my colleague tried to check in the staff member said she must come back in 20 minutes she can not check her in.
The Air France staff member had quite the attitude. I was horrified as she humiliated my colleague. I proceeded through security and was waiting to board. My colleagues did not join me and as time came to board I got worried and went back to where we checked in.
I then…
My wife and I have been flying AF to France for 25 years now and this flight will be our last time using AF. My wife is disabled and needs assistance with a wheelchair and this need was clearly printed on our ticket.
However we had constant problems obtaining the service both going and coming from France. Then on our return trip we were put on an Delta plane which we clearly did not buy tickets for. Had we wanted the inferior service of Delta we would have purchased tickets for Delta.
Next the food on both the going and returning flights was inferior compared to previous AF flights we have taken. Seems as though your entire airline has become second rate since the new CEO is no longer French. On our next trip we will be using another airline and will be expecting much better service. Our…
Hello On June 14 2018 we had connecting flight to Paris ( fl no 118) and at the IAD airport we were offered by Aer Lingus staff an upgrade to direct flight to Paris instead of connecting in Dublin. As they told us they had such agreement with Air France. We waited 1.5 hr an they finally gave us piece of paper with some numbers and sent us to Air France desk. Air France looked up in their system and told us they do not see our names ( 3 people: Aneta Kondratowicz, Peter Larson, Paisley Larson ( minor 12 yrs old)) and also that their flight is fully booked and they don't have place for us and that Aer Lingus never checked their system to place any of us there. Air France staff told us that Aer Lingus did not rebook us onto the alternative flight of Air France.
Air France staff told us they…
We flew AF1042 on June 11th, 2018 from Paris, terminal 2F, gate F29 to Geneva, Switzerland. I sat at seat 25E, which was an emergency exit. My husband sat at 25B. We paid extra fees for those tickets! We were among the first to board the plane following the priority passengers; tens of passengers were behind us in the regular lane.
As we scanned our boarding passes, we were directed to an attendant. He looked at our US passports, together with our boarding passes, and told us that we could not take our standard-size carry on luggage with us on board because we sat in an Emergency Exit. According to him we had to check in our carry-on bags. We were clearly the only ones that had to check in our carry on luggage. When we protested, arguing that we had never heard of this rule before, he…
Starting from the cancellation of my flight due to the strike was the start of my day, I had to rebook on Air Canada from Toronto To France, barely making my connection (France to Bamako)when I arrived in France, I arrived late to boarding gate. This is my first trip to Bamako.
Upon arrival I observed many Police Officers at my gate, but the check- in Attendants let me board the Aircraft no problem like every thing was normal. My seat was in row 42 H when I arrived at the entrance the Flight Attendant showed me which side to go so I proceeded to the back of the plane only to find myself in the middle of a riot.
I was trapped in between people yelling and fighting, I was being pushed, my foot was stomped on and my boot ripped, I was squished between two big men, I had no choice to get to…
change of Gates from M27 to L46 was not notified properly, this was not displayed on the M 27 gate nor clear announcement on this gate change leading to missing the flight. Hardship of overnight stay at Paris Airport is another issue.
this should be taken seriously to minimise the greivences and maximise the AIR FRANCE benefits.
We are most disgusted with the treatment that we received flying with your airline.
Departure time should have been 16.30 eventually we departed at 20.40 from Edinburgh AF1487, an sms was sent to us saying that connecting time unchanged.
We paid an extra amount of 70.00 pounds for a two seater, we were placed in a row of four seats.
On our arrival in Paris we asked a member of the cabin crew if we could embark first so as to catch our onward flight, we were told it was not possible. When we arrived we immediately went to Air France desk and asked if we were in time for our flight to Johannesburg, we were told the gates had closed.
We were given a voucher for a hotel, and was told it was about a 10 minute walk, being strangers in Paris we left for the 10 minute walk, only to find out we…
Flight AF 0864 Resa to Cape town on the 29th December 2017 I arrived without my luggage and had to purchase items while waiting for my case to arrive. As it was very hot I needed light items of clothing, shoes, underwear, and personal items from the pharmacy.
