Air France lost my bag from Paris to Bologna on the 01 July. I have received zero compensation for my lost bag. Every time I try to call I'm either placed on hold for hours or can't even get through.
It has been over 45 days of no contact from them. There service is absolutely terrible. I also require a letter to provide to my insurance so I can make a complain and I haven't even received that.
Off loading of full fare passengers at Paris
I purchased two full fare tickets Paris/Gothenburg/Paris on your airline ( not discounted fare/ sub-load etc.) on 18.06.2022 for my wife and myself. The ticket Ref are MYRHUY………travel date 07/09/22. Paying SL Rs 253.800 per person.As we had to transit from Paris to Gothenburg to attend a Important Business meeting ,on Monday 8th August
We purchased full fare was to ensure that our seats were confirmed and assured as we were to keep a very important business appointment .
However, at the check-in counter at Paris we were designated “stand-by” much to our surprise. The staff had no plausible reason to offer as to how two confirmed , full fare passengers checking in well within the stipulated time were ultimately humiliated and off loaded.
To…
Dear Air France manager I would like to thank you for your help in recovering my bag. I want to also take the opportunity to file a claim about my recent flight with you . I am a regular customer with Air France and especially when I fly to the USA nearly twice a year.
I fly to New York JFK and always on business class expecting exceptional service. 30 am. I was told that the plane will arrive late and that I would miss my flight from Paris to New York. To compensate, I was told that I’d be taking a flight from beirut to paris and would be given a hotel for one night in Paris.
This was told to me by Air France and that a delegate from Air France will meet me at the airport and that we would fly to New York on 29 July at night. I agreed hoping to spend one full day in paris which I did…
I am a disabled passenger with mobility disabilities and total blindness. My flight from Bangalore to Paris on September 5 (confirmation number 2O7ZSI) was delayed by more than 4 hours resulting in me missing my connecting flight to Seattle. When I arrived in Paris, I requested wheelchair assistance.
The woman assisting me was extremely rude and clearly had no interest or desire in assisting me. She refused to place my personal belongings in my lap as I requested, and refused to bring me to speak with a rebooking agent in my wheelchair.
After I was forced to stand for over an hour clinging to the counter so that I would not fall, I learned there were no available flights to Seattle until September 6, and I was given an airport hotel voucher. The agent rebooking me told me the hotel would…
Arriving to Quebec city on the first of Sep 2022, i found out that my bagages are still stucked in CDG Airport, and a claim was submitted directly at the YQB. 3 days later and still not receiving any feedback from Air France despite my daily follow-up, and to discover once checking @ the airport that my bagages are there, however the one answering my calls were not able to give any appropriate feedback
Dear Sir Madam, can you please update me on the status of my voucher - 0571590203953. I requested for a refund about 6 weeks ago. However about 3weeks ago, I requested a suspension of the refund as I want to use the voucher. Presently, I don't have the refund nor voucher. And you do not reply to my email. I use different bank cards to purchase ticket with air France at different times. None of these accounts including those I have closed, have received any money from you.
+442076600337 I have called this number in UK and called +30 21 118 09 474 this number. They all don't seem to be able to help. This is very frustrating. Mail.refunds.uk@airfrance.fr. I have also sent email to this address :Mail.refunds.uk@airfrance.fr and still no response. What should I do next.
Baggage did not arrive in Buenos Aires for 23 day holiday in Argentina. I was travelling I to the Andes and needed warm clothes and shoes, plus warm weather clothes for Iguazu. Because I was in the Andes I had to buy from markets etc.
- no receipts (I have photos of clothes bought).
Also had clothes for my son who is living in Argentina. I was offered £170 but had to spend more than this but Airfrance will not pay due to no receipts. My bag arrived in Buenos Aires 5 days after I arrived but they would not deliver it to a friend's address - said I had to be there.
