Air France

I flew to Montreal , Canada by Air France flight on 24 June 2022 to attend Lions international Convention. My baggage didnt didnt arrive in same flight which i landed and official in the delay / lost baggage counter informed me that it will be delivered to me within two days.

All my cloths and most importantly my usual medicine i take are in that baggage. Now today is 28 June but still i didnt received my baggage so far. I m in a medical risk without my medicine and its violation of my human rights to get it delivered on promised date.

I dont have my basic requirements in terms of my clothing etc... and i m not in a position to move from the hotel even due to this matter. Please focus your urgent attention and sort out this matter . Thanks Kanishka

I made a claim for air france damaged items reference number is C-4933161 I provided all the documents they requested but they don't reply anymore everytime I called air france they can't provide me with an update they will give me a number in the UK to contact they don't pick up the phone can you please try to investigate this matter. I attached all the documents I provided to air requested by air france customer care agent A tourette

My baggage was lost in CDG airport. I stuck in Warsaw waiting for my belongings, spending my time and money for hotels and delaying my next trip.

My baggage did not arrive with my flight. I had no clothes, so I had to purchase some new emergency clothing. Bag arrived after 4 days which I was unable to pick up as I was in different City. So the money spent in buying accessories and inconvenience faced should be compensated.

Name : SOOD Your file reference : DELAF77541 Creation date : 5/28/2022 Number of missing bag 2 Tag Numbers : 0057559978, 0057560006 We apologize for the delay of your luggage. The search is now in progress. In order to follow your File, we invite you to connect to our website or to contact our Call center. TEL : 01149638128//38132 View the status of your file at : www.airfrance.com If your luggage has not been located within three days, we recommend you fill out a Baggage Inventory Form (BIF) on line. This will…

My teenage daughter's checked luggage stayed in Detroit when she landed in France. Four days later, she still has no luggage, although the tracker says it's sitting at and airport 90 miles from her at this point. Customer service phone number constantly disconnects; baggage tracker seldom updates; baggage services at the airport told me they don't deal with lost bags then hung up on me. Great system. Great service.

My daughter's been wearing the same clothes for 4 days.

Hi, Flight AF0166 CDG-BKK, seat 18G, date 11 June 2022, serious issue with table, inclined of 20%, food tray was sliding making very unpleasant meal with one hand to hold during all time Connecting flight Vietnam Airlines VN600, seat 17A, date 11 June 2022, display malfunction opening/closing every 20 sec. Ceiling plenty of dirty fingerprints, windows simply gross.

I travelled from Birmingham to Delhi and I did not receive my luggage so I had to buy clothes for myself as I was travelling next day to Anand in Gujrat . My bag was delivered after 3 days and I could only collect my luggage on my way back from Delhi .

My trip was for only one week and got disrupted due to inconvenience of not receiving the luggage . I hope I will be paid for the amount I spent on buying my clothes

traveling from Cairo to Los Angles on 6/6/2020 flights #AF0551,AF0066, airframe employee on Cairo international airport prevented me from boarding because i don't have PCR and even thought there is no objection to my travel as American citizenship received 3 does of vaccine and i have QR code to prove that, they took me out of the airport to do PCR which it cost me around $600 when i fell into the hand of Cairo international airport gangs to have PCR, the amazing thing when i arrived to LAX no one asked me about PCR, I'm asking Air France for investigation about my case with the supervisor of cairo station her name is Alia.

I booked flights for myself and my husband ref no TBARLP.

Subsequently I contacted your office as my husband was not well and enquired re cancellation policy, for his return flights and assistance through airports at Dublin and Charles de Gaulle. His ticket no was 057-1468762194. 49. I believe you have recordings of these calls.

I very specifically asked that just my husbands flight would be cancelled and not mine ,ticket no 057 1468762194 and was assured by Stephanie and Clara that this was in order and I would get refund for his flight which I could use again. I went to check in for my flight on 15th May and discovered that you had cancelled both tickets though I very specifically asked that only one be…

The airline destroyed my suitcase during my travel from Mumbai, India to Toronto, Canada, via Paris. When the fight landed at Montreal Airport, my suitcase was missing a wheel and was cracked in many places and even had two holes in it. I am missing some of my smaller belongings which probably dropped out of the suitcase through those holes.