Please can you tell me how I apply for my out of pocket expenses that amount to £220.00 I'm unable to scan receipt do you have an address to forward them to please.
On a recent flight from Paris to Los Angeles I paid an additional $92 to reserve 4 seats together. AF support booked the seats for us and charged my visa, however, we were not given these seats at check-in and AF agent at airport said there was nothing she could do to give us the seats we paid extra for.
I have since been told to go online and file an complaint, ask for $92 refund and also compensation. I have not been successful in doing this...... how do I get a refund/compensation?
November 16, 2017 To Whom It May Concern, My wife and I recently took a vacation to Europe and had an unhappy experience with our return flights on Air France. We were booked on the following Air France flights from Venice, final destination Seattle via transfers in Paris and Detroit: Air France 1427 Venice 11 Nov 12:00PM arriving CDG 11 Nov 1:50PM 6MPFNB Air France 376 CDG 11 Nov 3:10PM arriving Detroit Metro 11 Nov 6:10PM 6MPFNB Delta 1823 Detroit Metro 11 Nov 8:04PM arriving Seattle 11 Nov 10:08PM HCOFJ2 We were two of approximately 200 passengers who arrived late at CDG from Venice and
then late again in Detroit, forcing most, if not all, to miss our connecting flights to our final destinations. No reasons were given for the delays. At CDG we observed the extremely slow process of…
I am not going to write to your CEO as initially planned because I trust a Customer Service Representative can handle this complaint. I flew Air France on Sunday, October 22, 2017 flight DL1020. My name is William Krause and my seat # was 81G.
I flew priority as I usually do because I like the comfort extended on a long flight and trusted I would have a relaxing trip home. Not so, first the foot rest on my seat was broken. It would not stay down.
I reported this immediately some time before take off and a "mechanic" came to fix it. Y. holding it down with pressure from my calf. When that became too difficult I just allowed it to raise and had to fly with my feet elevated.
This also was very uncomfortable. In addition, one of the speakers on the headset I was using was defective and did…
On the 5th of Oct my wife Morag McBride and my self travelled to Riga from Aberdeen via Paris unfortunately this did not happen.Our connection was missed no fault of our own therefore we were redirected via hamburg.We were supposed to be in Riga thurs 5th at 1.55pm did not arrive till friday 6th at 1am in morning so we lost a day of our holidays,and to top it all our suitcase arrived 2 days later this caused a lot of stress to us both. Also we spent a lot of extra money having to buy food in hamburg,also toiletries and some clothes one we finally arrived in Riga .
Yours Sincerely Robert McBride.
Approximately a month ago, I contacted Air France about an experience my children faced when I brought them to the US. The ticket referenced was 0572383659912. Outbound TLV to CDG on 15 August at 0805. Return CVG to CDG 24 Aug at 1823.
To date, I have not had the courtesy of a reply. I would still appreciate an explanation as to how this young family was harassed simply as a result of Air France's gate agent's inability to process their reservation properly for an infant in arms.
Our suitcase was not on our flight when we arrived in Paris. We were told it arrived the next day. Instead of sending it to our rental apartment they gave it to a delivery service (ARC Transport). Three days later we still had not received the suitcase.
We made numerous calls to the delayed baggage department to no avail. This certainly is a poor way to treat customers.
On June 25 we checked in early for our flight to Paris, it was delayed for 20 minutes every 10 minutes. We talked to the people in the counter and they kept reassuring us we would make our connection in Chicago.Finally, the rebooked us with Delta via Boston, but we had to run to another terminal to get the boarding passes from Delta. So far, crappy, but not horrible. We get to Boston, run from terminal A to terminal E, and surprise, surprise! My husband, Alfredo R. Arnaiz, was not booked for the leg Boston/Paris with Air France.
