Alaska Airlines

Hi, I had a bad experience with my last flight. To start, the flight was delayed over an hour until takeoff. This was extremely hard as I was a traveling with my wife and young children that need to be constantly entertained.

I understand that at times delays can be beyond your control, however we arrived in lax very late due to tardy departure and while trying to carry my two children out close to midnight, our stroller was brought out from beneath the plane all wet. This turned a hard flight into a really bad ordeal.

I have had mostly good experiences with Alaska in the past and would like to continue patronizing the airline. I would however, appreciate compensation for the trouble of this flight. mileage plan # 262052221

Dear Representative, A group of passengers returning from Puerto Vallarta (PVR) on March 15, 2019 to Redmond (RDM) arrived at 7:30 pm, flight 295 Portland to clear customs and continue on to RDM. Clearing customs was slow and then we had to deliver our baggage for shipment to RDM which caused further delay.

We then had to clear TSA where there was only one person and then we had to dash to make the connecting flight. The plane was still at the gate but closed for additional boarding, which required our taking a later flight to RDM, which was time consuming and costly as we had to take a cab home, rather than transport by a family member at the earlier arrival time.

We have been at PDX at other times when Horizon Air delayed taking off to accommodate other passengers’ late connections to…

My wife and I on 7th February 2019 were both flying First Class from Los Angles to Liberia Costa Rica on AS 284. We were seated in row 2 and my wife had the aisle seat. All was going very well until the hostess spilt red wine, food and cutlery over my wife and obviously staining her tailor made skirt (see Image below). Obviously the hostess was embarrassed and stated we will compensate you for the inconvience. She took my wife's boarding pass with the appropriate details.

It is now April and we have not heard a word from Alaskan Airlines.

Regards

Ken Jewsbury Sydney Australia

My husband, Wesley Brown, and I were on the 9 am flight (Alaska 1638) from Portland, OR to Las Vegas on Friday, March 22, 2019. My husband is on dialysis and has to transport his dialysis machine which is life sustaining equipment.

The dialysis machine travels in a hard case with form fitting foam cushioning inside the case. It fits the machine perfectly. When it came out on the carousel with the luggage it was flipped upside down. The machine along with the case weighs slightly under 100 pounds.

This made it difficult to flip it back right side up while it was moving on the carousel. The outside of the case also looked beaten up. It looked worse than when we checked it in. When we got to our location we started to set the dialysis machine up.

We unlocked the case and attempted to…

My husband, Wesley Brown, and I were on the 9 am flight (Alaska 1638) from Portland, OR to Las Vegas on Friday, March 22, 2019. My husband is on dialysis and has to transport his dialysis machine which is life sustaining equipment.

The dialysis machine travels in a hard case with form fitting foam cushioning inside the case. It fits the machine perfectly. When it came out on the carousel with the luggage it was flipped upside down. The machine along with the case weighs slightly under 100 pounds.

This made it difficult to flip it back right side up while it was moving on the carousel. The outside of the case also looked beaten up. It looked worse than when we checked it in. When we got to our location we started to set the dialysis machine up.

We unlocked the case and attempted to…

I recently went round trip from Boise to Reno. At the time of my ticket I also purchased a ticket do fly today to Medford to help with ,my sister. I was very disappointed when my opthamologist said I couldn't go anywhere.

It all started wmy eye hurting and there was a severe headache with shooting pains. It appears I have a disease called SCLERITIS. This is an auto immune disease that will cause blindness. It had to be treated urgently to prevent this problem.

I only asked to have those funds the moved to my wallet. 00 to move the $98 over. You would think there would be an exclusion of some kind. Please see what you can do for me. 200 per month, I can't afford losing a penny.…

1. When you sell a flight they need to take into consideration that a big fat person does not fit in a regular paying seat . I was so uncomfortable and this person was in part of my seat was very unfair to me constantly touching and up against me that I had a horrible experience that could of been avoided...

then I had to vomit and couldn’t cuz we were in Landing mode so had to hold till I got off the plane and had a terrible accident!! I understand there’s big people but you spill into my seat and space that’s a problem you airlines need to address!!!!

My complaint is with the luggage department. I returned home to Alaska from Phoenix Arizona (photo of boarding pass)on March 11, 2019. I am an experienced traveler and know to properly wrap items in luggage. This trip, I brought several items home that I knew would need extra care in packaging.