Food they serve is not enticing. Bread ate like hard like rock stone nasty food

My luggage is missing its been missing since April the 28 th i have put in many calls and emails and complaints and keep getting a run around my claim is CAIAF70127 my baggage number is 0016035227 second bad is 0016035123 and i even tried to put in a claim yo even get a refund for my luggage is worth 2 thousand dollars if i dont get my luggage i want the money for my luggage im not a happy customer

I would like to complain about an employee at the check in. Her name is Laurence Laufer, at Israeli Ben Gurion airport. She made me download a certificate of corona although I had it on my phone already updated and showed it to her.

She was not polite and service oriented. talking like I didn’t pay 1000 $ for a tourist flight. I spent 10 more minutes after standing in line for an hour. When I showed her that she was wrong, rejecting a viable form, she refused to look at it and threatened me I will not go on the plane.

I fly a lot Didn’t get such a treatment from an airline employee ever!

No feedback, no help. Uslesss costumer service

This is the worst experience for me, for 2 days I’m trying to change my flight as I get an email with changes that airlines did, every time waiting for an hour then chatting for few minutes then, the line will cut

I had to wait 45 minutes for a rep. Then she kept giving different answers to the same question. " She gave me six different answers to the same question. So I asked could I please speak to her supervisor for clarification.

And she put the phone down on me. This matters because it takes an hour to get through again. And there is no other way to contact Air France. So I still don't have an answer to my question.

I had to wait 45 minutes for a rep. Then she kept giving different answers to the same question. " She gave me six different answers to the same question. So I asked could I please speak to her supervisor for clarification.

And she put the phone down on me. This matters because it takes an hour to get through again. So I still don't have an answer to my question.

Hi

On 16 of may 2022 I was at the airport of barcelona to do the check in. There was a guy at the check in counter who insulted me. I know that I had luggage over weighted and he wanted to charge me 150 euros for that. Then I tried to organize them and I threw several of my belongings away to reduce the weight. He was very unhappy as he wanted me to pay 150. As i disposed several things he could not say that the weight belonged to me so he said that I was plaing with him all the time. He treated me badly and refused me to throw my things in other bins. I had to hand over my things to him. He gave me the feeling that he just wanted me to pay 150 and he could not get it he was unhappy.

it is almost 16 years now, Every year , I and my family are flying with airfrance. On 9th this month,I bought two tickets for my son 3 years old and my wife. You charge fee for my wife ticket 772,27$ and my son ticket was 1076,07$.

How come my son is 3 years old fee 1076,07$. He is kid and my wife ticket was 772,27$. I bought both tickets same day, I feel unhappy and not fear for customer fly and his family with airfrance airline 16 years.

please can you check for me? specialty my son is 3 years old only. Thanks

First they lost my luggage in Paris, then they took 36 hours to deliver my luggage and when it finally arrived the suitcase was severly damaged. All attempts to contact the airline and request a refund were frustrated by automated email replies and when I tried to call the airline I ended up in a seemingly endless waiting queue and finally gave up after 45 minutes waiting on the phone to speak to a person.

My husband & I departed VYR on April 03, on AF9420 to CDG with a connecting flight to AGP. Flight left Vancouver late so upon arrival at CDG, it was impossible to make our connecting flight to AGP. We were offered 15 Euro each for a 12 HOUR DELAY.

For this flight we were issued the very 2 back seats on the plane, flight was not full!. This flight also left late so it was early in the am when we finally arrived at AGP ( over 13 hours behind schedule) Here we discovered that our luggage was missing!

Were told that it had never left VYR, no compensation was offered, we finally received luggage on April 6. Air France has NEVER reached out to us with as much as an apology or offered any compensation for this disgusting customer service.

We returned to YVR on May 3, once again when in the…

It’s been over 5months and my luggages are still missing. No one has any details and the online claim I filed has been closed with no resolution. I’m so frustrated

Lucratorii din Romania sint incompetenti si daca le reprosezi ceva , ei se comporta ca niste jigodii comuniste, incercid sa pedepseasca clientii, punindu-i sa stea din nou la coada, de data asta sa-i fie rezolvat check-inul de "un lucrator mai destept" , chipurile! Incercati totusi sa angajati lucratori pe care sa-i testati voi, nu lasati sa-i angajeze alti romani, ca astia nu sint responsabili si se angajeaza doar pe cur, in cazul fetelor!