He had to run back to terminal A, found nobody at the counters, ran to the luggage pick up section until he found a Delta person. They booked him and he had to come back so that we could check with Air France. We were starting a four week vacation on the wrong…
We left Newcastle late on Thursday 28thApril a 45minute delay and were transferred for our connecting flight to the wrong terminal 2E instead of 2F. As a result we missed our connecting flight to Zurich. The airport staff booked us a hotel for the night and for flight on the next day. We had to wait three hours in the airport before transport could be found to take us to the hotel. We got to Zurich on 29th April with no problem having been assured that assistance had been booked for my partially sighted friend for the journey back from Zurich to Newcastle on the 1st May @7.45.
On our return journey we were left at the terminus and again assured that someone would come and take us to the boarding. Again no one came and we missed our flight. We nearly missed the 15.30 flight for the same…
I have traveled from Vancouver, Canada on Jan 17 2016, Air France 379 V, reservation Y3K 1JK, ticket # 006 891747331. We arrived to Paris on time on Jan 18th at 8.35 AM, but I missed a connection to Prague scheduled to leave at 9.45 AM due to the incompetence of wheel chair assistance, namely the lack of attention at the transfer wheelchair desk while waiting for the bus. I told them time and time again about the tight connection, but they told me to wait for my turn until they told me: "You will not make the flight". There was still time to make it but they did not care.
So I missed my flight and as a result nobody could pick me up in Prague when I arrived, which is a huge problem for someone who is in a wheelchair to start with. After a long flight overseas I had to wait for almost five…
I traveled on Flight AF0513 from Port Harcourt (PHC) airport Nigeria to Paris (CDG) on Wednesday 27/01/16 scheduled to depart at 21.20. My complaint is that after the in-flight main meal I felt ill and as I got up from my seat to go the toilet I blacked out and fell on my back. I was helped back to my seat by fellow passengers and one of the flight attendants. I suspect the chocolate pudding served as part of the meal which tasted as if contaminated with jet fuel.
There was a long delay due to refueling problems first attributed to the refueling equipment and a further delay attributed to problems with the aircraft refueling system. I spoke my GP Friday 29 /01/16 about the incident and met with her on Wednesday 03/02/16 for a check up to establish if any other underlying problem could…
Terrible hours, I had to pick up Air France in Dubai at 2am. Have some pity for passengers, some have little children. No leg space. Your airplane is filled to the last seat, too many passengers too few stewards and stewardesses. You keep the lights down, one cannot read, one cannot get up and move a little, we are your prisoners. The food is one of the worse I ever experienced. The quality is poor, and the bread is frozen. The stewards and stewardesses - too few for the large number of passengers. You are working them like slaves, it is unfair.
They do not respond to your call, although they try very hard. Not fair. I am disappointed in Air France. In the past it was one of the best lines in the world. It is a shame to see the old plane, the small leg space, the belts that don't close…
We, husband and wife, age 81 and 82, were scheduled on Air France Economy Plus 0076 CDG to LAX on Tuesday, Nov. 24, leaving at 7:00 p.m. After waiting until about 10 p.m., we learned that our plane had mechanical problems and that we would be bused to a new plane where our luggage and food from the original plane had been transferred. We went down very steep narrow metal stairs in the rain to the bus. Then we were bused around, while standing in the bus, for about 25 minutes, and then returned to where we had started, with no explanation! Back up the steep narrow metal stairs in the rain, with our carry-ons and jackets in hand. No explanation and no one there to help us or tell us what we were doing or where we were going!
This was not easy for anyone -- not to mention 82-year-olds. We…
We arrived in Rome from Paris and was told that one piece of luggage was back in Paris. We stayed in the airport all day waiting for it to arrive on a later flight which it did. Not so bad except for the waiting.
On our way home were travelling from Paris to Montreal. I had a standard pull type carry on which has been my carry on for at least 20 flights including Air France!!! The gate attendant told me that the wheels were too big and she took it away.