One such item was a 7 ounce can of dry custard mix (attached photo). It was triple wrapped in plastic to insure that even if there was damage, it would not cause a mess in my luggage. When I picked up the luggage at baggage pickup, there was no indication of any damage.

There was no rips, tears or punctures to the exterior of the luggage. I always check this before leaving the carousel area. When I arrived home and opened this piece of luggage, it was an extreme mess. Not only was this container…

I checked in at Los Angeles Int'l Airport for my flight from LA to Seattle on flight 497x. I was issued a bording ticket at gate 63. When I reached my gate I showed the Alaska airlines boarding pass to ensure I was at the correct gate.

The attendant at gate 63 gave me a look as if I was stupid by commenting "okay, good for you sir" without looking at my pass to make sure it was accurate. One hour later I was nervous and proceeded to yet again another one of your all star employees if I was at the correct gate?

" I responded gate 63. She said"well then sir you just need to wait here then" as if to suggest my stupidity. After 25 minutes of waiting I then heard the Alaska announcement that there was a final boarding call for Seattle at gate 67.

Which was about fairly long walk. I decided…

Attempted to obtain a boarding pass 35 minutes before flight departure time. Was informed that since my boarding pass was not issued 40 minutes before flight time my boarding pass was denied. I prepaid a conference with $500 that I had been waiting a year to attend in the location I wanted (Las Vegas).

The ticket agent called the gate but they also said a boarding pass could not be issued. I believe Alaska Airlines either overbooked or sold my seat to a stand by traveler. The first and only concern Alaska Airlines was explaining that my fees were non refundable.

I did however receive several snarky "I am sorry" from their customer service department. Total loss for missing their deadline by five minutes in a stormy day when weather services were warning of flight delays, $800. If Alaska…

Arrived at airport for a 815 flight on 2025 and it is delayed until 6 pm. This ensures I wil be missing my daughters school play and my visitation with her. Unbelievable. I did not get a heads up from Alaska nothing

On Jan. 22 2019 Flt 108 from Anc-Sea there was a man that was at least 400lbs that I was sitting next to. He took up half of my seat that I paid for. He was so large that he couldn't lower the arm rest.

Please refund half of my ticket price. The worst flight of my life.

I recently had to fly to and from California for a family emergency. I purchased my ticket from an American Airlines site online because I could get the best price. The flight from Seattle was on Alaskaskywest to San Jose California on November 13, 2018.

I was scheduled to return Dec. 1 but had to cancel my flight because my sister required surgery. The airline customer service told me that when I was ready to rebook, to call and let them know what hospital my sister's name and what hospital she was in and although I had not bought insurance, I might get help with my return fare.

When my sister was recovered enough for me to leave, I called Alaskan customer service to get a flight back to Seattle from Fresno Ca. directly. The agent I spoke to was kind but could not find my previous…

Last three flights I have experienced delays. On one of the flights no information to update as to what was happening and the reason for the delays. On the flight with a layover, again, delayed plus our gate kept getting changed during the delay.

On my last flight home my luggage was missing for four days it got sent to Mexico. On our next flight in May the flight time has already changed which in turn is affecting our plans. We really like Alaskan as it offers flights that fit our needs.

Now I am starting to question if it is worth. Even have the Alaskan credit card so I can earn miles. Just not sure what I should do when I go to book again with so many issues on three straight flights. Not a good percentage.

If I was a baseball player I would have struck out. Do have any suggestions to…

I am very disappointed with the way Alaska Airlines handled my reservation. My flight date was arbitrarily changed from January 6 to January 7th 2019 By Alaska Air with out my consent or even letting me know. Imagine my surprise when I kept receiving flight updates that only showed my original flight date and time (Record locator number MEJBFQ) and was unable to check in on line.

I reached out to Orbitz your business partner on this ticket and spent over an hour and a half on the phone trying to resolve this mess while in transit to the airport. The stress that we were put under, As well as our inability to meet our time commitment for additional ground service...

in both Los Angeles as well as Chicago this is ridicules. My colleagues from Northwestern University which I was to meet were…

To Whom this may concern : December 21 /2017 leaving Sacramento to Seattle to Vancouver. Need to use cx insurance. Contacted Alaska . I was requesting in writing a letter confirming dates of trip and confirmation that I cancelled my trip and then re-booked .