C-o astfel de pasarica am avut eu probleme, am vrut sa-i spun ca ma pis pe ea, dar pur si simplu mi-a fost frica , ca idiotii ma vor face sa pierd biletul catre New York! Astept un raspuns destept din partea voastra si sa va cereti scuze, idiotilor!

I have booked a flight via Air France from Madrid to Miami return on the 1st and 17th of May. At not stage has there been provided an opportunity to pay for this. I have scoured the website, sent three emails, and attempted two cut-off telephone calls.

I am fearful of Air France cancelling the booking on the grounds on non-payment. But how do I pay?

i have recived vey bad service from the employee of air france in egypt cairo airport , he was talking with very bad aittute, and dont care , his super visor even cant control him , and without photo check , refused edintificate, vey very bad employee. withch cant act airfrance absulotamente,i HAVE SENT MY COMPLAIN TO AIR FRANCE

AND THERE IS NO ANSWER , I MEAN THAT AIR FRANCE DONT CARE ABOUT THE CUSTOMAR SERVICE.

I am so angry and upset with Air France and really hope this complaint will now prompt a RESPONSE. My husband and I purchased business level round trip tickets (saved for a life time and this was to have been the trip of our dreams/hard work) to fly from Seattle to Paris for the Christmas Holidays. On Dec.

3, due to strong urging of our medical doctor because of the Omicron variant, we very disappointingly had to cancel our ticket/plans. We tried and tried to speak directly with an Air France representative - phone would just cut us off every time.

We completed the on-line refund request…and waited, and waited. ) we received automated messages with information about what we needed to do pre flight, but with NO CORRESPONDENCE about our request to cancel/refund the tickets. ) and each time…

I just called the +1 (800) 237-2747 number to ask about my claim and the person answered the phone was very rude to me and when I told her that I’m not happy with the way she is talking me she said “awesome” is that how AF treats their customers now? I’m really chocked an disappointed.

She refused to give me her name and When I asked to speak to a supervisor she said bye and hung up on me. Never had such a bad experience in my whole life

FLIGHT WAS AF 1580 TO LONDON FROM CDG AT 10 10

Dear Sir /Madam,

This mail is regarding missing baggage(6 bags ) since the 20th of August 2021. I am Mohamed Hassan ,and submitting this complaint on behalf of my wife (Lobna Farid Abdalla) & my two Children (Amin Mohamed & Youssef Mohamed),who travelled using Air France from London to Montreal through Paris on the 20th of August, 2021

Appreciate your urgent feedback and assistance to locate and deliver our bags( 6 Items) ASAP to our location in Kingston ,Ontario ,Canada (Postal Code K7P0M3)

Although of having a claim ticket and calling Air France associated support on daily basis ,there is no single update apart from "we are tracing the baggage " for more than 1 complete week! Although several members of the same group (Around 50 people ,all submitting baggage claims),started to…

Hello, I was flying by Air France on July 24th, 2021 from Moscow, Russia to Paris, France with my husband. Our final destination was Tampa, FL, USA. The flight was AF 1655. Upon arrival to the USA we found that our bags were lost.

Later on, in Tampa I filed a missing baggage claim with Delta airlines. They were able to locate our baggage, both of our bags were in Paris by the time of my arrival to the final destination. They said that bags will be delivered to our home address in 2 days.

When we received our bags and opened them we were shocked. The taped boxes with my medicines and creams inside of the bags were open for checking. I have no problem with that. But after checking, they have not even taped them the way it was before and because of that a lot of my medicine was damaged. They…

Hello, I was flying by Air France on July 24th, 2021 from Moscow, Russia to Paris, France with my husband. Our final destination was Tampa, FL, USA. The flight was AF 1655. Upon arrival to the USA we found that our bags were lost.

Later on, in Tampa I filed a missing baggage claim with Delta airlines. They were able to locate our baggage, both of our bags were in Paris by the time of my arrival to the final destination. They said that bags will be delivered to our home address in 2 days.

When we received our bags and opened them we were shocked. The taped boxes with my medicines and creams inside of the bags were open for checking. I have no problem with that. But after checking, they have not even taped them the way it was before and because of that a lot of my medicine was damaged. They…

We traveled from Manchester to Cairo through Paris CD. Two large suite cases and two hand luggages were booked to receive at Cairo International airport. 40 hr and after a very long wait, one of the two large suite cases did not arrive.