Eventually reunited with bag at airport for return flight. When I got the bag home 6 pairs of brand new Sock Shop socks (still with labels attached) were missing from my bag. Airfrance have refused to accept responsibility even…
Air France office in Lebanon , Ms. Cyntia is determined not to reissue a passenger confirmed covid positive ticket. Until waisting his time in aggrevation and harrasment, then after reaching the ultimate in harradment she issues the ticket with new dates Then bumbs confirmed passenger to give the seat to another passenger is the practice & the norm Shame on Air France Lebanon
We missed our connecting flight from Paris to Newcastle because of security, we weren't called for and we weren't able to get through fast as there was very little staff around to tell we had another flight to catch. We arrived at the boarding gate 2 minutes late and were denied boarding. Staff weren't very helpful and didn't seem bothered that we had missed our flight
I traveled with my puppy, a small puppy of only 5 kg. I am very disappointed and disappointed with this trip and it is the last time I travel with this company. She started to struggle, make ugly noises, cry, tear the bag, I thought something bad would happen to her, she felt suffocated there in the bag because it was too hot for her.
I tried to take her in my arms for 2 minutes to calm her down and someone came to me again to tell me to close her in the bag because if she doesn't report me to the police, they will ban me from flying with the company, and i said to that lady please 2 minutes only to calm down but no These reactions are inhumane and full of cruelty.
What upset me the most is that from dublin- amsterdam and amsterdam malaga everything was ok, no one said anything to us, i…
Air France Customer Care (Charu Sharad) will not process my claim, citing that the files cannot be opened (receipt photos). I've sent the files four times since June 1, 2022 as instructed, in every format listed and all under the size limit.
I believe that they are dismissing my claim to avoid payment, which was only laundry services for the day it took to get my luggage back. This is the worst customer service I've ever experienced. How can airlines get away with treating customers so badly?
Where is the government intervention?
Dear sir l would like to report the delay of my baggage during the flight AF225 from Delhi to paris on 22 August .
Our baggage was delayed on a flight. We filed a complaint and turned in receipts. They promised a reimbursement and sent confirmation they were making it. Nothing ever was paid. I’ve made five subsequent calls. They always take my banking information and say they will follow up with the appropriate person but never do.
My flight was in January.
This email is to officially register a complaint against your company for a completely ruined vacation.
We booked a package cruise with Princess Cruises who booked flights on our behalf with Air France. On the 9th July we boarded the AirFrance flight AF1669 from Manchester, following a delay and flew to Paris CDG. We then had to run from Terminal 2F to Terminal 2E to catch our transfer flight from Paris CDG to Rome, flight AF1304. This was quite a distance and a very stressful start to our holidays. We managed to catch the transfer flight at Paris to Rome, only because our second flight was also delayed.
Upon arriving at Rome we headed for the carousel to receive our luggage (4 cases) which didn't appear.
We had to queue for a considerable amount of time to register a PIR very nearly…
Terrible service. Economy seat in business and food also terrible. Not even a choice. Just cold fish.
May 30, 2022 May 30, 2022 at 6:25 PM: Air France flight AF 351 departed late from Pearson, Toronto. Flight was late due to technical problems, we had to wait in the plane until the replacement part arrived. May 31, 2022, Arrived at CDG airport half an hour late Asked info for Air Malta to get a boarding pass Sent to 2F and when we got there, they argued with us that it is not there Sent us back to Air France counter and
they sent us back to 2F, they told us that AF cannot issue a boarding pass for Air Malta AF told us that we can get to the Air Malta counter at 2B so we went there, the lady from AF came running and told us she gave us the wrong info and we should be going to 2F Back at 2F and trying to convince them that AF said it is here.…
In my opinion, Airfrance is operating like a scam organization and I dont think it has any professional ethics. I booked my one way journey with Airfrance. Confirmation no: TAKJS3 for Aug 6th flying from Mumbai to Orlando. I booked a premier economy for myself and 3 others in my family ( so total 4).
On Jul 29th, I logged in my Airfrance home page to reuquest special assistance for my wife who needed wheelchair. and to my surprise I saw the message that my flight has been cancelled. Airfrance never sent me a single email before or after letting me know that my international flight has been cancelled.!!!
Web page didn't allow me to look for any other flights. Then I couldn't find any numbers where I can reach customer service.