I called 8 times ( starting in March 2018 ) , I was always told that the letter has been written and mailed to my home. I called and called . No letter came . Between the hassle with the insurance company and Alaska Air it took till August to receive my money .

After I received my check 3 letters appear all on the same day to my home. They are the letters I had been requesting all along , but each time I called I was assured that the letter had been mailed .

I am a good customer and our family only uses Alaska . The reason I am…

I was booked on fight #2311 on Fri the 7th, it took me a little longer to get threw sercurity, the flight was leaving at 6:35am i got to the gate i would say around 610am i saw a lot of people sitting there NOT knowing that the flight had boarded because it was so many people standing there, so i just stood there waiting to board, i saw a older lady agent look like she was having problems with the Screens that tell you its boarding she walked over to the other agent and

said something then the flight #2311 poped up on her sreen now both screen had the same infro then she walked back to hers,so around 6:30 i walked up to her and ask her if there was a delay for boarding she said Oh that flight has boarded she pointed at the plane with the engines on already doors closed, Yes i stood there…

This was my first experience flying with Alaska Airlines. I flew first class to Seattle, Washington on December 8th and returned December 15th. When I got on the flights I was only given water, not asked if I wanted anything else to drink. I have flown first class with American, and have been given anything I wanted upon entering the plane. I found out later that this is normal for your airline. What is the point of paying for first class if you aren't treated any differently than if you were in the back of the plane. I was very disappointed in your airline and will travel with American and be treated better than I was on your airline. The stewardesses were very nice and I know it is not their fault, it is how you run your airline.

Sincerely,

Susan Ann Lewis

after driving 2 hrs to get to Wenatchee wa airpor!!. Plane was there , 2 custumers were there, but no one at desk to help. Had pre paid ticket online but was not allowed on flight because I not there at 3am for 5:45 flight!

if no one was there at 4:45 would they have been there at 3am? it is a very small airport . r. why.? and plane didn't even leave for another 45 min while I was there trying to get help..

5 hrs to get on plane to san diego. yet I paid dearly for no help, no flight, and left stranded. They just closed down and left me there! Does that seem right to you?. I have been Alaska customer for a long time.

This was uncalled for and very unprofessional on the airlines part. It cost me big in time and money. I was flying Alaska the whole way.

On 12/4/2018 @ San Diego airport (SAN), at approx. 9:15am, I went to check in at the outside AK AIR check in counter, & encountered a very snippy, sarcastic, belittling, Unhelpful agent there named Victoria. She insisted I pay $50 for my 2 check in bags since my electronic ticket did not show that I was a CLUB 49 member & collect it back in Anchorage when I got home.

& lacks good customer skills ! Didn't offer to have the person with the cart take my 2 heavy duffles into the main counter either... and she yelled back at me with a derogatory comment heard by all in the area.

I chose to let it roll off my back & keep on walking. VERY DISATISFIED with one Veronica who needs something (a written reprimand) in her file ! My flight out of there was 1816 I think at 11:15 am to Seattle , then on…

Alaska used to follow through on everything, the best customer service ever and why I use for my primary flight carrier. 12.04.2018

I used MY miles for our family trip to Kauai 11.22 San Diego to Lihue then Lihue to San Diego 11.28.2018.

Initial leg of the trip my son, Elijah, was asked to move seats to accommodate a family, and he did.

Elijah Erickson DOB 7.26.1999 Alaska Mileage # 166917461 Confirm # PMTYZO San Diego to Lihue 11.22.2018

I was supposed to have recvd an email with- in two days for “Miles” to I guess help to reimburse using my miles for this inconvenience, and still have not heard anything.

Jonah F. Erickson DOB 03.29.1995 Alaska Mileage # 194797945 Confirm# LRPEOG Lihue to San Diego - 11.28.2018

My son Jonah Erickson On our departure from Lihue, my son, Jonah, was…

I left my cell phone (I-phone 6s, black without case) on the counter at the gate for Alaska flight #2267 on Thursday 11-29-18 at 7am. This flight was delayed so we took another flight but I left my phone at this gate.

