Alaska Airlines

The stewardesses were horrible, they didn't know how to stop a toddler from hitting me and pulling my hair, they said just deal with it, it's just a little boy. No help at all and the parents allowed this behavior.

This went on for almost 4 hours and I had bruises and scratches on me. Just terrible and lack of any formal conflict resolution.

Airline crew very rude, lazy and angry. The whole flight has a very bad vibe because the head air hostess, Reny, is a big bully. She doesn’t like to help passenger with anything. Her crew, especially Heyward, is super lazy.

He is a big tall guy but doesn’t want to help organize any luggage of passengers. Instead they just serve the minimum to a select number of passengers. Super angry and scary - nasty attitudes to passengers

I've paid for 3 tickets for my elderly mother my niece n elderly aunt to come to a funeral in California my mom has bad feet n they asked for a wheelchair for her and nobody would help them with one they had her standing in the security lines going back n forth from line to line 3 different ones n due to that they wasn't able to get on there flight today because they had to go through three different security lines I've called and

talked to customer service and I asked to talk to a supervisor her name is Julian she was acting really unprofessional for a supervisor being really disrespectful n snotty like she wasn't even trying to help explain to me anything she was trying to get me off the phone it felt like I've asked to get a number to talk to someone else that is professional someone…

Flight no AS882 from Maui to Los Angeles on 22nd April 2023. A cabin crew member was incredibly rude and caused distress and embarrassment when distributing the in-flight snacks. I have Coeliac disease and asked if there were any Gluten Free options.

The cabin crew (Jan) did not answer my question but instead chose to to loudly inform me (and other passengers) that "only the pretzels were free, you've got to pay for anything else". I (and another passenger) explained again that I needed Gluten Free and was willing and able to pay.

Again, she responded "Nothing is free honey, just these". Following this other passengers were aware of an issue and were heard saying "Oh she wants free food". I think that the behavior of the cabin crew is totally unacceptable. The flight was then very…

Incident Number: STSAS44238100

File Locator: GPRQEI

Bag tag number(s): 7027623124

I've flown on many airlines incl. Alaska Airlines many times.Every time it has been an absolute pleasure & an enjoyable experience.Yesterday 4/16/2023 all of the workers for Alaska Airlines from the ticket check-in, checked bags desk, security & on the plane were all lovely & professional. However when we got to the boarding desk to have our tickets scanned at GATE 68A at LAX we were met with 2 very rude & disrespectful boarding agents NAMED SYLVIA AND MONICA. I don’t have their last names.These women approached my husband & 14 year old son & myself with grumpy demeanors, rude dispositions & glaring looks.We were asked to check our bags.My husband and son both said yes & I immediately said "no I cannot do…

My son & his family had military orders to be stationed in England, leaving Anchorage on March 12th. Ten days prior to leaving, on March 2nd, he went to Alaska Airlines at Ted Stevens Airport, in Anchorage, to get approval on the crate for their dog.

The agent had a Supervisor do an inspection & he 100% approved of it. The Supervisor also had the agent document the approval on the computer so my son would have no issues when leaving, however, upon arrival on the 12th, the agents working, rejected the crate!!

They refused to send the dog because of a 1/4 - 1/2" gap at the top of the door. If that had been an issue, it could have been resolved 10 days prior! My son asked for a copy of the Supervisor's approval, but they refused to give it.

He asked to take a screenshot of the approval on…

I have had the worst experience with Alaska Airlines. My 15 year old daughter was traveling with her friend, the first time flying without me or my husband. Alaska changed her flights, so I had to make changes to update her flights.

One update saved (return flight) that I made over the phone, however the departing flight (that I changed online) did not save in their system. While at the airport, my daughter tries to check in and find out that the changes were not saved, and no one at the airport could help figure anything out.

So I had to call and wait on hold almost 20 minutes to try to figure out the flight, then after another 20 minutes on the call, Alaska Airlines tells me that there is NOTHING they can do. I had to purchase ANOTHER ticket, one way, and they would reinstate the…

My flight was 4 hrs delayed from austin tx to seattle wa on 1 22 2022 due to maintained problem ,bathrooms were not working. Then because of this delay I missed my connecting flight to spokane wa. I want to express my disappointment with alaska as myself and other passen gers next to me had so much anexity about missing our connecting flight.