Finally I accidentally stumble upon a no that is actually…
May 30, 2022 May 30, 2022 at 6:25 PM: Air France flight AF 351 departed late from Pearson, Toronto. Flight was late due to technical problems, we had to wait in the plane until the replacement part arrived. May 31, 2022, Arrived at CDG airport half an hour late Asked info for Air Malta to get a boarding pass Sent to 2F and when we got there, they argued with us that it is not there Sent us back to Air France counter and
they sent us back to 2F, they told us that AF cannot issue a boarding pass for Air Malta AF told us that we can get to the Air Malta counter at 2B so we went there, the lady from AF came running and told us she gave us the wrong info and we should be going to 2F Back at 2F and trying to convince them that AF said it is here.…
On August 5th, my wife and I travelled to celebrate our 10th wedding anniversary. We arrived on August 6th and due to missing luggage, we have to postpone the celebration planned with our family and the medical outreach until the last few days of our trip.
Worse, on arriving back at JFK, all four of our luggage were missing and still no news of those luggage as I’m writing this complaint. There are food items in the luggage should have been shipped to cousins in Midwest or being picked up by friends.
The inconvenience is so extreme that there’s no words to describe the disappointment.
Over the past two days, there is too much stress I had to experience as none of your agents was able o resolve my issue. My flight was booked from Edmonton to New Delhi by a travel agency for Oct12, 2022.
Next, I rescheduled my flight to Oct 7, 2022, without informing my agency and the card was charged and the ticket was shown on the website. I had some issues related to the baggage police so I contacted one of the agents agents via FB messenger and there I get to know that my ticket is not confirmed and is on hold by delta airlines.
I called delta airlines and they confirmed that my ticket has been canceled and nothing is on hold. I called up one of your agents with a wait time of around 20 min. I was told that I need to contact the travel agency as they are the ones who can fix it.
My…
DO NOT TRAVEL ON THIS AIRLINE IF YOU HAVE A SEVERE FOOD ALLERGY. I have a life-threatening peanut and nut allergy. Before booking my ticket with AirFrance, I called ahead to make sure they could accommodate me, they assured me they could.
I called again once I had booked my ticket and they added my allergy to my booking. I arrived early and told the person at the gate about my allergy, who called the airline to confirm. When I boarded the plane, somehow the crew had absolutely no idea that I had a severe allergy.
I explained to them what the usual process is (setting up an allergen buffer zone), and they said that yes they would do it, and then didn’t. The person sitting next to me had a bag of peanuts. This could have been a fatal situation for me.
AirFrance needs to take allergy…
I have a Delta flight that leaves from building M in CDG airport. I have a priority pass and an AMEX Platinum card. I waited in line to go into the AF lounge in building M. The lady at the counter didn’t even look at me.
Then, she said I don’t have access. So when I offered to pay, she said it’s full. Her goal wasn’t customer service but total disrespect for humans. She then made a statement that your card is acceptable in America not here in France.
So a payment is also not acceptable in France. I guess you don’t like people to come to your country as tourists from America? It was pretty disgusting to be treated like a sub human when I was not rude to her.
She told me to go to building L where my priority pass will be accepted. Which means I have to go back through security and to take…
Our travel with flight AF9407 from Marrakech to Paris on 1th of august 2022. At the in checking in desk it was not possible to make at transfer even we explained that Air France had a cooperation with Atlantic Airways.
Onbord a passenger got sich, so we had to land in Seville in Spain. We sat at the same row and we think the lack of information what was going on was not in order. We felt the plain was lacking altitude, and than the captain gave information, that we had to land in Sevelle, because a passenger needed medical treatment.
Even if we sat close by the sick passenger, we were not given sufficient information, what was going on. The landing and take of from Seville gave us over 2 hours delay, so we lost our next plain from CDG to the Faroe Islands and lost our tickets. We dont…
within the EU. An Airfrance connecting flight was pushed forward by two hours, I tried without any sucess to find an Airfrance EU contact telephone number, only referrred back to a USA telephone number, EXTREMELY BAD. Try to google search air france eu contact number and see what comes up, pathetic.
How do you call Airfrance in Europe???????
Airfrance lost my bag and RUINED my very expensive trip to Italy, and it took 18 days to get my bag back. I was FORCED to purchased clothes in Positano and summitted a claim C-5286335 on 7/21 and am still waiting to get my claim paid. My experience with Airfrance has been a disgrace and on a scale of 1 to 5 stars they get O stars, not 1. I need someone to give me an update on my claim asap or i am contacting an attorney.