When I boarded my new flight I realized I left my phone so my buddy called my phone, the Alaska airlines attendant for flight #2267 answered my phone, she was at the gate for flight# 2267, she said she would put my name on the phone and leave it at lost and found so I could pick it up on Saturday 12-1-18 when I returned.

I've called Port of Seattle lost and found, Alaska Airlines and Horizon Airlines's lost and found's, my cell phone was never brought to a lost and found. My work ph# 360-377-8887, I'm very frustrated this has become such a big issue when it seemed so simple…

Flight was cancelled due to weather leaving Seattle to Las Vegas on 11/20. You rebooked me on a flight that required me to fly to San Francisco and connect to a flight that would land in Vegas 11 hours after my original flight was supposed to land. I was worried that I would miss my connecting flight to Vegas (which it turns out I would have because the SF flight was so delayed) so I got online and rebooked myself on a direct Alaska Airlines flight from Seattle. Why didn't Alaska Airlines book me on the direct flight when there were so many seats still available? I was able to get online four hours after my plane was cancelled so I know that there was plenty availability.

The Customer Service Rep that I just talked to on the phone said that was too bad and I should read the contract.…

I was on a flight from Seattle (Alaska airlines#1780 to Los Angles non stop on 11/19/2018. When I arrived my baggage wasn't there. I went to report it around 10 am and they ask if it a had stopover and I told them it was a nonstop flight. m.

and they said it would be there in by 1am. that morning. I stayed up and my luggage didn't arrive. I called Alaska and it finally arrive on the next morning at about noon. I feel I should have added credit than the 25 dollars when your luggage doesn't arrive on time I was very convenient without PJs, toothpaste and or clothes or clean underwear.

My round trip ticket was booked with Alaska site Aug. 29th. 2019. conf. # PMQZFJ. I selected seats for both legs.

First leg, to Seattle Oct. 12th. was fine, all acceptable except for a stale horrible tasting sandwich I ordered from the screen. The flight attendant was kind enough to take it back and void my bill. The service was very slow.

I believe it was due to not enough flight attendant but they were pleasant. My return flight makes me question Alaska's integrity. When I lived in the northwest Alaska was my carrier of choice because I always had a good experience, so I was delighted to find an aaffordable ticket for this trip.

I checked in the night before my return flight to Austin Oct. 21st. I had reserved seat 11A and noted that my seat had changed to 30A. I tried to change it back…

I have already written concerning this event of horrible customer service and never received a response so here I go again. Confirmation code EJKWKY #354, Seattle to Boise, 9-28-18 When I entered the plane to get my seat there was a man sitting there who would not move.

I looked at his ticket, he was assigned 22A. I requested help from the stewardess and was told I would have to go to her (not her to me). I did and advised her of the situation and was told to find another seat.

I explained that the man had a seat assignment and she just needed to advise him to move. I was then asked to step outside the plane into the ramp area and wait. 3 different agents came to talk to me, the last asked if I'd found a seat yet - I stated that was his job.

The stewardess then came to me and stated he…

My noon flight was on a former Virgin America plane. I was thrilled when I saw the plethora of choices on the screen in front of me for food, drink, and entertainment.. I hadn't eaten since 5 that AM and so I tried to order a meal to get me through until I landed in San Diego at 2:30.

I ordered and the words Not Time To Order came up. As soon as take off was completed I tried again. My husband and son ordered too. I picked out a movie and was set for a enjoyable flight. " When the flight attendant got to our seats in the rear of the plane we were told - no food- we only had FOUR meals total for all those people flying at lunch time.

Disappointed and starving, I thought I'd look at the movie I'd picked out. WRONG = My device was broken. I have been a faithful Alaska Airlines customer for…

My husband, Steve Pitzer, and I just returned from a trip to Alaska today, Sept. 8, and had a bad experience with Alaska Airlines. We were supposed to have returned last night. Here are our flight details on the return flight:

Flight # 100 from Anchorage to Seattle departing at 3pm from Anchorage on Friday, Sept. 7 Flight # 328 from Seattle to San Jose departing 8:15 from Seattle on Friday, Sept. 7

The flight from Anchorage was delayed about 20 minutes because they were waiting for another delayed plane carrying passengers which were to board on our flight. Our pilot announced this and asked for our patience, then told us that those of us catching connecting flights from Seattle would not have a problem. So we didn’t worry. They didn’t let us off the plane first, before other passengers,…

I flew out to San Diego on August 10th with my grandson Ryder Williams flight 566. After arriving in San Diego we had a family emergency so I had to turn around and fly back to Portland. I used my miles to purchase my ticket at the airport.