The pilot nor the stewards explain was the procedure would be if our connecting flight we missed. It would of put us at ease to explain to go to customer service and explain where they were located. At sea tac.

We felt like well we got you to seattle. Not our problem.

Also what kind of airlines fly with bathrooms not working g on a 4hr flight. seems a miss communication with what alaska told passengers. suggestion comfort inn on international was…

To whom it may concern, On September 9th, 2021, I booked a flight from Fort Myers Florida to Vancouver via Opodo. Alaska Airlines AS 547 booking No. 094TKT 09:20 Sa, 7 May 2022 Fort Myers, Florida(United Staes), SW Florida (RSW) 13:00 Sa, 7 May 2022 Seattle (United States), Seattle All Airports 14:35 Sa, 7 May 2022 Seattle (United States), Seattle All Airports (SEA) 15:34 Sa, 7 May 2022 Vancouver (Canada), Vancouver International /YVR), Terminal M

for the following travellers: Helmut Lawrenz Monika Lawrenz for 687,79€. Unfortunately, this flight did not take place! There was no other flight from RSW to SEA available for an acceptable price. Consequently, we had to change our journey completely. Since then we have been in an exhausting contact with Opodo Customer Service to get our flight…

If I can give zero star, I would. The worst customer service I have ever gotten by Logan at Alaska airline gate N6 on 1/14/2023 at 7:50pm flight. Horrible customer service and so rude. Will never flight Alaska again.

My wife and I booked a flight back to home in San Francisco from Portland Oregon. At the last minute our flight 600 was canceled: We were informed that the flight attendant was late due to the change in flight time.

Later we were informed that the flight was canceled because the pilot was timed out . This is unacceptable! This put our jobs in jeopardy and we were not assisted in getting accommodations. Please explain how Alaska failed to check on this issue .

Please explain how this is our fault ?!

The flight Alaska Air # 1432 on our Confirmation code QIEGVC was scheduled to depart at 3:30 PM on Sunday December 4th from Las Vegas to Seattle and was delayed by two hours with very little information given by the gate personnel as to why this flight was delayed. It became evident that Alaska Airlines knew in advance that the flight would be compromised with the restrictions on the flight time to the entire crew.

I believe that Alaska Airlines including the pilots in control of this aircraft knew in advance that the flight had no chance of departing to Seattle at the time that this flight left the gate. There were 12 aircraft lined up ahead of this flight and we set on the tarmac for an hour before the pilot notified us that the aircraft would be heading back to the gate because the…

1.

First class and did not board til after the general public. 2. Stood in tunnel for 20 min standing with no explanation 3. Everyone was using first class restrooms I spend more money to be accommodated a bit better. This was not the case and I was not happy at all.

This is a first world problem, but i am still annoyed I recently traveled St Louis/ seattle on October 27 and Seattle/St louis on October 31

I was contacted by Alaska Airlines via an email on Oct 26 requesting my meal choice (first class).

I choose a fruit plate/cheese for both flights. Going out, they couldn't find my selection but had an extra plate Going home, they couldn't find my selection, and had to hustle one from coach. I will admit that I coveted my neighbor's roll that I was missing, the oranges that I was missing, the extra brie selection that I was missing.

Again, a first world problem. But disappointing.

Best

Chuck Schagrin 314 504 4322

First off, the air didn’t work. The entire plane ride was hot and uncomfortable. I took a red eye flight and the entire time a woman sitting directly in front of me screamed, sang as loud as she could, clapped and made out with the stranger next to her.

After being woken up 5 x in 3 hours and her keeping the elderly couple next to me awake for almost the entirety of the ride I asked the woman to be quiet. Not once did a flight attendant intervene.

Never asked the woman to calm down because it was late. The last time I flew, an Alaska airlines flight attendant asked me to quiet my 2 year old down but it’s acceptable for an adult to behave this way ?

Alaska airlines used to be my favorite airlines to fly but since Covid they have went down the hill. I informed a flight attendant about the…

flight was cancelled twice the second time I had to assistance only to get canceled I spent 4hrs commuting $80 in gas only to reschedual in person. not even an email from you guys rescheduale and had to cancel coz ride was not available.

now the price has increased. I agetting jerked around. I would like more than the $135 discount that I can't use towards next booking. soaking more time and energy 2-3 hr wait to talk to someone. shitty service. nothing but confusion.