We reported this at the Air France disk and filled the appropriate forms. The suite case was duly delivered after two days by DHL. Our complaint is that liquid 20 packages of liquid Yacult which is taken daily by me and my wife were in this suite case and which must be refrigerated ASAP.

Leaving them at room temperature for such long period of time would violate the integrity of this product. We were unaware of its availability in Egypt, hence its need for our one month stay. Essentially we could not take such risk and we disposed of all of them.…

Air France charged my credit card three times for the same flight. Will NEVER book a flight with them again.

Unacceptable delay with lack of consideration from customer service (CS) at CDG airport. I arrived at CDG from TXL, flight was delayed for almost 5 hours and at CS I explained the delay and only answer: it is not our problem you just have to wait.

I then sited from 13:00 to 21:30boarding time. After the flight no message anything.

I have traveled with my daughter Melodie to and From Paris with AirFrance from 7/11/19 to 7/26/19. Going there was not a problem. We were allowed 1 carry on and 1 checked bag ( both weighing 12 and 23 kg respectively).

Our bags were slightly below those weights.

However, coming back was a nightmare. I got to the CDG at 1 pm for my scheduled 4:50 pm flight. At the counter, they weighed my purse with my carryon which increased the weight to 16 kg, my daughter’s carry on and purse were 17 kg.

We were not aware that our purse’s weight was included in the 12 kg allowed on board. Why wasn’t that mentioned beforehand. I found that very deceitfully. Now, the clerk told me to take out some of my makeup and other personal items and put them in the checked bags which I did.

Now that bag is over…

Received my suitcases one off then cracked and scratched with zipper was open . when i got home was iphone 8 missing from my suitcase also couple thing missing clothes and stuffs , didnt wanna complain until i checked all my suitcases , so pls get back to me ASAP my flight confirmation number HCVZTU Kamal Soumari

During a flight from Mexico to London with stop in Paris, in June 27th my luggage was lost. After several complaints, nobody have told me nothing about it. My report has disappeared from the system: LHRAF15302. 1k euros, without considering the wear I needed to buy during my vacations.

YOU ARE A COMPLETE DISASTER!!

First time with Airfrance and for sure the last. URGENT AN ANSWER!!! My mobile is on then report:

I wouldn't even rate this company 1star what an absolute nightmare. They broke our child's wheelchair and offered to pay for a replacement which costs over £2500 now they are offering £500 token gesture and we are left without anything for our child I wouldn't recommend to anyone we had nothing but

issues we paid for supported boarding and noone helped we got sent back through check in as they wouldn't accept a doctor's note for medication and the lost several parts of our wheelchair not only on the flight out but

also on the flight In it's been a nightmare and noone wants to help. This is not even a budget airline we paid that extra to have a peace of mind we would be looked after my advice is save your money and fly easyJet at least them you get what you pay for with Airfrance you get…

i went to the luggage complain desk and reported the matter there and i was told that the luggage will be sent to me if seen. on the 9th i called and i was told that the luggage has been seen in Paris and it will be dispatched to me.

i want Air France to explain to me how even if fish was found in the bag and everything inside the bag will be destroyed? i need answers.

but i finally realised that my bag was damaged since and they could not tell me within the period i have been calling. Again the delay issue, you people claimed it was weather condition so we cant get compasation for a delay that cost me a lot.

what i want to know is that, is there any clause under the delay conditions that stIpulates that if there is bad weather and the flight can not take off the passengers would not be compasated? I want to also know It really baffles me the way you treat your customers.

I have been in Paris since June 23rd and still have not received my luggage. My TRIP is ruined. I am at hotel awaiting the delivery of my luggage her on my anniversary. My reference number is CDGAF72225.

We were a party of 6 people flying from JFK to Geneva, with connection in Paris. (April 22, 2019) The connecting flight had technical problems, but AF staff kept saying it would be fixed and we'd depart shortly. After many hours, the flight was eventually cancelled, and we were dragged around the airport to book new reservations to Geneva.

We spent 10 hours in your CDG airport, after a grueling 8 hour flight from JFK. When we asked for compensation, due to the inconvenience, we were told we could use the Business Lounge, while we waited for our rescheduled flight.