They couldn't or wouldn't help me at ticket counter so I purchased it through my phone. 60. 00 for an upgraded seat, which I never wanted. I then called Customer service who told me she couldn't help me with a refund because I had checked in already.

I explained that I was at the airport and they requested me to check in to show security I had a ticket. 00 voucher. 09. The plane was delayed and then when we were on the plane their was issues with the door sensor finally around 8:20 we were cleared for take off when Pilot told us we had to deboard due…

I fly Alaska Airlines almost every month going from Palm Spings to Portland for over 12 years . I have to say I am generally happy with the service but my flight on August 1st left me a little miffed.

at times up to 4 hours and I have received no compensation. I got on the earlier flight instead of waiting for 2 hours for the booked flight because of the track record of your airlines flying out late....... The part that I really resented is that you made me pay a $50 dollar fee to get on it !!

I also fly thru Seattle also and have never had to pay a fee if a earlier flight has space open and I have no luggage to get on it. I find the $50 dollar fee a slap in the face of flyers who frequent your airlines.

Flight 383 SFO to PDX passenger Dane Nelson

July 26, 2018

Alaska Airlines

P.O. Box 68900 Seattle, WA 98168 Attn.: Customer Relations

Date of Flight: July 23, 2018

Number of flight: 809

Ticket numbers: Mine = 0272163135701 and Husband = 0272163135702 Originating city: Portland, OR Destination city: Kahului, HI Names: Kathleen and Kirk Hamilton Address: 2849 Iolani Street, Makawao, HI 96768 Level Status: Premier Class Dear Customer Service, My husband and I recently had a flight from Portland, Oregon to Kahului, Hawaii on July 23. It was the most uncomfortable flight we've had. We had purchased Premier Class seats 6E and 6F. For 5 hours and 50 minutes, plus adding on an extra departure delay of 20 minutes due to the caterer being late, we felt like we were pinned in. I later found out that the armrests on row 6 did not go up, and…

Subject: Bad flight experience

Date of flight: 7/18/18 Departure airport: SNA (Orange county John Wayne) Destination: PDX (Portland Oregon)

Flight no. 585 original departure time: 6:59 p.m. Original arrival time: 9:13 p.m.

Return Flight No. 336 Original departure time: 6:35 a.m. Original arrival time: 9:04 a.m.

My fiance and I had gotten good referral info. about Alaska Airlines from our friends and loved ones. So we took there recommendation to experience a great flight with high expectations! however this was not the case. My fiance Donna, and I where looking forward to a exciting trip to the northwest to visit her son and family in Camas Washington, But unfortunately that did not take place as planned. A late dinner arrival party was planned at Donna's sons house with many family…

As far as flying with your company I have no problem. But the last few times I have used your baggage check I have found many items stolen. At first I thought I just missed placed them or they just fell out some where.

It was one maybe two items so i didn't give it much thought.

However I have come to realize that on the way back from vacation things really are stolen. Stolen by one or more of your employees. This time on my way back I made a list and double checked to make sure everything was in place in the checked luggage.

I took some of my nicer clothing because we were going to DC. and would be gone two weeks. We stayed with family while there. We arrived back home in Redmond, Or. around 10;30pm. The next morning I started unpacking and notice a book that my daughter had given me…

Hi ! I really had the most unpleasant and the most disrespectful experience today on flight 1935 from lax to sfo june 15 2018 . The guy named robert asked me to turn off the phone when i was talking to someone and i thought he was saying to put the belt on which i did .

After few seconds he grabed my shoulder and screamed at me to get off from your phone right now ! The flight was delayed so i was talking about it on the phone and wishing eid which is our festival .

I totally respect and follow the rules and the announcement came 5 mins after the incident to turn phones on airplane mode . When i ask him that why he is so rude and why he touched me the answer was because i have Already told you once .