Due to medical heart procedure I had to cancel a flight I booked on Alaska and they refused to give me a credit or a refund. I will never fly Alaska again.

I have spent three separate days trying to get through to an agent. I have a credit that is expiring today if I don’t ticket it and can’t find where the $400 credit is. I started last week but I got a call back 6bhours later when I was asleep.

I know u r have issues but this is way beyond anyone acceptable level. A $400 credit is a lot to lose. I really thought AA was better than this.

in March of 2021 i purchased 2 flight tickets to Las Vegas for an event. I purchased flight insurance. The event was canceled due to covid. I desperately tried to get a refund on my tickets to no avail. I was issued 2 credit certificates.

I tried to explain that the event would not be rescheduled and that I felt uncomfortable to fly at this time. I was given until March 30th 2022 to use credits. To my surprise when I did try to use the credits today, I find that they have expired.

My instructions said to use by March 30 2022 not before. Alaska airlines have stolen my money, and now my flight credits. What can be done to remedy this situation?

RE: FLIGHT 2554 9:57 a.m. flight from Seattle WA to Victoria BC Canada

To Whom It May Concern:

I am writing to file a complaint about your bag check process and against two of your employees who were responsible for loading guests onto the airplane at the flight gate for my trip going from Seattle, WA to Victoria BC. The way that these two employees treated me caused me considerable distress and panic when I was already very anxious to return home quickly due to a family emergency.

I chose to fly with Alaska Airlines as I have flown with you several times and have always been extremely satisfied with the company as a whole and find you to provide excellent customer service from the start of booking to the end of my travels. It is very important to me to feel safe when I travel,…

The wheelchair assist is a dismal failure. Each time we fly into or out of Phx we worry. This week we arrived early but sat in our wheelchairs in the big open area on the first floor for so long that we were too late to get dinner.

There was no one to take us to E2. We asked for a supervisor but was told they were too busy. It was humiliating and very stressful for 85 year olds. We may be elderly but we have all our marbles.

Phx needs to find out how SeaTac does this service successfully.

Hi this is Tram Truong I was travel yesterday from Sna to seattle confirmation number ZVRGDB Seat 2 C flight 810 I was checked in with 2 luggages but the gate Agent said it was wrong material needs replace to carboard box .. I was asking give me a box so I can replace it he said dont have it, I asked a tape he said dont have it...

so I have used the uber went out side the airport buy boxes and return back to air port all most late .. my concern is how custommer service dont help me with that situation ? as we need help!

thank you for your time

Seattle Airport is very confusing. There should be people along the way directing. They will not make the effort if they are available.

I flew to Nashville, Tennessee from Seattle, Wa on the 28th of October, 2021. Flight #1480. It was a direct flight, however my luggage did not arrive with me. It had been miss labeled with a gentleman named Scott Agee and went to Cincinnati, Ohio.

After numerous calls to customer service and baggage management, talking to at least 8 different people they in fact located my bag, in Cincinnati.

However, it was finally delivered to my hotel on the 31st, long after event that I was there for was over. The frustration over trying to communicate with Alaska staff as to what happened was unbelievable. I understand privacy, however I had his luggage ticket with all his information and yet they continued to tell there was a bag in Cincinnati but did not have my name on it, although there was 2…

On July 30, 2021, the Alaska Airline flight from Portland, OR. PDX to Washington DCA, a passenger on seat 11E ( middle ) kept talking loudly for more than an hour without face face mask. The flight attendants completely ignored it.

Once attendant even chat with this passenger for a while( the attendant has face mask on though ). The federal law is not observed in Alaska Air, and make the passenger feel unsafe!

I used the chat on the website to replace missing credit certificates. The representative stated that she sent emails to me but she did not send them all. I was on the phone with her for 25 minutes and she just disappeared.

I ended up using another chat by phone feature and the issue was resolved. The representative that help me on the website was terrible. Her name is Brenna and we chatted at 12:16am Thursday morning

I flew from Seattle to Boston on June 30th. I was assigned to the back row as I was bumped due to weather. The flight attendents gathered in the back and talked loudly the entire flight. Despite my asking them nicely two times they ignored my requests.