I am never ever had worst service with any company that is worse than Airfrance.
PLEASE RESPOND!!!
we are asking for refunds for the bad experience we had and for the money we spent and for the trip we panned long time and it’s ruined.
My wife and I paid for direct roundtrip flights from Vancouver (YVR) to Paris (CDG) for our honeymoon trip, and that's where our first experience (and probably last) with Air France goes horrible.
To start, our direct return flight home to Vancouver got cancelled, and they tried to put us on a connecting flight a day earlier, which obviously does not work with our travel plans as we are not even in Paris that 1 day earlier. Secondly, our seat selections for both our outbound and return flights that we made suddenly disappeared and my wife and I got separated to seats that were not together. We had booked our flights way earlier and there were lots of seat options at the time, but because they for whatever reason lost our seats, there were no good options left and my wife and I were stuck…
Air France has delayed my luggage - I was on a flight from London (LHR) to Montreal (YUL) via Paris (CDG) and upon arriving to Montreal, and not finding my luggage, I was told by an agent that my luggage was still in CDG. I filed notice at the YUL airport and the online form but have received no further updates for the past week.
My trip has been severely affected due to this, as my luggage contained a lot of essential items. The airline number does not work, as I have been calling every day for the past week and have been on hold for hours each time, with no response.
I hope to hear back with some positive news. I would like to know if my luggage has left Paris or is still stuck there!
My sister Rama Pillutla and I traveled from Boston to Nairobi and back in July. We left on the 12th and got back on the 25th. The vegetarian food selection was terrible. In fact there was no selection. We got the same polenta with artichokes both ways whereas meat eaters had three choices.
In spite of ordering vegetarian food on the web in Nairobi and also confirming it was in at the time of check in, we were told that the food we wanted was unavailable. Not only that we all were sick after coming back with diarrhea and fever, probably eating the leafy salad, which was wilted and stale.
We pay the exact fare as any meat eater does and to be treated like second class travelers is a shame. Hope you respond to this and address the issue immediately. Everything else of the flight and the…
We booked as a group of 5 people to Toulouse for Monday 22 August 2022. Two of the group had to cancel due to ill health by email. It now appears that Air France have cancelled the whole group by mistake.
I have tried to ring Air France on several occasions without success. It is impossible to speak to an actual person. The service is appalling so what can we do to make sure that the 3 that didn’t cancel can still get on the flight that we have paid for?
We have an annual race to compete in and that is on a specific day so we need to arrive on the 22 August 2022. I would be obliged if you could respond.
My baggage is did not arrive with my flight. I cannot track it using the online tool because the reference number, given to me by air france, is not accepte by the tool. There is no easy way to contact the company.
I understand they are inundated with complaints of missing baggage. I am just looking for a reference number so I can at least have some hope of getting my baggage back sometime. Please send me a response and help me.
Do not tell me to use the online tracker without giving me a number that I can use. Thank you
I am a member of Flying Blue and I have 663,000 miles that I want to use to fly from San Francisco to Sydney, Australia in either November or December of 2022.
However, Air France does not have flights using miles from San Francisco to Sydney and so I looked to an alternative airlines which is either Delta or Quantas both partners with Air France. I called Delta and their customer service representative told me that in order to use miles, I have to go through Flying Blue.
So I have called the Flying Blue service number 1-800-375-8723 and I have just waited on the line without anyone answering the telephone. This is very frustrating and unprofessional, I am sorry I have purchased air miles on your airlines because I feel Air France is very unprofessional and has setup your website in such a…
I was the host parent dropping off a 15-year old minor. We were three hours early for the flight. The supervisor didn’t like the look of me and decided I would have to wait 2 hours with the minor until crew arrived; but she had already allowed another host to leave their cute blond 14-year old girl behind the counter and go.
I could see no reason other than that the girl they took responsibility for looked better.
Complaint #1 - Missed flight AF 356 on 24th June 2022 due to delay of AF 1341 more than one and a half hour from Amsterdam. This made us unnecessary waiting in Paris and we missed an important function we would have participated. I was an important part of family to present me there.