We haven't seen it since!!! We have tried everything. Westjet being our final destination has also worked hard to bring it home. According to Westjet the carry on is in the Paris airport but air France will not cooperate and send it to Edmonton.
We are very frustrated because many of our valuables and gifts are in there because of course…
On a Air France flight Paris to Rome and then to Montreal an Air France gate rep. We had used this bag numerous times including Air France flights with no issues. We expected to get the bag in Paris but no such luck,We were then told it would be in Montreal -did not happen.
We filed a delayed baggage claim however after 11 days the bag still missing. The baggage reps in Edmonton,Alberta (our final destination) have told us the bag is still in Paris however Air France does not reply to their requests to send it to Canada!
I will never fly Air France again.
As we planned a vacation to the French Rivera and Italy from June 12 to June 29, we scheduled flights on Air France from Chicago to Paris to Montpellier to Paris to Rome. After we arrived in Montpellier, we received a message on our E Mail on Saturday, June 13 that our flight from Paris to Rome, AF 1604 on Tuesday, June 16, was cancelled and that Air France would schedule an alternate flight from Paris to Rome. However, but by Sunday evening, June 14 we had not received any contact from Air France telling us of an alternate flight. Consequently we spent nearly two hours arranging an alternate flight from Paris to Rome: FL 1304. The representative from Air France gave us this confirmation number: 34FKHO, but asked us to contact us again Monday night to confirm this new reservation.
Air…
i have been trying for 2 months to get money for reciepted expenses due to my delayed baggage! They are claiming my private travel insurance has claimed for this yet my private insurance denies making any claim as we had not supplied receipts nor instructed them to do so.
Air France refusing to pay what they owe. Have been abused on the phone twice, called a liar and also hung up on whilst trying to get info. Slander accusing me of fraud. NOT HAPPY!
Air france lost my bags claim # fdfa50547 The agent went to get me a toiletry kit tooth brush paste etc after 1 hr he never returned. Then I saw him when I was boarding my return flight asked him what happened he said he got busy and forgot.
Bottom line I want the toiletry kit promised. Is this a example of your best customer service? and why did I have to wait 1 hr for nothing I said to the smile lying agent. Thank you in advance for your help.
my first trip on air france from casablanca to istanbul via Paris. I was very enthusiastic to fly on air france for its good reputation.
However, I have encounter a devastating situation that I would like to pass it to you. After I have picked up my boarding passes me and my wife we headed to passport control in casablanca airport. The passport control did not let us through saying that we did not carry Schengen visa.
I carry kuwaiti passport and my wife carry's moroccan passport. I explained to the passport control officer that we are only transfer passengers.
However, He refused to let us through passport control and send us to france air counter in order that they stamp the back of our braoding pass. Me and my wife headed back to air frace counter again and explaind to them passport…
My husband and I went to Frankfurt, Germany for a weekend trip from Paris, France. My husbands luggage arrived, mine did not. We went to the counter and they said it ended up on the flight that will be here at 5:50 PM. We decided to go ahead and go to our Hotel then catch a cab back to the airport to pick up my luggage at 5:50 PM. We got back to the Frankfurt Airport and we are told my luggage is on another flight and they can deliver my luggage to our Hotel by 12:00 PM the next day. I say okay, give my Hotel information and head back to our hotel and just deal with the lack of belonging for one night. 12:00 PM the next day comes around and no luggage has arrived to my Hotel.
My husband calls the number we were given; over about a 7 hour period of calling and waiting then calling again we…
My wife and I had built up 2500 flying blue travel miles over the past few years. One day, I looked up the current mileage and found that it had been wiped out with no prior notice as far as I can see.
Soon after, the same thing happened to my wife.. We fly to France at least once a year, but I no longer even look at Air France as a choice. What does it cost them to keep the miles on hand?
What a non friendly gesture! We know that customer service in France is not generally considered as being as at high a level as it is in the United States, but I had always held onto the wonderful level of service on Air France as a challenge to that generality.
How sad that I am being proved wrong!