It was a late night flight. ” I wrote AA-no response

I was planning a trip with my wife and 2 daughters. I thought we had the perfect trip planned until there was a flight change. Instead of departing @ 7:50 AM, I received notification that it would be changed to 7 AM.

This caused an overlap in our scheduled and changed out the whole trip. I spoke to Laurie LK (Supervisor) out of the call center in Boise, and she stated that the policy was that since it was only a 50-minute difference and not a 60-minute change per policy, they could not refund the amount.

They should be able to make exceptions when it's it's close to their refund requirements. I asked to speak to a manager and was denied. I'm more than disappointed in Alaska Airlines, and I would not recommend them for travel.

The lady working the front counter at 9am on 7/16/21 in Spokane WA was very rude and unwilling to do her job. She told me to step away from the counter and that she couldn't help me. So I had to drive all the way and call Alaska airlines to get someone else to do her job for her.

It really brings about such a remorse when i recollect what happened in front of me yesterday (DT: 05/04/2021) on my Alaska flight 1401 from Austin,Texas to Seattle ,Washington and i could not even do much. Incident goes like this I saw one of the senior cabin crew members (Ms.

CAROL) behaving very very rudely to one of the passengers and her family; who were treated very badly by this cabin crew. I was the witness to the whole thing family boarded the aircraft in front of me and they were seated near row 28.

when they reached near Row 28 , Ms. Carol asked the passenger lady to put her puppy dog, inside the bag immediately when she could clearly see her holding two bags in her hand along with a dog struggling to walk her way to the seat.

lady in turn told her very politely that please…

1) the plane sat at the terminal for over 30 minutes because the tow tractor broke down. I can only hope that the plane maintenance is better than the tow maintenance. 2) flying 1st class, second row and you have ran out of Diet Coke.

How difficult is it to figure out how many diet drinks are needed? I hope that the same person isn’t figuring out how much fuel is needed. But the refreshing 80 degree bottle of water really cheered me up! I wasn’t sure if I was supposed to drink it or bathe in it.

50 per hour for internet use. So, in a nutshell, I am sitting here in your plane drinking warm water praying to god that we don’t run out of fuel mid flight.

I’m on flight 1436x sea to lax March/24/2021 Before take off I ask flight attendant Marx that I smell strong gas smell and need to be moved because I can not breath. She did not come to my assistance but tell me to sit down on the same sit where I can not breathe because of that gas smell.

I have the worse experience ever with Alaska airlines. I hope Alaska wil do something about Marx. She would not let me know her last name

On 7/15/20 (6:30PM PST), My family and I booked our tickets from SFO to OGG (10/15/20 - 10/22/20). At 9:00PM PST, we called into Alaska Airlines and requested to modify our return flight for 10/27/20 instead. The representative (Julie; ID JW) informed us because we have SAVER flights, we were unable to modify and would need to cancel our tickets. She told us that the refund would take 7 business days, which we were okay with.

We also informed her that we have (3) certificates from Alaska Airlines ($150/each), which we booked our flights separately with. She said that she would proceed to cancel our tickets and provide us with (3) additional certificates, and for us to rebook our flights. This is critical because the reason we booked our flights today was because of the 2-day SFO - Hawaii…

My daughter bought me a round plane ticket to Medford 3/24/20 to 3/29/20 from Seatac. I cannot go now because of my advanced age. You are refusing to issue me a travel voucher. i need you to issue one because of my advanced age.

I am following my doctor's orders, This is unfair and terrible treatment.

On a simple flight to Vegas 1688, the pilot continued to lie about a luggage fastener issue and resulting paperwork delay. Clearly it is a labor issue. Pissing me off further is how after an hour, 20minutes with no end in sight...no water, or steward service of any sort.

As a traveler every other week, Alaska will miss my revenue stream and patronage.

I was flying internationally came from the Philippines via JAL and one of my connecting flights from Seattle to DCa is thru Your airlines Tues Nov 19, 2019 with airline confirmation# KR997B which is my first time with your airlines. I got 2 checkin luggages tagged at DCA .

Upon arrival at Washington DC on Nov 19 at 10 pm I only retrieved one luggage the other was missing with # 374684 so I went to the baggage service and was traced that it was left in Seattle and would be retrieved and be delivered to me the next day..

They called me the next day another person and told me they are still looking for it and I think there was no proper endorsement made . Considering that you have 2 flights everyday to DCA. The luggage was delivered only today Nov 22 at 9pm .