When we finally found the Business Lounge, we were rudely treated and told we must leave. This is no way to treat customers, especially those who paid for Sky Priority service. Needless to say, our group of 3 sisters and their…

We flew business class round trip to Paris from Los Angeles. Everything was great except for the seats on the way home We flew on a 777 on the way to Paris which was great. But on the way home we were on a A380.

The seats were so uncomfortable I could hardly stand it. They don’t lie flat and your legs are hanging down in a very uncomfortable position. The angle they lay down to is horrible. I will never fly on one of those planes again.

I will be very careful to check and make sure I never get those kind of seats again. Lots of other people were also complaining. You really should do something about those seats. People need seats that lie flat not downhill.

It puts your back in a bad place. Sincerely Lorraine Byrum

I recently took Flight 0377 from Detroit to Paris CDG. When I arrived exhausted at 3AM my time, I left under my seat a mesh, zippered bag with a variety of cables, a pouch for my headphones and a round red and black zippered container. I filed a notice with your lost and found department but never heard back that was found.

I find this hard to believe since the plane would be cleaned by Air France employees or contractors. How could they not find it? Do you have thieves among your cleaning crew or do they simply throw everything they find in the garbage?

One week later, upon the day of my return flight 0378 from CDG to Detroit, I decided to visit your Lost and Found department at the .airport It was hard to locate the department but when I finally did, I was treated like a criminal. The…

i have enclosed my flight details for you to view my complaint is that when i reached my destination in mianyang china i had no luggage to collect as it was not there. i was told at newcastle that my suitcase would go through all the way to mianyang .

and had ticket identification stating that. i have since been told at the mianyang airport that they believe that air france does not have agreement with shanghai for luggage to be forwarded onto another destination. i still have not recieved my suitcase and feel that with the difficulties i have in trying to communicate here in china that i really need your help for me to get my suitcase back please can you help me many thanks jon

Dear Air France, I am raising an official complaint that I need your immediate respond and feedback to; This is Wael Ragai; Director of Sales at Marriot Hotels; passenger on Air France flight number AF1534 that flied from Paris on 5/3/2019 and arrived to Berlin same day.

The purpose of my trip is to attend a critical conference at Berlin ( ITB travel fair) as per the attached invitation letter and conference agenda. I have lost my bag and till now I still didn’t received it which resulted not only to great inconvenience – arriving to Berlin with shops closed and not able to get my basic needs; but also; it resulted that I missed my urgent meetings scheduled in the morning of the following day where I am requested to officially attend with specific dress code and all my official documents…

I recently flew Air France from Edmonton, Alberta, Canada, to N'Djamena, Chad, Africa on January 29, 2019. Our bags did not make it to N'Djamena. Our flight from Vancouver, Flight # AF 379, to Paris was delayed leaving, and then we were delayed on the ground in Paris, we had 2 hour window, but because of these delays, we only had about 20-30 minutes to catch our flight to N'Djamena, Flight # AF 538, on January 30, 2019.

Unfortunately, our bags did not make it to N'Djamena. This is very, very, inconvenient because we do not stay in N'Djamena, we fly out on RJM the next morning at 7 am to Moundou, and then bus to our site an hour and a half away.

Plus, there are no scheduled flights to Moundou the next day, they are only on Thursdays and Tuesdays. So even if you find my luggage and forward…

I am seriously disgusted with Flying Blue and Air France. To understand my frustrations I have outlined the events of 28 January 2018 below.

My husband has in excess of 38 000 miles available that must be used before May 2019. I called yesterday to redeem the miles for our upcoming trip to Sweden and Amsterdam. The consultant booked the miles flight and indicated that we would need to pay the taxes on this flight which was 98.71 Euros. We proceeded to book my flights and the other flights for which we did not have with the flying blue consultant. She quoted me R17355 which was great as the same flights would have costed us 33k on line. This is when things got tricky. After putting down the phone 3 transactions were processed, one for 98.71 one for 1535.61 and one for 1117.32. This adds up…

due to the incompetence of air france staff in south Africa my wife and I were jailed for 2 nights at the Paris airport jail. we were treated like animals.

I wrote to the Ceo and did not receive a reply. all efforts to get attention to the denial of human rights has been ignored.

I am now involving the south African human rights commission

Hi, we were very disappointed, poor communication After a long delay, switching plane due to maintenance problems, delay departure for 4 hrs due to crew members to flight the plane were not showing up is unacceptable We will never used Air France again. Or recommend to no one