I totally reapect the instructions from crew mamber and should follow them but my…

I have been a customer with Alaska Airlines for years! I currently have 3 Bank of America credit cards for the sole purpose of Alaska travel. One card I use on a regular basis, about 10k a month. I will be shutting down all 3 cards and moving all my business elsewhere. Your customer service stinks!

My boyfriend and I flew Alaska Airlines on April 14, 2018 to LAX leaving about 6:30am. (I do not have the flight information, but I'm sure you can find it). I checked a bag that had a pair of my favorite tennis shoes in the outside zippered pocket. When we arrived at our destination and I wanted to changed into those shoes, they were not there. I did not forget them, and I did not lose them.

You hear stories and you see videos of baggage handlers stealing; I'm hoping this is not the case, where you have staff rummaging through personal belongings--and what an odd thing to take. I guess someone needed them more than I did. I have bought a new pair. Attached is what they looked like.

Booking confirmation NMHEGQ Flight AS964 connecting AS734 Flight was March 16 Vancouver to Nashville with a connecting flight in Seattle Myself and 3 collegues departed Vancouver on time and landed 10 minutes early in Seattle, however there was a plane in our gate, it took 30 minutes to taxi into our gate and 15 minutes before we could exit the plane from our seats at the back of the plane, by the time we caught the tram to our connecting plane the gate staff had given our seats away and closed the gate.

There was a 30 minute line up for the Customer service desk, when we finally spoke to an agent the other airline going to Nashville had left. They offered the four of us in our party two seats with Delta but the agent took a personal call and one seat was sold allowing one of us to travel…

We made our reservations on line in October for our flights on February 20th-to February 25th, we wanted to upgrade to first class, so I inquired ON THE PHONE how to do that! I was instructed to select seat upgrade and pay the difference. Which we did.

Now I find out less than 20 hours from our flight that meant just a little extra leg room! This is the second time Alaska has let us down in less than a month, Both agents I spoke to taday were rude and condescending!

Comments like:I would give you a voucher but you indicted you didn't want to fly with us" RUDE! so here we are again with seats that we had secured, but guess we got bumped! I have tried to find a different airline to fly on, but this short notice isn't going to work.

I am seriously disappointed, this was to be a special…

Delayed Baggage. Travel date 1/18/2018. Today is the 3rd and I still do not have my bag. I was just told Houston is only open 1 hour starting at 6:00 pm due to lack of man-power. All kinds of promises but no service.

In the meantime I have no meds and no clothing. HELP.

I had a flight reservation for Anchorage to Kotzebue on Nov. 16, 2017. Prior to my day of flight, I received an email from Alaska Airlines advising that I had been upgraded to first class. I assume my being a gold member helped in securing that upgrade when a seat became available.

On my day of travel, I tried to check in online, but could not and the message said to check in at the airport. When I did, I was advised that I was no longer had a seat in First Class and was put back in coach.

I obviously was not happy about this and complained, but was not given an exact reason why this occurred and it has never happened before. I am filing this complaint in hopes that such an occurrence will not happen again in the future.

For reference, I have attached the Alaska Airlines email I received…

The fight was 641 leaving Tucson at 11:40am and arriving in Seattle at 2:44pm October 26 2017. The fight was delayed really putting us into tough situation to make our appointment at 4pm. The fight arrived after 4pm which made it impossible to make our appointment at 4pm.

The other and bigger issue concerns my carry on luggage. First I volunteered to have it checked to save space for others. Second, that went well.

However, once I arrived in Seattle for time second time my lock was missing. I let the first time slide but this is getting ridiculous. The thing that put me over the top was I didn't lock my carry on. So, it seems the lock was taken off for no reason. I tend to not lock my carry on to avoid losing to someone being careless on your baggage team. It's bright orange so with my…

I purchased my flight on line through Alaska Airlines for a roundtrip from Anchorage Ak to Traverse City MI. 00 in luggage fees with Delta. I don't feel that I should have had to pay for that fee since I purchased my ticket with Alaska Air and am a 49 club member. My E-ticket 0272123893755.

This concerns Alaska Air flight 800 from Maui to Sacramento, ca. My husband and I always fly first class on your airline, and for the most part have enjoyed it. This last time coming home, they ran out of the chicken entree.