Complain #2 - Baggage delay. File referanse no.:YYZAF68577 When we missed the flight AF356 on 24th June, and we got place on flight AF386 on the 25th June, I got confirmed by Air France Service at CDG that all the luggages are automatically transferred into the flight on 25th June. They will be brought with AF386 on 25th June. When we reached Toronto, we missed 2 of the bags weren`t arrived in Toronto. We complain to baggage service and they told to deliver them within 2 days. But one the bags was delivered…
Flight number AF1355. Departure time 5:30 am. Gate number 31 travelling from Houari Boumedine Airport to Paris CDG. Disabled passenger discrimination, passenger was made to wait on the back of the que and was deprived of wheelchair que priority. Station manager provided incorrect information and personal details (karim Abdullah) which was inccorect according to other member of staff.
Shift manager prioritised his colleagues. When questioned he reacted in a very harsh and aggressive manor. Disabled passenger was made to feel extremely embarrassed and depressed.
I was booked on a flight from Venice to Paris yesterday. I arrived at the airport 3 hours before departure time. I was no 2 on the list and after 30min of waiting the ground crew arrived. We had wait another 30 minutes as they were busy setting up if I can say?
The airport line was now very long at this time. I was called in for the checkin but I unfortunately was set to meet the most incompetent/unhelpful racist lady. She told me I needed to go to the “AFR” counter to sort out my ticket that was blocked.
At this counter, I was told I need to call AirFrance, I told them that the number wasn’t going through. I was then given a US number that kept me on hold for longer than an hour. I then received notifications that my flight was delayed & tried to self check. This couldn’t be done, I…
Messieurs,
En souhaitant la bonne réception de ce courrier, je viens par la présente vous décrire ma dernière expérience avec Air France. Suis une libanaise qui a vécu toute sa vie dans son pays natal, et comme tout le monde le sait nous sommes un peuple qui vit l'enfer et se fait humilier à chaque levé du jour. Planifier un voyage à Paris, par les moments qui courent est vraiment un sacrifice, mais un sacrifice que mon mari et moi avons décidé d'entreprendre, contre monts et marées, afin d'exécuter un des rêves les plus chers au cœur de nos enfants, visiter notre pays sœur la France et célébrer la réussite au BAC Français de notre ainée.
Après un séjour mémorable, nous voilà confronté le 10 juillet à l'aube à l'annulation de notre vol, détail communiqué par email à 4.30h du matin…
Dear Sir\Madame
i was taking Air France from Paris my 2 bags where in at the Airport Charle Degaulle the file number that i made on the 16 of June 2022 file number CDGAAF69359 TAGS AF323891\AF323768 I arrive in Djibouti on the 18 of June my final destination was Hargeisa Somaliland i was in Djibouti until 10 of July 2022 total 22 days I was forced to stay in hotel in my bag i had medications and medical support the it was impossible to get answer and to contact i am claiming 1 my bags values 2 hotel expenses 3 meals 4 Medications I was sick frustrated and stress i lost all my vacation time and business Best regards
Dear Sir(s), My initial itinerary was Boston-Paris-Nairobi through flights AF0321 and AF0814 from June 23rd to June 24th, meaning with one stop. At the last minute when I heading to the airport, I received a message informing about a delay of the flight as well as a change of itinerary.
This time Boston-Paris-Lagos-Nairobi with arrival on June 25th at 5:50 AM. Considering the urgent matter taking me to Nairobi, I couldn't decline the offer. Unfortunately, upon arriving at Lagos, the connecting flight KQ3524 departing at 22:30 didn't have my name on the manifest. Consequently I couldn't board.
There was no agent to give me an explanation and attend to me. Late in the night, I finally saw an Air France agent who after a long hesitation accepted to book me on the next flight KG533on June…
Both of my checked-in baggages went missing. Air France representative at airport asked us to call during day time on the service numbers.
However, when we called during the day time on those numbers, there was no one to answer any queries. We don't even get a tracking number or reference number from Air France to track our baggage. One of the worst flight experience.
Will never fly again with them. Worst airline, worst customer support.
ever lost all your bags and had nobody to deal with? even if you drive to the airport, still no one? dont fly air france.