The trouble and inconvenience…

Our 18-year old daughter, Dana Vlaisavich, booked a round-trip flight from Spokane - Portland (flight #2257, Confirmation # YRBXCE) to come home for a family visit this past weekend from college (Departure on 10/24, return 10/27). Several weeks after booking the flight, she learned that she had an important school event that she had to be at the same evening as her flight home (10/24).

She called Alaska to let them know that she would not be able to make the outbound flight, in hopes that she could receive that portion of her fare as a credit toward another flight. Since it was a saver fare, she was told it was non-changeable.

However, she was NOT told that her return flight on 10/27 would be cancelled if she didn't make the outbound. So, the day after her scheduled flight (10/25) I…

On Oct. 19 my husband and I flew from Victoria BC Canada to Orlando Fl for a business conference. Our luggage took an hour to arrive at the carrousel in Orlando. We were scrambling to find a ride and had been travelling since 5:30am.

We arrived back in Victoria yesterday morning at 12:35am. OUr confirmation code was CRZEFE. We fly Alaska Airlines at least once a year. Onboard, there is always an announcement about the luggage guarantee of 20 minutes, if it is longer, contact a customer service agent and get miles toward your next flight.

There is never a caveat that the agent must be contacted within 2 hours of the flight. I did not know that it had to be done at the airport that day and we were already late arriving at our hotel.

I just called and talked to a customer service rep who…

Hello--

To begin, this is the SECOND letter I have sent to you in four days regarding our terrible experience with our recent flight. I have not received a response to my first letter.

We were ON OUR WAY to the airport when we received a text that our flight was delayed TWO hours. This is UNACCEPTABLE. We were told that it was because the crew was unable to work the hours needed for the flight. YOU ARE AN AIRLINE-- you should be able to manage your air crew.

Because we were eager to start our vacation, we hurriedly booked a slightly earlier flight than the one you bumped is to. THAT FLIGHT WAS LATE TO ARRIVE IN VEGAS, TOO!

Our confirmation code was: BWRMUE.

How are we going to be compensated for our valuable time lost sitting in the airport...NOT at our destination?

Again, this is…

I booked my 3 children on Flights to go from San Diego to Texas. Now their flights are cancelled. The flights that they were put on do not work, they have to work. The only other choice I was given would get them there on Thanksgiving, family will have left.

Can they be moved to a flight on American, that Alaska partners with? If I would have made changes I would have had to pay. I don't understand how an entire flight can be cancelled. Thank you for your help

Today is Sunday October 13, 2019. I took Alaska Airline Flight# 648 from Seattle Washington to Tucson Arizona today. I was sitting in the isle seat 11C . About half way through the flight, I watched as the man in the seat in front of me (10C) set a small Muffee Dog in the isle beside him. The dog was on a short leash and had a cloth sign on it's back that said, " Please don't pet me as I am working". I watched as the dog (Apparently a female) squatted down and started pissing all over the isle rug. It was a large puddle and the lady across from the man had to move her purse from under the seat in front of her to keep it from getting soaked with urine.

I tapped the man on the shoulder and said, "Excuse me, your dog is pissing all over the rug". He was engaged in conversation with the woman…

October 10, 2019

Dear Madam/Sir: ‘ I had the opportunity to fly Alaska Airlines for the first time on September 28th on flight 413 from Pittsburgh to Seattle. My return was October 7th from Seattle back to Pittsburgh on flight 412. Between that time, while in Seattle, I had an accident which resulted in a broken patella and two surgeries. I would like to share my experiences both good and bad, as well as point out that I believe Alaska Airlines owes me at least $30.00.

After my accident I was told by the surgeon from the University of Washington Medical Center that my leg must remain in a fully extended position for six weeks. I knew this was could make the fight home to Pittsburgh a challenge. I contacted customer care three times in three days. During this time I was given…

Your employees would not let my deaf and blind mother get to her flight because they said she was late. Her flight was at 2:40 it took the supervisor no less than 2 minutes to stop her personal conversation, she was about 3 feet away from me and looked at me when I asked for a "supervisor" to finally address our existence. Terrible customer service, she should first and foremost loose her current job position. I could have pushed my mom in a wheelchair myself and made her flight. This is all completely shocking and I have never been so mad, and frustrated. The list of new out of pocket expenses is long, and i wont bore you at this time. But I need to know what will be done.