We had no choice but to take the fish.. It was so bad I couldn't even finish it. The dessert wasn't that good either. When flying first class one should have a nice meal. The service was very nice, and the flight attendants too.

I just felt the need to let the airline know. There should be enough choices to go around for each first class client, or have another option. Thank you for your time in reviewing this message.

Two issues on our flights on August 15:

(1) Used Alaska Airlines customer service kiosk to get boarding passes and check two bags. TV screen told me to wait for an agent to receive our bags. No agent at that counter. I went to one where there was an agent. Other people at the "no-agent counter" were being told the agent on the line where I was to wait a moment. She then helped them. I said loudly that that wasn't fair. No eye contact, no apology, just "I understand" and "the agent is just coming on board now." (2) arrived in Seattle from Spokane at gate D1. Big board said our connecting flight would be at Gate C2. We walked the distance only to find out that the gate had been changed. Guess to where? C1. I asked for a wheelchair as walking long distances is difficult for me. Was told that…

We have just completed four flights on Alaska, 2 in economy and 2 in first class. Both economy flights had poor service and poor attitude from the hostesses, one hostess did nothing but slam into my husband every time she passed, no apologies.

Our first first class flight was excellent with a superb flight attendant, the second first class flight was pathetic. There were two attends, (I assume one was training). These two spent the majority of the flight talking and texting, it did not bear any resemblance to first class service at all.

These flights were my first experience with Alaska Airlines and I must say I am totally unimpressed.

Our grandson was going back to Seattle today as an unaccompanied minor. We arrived in plenty of time, and had him convinced he would be well taken care of. We turned him and his paper work over to a steward to take him on board and seat him in Seat 8A for his trip home to his mother, who would be waiting for him. Twenty minutes later, after most people were on board, My husband (his grandfather) called him on his cell phone to check on him. Asking him where his seat on the plane was, my grandson answered, he wasn't in a seat he was standing in the aisle, and had been for quite a while.

I became very angry, and approached the steward who had taken him on board, saying " go check on him". The steward came back and quite defensively said he was, by mistake, in 18A, then when that seat was…

My daughter Lauren A. Wilcox arrived for her Alaska Airlines flight #2455, Dec 15 6:00 am 1 min late, so 39 minutes before boarding, did the online check-in and paid for two bags to be checked in, no one was at the check-in counter.

When she was finally able to find an agent, that agent advised her that she missed her flight. She had connecting flights to her home here in Hawaii, that got messed up. 00 and now will not be leaving that airport till tomorrow at 2 pm, weather permitting.

Seems like an over booking and the opportunity to have someone else in her seat. It could have been remedied on the spot. 1 minute late. 00 short and struggling to get by, but a so what and too bad attitude, sucks.

We have used your airlines through her college years and beyond. I did have this in…

My flight from Boston to Portland, Oregon on August 13 was most uncomfortable. I had a first class seat by the window, and had to crawl over the person sitting next to me to get out to the isle. Felt like I was pinned, as the seats in front of me were reclined, and the new console between passengers was protruding out leaving approximately a 7 inch space left to climb out to isle.

Seriously, I have second thoughts to book another first class and will consider coach on the isle. It should be a bit more comfortable. I am a 5 foot petite person.

Hello, On September 1st we booked a one way flight for my husband to fly from Fairbanks AK to Dayton Oh. He was deployed and received notice from his sergeant that they would allow him to take leave time to come home for the birth of our child.

I came to our hometown in Ohio in case my husband would be absent during the birth to be around family to help me out. My husband notified his sergeant that he would have to travel to Ohio for the birth of our son.

The sergeant agreed still for my husband to come to Ohio for the birth but that the army was unable to fly him from their deployment location to Ohio, he would have to be flown from the deployment location back to base in Alaska and then at our expense purchase a plane ticket from Fairbanks to Ohio.

We decided it was worth every penny to…

Our surfboards did not arrive when we landed in Loreto on October 18 2015, we did not have our boards for three days. Alaska Airlines gave us false pretests that are luggage was on the plane not telling us before we took off only finding out when we landed in Loreto.

To put it nicely are trip was a complete disaster! When you go on a surf trip you want your own boards, my son was very excited about trip and your Alaska Airlines, after we talk to people from your company we will let you know what we want from a terrible vacation.