Flight 1071. Heldinki-Paris, July 2, 2022 I requested assistance on the above flight. Upon arrival at CDG the attendant had to be responsible for me( in a wheelchair) and a couple who were deaf-mutes. This couple was running late for their flight.
The attendant sat me in a corridor, said she’s be back to get me, and ran off with the couple. I waited about 15 minutes, and then, frustrated and angry, I made my way to the luggage carrousel with great difficulty as I have severe osteoarthritis, and am 80 years old.
I feel very insulted and angry to have been treated like this, and think Air France must make some compensation to me for this in onvenience.
I arrived in Chicago from Paris and my luggage was missing. It has been 5 days and there is not even an email or whatsoever about the status of my luggage. Customer service is useless, wait time is longer than 45min - 1 hr.
All they say is to fill out the form and keep tracking via on-line, which by the way, the web form has so many issues, it looks that it was developed many years ago. Overall worst airline experience. I understand that there is a strike going on, but does the airline even care about its customers?!
2 of my luggages have gone missing in our last trip with Air France . Today is 21 days and I need to file a claim for missing baggage . When I call , after 33 min on hold , they hang up on me .
There is no way of talking to them . I tried online and I have a problem with filling out the claim and I can’t get any help . My booking number is 3 UF5FA OUR LUGGAGES GOT LOST FROM PARIS TO FARO .
I had booked a special meal, but received something else, it was good though.
There was a big delay in departure.
I lost my baggage and am still waiting for it, had to spend from my pocket to buy essentials, and am hoping that you would compensate me for the loss.
Overall, not satisfied.
Regards, Ramakrishna Srinivasa Chukkala DFWAF11899
We, the undersigned, were passengers on flights connecting through Paris (CDG) on 18 May, 2022, all of whom missed connecting flights as a result of delays not of our doing and so were re-booked by Air France on flights the following day. Many of us were on flight AF 1025 from Lisbon to CDG, where the delay was caused by an emergency landing in Madrid due to the medical crisis of a passenger who was unfit to fly.
All of us were re-booked on other flights by Air France, and provided with vouchers for overnight accommodation and related expenses, which proved the beginning of a strenuous and poorly designed process for passengers in our situation. We are writing to describe to you the unnecessary and excessive stress, exhaustion and difficulty we *all* experienced as a result of what we…
Terrible, disrespectful, rude as hell, poor customer service all around. The workers are so unkind. They are lairs and blamed an agency that they cancelled my flight without no email, call, or text. Last minute I was at the airport and told they could not accept my ticket they can’t find my name anywhere and sent me for a loop around the airport for 2 hours.
It was a waste of time giving this company another try they disappoint every time. If I could I would tell everyone to never fly with them again they should be shut down for the poor ass job they call “good”.
If it was not for the amazing agency I would not have received a full refund and also for the great women at the airport who offered me another flight with an amazing company.
Overall, Air France is disgustingly horrid, never…
I took the flight AF0570 from Paris to Cairo on 29th june First the flight was supposed to take off at 6:55, however it was delayed for more than 30 mins, so it took off at 7:35 PM claiming that the baggages are a lot and that they were trying to manage the hand baggages!.
Secondly we landed at 12 am, and have been waiting for 2 hrs till now to get our bqggages. Baggages are getting out too slow I am still waiting for my baggage while its already 2 am in the morning!
Not sure how can AF deliver such a very bad service Waiting your feedback Thanks
I called today at 18006672747 to speak to Air France customer service representative name- Joson at 10.30 am PCT; he was not at all cooperative throughout the conversation; he doesn't understand English as admitted by him and still declined to pass the call to his supervisor or any other colleague.
It's more than a week, I haven't received my luggage. One of the representative has already confirmed me that luggage was located at Paris Airport and has been shipped to Vancouver Airport on June 24th and now you people have no idea how to communicate to Vancouver Airport about the status of luggage nor you people have any turn around time for this process.
I have spent a lot on essentials because of the issue at your end because the flight was delayed for 2 hrs at Delhi Airport because of…
I flew on flight AF1058 on Saturday 25th June from Paris to Newcastle. The airline lost my bag and has since not corresponded with me or answered any of my calls or emails. It has been 72 hours and I still have not received the bag and the latest update was that it has not moved from Paris.
I am appalled by their service.