Cofo Code # LWQXBC flight # 301 Dorothy Santini 10-5-2019

I went to see visit my uncle Wed Sep 25th LAX- EWR flight # 546. Right after I entered the plane a detected a funny smell. After everyone entered the plane we were told we had to evacuate the plane since they found a leak.

About 20 minutes later we were told everything checked and we had to get back in the plane. The smell continue and it was very cold. They knew about being cold because they said they were going to adjust the temperature unfortunate I had to check in my luggage because the plane was full so I was very cold and the smell continue giving me a very bad headache.

I fly Alaska all the time and it is my favorite airline since I go often to New Jersey but, this time not only I had to endure the cold and smell but I also was a bit scared since I felt in 20 minutes they could…

I had the worst experience in my life shipping my cat on Alaska Airlines- flight 3412 on 9/19/2019. Before hand I called and spoke to an AA cust. serv. rep and asked exactly what I should do in picking up my cat-flying from San Jose to John Wayne airport.

I was told to go to terminal B and to go to the baggage handler's office to pick her up as she would not be going with the luggage down the carousel . When I arrived I was told here was no cat there.

Needless to say I became hysterical and demanded to know where she was. I was told that she was not at the airport and I had to get her at the freight warehouse in another city. I asked the baggage man to call there and see if she was there.

He refused and told me to call myself. How can I call- I have no number and I don't know where this…

If I could give you zero stars I would. I booked a flight to leave on 9/13/2019 (Friday) on Alaska 533 from Spokane to Seattle with a 40 minute layover, then to Fresno so that I could attend a funeral for a family member at 10 am on Saturday.

I would then return on Saturday afternoon at 4:10 pm. When the plane arrived in Seattle, Alaska Airlines had no ramp to park the airplane. One would think that this a fundamental aspect of operating an airline. Are you new to this?

As a result of this impressive level of incompetence, we were stuck on the tarmac for about twenty minutes or more, including deplaning. When the plane finally was able to dock, it was in a concourse that was far from my connection gate to Fresno - also your airline - and I had to go as fast as I could to get to the gate. I…

Hello We (Ariel, Lilach, Lielle Margulis) had a poor experience traveling on both directions on our recent flight from sfo-lax. Confirmation code:YKROUN Aug 15-August 19 . Flight #1936 and #1933 Both flights were delayed and the wait time on the plane was unnecessary and upsetting.

Before we went on the plane the flight was delayed so why make us go on the airplane and just make us sit for an hour when the flight itself should take an hour. Disappointed of the way it all was handled.

Thank you for your time reading this. Ariel and Lilach Margulis

I was scheduled to depart LAX to SEA on March 23 2019 Reference # XQJLST and couldn't depart because of death in the family the morning of departure. I was told by a customer service rep at the airport that I couldn't refund to ticket but could use for future travel.

Today I'm finding out that this is all invalid. The misinformation isn't acceptable and someone needs to be held accountable for giving out bad information to the public. I need your assistance in fixing this issue. I'm trying to purchase a ticket for future travel now........

Please explain to me on how this is going to be fixed.

We flew with Alaska Airline for our honeymoon to Hong Kong and it ended in disaster .

We bought our tickets from Las Vegas to Hong Kong, connecting at LAX to see our friends and family. We planned 3 days in Hong Kong, so my husband can meet my grandparents and friends for the first time. My grandparents booked venue to celebrating our wedding in Hong Kong. We booked tickets to China to see our other friends and family.

Due to mechanical problems, our flight to LAX for a connection to Hong Kong was delayed. We told the gate agent we have a connecting flight, and asked if there are any arrangements, because we are not familiar with LAX airport and did not want to get stuck at the airport for our honeymoon. The answer from Alaska Airline staff was: you only have two options: fly to LAX and…

I booked through justair 2 tickets 10/7 thru 10/9 to las vegas for jeff bakeman birthday trip howver he asked if I could camcel since his ptsd issie has come back he is now afraid to fly he was I n 82nd airborne and is eeing a psyvh thr va I believe since th trip is so far out it wount be a problem to be booked by someone else I would expext a cancelltion fee can you do anything? marta keely confirm cqxppx 360 348 0036 0277324731943 and 1944 Alaska air lins flights